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Frequently Asked Questions

  1. This is all new to me, how does online learning work?
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  2. I'm interested - how do I register?
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  3. Does Conestoga accept registrations on a monthly intake basis?
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  4. Do I have to be online at a certain time of day?
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  5. The course says it's 48 hours long, am I expected to be online 48 hours a week?
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  6. Can I work on my course at my office computer?
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  7. How do I know if I have to download FirstClass?
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  8. How do I start my course?
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  9. How do I obtain my login ID and password?
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  10. I'm having trouble downloading, what should I do?
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  11. Can I login once, print off the course material and show up for the
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  12. Is there group work involved?
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  13. If I have a computer problem, what do I do?
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  14. If I'm away for a week, will this affect the course?
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  15. I've missed the registration deadline, can I still register?
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1. This is all new to me, how does online learning work?

You will complete your entire course online, you only need to come to the college at the very end of the course to write your final exam. Each online course has an instructor that posts lectures and is available to contact by e-mail. The instructor will often post "office hours" during which he/she will be online to respond to questions immediately. Otherwise you can expect a response from your instructor with 72 hours of sending him/her an e-mail. Once you login to your course you will see a number of different icons (e.g. lectures, e-mail, course outline, welcome message from your instructor, chat room, discussion board, and assignment or submissions area). Please read the instructor's welcome message first. This message will provide you with the initial direction you need to begin your course.

For the duration of your course, there will be weekly lectures posted by your instructor. You will complete assignments that he/she assigns. To send assignments to your instructor, you will submit them through the assignment area (usually via e-mail). The chat room and discussion board are available to stay in contact with your fellow classmates and for participation in your course. E-mail is private between you and whomever in your course you send an e-mail to (e.g. your instructor or a one on one discussion with a classmate).

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2. I'm interested - how do I register?

You register for an OntarioLearn.com online course like you would for any other Continuing Education course. Please complete the registration form at the back of the catalogue or you can download a registration form online.

After your registration form has been processed by the Registrar's Office, a Confirmation of Registration/Receipt form is automatically generated and mailed to your address that was indicated on your registration form. This form directs you to the following URL:

All the information you need to start your course can be found at our OntarioLearn page.

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3. Does Conestoga accept registrations on a monthly intake basis?

Conestoga does not accept registrations on a monthly basis. Conestoga's OntarioLearn.com courses run on a set semester (starting January, May and September). If you are interested in monthly intakes, please check out the course inventory at: course inventory list

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4. Do I have to be online at a certain time of day?

No, for the majority of courses there is no specified time that you need to be online. However, we do strongly recommend that you login to your course a minimum of once per week to see postings/lectures from your instructor.

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5. The course says it's 48 hours long, am I expected to be online 48 hours a week?

No, the amount of time you spend online depends on your input into the course and readings. You can expect to spend anywhere from 3-15 hours (in total) on your online course per week, depending on the course.

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6. Can I work on my course at my office computer?

Yes - many students find that they can work on their course at their office computer. However, please check with your company's IT department. Some courses require you to download FirstClass and your company may be structured so there is a firewall that prevents this download.

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7. How do I know if I have to download FirstClass?

At www.ontariolearn.com, click on login, and scroll down to your course title. To the right of your course title you will see the platform your course resides on. If it is FirstClass you need to do a download onto your computer.

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8. How do I start my course?

Once you had determined your login ID and password, and reviewed your textbook and examination details, please go to www.OntarioLearn.com. At this URL, click on login and then click on your course title and follow along the instructions.

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9. How do I obtain my login ID and password?

What is my username?
What is my password?

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10. I'm having trouble downloading, what should I do?

If you have any technical difficulties, please contact Embanet support at 1-800-695-5008 or support@embanet.com Embanet technical support will be available to you throughout the entire duration of your course.

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11. Can I login once, print off the course material and show up for the final exam?

No. Online learning is not the same as distance learning courses. You are expected to login to your course a minimum of once per week. All course requirements and changes to your course will be posted to your course. The only communication you will have with your instructor is through the online course.

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12. Is there group work involved?

Not often but some courses do require group work. Please refer this question to your instructor once you are online.

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13. If I have a computer problem, what do I do?

If you are having technical problems, please contact Embanet's technical support desk. If you have a serious computer problem and you cannot complete your course, please contact your registering college's OntarioLearn.com co-ordinator immediately.

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14. If I'm away for a week, will this affect the course?

Normally, you should be okay to miss a week of online class time. However, we recommend that you contact your instructor via email as soon as possible to advise him/her when you will be away.

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15. I've missed the registration deadline, can I still register?

Conestoga College does not accept registrations after the first day of the online course. If you missed this deadline and would still like to register, please contact one of our partner colleges to see if they will accept your registration. You can find which college is offering the courses by going to www.ontariolearn.com and clicking on the course inventory. Once you locate the course you wish to register for, scroll down to the bottom of the page. A complete list of all colleges offering that course is there.

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