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Customer Service Standards

We deliver timely and efficient service*

To meet these standards, we require:

*Please note that these standards can vary depending on time of year. The lower time frame reflects standards throughout the year and the higher time frames reflects the peak periods when new semesters start.

**Proof of Social Insurance Number (SIN) includes SIN card, SIN card confirmation document from Service Canada, or photocopy, Notice of Assessment from Canada Revenue Agency (CRA), HST assessment, or Canada Pension Plan statement.

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