Help a Student
Faculty and staff are often the first to recognize students are having difficulty. Your recognition and response to signs of student distress may be the critical factor in helping students get the assistance required to deal with a problem.
Refer a Student
If the student is open to your suggestion to meet with a counsellor (counselling is always voluntary), you can assist the student in any of the following ways:
- Explain to the student that he or she can come to the office and ask to speak to a counsellor; let the student know that he/she would be given the first available time.
- Give the student a name if that seems best and let him/her know our location.
- Walk the student to our office and set up an appointment.
- Telephone us with the student present and set up an appointment.
- Call and ask if one of us can join you where you are if the student is particularly upset and doesn’t want to walk through the halls.
If it is a crisis, please let our receptionist know so the student can be booked immediately.
Situations requiring immediate referral:
If a student makes a direct or indirect reference to suicide, bring him/her immediately to Counselling Services or ask a counsellor to come to your area. Judgment about the seriousness of the circumstances should not be made without consultation from a mental health professional.
If you are unsure how to approach the student or the student is unwilling to see a counsellor, consult immediately with a counsellor.
After hours, contact Campus Security or the Here 24/7 Crisis Intervention Line (formerly the Mobile Crisis Team) at 1-844-437-3247, or 911.
Harm to others
If a student makes a threat of harm to others, contact Campus Security directly or consult with a counsellor. In an emergency, call 911. Please refer to Security Services’ website for their emergency management guide or consult with Security staff regarding their procedures.