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Career Development Professional

2019/20 | Conestoga College

Program Code: 0869
School of Business

Conestoga College Institute of Technology and Advanced Learning

This is a companion document to the current Conestoga College Student Guide

Program Handbook Introduction

The purpose of this handbook is to provide students with program-specific information. The material in this handbook is accurate at the date of posting and is applicable for the current academic year. Students will be informed of handbook changes that occur, through college email. Program handbooks are updated yearly and students must check for the current edition.

This handbook must be read in conjunction with general information about Conestoga College found on the website and in the Student Guide. The information in the Student Guide and on the college website applies to all students, regardless of program.

It is the responsibility of each student to review and comply with the content in this document. The School of Business is here to educate students on how to manage their college experience and navigate the college systems. If there are any questions or concerns regarding the content in this handbook, please contact the Program Support Staff.

If you have any suggestions on improvements to this guide, please contact Lil Premsukh, Chair in the School of Business Part-time Studies department, Room 2A216-1 at ext. 2387, or at lpremsukh@conestogac.on.ca.

We wish you all the best in your studies!

School of Business 7-1-7 Semester Model

Conestoga's School of Business has adopted a new program delivery model that includes a Student Success Week during Week 8 of each semester (Fall, Winter and Spring/ Summer). The model will be applied to all academic semesters and years of programs. Co-op terms and unpaid placements are not affected by this model.

The inclusion of a Student Success in each semester provides students with unscheduled time to complete course work and creates opportunities for earlier and more intensive support for students who may need extra help. In addition, this pause during the semester may help ease transition challenges for first-year students and reduce stress and anxiety by providing a bit more time to relax, catch up on course work, and utilize student services. We anticipate that the adoption of this new model will enhance student well-being and success.

Conestoga's Student Services departments will schedule workshops and sessions during Student Success Week for those seeking extra support.

  • refocus their studies
  • attend sessions and study skill workshops
  • meet with groups for program assignments
  • catch up on work that has been assigned as part of the first 7 weeks of the semester

The expectation is that there will be no course-related academic activity (e.g. assignments due, tests, make-up classes etc.) scheduled during Student Success Week. Please note that for full-time daytime students the Student Success Week is observed in Week 8 of the semester which may not represent Week 8 for evening CE classes that have been scheduled to start after Week 1 of the semester. Please review the Instructional Plan provided by your professor to determine the date of your Student Success Week.

Executive Dean Welcome

Gary Hallam

The School of Business is one of Ontario's premier business schools. We offer many options, opportunities and pathways to complete, specialize or expand your education, full-time or part-time. Students have a choice of programs to fit most areas of business today, comprised of apprenticeships, one-year certificates, two-year and three-year advanced diplomas, as well as graduate certificates and several degree opportunities with specializations available. The School offers bachelor's degree programs in International Business Management and Accounting, Audit and Information Technology.

Our graduates have the ability to apply what they have learned in the classroom and labs to the real world immediately. We know this is of paramount importance in the rapidly changing world of business of today. The School of Business teaches more than just business skills, culinary competencies and management theories. Here at Conestoga, you will learn the critical thinking skills required to solve problems at a fast pace and the ability to shape your career in a positive way. Each faculty member has significant industry experience that will help you acquire the valuable hands-on experience you need. Whether your passion is marketing, culinary skills, accounting, supply chain or hospitality, businesses value employees who can be productive on the first day they arrive in their new role. At Conestoga you will learn to be that person.

We encourage you to contact us for more information about how the School of Business can provide you with the skills and abilities that will give you the competitive advantage required to make you a success.

I look forward to seeing you on campus soon.

Sincerely,

 Gary Hallam Signature

Gary Hallam, Executive Dean
School of Business
Conestoga College Institute of Technology & Advanced Learning 

Program Staff Contact Information

Chair
Lil Premsukh
519-748-5220 ext. 2387
lpremsukh@conestogac.on.ca
Doon Campus, Room 2A216-1

Coordinator
Rob Straby
519-748-5220 x 3680 
rstraby@conestogac.on.ca 
Doon Campus , Room 1B48

Program Assistant
Cynthiya Subramaniam
519-748-5220 ext. 3205
csubramaniam@conestogac.on.ca
Doon Campus, Room 2A218-5

Executive Dean's Assistant
Jen Graci
519-748-5220, ext. 3402
jgraci@conestogac.on.ca 
Doon Campus, Room 2A218

Executive Dean
Gary Hallam
519-748-5220, ext. 3245
ghallam@conestogac.on.ca 
Doon Campus, Room 2A218-4

 

Program Information

Program Overview

The field of career development is evolving, enabling practitioners to work in a variety of roles. This graduate certificate program is designed for individuals who are or would like to work in roles such as career counsellors, employment counsellors, career information practitioners or career management professionals.
Skills acquired in the program offer career mobility to graduates who wish to serve a broader variety of client groups, attain more in-depth competencies in selected areas of specialization, or who may wish to pursue more proactive management roles and choices in their current professional setting. 
The skills and knowledge taught in this program include: 

  • Individual counselling, group facilitation and professional ethics
  • Career development theory
  • Future work trends analysis 
  • Career counselling techniques
  • Employment counselling techniques
  • Job development techniques 
  • Assessment in career counselling 
  • Electronic tools and techniques 
  • Working with new Canadians, diverse populations, and equity issues

The Career Development Professional program is a fully online program, offered on a full-time and part-time basis. Please check the website for a complete Career Development Professional program overview.

Current Program Design


Note: Admission to the program is required prior to registration for courses.

Part-Time students are registered in a specific program design based on the year that a student begins in a program. Program designs contain all the required courses necessary to graduate from the program. Designs are evolving documents and may change from one academic year to the next. These changes are to reflect the industry standards and requirements for a graduate of this program. If a student does not graduate at the end of the designated semester for the original program design, the student is responsible for meeting any new program design changes in order to graduate.

