Network Administration and Technical Support
2018/19 | Conestoga College
Program Code: 0917
School of Workforce Development, Continuing Education, and Online Learning
Conestoga College Institute of Technology and Advanced Learning
This is a companion document to the current Conestoga College Student Guide
Program Handbook Guidelines
The purpose of this handbook is to provide students with program-specific details and other important information. The material in this handbook is accurate at the date of posting, and is applicable for the current academic year. Students will be informed of handbook changes that occur, if any, through college email. Program handbooks are updated yearly and students must check their program handbook for the current edition.
Executive Dean, Workforce Development, Continuing Education, and Online Learning
Conestoga College Institute of Technology and Advanced Learning
(519) 748-5220 ext. 3221
Chair, Workforce Development & Part-time Studies
Sheila McGlashan MA (Ed)
Conestoga College Institute of Technology and Advanced Learning
Doon Campus, ATS Engineering Complex, Room 100
(519) 748-5220 ext. 2399
Academic Manager, Workforce Development & Part-time Studies
Danna Ferrarese, M. Ed., MLIS
Conestoga College Institute of Technology and Advanced Learning
Doon Campus, ATS Engineering Complex, Room 100
(519) 748-5220 ext. 3197
Doon Campus, ATS Engineering Complex, Room 100
(519) 748-5220 ext. 2390
Contact information for this faculty will be provided on the first day of related courses.
To meet the continued need for current computing and communication infrastructure support, companies are constantly seeking skilled team members who possess up-to-date knowledge and practical skills in the ever-changing field of information technology (IT). This accelerated program enables you to gain the critical knowledge and skills required to configure and troubleshoot end user computers, server operating systems, infrastructure services, and networks. Practical application of these skills and knowledge is vital to successfully work in the IT environment. Students hone their skills by completing activities typical for change management, problem tickets and work orders received within an IT support service setting. Knowledge and skills gained in this program will support professionals who are looking to challenge current industry certification exams. If you are looking to retrain to enter the IT field of employment, add practical experience to your current education, or further develop and enhance your IT skills for advancement in this field then this program is for you.
- Solve problems typical in an IT infrastructure services setting relating to installation, monitoring and configuration using recognized industry practices.
- Communicate technical information effectively using appropriate language, graphics and computer skills.
- Assess and troubleshoot basic network related issues using current industry processes and procedures.
- Administer physical and virtual network resources effectively using industry standard hardware, software, and tools.
- Identify methods that would be used to provide effective IT network support and services to address user needs.
- Collaborate effectively with other team members in the accomplishment of network support and service tasks specific to the professional environment.
- Develop a strategy for professional improvement, currency and sustainable success in the field.
Program Information and Requirements
Classroom InformationSuccessful students will:
- Attend classes on time.
- Wear appropriate business attire when required
- Report an absence before class begins through standard communication methods by logging in to the student portal or eConestoga.
- Obtain from classmates and/or eConestoga any assignments or notes that were missed.
- Be prepared for class, ready to ask/answer questions and participate in classroom discussions.
- Submit assignments on time that are business professional adhering to instructions.
- Maintain academic integrity on all assigned work and tests/examinations.
- Behave in a polite, ethical, professional and respectful manner toward all faculty, students, employers and colleagues both on and off the campus.
- Communicate effectively in English: reading, writing, listening and speaking.
- Ensure all emails sent to other students, faculty, or staff are written in professional business language. Abusive/inappropriate language will not be tolerated.
- Be a positive ambassador for the program and the college.
Course OutlinesCourse outlines state the learning outcomes that will be covered during the course. Details about the evaluation method, the weighting of assessments, and any other specific criteria required to successfully complete the course are also listed on the course outline. Students are responsible for reviewing the outline and the requirements to pass each individual course. Evaluation requirements vary from course to course. The passing grade and specific course stipulations are listed under the evaluation section of the course outline.
Course outlines are in the Student Portal under the 'My Courses' tab and posted on eConestoga. Students are required to review the course outline to acquire the correct resources/textbooks (i.e. edition, volume, etc.).
Required Supplies and TextbooksFor the most current listing of the required textbook for each course please visit the college bookstore. Any required materials for a course are listed on the course outline. Failure to obtain required materials may result in unsuccessful grades in the course. It is strongly recommended that students purchase their supplies, textbooks, etc., which are above and beyond the cost of their tuition, to increase their success within their program.
