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Medical Office Practices

Ontario College Certificate
College Code:
Program Code:
Accelerated Delivery:
Academic Year:
2017 / 2018

About the Program

In just eight months, graduates of the Medical Office Practices certificate are prepared to confidently assume front-line roles within the growing community-based health services field. This unique program provides coursework in health care terminology, medical, dental and alternative office management, medical billing, insurance and bookkeeping procedures, and introductory medical transcription. This strong foundation of medical office procedures, coupled with courses in effective communication strategies and the latest computer applications ensures that graduates are in-demand in a wide variety of health care settings.
Students who successfully complete this certificate may apply to the second year of the Health Office Administration diploma with advanced standing.

Medical Office Practices is also offered in an intensified FAST delivery at the Guelph campus. This delivery offers a 23 week, 4-day class schedule from Monday to Thursday with start times at 9:30 a.m. and end times at approximately 4:30 p.m. The FAST delivery for the Medical Office Practices program begins on January 4, 2018 and ends on June 22, 2018. For more information on the FAST delivery visit

Program Information

Length: One-year Ontario College Certificate program (also available part-time)
Delivery Sequence:
         Brantford - September/2017 - Fall | Winter
         Brantford - May/2018 - Spring/Summer | Fall
         Doon (Kitchener) - September/2017 - Fall | Winter
         Doon (Kitchener) - January/2018 - Winter | Spring/Summer
         Guelph - January/2018 - Winter | Spring/Summer
         Guelph - May/2018 - Spring/Summer | Fall
Location: Brantford, Doon (Kitchener) and Guelph
Start: September (Doon and Brantford), January (Doon and Guelph) and May (Brantford and Guelph)
First-Year Capacity: September- Brantford 10, Doon (Kitchener) 10, January 35

Admission Requirements

Admission Procedures

Program Requirements

Tuition & Fees

Tuition fee details for the 2017-2018 year are listed below. Books and supplies are additional.

Financial Assistance

The Ontario Student Assistance Program (OSAP) is a needs-based program designed to help Ontario students cover the cost of post-secondary education. Funded by the federal and provincial governments, OSAP is intended to promote equality of opportunity for post-secondary studies through direct financial assistance for educational costs and living expenses. These interest-free loans are intended to supplement your financial resources and those of your family. The majority of students apply for loan assistance via the OSAP website. Students can also print the application booklet through the OSAP website.

For more information, please visit Financial Services/Awards.

Graduate Opportunities

Graduates who wish to further their education in an administrative capacity will be well-suited to apply to the Health Office Administration program at Conestoga with advanced standing.

On average, 100% of the graduates from the last three years (2013 to 2015) found employment within six months of graduation.

For more details on related occupations, job market information and career opportunities, see the Government of Canada website:

Pathways & Credit Transfer

Conestoga pathways enable students to build on their academic achievements in order to earn a degree or additional credential. Pathways are formed through agreements between Conestoga programs or partner institutions.

Often applicants have earned credits from another college or university that may allow a student to be granted advanced standing or exemption. Learn more about credit transfer opportunities at Conestoga.

Prior Learning Assessment and Recognition (PLAR)

Conestoga recognizes prior learning of skills, knowledge or competencies that have been acquired through employment, formal and informal education, non-formal learning or other life experiences. Prior learning must be measurable at the required academic level and meet Conestoga standards of achievement for current courses. Challenge exams and portfolio development are the primary methods of assessment. Other methods of assessment may be available depending upon the nature of the course objectives. Successful completion of the assessment results in an official course credit that will be recorded on the student's Conestoga transcript. PLAR cannot be used by registered Conestoga students for the clearance of academic deficiencies, to improve grades or to obtain admission into a program.

Learn more about PLAR.

