Process Quality Engineering
- Ontario College Graduate Certificate
- College Code:
- Engineering & Information Technology
- Program Code:
- Accelerated Delivery:
- Academic Year:
- 2017 / 2018
About the ProgramThis advanced-level graduate certificate program provides individuals with the knowledge and techniques to improve the delivery and quality of manufactured goods and services. The material that is taught in this program can be applied within any area of an organization and the focus is on the achievement of performance excellence in manufacturing and business processes through the use of modern quality improvement methods. The program develops the skills required to perform process quality roles in a broad range of organizations and sectors.
The program content maps favourably into the American Society of Quality's Bodies of Knowledge for Certified Quality Engineer, Certified Manager of Quality, Certified Quality Technician, Certified Six Sigma Green and Black Belt, and Certified Quality Auditor. This program is non-industry specific. Although the program includes skills training that recognizes the needs of the traditional manufacturing base it also provides the proficiencies demanded by many of the newer technology-focused industries.
Program InformationLength: One-year Ontario College Graduate Certificate program
Doon (Kitchener) - September/2017 - Fall | Winter
Doon (Kitchener) - January/2018 - Winter | Spring/Summer
Doon (Kitchener) - May/2018 - Spring/Summer | Fall
Location: Doon (Kitchener)
Start: September, January and May
First-Year Capacity: 72 September, 48 January, 48 May
- A two- or three-year diploma or a degree from a recognized college or university OR equivalent work experience in a related field
- Applicants not meeting the credential requirement must submit a resume including references outlining related work experience.
Note re: Admission Requirements
- Applicants possessing degrees/diplomas from institutions where the language of instruction was not English will be required to provide test scores as evidence of their English language proficiency. Test scores, if required, would be a minimum of TOEFL iBT 88; IELTS 6.5 with no bands less than 6.0 or IELTS 6.0 with no band less than 5.5 and an overall average grade of B or above (as assessed, by country, to Ontario standards) in the academic program(s) specified in Admissions Requirements; CAEL 70 with no sub-test band scores less than 60; PTE Academic 58; Conestoga English Language Test (CELT) Band 6; or equivalent scores in other recognized standard tests of English.
- We offer a language program for students whose English language skills are below the standard required for admission but all other admission criteria have been met. An applicant will be eligible for admission to the graduate certificate program after completion of level 4 of the General Arts and Science - English Language Studies (ELS) program with an overall grade average of 80% and no grade less than 75%. Placement in the ELS program is determined by scores on an in-house English language test or TOEFL or IELTS.
- Submit proof of admission requirements.
- Applicants not meeting the credential requirements must submit a resume outlining work experience and career goals. Please submit the resume directly to the Conestoga College Admissions Office.
- Final acceptance is based on a review of post-secondary background and relevant documentation.
- This program is designed for the mature learner. Students will be required to carry out independent research and learning throughout the program
- Students are expected to have a working knowledge of personal computers including word processing, spreadsheets, presentation software and the internet. Students will be required to perform computer work for course work and projects outside of class. Keyboarding skills are required.
Tuition & Fees
Tuition fee details for the 2017-2018 year are listed below. Books and supplies are additional.
Financial AssistanceThe Ontario Student Assistance Program (OSAP) is a needs-based program designed to help Ontario students cover the cost of post-secondary education. Funded by the federal and provincial governments, OSAP is intended to promote equality of opportunity for post-secondary studies through direct financial assistance for educational costs and living expenses. These interest-free loans are intended to supplement your financial resources and those of your family. The majority of students apply for loan assistance via the OSAP website. Students can also print the application booklet through the OSAP website.
For more information, please visit Financial Services/Awards.
Graduate OpportunitiesOn completion of the program, the graduate will understand the role of modern quality techniques in creating value in an organization and will be able to apply the proper techniques and procedures to solve problems and enhance the quality of goods and services, to eliminate waste and to reduce the incidence of defects. Many of the graduates from the PQE program have found opportunities in various manufacturing/service sectors such as: aerospace and defence, automotive, custom manufacturing, high volume processing (e.g., dairy industry), capital goods manufacturing, and finance.
