Bachelor of Business Administration - International Business Management (IBM)

2017/18 Program Handbook

Program Code: 1172C
School of Business and Hospitality

Conestoga College Institute of Technology and Advanced Learning

This is a companion document to the current Conestoga College Student Guide

Program Handbook Introduction

The purpose of this handbook is to provide students with program-specific information. The material in this handbook is accurate at the date of posting and is applicable for the current academic year. Students will be informed of handbook changes that occur, through college email. Program handbooks are updated yearly and students must check for the current edition.

This handbook must be read in conjunction with general information about Conestoga College found on the website and in the Student Guide. The information in the Student Guide and on the college website applies to all students, regardless of program.

It is the responsibility of each student to review and comply with the content in this document. The School of Business & Hospitality is here to educate students on how to manage their college experience, navigate the college systems, make informed decisions and assume responsibility for their academic success.

If there are any questions or concerns regarding the content in this handbook, please contact the Academic Advisor for the School of Business & Hospitality, Gillian Oldfield, Doon campus - room 1B47, 519-748-5220, ext. 3634, or at

We wish you all the best in your studies!

School of Business & Hospitality 7-1-7 Semester Model

Conestoga's Schools of Business & Hospitality and Liberal Studies (General Education courses) have adopted a program delivery model that includes a Student Success Week during Week 8 of each semester (Fall, Winter and Spring/ Summer). The model applies to all academic semesters and years of programs. Co-op terms and unpaid placements are not affected by this model.

The inclusion of a Student Success Week in each semester provides students with unscheduled time to complete course work and creates opportunities for earlier and more intensive support for students who may need extra help. In addition, this pause during the semester may help ease transition challenges for first-year students and reduce stress and anxiety by providing a bit more time to relax, catch up on course work, and utilize student services. This model enhances student well-being and success.

Conestoga's Student Services departments will schedule workshops and sessions during Student Success Week for those seeking extra support.

Students will have an opportunity to:

  • refocus their studies
  • attend help sessions and study skill workshops
  • meet with groups for program assignments
  • catch up on work that has been assigned as part of the first 7 weeks of the semester

The expectation is that there will be no course-related academic activity (e.g. assignments due, tests, make-up classes etc.) scheduled during Student Success Week.

Executive Dean Welcome

Gary Hallam

The School of Business and Hospitality is one of Ontario's premier business schools. We offer many options, opportunities and pathways to complete, specialize or expand your education, full-time or part-time. Students have a choice of programs to fit most areas of business or hospitality today, comprised of apprenticeships, one-year certificates, two-year and three-year advanced diplomas, as well as graduate certificates and several degree opportunities with specializations available. The School offers bachelor's degree programs in International Business Management and Accounting, Audit and Information Technology.

Our graduates have the ability to apply what they have learned in the classroom and labs to the real world immediately. We know this is of paramount importance in the rapidly changing world of business of today. The School of Business and Hospitality teaches more than just business skills, culinary competencies and management theories. Here at Conestoga, you will learn the critical thinking skills required to solve problems at a fast pace and the ability to shape your career in a positive way. Each faculty member has significant industry experience that will help you acquire the valuable hands-on experience you need. Whether your passion is marketing, culinary skills, accounting, supply chain or hospitality, businesses value employees who can be productive on the first day they arrive in their new role. At Conestoga you will learn to be that person.

We encourage you to contact us for more information about how the School of Business and Hospitality can provide you with the skills and abilities that will give you the competitive advantage required to make you a success.

I look forward to seeing you on campus soon.


 Gary Hallam Signature

Gary Hallam, Executive Dean
 School of Business & Hospitality
Conestoga College Institute of Technology & Advanced Learning

Program Staff Contact Information

For a list of all full-time staff, faculty, Coordinators, and Chairs, please check the School of Business & Hospitality website contact list. In addition to the full-time faculty, other faculty will teach students in their program. This may include faculty from other schools and/or general education courses. Contact information for these faculty members will typically be provided on the first day of the course. 

Coordinator (years 1 & 2)
John Andrade
519-748-5220, ext. 3181
Doon Campus, Room 1B46

Coordinator (years 3 & 4)
Dr. Kate Toth
519-748-5220, ext. 3179
Doon Campus, Room 1B46

Academic Advisor
Gillian Oldfield
519-748-5220, ext. 3634 
Doon Campus, Room 1B47

Academic Support (front reception)
Katrina Nielsen
519-748-5220, ext. 2517 
Doon Campus, Room 1B47

Chair's Assistant
Iulia Vajda
519-748-5220, ext. 2327 
Doon Campus, Room 1B52

Dr. Oded Tal
519-748-5220, ext. 2553 
Doon Campus, Room 1B52

Executive Dean's Assistant
Jen Graci
519-748-5220, ext. 3402 
Doon Campus, Room 1B53-3

Executive Dean
Gary Hallam
519-748-5220, ext. 3245 
Doon Campus, Room 1B50-1

Program Information

Program Overview

Whether your dream is to work in thriving cities like London, Beijing or New York, or to work for a local company that deals in worldwide trade, the dynamic International Business Management degree at Conestoga will put you on the right track. This four-year, co-op Bachelor of Business Administration program, delivered at the honours level, is designed to prepare students to manage international business endeavours. The goal is to provide graduates with the ability to bring people, processes, and technology together to achieve improved performance in domestic or international enterprises.

