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I'm surprised at just how much information has been included in the time frame. I'd truly recommend this skill-building course even to over-confident folks.

-Participant, Essential Skills

Dealing With Difficult People (COMM0120)

Summary:

Develop the confidence and skill to successfully deal with difficult people and situations.

Description:

This one-day workshop will help participants recognize the importance of dealing effectively with difficult people, whether they are co-workers, managers, customers, suppliers, members of the community, neighbours or even family. The skills of interpersonal effectiveness are the same and the continued practice of these skills will help develop confidence and competence in dealing with such people and situations.

Benefits:

Attend This Workshop if You:

Duration: 1 Day

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