Human Services Foundation
2017/18 Program Handbook
Program Code: 1053
School of Health & Life Sciences and Community Services
Conestoga College Institute of Technology and Advanced Learning
This is a companion document to the current Conestoga College Student Guide
The purpose of this handbook is to provide students with program-specific details and other important information. The material in this handbook is accurate at the date of posting, and is applicable for the current academic year. Students will be informed of handbook changes that occur, if any, through college email. Program handbooks are updated yearly and students must check their program handbook for the current edition.
To the School of Health & Life Sciences and Community Services
Your Bridge to Practice
What Can This Mean For You?
- The opportunity to begin, today, to become the professional you aspire to be.
- The opportunity to learn in life-like settings and with real-life scenarios, rehearsing for the day when you will be in these real-life situations.
- A unique inter-professional opportunity, given the number of different disciplines in the school. You will learn with, about and from your future colleagues.
- An opportunity to take advantage of the state-of-the-art facilities, social and study spaces in our Cowan Health Sciences Centre, as well as other unique learning resources such as the Motz Emergency Service Bays in the Regional of Waterloo Paramedic Services Station and the Child Development Centre (Doon Campus), or the WeConnect Agora and Simulation Centre (Living Classroom at University Gates).
- Your goal of being viewed by employers as a "preferred graduate" is up to you; your professors, support staff, administrative staff and college services look forward to supporting you as you journey from day one to your graduation.
1. Use MyConestoga to Connect To:
Your Conestoga Email: (e.g. John Smith, Student Number 1234567, email@example.com)
- This is the official communication vehicle regarding your academic requirements. Communication with Faculty/staff should only be through your Conestoga email account. Communication through other accounts may not be responded to. Check it regularly and respond as requested.
- This is your resource for all course-based program information and course-based communication with your faculty.
- Make eConestoga your partner in learning; this is your guide to all course activity.
- Only course logistics should be communicated through eConestoga, all other email communication should be done through your Conestoga email.
- Find your final grade information, college tuition invoices, class schedules and absence reporting.
Practicum Health Requirements: (Go to "Services" and find "Practicum Services Link")
- Keep track of your requirements on an ongoing basis; check that they are complete to allow you to go on your practicum (if applicable).
2. Know and Plan Around Your Academic Schedule With Your Family
- Your schedule has been planned with many people and multiple considerations in mind.
- Classes are typically scheduled from 8:00 a.m. to 6:00 p.m. (Note: times for practicums follow work place schedules).
The Academic Year has critical dates: Please plan around these dates to ensure you are here when you need to be--including the potential need to be present for the two weeks after the semester ends if you might need to complete supplemental work to allow you to continue to the next semester. Program start and end dates, holidays and deadlines for course add/drop and withdrawal, are located on the website. Course changes (add/dropping) may also be made through the Student Portal under the "My Courses" tab.
|Fall 2017||Dates||Winter 2018||Dates|
|Fall Orientation Week||Aug. 28 – Sept. 1||Winter Orientation||January 4|
|Fall Semester Classes Start||September 5||Winter Semester Classes Start||January 8|
|Student Success Week||Oct. 23-27||Student Success Week||Feb. 26-Mar. 2|
|Last Week of Semester||December 11-15*||Last Week of Semester||April 16-20*|
|Intersession (no classes)||Dec. 18- Jan. 3/18||Intersession (no classes)||April 23-May 4|
|*Programs with exams outside this time will be notified by the academic area.|
3. Be the Professional You Wish To Become - From Day One
Civility, respect and professional behaviours will be key in the quality of your learning experience—and a future employer's first and lasting impression.
Professional Dress & Conduct: See Professional Conduct section for professionalism expectations for your program. The college's Student Guide sets out Student Code of Conduct for our community at Conestoga.
Pre-practicum Health Requirements: Pay attention to the deadlines listed on your documents. Complete as required; without these, you will not be able to progress to your practicum and your program completion will be in jeopardy.
Social Media: Use responsibly. See Standards of Conduct section of the Handbook.
4. Attend To Enhance Success
Attendance Expectations: Attendance for class, labs and practicum supports student learning and your experience as a future professional. See attendance and student success strategies section in the handbook.
Absence from Evaluations: Must be reported in the Student Portal before your scheduled evaluation time. See attendance for evaluation section in the handbook.
Request for Accommodation for Religious Holidays: Request must be submitted to your Program Coordinator as per course schedule. See Religious Holidays sections in the Program Handbook.
5. Take Responsibility for Your Academic Status
Student Records: If you have questions about your student record, academic status and or program withdrawals, speak to your Program Coordinator.
Fee Payments: Payment is required to attend classes. Check your Student Portal for invoices.
Credit Transfer/Exemptions: Conestoga supports the transferability of academic credits between programs and educational institutions through recognized transfer pathways, articulation agreements and course-to-course equivalences. Please refer to the Student Guide for more information.
Student Forms: To access forms go to the Student Forms page.
Academic Policies & Procedures: May be found under Policies and Procedures.
Student Affairs Policies & Procedures: May be found at the Student Affairs page.
1. Your Teaching Team
Appointments: Making appointments (in person, by phone, email) helps to ensure your desired resource is available.
Email Inquiries: will be answered within two business days.
Urgent Need for Help: Program Assistants are available to help you reach one of the Teaching Team (contact information in Relationships Section of the Handbook)
2. Counselling and Services for Personal Needs
College Counselling: Professionally-trained counsellors can help you achieve your educational goals—for such common support as stress management, anxiety, depression, transition issues, family issues, etc. Counselling is free, voluntary and confidential. Arrange to see a Counsellor quickly if academic or personal problems stand in the way of your college success. To make an appointment, visit or call Doon-Room 1A101, 519-748-5220, ext. 3360, Monday to Friday, 8:30 a.m. to 4:30 p.m.. Check the counselling services website for more information.
Good2Talk: Confidential 24-hour phone line for stresses big and small. Call 1-866-925-5454.
Conestoga Security: Provides a safe and secure work and learning environment. Call 519-748-5220 ext. 3357. Refer to the Student Guide for Conestoga's Safety and Security Services and procedures.
Student Financial Services: Student Financial Services can help you by providing you with options to finance your post-secondary education.
CSI Food Bank: The CSI Food Bank is an emergency food relief program for current Conestoga students.
Health Services: Your family doctor on campus. Check out the services that they offer on their website or call 519-748-5220 ext. 3679. Services available Monday to Friday, 8:30 a.m. to 4:00 p.m.A full-time health nurse is on site.
Facility Information: Refer to the Student Guide for information on after-hours parking, classroom and computer labs.
3. Accessibility Services
Students with Documented Disabilities are encouraged to book an appointment with Accessibility Services to access accommodations –early in your program. Disability-related documentation will be required to book an appointment. Go to the Accessibility Services webpage for more information.
Adaptive Technology Aids and Special Facilities: Adaptive Aids are arranged through Accessibility Services; handicapped–accessible washrooms are located throughout the campus. Contact the Adaptive Technology Lab for more information on adaptive technology aids.
4. Student Study Spaces and General Supports
Cowan Health Sciences Centre (F-wing)
Student Lounge Space: Enjoy seats on each of the three floors. Plugs for laptops and charging stations are located throughout these areas.
Student Meeting Room Space: There is both formal and informal student study space available for use within the Cowan Health Sciences Centre. For more information on the availability of this space, please go to the Interprofessional Resources Office (2F16).
General Access Computers and printers are located in two areas:
- 1st Floor—in the student lounge area with photocopier
- 2nd Floor—at the Customer Service Desk and kiosk area
Open Access Lab, 2nd Floor, 2F18.
This is available on a come and go basis for health & pre-health programs practicing key skills. It is open from 8:00am-4:00pm. Book with an Open Access Staff.
Lockers are available with your tuition; important to store your extra clothes and books, etc. so that you can be at your professional best in the lab. Learn how to obtain a locker.
