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Health Office Administration

Credential:
Ontario College Diploma
College Code:
CONS
School:
Business and Hospitality
Program Code:
1047
Accelerated Delivery:
No
Campus:
DO, BR
Academic Year:
2015 / 2016

About the Program

In this two-year diploma, students develop the medical base of knowledge, technical and administrative skills and professional communication expertise required to work in today's increasingly complex and challenging health care environment.

With a strong emphasis on problem solving, hands-on application and critical thinking, the Health Office Administration program prepares graduates to confidently assume administrative positions integral to the success of health care organizations. Coursework in medical and dental office management, hospital unit administration, insurance practices and medical transcription, coupled with current business computing applications, bookkeeping and office management procedures ensure that Conestoga's Health Office Administration graduates are in demand in a wide variety of health care settings.

In addition to participating in health office simulations, students will have the opportunity to consolidate their skills in the fourth semester of this program in an eight-week (minimum 280 hour) unpaid work placement in a local health care organization.

Program Information

Length: Two-year Ontario College Diploma program
Delivery Sequence:
         Brantford - September/2015 (Waitlist) - Fall | Winter | Fall | Winter
         Doon (Kitchener) - September/2015 (Closed) - Fall | Winter | Fall | Winter
Location: Doon (Kitchener), Brantford
Start: September
First-Year Capacity: 20 Brantford, 60 Doon

Admission Requirements

Note re: Admission Requirements

Admission Procedures

Program Requirements

Tuition & Fees

Tuition fee details for the 2014-2015 year are listed below. Books and supplies are additional.

Domestic Fees

Estimated fees based upon the previous academic year (2014 / 2015) for Health Office Administration - Program # 1047

Brantford - Fall 2015 Level 1 & 2
Description Fall 2015 Winter 2016
Full-time Program Tuition $1379.00 $1379.00
Student Priority Fee $49.00 $49.00
Recreation/Athletics Fee $68.15 $68.15
Graduation/Alumni Services Fee $27.55 $27.55
Administration Fee $25.05 $25.05
Technology Enhancement Fee $126.40 $126.40
CSI Association Fee $15.00 $15.00
CSI - CSA $4.56 $4.56
CSI Health Plan Fee $285.00 $0.00
Session Total $1979.71 $1694.71

Year Total $3674.42

Brantford - Fall 2015 Level 3 & 4
Description Fall 2015 Winter 2016
Full-time Program Tuition $1379.00 $1379.00
Student Priority Fee $49.00 $49.00
Recreation/Athletics Fee $68.15 $68.15
Graduation/Alumni Services Fee $27.55 $27.55
Administration Fee $25.05 $25.05
Technology Enhancement Fee $126.40 $126.40
CSI Association Fee $15.00 $15.00
CSI - CSA $4.56 $4.56
CSI Health Plan Fee $285.00 $0.00
Health Documentation Fee $103.00 $0.00
Session Total $2082.71 $1694.71

Year Total $3777.42

Doon - Fall 2015 Level 1 & 2
Description Fall 2015 Winter 2016
Full-time Program Tuition $1379.00 $1379.00
Student Priority Fee $49.00 $49.00
Recreation/Athletics Fee $68.15 $68.15
Graduation/Alumni Services Fee $27.55 $27.55
Administration Fee $25.05 $25.05
Technology Enhancement Fee $126.40 $126.40
CSI Capital Development Fee $55.60 $66.50
CSI Association Fee $110.00 $110.00
CSI - CSA $4.56 $4.56
CSI Health Plan Fee $285.00 $0.00
ONE Card Fee $12.50 $12.50
Session Total $2142.81 $1868.71

Year Total $4011.52

Doon - Fall 2015 Level 3 & 4
Description Fall 2015 Winter 2016
Full-time Program Tuition $1379.00 $1379.00
Student Priority Fee $49.00 $49.00
Recreation/Athletics Fee $68.15 $68.15
Graduation/Alumni Services Fee $27.55 $27.55
Administration Fee $25.05 $25.05
Technology Enhancement Fee $126.40 $126.40
CSI Capital Development Fee $55.60 $66.50
CSI Association Fee $110.00 $110.00
CSI - CSA $4.56 $4.56
CSI Health Plan Fee $285.00 $0.00
Health Documentation Fee $103.00 $0.00
ONE Card Fee $12.50 $12.50
Session Total $2245.81 $1868.71

Year Total $4114.52


International fee details for the 2014-2015 year are listed below. Books and supplies are additional.

