Network Administration and Technical Support
- Credential:
- Certificate
- Program Code:
- 0917
- School:
- Engineering & Information Technology
- Academic Year:
- 2016 / 2017
- Accelerated Delivery?
- Yes
About the Program
To meet the continued need for current computing and communication infrastructure support companies are constantly seeking skilled team members who possess up-to-date knowledge and practical skills in the ever changing field of information technology (IT). This accelerated program enables you to gain the critical knowledge and skills required to configure and troubleshoot end user computers, server operating systems, infrastructure services, and networks. Practical application of these skills and knowledge is vital to successfully work in the IT environment. Students hone their skills by completing activities typical for change management, problem tickets and work orders received within an IT support service setting. Knowledge and skills gained in this program will support professionals who are looking to challenge current industry certification exams. If you are looking to retrain to enter the IT field of employment, add practical experience to your current education, or further develop and enhance your IT skills for advancement in this field then this program is for you.Program Information
Length: 45-week Certificate programDelivery Sequence:
Doon (Kitchener) - October/2016 - Fall
Doon (Kitchener) - January/2017 - Winter
Doon (Kitchener) - May/2017 - Spring/Summer
Location: Doon (Kitchener)
Start: October, January and May
First-Year Capacity: 20
Admission Requirements
- Ontario Secondary School Diploma (OSSD), or equivalent, or 19 years of age or older with mature student status (See Mature Student definition for details.)
Note re: Admission Requirements
- Students must be able to receive instruction, respond and research in the English language.
Admission Procedures
- Meet with the program contact person for an interview.
- Bring proof of the admission requirements.
- Submit a completed Conestoga College Program Application Form.
Tuition & Fees
Tuition fee details for the 2016-2017 year are listed below. Books and supplies are additional.
Financial Assistance
Financial Assistance is not available for this program.Graduate Opportunities
Graduates will find entry-level employment opportunities in an information technology role. Employment opportunities might include first-line helpdesk, information technology support, network support, network administrator or information technology coordinator.For more details on related occupations, job market information and career opportunities, see the Government of Canada website: http://www.workingincanada.gc.ca
Pathways & Credit Transfer
Conestoga pathways enable students to build on their academic achievements in order to earn a degree or additional credential. Pathways are formed through agreements between Conestoga programs or partner institutions.Often applicants have earned credits from another college or university that may allow a student to be granted advanced standing or exemption. Learn more about credit transfer opportunities at Conestoga.
Prior Learning Assessment and Recognition (PLAR)
Conestoga recognizes prior learning of skills, knowledge or competencies that have been acquired through employment, formal and informal education, non-formal learning or other life experiences. Prior learning must be measurable at the required academic level and meet Conestoga standards of achievement for current courses. Challenge exams and portfolio development are the primary methods of assessment. Other methods of assessment may be available depending upon the nature of the course objectives. Successful completion of the assessment results in an official course credit that will be recorded on the student's Conestoga transcript. PLAR cannot be used by registered Conestoga students for the clearance of academic deficiencies, to improve grades or to obtain admission into a program.Learn more about PLAR.