Students can find their program design on the Student Portal by following the steps below:

  1. Log in to Student Portal
  2. Click on 'My Courses' tab
  3. Select 'View Progress Report' button
Courses are listed by level/semester. Please be aware that General Education electives are listed at the bottom of the student's progress report. 


Program Learning Outcomes

The following program learning outcomes identify what students will know and learn by the end of their program:

  • Describe the historical and theoretical basis of career development studies, including the social, economic, and personal benefits of career development practices for various groups in Canadian society.
  • Develop an awareness of the impact of research efforts on career development practices in Canada.
  • Incorporate self-directed and entrepreneurially-oriented career management activities into his/her career practice.
  • Integrate the appropriate use of adult learning principles and practices for his or her, own professional growth and development, as well as the empowerment of others.
  • Utilize self-reflective and critical thinking skills to enhance counselling, teaching and learning strategies with groups and individuals.
  • Recognize the variety of career development practitioner roles that could be used to develop additional areas of expertise.
  • Apply the stages of adult development and learning, and theories of career development, which together lay the foundation for counselling and facilitation in career development work.
  • Apply a wide range of assessment tools, both psychometric and constructivist, for use with various client groups.
  • Integrate appropriate career information resources with career and employment counselling strategies.
  • Apply individual counselling techniques in the development of career resources for diverse client groups.
  • Apply both theoretical and practical methods with consideration to the needs of under represented and diverse groups including women, aboriginal communities, visible minorities, immigrants, disadvantaged and marginalized.
  • Design counselling and teaching strategies that incorporate trends and issues of the changing work dynamic.
  • Apply group facilitation techniques and strategies with an understanding of group process.
  • Use the systematic steps of program planning techniques in the development of career resources for diverse client groups.
  • Integrate the use of Internet technologies into the full spectrum of Career Development processes and applications.


Program Expectations

Expectation 1 – Collaboration with other Students

A significant amount of group work is required in this program. Individual students are expected to be full participants in, and contributors to, each group based project/assignment within the program coursework.

Individual students who fail to meet this expectation, without documented extenuating circumstances may receive a failing grade in the project/assignment. Guidelines will be provided outlining the requirements of group work by individual faculty members. Expectations will vary among faculty and students are expected to ask questions if they are not clear.

Expectation 2 – Computer Software Competence

Students are required to have their own copy of Microsoft Word and PowerPoint or equivalent software. Students should have intermediate level skills in the use of this software in order to fulfill course assignments. Alternative software may be used if the software allows for file conversion to .doc/.docx, .ppt/.pptx and PDF formats. Guidelines will be provided outlining the software requirements by individual faculty members. Expectations will vary among faculty and students are expected to ask questions if they are not clear.

Employment Opportunities

This program will appeal to individuals who are engaged or interested in career development work in professional settings. These include: community-based employment centres, multicultural settings, schools, college and university career centres, labour adjustment contexts, human resource departments and vocational rehabilitation programs.

Professional Associations

Examples of professional associations in the career development field are:

Canadian Career Information Association

Canadian Career Development Foundation

Canadian Education and Research Institute for Counselling

Additional organizational examples will be shared in the program courses.

PAC – Program Advisory Committee

Each program at Conestoga has a Program Advisory Committee (PAC), which is made up of industry and academic representatives, as well as current students. The committee meets several times a year to discuss the direction that industry is heading in and any improvements that can be made to keep the program current. This helps to ensure that what students are learning is relevant to their industry.

Practicum Experience

The practicum experience is an unpaid mandatory part of the program design that is required for successful completion of the program.

Required Supplies and Textbooks

Any required materials for a course are listed on the course outline. Failure to obtain required materials may result in unsuccessful grades in the course. It is strongly recommended that students purchase their supplies, textbooks, etc., which are above and beyond the cost of their tuition, to increase their success within their program.

Awards, Scholarships and Bursaries

Please visit the Financial Aid website for further details about what awards or bursaries may be available.

Pathways and Articulation Agreements Opportunities

Pathways

The School of Business has a large number of pathways between programs. Program Coordinator is able to discuss pathway options that may be available to students. In addition, students are able to access Career Services and meet with a Career Advisor to help them with their career goals and pathway decisions.

Articulation Agreements 

Conestoga College has  articulation agreements with many domestic and international institutions. These agreements allow students to transfer into a specific program with advanced standing. Students must meet the academic requirements stated in the agreement.  

Attendance Responsibilities

Reporting of Absences

The Student Portal contains a mechanism for recording student absence(s) from class. This method of recording absence(s) must be used if the student is not present for an assessed item or does not meet the submission deadline. Assessed items that contribute to final grades are defined as the following:

  • Assignments
  • Tests/exams
  • Labs/quizzes
  • Practical skill evaluations
  • Presentations
  • Portfolios
  • Other, as defined by faculty
Students are encouraged to also record their absence when there is no evaluation. The Student Portal will provide a list of all absences from scheduled classes.