International Fees

Estimated International fees based upon the previous academic year (2014 / 2015) for
Health Office Administration - Program # 1047


Brantford - Fall 2015 Level 1 & 2
Description Fall 2015 Winter 2016
International Program Tuition $5750.00 $5750.00
Student Priority Fee $49.00 $49.00
Recreation/Athletics Fee $68.15 $68.15
Graduation/Alumni Services Fee $27.55 $27.55
Administration Fee $25.05 $25.05
Technology Enhancement Fee $126.40 $126.40
CSI Association Fee $15.00 $15.00
CSI - CSA $4.56 $4.56
ISR $375.00 $375.00
International Health Fee $550.00 $0.00
Session Total $6990.71 $6440.71

Year Total $13431.42


Brantford - Fall 2015 Level 3 & 4
Description Fall 2015 Winter 2016
International Program Tuition $5750.00 $5750.00
Student Priority Fee $49.00 $49.00
Recreation/Athletics Fee $68.15 $68.15
Graduation/Alumni Services Fee $27.55 $27.55
Administration Fee $25.05 $25.05
Technology Enhancement Fee $126.40 $126.40
CSI Association Fee $15.00 $15.00
CSI - CSA $4.56 $4.56
Health Documentation Fee $103.00 $0.00
ISR $375.00 $375.00
International Health Fee $550.00 $0.00
Session Total $7093.71 $6440.71

Year Total $13534.42


Doon - Fall 2015 Level 1 & 2
Description Fall 2015 Winter 2016
International Program Tuition $5750.00 $5750.00
Student Priority Fee $49.00 $49.00
Recreation/Athletics Fee $68.15 $68.15
Graduation/Alumni Services Fee $27.55 $27.55
Administration Fee $25.05 $25.05
Technology Enhancement Fee $126.40 $126.40
CSI Capital Development Fee $66.50 $66.50
CSI Association Fee $110.00 $110.00
CSI - CSA $4.56 $4.56
ISR $375.00 $375.00
International Health Insurance $0.00 $0.00
International Health Fee $550.00 $0.00
ONE Card Fee $12.50 $12.50
Session Total $7164.71 $6614.71

Year Total $13779.42


Doon - Fall 2015 Level 3 & 4
Description Fall 2015 Winter 2016
International Program Tuition $5750.00 $5750.00
Student Priority Fee $49.00 $49.00
Recreation/Athletics Fee $68.15 $68.15
Graduation/Alumni Services Fee $27.55 $27.55
Administration Fee $25.05 $25.05
Technology Enhancement Fee $126.40 $126.40
CSI Capital Development Fee $55.60 $66.50
CSI Association Fee $110.00 $110.00
CSI - CSA $4.56 $4.56
Health Documentation Fee $103.00 $0.00
ISR $375.00 $375.00
International Health Insurance $0.00 $0.00
International Health Fee $550.00 $0.00
ONE Card Fee $12.50 $12.50
Session Total $7256.81 $6614.71

Year Total $13871.52

Financial Assistance

The Ontario Student Assistance Program (OSAP) is a needs-based program designed to help Ontario students cover the cost of post-secondary education. Funded by the federal and provincial governments, OSAP is intended to promote equality of opportunity for post-secondary studies through direct financial assistance for educational costs and living expenses. These interest-free loans are intended to supplement your financial resources and those of your family. The majority of students apply for loan assistance via the OSAP website. Students can also print the application booklet through the OSAP website.

