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Information Technology Support Services (Optional Co-op)

Credential:
Ontario College Diploma
College Code:
CONS
School:
Engineering & Information Technology
Program Code:
1097C
Accelerated Delivery:
No
Campus:
DO
Academic Year:
2017 / 2018

About the Program

This co-op diploma program will prepare graduates for a rewarding and in-demand career in the field of information technology. Companies need employees with a combination of technical, communication, and interpersonal skills to support and deliver information technology products and services. This program will provide the graduate with a valuable blend of these skills.

Employment opportunities are enhanced by the in-depth training provided in a range of hands-on courses, covering areas of: computer and network hardware, network systems, operation systems, virtualization, database support, mobile technologies and messaging, productivity software, technical communications, information technology service management processes and skills, and IT support-oriented programming skills.

For more information contact the Program Coordinator at itprograms@conestogac.on.ca.

Program Information

Length: Two-year Ontario College Diploma program
Location: Doon (Kitchener)
Start: September and January
First-Year Capacity: 30

Admission Requirements

Admission Requirements for Co-op Option

Admission Procedures

Tuition & Fees

Tuition fee details for the 2016-2017 year are listed below. Fees for the next academic year are unavailable at this time. Books and supplies are additional.

Domestic Fees

Estimated fees based upon the previous academic year (2016 / 2017) for Information Technology Support Services (Co-op) - Program # 1097c

Doon - Fall 2016 Level 1 & 2 (Program Start: 2016-09-06)
Description Fall 2016 Winter 2017
Full-time Program Tuition $1420.00 $1420.00
Student Priority Fee $49.45 $49.45
Recreation/Athletics Fee $68.80 $68.80
Graduation/Alumni Services Fee $27.80 $27.80
Administration Fee $25.30 $25.30
Technology Enhancement Fee $133.35 $133.35
Program Services Fee $132.55 $132.55
CSI Capital Development Fee $68.49 $68.49
CSI Association Fee $110.00 $110.00
CSI - CSA $4.56 $4.56
CSI Health Plan Fee $286.00 $0.00
ONE Card Fee $12.50 $12.50
Session Total $2338.80 $2052.80
Year Total   $4391.60
Doon - Fall 2016 Level 3 & 4 & 5 (Program Start: 2015-09-08)
Description Fall 2016 Winter 2017 Spring 2017
Full-time Program Tuition $1420.00 $0.00 $1420.00
Student Priority Fee $49.45 $0.00 $49.45
Recreation/Athletics Fee $68.80 $0.00 $68.80
Graduation/Alumni Services Fee $27.80 $0.00 $27.80
Administration Fee $25.30 $0.00 $25.30
Technology Enhancement Fee $133.35 $0.00 $133.35
Program Services Fee $132.55 $0.00 $132.55
CSI Capital Development Fee $68.49 $0.00 $68.49
CSI Association Fee $110.00 $0.00 $110.00
CSI - CSA $4.56 $0.00 $4.56
CSI Health Plan Fee $286.00 $0.00 $0.00
ONE Card Fee $12.50 $0.00 $12.50
Session Total $2338.80 $0.00 $2052.80
Year Total     $4391.60
Doon - Winter 2017 Level 1 & 2 (Program Start: 2017-01-09)
Description Winter 2017 Spring 2017
Full-time Program Tuition $1420.00 $1420.00
Student Priority Fee $49.45 $49.45
Recreation/Athletics Fee $68.80 $68.80
Graduation/Alumni Services Fee $27.80 $27.80
Administration Fee $25.30 $25.30
Technology Enhancement Fee $133.35 $133.35
Program Services Fee $132.55 $132.55
CSI Capital Development Fee $68.49 $68.49
CSI Association Fee $110.00 $110.00
CSI - CSA $4.56 $4.56
CSI Health Plan Fee $191.62 $0.00
ONE Card Fee $12.50 $12.50
Session Total $2244.42 $2052.80
Year Total   $4297.22

International Fees

Estimated International fees based upon the previous academic year (2016 / 2017) for
Information Technology Support Services (Co-op) - Program # 1097c


Doon - Fall 2016 Level 1 & 2 (Program Start: 2016-09-06)
Description Fall 2016 Winter 2017
International Program Tuition $5850.00 $5850.00
Student Priority Fee $49.45 $49.45
Recreation/Athletics Fee $68.80 $68.80
Graduation/Alumni Services Fee $27.80 $27.80
Administration Fee $25.30 $25.30
Technology Enhancement Fee $133.35 $133.35
Program Services Fee $132.55 $132.55
CSI Capital Development Fee $68.49 $68.49
CSI Association Fee $110.00 $110.00
CSI - CSA $4.56 $4.56
ISR $375.00 $375.00
International Health Insurance $0.00 $0.00
International Health Fee $550.00 $0.00
ONE Card Fee $12.50 $12.50
Session Total $7407.80 $6857.80
Year Total   $14265.60

