Cook I (Apprenticeship)
2017/18 Program Handbook
Program Code: 0794
School of Business and Hospitality
Conestoga College Institute of Technology and Advanced Learning
This is a companion document to the current Conestoga College Student Guide
The purpose of this handbook is to provide students with program-specific information. The material in this handbook is accurate at the date of posting and is applicable for the current academic year. Students will be informed of handbook changes that occur, through college email. Program handbooks are updated yearly and students must check for the current edition.
This handbook must be read in conjunction with general information about Conestoga College found on the website and in the Student Guide. The information in the Student Guide and on the college website applies to all students, regardless of program.
It is the responsibility of each student to review and comply with the content in this document. The School of Business & Hospitality is here to educate students on how to manage their college experience, navigate the college systems, make informed decisions and assume responsibility for their academic success.
If there are any questions or concerns regarding the content in this handbook, please contact the Academic Advisor for the School of Business & Hospitality, Gillian Oldfield, Doon campus - room 1B47, 519-748-5220, ext. 3634, or at firstname.lastname@example.org.
We wish you all the best in your studies!
Executive Dean Welcome
The School of Business and Hospitality is one of Ontario's premier business schools. We offer many options, opportunities and pathways to complete, specialize or expand your education, full-time or part-time. Students have a choice of programs to fit most areas of business or hospitality today, comprised of apprenticeships, one-year certificates, two-year and three-year advanced diplomas, as well as graduate certificates and several degree opportunities with specializations available. The School offers bachelor's degree programs in International Business Management and Accounting, Audit and Information Technology.
Our graduates have the ability to apply what they have learned in the classroom and labs to the real world immediately. We know this is of paramount importance in the rapidly changing world of business of today. The School of Business and Hospitality teaches more than just business skills, culinary competencies and management theories. Here at Conestoga, you will learn the critical thinking skills required to solve problems at a fast pace and the ability to shape your career in a positive way. Each faculty member has significant industry experience that will help you acquire the valuable hands-on experience you need. Whether your passion is marketing, culinary skills, accounting, supply chain or hospitality, businesses value employees who can be productive on the first day they arrive in their new role. At Conestoga you will learn to be that person.
We encourage you to contact us for more information about how the School of Business and Hospitality can provide you with the skills and abilities that will give you the competitive advantage required to make you a success.
I look forward to seeing you on campus soon.
Gary Hallam, Executive Dean
School of Business & Hospitality
Conestoga College Institute of Technology & Advanced Learning
For a list of all full-time staff, faculty, Coordinators, and Chairs, please check the School of Business & Hospitality website contact list. In addition to the full-time faculty, other faculty will teach students in their program. Contact information for these faculty members will typically be provided on the first day of the course.
519-885-0300, ext. 5293
Waterloo Campus, Room 1A21
519-885-0300, ext. 5265
Waterloo Campus, Room 1A19
519-885-0300, ext. 5249
Waterloo Campus, Room 1C04
Executive Dean's Assistant
519-748-5220, ext. 3402
Doon Campus, Room 1B53-3
Coordinator, Event Management
519-885-0300, ext. 5583
Waterloo Campus, Room 1A19
Coordinator, Food Service Worker
519-885-0300, ext. 5585
Waterloo Campus, Room 1A19
Chair, Culinary and Hospitality Programs
Coordinator, Global Hospitality
519-885-0300, ext. 5231
Waterloo Campus, Room 1C04
519-748-5220, ext. 3245
Doon Campus, Room 1B50-1
This 40-week day-release program is designed to provide the apprentice with the fundamental knowledge and techniques of quality food preparation, food safety, an understanding of the complexity of kitchen operations and an appreciation of fine food. Interested candidates should contact the local apprenticeship office directly. Please check the website for a complete Cook I (Apprenticeship) program overview.
Current Program Design
Full-time students are registered in a specific program design based on the year that a student begins in a program. Program designs contain all the required courses necessary to graduate from the program. Designs are evolving documents and may change from one academic year to the next. These changes are to reflect the industry standards and requirements for a graduate of this program. If a student does not graduate at the end of the designated semester for the original program design, the student is responsible for meeting any new program design changes in order to graduate.
Students can find their program design on the Student Portal by following the steps below:
- Log in to Student Portal
- Click on 'My Courses' tab
- Select 'View Progress Report' button
Courses are listed by level/semester. Students can also view courses for the most current program design for the 2016-2017 academic year on the Conestoga College website. To find these courses, students need to scroll down the page to the 'Program Courses'.
Program Learning Outcomes
The following program learning outcomes identify what students will know and learn by the end of their program:
- Prepare and present a variety of foods in different food service environments.
- Apply basic food and bake theories to selected aspects of food preparation.
- Contribute to the maintenance of a healthy, safe, and well-cared for kitchen environment.
- Apply safe food storage and service practices of food and beverages to protect against harmful bacteria or other contaminants.
- Use kitchen management techniques in accordance with management direction.
- Use resources responsibly.
- Apply fundamental nutritional practices in the preparation of foods.
- Cooperate with co-workers, management and customers.
- List the factors that help control operational costs within the food services sector.
- Practice self-management and interpersonal skills to contribute to team and company success.
- Develop a professional development plan to enhance culinary skills.
A significant amount of group work is required in this program. Individual students are expected to be full participants in labs, and contributors to, each group based project/assignment or lab within the program coursework.
Individual students who fail to meet this expectation, without documented extenuating circumstances may receive a failing grade in the project/assignment or lab. Guidelines will be provided outlining the requirements of group work by individual faculty members. Expectations will vary among faculty and Technologists and students are expected to ask questions if they are not clear.
Attendance is mandatory in all classes and all culinary lab classes. A minimum attendance record of 80% is required to be successful in all labs.
Activities may take place during class time that the student will not be permitted to complete due to absence from class.