Information Technology: IT Service Desk—1E12 (provides supports & general assistance with college-related needs such as Email, Network accounts, connectivity & wireless printing. Go to the Web IT Service Desk for more information.
5. Services for Students
Library Resource Centre: Located on 2nd Floor B Wing; Go to the Library Resource Centre page for more information.
International Education Office: Check out the International Education Office for services available to you.
Learning Commons: Your one-stop resource for academic services and resources, such as Math, Writing Skills, Peer Tutors and resources for APA. Check out their website or Access through MyConestoga.
Student Life: Get involved and shape your experience. Visit the Student Life page or Connect to MyConestoga for your Co-Curricular Record.
Student Financial Services: Your one-stop resource to apply for student awards, bursaries, and scholarships apply early to increase your chances.
Bookstore: Your location to buy books (check out their options including used books), clothing for your program and general supplies. Find it in the A wing, just inside Door 1.
Co-op and Career Advising: Your resource for Co-op Placements (if you are in a degree); your source of help to look for summer jobs or future careers and gain help preparing your resume. Check out the Co-op and Career Services site for more information.
Dear Human Services Foundation Student,
This handbook has been prepared to provide further information about academic standards, guidelines and processes specific to the Human Services Foundation (HSF) Program. Reading, understanding and following the information in this handbook is an important first step in your continued success in this program and your chosen profession. The handbook has been compiled with careful consideration for your personal and professional growth during your year at the college. If you do not understand any of the information in this handbook, please ask the faculty or Chair for an explanation.
Use the index in this handbook as your guide and the contents as your continuous reference as you proceed through the program. The Human Services Foundation Program faculty will refer to the handbook often, but the responsibility for knowing the program standards is ultimately yours.
In addition to the Human Services Foundation Program Handbook, the Conestoga Student Guide outlines important policies and procedures for you to follow. The Human Services Foundation Program Handbook is a supplement to, but not a replacement for, the Conestoga Student Guide.
We are here to help you have a successful year. Should you experience difficulty or need assistance in any area of your studies, please talk to your faculty, or come to my office to seek direction to ensure your success in the program.
All the very best to you in your studies.
Goranka Vukelich, Dean, Community Services,
Cathy O'Toole, Chair, Human Services,
& Human Services Foundations Faculty Team
Program Description Human Services Foundation
This one-year certificate program is designed to prepare students to enter a variety of career-based academic programs in the community service professions. As a foundations program, particular emphasis will be placed on the further development of self-awareness, personal growth and maturity, personal and professional responsibility as well as personal suitability related to the career program of choice. Students who are eligible to continue in second semester will be asked to select program electives that will assist them in preparing for application to further diploma or degree level programs.
Our students have interests in careers related to programs such as Recreation & Leisure, Social Services, Early Childhood Education, Educational Support, Police Foundations, Protection, Security and Investigation, Community and Criminal Justice, and Child & Youth Care. In addition, many students have an interest in the health domains such as Nursing and Personal Support Worker and a few even determine that a career in business or administrative work might be of interest.
Completion of the HSF Certificate is potentially, a stepping stone. During this program, students may apply for admission into other educational programs (diploma or potential degree level) that will give them specific training, knowledge and skills for their desired occupation in the human services field.
Please note that completing this certificate does NOT guarantee admission into any program. Students are required to fulfill admission requirements as listed by those programs into which they apply. However, Conestoga College will most definitely consider the achievement of students who have completed the HSF certificate as they apply to other programs and students who successfully compete the HSF program may be eligible for bonus marks toward application into other human services diploma programs. Please consult admission requirements of other programs for details.
This Program Standards Handbook is intended to provide a general guide. It is a complement to the Conestoga Student Guide. Please consult both.
Program Learning Outcomes
Recognizing that HSF is a foundations program, there are several goals that the program endeavours to reach. In addition, the purpose of the HSF program is to introduce the student to the various careers that make a difference in others' lives, in order to facilitate the student's further academic and career planning for a potential career in the human services field.
In this regard, the program learning outcomes are as follows:
1. Demonstrate communication and academic skills at the post-secondary level in preparation for future academic learning.
2. Use a variety of college resources for the purpose of enhancing student success.
3. Assess the careers in human services fields and their associated requirements for the suitability to self.
4. Analyze the academic and professional requirements of careers in the human services field.
5. Describe how the contributions of professionals working in human services fields impacts on the health and wellness of individuals and communities.
6. Discuss basic theoretical concepts and practices applied in the field of human services.
Our students come from many paths. Some have spent some years in the work force and are looking for a career change. Some may want to give back to their community. Others may wish to embark upon a career where they can tap into what they believe to be their inherent "people skills". Some have come directly from high school. Our age range is particularly diverse and we aim to create a learning experience that is useful to everyone. The program helps students to explore their motives for wanting to work with others, what their career interests might be and then, to help students direct their plans to a future course of study.
Program Courses and Program Map
|Course Number||Course Name|
|COMM1085||College Reading and Writing Skills|
|HSF1005||Enhancing Student Success|
|HSF 1057||Interpersonal Behavior and Human Services|
|HSF1180||Career Exploration in Human Services|
In the second semester, all students will take four common courses and you will have the option of taking a degree-stream or a diploma stream. Decisions for which stream you wish to pursue need to be made in the first term and you will need to fulfill prerequisite requirements as necessary.
|Course Number||Course Name|
|HSF1035||Social Issues in Human Services|
|HSF 1220||Applied Human Services Practices|
|COMM 1835||Foundations in Presentation Skills|
|Course Number||Course Name|
|HSF 1230||Digital Literacy|
|Course Number||Course Name|
|MAT 1005||Math for Data Management|
Human Services Foundation Program Map
Program Map describes your learning journey with three important components:
- All courses focus on you demonstrating development towards the program outcomes and capabilities through your program journey.
- There are themes for your learning that will inform you on the courses you will take to develop program capabilities.
- Each semester has a theme that creates milestones for your learning within a semester and your journey from one semester to the next semester and ultimately to your readiness to graduate.
Engaging into College Education
Strengthening Learner Capabilities for Next Steps
Human Services Attributes
|English I||Foundations in Presentation Skills|
|Essential Mathematics||Digital Literacy OR Math for Data Management|
|Enhancing Student Success||Social Issues in Human Services|
|Career Exploration in Human Services||Group Dynamics|
|Development Psychology||Understanding Diversity|
|Interpersonal Behaviour and Human Services||Applied Human Services Practices|
- Professional oral and written communication.
- Critical thinking.
- Effective organizational and study habits.
- Ability to utilize a variety of college resources to enhance student success.
- Ability to work in groups.
- A fuller understanding of the range of careers in the human service fields and the professional requirements associated with those careers.
- Ability to understand the complexities involved in working with a range of diverse populations.
- Assess personal strengths and interests.
- Develop suitable career goals.
- Determine and implement academic steps in order to reach those goals.
Program Design for Your Cohort
Students can find their program design on the student Portal by following the steps below:
- Log in to Student Portal
- Click on 'My Courses' tab
- Select 'View Progress Report' button
Courses are listed by level/semester. Students can also view courses for the most current program design for this academic year on the Conestoga College website. To find these courses, students need to scroll down the page to the 'Program Courses'.
Pathways and Further Post-secondary Education Opportunities
Conestoga pathways enable students to build on their academic achievements in order to earn a degree or additional credential. Pathways are formed through agreements between Conestoga programs or partner institutions. View the transfer agreement opportunities for this program.
There are a number of different opportunities available to students who want to continue studying at Conestoga. Whether you wish to transfer to another program or apply to a new program after graduation, Conestoga has established pathways to help you meet your goals. Conestoga Pathways information is available on Conestoga's website.
The HSF program is designed to support and assist students as they consider their career path. The courses and overall program orientation are directed to guide students at each step of their career exploration.