Program Courses

Course Details (1308)
Course Code Course Title and Description
Level 1
ADMN1030 Introduction to Health Care Delivery Systems

Description: This exploratory course will begin by providing the student with insight into the concepts of health and wellness in terms of personal health and health practices. The student will learn the history of how the health care system evolved and develop a broad overview of the current Canadian health care system at both the federal and provincial levels. Major areas of health care spending, health care reform, and legislation will be examined. The role of various health care providers will be discussed as their role function and scope of practice change in tandem with current demands. The consumer's role in health care will be studied with a critical look at the influence of consumerism on health care.
Hours: 42
Credits: 3

ADMN1045 Health Care Terminology

Description: Providing an understanding of medical terminology that is often used in health office administrative settings, this course teaches the medical terms in a variety of health care settings. This course is a credit in the Health Office Administration program(1047) and Medical Office Practices program (1308).
Hours: 56
Credits: 4

ADMN1055 Essentials of Anatomy and Physiology

Description: This course covers anatomy and physiology of the human body relevant to the Health Office Administrator's role. Common pathologies and common injuries will be examined to explain diagnostic processes, treatment options, and prognoses within applicable body systems.
Hours: 56
Credits: 4

ADMN1135 Medical Office Administration 1

Description: Students will be exposed to the skills and expectations necessary to work effectively as a member of the health care team in health offices and clinics, namely scheduling, triage, information management, laboratory tests, diagnostic tests, quality control, and safety issues common to health offices. They will be introduced to the principles of provincial, private and third party billing.
Hours: 42
Credits: 3

COMM1410 Fundamentals for Effective Written Communication

Description: This course is designed to help students acquire accuracy and clarity in written communication for business workplace settings. The course will also help students develop writing skills that reinforce the use of correct grammar and mechanics. Emphasis will be placed on applying correct grammar, punctuation, and spelling to a variety of business-related documents.
Hours: 42
Credits: 3

COMP1917 Word Processing for Business

Description: During this course, the student will learn to effectively use the Windows operating system and develop the skills necessary to operate effectively within the Conestoga College computing environment. Students will apply word processing techniques to create business-related documents and create a basic business presentation. An emphasis will be placed on the creation of documents commonly found in an office environment.
Hours: 21
Credits: 2

COMP1923 Spreadsheets for Business

Description: During this course, the student will learn to effectively use the Windows operating system and develop the skills necessary to operate effectively within the Conestoga College computing environment. Students will explore the power of spreadsheets to produce an assortment of formatted business worksheets. An emphasis will be placed on the creation of functions and formulas to produce data for analyses and to display the results graphically with charts.
Hours: 21
Credits: 2

Level 2
ACCT1060 Bookkeeping for Office Settings

Description: This course is designed to introduce the student to the fundamentals of bookkeeping. Topics include bookkeeping terminology, various journals including cash payments, cash receipts, sales and purchases, general adjustments, financial statements.
Hours: 42
Credits: 3

ADMN1070 Communication in Health Care

Description: The focus of the course is to develop communication skills that can be applied in a variety of health care situations and settings. Students will apply communication techniques to cultivate interpersonal communication with both clients and co-workers. Topics will include an analysis of how culture, disability, stress, aggression, substance abuse, depression and grief affect communication. Students will develop their ability to relate and communicate with children and adults in various stages of the lifecycle through the exploration of developmental behavioural and personality theories.
Hours: 42
Credits: 3

ADMN1100 Transcription 1

Description: Medical Terminology skills and transcription of medical documents using Stop/Start software and MS Word are emphasized in this introductory medical transcription course. Students will use advanced features of MS Word to produce a variety of medical documents. Through the use of voice recognition software and taped recordings, students will use their keyboarding, editing, English language, medical terminology, and proofreading skills to interpret and transcribe dictation for Otorhinolaryngology, Ophthalmology, Pulmonology, Cardiology, Gastroenterology, and Obstetrics and Gynecology specialties.
Hours: 42
Credits: 3
Pre-Requisites: ADMN1040 or ADMN1045, COMP1056 or COMP1917

ADMN1117 Keyboarding Proficiency I

Description: This course is to develop the student's ability to apply “touch typing” techniques and to build keyboarding speed and accuracy. Upon completion of the course, students must demonstrate the ability to touch type at a minimum speed of 45 net words per minute on two 5-minute timed writing tests with a maximum of 5 uncorrected errors.
Hours: 14
Credits: 1