Students must use the absence reporting system on the student portal if they are to miss a lab class or assessment due to sickness, bereavement or court appearance. The reporting must be done before the start of the lab or class in which the assessment occurs. Failure to do the absence reporting will result in a zero grade for the lab or assessment.
Graduates find employment in various hotel and food & beverage settings - restaurants, catering companies, franchises, hotels, resorts, and clubs or private establishments - as service or kitchen supervisors, general staff supervisors or manager trainees. Graduates may go from line cooks to sous chef and all other positions in a professional kitchen. With experience, self-employment becomes an option.
Culinary students can become a member of The Canadian Culinary Federation.
PAC – Program Advisory Committee
Each program at Conestoga has a Program Advisory Committee (PAC), which is made up of industry and academic representatives, as well as current students. The committee meets several times a year to discuss the direction that industry is heading in and any improvements that can be made to keep the program current. This helps to ensure that what students are learning is relevant to their industry.
At the beginning of each year, the Coordinator(s) of the program will ask for student volunteers. The Coordinator(s) will select which student(s) will represent the program. The student representative(s) are expected to attend the meetings. Student(s) must prepare and submit a report based on guidelines provided by the Chair/Coordinator(s), which will be presented at the meeting. Student(s) are expected to be professional, dress in business attire and engage in discussions.
Required Equipment, Uniforms, Supplies and Textbook(s)
- Students are expected to arrive on time for class in a complete, clean and ironed uniform to all lab classes. Failure to do so will result in being asked to leave the class and an absence will be recorded. The following criteria must be adhered to:
- Appearance: Students must be well groomed, neat and clean. All students must have hair tied-up (off their shoulders).
- Piercings: no jewelry is permitted in the practical labs.
Culinary Techniques 1 & 2, baking techniques 1 & 2, Kitchen production 1 & 2 – Kitchen uniform requirements*.
- Clean Conestoga College logoed chef jacket (purchased through the bookstore).
- Clean blue apron (purchased through the bookstore).
- Clean chef pants (hound's-tooth design - purchased through the bookstore).
- Blue neck-tie (neckerchief - purchased through the bookstore).
- Toque - chef's hat (purchased through the bookstore.
- Black non-slip, closed heel and steel toe safety shoes.
- Two side towels.
*Should students appear in class out of uniform, lab mark deductions will occur and/or students may be asked to leave the lab with a lab mark of zero.
Any required materials for a course are listed on the course outline. Failure to obtain required materials may result in unsuccessful grades in the course. It is strongly recommended that students purchase their supplies, textbooks, etc., which are above and beyond the cost of their tuition, to increase their success within their program.
Machine Operation & Safety
The kitchen is an area with many potential safety hazards. Chef technologists will demonstrate safe operating procedures such as kitchen equipment 'lockout - tag-out' safety training. Students will sign off completed documents in the first week of classes for the ware washer, meat slicer and mixer, steamers and other kitchen equipment.
Students are required to wear any P.P.E listed in the M.S.D.S sheets when using chemicals in the labs.
Awards, Scholarships and Bursaries
Conestoga has more than 400 awards, bursaries, scholarships and academic grants available to Conestoga students. These funds are made available to students through the partnerships that Conestoga has established with local businesses and industry leaders. To be considered for an award, students must complete the General Application that is available through the Student Portal under the 'Financial' tab under 'My Award Applications'. Notifications and instructions to complete the application are sent to all full-time students email accounts in the fall semester (deadline: first week of October) and winter semester (deadline: first week in February). For further details about the awards, scholarships and/or bursaries that are available, please check with Student Financial Services.
In addition, the School of Business & Hospitality hosts an annual award ceremony in April of each year. This event recognizes the award winners from various Business & Hospitality programs. The awards ceremony gives students an opportunity to network with various donors and to celebrate their accomplishments. Further details regarding this annual event will be provided to students through their college email.
The School of Business & Hospitality has a large number of pathways between programs. Program Coordinators and/or the Academic Advisor are able to discuss pathway options that may be available to students. In addition, students are able to access Career Services and meet with a Career Advisor to help them with their career goals and pathway decisions.
Conestoga College has articulation agreements with many domestic and international institutions. These agreements allow students to transfer into a specific program with advanced standing. Students must meet the academic requirements stated in the agreement.
Attendance Rules for Apprenticeship Students
Attendance for apprenticeship programs is mandatory for all courses and will be monitored. More than three days absence during the length of this program may result in discontinuance. Absences may be measured in days or equivalent hours. A one day absence will result in a verbal warning by the instructor. Two days absence during the length of the program will result in a Student Tracking- Record of Information Form being issued by the Program Coordinator and a meeting with the Chair will be scheduled. Following three days of being absent during the length of the program a Student Tracking - Administrative Action Required Form (Red Flag) is issued and notice is sent to MAESD. A student may be discontinued from the program after missing four days, which is in adherence to MAESD guidelines. Students are expected to contact their instructor through email (eConestoga) prior to class to let them know of their absence, as well as report their absence on the student portal.
Please note that the student attendance record and performance record can be forwarded to the student's employer through MAESD.
It is the student's responsibility to advise his/her employer of the attendance regulations and to ensure that they are not scheduled to work on days they are at school. Students are expected to attend all of the in school hours per day.
Courses that are delivered in a classroom setting or lab, as opposed to online, will discuss material and concepts that students will be responsible for, regardless of the student's attendance.
Reporting of Absences
The Student Portal contains a mechanism for recording student absence(s) from class. This method of recording absence(s) must be used if the student is not present for an assessed item or does not meet the submission deadline. Assessed items that contribute to final grades are defined as the following:
- Practical skill evaluations
- Other, as defined by faculty
Students are encouraged to also record their absence when there is no evaluation. The Student Portal will provide a list of all absences from scheduled classes.