At the end of Year 2, students have the option of specializing in Human Resource Management (HRM), Supply Chain Management (SCM) or Marketing Management (MM), or continuing in the general stream. The Ministry has also approved specializations in Insurance, Sustainability Management and Project Management and there are plans to implement them over the next few years.

Program highlights include:

  • three paid co-op terms
  • two major consulting projects
  • use of the Ivey case analysis methodology, teaching you to solve real-world problems with a world-renowned analysis process
  • use of SAP© Business Suite Applications

    Our strong international focus includes:
  • Dual degree program with the Institute of Technology Carlow in Ireland
  • A mandatory second language - at least two courses in Spanish, French or Mandarin; up to 4 courses in Spanish and French.
  • Student exchange opportunities with sixteen universities in the US, Ireland, Chile, China, South Korea, France, Spain, Netherlands, Austria, Czech Republic, Hungary and Slovenia.
  • ScotiaBank scholarships for students who wish to study or work overseas as part of their program.

    This international degree program meets a variety of accreditation requirements:
  • Certified Associate in Project Management (CAPM) - students can write a qualification exam after completing the Project Management course in Year 1.
  • Forum for International Trade Training (FITT) - after completing 4 FITT skills-accredited courses in the first two years, students may write a FITT skills assessment to qualify for a FITT Certificate.
  • Certified International Trade Professional (CITP) - Graduates of the Marketing Management stream can write a FITT skills assessment to qualify for this designation.
  • Certified Supply Chain Professional (CSCP) - graduates of the SCM stream will be well positioned to write the CSCP exam with minimal accreditation make-up courses.
  • Certified Production and Inventory Manager (CPIM) - graduates of the SCM stream will be well positioned to write all five CPIM exams with minimal accreditation make-up courses.
  • Certified Human 
    Resources Leader (CHRL) - the HRM stream covers all the required courses. Upon completion of all required courses with a cumulative average of 70% and no mark less than 65%, graduates may begin the CHRL accreditation process. As of October 1, 2019 the requirements will include 3 exams, 3 years of supervised HR experience and HRPA's Professional Program. Graduates of the HRM stream will also be eligible for CHRP, which is an entry-level HR designation, with fewer requirements.
  • Professional in Human Resources (PHR) - the HRM stream has been approved by the Society for Human Resource Management (SHRM). Graduates may write the PHR exam after completing two years of work experience.
  • Canadian Institute of Management (CIM) - upon completion of two years of managerial work experience, graduates will have met all requirements. 

    Graduates of this program have been accepted to the following programs:

    - MBA at McMaster University

    - MBA at Wilfrid Laurier University

    - Master of Business, Entrepreneurship and Technology (MBET) at University of Waterloo

    - Master of Environment and Sustainability at Western University

    - Master of International Trade at University of Saskatchewan

    - Master of Technology, Entrepreneurship and Innovation at Saint Mary's University

    - Bachelor of Education at Lakehead University

    Conestoga is a member of AACSB International - The Association to Advance Collegiate Schools of Business.

Current Program Design

Full-time students are registered in a specific program design based on the year that a student begins in a program. Program designs contain all the required courses necessary to graduate from the program. Designs are evolving documents and may change from one academic year to the next. These changes are to reflect the industry standards and requirements for a graduate of this program. If a student does not graduate at the end of the designated semester for the original program design, the student is responsible for meeting any new program design changes in order to graduate.

Students can find their program design on the Student Portal by following the steps below:

  1. Log in to Student Portal
  2. Click on 'My Courses' tab
  3. Select 'View Progress Report' button

Courses are listed by level/semester. Please be aware that General Education electives are listed at the bottom of the student's progress report and indicate the specific level/semester in which they are to be completed.  