For more details on related occupations, job market information and career opportunities, see the Government of Canada website: https://www.jobbank.gc.ca/home
Pathways & Credit TransferConestoga pathways enable students to build on their academic achievements in order to earn a degree or additional credential. Pathways are formed through agreements between Conestoga programs or partner institutions.
Often applicants have earned credits from another college or university that may allow a student to be granted advanced standing or exemption. Learn more about credit transfer opportunities at Conestoga.
Prior Learning Assessment and Recognition (PLAR)Conestoga recognizes prior learning of skills, knowledge or competencies that have been acquired through employment, formal and informal education, non-formal learning or other life experiences. Prior learning must be measurable at the required academic level and meet Conestoga standards of achievement for current courses. Challenge exams and portfolio development are the primary methods of assessment. Other methods of assessment may be available depending upon the nature of the course objectives. Successful completion of the assessment results in an official course credit that will be recorded on the student's Conestoga transcript. PLAR cannot be used by registered Conestoga students for the clearance of academic deficiencies, to improve grades or to obtain admission into a program.
Learn more about PLAR.
|Course Code||Course Title and Description|
|QUAL8000||Quality, Strategy and Value Creation
Description: Introduces the philosophy and guiding principles that represent the foundation of a continuously improving organization. Addresses the roles of leadership, strategic planning and deployment to exceed customer expectations. Additional topics include the role of teams and associated processes to maximize profitability.
|QUAL8010||Measurement System and Process Capability Analysis
Description: This course will examine the nature of measurement systems and the fundamental analyses used to evaluate them. Participants will learn about the various studies that can gauge the extent of variation within measurement results and what the sources of the variation are. This analysis will be extended to include the concepts of understanding process capability and how such capability can be investigated and analyzed using standard techniques.
|QUAL8020||Applied Statistical Techniques - Basic
Description: This course introduces statistical techniques to evaluate quality and analyse processes and products to, solve manufacturing and business problems, establish and evaluate specifications and tolerances and reduce product and service variability. The course will develop the skills of statistical analysis and decision making, testing of hypotheses, risks of incorrect decisions, estimation of population parameters, sample size determination, and analysis of variance. Students will gain an in-depth knowledge of Minitab Statistical Software
Description: The purpose of this course is to define, apply and analyze the results of customer relation measures such as quality function deployment, customer satisfaction surveys, etc. Supplier relations will be discussed and students will learn how to define, select and apply various techniques including supplier qualification, certification, evaluation, ratings, performance improvement etc.
Description: Quality Planning is a structured method of defining, analyzing and establishing the necessary activities to assure that a product or service will meet or exceed customer expectations. This course covers customer identification, needs of customer, establishing units of measure, product development, process development, quality function deployment, proof of process capability and transfer to operations.
|QUAL8050||Lean Six Sigma
Description: This course will demonstrate how two complementary continual improvement philosophies have been combined to provide a methodology that achieves rapid improvements in customer satisfaction, cost, quality and process speed. Through the application of a structured approach students will learn how to reduce waste, minimize defects and eliminate non-value-added activities in any manufacturing or transactional process.
|QUAL8160||Design Of Experiments
Description: This course is based on classical Design of Experiment. Discussions on distributions, hypothesis testing and normal probability plots will be included. Full and fractional factorials, including main effects, interactions, confidence intervals and prediction of future observations will be covered. Implementation will also be studied.
|QUAL8060||Root Cause Analysis and Structured Problem Solving
Description: This course will equip the student with tools and procedures to effectively analyze and resolve problems when the cause in unknown. Various problem solving methodologies will be explored and contrasted however, the focus will be on The Eight Disciplines or 8D problem solving process as developed by the Ford Motor Company.
|QUAL8070||Applied Statistical Techniques - Advanced
Description: This course builds on the Applied Statistical Techniques (1). Correlation and Regression are introduced and a detailed study of Statistical Process Control is undertaken.