Student Absence for Assessed Material
Students are provided an instructional plan at the beginning of each semester for each course. This will include all important assessment and submission due dates in the course. Students are expected to attend all assessments set by faculty for their courses. A student who is absent from an assessment must:
- Contact faculty before the assessment begins or assignment is due, via college email. Students must include in the email their name, student number and reason for absence.
- Report their absence on their Student Portal prior to when the assessment is due.
- Provide valid documentation (i.e. Doctor’s note, death certificate, court/legal documentation, etc.) immediately following their return to the college, before alternative arrangements can be made. Please note that valid documentation must be applicable to the assessment date.
If the student has met the above criteria, it is their responsibility to then discuss with faculty the arrangements for a make-up test or alternate assignment immediately upon return to the college. Failure to report an absence and provide valid documentation when an assessed item is scheduled/due will result in a mark of zero for that assessment.
How to Report Absences on the Student Portal
- Log into the Student Portal and click on the 'Absence tab'.
- Indicate whether or not there is an assessment scheduled on that day by clicking 'Yes or No', as well as the reason for the absence (illness or other).
- Click 'Continue' to report the absence.
- Click 'I agree' to confirm the absence.
- Students will receive a confirmation email that they have recorded the absence for that day.
The Absence Recording System shows the student as being absent for the day, starting from the time that the absence is recorded. For example, if an absence is recorded for a specific day at 11:00 a.m. the system will show the student as being absent for all classes starting after 11:00 a.m. that day. The earliest that an absence may be recorded for a particular day, is after 8:00 p.m. the day prior to the assessment.
Absence for Other Reasons
Request for leaves of absence to attend to family illness, death or family problems are usually granted. These requests will be submitted to faculty who will consult with the Program Coordinator/Chair if necessary.
Any student who receives a summons for jury duty must bring the document to their respective faculty as soon as possible. The faculty will consult with the Chair to determine what arrangements can be made to have the student excused from submission of assignments, if such duty interferes with the progress in the program. Students may also be required to engage in activities in the evening or weekends using eConestoga.
Student absence(s) must be supported by formal, original documentation.
Class Cancellations due to Faculty Absence
All class cancellations due to faculty absences will be posted in the Student Portal on the left hand side of the main page. These notices in the Student Portal will be the only notifications of class cancellations due to faculty absences.
Faculty, who are absent, may or may not be informing students of class cancellations through college email and/or eConestoga in addition to the Student Portal. Students should check their college email and eConestoga for possible assigned work.
Students have the option of receiving emails to their cell phones, notifying them of class cancellations due to faculty absences. To receive personal notifications students must subscribe to this service.
- Log into the Student Portal
- Select 'Notifications' under the 'Profile tab'
- Select the preferred notification method desired (email/SMS)
- Click 'Update'
To change the email address or phone number where notifications will be sent, select 'My Addresses' under the 'Profile Tab', and change the default email address.
Successful students will:
- Attend classes on time.
- Wear appropriate business attire when required.
- Log into the Student Portal to report an absence before class begins.
- Obtain from classmates and/or eConestoga any assignments or notes that were missed.
- Be prepared for class, ready to ask/answer questions and participate in classroom discussions.
- Submit assignments on time that are business professional.
- Engage in academic integrity on all assigned work and tests/examinations.
- Behave in a polite, ethical, professional and respectful manner toward all faculty, students, employers and colleagues both on and off the campus.
- Communicate effectively in English: reading, writing, listening and speaking.
- Ensure all emails sent to other students, faculty, or staff are written in professional business language. Abusive/inappropriate language will not be tolerated.
- Be a positive ambassador for the program and the college.
Course outlines state the learning outcomes that will be covered during the course. Details about the evaluation method, the weighting of assessments, and any other specific criteria required to successfully complete the course are also listed on the course outline. Students are responsible for reviewing the outline and the requirements to pass each individual course. Evaluation requirements vary from course to course. The passing grade and specific course stipulations are listed under the evaluation section of the course outline.
Course outlines are in the Student Portal under the 'My Courses' tab and posted on eConestoga. Students are required to review the course outline to acquire the correct resources/textbooks (i.e. edition, volume, etc.).
Instructional plans will be provided to students on eConestoga. All assessment dates and deadlines will be posted on the instructional plan, including assignments, tests/quizzes, midterms, presentations, etc. This information acts as a guide to the course and will include a course schedule, which may be subject to change by faculty. Students are expected to review these documents on a regular basis and note all key dates and deliverables.
Practices within the Classroom
- Provide to students at the start of each course an instructional plan, which indicates the due dates for all assessed items (assignments, tests, exams, case studies, presentations etc.) and the respective weighting of each item toward the student's final grade.
- Return assessed items promptly and review with students – generally, students are not able to retain their tests/examinations/assignments and should review thoroughly at this time. It is the responsibility of the student to ask any questions regarding the assignment with the faculty member outside class time if required.
- Respond to student requests for consultations to discuss performance or questions in respect to their coursework and assessed items.
- Respond to student emails/voicemails within a 48-hour period during business hours.
- Ensure course outcomes are covered in the assessment method.
- Attend and participate in lectures, labs, presentations, group work, field trips or other activities related to the course/program.
- Adhere to all deadlines for assessed items. Write final exams as per the schedule posted by the Program Coordinator. Please consult with the Program Coordinator regarding final exam dates and times.
- Submit coursework in the requested format, described by the faculty member in the rubrics or guidelines, by the specified deadline.
- Fully disclose and completely reference all sources used in submitted course assessments and not engage in plagiarism.
- Advise faculty of circumstances that would prevent the completion of assessments, prior to the deadline, and provide required documentation.
- Use Conestoga email to communicate with faculty, not personal email or eConestoga, unless directed otherwise by faculty.
- Check Conestoga email on a regular basis.