Student Absence for Assessed Material

Students are provided an instructional plan at the beginning of each semester for each course. This will include all important assessment and submission due dates in the course. Students are expected to attend all assessments set by faculty for their courses. A student who is absent from an assessment must:
  1. Report their absence on their Student Portal prior to when the assessment is due.
  2. Contact faculty before the assessment begins or assignment is due, via college email. Students must include in the email their name, student number and reason for absence.
  3. Provide appropriate documentation as required immediately following their return to the college, before alternative arrangements can be made. Please note that appropriate documentation must be applicable to the assessment date.
If the student has met the above criteria, it is their responsibility to then discuss with faculty the arrangements for a make-up test or alternate assignment immediately upon return to the college. Failure to report an absence and provide appropriate documentation when an assessed item is scheduled/due may result in a grade of zero for that assessment

How to Report Absences on the Student Portal

  1. Log into the Student Portal and click on the 'Absence tab'.
  2. Indicate whether or not there is an assessment scheduled on that day by clicking 'Yes or No', as well as the reason for the absence (illness or other).
  3. Click 'Continue' to report the absence.
  4. Click 'I agree' to confirm the absence.
  5. Students will receive a confirmation email that they have recorded the absence for that day.
The Absence Recording System shows the student as being absent for the day, starting from the time that the absence is recorded. For example, if an absence is recorded for a specific day at 11:00 a.m. the system will show the student as being absent for all classes starting after 11:00 a.m. that day. The earliest that an absence may be recorded for a particular day, is after 8:00 p.m. the day prior to the assessment. 

The earliest that an absence may be recorded for a particular day, is after 8:00 p.m. the day prior to the assessment.  

If a student is going to be present for any other classes on the day for which they recorded an absence, students must notify the faculty for the classes for which they are in attendance.

If the student has met the above criteria, it is thier responsbility to then discuss with the faculty the arrangments for a make-up test or alternate assignment immediately upon return to the College. 

Absence for Other Reasons

Compassionate Leave

Request for leaves of absence to attend to family illness, death or family problems are usually granted. These requests will be submitted to faculty who will consult with the Program Assistant/ Chair if necessary.

Jury Duty

Any student who receives a summons for jury duty must bring the document to their respective faculty as soon as possible. The faculty will consult with Program Assistant to determine what arrangements can be made to have the student excused from submission of assignments, if such duty interferes with the progress in the program. Students may also be required to engage in activities in the evening or weekends using eConestoga.

Religious Holidays

Students are permitted by Conestoga policy to be absent from class to observe a recognized religious holiday. The student must seek accommodation for religious observances in writing within the first three weeks of the semester and prior to the date of assessment that falls on the religious holiday. Exceptions based on extenuating circumstances must be approved by the Chair. 

Other Absence(s)

Student absence(s) must be supported by formal, original documentation.

Class Cancellations due to Faculty Absence

All class cancellations due to faculty absences will be posted in the Student Portal on the left hand side of the main page. These notices in the Student Portal will be the only notifications of class cancellations due to faculty absences.

Faculty, who are absent, may or may not be informing students of class cancellations through college email and/or eConestoga in addition to the Student Portal. Students should check their college email and eConestoga for possible assigned work.

Students have the option of receiving emails to their cell phones, notifying them of class cancellations due to faculty absences. To receive personal notifications students must subscribe to this service.

To subscribe:
  • Log into the Student Portal
  • Select 'Notifications' under the 'Profile tab'
  • Select the preferred notification method desired (email/SMS)
  • Click 'Update'
To change the email address or phone number where notifications will be sent, select 'My Addresses' under the 'Profile Tab', and change the default email address.

Course Information

Classroom Information:

Successful students will:

  • Wear appropriate business attire when required.
  • Obtain from classmates and/or eConestoga any assignments or notes that were missed.
  • Be prepared to ask/answer questions and participate in online/webinars discussions.
  • Submit assignments on time that are business professional.
  • Engage in academic integrity on all assigned work and tests/examinations.
  • Behave in a polite, ethical, professional and respectful manner toward all faculty, students, employers and colleagues both on and off the campus.
  • Communicate effectively in English: reading, writing, listening and speaking.
  • Ensure all emails sent to other students, faculty, or staff are written in professional business language. Abusive/inappropriate language will not be tolerated. 
  • Be a positive ambassador for the program and the college.

Course Outlines

Course outlines state the learning outcomes that will be covered during the course. Details about the evaluation method, the weighting of assessments, and any other specific criteria required to successfully complete the course are also listed on the course outline. Students are responsible for reviewing the outline and the requirements to pass each individual course. Evaluation requirements vary from course to course. The passing grade and specific course stipulations are listed under the evaluation section of the course outline.

Course outlines can be found in the Student Portal under the 'My Courses' tab by clicking on the magnifying glass icon beside the course, and are posted on eConestoga. Students are required to review the course outline to acquire the correct resources/textbooks (i.e. edition, volume, etc.).

Instructional Plans  

Instructional plans will be provided to students on eConestoga. All assessment dates and deadlines will be posted on the instructional plan, including assignments, tests/quizzes, midterms, presentations, etc. This information acts as a guide to the course and will include a course schedule, which may be subject to change by faculty.

Practices within the Online Classroom

Faculty responsibilities:

  • Provide to students at the start of each course an instructional plan, which indicates the due dates for all assessed items (assignments, tests, exams, case studies, presentations etc.) and the respective weighting of each item toward the student's final grade.
  • Respond to student requests for consultations to discuss performance or questions in respect to their coursework and assessed items.
  • Respond to student emails/voicemails within a 48-hour period during business hours.
  • Ensure course outcomes are covered in the assessment method.

Student responsibilities:

  • Participate in webinars, presentations, group work and/or other activities related to the course/program.
  • Adhere to all deadlines for assessed items.
  • Submit coursework in the requested format, described by the faculty member in the rubrics or guidelines, by the specified deadline.
  • Fully disclose and completely reference all sources used in submitted course assessments and not engage in plagiarism.
  • Advise faculty of circumstances that would prevent the completion of assessments, prior to the deadline, as outlined in the instructional plan and provide required documentation.
  • Check Conestoga email on a regular basis.

Research

Some courses have a research component, which may be college-based and/or in a host organization. Research must adhere to the highest level of ethical standards and is a reflection of Conestoga College. Faculty will provide more information relevant to the research requirements in the course. For further details regarding required  citing and referencing, please visit Library Services on campus. 