Program Learning Outcomes

The following program learning outcomes identify what students will know and learn by the end of their program:

  • Develop operating programs, policies and practices which are aligned with overall organizational goals and objectives in both domestic and international settings.
  • Critically assess a business situation to identify both domestic and international opportunities and constraints.
  • Demonstrate an understanding of the knowledge and skills involved with managing global business functions by applying the skills and knowledge within a variety of management disciplines.
  • Design, implement and monitor initiatives geared towards improving the quality, effectiveness and efficiency of employees, processes, functions or businesses.
  • Develop cross functional business processes which address stakeholder needs and which utilize financial, human and capital resources to improve productivity, innovation, quality and customer satisfaction in a socially and ethically responsible manner.
  • Foster a positive employee relations climate through the situationally appropriate and effective design and implementation of human resource programs and policies that recognize and value a diverse workforce.
  • Identify opportunities for risk avoidance programs and apply risk management techniques to specific business situations.
  • Develop situation-specific metrics to track the performance of employees, processes, functions or businesses.
  • Manage employee and organizational information and administration systems through the effective use of information technology which is culturally, legally and ethically appropriate.
  • Develop operating policies and procedures which are legally compliant and ethically and culturally appropriate.
  • Communicate effectively in either domestic or international settings.
  • Apply the concepts of human relations, organizational behaviour and leadership to the development and enhancement of multidisciplinary teams in culturally appropriate ways.
  • Apply the principles and skills of business management and leadership in either domestic or international situations.
  • Adhere to professional codes and standards.
  • Develop plans for lifelong learning and professional development.
  • Apply the knowledge, skills, attitudes and behaviours gained through the program in both coop work terms and the integrated project work.
  • Demonstrate an understanding of essential employability skills including: group dynamics, critical and creative thinking skills, communication and ethical reasoning skills, and an ability to apply these skills in a variety of contexts.
  • Evaluate one's own performance citing areas of strength and areas for improvement.

Program Expectations

Expectation 1

A student entering year 1 must successfully complete all courses including three co-op work terms. This is a graduation requirement. Students will pay co-op fees for all three opportunities. The exception will be that if a student elects an international study activity or work term. This must be approved by the Chair and the student will be required to complete two of the three work terms plus the international activity  and Global Citizenship Certificate to replace the third co-op experience. The payment of three co-op fees will still apply.

Students bridging into year 2 must successfully complete all courses, complete three co-op work terms plus all additional courses as specified in writing by the Program Coordinator. This is a graduation requirement. Students will pay co-op fees for all three opportunities. The exception will be if a student elects an international study activity or work term. This must be approved by the Chair and the student will be required to complete two of the three work terms plus the international activity  and Global Citizenship Certificate to replace the third co-op experience. The payment of three co-op fees will still apply.

Students bridging into year 3 must successfully complete all courses, complete two co-op work terms, plus all additional courses as specified in writing by the Program Coordinator. This is a graduation requirement. The exception will be if a student elects an international study activity or work term. This must be approved by the Chair and also requires the Global Citizenship Certificate. Students will pay co-op fees for two opportunities.

Expectation 2

A student is expected to apply theory and skills in an ethical, competent and professional manner in accordance with the level identified in the course learning outcomes.

Expectation 3

A significant amount of group work is required in this program. Individual students are expected to be full participants in, and contributors to, each group-based project/assignment within the program coursework. Individual students who fail to meet this expectation without documented extenuating circumstances may receive a failing grade in the project/assignment. Guidelines will be provided outlining the requirements of group work by individual faculty members. Expectations will vary among faculty members, and students are expected to ask questions if they are not clear. Marks may be adjusted by the faculty member for group members if for example, a peer evaluation was completed by all members or if members were to indicate their work/contributions through the course eConestoga site.

Expectation 4

Students must take a minimum of two courses in the same second language as two of the electives. Students are encouraged to take up to 4 levels of their chosen language.


Promotion is the advancement by a student from one level of the program to the next after a process of evaluation, which ensures that specific program objectives have been met. Promotion is based on academic achievement.

Promotion review occurs at regular intervals based on curriculum design. Some courses are a pre-requisite for a subsequent course. The minimum passing grade for a course is 60%.

Promotion Committee

The Promotion Committee is composed of the Chair of the Program, the Program Coordinator and the faculty team members for that particular semester. The Committee meets at the conclusion of every semester, and at the call of the Program Coordinator or Chair.

The Promotion committee will make a determination from the list which follows:

  • Continuation/advancement to the next level.
  • Complete supplemental work (Independent Study or Supplemental Exam) for course failures (see criteria for writing of supplement examinations)
  • Repeat the course at the earliest opportunity
  • Be placed on academic probation
  • Discontinuance from the program with a possibility of re-entry
  • Discontinuance from the program with no possibility of re-entry
  • Recommendation to move to a different program
  • Graduation

Baccalaureate Degree Program Policy

Refer to the college website Baccalaureate Degree Promotion and Graduation Policy for specific information regarding this policy.

These policies are defined to meet the requirements of the Post-secondary Education Quality Assessment Board (PEQAB). Should the Board revise its requirements these college policies will be reviewed. In addition, changes may be made due to decisions made by Conestoga's Degree Management Committee.  Any changes will be reflected in this web document, by email from the Program Coordinator or students will be advised during the program orientation.

