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Information Technology Support Services (Co-op)

Credential:
Ontario College Diploma
College Code:
CONS
School:
Engineering & Information Technology
Program Code:
1097C
Accelerated Delivery:
No
Campus:
DO
Academic Year:
2015 / 2016

About the Program

This program prepares graduates for an exciting career in the field of information technology support. Graduate employability is significantly enhanced by in-depth training in a broad range of business, computer and people skills. To enhance business skills, there are courses in office productivity software, business mathematics, and technical writing. To enhance computer skills, there are courses in computer hardware, networking, programming, databases, and web development. To enhance people skills, there are courses in customer support, customer service and customer training. Graduates of this program find employment as information technology support professionals in a wide variety of settings.

Program Information

Length: Two-year Ontario College Diploma program
Delivery Sequence: Doon (Kitchener) - September/2015 (Open) - Fall | Winter | Fall | Winter | Spring/Summer
Location: Doon (Kitchener)
Start: September
First-Year Capacity: 30

Admission Requirements

Admission Procedures

Program Requirements

Tuition & Fees

Tuition: Please refer to the previous academic year program fee chart for an approximation as fees for the next academic year are unavailable at this time.
*Fees are higher for international students on a Student Visa. Please refer to the international program fee chart for an approximation as fees for the next academic year are unavailable at this time.
*Books and supplies are additional.

Financial Assistance

The Ontario Student Assistance Program (OSAP) is a needs-based program designed to help Ontario students cover the cost of post-secondary education. Funded by the federal and provincial governments, OSAP is intended to promote equality of opportunity for post-secondary studies through direct financial assistance for educational costs and living expenses. These interest-free loans are intended to supplement your financial resources and those of your family. The majority of students apply for loan assistance via the OSAP website. Students can also print the application booklet through the OSAP website.

For more information, please visit Financial Services/Awards.

Co-op Information

Graduate Opportunities

Graduates will find entry-level employment opportunities in a variety of technical support settings. Employment opportunities might include information technology support, help desk support, software trainer, scheduling and systems coordinator, and customer service/information technology coordinator.

79% of 2012-2013 graduates found employment within 6 months of graduation. Their average starting salary was $36,011.

For more details on related occupations, job market information and career opportunities, see the Government of Canada website: http://www.workingincanada.gc.ca

Pathways & Credit Transfer

Conestoga pathways enable students to build on their academic achievements in order to earn a degree or additional credential. Pathways are formed through agreements between Conestoga programs or partner institutions. View the transfer agreement opportunities for this program.

Often applicants have earned credits from another college or university that may allow a student to be granted advanced standing or exemption. Learn more about credit transfer opportunities at Conestoga.

Prior Learning Assessment and Recognition (PLAR)

Conestoga recognizes prior learning of skills, knowledge or competencies that have been acquired through employment, formal and informal education, non-formal learning or other life experiences. Prior learning must be measurable at the required academic level and meet Conestoga standards of achievement for current courses. Challenge exams and portfolio development are the primary methods of assessment. Other methods of assessment may be available depending upon the nature of the course objectives. Successful completion of the assessment results in an official course credit that will be recorded on the student's Conestoga transcript. PLAR cannot be used by registered Conestoga students for the clearance of academic deficiencies, to improve grades or to obtain admission into a program.

For more information on the PLAR process, please visit the testing website.