Assignments

Each faculty member will inform students of their guidelines for submitting assignments. For example, a case study format may not be the same for all faculty. Each faculty member will inform students of their late submission policies. It is the responsibility of the student to be aware of the course requirements for each of their courses. If an extension of time is required, the student must make the request to the appropriate faculty member well in advance of the due date - 24 hours minimum. Approval of the request is at the discretion of the faculty member.

Grading


Students can access interim grades throughout the semester on eConestoga. Final grades are submitted by faculty, approved by the Chair and posted on the Student Portal within 3-5 business days after the final examination. 

The following grading system will be employed by faculty in reporting student achievement to the registrar's office. Specific programs/courses may require different minimum standards of achievement.

The following applies to School of Business course grading: 

  • The minimum passing grade for diploma/certificate courses is 55%, unless otherwise indicated on the course outline.
  • If a course has additional certification requirements outside of the college then the student must adhere to the passing grade for that certification.
  • If a course is repeated, the most recent grade will be used to compute the program GPA. However, both grades will show on the student's academic transcript.
  • If the first course taken is a failure and the same course is repeated and it is also a failure, only the most recent failure will be used in the calculation of their GPA.
  • Students who are permitted to write a supplemental exam in a diploma/certificate course will receive a maximum grade of 55%, if the supplemental is passed. If the supplemental is not passed, the failing grade will be retained. 



Plagiarism

Plagiarism will not be tolerated. Please review Conestoga's Academic Offences Policy and Procedure. Academic Integrity is expected and required of all Conestoga students. Students are responsible for personally maintaining control of their own work at all times, so that breaches of this policy are less likely to occur. Failure to maintain academic honesty will not be tolerated, and students found guilty in any way will be disciplined in accordance with the policy. The penalty levied for an academic offence is listed under the academic offences procedure link above. Examples of plagiarism may include but are not limited to:

  • The work submitted or presented was done, in whole or in part, by an individual other than the one submitting or presenting the work.
  • Parts of the work are taken from another source without reference to the original author (i.e. copying a paragraph, a page, a sentence, and/or someone's ideas).
  • The whole work (i.e. case study, essay, business plan, etc.) is copied from another source or person.
  • A student submits or presents work in one course, which has also been submitted in another course, (even though it is the students original work) without the knowledge of/or prior agreement of the faculty involved.

While it is recognized that scholarly work often involves reference to the ideas, data and conclusions of other scholars, intellectual honesty requires that such references be explicitly and clearly noted.

Cheating gives an unfair advantage to the student over classmates and misrepresents that student's ability. There is a societal expectation that a standard has been met upon graduation and that the graduate is capable of meeting the expectations of the employing organization. 

Cheating harms the student's reputation and learning. Grades obtained in the completion of the student's program must reflect their achievement and demonstrate ethical behaviour. Any student who helps another student to cheat is just as guilty of cheating as the student they assisted. Unacceptable behaviours in these circumstances include, but are not limited to:

  • Using materials or electronic devices not authorized by the person giving the test.
  • Collaborating with another student during a test without permission.
  • Falsifications of an exam record or report.
  • Knowingly using, buying, selling, stealing or soliciting contents of an exam or any assignment.
  • Taking a test for another student or permitting another student to take a test for one's self.
  • Attempting to bribe a faculty member to obtain a passing grade, or better grade on an exam or course.

The penalties for all forms of plagiarism will be enforced as per the Conestoga College Academic Offences Policy. Faculty may require assessments to be submitted to drop boxes which scan for plagiarism.

College Email Communication Requirements

College email should be used to contact faculty, program support, etc. The information within the email must be kept professional. Students are required and expected to check their college email regularly. All students are assigned a college email during their active time at Conestoga College.

Please note that eConestoga email is course specific only, and may not be available for all courses. Therefore, college email should be used to contact faculty or other students.

If there are any issues accessing college email, please contact the IT department at: itsdesk@conestogac.on.ca or by telephone at 519-748-5220, ext. 3444. For further assistance, access the help desk located outside of door 3, or the IT department in room 1E12.

Academic Concerns during a Course

If a student has a concern regarding an assignment, lab, midterm, final exam, etc., the student must first meet with the faculty to discuss the situation. In cases where a satisfactory outcome is not achieved by the student, the student can contact program support. If further action is recommended by program support, a meeting will be arranged with the Continuing Education Program Chair.

Academic Information

Examination Procedures

Final examinations are held on the last scheduled class of the fall, winter, and spring semesters, unless indicated otherwise . 
Failure to attend an exam, without prior notification and valid documentation, will result in a mark of zero, (0%). 
The following rules apply to all testing situations: 

  • Students are required to bring their student ID cards to all exams and are required to display it during the exam.
  • Part-time students are not issued a student ID and can use government photo ID.
  • Backpacks, purses, wallets, pencil cases, etc., will be placed in a location designated by the faculty. Only permitted items are allowed on the desk.
  • Students must wait until the proctor directs them to commence, before turning over and starting their exams.
  • Students are not permitted to talk after the exam has started, except to the proctor.
  • Students are not permitted to leave in the first 30 minutes of an exam.
  • Students will not be permitted to enter the exam room after 30 minutes or after any student has exited the exam room.
  • The proctor has the authority to assign seats.
  • No unauthorized software/internet usage is permitted in computer exams.
  • All personal electronic devices must be turned off and placed away from the student.
  • Students will be responsible for errors when completing a Par Score Sheet.
  • Mathematical calculators are permitted as designated by faculty.
  • The use of an electronic translator is prohibited. Courses are taught in English and students must be able to communicate in English.
  • If a student needs to leave the room during the exam for a washroom break, they may be accompanied. The proctor will ensure that the elapsed time is reasonable. No other student will be permitted to leave the class until the previous student returns.
  • Students are required to sign out when leaving the examination room and sign in when returning. Washrooms may be monitored during exams.