For more information, please visit Financial Services/Awards.

Graduate Opportunities

Graduates can expect to find employment in a variety of health facilities and organizations including medical, dental, optometry and chiropractic offices, hospitals, health clinics, community service agencies, and insurance companies.

Continuing education courses in such areas as provincial billing, pharmacology and diagnostic tests are available at many community colleges.

Athabasca University offers graduates a block of 45 out of 90 credits towards a post-diploma degree in Health Administration. This degree is completed by distance education.

94% of 2012-2013 graduates found employment within 6 months of graduation. Their average starting salary was $35,402.

For more details on related occupations, job market information and career opportunities, see the Government of Canada website: http://www.workingincanada.gc.ca

Pathways & Credit Transfer

Conestoga pathways enable students to build on their academic achievements in order to earn a degree or additional credential. Pathways are formed through agreements between Conestoga programs or partner institutions. View the transfer agreement opportunities for this program.

Often applicants have earned credits from another college or university that may allow a student to be granted advanced standing or exemption. Learn more about credit transfer opportunities at Conestoga.

Prior Learning Assessment and Recognition (PLAR)

Conestoga recognizes prior learning of skills, knowledge or competencies that have been acquired through employment, formal and informal education, non-formal learning or other life experiences. Prior learning must be measurable at the required academic level and meet Conestoga standards of achievement for current courses. Challenge exams and portfolio development are the primary methods of assessment. Other methods of assessment may be available depending upon the nature of the course objectives. Successful completion of the assessment results in an official course credit that will be recorded on the student's Conestoga transcript. PLAR cannot be used by registered Conestoga students for the clearance of academic deficiencies, to improve grades or to obtain admission into a program.

Learn more about PLAR.

Program Courses

Course Details
Course Code Course Title and Description
Level 1
ADMN1030 Introduction to Health Care Delivery Systems

Description: This exploratory course will begin by providing the student with insight into the concepts of health and wellness in terms of personal health and health practices. The student will learn the history of how the health care system evolved and develop a broad overview of the current Canadian health care system at both the federal and provincial levels. Major areas of health care spending, health care reform, and legislation will be examined. The role of various health care providers will be discussed as their role function and scope of practice change in tandem with current demands. The consumer's role in health care will be studied with a critical look at the influence of consumerism on health care.
Hours: 45
Credits: 3
Pre-Requisites:
CoRequisites:

ADMN1040 Health Care Terminology

Description: Providing an understanding of medical terminology that is often used in health office administrative settings, this course teaches the medical terms in a variety of health care settings. This course is a credit in the Health Office Administration program(1047) and Health Services Receptionsist program (1230).
Hours: 45
Credits: 3
Pre-Requisites:
CoRequisites:

ADMN1050 Essentials of Anatomy and Physiology

Description: This course will provide students with foundational knowledge about anatomy and physiology of the human body relevant to the Health Office Administrator's role. Utilizing a body systems approach students will analyze homeostatic imbalances within each body system that lead to common pathologies. Common pathologies and common injuries will be examined to explain diagnostic processes, treatment options, and prognoses within applicable body systems.
Hours: 45
Credits: 3
Pre-Requisites:
CoRequisites:

ADMN1135 Medical Office Administration 1

Description: Medical Office Administration I will introduce the student to the knowledge, skills, communication, and interpersonal skills necessary to work in medical offices, specialized health offices, and clinic environments. The student will become familiar with practice management, scheduling, medical triage, laboratory tests, diagnostic tests, quality control, and safety issues common to all health offices. Students will become acquainted with philosophies and treatment modalities that are specific to alternative care environments. The student will be introduced to the principles of provincial, private and third party billing. Using a web-based program, students will develop touch typing skills to build keyboarding speed and accuracy.
Hours: 45
Credits: 3
Pre-Requisites:
CoRequisites:

COMM1410 Fundamentals for Effective Written Communication

Description: This course is designed to help students acquire accuracy and clarity in written communication for business workplace settings. The course will also help students develop writing skills that reinforce the use of correct grammar and mechanics. Emphasis will be placed on applying correct grammar, punctuation, and spelling to a variety of business-related documents.
Hours: 45
Credits: 3
Pre-Requisites:
CoRequisites:

COMP1056 Business Computing Applications I

Description: Introducing word processing and spreadsheet applications on a microcomputer, this course will teach: entering text, developing solutions to business problems, describing the processing cycle of a computer and how data is stored, the function and type of storage used in computers, input and output operations and the impact of computers on society.
Hours: 45
Credits: 3
Pre-Requisites:
CoRequisites:

Level 2
ACCT1060 Bookkeeping for Office Settings

Description: This course is designed to introduce the student to the fundamentals of bookkeeping. Topics include bookkeeping terminology, various journals including cash payments, cash receipts, sales and purchases, general adjustments, financial statements.
Hours: 45
Credits: 3
Pre-Requisites:
CoRequisites:

ADMN1070 Communication in Health Care

Description: The focus of the course is to develop communication skills that can be applied in a variety of health care situations and settings. Students will apply communication techniques to cultivate interpersonal communication with both clients and co-workers. Topics will include an analysis of how culture, disability, stress, aggression, substance abuse, depression and grief affect communication. Students will develop their ability to relate and communicate with children and adults in various stages of the lifecycle through the exploration of developmental behavioural and personality theories.
Hours: 45
Credits: 3
Pre-Requisites:
CoRequisites:

ADMN1100 Word Processing and Transcription

Description: The student is introduced to the use of transcription equipment. Using keyboarding skills and computer software, students will transcribe and edit taped and rough draft material using correct format and English grammar. Advanced features of Word will be utilized.
Hours: 45
Credits: 3
Pre-Requisites: COMP1056, ADMN1040
CoRequisites:

ADMN1117 Keyboarding Proficiency I

Description: This course is to develop the student's ability to apply ?touch typing? techniques and to build keyboarding speed and accuracy. Upon completion of the course, students must demonstrate the ability to touch type at a minimum speed of 45 net words per minute on two 5-minute timed writing tests with a maximum of 5 uncorrected errors.
Hours: 15
Credits: 1
Pre-Requisites:
CoRequisites:

ADMN2035 Dental Science and Insurance Practice

Description: This course will build upon learning that has taken place in Medical Office Administration I. The student will learn dental specific terminology, tooth identification systems, and further develop skills enabling him/her to read, understand and transcribe information and symbols on client records such as prescriptions, odontograms, and treatment records. The course will include an orientation to common dental diseases, dental procedures, and preventative dentistry and provide sufficient information for basic employer-directed preventative health teaching of dental clients. Insurance practices and procedures will be discussed from both the role of the health office administrator employed in a dental health office and the role of a health office administrator employed within the dental/medical insurance industry.
Hours: 45
Credits: 3
Pre-Requisites: ADMN1135
CoRequisites:

COMP1142 Medical Office Administration 2

Description: This course will build on the skills gained in Medical Office Administration I. Students will gain hands on practice performing administrative tasks common to medical and specialized health offices and clinics through the use of clinical information software. Students will work through health office simulations including patient registration and scheduling, insurance and billing scenarios, triage, and creation and maintenance of electronic health records. Students will apply keyboarding techniques learned in Medical Office Administration I to the creation of various documents common to medical offices. Students will also be introduced to basic clinical assessment skills that may be required in some health care environments.
Hours: 45
Credits: 3
Pre-Requisites: COMP1056, ADMN1135
CoRequisites:

COMP1355 Presentation Software

Description: This course focuses on tools and techniques for creating professional business presentations. Students will demonstrate proficiency using presentation and desktop publishing software. Students will use presentation software to create effective slide presentations that incorporate text, graphics, sound and other multi-media effects. Students will use desktop publishing software to design and produce professional, quality documents that combine text, graphics, illustrations, and photographs.
Hours: 45
Credits: 3
Pre-Requisites:
CoRequisites:

Level 3
ADMN1145 Hospital Unit Administration 1

Description: The focus of this course is to introduce the student to the role and responsibilities of the unit clerk working in a hospital client/patient care unit. The organizational structure, patient care units and general departments of hospitals will be discussed, as well as communication devices and documentation specific to the hospital setting. Students will be introduced to admission, transfer, discharge, infection control and emergency procedures common to the hospital setting. Laboratory tests, diagnostic tests, and pharmacology common to the hospital setting will be introduced, as well as the introductory concepts of physician order entry/transcription of physicians' orders.
Hours: 45
Credits: 3
Pre-Requisites: ADMN1040, ADMN1050, ADMN1135
CoRequisites:

ADMN2087 Keyboarding Proficiency II

Description: This course builds upon techniques developed in Keyboarding Proficiency I. Upon completion of the course, students must demonstrate the ability to touch type at a minimum speed of 55 net words per minute on two five (5)-minute timed writing tests with a maximum of 5 uncorrected errors.
Hours: 28
Credits: 2
Pre-Requisites: ADMN1117
CoRequisites:

ADMN2095 Office Procedures for Health Administration

Description: This course will focus on the administrative skills required to be a productive member of the health office team. Emphasis will be placed on both theory of office procedures and the production of office-related documents in a simulated office environment. The student will apply principles of time management to effectively plan, organize and coordinate various administrative functions related to business travel and conferences, formal business meetings, and in-coming and out-going communications such as e-mail and voice-mail.

.
Hours: 45
Credits: 3
Pre-Requisites: COMP1142
CoRequisites:

ADMN2110 Medical Transcription A

Description: The student will interpret and transcribe dictation by physicians and other health care professionals regarding client assessment, work-up, therapeutic procedures, clinical course, diagnosis, and prognosis. The student will achieve mastery in language skills, grammar, punctuation, capitalization, spelling, formatting, and an operational knowledge of transcription equipment. The goal of this course is to enable the student to produce error-free documents in the health services setting. Students with effective medical transcription skills can find a broad base of employment opportunities.
Hours: 45
Credits: 3
Pre-Requisites: ADMN1040, ADMN1100, ADMN1050, ADMN1135
CoRequisites:

COMP1003 Business Computing Applications II

Description: Introducing intermediate level features of Microsoft Excel, this course emphasizes specific requirements of electronic spreadsheets from an accounting point of view.
Hours: 45
Credits: 3
Pre-Requisites: COMP1056
CoRequisites:

Electives: General Education
Student must pass 2 Course(s)
Level 4
ADMN2055 Hospital Unit Administration 2

Description: Hospital Unit Administration II builds and expands upon learning in Hospital Unit Administration 1. The students will be exposed to the use of computerized order entry software and more complex physician orders from a variety of medical specialties. Emphasis will be placed upon hospital workplace simulations, including the completion of a major order entry assignment. Hospital specific administrative skills such as staffing and scheduling will also be covered in this course.
Hours: 45
Credits: 3
Pre-Requisites: ADMN1145
CoRequisites:

ADMN2120 Medical Transcription B

Description: The student will interpret and transcribe dictation by physicians and other health care professionals regarding client assessment, work-up, therapeutic procedures, clinical course, diagnosis, and prognosis. The student will achieve mastery in language skills, grammar, punctuation, capitalization, spelling, formatting, and an operational knowledge of transcription equipment. The goal of this course is to enable the student to produce error-free documents in the health services setting. Students with effective medical transcription skills can find a broad base of employment opportunities.
Hours: 14
Credits: 1
Pre-Requisites: ADMN2110
CoRequisites:

ADMN2130 Work Field Placement

Description: During the last 8 weeks/280 hours of this program the student will be required to apply the knowledge and skills gained throughout the program through an unpaid work experience in a related occupational setting of his/her choice.* In most cases, the student will work under the direction of an employer or preceptor. The student, once familiar with the workplace setting, will work more independently at the discretion of the employer/preceptor. This work place experience may include medical, dental, chiropractic, optometry offices, hospital clinical settings, long term care facilities, outpatient clinics and urgent care or walk in clinics, and related positions in industry such as insurance companies. The student is required to secure his/her own placement area with the exception of hospitals. Other placements identified by the student must be approved by the Program Coordinator.