Program Courses
| Course Code | Course Title and Description |
|---|---|
| Level 1 | |
| CDEV1080 | Job Search
Description: Job Search is designed to help prepare you to seek employment in a related field. Topics covered will include the ability to utilize effective job search tools and techniques, and to be able to interpret job descriptions and postings. An integral part of the course will be job searching, writing and editing of a cover letter and resume, and preparing for interviews. |
| COMM1135 | IT Customer Service and Communications
Description: This course introduces the fundamentals of Customer Services and Communications as they relate to the IT Field. It is designed to help guide and introduce the fundamental principles of what makes a good customer service experience. Much of this course will require class participation working individually or in groups, or both. Also introduced in this course are common industry tools appropriate to facilitate this communication. You will also be introduced to industry standard processes such as ITIL and project management. |
| INFO1887 | Hardware and Software Foundations
Description: For any IT professional, core skills and knowledge regarding computers, networking and IT processes is essential. You will be provided with the practical hands-on approach needed to deliver sound judgment and a high standard of professionalism when working with business technology. You will be capable of changing/upgrading the internal components of a desktop computer, choosing and costing new systems based on user requirements, installing, configuring and troubleshooting desktop operating systems, and identifying and configuring basic network components. This course helps prepare you to challenge the CompTIA A+ exam(s). |
| INFO1897 | Integrated Project #1
Description: In addition to working on specific tasks, IT professionals are often called upon to plan and complete larger projects. You will be required to work as a member of a team to complete a large project, demonstrating skills and knowledge gained from previous courses. During the project, the team will create and present a solution to a specific requirements document. Use of technical knowledge, project management, time management, analysis and communications skills will be emphasized. |
| INFO1902 | Windows Server Installation and Configuration
Description: Very few businesses operate without Windows Server being deployed in the organization. As a result, anyone working in IT today needs to be able to manage Windows Server. You will gain the skills and knowledge required to administer a Windows Server infrastructure. We will focus on the installation of Windows Server as well as configuring and troubleshooting core services including networking, storage, Active Directory Domain Services, file sharing, and printing. This course helps prepare you to challenge current Microsoft certification exam(s). |
| INFO1907 | Windows Server Administration
Description: Windows Server Administration will build on the skills learned in Windows Server Installation and Configuration. In this course you will learn to manage Active Directory users and groups, configure group policy, implement remote access components, deploy patches and security updates, and monitor server resource consumption. This course helps prepare you to challenge current Microsoft certification exam(s). |
| INFO1912 | SQL Server Configuration and Operations
Description: Microsoft SQL Server as one of the most popular database management systems used by business today. As a result, anyone working in IT needs to be able to manage a Microsoft SQL Server. Our focus will be on installing Microsoft SQL Server as well as configuring and troubleshooting core services including basic storage configurations. As part of managing the SQL server you will learn and use a variety of SQL commands. |
| INFO1917 | Windows Server Advanced Administration
Description: This course covers managing Windows Server in the workplace building on the skills and knowledge gained in the previous two Windows Server courses. Our focus will be on the implementation of more advanced services including Active Directory Rights Management Services, Advanced Directory Federation Services, high availability through clustering and load balancing, backup and disaster recover, and web application integration. This course helps prepare you to challenge current Microsoft certification exam(s). |
| INFO1922 | Integrated Project #2
Description: This project will require you to participate as an active member of a team that will respond to an IT related request for proposal (RFP). The team will be required to create a proposal and present their suggested solution to the class. Use of technical, project management, time management, logical analysis and communications knowledge and skills will be emphasized. |
| INFO1927 | Exchange Server Configuration and Operations
Description: Many businesses use Microsoft Exchange Server as their e-mail host. You will learn the skills and knowledge required to manage Exchange Server. Our primary focus will cover installing Exchange Server as well as configuring and troubleshooting core services including basic storage configurations and message flows. |
| INFO1932 | Linux Server Configuration and Operations
Description: Linux is becoming more pervasive in the data centre resulting in a higher demand for Linux skills and knowledge. Students will gain hands on skills and knowledge in essential workplace tasks including operating system installation, network configuration, physical storage configuration and basic security administration. In addition, more advanced topics will be covered including file system troubleshooting, logical volume configuration, access control configuration and package management. This course helps prepare you to challenge current third party Linux certification exam(s). |
| INFO1937 | Integrated Project #3