Accommodations are made for students with disabilities, as determined by   Accessibility Services . Faculty reserve the right to request special accommodations for students, if required. For further information regarding Accessibility Services, please visit their office, room   2A105. 

Student Identification Requirements for Midterms and Final Examinations

Full-time and part-time students enrolled in a full-time program are required to obtain their ONE Card from the ONE Card office in room 2E08. ONE Cards are required as identification for midterm and final exams in all courses. Time missed from an exam while obtaining a ONE Card will not be added to the time allowed to complete the exam. Please note that students will be charged a replacement fee if they are obtaining a replacement ONE Card.
Part-time students not enrolled in a full-time program are permitted to provide valid government photo ID, such as a driver's license in place of a ONE Card as they are not eligible to obtain a ONE Card.
The School of Business 1B47 Administration Office will no longer provide students with identification verification (green slip) forms to students without ID. 

Examination Conflicts/Alternative Exam Dates

An examination conflict is when two exams are scheduled at the same time on the same day or with less than one hour in between two different exams.
The School of Business alternative exam date rules are as follows:

  • It is the student's responsibility to review the exam schedule and identify any conflicts prior to the start of exams. Please be sure to note dates and times.
  • It is the student's responsibility to contact their faculty by email to arrange an alternate time for one of the two exams.
  • The alternative exam time must be arranged prior to the start of the exam.
  • A decision as to whose exam will be administered on the alternative exam day is the student's choice.
  • One of the faculty members or Program Assistant will notify the student of the above decision and advise them of the day/time/room for their alternative exam.
  • If the alternate exam date does not work, the student will need to work it out directly with their faculty members immediately. 

Missed Examinations

All tests and examinations must be written on the dates and at the times scheduled. Students who miss tests or examinations will automatically be given a grade of zero, unless they have provided prior notification and valid documentation as required for their absence. Faculty will identify students who have provided appropriate documentation as required and communicate alternative exam information to the student.
Students who schedule trips or have other personal conflicts with scheduled tests or examinations will not be provided with the opportunity to write at another time. Scheduling of employment, childcare or vacations are not valid reasons to permit a student to write at an alternate time.

Bad Weather Conditions and Testing

If the College is closed due to extreme weather, all assessments to be administered during a regularly scheduled class will be postponed until the next class.  
If the College has to be closed in an examination week, the examinations scheduled for that day will be added to the end of the examination schedule, which will be extended by an additional day. 
Students who cannot travel to the College due to extreme weather (eg. travel advisories or road closures) in their local area are responsible for notifying their faculty of their inability to write on the day of the assessment. The notice must be provided by email or telephone prior to the time of the scheduled assessment. Students who fail to provide this notice will receive a grade of zero.   Students must make arrangements to write the assessment immediately upon their return to the College.  
Notice of College closure will be posted on our website by 6 am the day of. Notice of cancellation of evening classes, will be posted on the website by 3 pm the day of (see College/Campus Closure Practice for more information).

The safety of our College community is a top priority. Conestoga services a large area and it is recognized that conditions can vary widley within the region. Always exercise your best judgement with respect to travelling during extreme weather, base on your individual circumstances. Public transportation, where appropriate, may be the safest option. 

Academic/Student Services

Students are advised to seek academic assistance directly from their faculty or program support if concerns arise. Students are also encouraged to access the various support services available that will enhance their learning experience at Conestoga College. For further academic and student assistance please review the links below:

Academic Dates

It is the student's responsibility to be aware of various important academic dates throughout the year. These academic dates are posted on the college website. Please note: Continuing Education courses may have different start dates and exam dates for courses. Please check with program support for exact dates.
Students also have access to review their start/end date and the drop/refund deadlines through their Student Portal under the 'My Courses' tab. Students must hover their mouse over the calendar icon beside the course to see the dates.

Academic Standing Decision and Promotion

A student's academic achievement is based on the promotion guidelines established by the program. Students are required to register in the program by completing a program application form in order for credits to be applied to the program.  Students are responsible for following their designated program design to be eligible to graduate.
A student who has previously withdrawn from the program (de-registered), upon re-application to the program will be placed in the appropriate level for the current program design. This can result in additional courses required for completion in the new program design.

Clearance of Failed Courses

There are a number of ways a student can work towards correcting failed course(s). It is recommended that students register in their failed courses as soon as possible.

Supplemental Exams

A supplemental exam is an opportunity for a student to clear a failing grade. Not all courses are eligible for a supplemental exam. Supplemental exams are comprehensive and students are expected to cover all the material as listed in the course outline. Students must meet the mandatory conditions listed below to write the exam and they must register for the exam within the posted deadlines. A student who completes a supplemental exam and receives a passing grade (55-100%) will have their final grade changed to a passing grade of 55%. Those students who do not pass the supplemental exam will retain their original grade. Students will have to pay to retake the course to achieve a passing grade.
Information relating to the time and date of the supplemental exam will be emailed to all students through their Conestoga College email accounts each semester. It is the student's responsibility to verify with their faculty to determine their eligibility for a supplemental exam. The student must follow the supplemental exam registration process and exam rules.

Supplemental Exam Rules

Within seven days after the final grade for a course is posted, supplemental exams are administered by the School of Business. This may vary for the fall semester due to the winter break.   Students must check their college email for scheduled dates, times and deadlines for supplemental exams.

Exams are pre-assigned to students and no extra copies are available at the time of writing. No alternate dates for supplemental exams are permitted. 