ADMN2035 Dental Science and Insurance Practice

Description: This course will build upon learning that has taken place in Medical Office Administration I. The student will learn dental specific terminology, tooth identification systems, and further develop skills enabling him/her to read, understand and transcribe information and symbols on client records such as prescriptions, odontograms, and treatment records. The course will include an orientation to common dental diseases, dental procedures, and preventative dentistry and provide sufficient information for basic employer-directed preventative health teaching of dental clients. Insurance practices and procedures will be discussed from both the role of the health office administrator employed in a dental health office and the role of a health office administrator employed within the dental/medical insurance industry.
Hours: 42
Credits: 3
Pre-Requisites: ADMN1135

COMP1142 Medical Office Administration 2

Description: This course will build on the skills gained in Medical Office Administration I. Students will gain hands on practice performing administrative tasks common to medical and specialized health offices and clinics through the use of clinical information software. Students will work through health office simulations including patient registration and scheduling, insurance and billing scenarios, triage, and creation and maintenance of electronic health records. Students will apply keyboarding techniques learned in Medical Office Administration I to the creation of various documents common to medical offices. Students will also be introduced to basic clinical assessment skills that may be required in some health care environments.
Hours: 42
Credits: 3
Pre-Requisites: ADMN1135, COMP1893 or COMP1917

COMP1355 Presentation Software

Description: This course focuses on tools and techniques for creating professional business presentations. Students will demonstrate proficiency using presentation and desktop publishing software. Students will use presentation software to create effective slide presentations that incorporate text, graphics, sound and other multi-media effects. Students will use desktop publishing software to design and produce professional, quality documents that combine text, graphics, illustrations, and photographs.
Hours: 42
Credits: 3

Program Outcomes

Program Advisory Committees

The College appoints Program Advisory Committee members for diploma, degree, certificate and apprenticeship programs. Committees are composed of employers, practitioners and recent program graduates. College representatives (students, faculty, and administrators) are resource persons. Each committee advises the Board on the development of new programs, the monitoring of existing programs and community acceptance of programs.

For a list of the current members, please visit our Program Advisory Committees.

Program Handbook


Apply Now

Domestic students should apply online at or by phone at 1-888-892-2228.

60 Corporate Court
Guelph, Ontario
Canada N1G 5J3

Detailed steps on the application process may help you to apply.

International students should apply online using the Conestoga College International Application Portal. Please note: not all programs are open to international students. Interested students should check the listing of open programs on our international students web page before applying.
For program information, call the Information Centre at 519-748-5220 ext 3656.


The College reserves the right to alter information including requirements and fees and to cancel at any time a program, course, or program major or option; to change the location and/or term in which a program or course is offered; to change the program curriculum as necessary to meet current competencies in the job market or for budgetary reasons; or to withdraw an offer of admission both prior to and after its acceptance by an applicant or student because of insufficient applications or registrations, over-acceptance of offers of admission, budgetary constraints, or for other such reasons. In the event the College exercises such a right, the College’s sole liability will be the return of monies paid by the applicant or student to the College.

Students actively registered in cohort delivered programs who take longer than the designed program length of time to complete their studies are accountable for completing any new or additional courses that may result due to changes in the program of study. Unless otherwise stated, students registered in non-cohort delivered programs must complete the program of study within seven years of being admitted to the program.


Program Status (Domestic)
Start DateCampusStatus**
SEP, 2018 Brantford Open
SEP, 2018 Doon Wait List
OCT, 2018-AD * Brantford Suspended
OCT, 2018-AD * Guelph Open
JAN, 2019-AD * Brantford Suspended
JAN, 2019 Doon Open
JAN, 2019-AD * Guelph Open
MAY, 2019-AD * Brantford Suspended
MAY, 2019-AD * Guelph Open
* AD = Accelerated Delivery
** Status applicable to domestic students
Program status for international students

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