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Professional Associations

Qualified Administrative Assistant

The Association of Administrative Assistants is a chartered, non-profit, professional association founded in 1951 with a three-fold purpose: to establish a national standard of qualifications for administrative assistants and senior office personnel; to reach this standard by providing advanced education; and to make management aware of the fully qualified administrative assistants' value. Seven courses must be completed successfully within six years to qualify for the Q.A.A. designation and certificate. For further information contact: Continuing Education 519-748-5220 ext. 3764 or or visit the QAA website at

Conestoga College offers the following courses that fulfill the QAA certificate requirements:

Compulsory Courses
Association Courses Conestoga College Courses/Course Code
Business English Business Writing Strategies COMM1865 OR
Business Communications 1 COMM1845
Organizational Behaviour Organizational Behaviour BUS1020
Supervision/Management Studies Supervisory Skills for Business and Industry OLRN1315*
Elective Courses
Association Courses Conestoga College Courses/Course Code
Financial Accounting Financial and Managerial Accounting ACCT1020
Business or Commercial Law Business Law BUS2010
Computer Technology - advanced courses in Excel, Access, or Social Media, Website Design/Management Database Management COMP2120
Advanced Word COMP1050
Advanced Spreadsheets COMP1060
Applications Software COMP2130
Interpersonal Communications Interpersonal Communications COMM1140
Economics Microeconomics ECON1020 &
Macroeconomics ECON1030
Event Management Project and Event Coordination MGMT1090
Human Resources Management HRM Principles OLRN1420*
Marketing Marketing 1 MKT1040 &
Marketing 2 MKT1050
Project Management Project Management MGMT1350
Psychology Psychology: Basic Processes of Behaviour PSYC1010
Statistics Statistics OLRN1790*

* denotes an OntarioLearn course

Click on the course code or title below for a full description of the course. If available for registration, clicking on "Details" in the status column will open a new browser tab or window in the Student Portal.

Course # Courses Status
COMM1865 Business Writing Strategies
Description: In this course, students develop practical writing skills using technology for successful communication in business. They learn how to compose business correspondence including e-mails, memoranda, letters, and reports with a focus on routine, persuasive, and negative messages. The course includes a review of grammar and mechanics.
Hours: 45
Credits: 3
MGMT1350 Project Management
Description: Leadership today involves all aspects of an organization and multiple skills, duties and responsibilities. This course is designed to meet the needs of leaders in any organization who may be new to project management or who have not had formal project management training. This course provides the practical knowledge to start and complete a project successfully from a leadership perspective. You will learn how the elements of Project Management Body of Knowledge are applied during each phase of a project's life cycle and the implications of project management on leadership within an organization. This will help establish priorities and effectively manage your projects and project teams.
Hours: 30
Credits: 2
OLRN1420 Human Resource Management Principles
Description: This course introduces students to the management aspects of Human Resources. Specific focus is on the factors that affect the overall atmosphere in the workplace and that which contributes to an environment conducive to maximum productivity. Students will be introduced to effective strategies for hiring, motivating, managing, training, and retaining staff. Students will study the following topics: the strategic importance of Human Resources and the role of the HR Manager; competitive challenges facing Human Resources; job analysis and design; Human Resources planning; recruitment and selection; orientation and training; employee relations; performance management; compensation; employee benefits and services; labour relations; health and safety; equity and diversity; and international human resources management.
NOTE: Students who successfully complete this course can apply for an exemption from 'Human Resources Management' within the Human Resources Certificate Program. Course is HRPAO approved.
Note: Students who successfully complete this course can apply for exemption from 'Human Resources Management' within the Human Resources Certificate Program. HRPAO will grant a credit for successful completion of this course. A minimum final grade of 70% is required for HRPAO or CHRP designation.
Hours: 70
Credits: 5
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