Doon - Fall 2016 Level 3 & 4 & 5 (Program Start: 2015-09-08)
Description Fall 2016 Winter 2017 Spring 2017
International Program Tuition $5850.00 $0.00 $5850.00
Student Priority Fee $49.45 $0.00 $49.45
Recreation/Athletics Fee $68.80 $0.00 $68.80
Graduation/Alumni Services Fee $27.80 $0.00 $27.80
Administration Fee $25.30 $0.00 $25.30
Technology Enhancement Fee $133.35 $0.00 $133.35
Program Services Fee $132.55 $0.00 $132.55
CSI Capital Development Fee $68.49 $0.00 $68.49
CSI Association Fee $110.00 $0.00 $110.00
CSI - CSA $4.56 $0.00 $4.56
ISR $375.00 $0.00 $375.00
International Health Insurance $0.00 $0.00 $0.00
International Health Fee $550.00 $0.00 $0.00
ONE Card Fee $12.50 $0.00 $12.50
Session Total $7407.80 $0.00 $6857.80
Year Total     $14265.60

Doon - Winter 2017 Level 1 & 2 (Program Start: 2017-01-09)
Description Winter 2017 Spring 2017
International Program Tuition $5850.00 $5850.00
Student Priority Fee $49.45 $49.45
Recreation/Athletics Fee $68.80 $68.80
Graduation/Alumni Services Fee $27.80 $27.80
Administration Fee $25.30 $25.30
Technology Enhancement Fee $133.35 $133.35
Program Services Fee $132.55 $132.55
CSI Capital Development Fee $68.49 $68.49
CSI Association Fee $110.00 $110.00
CSI - CSA $4.56 $4.56
ISR $375.00 $375.00
International Health Insurance $0.00 $0.00
International Health Fee $401.50 $0.00
ONE Card Fee $12.50 $12.50
Session Total $7259.30 $6857.80
Year Total   $14117.10

Financial Assistance

The Ontario Student Assistance Program (OSAP) is a needs-based program designed to help Ontario students cover the cost of post-secondary education. Funded by the federal and provincial governments, OSAP is intended to promote equality of opportunity for post-secondary studies through direct financial assistance for educational costs and living expenses. These interest-free loans are intended to supplement your financial resources and those of your family. The majority of students apply for loan assistance via the OSAP website. Students can also print the application booklet through the OSAP website.

For more information, please visit Financial Services/Awards.

Co-op Information

Graduate Opportunities

Graduates are prepared for entry-level employment opportunities in a variety of technical settings. Employment opportunities might include systems administration, service desk analyst, software trainer, computer hardware technician, scheduling and systems coordinator, network operations centre support analyst, technical customer service agent, and other similar roles.

On average, 86% of graduates from the last three years (2013 to 2015) found employment within six months of graduation.

For more details on related occupations, job market information and career opportunities, see the Government of Canada website: http://www.workingincanada.gc.ca

Pathways & Credit Transfer

Conestoga pathways enable students to build on their academic achievements in order to earn a degree or additional credential. Pathways are formed through agreements between Conestoga programs or partner institutions. View the transfer agreement opportunities for this program.

Often applicants have earned credits from another college or university that may allow a student to be granted advanced standing or exemption. Learn more about credit transfer opportunities at Conestoga.

Prior Learning Assessment and Recognition (PLAR)

Conestoga recognizes prior learning of skills, knowledge or competencies that have been acquired through employment, formal and informal education, non-formal learning or other life experiences. Prior learning must be measurable at the required academic level and meet Conestoga standards of achievement for current courses. Challenge exams and portfolio development are the primary methods of assessment. Other methods of assessment may be available depending upon the nature of the course objectives. Successful completion of the assessment results in an official course credit that will be recorded on the student's Conestoga transcript. PLAR cannot be used by registered Conestoga students for the clearance of academic deficiencies, to improve grades or to obtain admission into a program.

Learn more about PLAR.