Policy Elaboration:

  1. Graduation from a Baccalaureate Degree program requires a minimum program GPA of 2.5 or a weighted average of 65% and completion of all courses and modules including the required co-op work terms and second language requirement.
  2. For programs with a Foundation Module, the requirement for passing the Foundation Module is successful attainment of the course outcomes (Pass).
  3. In degree programs where there is the opportunity for eligible students to bridge/transfer into an upper year of the program and where bridging modules/courses are an entrance requirement to the upper years of the program, students must successfully complete the bridging modules/courses to be admitted into the upper years of the degree. Definition of successful completion, either as a percentage or a Pass, is determined by the respective Schools.
  4. The minimum passing grade for a course is 60%.


Academic Standing Decision

Based on a student's academic achievement and following the promotion guidelines established by the program, an academic standing decision is assigned to the student record indicating progress/promotion/graduation.


Academic decisions will be made at the end of each academic semester for the IBM degree program. The academic decision will be one of the following:

  • A student with a program GPA greater than or equal to 2.50 or a weighted average of 65%, with two or less failed and/or dropped courses, will be promoted to the next level.
  • A student with a program GPA greater than or equal to 2.50 or a weighted average of 65%, with more than two failed and/or dropped courses, will be placed on probation.
  • A student with a program GPA lower than 2.50 and a weighted average less than 65%, with two or less failed and/or dropped courses, will be placed on probation.
  • A student with a program GPA lower than 2.50 or a weighted average less than 65%, AND three (3) or more outstanding failed or dropped courses, will be discontinued.

A course that has been failed is considered un-cleared until the student receives a passing grade. A failed course must be cleared through one of the following methods: (where applicable)

  • Repeat the course
  • Pass a supplemental exam (all supplemental criteria must be met)
  • Complete supplemental work as per the Clearance of Academic Deficiency Policy
  • Complete an independent study and achieve a passing grade
  • Pass a pre-approved equivalent course.

Co-operative Education

The academic requirements to be eligible for a co-op work term in a degree program are as follows:

  • Minimum 2.5 SWA (65% session weighted average) in the eligibility term two academic semesters prior to any co-op work term
  • Maximum two failures or withdrawals during the academic semester that occurs in the eligibility term two academic semesters prior to any co-op work term
  • Must have successfully completed all but two core courses, according to the program design, by the eligibility term prior to any given work term (regardless of the level the student was placed in advanced standing)
  • Students (even those on special timetables) will not be permitted to complete a co-op work term until conditions above are met and all but two core course deficiencies, according to the program design, are cleared
  • Co-op work terms may need to be re-sequenced to allow academic deficiencies to be cleared or in the event a student changes cohorts (i.e. graduation is delayed by one year or more). Students may not repeat a passed work term
  • Should a student's academic performance decline considerably (including cumulative missed courses) during the term just prior to any work term, the college reserves the right to withdraw the student from the upcoming work term

To participate in a co-op work term, students must:

  • Successfully complete the Co-op and Career Preparation course (CDEV71050).  Students who fail Co-op and Career Preparation will not be permitted to search for co-op employment nor will they be able to participate in a co-op work term.  Students who fail the course more than twice will not be permitted to continue in their co-op program (exceptions may be granted for degrees).
  • Be enrolled full-time (full-time = 70% of the hours, or 66 2/3 % of the courses in the current session/level of the Program Design.)  Exceptions will apply to those students who have been granted special timetabling based on formal identification of barriers or challenges for which accommodation is required. Academic eligibility requirements must still be met prior to being granted access to seek a co-op work term.
  • Must have successfully completed all but two core courses, according to the program design, by the eligibility term prior to any given work term (regardless of the level the student was placed in advanced standing).
  • Students (even those on special timetables) will not be permitted to complete a co-op work term until conditions above are met and all but two core course deficiencies, according to the program design, are cleared.
  • Co-op work terms may need to be re-sequenced to allow academic deficiencies to be cleared or in the event a student changes cohorts (i.e. graduation is delayed by one year or more). Students may not repeat a passed work term.
  • Should a student's academic performance decline considerably (including cumulative missed courses) during the term just prior to any work term, the college reserves the right to withdraw the student from the upcoming work term.
  • Meet program specific co-op work term eligibility requirements.

For additional information please refer to the Co-op Policies, Procedures and Support Handbook found by:

  • Login to MyCareer
  • Select Co-op
  • Select Co-op Resources
  • Select Co-op Policies
  • Select Co-operative Education Policies and Procedures for Students

Please Note:

  • The College cannot guarantee co-op employment.  All co-op students are required to conduct an independent co-op job search in addition to the supports and services provided by the Department of Co-op Education.
  • Students are responsible for their own transportation and associated costs in order to complete work term requirements. Work locations may not always be readily accessible by public transportation.