Practices within the Lab
Chef Faculty and Technologists Responsibilities:
- Chef faculty and technologists will demonstrate lab safety and equipment use, cleaning, storing and cooking protocols during the first week of classes.
- Follow technologists' directions set out in all kitchen and restaurant classes. Students must follow all safety protocols set out by the program faculty and technologists.
- Students cannot interfere with the learning of other students. Students who participate in excessive talking, use of electronic devices during class or any other behaviour, distractions or interruptions that interfere with the learning of others will not be tolerated. Technologists reserve the right to ask students to leave the classroom if they interfere with or disrupt the learning process.
Electronic devices may be used for learning or instructional purposes. Professors or technologists may request devices be put away when a safety issue or distraction occurs. Devices used for accommodations are always welcome. Unauthorized devices in a testing situation will result in an academic offence and a mark of zero.
Students are not permitted to record lectures or take pictures without the consent of faculty and/or students. Content from the course is not to be posted on any external websites unless posted by faculty.
Students who are registered with Accessibility Services and have accommodations approved for recording lectures are permitted to do so with the faculty's knowledge.
Electronic Translator Use
The use of an electronic translator is prohibited. Courses are taught in English and students must be able to communicate in English.
Some courses have a research component, which may be college-based and/or in a host organization. Research must adhere to the highest level of ethical standards and is a reflection on Conestoga College. Faculty will provide more information relevant to the research requirements in the course. For further details regarding required referencing, please visit the Library Resource Centre.
Each faculty member will inform students of their guidelines for submitting assignments. For example, a case study format may not be the same for all faculty. Each faculty member will inform students of their late submission policies. It is the responsibility of the student to be aware of the course requirements for each of their courses. If an extension of time is required, the student must make the request to the appropriate faculty member well in advance of the due date - 24 hours minimum. Approval of the request is at the discretion of the faculty member.
Students can access interim grades throughout the semester on eConestoga. Final grades are submitted by faculty, approved by the Chair and posted on the Student Portal within 3-5 business days after the final examination.
The following grading system will be employed by faculty in reporting student achievement to the registrar's office. Specific programs/courses may require different minimum standards of achievement.
The following applies to School of Business & Hospitality course grading:
- The minimum passing grade for apprenticeship program courses is 70%, unless otherwise indicated on the course outline.
- If a course has additional certification requirements outside of the college then the student must adhere to the passing grade for that certification.
- If a course is repeated, the most recent grade will be used to compute the program GPA. However, both grades will show on the student's academic transcript.
- If the first course taken is a failure and the same course is repeated and it is also a failure, only the most recent failure will be used in the calculation of their GPA.
- Students who are permitted to write a supplemental will receive a maximum grade of 70%, if the supplemental is passed. If the supplemental is not passed, the failing grade will be retained.
Plagiarism will not be tolerated. Please review Conestoga’s Academic Integrity Policy and Procedure on plagiarism. Academic Integrity is expected and required of all Conestoga students. Students are responsible for personally maintaining control of their own work at all times, so that breaches of this policy are less likely to occur. Failure to maintain academic honesty will not be tolerated, and students found guilty in any way will be disciplined in accordance with the policy. The penalty levied for an academic offence is listed under the academic integrity procedure link above. Examples of plagiarism may include but are not limited to:
- The work submitted or presented was done, in whole or in part, by an individual other than the one submitting or presenting the work.
- Parts of the work are taken from another source without reference to the original author (i.e. copying a paragraph, a page, a sentence, and/or someone's ideas).
- The whole work (i.e. case study, essay, business plan, etc.) is copied from another source or person.
- A student submits or presents work in one course, which has also been submitted in another course, (even though it is the students original work) without the knowledge of/or prior agreement of the faculty involved.
While it is recognized that scholarly work often involves reference to the ideas, data and conclusions of other scholars, intellectual honesty requires that such references be explicitly and clearly noted.
Cheating gives an unfair advantage to the student over classmates and misrepresents that student's ability. There is a societal expectation that a standard has been met upon graduation and that the graduate is capable of meeting the expectations of the employing organization.
Cheating harms the student's reputation and learning. Grades obtained in the completion of the student's program must reflect their achievement and demonstrate ethical behaviour. Any student who helps another student to cheat is just as guilty of cheating as the student they assisted. Unacceptable behaviours in these circumstances include, but are not limited to:
- Using materials or electronic devices not authorized by the person giving the test.
- Collaborating with another student during a test without permission.
- Falsifications of an exam record or report.
- Knowingly using, buying, selling, stealing or soliciting contents of an exam or any assignment.
- Taking a test for another student or permitting another student to take a test for one's self.
- Attempting to bribe a faculty member to obtain a passing grade, or better grade on an exam or course.
The penalties for all forms of plagiarism will be enforced as per the Conestoga College Academic Integrity Policy. Faculty may require assessments to be submitted to drop boxes which scan for plagiarism.
College Email Communication Requirements
College email must be used to contact faculty, Chair, academic support, etc. The information within the email must be kept professional. Students are required and expected to check their college email regularly. All students are assigned a college email during their active time at Conestoga College.
Please note that eConestoga email is course specific only, and may not be available for all courses. Therefore, college email must be used to contact faculty or other students.
If there are any issues accessing college email, please contact the IT department at: email@example.com or by telephone at 519-748-5220, ext. 3444. For further assistance, access the help desk located outside of door 3, or the IT department in room 1E12 (Doon) or 2B21 (Waterloo).
Academic Concerns During a Course
If a student has a concern regarding an assignment, lab, midterm, final exam, etc., the student must first meet with the faculty to discuss the situation. In cases where a satisfactory outcome is not achieved by the student, the student can contact the Academic Advisor. Part-time students should contact the Program Assistant. If further action is recommended by the Academic Advisor (or Program Assistant), a meeting will be arranged with the Chair.