Graduates are prepared to enter a variety of career-based programs with the prerequisite skills and knowledge to enhance their level of achievement in the career program of their choice. A five-mark (5) bonus will be granted to any applicant who has successfully completed Conestoga's Human Services Foundation program and who is applying to any of the following Conestoga diploma programs: Early Childhood Education; Recreation and Leisure Services; Social Services Worker; and Protection, Security and Investigation.
College staff encourages students to take full responsibility for their education. Staff (professors, counsellors, administration) at the college want students to succeed and are very willing to facilitate student growth. However, it is the student's responsibility to ensure their own success. Students have a variety of resources to which they have access. These include Student Services, Peer Services, Disability Services, Conestoga Students Inc., etc. Please consult the Student Procedures Guide for further details or consult with the HSF faculty.
Communication and Contact Information
Below, is a list of current faculty and administration staff. Specific teaching assignments will not be released until the beginning of each semester.
|Cathy O'Toole||Chair, Human Services||
519-748-5220 x 3603
519-748-5220 x 3765
|Dom Parisi||Office Assistant||
519-748-5220 x 3182
Faculty and Program Coordinator
519-748 5220 x 3102
519-748 5220 x 3935
During the school year, students will be taught by a number of faculty members. Any questions or concerns that relate to the course should be directed to the instructor of the course. Examples would include readings, tests, assignments due dates, need for greater clarity on class discussions, etc.
The Coordinator of the HSF program (Michael Mainland) is responsible for overall program development and assessment. The Coordinator ensures that the HSF program's standards are set and maintained according to those set by the College. The Coordinator liaises with other members of the College community to alter the program from time to time to ensure its currency, its synchronicity with other programs and its value for the student. If there are overall program concerns, questions or needs for clarification, please refer to the HSF Coordinator.
Chair, Human Services
The Chair of the department, Cathy O'Toole, provides academic leadership to our program and oversees its operations. In addition to our program, the Chair provides leadership to a number of other community services programs. These other programs have similarity with our program and are connected to the interests of our students. The Chair provides opportunities for Coordinators, faculty and students to connect their interests for the purpose of supporting student success. In addition, the Chair is a member of our team dedicated to student success. As such, the Chair is involved in our program and is available to student comments, questions and concerns.
Michael Mainland, B.A., B.S.W., M.A., Ph.D. (candidate)
Debashis Dutta, B.A., B.S.W., M.S.W. (R.S.W.) Ph.D. (candidate)
Debashis has been a certified/registered social worker for many years and worked in children's mental health, Aboriginal social work, family preservation, foster care & adoption, and individual counselling. Mike has unique educational qualifications that include degrees in social work and recreation & leisure. Mike's experiences include family support work in mental health and developmental disabilities, group facilitation skills and a significant interest in positive psychology and mind-body interactions. Both Debashis and Mike are about to complete a PhDs, and both have taught at Conestoga and University of Waterloo.
Most professors will outline their office hours in the first class. These times may also be posted for students to consult with their professors about any academic issues or to receive assistance related to coursework. If students anticipate a need for additional time, they are asked to make an appointment. In general, faculty members are very accommodating and are very willing to spend time to address student concerns.
Conestoga College will provide the student with a Conestoga email account that will serve as your email for use between yourself and faculty during your time in HSF. Please use the Conestoga email account assigned to you in communicating with us rather than any personal emails such as Hotmail, Yahoo, Gmail, etc. We cannot guarantee that we will respond to emails other than ones sent through the college accounts while you are enrolled in the program. At the end of the year, you can provide your permanent/personal e-mail if you wish for the purposes of continued contact. Students are strongly advised to make phone calls to professors in addition to sending emails.
Posted Information for Students
Marks are obtained through the Student Portal on the College's Website. The Student Portal is also the site where students can obtain their timetable and other college-wide notices. eConestoga is the online educational complementary forum through which Conestoga offers online courses, hybrid courses and course-related information. As such, for some courses, you can obtain assignments, lecture notes, links, etc. as they pertain to your course. The eConestoga site will also have a bulletin board where students can post topics and issues of interest so long as this is done respectfully and does not violate the Student Guide.
We appreciate that concerns/issues may arise during the learning experience. Our goal is to collaborate—students with faculty and staff—to resolve situations of concerns quickly and to learn and improve from these situations.
To achieve this goal, we need an effective problem-solving environment. This means:
a. When a situation of concern arises, it needs to be raised in timely manner and discussed by the individuals involved. This is the most important area for effective problem solving.
**Problem-solving closest to the individual associated with the learning is the place to start.
b. Please see the "Student Concerns/Issues" section in the Student Rights and Responsibilities chapter of the college Student Guide for further details to be followed for the informal and formal procedures for the resolution of concerns and issues.
c. Please note that issues and concerns related to a placement site, its operation or its employees should first be brought to the attention of the Conestoga Field Placement Supervisor or Program Coordinator, subject to the additional procedures outlined in the following Sections on "Professionalism" and "Concerns Regarding Safety or Care/Service for Clients during a Practicum/Field Placement".
Conestoga Students Inc. (CSI) and Conestoga agree that a student has the right to invite a member of CSI to a student/faculty meeting, provided that 24 hours advance notice is given to faculty. This advance notice will ensure that all parties will have an opportunity to adequately prepare for the meeting.
PAC (Program Advisory Committee)
Each program at Conestoga has a Program Advisory Committee (PAC), which is made up of industry and academic representatives, as well as current students. They meet several times a year to discuss the direction in which that industry is heading and any improvements that can be made to keep the program current. This helps to ensure that students are learning material that is relevant to their industry.
At the beginning of each year, the coordinator of the program will ask for student volunteers. The coordinator will decide which students will represent years one and two. The student attendees are important members of the committee and are expected to be present at the meetings. Students must prepare and submit a report based on guidelines provided by the Program Chair/Coordinator which will be presented at the meeting. Students are expected to be professional, dress in business attire and engage in discussions.
WIHSC (Waterloo Interprofessional Health & Community Student Collaborative)
Conestoga College offers many unique and exciting opportunities for personal and professional growth. One of the things that contribute to the excellence of this college is the host of exciting extra-curricular opportunities that add to the culture of this fine institution. WIHSC (Waterloo Interprofessional Health & Community Student Collaborative) is one such club whose members strive to 'learn with, from, and about' each other.
Membership of this active group is comprised of students enrolled in health, community, and social sciences programs at the Doon campus. Some of the most popular initiatives that this group regularly engages in are interactive simulation exercises, peer-mentoring, guest speakers, paper case studies and monthly meetings. To find out more about this exciting opportunity, please visit the WIHSC website. The website includes information on past events (pictures and videos) as well as how to get involved. Get involved, have fun, and learn more about the team members you will work with upon graduation! For more information, please contact your Program Coordinator.
Student feedback is an essential component of our continuous improvement process. Our opportunities for student feedback include:
Key Performance Indicators
All college programs in the province are evaluated using Key Performance Indicators (KPIs) through the Ministry of Advanced Education and Skills Development (MAESD). This survey is conducted each academic year in select classes. Strategic goals to improve the programs are developed from these results. This data and other data specific to the campus and the program/school are collected so that Conestoga College can continually improve quality.
Student Appraisal of Teaching
The Student Appraisal of Teaching (SAT) allows direct feedback from students on teaching for a particular course. Completion of the SAT form gives teachers and academic managers valuable information to use for the improvement of teaching at Conestoga.
The SAT process occurs in the last one-third of the semester. Typically about one-quarter of the faculty is appraised per term, and each has two courses selected by their academic managers for appraisal. All teachers have a SAT review at least once every two years. The SAT process is managed by the Office of Institutional Research and Planning using an online survey system specifically designed for course/teacher evaluations. After all marks for the semester have been submitted, a summary of results goes to the academic manager to be shared with the faculty member. Continuing Education students may have an opportunity to complete a SAT form at the conclusion of each Continuing Education course.
Class Cancellations Due to Faculty Absence
All class cancellations due to faculty absences will be posted in the Student Portal on the left hand side of first page which a student sees after logging in. These notices in the Student Portal will be the only general notifications of class cancellations due to faculty absences.