Mandatory Conditions for Supplemental Exams

Students must be currently registered in the course and meet the following conditions:

  • A failing grade of not less than 50%.
  • Limit of one supplemental opportunity per semester
  • Limit of one supplemental opportunity per number of years in student's current program.
    • one year certificate - one supplemental opportunity 
    • two year diploma - two supplemental opportunities
    • three year diploma - three supplemental opportunities
    • four year degree - four supplemental opportunities
  • Passed at least one major individual assessment. Passing group work is not sufficient.
  • No registered academic offence in the course.
  • Complete the process by the required posted deadline. 
  • Deadlines may vary by semester. 
  • Students will be notified by college email for scheduled dates, times and deadlines.

Failure to complete the registration process correctly will result in not being allowed to write the supplemental exam. 
 The supplemental exam registration process is as follows: 

  1. Students must attend the Business Administration Office, room 1B47 before the posted deadlines.
  2. The student's final grade must be between:
    • 50-54% for certificates or diplomas
    • 50-59% for graduate certificates or degrees
  3. The student must consult with the administrative staff in the School of Business 1B47 office to determine if the student meets the conditions of eligibility.
  4. The student must consent to the supplemental exam fee as discussed by the 1B47 office prior to payment.
  5. The supplemental exam fee will be charged directly to the student's college account.
  6. The student will retain a copy of the supplemental form for their records.
  7. The students must attend and write the supplemental exam on the scheduled date and time assigned, as no alternative arrangements will be made.

For more information visit the College Policies, Procedures, Practices and Guidelines webpage then click on the Academic Administration side tab and search for the document entitled Clearance of Academic Deficiency. 

Discontinuance

A student may be discontinued from the School of Business on either academic or behavioural grounds, as set out in the Discontinuance Policy and Procedure.

Re-admission to a Program

If the student is re-applying to a different version of a program they must submit a completed Conestoga College  program application form to the Registrar's Office and pay the application fee.
Students do not need to clear failed courses that are not part of the designated program design.

Re-admission to a program is not automatic. In all cases, re-admission to programs in the School of Business will be at the discretion of the Chair.

College-wide Policies and Procedures

College Policies and Procedures

A Student Protection Acknowledgement confirmation pop-up will appear when a student logs into the Student Portal on a yearly basis. This will direct students to policies and procedures relevant to their academic responsibilities. All Conestoga College wide academic policies and procedures are listed on the college website under "About Conestoga", "Policies and Procedures". Students are advised to review and comply with all policies and procedures, including the following:

Students are advised to review and comply with all policies and procedures, including the following: 
  • Academic Credential Procedure       
  • Academic Dispute and Resolution Policy & Procedure
  • Academic Offences Policy & Procedure 
  • Academic Recognition Policy
  • Clearance of Academic Deficiency Policy & Procedure
  • Co-operative Education Policy
  • Discontinuance Policy & Procedure
  • Evaluation of Student Learning Policy & Procedure
  • Grading Procedure
  • Graduation Requirements and Convocation Procedure
  • Program Withdrawal and Refund Procedure
  • Student Rights and Responsibilities Policy & Procedure
  • Student Feedback Policy
  • Student Fees Policy & Student Fee Invoicing and Payment Procedure

Students must follow all of the policies and procedures for Conestoga College and it is expected that faculty will accept, fulfill and enforce these standards.

Credit Transfer

Conestoga recognizes that students may have a variety of previous experiences and formal education that may allow them to enter a program at an advanced level or provide for an exemption. Credit Transfers can be achieved through advanced standing, and individual course exemptions. A student who believes they have already earned academic credit from a recognized post-secondary institution for specific course(s) at Conestoga may request transfer of credit. Questions regarding Credit Transfer may be sent to CreditTransfer@conestogac.on.ca. The Credit Transfer Policy and Procedure are posted on the college website. 

Prior Learning Assessment and Recognition (PLAR)


Conestoga recognizes prior learning of skills, knowledge or competencies that have been acquired through employment, education (informal/ formal), non-formal learning or other life experiences. Prior learning must be measured to meet the required course outcomes and grading standards. This policy applies to candidates who wish to earn academic credit for a course in acknowledgement of significant life and work experience. PLAR is not to be used by registered Conestoga students for the clearance of academic deficiencies and/or to improve grades.

Students must be at least 19 years of age or have an Ontario Secondary School Diploma (or equivalent) to be eligible to apply for PLAR. 

For more information, refer to the  PLAR policy and procedure or visit the  Credit Transfer & PLAR website. Questions regarding PLAR may be sent to  CreditTransfer@conestogac.on.ca.

Program Transfer

Students who would like to change programs within the School of Business may do so by completing and submitting a program application form to the registrar's office. Prior to completing the program application form, it is recommended that the student meet with the Program Assistant. If considering transferring to a program outside the School of Business, students may want to discuss options with a Career Advisor. When a student moves from one Conestoga program to another and where course numbers/codes are identical or equivalent, automatic credit is given if passing grades are met.

Registering in Courses

Students can register in a course under the 'Browse Continuing Education' tab in their Student Portal.

Dropping Courses

Students should consult their program support prior to dropping a course on the Student Portal. Dropped courses will appear as "W" (withdrawal) on transcripts if the student withdraws before the deadline date. If the course is dropped after the deadline, the student will receive an "F" (fail) on their transcript.

Students can drop a course on their own from the Student Portal, under the 'My Courses' tab.

Withdrawal from Program

Please note:  Continuing Education students are not required to complete a withdraw form if they choose to discontinue. 