Student Representation – Conestoga Students Inc. (CSI)
Conestoga Students Inc. (CSI) and Conestoga agree that a student has the right to invite a member of CSI to a student and/or faculty meeting provided that 24 hours advance notice is given to faculty. This advance notice will ensure that all parties will have an opportunity to adequately prepare for the meeting.
Final examinations are held in the last week (Monday-Friday) of the fall and winter semesters. However, spring semester exams will be held in the final week of class, during scheduled class time.
The final exam schedule for fall and winter semesters will be posted by Program Coordinators in the last month of the semester. In addition, the exam schedule will also be posted on the Hospitality eConestoga group. Students are responsible to check the exam schedule for dates, times, and room locations of their exams. Students must be available during the entire examination schedule. Failure to attend an exam, without prior notification and valid documents, will result in a mark of zero, (0%).
The following rules apply to all testing situations:
- Students are required to bring their Student ID cards to all exams and are required to display it during the exam.
- For exams, faculty must send all full-time students without Student ID cards to the School of Business & Hospitality Administration Office, room 1C04, to obtain an identity verification form. Part-time students are not issued a student ID and can use government ID.
- Backpacks, purses, wallets, pencil cases, etc., will be placed in a location designated by the faculty. Only permitted items are allowed on the desk.
- Students must wait until the proctor directs them to commence, before turning over and starting their exams.
- Students are not permitted to talk after the exam has started, except to the proctor.
- Students are not permitted to leave in the first 30 minutes of an exam.
- Students will not be permitted to enter the exam room after 30 minutes or after any student has exited the exam room.
- The proctor has the authority to assign seats.
- No unauthorized software/internet usage is permitted in computer exams.
- All personal electronic devices must be turned off and placed away from the student.
- Students will be responsible for errors when completing a Par Score Sheet.
- Mathematical calculators are permitted as designated by faculty.
- The use of an electronic translator is prohibited. Courses are taught in English and students must be able to communicate in English.
- If a student needs to leave the room during the exam for a washroom break, they may be accompanied. The proctor will ensure that the elapsed time is reasonable. No other student will be permitted to leave the class until the previous student returns.
- Students are required to sign out when leaving the examination room and sign in when returning. Washrooms may be monitored during exams.
Accommodations are made for students with disabilities, as determined by Accessibility Services. Faculty reserve the right to request special accommodations for students, if required.
Students Without College Identification for Final Examinations
- Students must obtain an identification verification form from the School of Business & Hospitality administration office in room 1B47 (Doon) or 1C04 (Waterloo).
- A separate ID form is needed for every single exam written.
- The first ID form is free of charge. There is a $5 fee for any subsequent forms required.
- Students will be required to produce photo ID to verify their identity when obtaining the form.
- Students must deliver the ID form to the proctor who will permit the student to begin the exam.
Please note that any time missed while obtaining the ID form will not be added to the exam.
Part-time students are not issued a student ID card and can present a valid government photo ID, such as a driver's license, for their exams. They do not need an identification verification form. However, should a part-time student wish to obtain the ID form, they can do so at no charge.
All tests and examinations must be written on the dates and at the times scheduled. Students who miss tests or examinations will automatically be given a grade of zero, unless they have provided prior notification and valid documentation for their absence. Faculty will identify students who have provided appropriate documentation and communicate alternative exam information to the student.
Students who schedule trips or have other personal conflicts with scheduled tests or examinations will not be provided with the opportunity to write at another time. Scheduling of employment, childcare or vacations are not valid reasons to permit a student to write at an alternate time.
Examination Conflicts/Alternative Exam Dates
An examination conflict is when two exams are scheduled at the same time on the same day or with less than one hour in between two different exams.
The School of Business & Hospitality alternative exam date rules are as follows:
- It is the student's responsibility to review the exam schedule and identify any conflicts prior to the start of exam week. Please be sure to note dates, time, room number and correct section numbers.
- It is the student's responsibility to contact both of their faculty by email to arrange an alternate time for one of the two exams.
- The alternative exam time must be arranged prior to the start of the exam week.
- A decision as to whose exam will be administered on the alternative exam day is the student's choice.
- It is the student's choice as to which exam will be written on the alternate exam date – The Alternate exam date is usually the Monday immediately following Exam Week.
Bad Weather Conditions and Testing
If the College is closed due to extreme weather, all assessments to be administered during a regularly scheduled class will be postponed until the next class.
If the College has to be closed in an examination week, the examinations scheduled for that day will be added to the end of the examination schedule, which will be extended by an additional day.
Students who cannot travel to the College due to extreme weather (eg. travel advisories or road closures) in their local area are responsible for notifying their faculty of their inability to write on the day of the assessment. The notice must be provided by email or telephone prior to the time of the scheduled assessment. Students who fail to provide this notice will receive a grade of zero. Students must make arrangements to write the assessment immediately upon their return to the College.
Notice of College closure will be posted on our website by 6 am the day of. Notice of cancellation of evening classes, will be posted on the website by 3 pm the day of (see College/Campus Closure Practice for more information)
The safety of our College community is a top priority. Conestoga services a large area and it is recognized that conditions can vary widely within the region. Always exercise your best judgement with respect to travelling during extreme weather, based on your individual circumstances. Public transportation, where appropriate, may be the safest option.
A supplemental exam is an opportunity for a student to clear a failing grade. Not all courses are eligible for a supplemental exam. Supplemental exams are comprehensive and students are expected to cover all the material as listed in the course outline. Students must meet the mandatory conditions listed below, to write the exam and they must register for the exam within the posted deadlines. A student who completes a supplemental exam and receives a passing grade (70-100%) will have their final grade changed to the passing grade of 70%. Those students who do not pass the supplemental exam will retain their original grade. Students will have to pay to retake the course to achieve a passing grade.