Description: This project will require you to participate as an active member of a team to complete a large project that will demonstrate skills and knowledge gained during previous courses. Responding to a requirements document, the team will plan, build and present a proof of concept integrating Microsoft Windows technologies with Linux. Use of technical, project management, time management, and analysis will be emphasized |
| INFO1942 | VMware vSphere Installation, Configuration Management
Description: Virtualization is at the heart of converged infrastructure (or cloud computing) – a major focus of IT today. VMware is the market leader in virtualization technology and the skills and knowledge to administer the vSphere platform are in high demand. You will gain hands on skills and knowledge in installing and configuring vSphere components, configuring and administering network and storage resources, deploying and managing virtual machines, monitoring and managing resource consumption, configuring basic security, and configuring and managing high availability. This course meets the VMware qualification requirements to write the VCP exam. |
| INFO1947 | Mobile Device Operations
Description: The role of mobile computing technology is expanding in the world of IT. We will cover the fundamental technology of radio transmission and the evolution of standards governing the industry. Both cellular and WiFi principles will be covered, along with the issues surrounding Bring-Your-Own-Device (BYOD). We will explore current solutions that have been implemented by business with the BYOD to work movement. |
| INFO1957 | Integrated Project #4
Description: You will demonstrate as a team member, the skills and knowledge gained throughout this program to complete a large scale project. Responding to a requirements document, your team will plan, build and present a system that will require research into technology that has not been previously implemented in class. The use of technical knowledge, project management, time management, and analysis skills will be utilized during this course |
| INFO1965 | Network Configuration Foundations
Description: A solid set of skills and knowledge to implement and troubleshoot basic networks is essential to anyone working in IT. We will cover many topics including: internetworking fundamentals, Ethernet LANs and switches, and IPv4 addressing and subnetting. Hands on experience configuring and troubleshooting Cisco switches and routers, static and dynamic routing, ACLs, NAT, STP and IPv6 will also be covered. In addition, various WAN technologies will be identified and configured. Cisco CCNA certification is a well-known credential sought after in the networking field. This course helps prepare you to challenge the CCENT and CCNA Routing and Switching certification exam. |
| INFO1975 | Desktop Support
Description: Most IT workers today need the ability to manage and administer a Windows based client operating system. The hands on skills and knowledge gained in this course will include installation and deployment, remote management configuration, configuration through policy and PowerShell, authentication and access control, data encryption, profile management and application deployment. This course helps prepare you to challenge current Microsoft certification exam(s). |
Program Outcomes
- Solve problems typical in an IT infrastructure services setting relating to installation, monitoring and configuration using recognized industry practices.
- Communicate technical information effectively using appropriate language, graphics and computer skills.
- Assess and troubleshoot basic network related issues using current industry processes and procedures.
- Administer physical and virtual network resources effectively using industry standard hardware, software, and tools.
- Identify methods that would be used to provide effective IT network support and services to address user needs.
- Collaborate effectively with other team members in the accomplishment of network support and service tasks specific to the professional environment.
- Develop a strategy for professional improvement, currency and sustainable success in the field.
Program Advisory Committees
The College appoints Program Advisory Committee members for diploma, degree, certificate and apprenticeship programs. Committees are composed of employers, practitioners and recent program graduates. College representatives (students, faculty, and administrators) are resource persons. Each committee advises the Board on the development of new programs, the monitoring of existing programs and community acceptance of programs.For a list of the current members, please visit our Program Advisory Committees.
Program Handbook
Apply Now
Applicants must first meet with the program contact for an interview before submitting an application. The program contact will review your documentation and provide assistance in completing a Conestoga College Program Application Form.Please Contact:
Carol Schlievert
cschlievert@conestogac.on.ca
519-748-5220 ext 2390
Disclaimer
The College reserves the right to alter information including requirements and fees and to cancel at any time a program, course, or program major or option; to change the location and/or term in which a program or course is offered; to change the program curriculum as necessary to meet current competencies in the job market or for budgetary reasons; or to withdraw an offer of admission both prior to and after its acceptance by an applicant or student because of insufficient applications or registrations, over-acceptance of offers of admission, budgetary constraints, or for other such reasons. In the event the College exercises such a right, the College’s sole liability will be the return of monies paid by the applicant or student to the College.
Students actively registered in cohort delivered programs who take longer than the designed program length of time to complete their studies are accountable for completing any new or additional courses that may result due to changes in the program of study. Unless otherwise stated, students registered in non-cohort delivered programs must complete the program of study within seven years of being admitted to the program.