Program Courses

Course Details for 2017 / 2018
Course Code Course Title and Description
Level 1
COMM1085 College Reading & Writing Skills

Description:
Hours: 42
Credits: 3
Pre-Requisites:
CoRequisites:

INFO1250 Computer Systems Fundamentals

Description: Participants of this course will gain a fundamental knowledge of computer hardware and related theory, gaining skills to identify how computers work and differentiate various hardware devices, and understand how hardware and software work together. This course will also cover how to properly install peripheral devices and develop skills in troubleshooting and preventative maintenance.
Hours: 45
Credits: 3
Pre-Requisites:
CoRequisites:

INFO1385 Network Infrastructure I

Description: In this course the student will be introduced to broad networking concepts including protocols, topologies, transmission media and security, using hands-on examples of networking issues. The student will develop the knowledge to have meaningful dialogue regarding network technologies, and will begin to develop fundamental skills in supporting and troubleshooting network technologies.
Hours: 60
Credits: 4
Pre-Requisites:
CoRequisites:

MATH1910 Mathematics for Information Technology I

Description: The purpose of the course is to provide students with a sound mathematical foundation for logical reasoning and problem solving. The course stresses computer and business applications using equations, logic, sets, vectors, and data structures. The course includes applications such as cost-volume-profit analysis. The course is designed for IT students to help them translate everyday real world scenarios into mathematical concepts they can solve with computer systems and applications.
Hours: 45
Credits: 3
Pre-Requisites:
CoRequisites:

PROG1783 IT Support Programming Fundamentals

Description: The student will use a Graphical User Interface based programming language to develop programs to solve business problems. The programming concepts of data types, record structures, arrays, event driven processes and sequential files will be introduced. Particular attention will be paid to problem solving techniques such as pseudo code and flowcharting to design the logic of the program. The student will be introduced to techniques of desk checking, testing and debugging.
Hours: 75
Credits: 5
Pre-Requisites:
CoRequisites:

Level 2
COMM1030 Interpersonal And Group Dynamics

Description: In this introductory level course, students learn to apply knowledge from interpersonal relations and group dynamics to working in a team. Emphasis will be placed on utilizing effective communication skills with individuals and groups. Group cohesiveness and group decision-making will be discussed.
Hours: 42
Credits: 3
Pre-Requisites:
CoRequisites:

COMP1225 Database Systems

Description: This course introduces the student to the concepts of database management. The student will learn how to design, develop, and support basic database systems. This course will introduce the following topics: data types, table relationships, data normalization, entity relationship diagrams, table navigation, data entry control, and fundamental database administration skills
Hours: 60
Credits: 4
Pre-Requisites: PROG1783
CoRequisites:

COMP1380 Advanced User Applications

Description: This course is designed to build on computer literacy skills. It will cover concepts in Word Processing such as merging documents, collaborating with others using revisions, creating web pages and templates, recording, editing and running macros, creating on-screen forms, working with master documents to create and manage long documents and integrating Microsoft Word..
This course will also cover advanced formula creation and an in-depth examination of Microsoft Excel's analysis tools. Students participate in hands-on training activities that include the creation of: advanced formulas, templates to automate and validate data entry and importing data into Excel. A variety of analysis tools will also be explored. Presentation skills will be developed in PowerPoint.
Hours: 45
Credits: 3
Pre-Requisites:
CoRequisites:

INFO1255 Computer Operations and Troubleshooting

Description: This course focuses on providing students with fundamental operations and troubleshooting skills using the Windows Operating System in a Desktop environment. Virtualization/Cloud technologies will be introduced as part of the hands on practice during this course. Key concepts in computer operating systems, troubleshooting, and deployment will be discussed. This course will also develop customer communication for the IT technician for successful IT work with clients and other stakeholders. Concepts of IT Support such as documentation and security are also introduced
Hours: 60
Credits: 4
Pre-Requisites:
CoRequisites:

PROG1247 IT Support Web Foundations

Description: Students in this course develop the skills need to build and support static webpages. These include a facility with coding HTML, XHTML, and CSS, as well as the insertion of content such as graphics and video into webpages.
Hours: 45
Credits: 3
Pre-Requisites:
CoRequisites:

Level 3
CDEV1020 Co-op and Career Preparation

Description: This mandatory course prepares students for job searching for their co-op work terms and for post-graduate careers. Students will reflect on their skills, attitudes, and expectations and evaluate and interpret available opportunities in the workplace. Self-marketing techniques using resumes, cover letters, cold-calls, and interviewing will be learned and students will learn the expectations, rules, and regulations that apply in the workplace with regards to social, organizational, ethical, and safety issues while developing an awareness of self-reflective practice.
Hours: 16
Credits: 1
Pre-Requisites:
CoRequisites:

INFO2250 Virtual Infrastructure

Description: Using virtualization/cloud technology applicable to industry, students will learn and practice fundamental skills in operating, configuring, and troubleshooting virtual environments in IT.
Hours: 60
Credits: 4
Pre-Requisites: INFO1255
CoRequisites:

INFO2260 Mobile and Messaging

Description: This course will cover key messaging technologies critical to current business operations, covering both client and fundamentals of server side operations. Technologies relating to mobile computing will be introduced, including support, troubleshooting, and security.
Hours: 60
Credits: 4
Pre-Requisites: INFO1255
CoRequisites:

INFO2270 Operating Systems and Systems Infrastructure

Description: In this course students will learn fundamentals of administering operating systems such as Windows Server and Linux. Students will create user accounts, and learn and practice correct use of access controls and permissions, and other core skills. Fundamentals of system services will be introduced including the use of industry standard scripting languages, and key concepts in computer server hardware and management.
Hours: 60
Credits: 4
Pre-Requisites:
CoRequisites:

MGMT2200 IT Service Foundations

Description: This course contains practical exercises to reinforce standards, methodologies, and tool concept and technologies associated with the industry standards regarding IT Services. This course will reinforce the concept that each customer's interaction is unique and offers an opportunity to enhance the relationship with that customer. Communications and customer service skills will be re-enforced.
Hours: 60
Credits: 4
Pre-Requisites:
CoRequisites:

Electives: General Education
Student must complete a minimum of 42 Hours
Level 4
COOP2360 Co-op Work Term (ITSS)

Description: This course will provide students with college-approved work experience in an information technology environment. This course will increase the student's understanding of employer expectations with regards to attitudinal, practical, and academic skills. These skill areas will be improved during the work term while the student responsibly performs the duties as laid out in the job description, in accordance with course and program outcomes. Student development will be evaluated during and at the conclusion of the work experience.
Hours: 420
Credits: 14
Pre-Requisites: CDEV1020
CoRequisites:

Level 5
COMP2280 IT Support Project

Description: Students will develop skills to effectively train individuals, small groups and an entire classroom. Students will engage in practical learning experiences interacting with others including customers, peers, supervisors, or employees regardless of whether the interaction takes place thru email, by phone or face-to-face. All students will have the opportunity to demonstrate instructional techniques by delivering a variety of training sessions. The students will compile initial documents and explore writing techniques for creating documentation software/hardware requirements. Topics explored will include: the role of the trainer, adult learning styles, effective training methods and tools and finally how to plan, design and execute a training workshop. All students will have the opportunity to demonstrate instructional techniques by delivering a variety of training sessions in the classroom. Small groups of students are to work as a team to plan, design, code, and document and install a custom application for a client.
Hours: 90
Credits: 6
Pre-Requisites: INFO2250, INFO2260
CoRequisites:

INFO2280 Network Infrastructure II

Description: This course builds on the skills introduced in Network Infrastructure I, adding further developments in areas of troubleshooting computer networks, WANs, and more advanced routing.
Hours: 60
Credits: 4
Pre-Requisites: INFO1385
CoRequisites:

INFO2290 Operating Systems and Systems Infrastructure II

Description: This course expands on the topics of OS & Systems Infrastructure I with further coverage into areas of directory and network services, further reinforcement of programming tools for systems administration, and introduction to monitoring, and systems management/automation. Further review of directory systems is also covered in this course.
Hours: 60
Credits: 4
Pre-Requisites: INFO2270
CoRequisites:

Electives: General Education
Student must complete a minimum of 42 Hours

Program Outcomes

Software Downloads

  • Students and instructors in a full-time science, technology, engineering or mathematics program are entitled to a number of additional Microsoft software packages through Conestoga's Microsoft Partner Agreement.
  • Your login information will determine what programs you have access to download.

Program Advisory Committees

The College appoints Program Advisory Committee members for diploma, degree, certificate and apprenticeship programs. Committees are composed of employers, practitioners and recent program graduates. College representatives (students, faculty, and administrators) are resource persons. Each committee advises the Board on the development of new programs, the monitoring of existing programs and community acceptance of programs.

For a list of the current members, please visit our Program Advisory Committees.

Apply Now

Domestic students should apply online at www.ontariocolleges.ca or by phone at 1-888-892-2228.

ONTARIOCOLLEGES.CA
60 Corporate Court
Guelph, Ontario
Canada N1G 5J3

Detailed steps on the application process may help you to apply.

International students should apply online using a Conestoga College International Application Form. Please note: not all programs are open to international students. Interested students should check the listing of open programs on our international students web page before applying.

For program information, call the Information Centre at 519-748-5220 ext 3656.

Disclaimer

The College reserves the right to alter information including requirements and fees and to cancel at any time a program, course, or program major or option; to change the location and/or term in which a program or course is offered; to change the program curriculum as necessary to meet current competencies in the job market or for budgetary reasons; or to withdraw an offer of admission both prior to and after its acceptance by an applicant or student because of insufficient applications or registrations, over-acceptance of offers of admission, budgetary constraints, or for other such reasons. In the event the College exercises such a right, the College’s sole liability will be the return of monies paid by the applicant or student to the College.

Students actively registered in cohort delivered programs who take longer than the designed program length of time to complete their studies are accountable for completing any new or additional courses that may result due to changes in the program of study. Unless otherwise stated, students registered in non-cohort delivered programs must complete the program of study within seven years of being admitted to the program.

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