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Information Technology Business Analysis - Operations

Ontario College Graduate Certificate
Program Code:
Engineering & Information Technology
Academic Year:
2017 / 2018
Accelerated Delivery?

About the Program

More and more companies are challenged with how to make sense of vast amounts of data in order to improve their competitive position and growth. This has generated requirements for professionals with both a business and technology side who understand how to turn insight into action. A critical role in the facilitation of software/system development growth is played by the Information Technology Business Analyst by the gathering of business requirements from several organizational areas and interpreting them so that they can be defined as functional systems design specifications that can be successfully implemented by IT teams. Critical skills will be developed in the following information technology areas: application software, business data analysis and modeling, customer engagement management, business processes, enterprise resource planning, and communications. A key part of this graduate program is the applied aspects of the curriculum. Students will have the opportunity to engage in the process of business analysis for information technology (IT) through case studies and industry-related projects.

Program Information

Length: Two-year Ontario College Graduate Certificate program
Delivery Sequence:
         Doon (Kitchener) - September/2017 - Fall | Winter | Spring/Summer | Fall
         Doon (Kitchener) - January/2018 - Winter | Spring/Summer | Fall | Winter
         Doon (Kitchener) - May/2018 - Spring/Summer | Fall | Winter | Spring/Summer
Location: Doon (Kitchener)
Start: September and January
First-Year Capacity: 24

Admission Requirements

Note re: Admission Requirements

Admission Procedures

Tuition & Fees

Tuition fee details for the 2017-2018 year are listed below. Books and supplies are additional.

Financial Assistance

Financial Assistance is not available for this program.

Graduate Opportunities

The business analysis profession is growing and individuals with this acumen are in demand. This program prepares students for business analysis-related positions, providing career path opportunities across many industry sectors in today's economy. Graduates will have the knowledge and skills required for career growth in such positions as business analyst, business systems analyst, computer systems analyst, informatics consultant, and information systems business analyst in large manufacturing companies, insurance companies, banks, or the public service sector.

For more details on related occupations, job market information and career opportunities, see the Government of Canada website:

Pathways & Credit Transfer

Conestoga pathways enable students to build on their academic achievements in order to earn a degree or additional credential. Pathways are formed through agreements between Conestoga programs or partner institutions.

Often applicants have earned credits from another college or university that may allow a student to be granted advanced standing or exemption. Learn more about credit transfer opportunities at Conestoga.

Prior Learning Assessment and Recognition (PLAR)

Conestoga recognizes prior learning of skills, knowledge or competencies that have been acquired through employment, formal and informal education, non-formal learning or other life experiences. Prior learning must be measurable at the required academic level and meet Conestoga standards of achievement for current courses. Challenge exams and portfolio development are the primary methods of assessment. Other methods of assessment may be available depending upon the nature of the course objectives. Successful completion of the assessment results in an official course credit that will be recorded on the student's Conestoga transcript. PLAR cannot be used by registered Conestoga students for the clearance of academic deficiencies, to improve grades or to obtain admission into a program.

Learn more about PLAR.

Program Courses

Course Details (1372)
Course Code Course Title and Description
Level 1
COMP8200 Software Integration

Description: Applications, toolsets, frameworks, and architecture will be reviewed to ensure a foundational level of knowledge that will be built on; recognition of the various needs of a business and how/where these items are implemented are an integral part. Students will participate in hands-on activities to practice Word Processing, Spreadsheets, Database Management, and Presentation Skills. The activities completed are designed to reinforce the features of software integration in Microsoft Office.
Hours: 180
Credits: 12

INFO8360 Introduction to Information Systems

Description: The importance of Information Systems to the success of a business and how these systems create value is presented from “the 1000 ft viewpoint”. A structured overview of the program and a clear perspective to the line of work that the students can expect to find as an IT Business Analyst are discussed. Through common case studies across the courses in the program students will connect their newly acquired skills with the IT Business Analyst scope of work.
Hours: 48
Credits: 3

MGMT8490 Introduction to Information Technology Project Management

Description: This course provides the practical and theoretical knowledge to start, plan, execute, monitor and control, and complete an information technology (IT) project successfully. You will explore the role and integration of project management within an organization, and its value to a business and the field of information technology. You will examine the application of project management frameworks and methodologies according to the Project Management Body of Knowledge (PMBOK) and the integration of information technology solution practices. You will explore the use of project management knowledge, processes, and tools and techniques in plan-driven, change-driven, or hybrid driven project environments. You will learn about the responsibilities, competencies, and interpersonal skills required of project management professionals, with an emphasis on information technology practitioners. You will learn about and contribute to building and being part of a high performance team. As part of a simulated project environment for the course, you will be required to function as a member of a project team throughout the life cycle of a project. An overview of Microsoft Project will be covered, along with other collaborative project management software tools used in today's project environments. This course will be of particular interest to those students who wish to pursue certification through the Project Management Institute (PMI).
Hours: 48
Credits: 3

Level 2
INFO8350 Customer Engagement Management

Description: Customer Engagement Management has evolved with industry to recognize the need and importance of intuitive system design that recognizes both user and business requirements. Currently IT development projects still face significant resistance and failure rates stemming from the inability of organizations to readily identify and address customer needs in a timely and effective manner. Through this course you will be provided the opportunity to engage in hands-on activities that will allow you to further your understanding of how requirements are collected, distilled and processed into functional requirements for IT projects and application design. You will apply your newly acquired skills through proven user experience design techniques and methodologies to create clear, intuitive interfaces and system designs.
Hours: 48
Credits: 3