Information relating to the time and date of the supplemental exam will be available through the Program Coordinator. It is the student's responsibility to verify with their faculty to determine their eligibility for a supplemental exam. The student must follow the supplemental exam registration process and exam rules.
Supplemental Exam Rules
Within seven days after the final grade for a course is posted, supplemental exams are administered. This may vary for the fall semester due to the Christmas break. Students must check with their Program Coordinator for scheduled dates and times.
Exams are pre-assigned to students and no extra copies are available at the time of writing. No alternate dates for supplemental exams are permitted. The maximum grade for a supplemental in an apprenticeship course is 70%.
Mandatory Conditions for Supplemental Exams
The student must be currently registered in the course and meet the following conditions:
- A failing grade of not less than 65%, as indicated by the course evaluation section of the course outline.
- Limit of one supplemental opportunity per semester.
- Limit of one supplemental opportunity per course.
- Passed at least one major test or exam. Passing group work is not sufficient.
- No registered academic or student code of conduct offence in that semester.
- Complete the process by the required deadline.
Failure to complete the registration process correctly will result in not being allowed to write the supplemental exam.
The process is as follows:
- If the student's final grade is between 65- 69% (for apprentices), the student must complete the supplemental form (RO479). This form can be obtained from the registrar's office or the School of Business & Hospitality Administration Office (room 1C04).
- The student must consult with their Program Coordinator to determine if the student meets the conditions of eligibility.
- The student must obtain the authorized signature required on the supplemental form prior to payment.
- The student must take the completed and authorized supplemental form to the Campus Administration Office to pay the required fee.
- The student must pay the supplemental fee before their supplemental exam will be scheduled.
- The student will retain a copy of the supplemental form for their records and must show the proctor proof of registration and payment prior to commencing their supplemental exam.
- The students must attend and write the supplemental exam on the scheduled date assigned, as no alternative arrangements will be made.
Information relating to time and date of the supplemental will be available at the end of each semester on the School of Business & Hospitality notice board located by the faculty offices, Room 1A19/1A21.
Students are advised to seek academic assistance directly from their faculty, Coordinator or the Academic Advisor if concerns arise. Students are also encouraged to access the various support services available that will enhance their learning experience at Conestoga College. For further academic and student assistance please review the links below:
It is the student's responsibility to be aware of various important academic dates throughout the year. These academic dates are posted on the college website. Please note: Continuing Education courses may have different start dates and exam dates for courses.
Students also have access to review their start/end date and the drop/refund deadlines through their Student Portal under the 'My Courses' tab. Students must hover their mouse over the calendar icon beside the course to see the dates.
Academic Standing Decision and Promotion
A student's academic achievement is based on the promotion guidelines established by the program. An academic standing decision is assigned by the Program Coordinator to the student record indicating progress, promotion, or graduation. These decisions are made at the end of each academic year, depending on the semester in which students start their program. The Program Coordinator and/or Academic Advisor are available to discuss academic standing, progress planning and eligibility to graduate.
A student who has previously withdrawn from the program (de-registered), upon re-application to the program will be placed in the appropriate level for the current program design. This can result in additional courses required for completion in the new program design.
Clearance of Failed Courses
There are a number of ways a student can work towards correcting failed course(s). It is recommended that students register in their failed courses as soon as possible. Students may be able to sign up and take one or more failed courses in a traditional classroom setting. Please consult with the Program Coordinator for an academic plan to clear failed courses.
When a student is carrying three to four failed courses in the program in which they are registered, the student will be placed on academic probation at the end of an academic year. Students on academic probation will be monitored by the School of Business & Hospitality's Academic Advisor, Chair, or Program Coordinator.
Students will remain on academic probation until all but two outstanding failures in their program have been cleared. While on academic probation, the student must meet with their Coordinator or Academic Advisor prior to the beginning of each semester to establish an academic plan. This will provide better opportunities for the student to be successful. The student's timetable will be released once this meeting has occurred.
Students will continue to be on academic probation as long as they have more than two outstanding failed courses. If a student has five or more outstanding failed courses, they will be discontinued from full-time studies in their program.
This section does not apply to Business Foundations students.
A student may be discontinued from the School of Business & Hospitality on either academic or behavioural grounds, as set out in the Discontinuance Policy and Procedure. Discontinuance decisions on academic grounds are made at the end of each academic year. This will occur when a student has five or more outstanding failed courses in the program in which they are currently registered.
This section does not apply to Business Foundations students.
Re-admission to a Program
A student who has been discontinued on academic grounds, from the School of Business & Hospitality, will only be considered for re-admission into their program if:
- The student has cleared all but two of the outstanding failures, or
- The student has sat out for one academic year, or
- The student is within one academic year of completing their program.
Once the student has met at least one of the above criteria, then the student must re-apply to the program. If the student is re-applying to year one, level one, they must apply through Ontario College Application System, OCAS. If the student is re-applying to level 2 or beyond, they must submit a completed Conestoga College program application form to the registrar's office and pay the application fee. However, in the event the student has two or more outstanding failures and returns after sitting out for a minimum of one academic year, the student will return to their program on academic probation. Students are strongly encouraged to clear their failed courses first.
Students do not need to clear failed courses that are not part of their current program design. Those courses are not counted towards the maximum number of failures that the student is allowed to carry.
Re-admission to a program is not automatic. In all cases, re-admission to programs in the School of Business & Hospitality will be at the discretion of the Chair/Dean of the School and the Program Coordinator.
Students who have been discontinued from the School of Business & Hospitality must meet with the Coordinator and/or Academic Advisor to discuss the student's plan to return to full-time studies. An academic plan will be prepared and a learning contract will be completed before the student's application for re-admission will be considered.
This section does not apply to Business Foundations students.