Instructional PlansInstructional plans will be provided to students on eConestoga. All assessment dates and deadlines will be posted on the instructional plan, including assignments, tests/quizzes, midterms, presentations, etc. This information acts as a guide to the course and will include a course schedule, which may be subject to change by faculty. Students are expected to review these documents on a regular basis and note all key dates and deliverables.
Practices within the Classroom
- Provide to students at the start of each course an instructional plan, which indicates the due dates for all assessed items (assignments, tests, exams, case studies, presentations etc.) and the respective weighting of each item toward the student's final grade.
- Return assessed items promptly and review with students – generally, students are not able to retain their tests/examinations/assignments and should review thoroughly at this time. It is the responsibility of the student to ask any questions regarding the assignment with the faculty member outside class time if required.
- Respond to student requests for consultations to discuss performance or questions in respect to their coursework and assessed items.
- Respond to student emails within a 48-hour period during business hours.
- Ensure course outcomes are covered in the assessment method.
- Attend and participate in lectures, presentations, group work, field trips or other activities related to the course/program.
- Adhere to all deadlines for assessed items, and write final exams as indicated on the schedule
- Submit coursework in the requested format, described by the faculty member in the rubrics or guidelines, by the specified deadline.
- Fully disclose and completely reference all sources used in submitted course assessments and not engage in plagiarism.
- Advise faculty of circumstances that would prevent the completion of assessments, prior to the deadline, and provide required documentation.
- Use Conestoga email to communicate with faculty, not personal email or eConestoga, unless directed otherwise by faculty.
- Check Conestoga email on a regular basis.
Electronic DevicesElectronic devices may be used for learning or instructional purposes. Professors or technologists may request devices be put away when a safety issue or distraction occurs. Devices used for accommodations are always welcome. Unauthorized devices in a testing situation will result in an academic offence and a mark of zero.
Recording DevicesStudents are not permitted to record lectures or take pictures without the consent of faculty and/or students. Content from the course is not to be posted on any external websites unless posted by faculty.
Students who are registered with Accessibility Services and have accommodations approved for recording lectures are permitted to do so with the faculty's knowledge.
Electronic Translator UseThe use of an electronic translator is prohibited. Courses are taught in English and students must be able to communicate in English.
AssignmentsEach faculty member will inform students of their guidelines for submitting assignments. For example, a case study format may not be the same for all faculty. Each faculty member will inform students of their late submission policies. It is the responsibility of the student to be aware of the course requirements for each of their courses. If an extension of time is required, the student must make the request to the appropriate faculty member well in advance of the due date - 24 hours minimum. Approval of the request is at the discretion of the faculty member.
GradingStudents can access interim grades throughout the semester on eConestoga. Final grades are submitted by faculty, approved by the Chair and posted on the Student Portal within 3-5 business days after the final examination or assignment due date.
The following grading system will be employed by faculty in reporting student achievement to the registrar's office. Specific programs/courses may require different minimum standards of achievement.
The following applies to course grading:
- The minimum passing grade for certificate courses is 55%, unless otherwise indicated on the course outline.
- If a course is repeated, the most recent grade will be used to compute the program GPA. However, both grades will show on the student's academic transcript.
- If the first course taken is a failure and the same course is repeated and it is also a failure, only the most recent failure will be used in the calculation of their GPA.
- Students who are permitted to write a supplemental exam in a certificate course will receive a maximum grade of 55%, if the supplemental is passed. If the supplemental is not passed, the failing grade will be retained.
PlagiarismPlagiarism will not be tolerated. Please review Conestoga’s Academic Integrity Policy and Procedure on plagiarism. Academic Integrity is expected and required of all Conestoga students. Students are responsible for personally maintaining control of their own work at all times, so that breaches of this policy are less likely to occur. Failure to maintain academic honesty will not be tolerated, and students found guilty in any way will be disciplined in accordance with the policy. The penalty levied for an academic offence is listed under the academic integrity procedure link above. Examples of plagiarism may include but are not limited to:
- The work submitted or presented was done, in whole or in part, by an individual other than the one submitting or presenting the work.
- Parts of the work are taken from another source without reference to the original author (i.e. copying a paragraph, a page, a sentence, and/or someone's ideas).
- The whole work (i.e. case study, essay, business plan, etc.) is copied from another source or person.
- A student submits or presents work in one course, which has also been submitted in another course, (even though it is the students original work) without the knowledge of/or prior agreement of the faculty involved.
