Health Office Administration
- Ontario College Diploma
- College Code:
- Business and Hospitality
- Program Code:
- Accelerated Delivery:
- DO, BR
- Academic Year:
- 2014 / 2015
About the Program
This two-year diploma program offers the student a unique blend of experiences that will prepare him/her to work in a variety of health-care settings. Although the primary focus is administrative in nature, the student will also acquire a limited selection of skills with which to assist the health-care provider in other areas when required. Subjects such as medical, dental and specialized office administration, insurance procedures, health-care terminology, anatomy and physiology, bookkeeping, and communication in health care provide the student with a solid health office foundation in the first year of the program. The student will also be introduced to computing applications common to medical and office environments and attain the ability to touch type at 45 wpm. Instruction in English grammar will be provided to augment the student's verbal and written communication and to provide the foundation necessary to apply the beginning principles of medical transcription.
The second year of the program exposes the student to the skills and knowledge necessary to work in hospitals, health-information management, and medical transcription. Students are introduced to pharmacology, order entry, and hospital routines, as well as the organization, storage, and retrieval of health information. The student will be introduced to hospital and information-management computer systems to augment the order entry process and to facilitate effective reporting of health information. The student will apply his/her terminology skills to more advanced medical transcription, attain the ability to touch type at 55 wpm, and build upon generic administrative skills and critical-thinking skills taught in year one.
An eight-week (minimum 280 hour) work placement at the end of the second year provides the student with the opportunity to apply his/her skills to a practical setting.
Length: Two-year Ontario College Diploma program
Brantford - September/2014 (Open) - Fall | Winter | Fall | Winter
Doon (Kitchener) - September/2014 (Open) - Fall | Winter | Fall | Winter
Location: Doon (Kitchener), Brantford
First-Year Capacity: 20 Brantford, 55 Doon
- Ontario Secondary School Diploma (OSSD), or equivalent, or 19 years of age or older with mature student status (See Mature Student definition for details.)
- Grade 12 compulsory English, C or U, or equivalent, OR Conestoga College Preparatory Communications (COMM1270)
- For more information on preparatory programs, visit Academic Upgrading
Note re: Admission Requirements
- A previous course in biology is recommended.
- An academic strength is calculated by averaging the submitted marks of required subjects. If more than one mark is received for a required subject, the highest mark will be used in the calculation.
- Ten (10) additional marks are added to each Advanced level, OAC, U, U/C, and post-secondary course used in the calculation of academic strength.
- A sound English background is important for success in this program and is considered during the admission selection process. Minimum cutoffs apply.
- Keyboarding with a minimum of 35 words/minute is recommended on admission to enhance success.
Practicum health and/or safety requirements must be completed in order for students to attend the practicum experience. This placement is mandatory for the completion of the program. Students who do not attend field/clinical placement will not be promoted to the next semester, which will ultimately result in non-completion of the program. To qualify for field/clinical placement learning experiences, students must present the following before Semester 4 but no sooner than the beginning of Semester 3 (the program coordinator will provide further details regarding the appropriate timeline in accordance with pre-admission information which will be provided by the College:
- a clear (no criminal offences) Police Check for Vulnerable Sector Screening (VSS), completed annually
- completed immunization records
- Standard First Aid and CPR (Cardio Pulmonary Resuscitation)/AED (Automated External Defibrillator) HCP (Health Care Professional) certification
- Criminal Screening: To be eligible for practicum, students must not have been convicted of any criminal offence for which they have not been pardoned. An unpardoned criminal record may result in the inability to participate in field placement/clinical and will jeopardize progress in the program.
Acceptance for placement is at the discretion of the agency; some agencies may request students provide a VSS completed within six months of placement start date. Students with criminal records are advised to meet with the program chair for academic counselling to determine program suitability.
Offences under the Criminal Code and the Controlled Drugs and Substances Act of Canada:
Tuition & Fees
Tuition: Please refer to the previous academic year program fee chart for an approximation as fees for the next academic year are unavailable at this time.
*Fees are higher for international students on a Student Visa.
*Fees for recreation/athletics, graduation/alumni, insurance, as well as program-related costs such as books and supplies, are additional.
The Ontario Student Assistance Program (OSAP) is a needs-based program designed to help Ontario students cover the cost of post-secondary education. Funded by the federal and provincial governments, OSAP is intended to promote equality of opportunity for post-secondary studies through direct financial assistance for educational costs and living expenses. These interest-free loans are intended to supplement your financial resources and those of your family. The majority of students apply for loan assistance via the OSAP website
. Students can also print the application booklet through the OSAP website.
For more information, please visit Financial Aid/Awards
Graduates can expect to find employment in a variety of health facilities and organizations including medical, dental, optometry and chiropractic offices, hospitals, health clinics, community service agencies, and insurance companies.
Continuing education courses in such areas as provincial billing, pharmacology and diagnostic tests are available at many community colleges.
A recent articulation agreement with Athabasca University offers the graduate of this program a block of 45 out of 90 credits towards a post-diploma degree in Health Administration. This degree is completed by distance education.
100% of 2011-2012 graduates found employment within 6 months of graduation. Their average starting salary was $36,615.
For more details on related occupations, job market information and career opportunities, see the Government of Canada website: http://www.workingincanada.gc.ca
Prior Learning Assessment and Recognition (PLAR)
Conestoga recognizes prior learning of skills, knowledge or competencies that have been acquired through employment, formal and informal education, non-formal learning or other life experiences. Prior learning must be measurable at the required academic level and meet Conestoga standards of achievement for current courses. Challenge exams and portfolio development are the primary methods of assessment. Other methods of assessment may be available depending upon the nature of the course objectives. Successful completion of the assessment results in an official course credit that will be recorded on the student's Conestoga transcript. PLAR cannot be used by registered Conestoga students for the clearance of academic deficiencies, to improve grades or to obtain admission into a program.
For more information on the PLAR process, please contact 519-748-5220 ext 2260, e-mail email@example.com or visit the testing website.
- Apply the integrated health and business knowledge and skills necessary to work in a variety of health settings.
- Apply specific administrative skills required to work in the medical, dental, and specialized health office environments.
- Demonstrate effective practice management skills in a variety of health office settings.
- Demonstrate the administrative and communication skills necessary to manage a patient care unit in the hospital setting.
- Apply health teaching concepts in a variety of settings.
- Assist the health provider with specified procedures as directed.
- Communicate effectively with patients, their families, colleagues, the public and other members of the health care team.
- Apply the principles of health care terminology in both verbal and written form.
- Apply various approaches for managing health records in a variety of health care settings.
- Transcribe medical documents at a job entry level.
- Demonstrate computer skills appropriate for non-medical and medical environments.
- Demonstrate professional behaviour.
- Work effectively both independently and as a member of a health care team.
- Demonstrate the ability to touch type at a minimum net speed consistent with standard business requirements.
Program Advisory Committees
The College appoints Program Advisory Committee members for diploma, degree, certificate and apprenticeship programs. Committees are composed of employers, practitioners and recent program graduates. College representatives (students, faculty, and administrators) are resource persons. Each committee advises the Board on the development of new programs, the monitoring of existing programs and community acceptance of programs.
For a list of the current members, please visit our Program Advisory Committees
Domestic students should apply online at www.ontariocolleges.ca
or by phone at 1-888-892-2228.
60 Corporate Court
Canada N1G 5J3
Detailed steps on the application process
may help you to apply.
International students should apply online using a Conestoga College International Application Form
. Please note: not all programs are open to international students. Interested students should check the listing of open programs on our international students web page
For program information, call the Information Centre at 519-748-5220 ext 3656.