Faculty who will be absent will not be informing students of class cancellations through eConestoga.
Class Cancellations Due to Inclement Weather
College closure due to inclement weather will be announced on local radio stations (92.9; 88.3; 1460; 96.7, 105.3, and 1240). It is up to staff and students to listen for campus closures. If the college is closed a message will be left on the campus switchboard after office hours. A notice will also be placed on the college website.
Personal Notifications of Class Cancellations
Students have the option of receiving special emails or SMS text messages notifying them of class cancellations due to faculty absences. To receive such personal notifications students must subscribe to this special service.
- Log in to the Student Portal
- Select Notifications under the Profile tab
- Select the method by which you would like to be notified
- Click Update.
Note: To change the email address to which these notifications will be sent, select My Addresses under the Profile Tab, and change the default email address.
Program Standards for Professional Practice
As a student of Conestoga College you are a member of the college community and as such you have received a Conestoga Student Guide that includes Student Rights, Student Responsibilities, and Student Code of Conduct. The Student Responsibilities section includes detailed information regarding plagiarism, cheating, and academic dishonesty. It is essential that you review this section and familiarize yourself with these Responsibilities. It is expected that your conduct as a student will be reflective of the responsibilities listed. If you have any questions regarding any of them, please contact your Program Coordinator.
The HSF program subscribes to overall College statements on rights and responsibilities for students and staff. In addition, to complement or to specify overarching organizational procedures, the following pages spell out forms and statements which make explicit behavioural, academic and professional expectations as they pertain to the student's tenure while in the HSF program and at Conestoga College. Please consult with faculty if there are any questions about the information listed below.
I, the student in the Human Services Foundation Program, agree to abide by the criteria stated:
I will demonstrate Positive and Effective Interpersonal Skills by:
- using self-disclosure appropriately
- actively demonstrating positive regard for others
- demonstrating positive regard for others
- demonstrating empathy
- constructively attempting to resolve conflict with others
- demonstrating consistency in verbal and non-verbal communication
- demonstrating the ability to work as a team member
- respecting the rights of others
- respecting the confidentiality of others
- demonstrating sensitivity and consideration of others
- attending classes and other scheduled learning activities
- being punctual
- meeting stated or agreed upon deadlines for each course, professor and other expectations
- maintaining confidentiality
- demonstrating honesty in all academic and learning settings
- seeking appropriate assistance and supervision
- attending appointments as designated by college staff
- engaging in behaviour that would increase one's confidence in my ability to respect and care for others and/or be an effective change agent
- accepting feedback from others and modifying behaviour, if indicated
- maintaining appropriate standard of dress and personal hygiene
- demonstrating respect and professionalism for all faculty, staff and fellow learners by not engaging in aggressive, threatening and/or aversive behaviour
- being drug and/or alcohol free while engaging in classroom program or college related activities
Academic Integrity and Plagiarism
Academic honesty is expected and required of all Conestoga students. In order to maximize your success as a student, it is critical that you familiarize yourself with the Academic Integrity Policy found in the Conestoga Student Guide. This guide has been provided to you on our College website. The Academic Integrity Policy provides a detailed description of the following:
- Scope of academic integrity,
- What academic integrity means,
- What types of behaviours constitute a breach of academic integrity,
- The penalties associated with breaching academic integrity.
After reading this information, if you do not fully understand what is meant by academic integrity, and what is required of you to maintain academic integrity, please speak with a faculty member or your program Coordinator. Please note that maintaining academic integrity is very important, and that it is your responsibility as a Conestoga student to know the Academic Integrity Policy and to initiate help if you do not fully understand it.
Below are a few hints to help you avoid breaching academic integrity.
- Make sure that you recognize information that requires referencing.
|Milk is good for you.||General information in the public domain. Does not require referencing.|
"According to Health Canada milk beverages provide the nutrients needed for healthy bones and optimal health".
Health Canada. (2008). Canada's food guide: Milk and alternatives. Retrieved May 17, 2011 from http://www.hc-sc.gc.ca/fn-an/food-guide-aliment/choose-choix/milk-lait/index-eng.php
|Direct quote right from a published source. Requires a reference.|
Consuming milk every day provides the nutrients that you need for healthy bones and optimal health.
Health Canada. (2008). Canada's food guide: Milk and alternatives. Retrieved May 17, 20011 from http://www.hc-sc.gc.ca/fn-an/food-guide-aliment/choose-choix/milk-lait/index-eng.php
|Information that has been put into your own words, but offers information outside of public domain related with specialized knowledge. Requires a reference.|
- Whenever you refer to material from another source, whether book, journal article, video, newspaper, or electronic publications, you must acknowledge your source using proper citations and references. The APA style is the format most often used in the health and social sciences. Please visit the Conestoga Learning Commons for assistance with the APA format.
- If you work collaboratively with others on an assignment, including in class assignments that expect independent submission, make sure that you do not copy words or ideas from others intentionally or by accident.
- Make sure that you read the Academic Integrity Policy located in the Conestoga Student Guide, and that you fully understand it. The policy describes additional behaviours that represent a breach of academic integrity.
Copyright – What Students Need to Know
Photocopying and scanning at Conestoga are governed by the Copyright Act, an agreement with Access Copyright, and the Association of Canadian Community Colleges' Fair Dealing Policy.
Under the terms of our Access Copyright license which gives the broadest permission:
You can photocopy or scan the following:
- Up to 10% of most published works
- One chapter that is greater than 10%, but no more than 20% of the book
- One article, short story, play, poem or essay from a book, magazine or journal issue containing other works
- One newspaper article or page
- One entry from an encyclopedia, dictionary, annotated bibliography or similar reference work
- One drawing, sculpture, painting, print, architectural work of art or work of artistic craftsmanship from a larger volume containing other works.
If you copy 10% of a book today, 10% next week, 10% the week after that, and so on, this is called cumulative copying and it is not allowed. The copy limits apply to an entire academic year, so once you reach the limit for an item, you can't copy more until the next academic year.
You cannot copy or scan the following:
- Workbooks or study guides that are intended for one-time use
- Instruction manuals
- Sheet music and original artistic works including photographs or prints
- Business cases
- Any of the items on the Access Copyright Exclusions list
You can find all of this information and more on the Copyright for Students web page.
If you have any questions about copyright or the limits of copying on campus, contact James Yochem, Copyright Coordinator, at Jyochem@conestogac.on.ca or 519-748-5220 ext. 3746.
Safe practice is a hallmark of professional practice. It is an expectation of everyone who is or wants to be a professional.
There are a number of policies and procedures associated with practical training in your program that have been developed to ensure your safety and the safety (physical and emotional) of those around you. These will be reviewed with you during your program.
The following basic procedures are outlined for your attention and follow-through:
- Your personal safety begins with the use of professional attire and foot wear and with your attention to the health and safety expectations that may be identified throughout the college.
- Help us have a safe and pleasant environment by wiping up spills, by ensuring lap top cords do not snake across walking areas and by reporting equipment or facility problems when you see them.
Concerns such as these in the Cowan Health Sciences Centre may be reported to an employee in the Interprofessional Resources team.
- Specific dress codes, personal protective equipment and specific codes of behavioral conduct may apply to certain programs; failure to follow these may result in your inability to participate in a lab, class or experiential learning activity.
- Safe work practices are to be followed during all training; follow the direction of your instructors. If you have a practicum, your Clinical Instructor/Responsible Faculty/Preceptor will ensure that you are aware of safe practices and safety precautions and procedures. This includes problem-solving by the Responsible Faculty and Program Coordinator with the college's Occupational Health & Safety Department as required. For example, should outside temperatures during the summer become unusually hot, very high temperatures may occur in some workplaces; this could require that specific steps be taken to ensure a safe working environment.
- All safety-related accidents, incidents, and near misses must be reported to the Instructor-in-Charge immediately. This is an opportunity to problem-solve about how to avoid these areas of concern for the future.