Program Coordinators will be available during special timetabling to meet with students to review their course and program options. Special timetabling room locations and times will be posted on the college website under 'Current Students' in the 'Announcements' section. A student may require assistance planning and selecting courses for their next semester. Listed below are examples of some circumstances where a student needs to attend special timetabling:
- Courses were completed out of order from their program design
- Students transferred from another program or school
- Dropped, failed or completed a course load less or more than the recommended program design
Students within the School of Business & Hospitality have the ability to access their timetable through the Student Portal. Students are able to add or drop courses, provided the course fits into their timetable, and there is space in the section they wish to join. Students who attempt to alter their original timetable on their own incur the responsibility of losing their seat in a required course.
Please note it is essential that lab classes have a similar number of students in each section in order to maintain operations. Coordinators have the right to maintain control over who is able to switch classes.
Students must drop a course before they can add a different course to their timetable. However, once a student drops a particular course, that course will be made available to other students to select, which may result in the course registration closing for that section. When a course is full, the student will no longer be able to access space in that course. If there are no other sections available in that course and the student cannot get back into the dropped section, they will be unable to take that course in that semester. It is always best to consult with the Program Coordinator and/or Academic Advisor before dropping any courses.
Students who wish to adjust their timetables for personal reasons (employment, family obligations, etc.) can do so themselves, if the courses/sections are available. Special timetabling is for adjusting timetables for academic requirements only. Full-time day courses can be scheduled between the hours of 8:00 a.m. - 9:00 p.m. Monday-Thursday and Friday from 8:00 a.m. – 6:00 p.m., and students are expected to be available for class during those times.
Program block changes are also available in some programs, if there is space within the block the student wishes to join. Course sections and blocks that are full will not allow students to access them. If a student is able to make the required changes on their own, they may not need to attend special timetabling.
Students on probation must plan on attending special timetabling, as they cannot access their timetable until they have met with their Program Coordinator and/or Academic Advisor to review their progress in the program.
Full-time day students have access to all courses scheduled during the day that are part of their program design. Students do not have access to evening, weekend, OntarioLearn courses, or courses outside of their program design. If a student wants to take one of these courses, they will be required to pay the fee for those courses, which is over and above their regular daytime tuition costs.
- Academic Dispute and Resolution Policy & Procedure
- Academic Integrity Policy & Violation of Academic Integrity Procedure
- Academic Recognition Policy
- Academic Credential Procedure
- Clearance of Academic Deficiency Policy & Procedure
- Co-operative Education Policy
- Discontinuance Policy & Procedure
- Eligibility to Participate in Co-op Work Terms Policy & Procedure
- Evaluation of Student Learning Policy & Procedure
- Grading Procedure
- Graduation Requirements and Convocation Procedure
- Honours Policy & Procedure
- Program Withdrawal and Refund Procedure
- Student Code of Conduct Policy
- Student Concerns and Issues Policy & Procedure
- Student Fees Policy & Student Fee Invoicing and Payment Procedure
- Student Feedback Policy
Students must follow all of the policies and procedures for Conestoga College and it is expected that faculty will accept, fulfill and enforce these standards.
General Education / Breadth Electives
School of Liberal Studies
The purpose of General Education and Degree Breadth electives is to provide graduates with the skills and knowledge to succeed both professionally and in their own personal lives. Working collaboratively with your program, General Education and Degree Breadth courses help develop the critical and creative thinking skills, civic engagement and knowledge of the broader world of arts, culture and science that helps make you more reflective, creative, and effective in your own life.
All Ontario College Diploma, Ontario College Advanced Diploma, and Degree programs at Conestoga require students to complete general education electives / interdisciplinary breadth.
More information on these courses can be found at www.conestogac.on.ca/electives.
Conestoga recognizes you may have formal post-secondary education that may allow you to enter a program at an advanced level or provide for individual course exemptions.To ensure your credits are eligible for transfer, please contact our Credit Transfer Office. The Credit Transfer Policy and Procedure are available on the college website. For more information, visit the Credit Transfer & PLAR page.
Prior Learning Assessment and Recognition (PLAR)
Conestoga recognizes prior learning of skills, knowledge or competencies that have been acquired through employment, education (informal/ formal), non-formal learning or other life experiences. Prior learning must be measured to meet the required course outcomes and grading standards. This policy applies to candidates who wish to earn academic credit for a course in acknowledgement of significant life and work experience. PLAR is not to be used by registered Conestoga students for the clearance of academic deficiencies and/or to improve grades.
Students must be at least 19 years of age or have an Ontario Secondary School Diploma (or equivalent) to be eligible to apply for PLAR.
Students who would like to change programs within the School of Business & Hospitality may do so by completing and submitting an OCAS application if applying to level 1 of a program or by completing a program application form if applying to level 2 or beyond. Prior to completing the program application form, it is recommended that the student meet with the Program Coordinator or Academic Advisor. If considering transferring to a program outside the School of Business & Hospitality, students may want to discuss options with a Career Advisor. When a student moves from one Conestoga program to another and where course numbers/codes are identical or equivalent, automatic credit is given if passing grades are met.
Students can add courses to their daytime schedule under the 'My Courses' tab in their Student Portal or by filling out a course add/drop form and having their Coordinator/Academic Advisor sign off on the form and submitting it to the registrar's office.
Continuing Education and OntarioLearn courses are not included in student full-time fees. Students wishing to take these part-time courses are required to pay the full fee for the individual course(s). Students can add these courses under the 'Browse Continuing Education' tab in their Student Portal.
Students should consult their faculty/Coordinator/Academic Advisor prior to dropping a course on the Student Portal. Dropped courses will appear as "W" (withdrawal) on transcripts if the student withdraws before the deadline date. If the course is dropped after the deadline, the student will receive an "F" (fail) on their transcript.
Students can drop a course on their own from the Student Portal, under the 'My Courses' tab. Students are able to drop all courses but the last one on their own, as that would be considered withdrawing from the program.