Description: This course will introduce the student to the process of manufacturing and how manufacturing operations are planned and managed. Special emphasis will be placed upon the process of bringing new products to market. Topics will include: the concept of “Value-Adding”, production strategies and processes, concurrent engineering, design for manufacturability, “lean manufacturing”, plant and work-cell layout, process flowcharting and operation analysis, labour force planning, and health and safety management.
|QUAL8090||Project Quality Management
Description: The purpose of this course is to equip students with the tools and techniques to manage complex improvement projects. The course provides students with the practical knowledge needed to successfully execute a project. Students will understand how the ten areas of knowledge from the Project Management Body of Knowledge (PMBOK) are applied to each phase of the project life cycle. This will help students establish priorities and effectively manage projects. Students will also gain a working knowledge of Microsoft Project.
Description: This course provides an introduction to the use of reliability methods to assure that products meet or exceed life expectations. Topics include: basic reliability analysis, potential failure mode and effects analysis, the role of life testing and the development of accelerated life test models. The role of failure analysis and accelerated stress testing in enhancing product reliability will also be discussed.
|QUAL8110||Design of Experiments - Advanced
Description: This course builds on the knowledge gained in Design of Experiments (1) and introduces the student to mixed level designs and process optimization techniques
|QUAL8120||Quality and Environmental Systems Auditing
Description: This course provides training to evaluate the compliant status of a Quality Management System) and Environmental Management System to determine whether activities comply with planned arrangements and whether these activities have been implemented effectively. The students will learn how to apply the process approach to auditing in order to examine processes and procedures. ISO9001, ISO14001 and ISO 19011 form a major part of the course material.
|QUAL8130||Topics in Quality Engineering
Description: This course includes some of the more advanced analytical techniques including special purpose control charts, measurement systems analysis for destructive test processes and Design for Six Sigma (DFSS)
- Communicate technical information to management, engineering-manufacturing and sales marketing groups, through the use of relevant language, graphics and computer skills.
- Create value for an enterprise by identifying and supporting the role of quality as a strategic element
- Identify issues, opportunities, and performance metrics using current and relevant tools such as Value Stream mapping and process mapping
- Apply knowledge, skills, and practical procedures of process quality measurement and improvement to transactional and business processes, as well as manufacturing processes and materials
- Distinguish between reliability and quality and describe the role of reliability management in enhancing quality and customer satisfaction
- Discuss the role of failure analysis in enhancing reliability
- Apply various statistical tools in process improvement including Design of Experiments
- Analyze process and measurement system capability
- Apply the principles of project management and employ current and relevant software such as Minitab® statistical software and Microsoft Project®
- Use Advanced Product Quality Planning and discuss the role of quality planning in customer satisfaction
- Identify, select, and implement relevant techniques for the establishment and maintenance of optimal customer/supplier relationships
- Plan and conduct quality and environmental systems audits
- Undertake root cause analysis to determine the source of potential quality issues and formulate appropriate solutions
Program Advisory CommitteesThe College appoints Program Advisory Committee members for diploma, degree, certificate and apprenticeship programs. Committees are composed of employers, practitioners and recent program graduates. College representatives (students, faculty, and administrators) are resource persons. Each committee advises the Board on the development of new programs, the monitoring of existing programs and community acceptance of programs.
For a list of the current members, please visit our Program Advisory Committees.
Apply NowDomestic students should apply online at www.ontariocolleges.ca or by phone at 1-888-892-2228.
60 Corporate Court
Canada N1G 5J3
Detailed steps on the application process may help you to apply.
International students should apply online using the Conestoga College International Application Portal. Please note: not all programs are open to international students. Interested students should check the listing of open programs on our international students web page before applying.
The College reserves the right to alter information including requirements and fees and to cancel at any time a program, course, or program major or option; to change the location and/or term in which a program or course is offered; to change the program curriculum as necessary to meet current competencies in the job market or for budgetary reasons; or to withdraw an offer of admission both prior to and after its acceptance by an applicant or student because of insufficient applications or registrations, over-acceptance of offers of admission, budgetary constraints, or for other such reasons. In the event the College exercises such a right, the College’s sole liability will be the return of monies paid by the applicant or student to the College.
Students actively registered in cohort delivered programs who take longer than the designed program length of time to complete their studies are accountable for completing any new or additional courses that may result due to changes in the program of study. Unless otherwise stated, students registered in non-cohort delivered programs must complete the program of study within seven years of being admitted to the program.