Student Protection Acknowledgement
A Student Protection Acknowledgement confirmation pop-up will appear when a student logs into the Student Portal on a yearly basis. This will direct students to policies and procedures relevant to their academic responsibilities. All Conestoga College wide academic policies and procedures are listed on the college website under "About Conestoga", "Policies and Procedures".
Students are advised to review and comply with all policies and procedures, including the following:
- Academic Dispute and Resolution Policy & Procedure
- Academic Integrity Policy & Violation of Academic Integrity Procedure
- Academic Recognition Policy
- Academic Credential Procedure
- Clearance of Academic Deficiency Policy & Procedure
- Co-operative Education Policy
- Discontinuance Policy & Procedure
- Eligibility to Participate in Co-op Work Terms Policy & Procedure
- Evaluation of Student Learning Policy & Procedure
- Grading Procedure
- Graduation Requirements and Convocation Procedure
- Honours Policy & Procedure
- Program Withdrawal and Refund Procedure
- Student Code of Conduct Policy
- Student Concerns and Issues Policy & Procedure
- Student Fees Policy & Student Fee Invoicing and Payment Procedure
- Student Feedback Policy
Students must follow all of the policies and procedures for Conestoga College and it is expected that faculty will accept, fulfill and enforce these standards.
Professional Conduct - Use of Social Media and Cell Phones
To support a quality and respectful learning environment both in the classroom and in field placement, the use of cell phones and laptop computers for social networking should only occur during break times, before/after class, outside of children's play areas (indoors/outdoors) and during formal break time in field placement.
Laptops and other forms of technology may be used in the classroom when the use pertains to the content and processes of learning facilitated by the professor/team member. If your technology use is disruptive to the class, the faculty/staff may ask you to leave the class until such time that you are able to re-engage in the learning process.
Social Media Policy
- Social media has many advantages for a professional. It can be used to network, to resource information and keep current
- As a student and future professional, it is essential to maintain professional boundaries in all communication, including Social Media.
- According to the Ontario College of Teachers (2011), "Electronic messages are not anonymous. They can be tracked, misdirected, manipulated and live forever on the internet. Social media sites create and archive copies of every piece of content posted, even when deleted from on-line profiles. Once information is digitalized, the author relinquishes all control." The same organization also indicates "Online identities and actions are visible to the public and can result in serious repercussions or embarrassment. As the Office of the Privacy Commissioner of Ontario notes, users may intend to share their online existence solely within their own network, but in theory anyone can access the user's musings, photos and information. Further, the words can be altered, forwarded and misquoted. "
Ontario College of Teachers. (2011). Professional Advisory-Use of Electronic Communication and Social Media. Retrieved May 12, 2015, from https://www.oct.ca/resources/advisories/use-of-electronic-communication-and-social-media
Ensure that your posts reflect you as the professional you are and wish to become – if a potential employer were to see your posts.
- Many types of social media encourage instantaneous, casual dialogue. It is important to remember that even an innocent comment may be easily misunderstood.
- Assume that information you post or send can be accessed or altered by anyone.
- Consider whether any posting may reflect poorly on you, your school, or your profession.
- Avoid online criticism of other students, colleagues, professors or field placements.
- Avoid impulsive, inappropriate or heated comments.
- Pictures should not be taken, posted to social media sites or shared without the express permission of all individuals involved.
- Remember that online sites you visit are not anonymous.
- Make sure your on-line name and email reflect professionalism.
- Ensure that your postings will not be considered harassment or defamation of a peer, colleague, faculty or others.
Maintain privacy of all care and service activities when in practical work experiences:
- Do not take or post any pictures while on placement or involved in lab activities
- Maintain client-provider relationships and boundaries. The addition of a client to a 'friendship" status online is unacceptable.
Please respect the fact that your faculty and staff will not invite you to their personal web pages when you are a current student, nor will they accept any invitations to your personal sites (Keep faculty and staff as resources to connect with after you have graduated or after you have left the college)
Cell Phone Policy
Students should respect their professors and other instructors by following program policy and not use their cell phones for personal use during class time. This is representative of the professional manner in which you are expected to act as you prepare to enter the workforce.
Students will not bring their cell phone or technology device into a test or examination, unless required for the examination and approved by the faculty. Phones should be left in your locker or left in your bag at the front of the classroom. In the event of an urgent need to keep your cell phone with you during a test (parents with young children, students experiencing a family emergency, etc.) please speak to your professor as soon as you enter the examination room. Those who have been permitted to bring a phone into the classroom will likely be asked to either leave the phone with the professor, or they may be permitted to leave their phone out on their desk where it is visible to the professor and proctors. In any case, students are not permitted to touch or answer the phone without raising their hand to ask for the professor/proctor's permission. If you are found to have a cell phone in your possession during an examination that has not been declared, you will be asked to leave the examination room, and will be given a zero on the assessment.
Cowan Health Sciences Centre Policies
Clinical Lab Dress Code
The Clinical Lab areas of the Cowan Health Sciences Centre (CHSC) are comprised of clinical bed labs, the Cross Centre for Simulation Learning and the Open Access Lab. In order to maintain these as safe professional spaces, appropriate dress must be worn. The purpose of this dress code is to insure the safety of the student, faculty and staff and also to prepare them for the clinical environment. The dress code is designed to comply with infection control procedures, workplace health and safety considerations and professional safety.
All lab areas are covered by this policy for all programs in the School of Health, Life Sciences and Community Services. Non-compliance with this dress code will result in the person being asked to leave the lab area. (If during scheduled lab time, this may result in a missed lab)
- Lab coat, scrubs or clinical dress as set forth by the program (should be neat and clean)
I.e. Family of Nursing/RT: scrubs, Paramedic/Pre-Service Fire: uniform
- Closed toe, closed heel shoes
- Hair tied back, if hair is long, then it must be up
- No rings, necklaces or dangling earrings
- A pair of studs may be worn; one in each ear
- A plain wedding band may be worn
- Nails should be kept neat and short; artificial nails and nail polish are not allowed
- No hats to be worn (exceptions related to the Human Rights Code)
- No denim or sweat pants
- Nametags must be worn
Please be reminded that the labs are a clinical setting and, as such, the requirement for proper hand washing/hygiene is in effect.
Clinical Lab Areas: 1F26, 2F06, 2F10, 3F35, 3F36, 3F38, 3F40, 3F45, 3F46
Open Access Lab: 2F18
Cross Centre for Simulation Learning: 2F30, 2F50, 2F34, 2F46
Attendance and Punctuality
Coming to school is the equivalent of a full-time job. So, all other commitments must be balanced with academic demands. The nature of the Human Services Foundation Program makes it absolutely critical that students attend classes. Specific courses have an interactive or group work component to them. As well, some will have an experiential learning component to them. Through role plays, guest presenters, experiential exercises and class discussion, students' learning experiences are enriched.
In order to maintain a respectful learning environment for all, students are required to turn off cell phones, personal pagers and other distracting items such as laptops, and other devices. Students are not permitted to use social networking sites (Facebook, Twitter, Snap Chat, etc.) or emails during class time as this is distracting to others and disrespectful to faculty and peers. Classroom chattering is also highly distracting and disrespectful. Students who engage in any of these behaviours will be spoken to by faculty members. It is expected that these behaviours will then stop. If students continue to repeat these behaviours, they may be asked to leave the classroom and will be required to meet outside of class time to discuss additional consequences as required.
Classes are intended to be dynamic and fun. Therefore, students should come prepared. Students should read ahead and be prepared to contribute thoughts, ideas, opinions, learning, and experiences.
Students in HSF will become an intimate group during the next eight months. They will attend a variety of classes together and share in the same joys and stresses of learning. The nature of the HSF program is such that students will learn a great deal about who and what they are as they consider options in the human services field. This reflective and introspective process will be drawn out for others to learn from as well. It is in the sharing that all participants have the potential to grow.