General Education Electives

Students are required to complete 6 General Education (Gen Ed) course(s) (including second language courses). Gen Ed requirements are listed at the bottom of the progress report, which is found on the Student Portal. The progress report indicates the level/semester and the minimum hours that are required for the program. Students are responsible for adding Gen Ed course(s) into their schedule, in the designated semester. Eligible courses are approved and posted each semester by the Liberal Studies department on the college website under 'Current Students', under 'Announcements'. For more information regarding Gen Ed courses, please contact the Liberal Studies department, room 2A139.

Employment Opportunities

Graduates of this four-year co-op program will possess a blend of applied business skills that will enable them to function as flexible and versatile business generalists in an international context. Specific focus is given to issues requiring cross-functional integration of activities. The program will meet the needs of typical entry-level positions and allow the graduate to eventually move into supervisory or managerial roles within either domestic or international business environments.

PAC – Program Advisory Committee

Each program at Conestoga has a Program Advisory Committee (PAC), which is made up of industry and academic representatives, as well as current students. The committee meets several times a year to discuss the direction that industry is heading in and any improvements that can be made to keep the program current. This helps to ensure that what students are learning is relevant to their industry.

At the beginning of each year, the Coordinator(s) of the program will ask for student volunteers. The Coordinator(s) will select which student(s) will represent the program. The student representative(s) are expected to attend the meetings. Student(s) must prepare and submit a report based on guidelines provided by the Chair/Coordinator(s), which will be presented at the meeting. Student(s) are expected to be professional, dress in business attire and engage in discussions.

Required Supplies and Textbooks

This program has been designated as a Bring Your Own Device (BYOD) program.  Please access details regarding device specifications on the program specific webpage.

This program has been designated as an eText program.  Please access details on the program specific webpage.

Any required materials for a course are listed on the course outline. Failure to obtain required materials may result in unsuccessful grades in the course. It is strongly recommended that students purchase their supplies, textbooks, etc., which are above and beyond the cost of their tuition, to increase their success within their program.  Students in the IBM program are required to have a laptop computer that meets minimum specified requirements as described in Program Related Resources.

2017 Laptop Requirements

All students entering the International Business Management Program (Bachelor of Business Administration) must have a laptop computer that meets the minimum requirements as specified. All students must own and maintain their laptops. The College provides registered students, while on campus, with wireless and hardwired internet access, access to free software downloads, and server-based access to several program-specific software applications. Additionally, open access computer labs with all required software are available for all students. Prior to the first week of the program, faculty will guide students on how to download certain software products and how to access other products through the College server. Students must bring their laptops to a mandatory orientation session prior to the first day of classes.

Awards, Scholarships and Bursaries

Conestoga has more than 400 awards, bursaries, scholarships and academic grants available to Conestoga students. These funds are made available to students through the partnerships that Conestoga has established with local businesses and industry leaders. To be considered for an award, students must complete the General Application that is available through the Student Portal, under the 'Financial' tab, under 'My Award Applications'. Notifications and instructions to complete the application are sent to all full-time students' email accounts in the fall semester (deadline: first week of October) and winter semester (deadline: first week in February). For further details about the awards, scholarships and/or bursaries that are available, please check with Student Financial Services.

In addition, the School of Business & Hospitality hosts an annual award ceremony in April. This event recognizes the award winners from various Business & Hospitality programs. The awards ceremony gives students an opportunity to network with various donors and to celebrate their accomplishments. Further details regarding this annual event will be provided to students through their college email. 

Pathways and Articulation Agreements Opportunities


The School of Business & Hospitality has a large number of pathways between programs. Program Coordinators and/or the Academic Advisor are able to discuss pathway options that may be available to students. In addition, students are able to access Career Services and meet with a Career Advisor to help them with their career goals and pathway decisions.

Articulation Agreements 

Conestoga College has articulation agreements with many domestic and international institutions. These agreements allow students to transfer into a specific program with advanced standing. Students must meet the academic requirements stated in the agreement.  

Attendance Responsibilities

Attendance Rules

Attendance in all classes is strongly recommended and is required for completion of any in-class assessments. Courses that are delivered in a classroom or lab setting, as opposed to online, will discuss theories and concepts that all students are responsible for, regardless of their attendance.  

Reporting of Absences

The Student Portal contains a mechanism for recording student absence(s) from class. This method of recording absence(s) must be used if the student is not present for an assessed item or does not meet the submission deadline. Assessed items that contribute to final grades are defined as the following:

  • Assignments
  • Tests/exams
  • Labs/quizzes
  • Practical skill evaluations
  • Presentations
  • Portfolios
  • Other, as defined by faculty

Students are encouraged to also record their absence when there is no evaluation. The Student Portal will provide a list of all absences from scheduled classes.  

Student Absence for Assessed Material

Students are provided an instructional plan at the beginning of each semester for each course. This will include all important assessment and submission due dates in the course. Students are expected to attend all assessments set by faculty for their courses. A student who is absent from an assessment must:

  1.  Contact faculty before the assessment begins or assignment is due, via college email. Students must include in the email their name, student number and reason for absence.
  2.  Report their absence on their Student Portal prior to when the assessment is due.
  3.  Provide valid documentation (i.e. Doctor’s note, death certificate, court/legal documentation, etc.) immediately following their return to the college, before alternative arrangements can be made. Please note that valid documentation must be applicable to the assessment date.

