Information Technology Business Analysis
- Ontario College Graduate Certificate
- Program Code:
- Engineering & Information Technology
- Academic Year:
- 2017 / 2018
- Accelerated Delivery?
About the ProgramMore and more companies are challenged with how to make sense of vast amounts of data in order to improve their competitive position and growth. This has generated requirements for professionals with both a business and technology side who understand how to turn insight into action. A critical role in the facilitation of software/system development growth is played by the Business Analyst by the gathering of business requirements from several organizational areas and interpreting them so that they can be defined as functional systems design specifications that can be successfully implemented by IT teams. Critical skills will be developed in the areas of application software, business data analysis and modeling, customer engagement management, business processes, enterprise resource planning, and communications.
A key part of this graduate program is the applied aspects of the curriculum. Students will have the opportunity to engage in the process of business analysis for information technology (IT) through case studies, industry projects and practical work experience.
Program InformationLength: One-year Ontario College Graduate Certificate program
Location: Doon (Kitchener)
Start: October and February
First-Year Capacity: 20
- Applicants must possess a diploma, advanced diploma, or degree in any of these areas:
- Computer Science
- Information Technology
- Computer Programming
- or related industry/professional experience
Note re: Admission Requirements
- Applicants possessing degrees/diplomas from institutions where the language of instruction was not English will be required to provide test scores as evidence of their English language proficiency. Test scores, if required, would be a minimum of TOEFL 580 or 237 computer-based or 88 internet-based with TWE 4.5, IELTS 6.5 with no bands less than 6.0, CAEL 70 with no sub-test band scores less than 60, CAAT D at 65%; or equivalent scores in other recognized standard tests of English.
- Meet with the program contact person for an interview.
- Submit a completed Conestoga College Application Form.
- Attach proof of the admission requirements.
Tuition & Fees
Domestic fees are currently unavailable; please check back at a later time.
Financial AssistanceFinancial Assistance is not available for this program.
Graduate OpportunitiesFor more details on related occupations, job market information and career opportunities, see the Government of Canada website: http://www.workingincanada.gc.ca
Pathways & Credit TransferConestoga pathways enable students to build on their academic achievements in order to earn a degree or additional credential. Pathways are formed through agreements between Conestoga programs or partner institutions.
Often applicants have earned credits from another college or university that may allow a student to be granted advanced standing or exemption. Learn more about credit transfer opportunities at Conestoga.
Prior Learning Assessment and Recognition (PLAR)Conestoga recognizes prior learning of skills, knowledge or competencies that have been acquired through employment, formal and informal education, non-formal learning or other life experiences. Prior learning must be measurable at the required academic level and meet Conestoga standards of achievement for current courses. Challenge exams and portfolio development are the primary methods of assessment. Other methods of assessment may be available depending upon the nature of the course objectives. Successful completion of the assessment results in an official course credit that will be recorded on the student's Conestoga transcript. PLAR cannot be used by registered Conestoga students for the clearance of academic deficiencies, to improve grades or to obtain admission into a program.
Learn more about PLAR.
|Course Code||Course Title and Description|
Description: Gaining and maintaining employment in today's work environment requires a multitude of skills. Students will practice resume writing, interview techniques, follow up and negotiation techniques, dealing with employers, co-workers, internal and external clients. Opportunities for networking, teamwork, decision making and organization skills are provided to set life-long career strategy goals.
|COMM8005||Communications for Effective Business Analysis
Description: The role of an IT business analyst includes the transfer of information between technical and non- technical stakeholders. A strong focus will be placed on the ability to listen, interpret, and convey information in both technical and non-technical areas to ensure a clear understanding. Critical thinking, interpretation and correct message transfer skills are practiced and applied though case studies.
Description: Applications, toolsets, frameworks, and architecture will be reviewed to ensure a foundational level of knowledge that will be built on; recognition of the various needs of a business and how/where these items are implemented are an integral part. Students will participate in hands-on activities to practice Word Processing, Spreadsheets, Database Management, and Presentation Skills. The activities completed are designed to reinforce the features of software integration in Microsoft Office.
|FPLT8050||Field Placement (IT Business Analysis)
Description: Experience in a work environment that is responsible for IT business analysis or a related subject area in order to consolidate theories and skills gained throughout the program is supported.
|INFO8265||Introduction to Information Systems
Description: The importance of Information Systems to the success of a business and how these systems create value is presented from “the 1000 ft viewpoint”. A structured overview of the program and a clear perspective to the line of work that the students can expect to find as an IT Business Analyst are discussed. Through common case studies across the courses in the program students will connect their newly acquired skills with the IT Business Analyst scope of work.
|INFO8275||Business Data Analysis
Description: Identification of relevant metric points and how to gather, manipulate, format, and present data as valuable information to the end user is essential to good business practices. The course will give students an opportunity to perform data analysis using different statistical approaches, and to present data in various formats to specific audiences. The students will discuss proper uses of statistics in IT business environments and their impact on decision-making.
|INFO8295||Business Data Modeling
Description: Manipulation, modification and presentation of information that can by synthesized into knowledge; specifically focused on the formatting of data for thorough analysis through tools such as the Unified Modeling Language and logical mapping software. Mapping and modeling activities are performed using various techniques with an emphasis on business need, quality principles and organizational change. Students are engaged in discovering the methods of process improvement through individual reading, classroom discussion, numerous group exercises and case studies – including ones common with previous courses - that progress through the activities of process improvement.