Cheating gives an unfair advantage to the student over classmates and misrepresents that student's ability. There is a societal expectation that a standard has been met upon graduation and that the graduate is capable of meeting the expectations of the employing organization.
Cheating harms the student's reputation and learning. Grades obtained in the completion of the student's program must reflect their achievement and demonstrate ethical behaviour. Any student who helps another student to cheat is just as guilty of cheating as the student they assisted. Unacceptable behaviours in these circumstances include, but are not limited to:
- Using materials or electronic devices not authorized by the person giving the test.
- Collaborating with another student during a test without permission.
- Falsifications of an exam record or report.
- Knowingly using, buying, selling, stealing or soliciting contents of an exam or any assignment.
- Taking a test for another student or permitting another student to take a test for one's self.
- Attempting to bribe a faculty member to obtain a passing grade, or better grade on an exam or course.
Academic AssistanceStudents are advised to seek academic assistance directly from their faculty, Coordinator or program administrative contact if concerns arise. Students are also encouraged to access the various support services available that will enhance their learning experience at Conestoga College. For further academic and student assistance please review the links below:
- Aboriginal Services
- Accessibility Services
- Conestoga Students Inc.
- Career Hub
- Counselling Services
- Health Services
- Learning Commons
- Library Resource Center (LRC)
- Student Life
- Student Financial Services
Student Representation – Conestoga Students Inc. (CSI)Conestoga Students Inc. (CSI) and Conestoga agree that a student has the right to invite a member of CSI to a student and/or faculty meeting provided that 24 hours advance notice is given to faculty. This advance notice will ensure that all parties will have an opportunity to adequately prepare for the meeting.
Visit the Financial Aid and Student Awards Office on Conestoga's website for more information.
College Email Communication Requirements
College email must be used to contact faculty, Chair, academic support, etc. The information within the email must be kept professional. Students are required and expected to check their college email regularly. All students are assigned a college email during their active time at Conestoga College.
Please note that eConestoga email is course specific only, and may not be available for all courses. Therefore, college email must be used to contact faculty or other students.
If there are any issues accessing college email, please contact the IT department at: firstname.lastname@example.org or by telephone at 519-748-5220, ext. 3444. For further assistance, access the help desk located outside of door 3, or the IT department in room 1E12 (Doon) or 2B21 (Waterloo). Faculty will not respond to emails from non-Conestoga email addresses.
Conestoga recognizes you may have formal post-secondary education that may allow you to enter a program at an advanced level or provide for individual course exemptions. To ensure your credits are eligible for transfer, please contact our Credit Transfer Office. The Credit Transfer Policy and Procedure are available on the college website. For more information, visit the Credit Transfer & PLAR page.
Conestoga recognizes prior learning of skills, knowledge or competencies that have been acquired through employment, education (informal/formal), non-formal learning or other life experiences. Prior learning must be measured to meet the required course outcomes and grading standards. This policy applies to candidates who wish to earn academic credit for a course in acknowledgement of significant life and work experience. PLAR is not to be used by registered Conestoga students for the clearance of academic deficiencies and/or to improve grades. Students must be at least 19 years of age or have an Ontario Secondary School Diploma (or equivalent) to be eligible to apply for PLAR. For more information, refer to the PLAR policy and procedure. Questions regarding PLAR may be sent to CreditTransfer@conestogac.on.ca.
There are a number of different opportunities available to students who want to continue studying at Conestoga. For more information regarding program-specific pathways contact your program coordinator or administrative contact.
A student may be discontinued from the program on either academic or behavioural grounds, as set out in the Discontinuance Policy and Procedure. Discontinuance decisions on academic grounds are made at the end of each academic year. This will occur when a student has five or more outstanding failed courses in the program in which they are currently registered.
Program Advisory Committee (PAC)
Program Advisory Committees (PACs) provide the necessary link between Conestoga and the community it serves. PACs operate in an advisory capacity to Conestoga administration with the objective to keep Conestoga responsive to current and future workforce needs, trends or opportunities in industry and the marketplace.
All post-secondary education programs of study at Conestoga, both full-time and part-time, which lead to an employment related credential, or are approved by the Ministry of Advanced Education and Skills Development (MAESD), will be associated with a PAC, with the exception of apprenticeship and pre-apprenticeship programs. For any program not leading to an employment related credential, such as foundation programs, PACs are optional.
This program is delivered in an accelerated block style format. Block style format provides for each program course to be delivered in a specific sequence one course at a time.