If the student has met the above criteria, it is their responsibility to then discuss with faculty the arrangements for a make-up test or alternate assignment immediately upon return to the college. Failure to report an absence and provide valid documentation when an assessed item is scheduled/due will result in a mark of zero for that assessment. 

How to Report Absences on the Student Portal

  1. Log into the Student Portal and click on the 'Absence tab'.
  2. Indicate whether or not there is an assessment scheduled on that day by clicking 'Yes or No', as well as the reason for the absence (illness or other).
  3. Click 'Continue' to report the absence.
  4. Click 'I agree' to confirm the absence.
  5. Students will receive a confirmation email that they have recorded the absence for that day.

The Absence Recording System shows the student as being absent for the day, starting from the time that the absence is recorded. For example, if an absence is recorded for a specific day at 11:00 a.m. the system will show the student as being absent for all classes starting after 11:00 a.m. that day. The earliest that an absence may be recorded for a particular day, is after 8:00 p.m. the day prior to the assessment.  

Absence for Other Reasons

Compassionate Leave

Requests for leaves of absence to attend to family illness, death or family problems are usually granted. These requests will be submitted to faculty who will consult with the Program Coordinator/Chair if necessary.

Jury Duty

Any student who receives a summons for jury duty must bring the document to their respective faculty as soon as possible. The faculty will consult with the Chair to determine what arrangements can be made to have the student excused from submission of assignments, if such duty interferes with the progress in the program. Students may also be required to engage in activities in the evening or weekends using eConestoga.

Other Absence(s)

Student absence(s) must be supported by formal, original documentation. 

Class Cancellations due to Faculty Absence

All class cancellations due to faculty absences will be posted in the Student Portal on the left hand side of the main page. These notices in the Student Portal will be the only notifications of class cancellations due to faculty absences.

Faculty, who are absent, may or may not be informing students of class cancellations through college email and/or eConestoga in addition to the Student Portal. Students should check their college email and eConestoga for possible assigned work. 

Students have the option of receiving emails to their cell phones, notifying them of class cancellations due to faculty absences. To receive personal notifications students must subscribe to this service.

To subscribe:

  • Log into the Student Portal
  • Select 'Notifications' under the 'Profile tab'
  • Select the preferred notification method desired (email/SMS)
  • Click 'Update'

To change the email address or phone number where notifications will be sent, select 'My Addresses' under the 'Profile Tab', and change the default email address.

Classroom Information

Successful students will:

  • Attend classes on time.
  • Wear appropriate business attire when required.
  • Log into the Student Portal to report an absence before class begins.
  • Obtain from classmates and/or eConestoga any assignments or notes that were missed.
  • Be prepared for class, ready to ask/answer questions and participate in classroom discussions.
  • Submit assignments on time that are business professional.
  • Engage in academic integrity on all assigned work and tests/examinations.
  • Behave in a polite, ethical, professional and respectful manner toward all faculty, students, employers and colleagues both on and off the campus.
  • Communicate effectively in English: reading, writing, listening and speaking.
  • Ensure all emails sent to other students, faculty, or staff are written in professional business language. Abusive/inappropriate language will not be tolerated. 
  • Be a positive ambassador for the program and the college.

Course Outlines

Course outlines state the learning outcomes that will be covered during the course. Details about the evaluation method, the weighting of assessments, and any other specific criteria required to successfully complete the course are also listed on the course outline. Students are responsible for reviewing the outline and the requirements to pass each individual course. Evaluation requirements vary from course to course. The passing grade and specific course stipulations are listed under the evaluation section of the course outline.

Course outlines are in the Student Portal under the 'My Courses' tab and posted on eConestoga. Students are required to review the course outline to acquire the correct resources/textbooks (i.e. edition, volume, etc.).

Instructional Plans

Instructional plans will be provided to students on eConestoga. All assessment dates and deadlines will be posted on the instructional plan, including assignments, tests/quizzes, midterms, presentations, etc. This information acts as a guide to the course and will include a course schedule, which may be subject to change by faculty. Students are expected to review these documents on a regular basis and note all key dates and deliverables.

Practices within the Classroom

Faculty responsibilities:

  • Provide to students at the start of each course an instructional plan, which indicates the due dates for all assessed items (assignments, tests, exams, case studies, presentations etc.) and the respective weighting of each item toward the student's final grade.
  • Return assessed items promptly and review with students – generally, students are not able to retain their tests/examinations/assignments and should review thoroughly at this time. It is the responsibility of the student to ask any questions regarding the assignment with the faculty member outside class time if required.
  • Respond to student requests for consultations to discuss performance or questions in respect to their coursework and assessed items.
  • Respond to student emails/voicemails within a 48-hour period during business hours.
  • Ensure course outcomes are covered in the assessment method.

