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Part-time Courses - Business

Click on the course code or title below for a full description of the course. If available for registration, clicking on "Details" in the Status column will open a new browser tab or window in the Student Portal.

Courses
Course # Courses Length (Hours) Distance Status
BUS0460 Change Tools for Front Line Leaders and Project Managers

Description: This highly interactive workshop for executives, department heads, managers, supervisors and project leads responsible for implementing business, organizational and technical changes. Helping people thorugh change has become the most urgent challenge for most organizations and leaders regardless of industry or sector. Confusing and poorly managed change can lead to resistance, missed deadlines and cost overruns. Learn how to guide your people through the stages of change and accelerate the speed of acceptance, adoption and implementation. Leave with a practical, step-by-step toolkit for achieving your change implementation objectives.
Hours: 7
Credits: 0
Pre-Requisites:
CoRequisites:

7   Details
HRM0080 Coaching for Continuous Improvement

Description: Coaching is an on-going communication process designed to help individuals develop skills and abilities, confidence and competence. Coaching is used to encourage continued good performance, to correct deviations between current observed performance and standards of performance and to know when and how to push good performance into the realm of exceptional performance.
Hours: 7
Credits: 0
Pre-Requisites:
CoRequisites:

7   Details
COMM0120 Dealing with Difficult People

Description: This one-day workshop will help participants recognize the importance of dealing effectively with difficult people, whether they are co-workers, managers, customers, suppliers, members of the community, neighbours or even family. The skills of interpersonal effectiveness are the same, the continued practice of these skills will help develop confidence and competence in dealing with such people and situations.
Hours: 7
Credits: 0
Pre-Requisites:
CoRequisites:

7   Details
BUS1160 Exceptional Customer Service

Description: This workshop will focus on practical guidance for and effective tools aiding us in dealings with our clients. Participant will experience a non-threatening environment with which to try new skills to improve upon their own customer service knowledge.
Hours: 7
Credits: 0
Pre-Requisites:
CoRequisites:

7   Details
MGMT0530 Influence Without Authority

Description: Whether you are an internal expert (SME), project leader or staff support person, gaining the respect and cooperation of others is critical to your success. Without formal authority it can be difficult to get the attention, priority and help you need. Learn the key behaviours that drive positive influence and how to apply different influence styles when working with different people. Earn the respect and trust of others through communicating in a positive, proactive manner. Apply a range of tools that help motivate others to work with you. Create collaborative work relations focused on achieving the goals and results that you are hoping for.
Hours: 7
Credits: 0
Pre-Requisites:
CoRequisites:

7   Details
GINT0351 Property Management 101

Description: This workshop will focus on compliance; landlord and tenant rights; and responsibilities. In Ontario, the Residential Tenancy Act (RTA) governs residential rental activities by balancing the rights and responsibilities of landlords and tenants. This workshop will cover topics such as; Tenancy Agreements, Responsibilities of Landlords, Responsibilities of Tenants, Termination of Tenancies, Assignment and Subletting, Rent Rules, Maintenance Standards, Landlord and Tenant Board, and Enforcement. After completing this workshop participants will gain a better understanding of the concepts and process that should be followed when entered in a landlord tenant relationship.
Hours: 3
Credits: 0
Pre-Requisites:
CoRequisites:

3   Details
EDUC0060 Train The Trainer

Description: For new training professionals and for other trainers who want a hands-on understanding of the training process, this workshop has been designed to provide a practical, ‘how to' guide of the entire training function from needs assessment to evaluation.

This workshop will not only prepare new training staff with crucial survival skills, but also provide experienced trainers with the skills to ensure that adult learners get the most out of their training. You will learn how to conduct a needs analysis and select the best training strategy and use available tools to measure training outcomes. The participant will gain new skills and techniques to create a high impact learning environment including hands-on practice of training techniques, presentation skills, icebreakers and effectively managing the learning environment.
Hours: 24
Credits: 0
Pre-Requisites:
CoRequisites:

24   Details
MGMT0681 Transitioning into the Leadership Role

Description: This highly interactive and engaging session transitions the role of leaders from doing a job and to leading others. Learn how to balance the task and people dimensions of leadership. Understand what helps and hinders effective leadership and how to positively engage people. Apply a range of tools to ensure people are both accountable and empowered to acheive results.
Hours: 7
Credits: 0
Pre-Requisites:
CoRequisites:

7   Details

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