Student feedback is an essential component of our continuous improvement process. Our opportunities for student feedback will include:
Student Appraisal of Teaching
The Student Appraisal of Teaching (SAT) allows direct feedback from students on teaching for a particular course. Completion of the SAT form gives teachers and academic managers valuable information to use for the improvement of teaching at Conestoga.
The SAT process occurs in the last one-third of the semester. Typically about one-quarter of the faculty is appraised per term, and each has two courses selected by their academic managers for appraisal. All teachers have a SAT review at least once every two years. The SAT process is managed by the Office of Institutional Research and Planning using an online survey system specifically designed for course/teacher evaluations. After all marks for the semester have been submitted, a summary of results goes to the academic manager to be shared with the faculty member. Continuing Education students may have an opportunity to complete a SAT form during their Continuing Education course.
Refer to the Student Guide for facility information, including hours of operation and closure practices.
Full-time courses at Conestoga are typically delivered during the following hours:
- Monday to Thursday, 8:00 AM to 8:00 PM
- Friday, 8:00 AM to 6:00 PM
In some instances, classes will be scheduled outside of this time frame to accommodate course, program, and college requirements.
Refer to the Student Guide for Conestoga’s Safety and Security Services and procedures.
Policies and Procedures
- Academic Credential Procedure
- Academic Dispute and Resolution Policy & Procedure
- Academic Offences Policy & Procedure
- Academic Recognition Policy
- Clearance of Academic Deficiency Policy & Procedure
- Co-operative Education Policy
- Discontinuance Policy & Procedure
- Evaluation of Student Learning Policy & Procedure
- Grading Procedure
- Graduation Requirements and Convocation Procedure
- Honours Policy & Procedure
- Program Withdrawal and Refund Procedure
- Student Code of Conduct Policy
- Student Concerns and Issues Policy & Procedure
- Student Feedback Policy
- Student Fees Policy & Student Fee Invoicing and Payment Procedure
Students must follow all of the policies and procedures for Conestoga College and it is expected that faculty will accept, fulfill and enforce these standards.
General Education / Breadth Electives
School of Liberal Studies
The purpose of diploma General Education electives and Degree Breadth electives is to provide graduates with the skills and knowledge to succeed not just in their chosen career fields, but in all life paths. Working collaboratively with your program, General Education and Degree Breadth elective courses help develop the critical and creative thinking skills, civic engagement and knowledge of the broader world of arts, culture and science that helps make you more reflective, creative, and effective in your own life.
All Ontario College Diploma, Ontario College Advanced Diploma, and Degree programs at Conestoga require students to complete general education electives / interdisciplinary breadth.
More information on these courses can be found at www.conestogac.on.ca/electives.
Attendance at Evaluations
Working Together to Plan Your Success
Your success matters! As an emerging professional, it is important that you demonstrate the same professional attitude to your program that you will be required to demonstrate to your future workplace. Regular, punctual attendance, and active participation in scheduled classes, field and clinical placements, labs and any on-campus and off-campus activities scheduled by your program will help you to understand and master the learning complexities of your program.
If extenuating, unplanned circumstances require you to miss a class, please note that it is your responsibility to follow up with individual faculty members and to acquire any missed information.
Attendance for Evaluations
Evaluations are critical components of each course and your overall success in your program. An evaluation is defined as a test, exam, presentation or any other formal assessment that contributes to your course mark that requires your presence, in class or on-line. Please note that in many programs across the College, every field placement, clinical day, and lab/shop day is considered crucial to your overall learning and success and the expectation is that you attend. If you are in a program that includes field or clinical placements, labs/shops, or any other on or off campus activities, it is essential that you discuss attendance requirements with your program faculty in order to understand expectations and consequences.
Your attendance for all evaluations is a requirement. If there is a concerning pattern of absence from evaluations across your program, you may be asked to meet with the Program Coordinator and/or Student Advisor to discuss strategies for success.
While circumstances such as religious holidays and academic accommodations may necessitate rescheduling of evaluations and will be accommodated, please note that there will be no special arrangements made for rescheduling evaluations due to personal conflicts such as work or vacation plans.
In order to facilitate a smooth implementation for all scheduled evaluations, both you and your program faculty have responsibilities which are listed below:
- To communicate all course obligations to you at the beginning of each semester through the Instructional Plan, including evaluation and presentation dates.
- To communicate, in writing, any unplanned extenuating circumstances involving the college, the program or the faculty members that may require changes to the course schedule.