Withdrawal from Program
Withdrawal from a program can be completed by filling out a withdrawal form and submitting it to the registrar's office. It is advised that a student meet with their Coordinator and/or Academic Advisor prior to submitting the form. Deadlines for withdrawing from a program, with/without an academic penalty or with/without a refund, are posted on the Student Portal, under the 'My Courses' tab. Students must hover their mouse over the calendar icon beside the course to see the start/end date and the drop/refund deadlines.
Students are eligible to graduate upon completion of all academic requirements in their program of study, including co-op/work placements if applicable. Students need to inform the registrar's office if they are attending graduation through their Student Portal. Convocation ceremonies are held in June and November of each academic year. Students actively registered in cohort delivered programs who take longer than the designed program length of time to complete their studies are accountable for completing any new or additional courses that may result due to changes in the program of study. Students who complete their program after the regular scheduled completion date are required to fill out an application to graduate form and submit it with payment to the registrar's office. Students who are discontinued or have withdrawn and then return to the college will be placed in the current program design and must meet all requirements to graduate.
Student feedback is an essential component of our continuous improvement process. Our opportunities for student feedback include:
Key Performance Indicators
All college programs in the province are evaluated using Key Performance Indicators (KPIs) through the Ministry of Advanced Education and Skills Development (MAESD). This survey is conducted each academic year in select classes. Strategic goals to improve the programs are developed from these results. This data and other data specific to the campus and the program/school are collected so that Conestoga College can continually improve quality.
Student Appraisal of Teaching (SAT)
The Student Appraisal of Teaching (SAT) allows direct feedback from students on teaching for a particular course. Completion of the SAT form gives teachers and academic managers valuable information to use for the improvement of teaching at Conestoga.
The SAT process occurs in the last one-third of the semester. Typically about one-quarter of the faculty is appraised per term, and each has two courses selected by their academic managers for appraisal. All teachers have a SAT review at least once every two years. The SAT process is managed by the Office of Institutional Research and Planning using an online survey system specifically designed for course/teacher evaluations. After all marks for the semester have been submitted, a summary of results goes to the academic manager to be shared with the faculty member. Continuing Education students may have an opportunity to complete a SAT form at the conclusion of each Continuing Education course.
For general inquiries, contact Security Services at:
Cambridge (Fountain Street): Main Foyer, 519-748-5220, ext. 3357
Doon (Kitchener): Main Building, Room 2B10-6, 519-748-5220, ext. 3357
Guelph: Room A5, 519-824-9390, ext. 3357
Waterloo: Room 1B02, 519-885-0300, ext. 3357
Safety and Security Services provides 24-hour security at the Doon (Kitchener), Waterloo and Cambridge (Fountain Street) campuses, and daytime/evening/weekend security at the Guelph campus. Concerns or offences may be reported to Safety and Security Services.
Emergency Number While on Campus: ext. 5555 - for all medical, fire situations, and police assistance from all campuses (Cambridge [Fountain Street], Doon [Kitchener], Guelph, Waterloo, and Stratford).
Safety and Security Services provides the following services: first aid, personal safety education/plans, general information, emergency response, investigations, self defense training, mobile and bike patrol, crime prevention education, parking - sales, assistance and enforcement, security at residence and campus events.
Emergency phones and alarm systems emergency phones are available throughout the Cambridge (Fountain Street) and Doon (Kitchener) campuses.
Check out our new Mobile Safety App available free for download on any phone system.
For more information on emergency response and what to do, go to the Security Services webpage.
Refer to your Student Guide for Conestoga's Safety and Security services and procedures.
Note: Students may be required to sign a Conestoga College ITAL (CCITAL) Acknowledgment of Safety Training and Responsibilities Form depending on program requirements.
Emergency Telephone Messages
It may be necessary for family members to contact a student in an emergency situation. Family members need to know the student number, program name, school, and campus the student is registered in, to aid Security in locating the student. This information will be required when the family member calls. Please have family members contact Security directly at 519-748-5220, ext. 3357 - only if it is an emergency.
After Hours Access
Conestoga hours of operation are 7:00 a.m. to 11:00 p.m. Conestoga recognizes that in some programs of study, students may require after-hours access to classrooms and labs. After-hours access is maintained in accordance with the academic needs of individual programs. The after-hours access is a privilege, not a right.
If after-hours access is required, faculty must contact security in advance, with the student(s) name, ID number, and program information, along with signed paperwork approving access. The student must follow these guidelines:
- Be in the designated room with another approved person
- Inform security immediately of any out-of-the normal situations
- Have student identification card available
- Notify security upon departure
- Not move furniture
Refer to the Student Guide for more information.
Paid parking is in effect at all Conestoga Campus locations. Pay and Display machines are available for purchasing daily parking passes in Lots 6, 10 and 11 (Doon). You can also pay for parking with the Honk mobile app. Since enforcement is conducted daily, please ensure you have the proper parking permit/pass displayed to avoid a parking ticket infraction. If additional information is required please contact Parking or Security Services.
- June 2017
- June 2016
- June 2015
- June 2014
Conestoga College is dedicated to promoting an equitable environment where students have the opportunity to participate in all aspects of College life. In accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code, Conestoga College recognizes its responsibility and legal obligation to provide education, information and services in an accessible manner.
The Program Handbook is intended to provide general information with respect to program expectations. There may be individual accommodations and/or medical circumstances that require exceptions. For example, students may need to be accommodated for a missed assignment or evaluation. Students who are registered with Accessibility Services are not required to provide an additional doctor's note for a missed or late evaluation. For more information about Accessibility Services please drop in or visit our website.
We recognize that other extenuating circumstances may apply. Consult with your Professor. All exceptions based on extenuating circumstances must be approved by the Chair.