Course Information
Course # Courses
Level One
COMM1085 College Reading & Writing Skills
INFO1250 Computer Troubleshooting
MATH1910 Mathematics for Information Technology I
PROG1245 Programming: Web Foundations
PROG1780 Programming: Fundamentals
Level Two
CDEV1020 Co-op and Career Preparation
COMM1030 Interpersonal And Group Dynamics
COMP1230 DataBase Design and Integration
COMP1380 Advanced User Applications
INFO1260 Help Desk Standards
INFO1380 Technology Infrastructure: Networking
Level Three
BUS2070 Customer Support Concepts
COMP2160 Applications Software
INFO2065 Technology Infrastructure: Network Operating Systems
MGMT2055 ITSS Project Management
Electives: General Education Student must complete a minimum of 42 Hours
Level Four
COOP2360 Co-op Work Term (ITSS)
Level Five
BUS2080 Customer Support Technologies
COMP2050 Applied SQL
COMP2280 IT Support Project
INFO2120 Web Technologies
Electives: General Education Student must complete a minimum of 42 Hours

Program Outcomes

MSDNAA Program-Paid Software For Students/Faculty

Microsoft Developer Network Academic Alliance ( MSDNAA ) software is available as an included Program resource (i.e. no cost to you) if you are registered in this Program or are registered in at least one course that is part of this Program's curriculum.

You will access the downloads of this software through ELMS E-Academy License Management System (ELMS). For more information about MSDNAA please visit MSDNAA Overview. To access the software you need to pay attention to the following information:

For Students:
  • You must be an active student in this Program (be currently registered in this Program or registered in at least one course in this Program's curriculum with fees paid).
  • Adhere to the license terms of the MSDNAA Student Use Agreement.
  • Go to the MSDNAA Software Center (link provided at the last item) to download your software. Please read MSDNAA software download instructions if you need some help. Be sure to record the software SERIAL NUMBER (if available, some free software doesn't have serial number).
  • After installing you need to register (Activate) your software by using your software serial number. Click window list menu button at the left bottom corner, click all programs, select the program you installed, navigate to the help menu, enter your serial number. You can refer to the MSDNAA How-To Videos for help.
  • When you are ready, go to the MSDNAA Software Center to get your MSDNAA software.

    For Faculty:
  • You must be an active faculty in this Program (currently teaching course(s) in a Program in this School).
  • Adhere to the license terms and program usage guidelines
  • Go to the MSDNAA Software Center (link provided at the last item) to download your software. Please read MSDNAA software download instructions if you need some help. Be sure to record the software SERIAL NUMBER (if available, some free software doesn't have serial number).
  • After installing you need to register (Activate) your software by using your software serial number. Click window list menu button at the left bottom corner, click all programs, select the program you installed, navigate to the help menu, enter your serial number. You can refer to the MSDNAA How-To Videos for help.
  • When you are ready, go to the MSDNAA Software Center to get your MSDNAA software.

    If you have any questions or suggestions please contact Conestoga MSDNAA support.

Program Advisory Committees

The College appoints Program Advisory Committee members for diploma, degree, certificate and apprenticeship programs. Committees are composed of employers, practitioners and recent program graduates. College representatives (students, faculty, and administrators) are resource persons. Each committee advises the Board on the development of new programs, the monitoring of existing programs and community acceptance of programs.

For a list of the current members, please visit our Program Advisory Committees.

Apply Now

Domestic students should apply online at www.ontariocolleges.ca or by phone at 1-888-892-2228.

ONTARIOCOLLEGES.CA
60 Corporate Court
Guelph, Ontario
Canada N1G 5J3

Detailed steps on the application process may help you to apply.

International students should apply online using a Conestoga College International Application Form. Please note: not all programs are open to international students. Interested students should check the listing of open programs on our international students web page before applying.

For program information, call the Information Centre at 519-748-5220 ext 3656.

Disclaimer The College reserves the right to alter information including requirements and fees and to cancel at any time a program, course, or program major or option; to change the location and/or term in which a program or course is offered; to change the program curriculum as necessary to meet current competencies in the job market or for budgetary reasons; or to withdraw an offer of admission both prior to and after its acceptance by an applicant or student because of insufficient applications or registrations, over-acceptance of offers of admission, budgetary constraints, or for other such reasons. In the event the College exercises such a right, the College’s sole liability will be the return of monies paid by the applicant or student to the College.
Program Status
Start DateCampusStatus**
SEP, 2015 Doon Open
** Status applicable to domestic students

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