(* There may be occasions when the College agrees to undertake student assignment to a workplace setting, that the student's specific choice of occupational setting is not possible.)
Hours: 280
Credits: 10
Pre-Requisites: ACCT1060, ADMN1145, COMP1056, ADMN1070 or COMM2020, ADMN2035, ADMN2095
CoRequisites:

ADMN2165 Transition to the Health Office

Description: This course prepares students to successfully compete for the workplace experience and to react effectively to the new experiences they may encounter in the office environment. Beginning with resumes, portfolios and job interviews, it moves into challenges that may be faced on the job, including workplace stress and conflict, adapting to different management styles, respecting human rights, working in teams and committees, setting priorities, and professional deportment. The importance of ongoing education and professional development will be discussed. While addressing general principles, application is made to the health care setting.
Hours: 30
Credits: 2
Pre-Requisites:
CoRequisites:

PSYC1140 Positive Psychology

Description: Positive psychology represents an enquiry into how the scientific study of psychology can be applied to enhancing human strengths. The course will offer a comprehensive look at core human strengths such as happiness, flow, hope and optimism, emotional intelligence, creativity, self efficacy, wisdom and positive personal relationships. Students will be encouraged to evaluate the science for positive psychological principles. In addition, they will be provided with tools to better understand their own strengths with a goal of enhancing meaning in their personal and social lives. This course offers an opportunity to discover the psychology of human strengths and the opportunity to develop those strengths that we deem important in our own lives.

The course will involve a mix of class discussion, seminars, self-evaluation assignments and exercises that promote positive psychological growth.
Hours: 45
Credits: 3
Pre-Requisites:
CoRequisites:

Program Outcomes

Program Advisory Committees

The College appoints Program Advisory Committee members for diploma, degree, certificate and apprenticeship programs. Committees are composed of employers, practitioners and recent program graduates. College representatives (students, faculty, and administrators) are resource persons. Each committee advises the Board on the development of new programs, the monitoring of existing programs and community acceptance of programs.

For a list of the current members, please visit our Program Advisory Committees.

Apply Now

Domestic students should apply online at www.ontariocolleges.ca or by phone at 1-888-892-2228.

ONTARIOCOLLEGES.CA
60 Corporate Court
Guelph, Ontario
Canada N1G 5J3

Detailed steps on the application process may help you to apply.

International students should apply online using a Conestoga College International Application Form. Please note: not all programs are open to international students. Interested students should check the listing of open programs on our international students web page before applying.

For program information, call the Information Centre at 519-748-5220 ext 3656.
Disclaimer

The College reserves the right to alter information including requirements and fees and to cancel at any time a program, course, or program major or option; to change the location and/or term in which a program or course is offered; to change the program curriculum as necessary to meet current competencies in the job market or for budgetary reasons; or to withdraw an offer of admission both prior to and after its acceptance by an applicant or student because of insufficient applications or registrations, over-acceptance of offers of admission, budgetary constraints, or for other such reasons. In the event the College exercises such a right, the College’s sole liability will be the return of monies paid by the applicant or student to the College.

Students actively registered in cohort delivered programs who take longer than the designed program length of time to complete their studies are accountable for completing any new or additional courses that may result due to changes in the program of study. Unless otherwise stated, students registered in non-cohort delivered programs must complete the program of study within seven years of being admitted to the program.

Program Status
Start DateCampusStatus**
SEP, 2015 Brantford Wait List
SEP, 2015 Doon Closed
** Status applicable to domestic students

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