Graduation

Students are eligible to graduate upon completion of all academic requirements in their program of study, including co-op/workpracticum placements.  Students need to inform the registrar's office if they are attending graduation through their Student Portal. Convocation ceremonies are held in June and November of each academic year. Students, who take longer than the advertised program length, are responsible for completing any new or additional courses due to a program design change.  Once students complete their program they are required to fill out an application to graduate form and submit it with payment to the registrar's office. Students who are discontinued or have withdrawn and then return to the college will be placed in the current program design and must meet all requirements to graduate.

Student Feedback

Ontario Colleges of Applied Arts and Technology Continuing Education Survey

The Ontario Colleges of Applied Arts and Technology Continuing Education survey is completed every three years and provides information regarding student's experiences in Continuing Education across the province. This data assists with improving Continuing Education student's experiences by learning about perceptions and experiences in a program or course.

Periodically, program specific surveys and focus groups are conducted to collect program relevant date for effective planning.

Key Performance Indicators

All college programs in the province are evaluated using Key Performance Indicators (KPIs) through the Ministry of Training, Colleges and Universities (MTCU). This survey is conducted each academic year in select classes. Strategic goals to improve the programs are developed from these results. This data and other data specific to the campus and the program/school are collected so that Conestoga College can continually improve quality.

Student Appraisal of Teaching 

The Student Appraisal of Teaching (SAT) allows direct feedback from students on teaching for a particular course. Completion of the SAT forms give teachers and academic managers valuable information to use for the improvement of teaching at Conestoga.

The SAT process has two components: Quick-SAT and Full-SAT. The Quick-SAT is 5 questions, occurs during week 5 of classes and provides early feedback to faculty about the student experience within their classroom. The Full-SAT is 44 questions and occurs late in the semester; a summary of the results goes to the academic manager to be shared with the faculty member. Typically about one-quarter of the faculty is appraised per term. All full-time faculty have a SAT review at least once every two years. Part-time faculty may be reviewed more frequently. Continuing Education students may have an opportunity to complete a SAT form during their Continuing Education course.


Safety Information

Services Offered

For general inquiries, contact Security Services at:
Cambridge (Fountain Street): Main Foyer, 519-748-5220, ext. 3357 
Doon (Kitchener): Main Building, Room 2B10-6, 519-748-5220, ext. 3357 
Guelph: Front Desk, 519-748-5220, ext. 3357 
Waterloo: Front Desk, 519-748-5220, ext. 3357 
Brantford: Wellington and Dalhousie Buildings, 519-748-5220 ext. 3357 
Safety and Security Services provides 24-hour security at the all our campus locations. Any Concerns or offences may be reported to Safety and Security Services in person, via email at securityservices@conestogac.on.ca and through the Mobile Safety App.
Emergency Number While on any campus is: ext. 5555 – please call for all medical, fire situations, threats, critical violence acts, reporting suspicious activity or require police assistance
Safety and Security Services provides the following services: first aid, personal safety education/plans, general information, emergency response, investigations, self defense training, mobile and bike patrol, crime prevention education, parking - sales, assistance and enforcement, security at residence and campus events.
Emergency phones and alarm systems are available 24 hours a day throughout the various campuses and available on any internal collage phone.
Check out our new Mobile Safety App available free for download on any phone system.
For more information on emergency response and what to do, go to the Security Services webpage.

Basic Safety

Refer to your Student Guide for Conestoga's Safety and Security services and procedures.
Note: Students may be required to sign a Conestoga College ITAL (CCITAL) Acknowledgment of Safety Training and Responsibilities Form depending on program requirements.

Emergency Telephone Messages

It may be necessary for family members to contact a student in an emergency situation. Family members need to know the student number, program name, school, and campus the student is registered in, to aid Security in locating the student. This information will be required when the family member calls. Please have family members contact Security directly at 519-748-5220, ext. 3357 - only if it is an emergency.

After Hours Access Policy

Conestoga hours of operation are 7:00 a.m. to 11:00 p.m. Conestoga recognizes that in some programs of study, students may require after-hours access to classrooms and labs. After-hours access is maintained in accordance with the academic needs of individual programs. The after-hours access is a privilege, not a right.
If after-hours access is required, faculty must contact security in advance, with the student(s) name, ID number, and program information, along with signed paperwork approving access. The student must follow these guidelines: 

  • Be in the designated room with another approved person
  • Inform security immediately of any out-of-the normal situations
  • Have student identification card available
  • Notify security upon departure
  • Not move furniture

Refer to the Student Guide for more information.

Parking

Paid parking is in effect at all Conestoga Campus locations. Pay and Display machines are available for purchasing daily parking passes in Lots 6, 10 and 11 (Doon). You can also pay for parking with the Honk mobile app. Since enforcement is conducted daily, please ensure you have the proper parking permit/pass displayed to avoid a parking ticket infraction. If additional information is required please contact Parking or Security Services.

Web-based Tools

Program courses may use web-based services with data centres outside of Canada. Students may be expected to complete assessments where information is transmitted outside of Canada. Students who do not wish to submit their information to other countries have the right to opt-out. It is the responsibility of the student to notify the instructor if they, in the first week of term or at the time assignment details are provided, wish to submit an alternate assignment.

Course examinations may be administered through a remote proctoring service to assure academic integrity. Ensure that you meet the system requirements that will allow the recording of your computer screen, webcam, and microphone.

Attendance at Evaluations

Working Together to Plan Your Success

Your success matters! As an emerging professional, it is important that you demonstrate the same professional attitude to your program that you will be required to demonstrate to your future workplace. Regular, punctual attendance, and active participation in scheduled classes, field and clinical placements, labs and any on-campus and off-campus activities scheduled by your program will help you to understand and master the learning complexities of your program.
If extenuating, unplanned circumstances require you to miss a class, please note that it is your responsibility to follow up with individual faculty members and to acquire any missed information.