- To provide alternative evaluation arrangements for missed evaluations/work due to recognized religious holidays as defined by the College Employer Council and documented accommodations through the Accessibility Office.
- To accept alternative evaluation requests in good faith and examine based on the unique circumstances and students' individual needs.
- To facilitate alternative evaluation arrangements as described below.
- To be informed about all course obligations and due dates.
- To inform your faculty member in writing of the need to reschedule evaluations due to a religious holiday as defined by the College Employer Council.
- If you have to be absent from any scheduled evaluation, report your absence on the Student Portal using the procedure below. You must do this prior to the start of the evaluation or risk receiving a mark of zero.
How to Report Absences on the Student Portal
- Log into the Student Portal and click on the 'Absence tab'.
- Indicate whether or not there is an assessment scheduled on that day by clicking 'Yes or No', as well as the reason for the absence (illness or other).
- Click 'Continue' to report the absence.
- Click 'I agree' to confirm the absence.
- You will receive a confirmation email that your absence has been recorded.
Important! Please note the following:
- The earliest you can record an absence for a particular day, is after 8:00 p.m. the day before. You must report each day you are absent.
- The Absence Recording System will show you as being absent for the day, starting from the time that you recorded the absence. For example, if you record your absence on a specific day at 11:00 a.m., the system will show you as being absent for all classes starting after 11:00 a.m. that day.
- If you are going to be present for any other classes on the day for which you recorded an absence, please let the faculty member know by attending or following up by eConestoga or college email.
- When you return to campus, make eConestoga or email contact immediately with the faculty member associated with the evaluation you missed in order to arrange appropriate follow up.
Valid Absence from Scheduled Evaluations Less than 20%
Conestoga recognizes that unexpected circumstances such as brief illness do arise during the semester and that a visit to a health practitioner may not be necessary. A valid absence from a scheduled evaluation worth less than 20% of the final grade which is not documented through the Accessibility Office or previously arranged due to religious holidays, will be accommodated once per course during the semester, subject to proper communication as described in the Student Responsibilities section above. If the evaluation cannot be rescheduled, (for example an experiential activity, lab or participation in a group presentation) reallocation of marks to another evaluation item will be determined by faculty and communicated to student via email to their eConestoga or college email address, or documented on an interview record and signed off by both faculty member and student.
Absence from additional scheduled evaluations worth less than 20% in the same course may require documentation for verification.
Valid Absence from Scheduled Evaluations 20% or More
Absence from scheduled evaluations worth 20% or more of the final grade that are not documented through the Accessibility Office or arranged due to religious holidays, will require appropriate documentation for verification, subject to proper communication as described in the Student Responsibilities section above.
Alternative Evaluation Arrangements
- Faculty members will determine alternative evaluation arrangements as appropriate.
- Students will complete any necessary forms.
- Students are required to complete the alternative evaluation as scheduled. If an evaluation cannot be rescheduled (for example an experiential activity or participation in a group presentation) reallocation of marks will be determined by faculty and communicated to student via eConestoga or college email, or documented on an interview record and signed off by both faculty member and student.
- Tests will be made up in the Conestoga Test Centre in the following week, or by individual arrangements with course faculty member.
- If the evaluation is to be conducted in the Conestoga Test Centre, students will be asked to show their ONECard* before permitted to write the test.
* Students taking part-time courses or in programs where OneCard is not provided such as Apprenticeship may be asked to show alternate ID.
Program Handbook Revision Log
|Revision Date||Summary of changes|
|01/08/2014||Original handbook creation.|
|01/07/2015||Updated per CCQI.|
|19/05/2016||Updated per CCQI.|
|07/2017||Updated per CCQI|
|07/2018||Updated per CCQI.|
Conestoga College is dedicated to promoting an equitable environment where students have the opportunity to participate in all aspects of College life. In accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code, Conestoga College recognizes its responsibility and legal obligation to provide education, information and services in an accessible manner.
The Program Handbook is intended to provide general information with respect to program expectations. There may be individual accommodations and/or medical circumstances that require exceptions. For example, students may need to be accommodated for a missed assignment or evaluation. Students who are registered with Accessibility @ Conestoga are not required to provide an additional doctor's note for a missed or late evaluation. For more information about Accessibility @ Conestoga please drop in or visit our website.
We recognize that other extenuating circumstances may apply. Consult with your Professor. All exceptions based on extenuating circumstances must be approved by the Chair.