Student responsibilities:

  • Attend and participate in lectures, presentations, group work, field trips or other activities related to the course/program.
  • Adhere to all deadlines for assessed items, and write final exams as indicated on the schedule posted on the college webpage under 'Current Students'. Please note that the final exam schedule in the fall and winter semester runs from Monday to Saturday of the exam week.
  • Submit coursework in the requested format, described by the faculty member in the rubrics or guidelines, by the specified deadline.
  • Fully disclose and completely reference all sources used in submitted course assessments and not engage in plagiarism.
  • Advise faculty of circumstances that would prevent the completion of assessments, prior to the deadline, and provide required documentation.
  • Use Conestoga email to communicate with faculty, not personal email or eConestoga, unless directed otherwise by faculty.
  • Check Conestoga email on a regular basis.

Electronic Devices

Electronic devices may be used for learning or instructional purposes. Professors or technologists may request devices be put away when a safety issue or distraction occurs. Devices used for accommodations are always welcome. Unauthorized devices in a testing situation will result in an academic offence and a mark of zero. 

Recording Devices

Students are not permitted to record lectures or take pictures without the consent of faculty and/or students. Content from the course is not to be posted on any external websites unless posted by faculty.

Students who are registered with Accessibility Services and have accommodations approved for recording lectures are permitted to do so with the faculty's knowledge.

Electronic Translator Use

The use of an electronic translator is prohibited. Courses are taught in English and students must be able to communicate in English.


Some courses have a research component, which may be college-based and/or in a host organization. Research must adhere to the highest level of ethical standards and is a reflection on Conestoga College. Faculty will provide more information relevant to the research requirements in the course. For further details regarding required referencing, please visit the Library Resource Centre. 


Each faculty member will inform students of their guidelines for submitting assignments. For example, a case study format may not be the same for all faculty. Each faculty member will inform students of their late submission policies. It is the responsibility of the student to be aware of the course requirements for each of their courses. If an extension of time is required, the student must make the request to the appropriate faculty member well in advance of the due date - 24 hours minimum. Approval of the request is at the discretion of the faculty member.

Written Assignments

Students are required to submit all written assignments on or before the date specified. Failure to meet the deadline will result in a late penalty. The faculty member will advise students of their late submission penalty policy on their Instructional Plan.

Students should anticipate problems that will necessitate an extension of time and speak to the faculty member in advance of the due date. This does not necessarily mean that the student will receive an extension.

Unless otherwise specified by faculty, assignments must:

  • be in the format specified by the faculty member
  • include references in the proper format

Co-op assignments/reports must be completed according to the standards sheet provided and within the allocated time unless other arrangements have been made with the Co-op Advisor.


Students can access interim grades throughout the semester on eConestoga. Final grades are submitted by faculty, approved by the Chair and posted on the Student Portal within 3-5 business days after the final examination.

The following grading system will be employed by faculty in reporting student achievement to the registrar's office. Specific programs/courses may require different minimum standards of achievement.

The following applies to School of Business & Hospitality course grading:

  • The minimum passing grade for degree courses is 60%, unless otherwise indicated on the course outline.
  • If a course has additional certification requirements outside of the college then the student must adhere to the passing grade for that certification.
  • If a course is repeated, the most recent grade will be used to compute the program GPA. However, both grades will show on the student's academic transcript.
  • If the first course taken is a failure and the same course is repeated and it is also a failure, only the most recent failure will be used in the calculation of their GPA.
  • Students who are permitted to write a supplemental exam in a course will receive a maximum grade of 60%, if the supplemental is passed. If the supplemental is not passed, the failing grade will be retained. 


Plagiarism will not be tolerated. Please review Conestoga’s Academic Integrity Policy and Procedure on plagiarism. Academic Integrity is expected and required of all Conestoga students. Students are responsible for personally maintaining control of their own work at all times, so that breaches of this policy are less likely to occur. Failure to maintain academic honesty will not be tolerated, and students found guilty in any way will be disciplined in accordance with the policy. The penalty levied for an academic offence is listed under the academic integrity procedure link above. Examples of plagiarism may include but are not limited to:

  • The work submitted or presented was done, in whole or in part, by an individual other than the one submitting or presenting the work.
  • Parts of the work are taken from another source without reference to the original author (i.e. copying a paragraph, a page, a sentence, and/or someone's ideas).
  • The whole work (i.e. case study, essay, business plan, etc.) is copied from another source or person.
  • A student submits or presents work in one course, which has also been submitted in another course, (even though it is the students original work) without the knowledge of/or prior agreement of the faculty involved.

While it is recognized that scholarly work often involves reference to the ideas, data and conclusions of other scholars, intellectual honesty requires that such references be explicitly and clearly noted.