Consequently, there will be differences in opinion, attitude, belief systems and perspective. It is important to realize that the expression of ideas must be conducted in a professional and respectful manner. Any behaviours in class which violate the Student Code of Conduct and/or this Program Standards Handbook will be addressed according to the procedures outlined.
Your Success in HSF
You are signing up for a potentially incredible year. You will come across teachers with experience, knowledge and skill who are here to introduce you to a variety of professions and post-secondary learning. You will share classes with peers who are here to learn and to succeed, just like you. You will be engaged in a process of study and academic achievement, which will give you an exceptionally solid foundation for your future studies. You will be increasingly aware of yourself and the impact you have on others. You will learn about the fit between you and possible professions and what areas you will need to improve upon as you enter this field of work.
Most people, who enter this program, do so, with some reservation at the beginning of the school year. They wonder about the investment they put into this one-year certificate, knowing that there is no guarantee to get into anything else. When they leave this program, most students simply marvel at their own growth.
The professors in this program have high expectations of you. We work hard and expect the same from you. We demand the best from you and push you to best of your ability. And we are there for you. We walk you through our expectations. We nurture your growth and we challenge you. We celebrate your achievements and are very, very accessible and approachable.
Your success this year depends on you. The program, the professors, the various college services and student organizations are there for you. Make use of them to make your college experience worthwhile. Your willingness to be challenged, your willingness to learn and your willingness to work hard will be your greatest strengths towards success in the program. We have faith in your abilities and in your potential. Now, it is time for you to demonstrate those abilities and work toward and beyond your potential.
Attendance for Evaluations
An evaluation is defined as a test, exam, presentation or any other formal assessment that requires your presence in a class or lab. Evaluations are critical components of each course and overall success for you in your Program.
The school's approach to requirements for attendance at evaluations reflects the expectation that as emerging professionals, students must demonstrate a professional attitude and attention to evaluations, in the same manner that expectations for future work as professional will require attention to workplace procedures. Consequences for missed evaluations are balanced against reasonable support where it is warranted.
In order to support student success:
- Evaluation and presentation dates are scheduled and communicated at the beginning of each semester.
- Unplanned extenuating circumstances involving the college, the program or the faculty that may require changes to the course schedule will be communicated to students.
In support of the development of professionalism, students are required to take all evaluations at the scheduled times.
- Students who make personal commitments that conflict with the evaluation dates or assignment deadlines do so at their own risk.
- There will be no special arrangements made for students with personal conflicts (e.g. work, family commitments or vacation plans).
- Students who wish to reschedule an evaluation or a presentation due to a religious holiday are required to discuss the situation with faculty within the first three weeks of the semester.
- Academic accommodations are provided to students with documented disabilities through the Accessibility Office.
Notification for Absence from Evaluations
Students are required to notify the program of absence from any evaluation for any reason.
- Notification must be received prior to the start of the evaluation.
- Failure to do so will result in a mark of zero being assigned.
Log into the student portal and click on the Absence tab and indicate that you will be absent from class on a day that has an evaluation. You will receive a confirmation email that you have recorded your absence for that day.
- Your professor will be aware of your absence from an evaluation by your lack of attendance and because you have entered your absence using the online Absence Recording System on the Student Portal.
- The Absence Recording System shows you as being absent for the day, starting from the time that you record your absence. (For example if you record your absence for that day at 11:00 a.m. the system will show you as being absent for all classes starting after 11:00 a.m. that day.) If you are then going to be present again for some later class, you will need to bring your presence to the attention of your professor in that later class.)
- The earliest that you may record your absence for a particular day is after 8:00 p.m. on the preceding day.
Follow-up after Reporting Your Absence from an Evaluation
- You must make contact immediately with faculty to explain the reasons for your absence and to arrange a meeting.
- If there is a concerning pattern of absence you will be asked to meet with the program coordinator. This may result in the need for you to provide documentation verifying the reason for your absence, in accordance with the requirements specified in sections below titled "Evaluations worth 20% or more" and "Evaluations worth less than 20%"
- Faculty will then make alternative evaluation arrangements as appropriate and you will complete any necessary forms.
- Students are required to complete the alternative evaluation as scheduled.
- If the evaluation is to be conducted in the testing centre, you will be asked to show your ONECard before you are permitted to write the test.
- Tests will be made up In the College Testing Centre in the following week, or by individual arrangements with program faculty.
Students are permitted by Conestoga policy to be absent from class to observe a recognized religious holiday. Any student who is unable to attend classes or participate in an examination, study, or work requirement on some particular day or days because of religious beliefs will be given the opportunity to make up the work that was missed or do alternate work/examinations subject to timely notification.
Conestoga recognizes all religious holidays as defined by the College Employer Council
It is the responsibility of the student to:
a. Plan ahead and be aware of the dates of all examinations and other course obligations;
b. Advise the faculty member that he/she will be seeking accommodation to observe a recognized religious holiday and make a request in writing to your Program Coordinator within the first three weeks of the semester and prior to the date of assessment that falls on the religious holiday. Exceptions based on extenuating circumstances must be approved by the Chair.
Documentation to Substantiate Your Reported Absence
Evaluations worth less than 20%
Missed evaluations worth less than 20% of the student's final grade will be rescheduled once per program semester subject to proper communication described above.
Once per program semester means that only one absence for an evaluation will be accepted across all courses in a program for a semester. Implications of major illnesses or personal circumstances impacting several course evaluations at one time will require discussion with the program coordinator prior to faculty/staff arranging deferred evaluations.
If an evaluation cannot be rescheduled (for example an experiential activity or participation in a group presentation) reallocation of marks will be determined by faculty. This will be documented on an interview record and signed off by both faculty/staff and student.
If more than one evaluation that is worth less than 20% is missed, documentation requirements for evaluations worth 20% or more apply.
Evaluations worth 20% or more
Any student who misses an evaluation worth 20% or more will receive a mark of zero unless the reason for missing the evaluation and the accompanying documentation verifying the reason for the absence are deemed acceptable by the program. Examples of reasons deemed acceptable include incapacitating illness, death of a close family member, and required court appearance.
NB: If an evaluation is missed due to illness, the health care professional attesting to the illness must have firsthand knowledge of the situation and direct involvement with the treatment / management of the condition. For example, a note from a clinic provided by a physician seeing the student for the first time, after the illness has resolved, is unlikely to meet the program standard for documentation.
Acceptable reasons for Absence
- Compassionate Leave: Requests for a Leave of Absence to attend to family illness, death or family problems are granted. These requests will be submitted to the Professor who will consult with the Program Co-ordinator and/or Chair if necessary. A Leave that impacts clinical experiences may affect success in the semester.
- Jury Duty: Any student who receives a summons for Jury Duty should bring the document to the Chair to assess if it can be arranged to have the student excused if such duty interferes with the progress in the program.
- Illness: Students experiencing health concerns that prevent attendance should notify their professor of their absence in advance and be prepared to present a certificate from a physician in the event of missing any form of assessment.
Use of Time between Classes
Students are encouraged to use breaks between classes for personal needs (food, washroom, phone calls, emails etc.) but also for group work, studying, connecting with faculty, field placement supervisors, etc.
- Once a test begins, students may not leave the test room for 30 minutes. If they finish a test before that time, they may review their answers but are expected to sit QUIETLY and not disturb others. Once students leave the room they may only re-enter when invited back by faculty.
- Any student found cheating during the course of an examination/test will be addressed according to procedures found in the Conestoga Student Guide.
- Faculty are responsible to advise as to the material permitted in the testing room. Personal items and learning materials will be left in an area identified by the faculty.
- Faculty will advise as to the seating arrangements of students.
- During open book tests, students must bring their own course materials (books, notes, Learning Packages etc.) for individual use only. Students may not share any of these materials. Electronic devices, such as, iPod, text messaging, cell phones, translators, will not be permitted.
Importance of Test and Presentation Dates
Test and assignment dates are scheduled at the beginning of each semester. Unplanned extenuating circumstances involving the college, the program, or the faculty may require changes to the course schedule. If this occurs, students will be notified.