Description: Analysis of processes within a business and/or manufacturing environment utilizing the proper techniques and tools to is a fundamental skill for a business analyst. The key focus will be to analyze, enhance and promote change to processes in order to increase process effectiveness, timeliness or reduce costs while mitigating risks. A variety of case studies will be used to practice this skill set, including common case studies from previous courses.
|INFO8315||Customer Engagement Management
Description: The role and importance of an efficient and timely customer relationship management (CRM) system is explored. Integrating a CRM system within an organization and its perceived versus actual benefits are also discussed. Students are introduced to Operational CRM (the ability to provide accessibility to your service through people, processes, and technology) and Analytical CRM (the ability to measure how well you are providing that service through measuring people, process and technology) and will also gain experience in the use of CRM technology in a computer lab setting and applying CRM fundamentals within the context of case studies
|INFO8327||Customer Needs Using Social Media
Description: A focus on how social media has made reaching our customer base much easier and recognizing that customer needs represent important services is discussed. Students have the opportunity to practice the professional methods that are acceptable in today's online world.
|INFO8335||Enterprise Resource Planning
Description: Enterprise Resource Planning (ERP) systems enable firms to coordinate inbound and outbound information and material flow (input and output). The relationship between profitability, supplier management, customer service, quality, and productivity; management of incoming supplies and services; managing service capacity, wait times and internal and external customer service is discussed. Proper use, maintenance and control of an Enterprise Resource Planning system are presented.
|INFO8345||Integrated Industry Case Study
Description: Successful completion of this course will require the application of skills learned throughout the program. Students work individually to on an industry application incorporating key IT business analysis learning competencies. The project must be supported by documented research, a strong completion framework and a viable IT solution. A faculty advisor will meet regularly with the students to ensure the process is properly managed and a plan is followed.
|INS8010||General Insurance Essentials
Description: This course focuses on property and casualty insurance in Canada. It is a preparatory course for the General Insurance Essentials (GIE) Part 1. It is designed to provide an introduction to the insurance business, intermediaries and companies to include the use of basic documents, common insurance policy clauses, and insurance practices. Students will also be introduced to auto insurance in Canada.
|MGMT8300||Introduction to Project Management
Description: This course provides the practical knowledge to prepare for starting and completing a project successfully. It will cover the components and tasks related to complex projects that often involve multiple functional teams and departments. You will explore how the knowledge areas of the Project Management Body of Knowledge (PMBOK) are applied during each phase of a project's life cycle as well as the processes related to successful project management. An overview of status reporting and the use of MS Project will be covered. This knowledge will help establish priorities and effectively manage your projects. It will be of particular interest to those students who have a long-term goal of attaining the Project Management Professional (PMP) designation certified by the Project Management Institute.
|OHS1320||Safety in the Workplace
Description: This course focuses on developing awareness and skills for the student to safely manage and conduct him or herself while on an unpaid work placement within a variety of employment settings. Through the nine units of the course, participants will have the opportunity to enhance their understanding and knowledge of General Health and Safety guidelines, including WHMIS, Fire Safety and Workplace Violence. The unit on Accessibility for Ontarians with Disabilities Act will instruct the student on the requirements for Accessible Customer Service and Integrated Accessibility Standard Regulations. General information on Safe Driving, Privacy of Information and Hand Washing will be addressed as well. The course also provides participants with critical information regarding their insurance coverage (WSIB or other) while on unpaid work placements, as well as guidelines to follow in the event of an injury. Participants will receive a printable Record of Completion upon successful conclusion of this course, in order to demonstrate awareness of safe working practices to their Placement Employers. Participants in this course are required to provide informed consent regarding WSIB or other insurance coverage while on an unpaid work placement
- Interpret collected business requirements from organizational areas so that they can be defined as functional systems design specifications that can be successfully implemented by Information Technology (IT) specialists
- Provide information technology solutions, assessments and validation to a broad range of situations by eliciting, planning, monitoring and analyzing enterprise requirements
- Adhere to standards of practice and identify ethical/contractual-based judgments in real-life and simulated IT business environments..
- Use of written, verbal, and non-verbal communication, employing IT relevant knowledge, skills, and judgment in a business setting
- Document, manage, research and communicate business requirements from the initial stakeholder meeting, to the final IT solution assessment and validation phase utilizing life-cycle project management practices and procedures such as metric analysis, project scope, service level agreements and constraint documentations.
- Interview clients about their business needs, facilitate meetings, and respond to stakeholder priorities in a way that meets their needs.
- Perform a variety of IT quality control procedures including gap analysis, problem analysis, needs assessment, cost benefit analysis, business test plans and test cases
- Collect, manage, and interpret data to identify trends and issues in the workplace to create and develop levels of measure
- Develop tools for maintaining professional standing including lifelong learning strategies.
Program Advisory CommitteesThe College appoints Program Advisory Committee members for diploma, degree, certificate and apprenticeship programs. Committees are composed of employers, practitioners and recent program graduates. College representatives (students, faculty, and administrators) are resource persons. Each committee advises the Board on the development of new programs, the monitoring of existing programs and community acceptance of programs.
For a list of the current members, please visit our Program Advisory Committees.
Apply NowApplicants must first meet with the program contact for an interview before submitting an application. The program contact will review your documentation and provide assistance in completing a Conestoga College Program Application Form.
519-748-5220 ext 2390
The College reserves the right to alter information including requirements and fees and to cancel at any time a program, course, or program major or option; to change the location and/or term in which a program or course is offered; to change the program curriculum as necessary to meet current competencies in the job market or for budgetary reasons; or to withdraw an offer of admission both prior to and after its acceptance by an applicant or student because of insufficient applications or registrations, over-acceptance of offers of admission, budgetary constraints, or for other such reasons. In the event the College exercises such a right, the College’s sole liability will be the return of monies paid by the applicant or student to the College.
Students actively registered in cohort delivered programs who take longer than the designed program length of time to complete their studies are accountable for completing any new or additional courses that may result due to changes in the program of study. Unless otherwise stated, students registered in non-cohort delivered programs must complete the program of study within seven years of being admitted to the program.