INFO8370 Business Data Analysis

Description: Identification of relevant metric points and how to gather, manipulate, format, and present data as valuable information to the end user is essential to good business practices. The course will give students an opportunity to perform data analysis using different statistical approaches, and to present data in various formats to specific audiences. The students will discuss proper uses of statistics in IT business environments and their impact on decision-making.
Hours: 148
Credits: 10

INFO8395 Business Data Modeling

Description: Manipulate, modify and presenting information can by synthesized into knowledge; specifically focused on the formatting of data for thorough analysis through tools such as the Unified Modeling Language and logical mapping software. Mapping and modeling activities are performed using various techniques with an emphasis on business need, quality principles and organizational change. Students are engaged in discovering the methods of process improvement through individual reading, classroom discussion, numerous group exercises and case studies – including ones common with previous courses - that progress through the activities of process improvement.
Hours: 52
Credits: 4

INFO8405 Business Processes

Description: Analysis of processes within a business and/or manufacturing environment utilizing the proper techniques and tools to is a fundamental skill for a business analyst. The key focus will be to analyze, enhance and promote change to processes in order to increase process effectiveness, timeliness or reduce costs while mitigating risks. A variety of case studies will be used to practice this skill set, including common case studies from previous courses.
Hours: 52
Credits: 4

Level 3
COMM8200 Communications for Effective Business Analysis

Description: The role of an IT business analyst includes the transfer of information between technical and non- technical stakeholders. A strong focus will be placed on the ability to listen, interpret, and convey information in both technical and non-technical areas to ensure a clear understanding. Critical thinking, interpretation and correct message transfer skills are practiced and applied though case studies.
Hours: 140
Credits: 9

INFO8430 Enterprise Resource Planning

Description: Enterprise Resource Planning (ERP) systems enable firms to coordinate inbound and outbound information and material flow (input and output). The relationship between profitability, supplier management, customer service, quality, and productivity; management of incoming supplies and services; managing service capacity, wait times and internal and external customer service is discussed. Proper use, maintenance and control of an Enterprise Resource Planning system are presented.
Hours: 96
Credits: 7

INFO8450 Customer Needs Using Social Media

Description: Social Media has proven an invaluable new resource to analysts and organizations for understanding customers and users in a much more profound and meaningful way. Through this course students will be engaged in learning how subjective materials posted through online social media can be quantified for metric analysis so that hard data can be; collected, refined and utilized to reveal hidden connections and user behavior patterns. Students will also learn the concepts and methodologies as to how this data can be applied to aid organizations through decision-making activities that will drive both product and service change in a timely fashion.
Hours: 60
Credits: 4

Level 4
INFO8380 Network Design

Description: We will approach the topic of network design from the perspective of an IT Business Analyst focusing on requirements elicitation, feasibility analysis, and project management and aligning IT solutions to effectively address business needs. This course will follow industry recognized best-practice for the structured approach to network analysis, planning and design. Additional topics that will be addressed involve cloud computing technologies and architecture emerging infrastructure technologies, datacentre design and service oriented architecture.
Hours: 148
Credits: 10

INFO8440 Integrated Case Study

Description: Successful completion of this course will require the application of skills learned throughout the program. Students work individually to on an industry application incorporating key IT business analysis learning competencies. The project must be supported by documented research, a strong completion framework and a viable IT solution. A faculty advisor will meet regularly with the students to ensure the process is properly managed and a plan is followed.
Hours: 152
Credits: 10

Program Outcomes

Program Advisory Committees

The College appoints Program Advisory Committee members for diploma, degree, certificate and apprenticeship programs. Committees are composed of employers, practitioners and recent program graduates. College representatives (students, faculty, and administrators) are resource persons. Each committee advises the Board on the development of new programs, the monitoring of existing programs and community acceptance of programs.

For a list of the current members, please visit our Program Advisory Committees.

Program Handbook


Apply Now

International students should apply online using a Conestoga College International Application Form. Please note: not all programs are open to international students. Interested students should check the listing of open programs on our international students web page before applying.

Domestic applicants must first meet with the program contact for an interview before submitting an application. The program contact will review your documentation and provide assistance in completing a Conestoga College Program Application Form.
Please Contact:

Carol Schlievert
519-748-5220 ext 2390
For program information, call the Information Centre at 519-748-5220 ext 3656.


The College reserves the right to alter information including requirements and fees and to cancel at any time a program, course, or program major or option; to change the location and/or term in which a program or course is offered; to change the program curriculum as necessary to meet current competencies in the job market or for budgetary reasons; or to withdraw an offer of admission both prior to and after its acceptance by an applicant or student because of insufficient applications or registrations, over-acceptance of offers of admission, budgetary constraints, or for other such reasons. In the event the College exercises such a right, the College’s sole liability will be the return of monies paid by the applicant or student to the College.

Students actively registered in cohort delivered programs who take longer than the designed program length of time to complete their studies are accountable for completing any new or additional courses that may result due to changes in the program of study. Unless otherwise stated, students registered in non-cohort delivered programs must complete the program of study within seven years of being admitted to the program.


Program Status (Domestic)
Start DateCampusStatus**
SEP, 2018 Doon Open
JAN, 2019 Doon Open
MAY, 2019 Doon Closed
** Status applicable to domestic students
Program status for international students

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