Students are required to write all tests during the scheduled in-class test times. Students who make personal commitments that conflict with meeting test and assignment deadlines do so at their own risk. There will be no special arrangements made for students with personal conflicts (e.g. work, family commitments or vacation plans). Students who wish to reschedule a test or presentation because of a religious holiday are required to discuss the situation with faculty at the beginning of the semester.
Academic accommodations are provided to students with documented disabilities through the Accessibility Services Office.
Tests and Exams
Tests and exams could be in-class, take-home, group exams, or open-book, depending on the professor's criteria. Students will be given the time and place of when these are to take place and it is the student's responsibility to ensure that they attend the test/exam, prepared and ready. The professor will advise whether or not materials such as dictionaries, class notes, etc. are allowed in the test room. Students will bring one or two pens and their student identification card to exams. Most professors will prefer blue or black ink. There might be a preferred seating arrangement or even a different room for the exam.
Students must not bring anything else into the exams expect for their writing tools (pens, pencils, etc.). ANY personal belongings should either not be brought in, or be left at the front of the class, including cell phones. Cell Phones MUST be left at the front of the class and must be turned off during tests and exams. A cell phone or other such device that interrupts a test may result in serious consequences including a ZERO for that exam/test.
You are expected to behave as a professional during the writing of tests. Please refrain from talking and ensure that you are not late for the test. If these behaviours occur, students may be asked to leave the test situation.
Assignments and Group Work
Assignments can include any number of things: Small group work, debates, class discussions, experiential exercises, presentations, field trips. Some assignments will count for marks; others are intended to enhance learning or to make a concept more clear and applicable. Students are encouraged to participate and to aim to learn.
Assignments are often done in a collaborative capacity, that is, students will likely be working as part of a small group. This can be frustrating for some people, because they like working independently. For others, it is way to tap into some leadership skills. Sometimes, there are groups where one member does not contribute to their share of the work. Or, there may be the student who procrastinates.
Groups can be fun and interesting, or frustrating and annoying. Tensions can arise if any one member does not perform adequately. Regardless of the group or the grade earned, students are encouraged to take advantage of the learning, because working in groups is a reality in the workplace. Students are therefore encouraged to develop a clear group contract for use in their group work.
Papers and Assignments
In general, academic writing requires students to write in APA (American Psychological Association) format. In addition, Conestoga College has developed guidelines and checklist to help you with APA that are available through the learning commons: https://apa.conestogac.on.ca/. However, if there is any doubt, question or concern, students must clarify expectations with the professor concerned. In all cases, students must take responsibility to seek clarity from each teacher about APA expectations. If there is any question, students should consult with the professor of the course and possibly bring in a sample of what they will be submitting for further guidance and direction. APA guidelines will be taught as part of coursework and students will have every opportunity to consult with professors.
For the most part, assignments cannot be handed in through e-mail, unless the professor allows for this. Furthermore, they must be handed in at the BEGINNING of the class on which they are due, unless the professor states otherwise. In addition, submission of an assignment for one course does not, in any circumstance, warrant absence from another course. Sometimes, assignments will be provided on eConestoga (web-based course supplement); other times, they will be delivered to students in class. eConestoga may also be a forum through which students are asked to submit short assignments.
Students are expected to hand in all assignments on the day they are due. If students do not submit assignments on the date they are due and do not communicate with faculty prior to any due dates, they may receive a mark of 0.
Please note that, in general, seeking extensions for assignments is not encouraged. Your due dates are provided early in the semester, and it is part of your journey as a responsible student to meet these due dates. If something does come up however, please speak with faculty as soon as possible so that they can guide you through this process. Deadlines exist to provide balance in everyone's workload, to ensure that everyone has had ample time to do the work and to demonstrate a sense of professionalism. Please be respectful to those deadlines.
Academic Standing and Promotion
The Conestoga Student Guide is your first source for information concerning academic regulations, policies and procedures. The Conestoga Student Guide is available on the college website and by visiting the "Student Guide" tab in your Student Portal.
Post-secondary education (especially at the College level) is oriented toward two general goals. One is to give students the knowledge, skills and attitudes required to achieve success in the workplace. The other is to stimulate a work ethic that promotes responsibility, respect and routine. Both of these purposes are directed at helping students to become competent professionals in their respective fields. In this regard, students are required to meet many expectations.
Although each professor will have guidelines for tests, assignments and papers, the following provides some general guidelines. Students are strongly encouraged to consult with individual professors for any variation from these overall guidelines.
The HSF Program has a number of core courses, specific to the certificate and a few Liberal Studies/General Education courses which complement students' overall learning. The courses are specifically designed to introduce students to the helping professions and to provide the basics for what students will need as they proceed with further study. Although some students will find some courses more interesting than others, ALL have a correlation, which when combined, will give the student a solid grounding as they apply for further education.
A final grade of 55 % in the Liberal Studies/General Education Courses is a PASS. Any mark below 55 % for Liberal Arts/General Education courses is a "Fail". A final grade of 60 % in the core HSF courses is considered a PASS. Any mark below 60 % for Core courses is considered a "Fail".
- Students must attain a minimum passing grade in all courses as per the course outline.
- Students who have met all course requirements will be promoted to the following level or graduation.
You can add, change and drop courses from your portal depending on the dates and which program you are in:
- Log in to the Student Portal
- Click on the "My Courses" tab
- Scroll over the icons to the right of individual course listings. It is strongly recommended that students consult their program coordinator/academic advisor prior to dropping a course.
Special Timetables/Adding Dropped or Failed Courses
Please note that when students are not taking the program in the prescribed sequence, they will be on "special timetables". Prior to the beginning of the semester, students should attempt to add missed courses from a previous semester by logging in to the Student Portal and following the instructions to register for courses. If students are not able to add courses on their own (because of a timetable conflict or full course section) they must seek assistance from their Program Coordinator during the "Special Timetable Registration" initiated by the college. Dates, times and locations of Special Timetable Registration periods are posted in the student portal in advance of the beginning of each semester. Students must attend this meeting where they will receive further guidance regarding this academic status from their Program Coordinator.
Students who take longer than the designed program length of time to complete their studies are accountable for completing any new or additional courses that may result due to changes in the program of study. Unless otherwise stated, students registered in non-cohort delivered programs must complete the program of study within seven years of being admitted to the program.
The College recognizes that due to certain circumstances, a student's performance in a course may be compromised. As such, the college policy allows the student to take supplemental work or assignments to clear an academic deficiency. For further elaboration, please see the College policy regarding academic deficiency and supplemental available online. Note that there are strict procedures and timelines for supplementals and the student is well advised to seek out this information from the Student Guide.
In general, a student who fails a course by 10% will be given the opportunity to pass the course by completing a supplemental. A student in HSF will have the opportunity for TWO (2) supplementals during the course of the year.
Students who have been unsuccessful and have failed two or more academic courses, and/or have required considerable testing/assignment variances may be recommended for Academic Probation. Academic probation allows students to be promoted to the next level with a special timetable or with academic conditions. Special timetables and academic conditions are designed as part of written learning contract that the student and program coordinator create together. The goal of these measures is to allow students to continue in the program accompanied by a supportive plan for success.
Students who have not successfully participated in the requirements of their academic probation, who have failed to meet the standards set out in the Conestoga Student Guide and/or the Program Handbook involving academic dishonesty, student responsibilities, or unacceptable behaviour, attitude or conduct or have failed 60% or more of their academic courses may be discontinued from the Program. Students who have been discontinued from the Program will not be considered for re-entry to the program for a minimum of one semester and/or until they have worked with the program coordinator to develop a written learning contract to support their academic and non-academic success.
Students not planning to return to the HSF Program the following semester are expected to complete a Withdrawal Form available from the program coordinators, the Registrar's Office, or on the college website.