Attendance for Evaluations

Evaluations are critical components of each course and your overall success in your program. An evaluation is defined as a test, exam, presentation or any other formal assessment that contributes to your course mark that requires your presence, in class or on-line. Please note that in many programs across the College, every field placement, clinical day, and lab/shop day is considered crucial to your overall learning and success and the expectation is that you attend.  If you are in a program that includes field or clinical placements, labs/shops, or any other on or off campus activities, it is essential that you discuss attendance requirements with your program faculty in order to understand expectations and consequences.  
Your attendance for all evaluations is a requirement. If there is a concerning pattern of absence from evaluations across your program, you may be asked to meet with the Program Coordinator and/or Student Advisor to discuss strategies for success.
While circumstances such as religious holidays and academic accommodations may necessitate rescheduling of evaluations and will be accommodated, please note that there will be no special arrangements made for rescheduling evaluations due to personal conflicts such as work or vacation plans.  

In order to facilitate a smooth implementation for all scheduled evaluations, both you and your program faculty have responsibilities which are listed below:

Faculty Responsibilities

  • To communicate all course obligations to you at the beginning of each semester through the Instructional Plan, including evaluation and presentation dates.
  • To communicate, in writing, any unplanned extenuating circumstances involving the college, the program or the faculty members that may require changes to the course schedule.
  • To provide alternative evaluation arrangements for missed evaluations/work due to recognized religious holidays as defined by the College Employer Council and documented accommodations through the Accessibility Office.
  • To accept alternative evaluation requests in good faith and examine based on the unique circumstances and students' individual needs.
  • To facilitate alternative evaluation arrangements as described below.

Student Responsibilities

  • To be informed about all course obligations and due dates.
  • To inform your faculty member in writing of the need to reschedule evaluations due to a religious holiday as defined by the College Employer Council.
  • If you have to be absent from any scheduled evaluation, report your absence on the Student Portal using the procedure below. You must do this prior to the start of the evaluation or risk receiving a mark of zero.

How to Report Absences on the Student Portal

  1. Log into the Student Portal and click on the 'Absence tab'.
  2. Indicate whether or not there is an assessment scheduled on that day by clicking 'Yes or No', as well as the reason for the absence (illness or other).
  3. Click 'Continue' to report the absence.
  4. Click 'I agree' to confirm the absence.
  5. You will receive a confirmation email that your absence has been recorded.

Important! Please note the following:

  • The earliest you can record an absence for a particular day, is after 8:00 p.m. the day before. You must report each day you are absent.
  • The Absence Recording System will show you as being absent for the day, starting from the time that you recorded the absence. For example, if you record your absence on a specific day at 11:00 a.m., the system will show you as being absent for all classes starting after 11:00 a.m. that day.
  • If you are going to be present for any other classes on the day for which you recorded an absence, please let the faculty member know by attending or following up by eConestoga or college email.
  • When you return to campus, make eConestoga or email contact immediately with the faculty member associated with the evaluation you missed in order to arrange appropriate follow up.

Valid Absence from Scheduled Evaluations Less than 20%

Conestoga recognizes that unexpected circumstances such as brief illness do arise during the semester and that a visit to a health practitioner may not be necessary. A valid absence from a scheduled evaluation worth less than 20% of the final grade which is not documented through the Accessibility Office or previously arranged due to religious holidays, will be accommodated once per course during the semester, subject to proper communication as described in the Student Responsibilities section above. If the evaluation cannot be rescheduled, (for example an experiential activity, lab or participation in a group presentation) reallocation of marks to another evaluation item will be determined by faculty and communicated to student via email to their eConestoga or college email address, or documented on an interview record and signed off by both faculty member and student.

Absence from additional scheduled evaluations worth less than 20% in the same course may require documentation for verification.

Valid Absence from Scheduled Evaluations 20% or More

Absence from scheduled evaluations worth 20% or more of the final grade that are not documented through the Accessibility Office or arranged due to religious holidays, will require appropriate documentation for verification, subject to proper communication as described in the Student Responsibilities section above.

Alternative Evaluation Arrangements

  • Faculty members will determine alternative evaluation arrangements as appropriate.
  • Students will complete any necessary forms. 
  • Students are required to complete the alternative evaluation as scheduled. If an evaluation cannot be rescheduled (for example an experiential activity or participation in a group presentation) reallocation of marks will be determined by faculty and communicated to student via eConestoga or college email, or documented on an interview record and signed off by both faculty member and student.
  • Tests will be made up in the Conestoga Test Centre in the following week, or by individual arrangements with course faculty member.
  • If the evaluation is to be conducted in the Conestoga Test Centre, students will be asked to show their ONECard* before permitted to write the test.

* Students taking part-time courses or in programs where a OneCard is not provided may be asked to show alternate ID.

Program Handbook Revision Log

Revision Date        

  • July 2019
  • July 2018
  • July 2017
  • June 2016
  • June 2015
  • June 2014

Accommodation Disclaimer

Conestoga College provides an equitable environment where all students have the opportunity to participate in College life. In accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code, Conestoga recognizes its responsibility and legal obligation to provide education, information and services in an accessible manner.

Conestoga's  Accessible Learning services provide support for students with permanent and temporary disabilities who feel they are encountering barriers to learning. They work with students to understand the impact of a disability in the college environment and will help develop a success plan that considers student goals and required academic accommodations. Accessible Learning will also communicate necessary accomodations to professors on behalf of the student. 

To consult with an Accessibility Advisor about accommodations please make an appointment by emailing  accessibility@conestogac.on.ca or calling 519-748-5220 ext. 3232.

Exceptions for non-accessiblity focused issues need to be consulted on with your professor. Final approval for exceptions unrelated to academic accomodations rests with the program chair.