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Customer Service Standards

We treat you with courtesy, dignity and respect.
We treat you fairly while complying with all policies and regulations governing the delivery of financial aid.
We ensure our services are accessible.
We ensure we are knowledgeable in our profession in order to provide sound advice.

We deliver timely and efficient service*

To meet these standards, we require:

*Please note that these standards can vary depending on time of year. The lower time frame reflects standards throughout the year and the higher time frames reflects the peak periods when new semesters start.

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