Prior to transferring to another program, it is recommended that the student meet with the Program Coordinator or Academic Advisor. Students who decide to change programs may do so by completing and submitting a program application form to the Registrar's Office. If considering transferring to a program outside the school in which they are currently enrolled in, students may want to discuss options with a career advisor. When a student moves from one Conestoga program to another and where courses numbers/codes are identical or equivalent, automatic credit is given if passing grades are met.
Applying to Other Programs upon Completion of HSF
The HSF certificate is a stepping stone as has been mentioned previously. This program is intended to provide knowledge about a variety of different helping careers, so that students can make a clearer decision about how they want to proceed with their professional career preparation. In early December and early February of each year, applications are due to the Ontario College Application System (OCAS). For further information and application processes, students are referred to the OCAS website.
Students will apply to career programs such as Recreation and Leisure, Social Services, Police Foundations, Early Childhood Education, etc. In addition to Conestoga, students may wish to apply to other Colleges. The marks for courses taken in the first semester will be forwarded by OCAS to the colleges and programs to which the student applies.
HSF graduates will be considered amongst a pool of applicants for the relevant program(s). For Conestoga College programs, students' accomplishment in the HSF program will also be considered, but will not provide a guarantee for admission.
Students have the right to appeal any academic decisions as set out in the Conestoga Student Guide. It is recommended that students begin this appeal process by first meeting with the faculty and/or program coordinator and/or program chair.
Clearance of Academic Deficiency
Please refer to Conestoga Student Guide for the procedure and criteria regarding Clearance of Academic Deficiency. Please note that following the end of semester, contact with any student eligible to write a supplemental will be made either by phone or email. A specific date, time and room number will be given to each student. If a student does not respond to this contact, the student forfeits the opportunity to write a supplemental test. The maximum number of supplemental opportunities during the program is two per student.
- Promotions Committee grants or denies permission for supplemental work.
- Program Coordinator contacts student and sets up a time to meet and fill out the Supplemental Request Form.
- Student brings form and pays additional fee for supplemental work at the Registrar's office.
- Student receives supplemental work from Program.
- Student completes supplemental work (test or assignment) in accordance with the times and dates given by the Program.
- Supplemental work is assessed and the Registrar's Office is contacted with the result.
Readmission to a Program
Students are required to apply for readmission when they have been absent from their program for one semester or longer unless an Intention Form has been completed (returning students only), or when the student has withdrawn or been discontinued. Upon readmission, students are placed into the current program of study which determines graduation requirements. Students are subject to the college and program policies and procedures in place at the time of readmission.
Students applying for readmission to Level/Semester one must do so through Ontario Colleges. Students applying for readmission to a level beyond Level/Semester one must do so using a Conestoga College Program Application Form. Applicable fees will be charged.
The application for readmission will be reviewed based on the student's academic eligibility, program readmission requirements, and space availability. The student will be informed in writing of the decision
For additional information, refer to the Academic Administration page for more information on the readmission procedure.
General Education / Breadth Electives
School of Liberal Studies
The purpose of General Education and Degree Breadth electives is to provide graduates with the skills and knowledge to succeed both professionally and in their own personal lives. Working collaboratively with your program, General Education and Degree Breadth courses help develop the critical and creative thinking skills, civic engagement and knowledge of the broader world of arts, culture and science that helps make you more reflective, creative, and effective in your own life.
All Ontario College Diploma, Ontario College Advanced Diploma, and Degree programs at Conestoga require students to complete general education electives / interdisciplinary breadth.
More information on these courses can be found at www.conestogac.on.ca/electives.
Process for Resolution of Student Concerns
In order to resolve any concerns which may arise during a course, field placement or relating to the program overall, students are encouraged to resolve issues or concerns informally at the program level prior to proceeding to a formal appeal.
If attempts have been made, and a successful resolution has not been reached, students are encouraged to refer to their Conestoga Student Guide, and to follow the procedures outlined under the "Academic Dispute Resolution and Appeal Procedure" section.
Maintaining Student Files
- Official records of each student's education are maintained electronically by the Registrar.
- Administrative records related to your experience in the Program are maintained to demonstrate compliance with external and college requirements. This information is as follows:
|Student Information||File Location and Student Access||Retention|
Pre Practicum Health Requirements (if applicable)
In H.S Trax, by individual student access
**accessed through My Conestoga
Acknowledgement of WSIB Understanding (if applicable)
Student Consents Signed on Admission electronically (varies per program)
- Academic Files are set up as required for a student to document important matters relevant to a student's progress or to document and monitor resolution of concerns.
|Student Information||File Location and Student Access||Retention|
A. Documents related to academic progress
||For 1 year following graduation or as required by accrediting body|
B. Records of Competency Attainment
|As above||As above|
C. Documents related to areas of Concern
|As above||As above|
- Students may review the contents of their academic file by:
- Requesting this in writing to the Program Coordinator
- Reviewing the file in the presence of the Coordinator
Student Consent Forms
Students are required to complete program specific consent forms. To access the forms, students should go on myConestoga and open the Consent Forms tab. Students can then electronically sign-off all applicable consent forms after reading each document.
Though not a requirement of the HSF program, students are encouraged to seek out volunteer opportunities as they may assist in clarifying their next step of their academic journey.
In the Kitchener Waterloo area, a general resource to seek information and referrals for volunteering is the Volunteer Action Centre. Students are welcome to volunteer on their own time, as they see fit.
HSF recognizes the importance of Service Learning and as such, will provide one or more opportunities for students to participate in projects where they can develop skills and contribute to citizenship and community service as they pursue their education. Usually, service learning will be embedded as part of a course and will be assigned a weighted component of a final mark for that course.
Students might be able to consult with core faculty if they have an idea for service learning that is somewhat different from what is offered by the program.
Conestoga has more than 400 awards, bursaries, scholarships and academic grants available to Conestoga students. These funds are made available to our students through the partnerships we have established with local business and industry leaders. To be considered for an award, complete the General Application available through your Student Portal. Notifications and instructions to complete the application are sent to all full-time students' email accounts in the fall semester (Deadline: First Friday in October) and winter semester (Deadline: First Friday in February). Visit the Student Financial Services on Conestoga's website.
Awards Available for HSF Students 2017
The following awards* are available to the students of HSF Program. Students who have questions about any of these awards should speak with their Program Coordinator. Please watch your college email for information from the Financial Aid office concerning application deadlines, processes and eligibility. You may obtain information about other school wide awards and scholarships from Financial Aid. You can find the General Awards Application online.
* Note: All awards are current at time of print, subject to change.
|Award Name||Estimated Amount||Year or Level||# of awards||Criteria||Presented At:||Selection Process|
|Amber Pelzer Memorial Award||$50 to $100||Year 1||1||Completion of all courses in the HSF program with an 'A' average||Via program coordinator||Nominated|
|Student Excellence in Interprofessional Practice & Team Work||$150||Year 1||1||Student who exhibit interprofessional practice and team work in their final semester||End of Year School Celebration||Nominated|
|Transchem Community Contribution Award||500||Year 2||1||To recognize students who give back to the community and make positive contributions to their program||Nominated||School Award Celebration|
|Last Revised||By Whom|
|June 16, 2015||Jillian Grant|
|July 6th, 2015||Goranka Vukelich|
|July 6th, 2015||Jillian Grant|
|May 20, 2016||Goranka Vukelich|
|May 31, 2016||Jillian Grant|
|June 13, 2017||Jillian Grant|
Conestoga College is dedicated to promoting an equitable environment where students have the opportunity to participate in all aspects of College life. In accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code, Conestoga College recognizes its responsibility and legal obligation to provide education, information and services in an accessible manner.
The Program Handbook is intended to provide general information with respect to program expectations. There may be individual accommodations and/or medical circumstances that require exceptions. For example, students may need to be accommodated for a missed assignment or evaluation. Students who are registered with Accessibility Services are not required to provide an additional doctor's note for a missed or late evaluation. For more information about Accessibility Services please drop in or visit our website.
We recognize that other extenuating circumstances may apply. Consult with your Professor. All exceptions based on extenuating circumstances must be approved by the Chair.