Cheating gives an unfair advantage to the student over classmates and misrepresents that student's ability. There is a societal expectation that a standard has been met upon graduation and that the graduate is capable of meeting the expectations of the employing organization. 

Cheating harms the student's reputation and learning. Grades obtained in the completion of the student's program must reflect their achievement and demonstrate ethical behaviour. Any student who helps another student to cheat is just as guilty of cheating as the student they assisted. Unacceptable behaviours in these circumstances include, but are not limited to:

  • Using materials or electronic devices not authorized by the person giving the test.
  • Collaborating with another student during a test without permission.
  • Falsifications of an exam record or report.
  • Knowingly using, buying, selling, stealing or soliciting contents of an exam or any assignment.
  • Taking a test for another student or permitting another student to take a test for one's self.
  • Attempting to bribe a faculty member to obtain a passing grade, or better grade on an exam or course.

The penalties for all forms of plagiarism will be enforced as per the Conestoga College Academic Integrity Policy. Faculty may require assessments to be submitted to drop boxes which scan for plagiarism.

College Email Communication Requirements

College email must be used to contact faculty, Chair, academic support, etc. The information within the email must be kept professional. Students are required and expected to check their college email regularly. All students are assigned a college email during their active time at Conestoga College.

Please note that eConestoga email is course specific only, and may not be available for all courses. Therefore, college email must be used to contact faculty or other students.

If there are any issues accessing college email, please contact the IT department at: or by telephone at 519-748-5220, ext. 3444. For further assistance, access the help desk located outside of door 3, or the IT department in room 1E12 (Doon) or 2B21 (Waterloo).

Academic Concerns During a Course

If a student has a concern regarding an assignment, lab, midterm, final exam, etc., the student must first meet with the faculty to discuss the situation. In cases where a satisfactory outcome is not achieved by the student, the student can contact the Academic Advisor. Part-time students should contact the Program Assistant. If further action is recommended by the Academic Advisor (or Program Assistant), a meeting will be arranged with the Chair.  


A student who wishes to appeal an academic decision, such as a final course grade or discontinuance from the program should refer to the Academic Dispute and Resolution Policy.

Student Representation – Conestoga Students Inc. (CSI)

Conestoga Students Inc. (CSI) and Conestoga agree that a student has the right to invite a member of CSI to a student and/or faculty meeting provided that 24 hours advance notice is given to faculty. This advance notice will ensure that all parties will have an opportunity to adequately prepare for the meeting.

Extra Credit

There are no extra credit assignments permitted in this program.

Exam Information

Examination Procedures

Final examinations are held in the last week (Monday-Saturday) of the fall and winter semesters. However, spring semester exams will be held in the final week of class, during scheduled class time.

The final exam schedule for the fall and winter semesters will be posted in the final month of the semester, on the college website under 'Current Students'. Students are responsible for checking the School of Business & Hospitality exam schedule for dates, times, and room locations of their exams. Students must be available during the entire examination schedule. Failure to attend an exam, without prior notification and valid documentation, will result in a mark of zero (0%).

The following rules apply to all testing situations:

  • Students are required to bring their student ID cards to all exams and are required to display it during the exam.
  • For exams, faculty must send all full-time students without student ID cards to the School of Business & Hospitality office, room 1B47, to obtain an identity verification form. Part-time students are not issued a student ID and can use government photo ID.
  • Backpacks, purses, wallets, pencil cases, etc., will be placed in a location designated by the faculty. Only permitted items are allowed on the desk.
  • Students must wait until the proctor directs them to commence, before turning over and starting their exams.
  • Students are not permitted to talk after the exam has started, except to the proctor.
  • Students are not permitted to leave in the first 30 minutes of an exam.
  • Students will not be permitted to enter the exam room after 30 minutes or after any student has exited the exam room.
  • The proctor has the authority to assign seats.
  • No unauthorized software/Internet usage is permitted in computer exams.
  • All personal electronic devices must be turned off and placed away from the student.
  • Students will be responsible for errors when completing a Par Score Sheet.
  • Mathematical calculators are permitted as designated by faculty.
  • The use of an electronic translator is prohibited. Courses are taught in English and students must be able to communicate in English.
  • If a student needs to leave the room during the exam for a washroom break, they may be accompanied. The proctor will ensure that the elapsed time is reasonable. No other student will be permitted to leave the class until the previous student returns.
  • Students are required to sign out when leaving the examination room and sign in when returning. Washrooms may be monitored during exams.

Accommodations are made for students with disabilities, as determined by Accessibility Services. Faculty reserve the right to request special accommodations for students, if required. For further information regarding Accessibility Services, please visit their office, room 1A107. 

Students Without College Identification for Final Examinations

  1. Students must obtain an identification verification form from the School of Business & Hospitality administration office in room 1B47 (Doon) or 1C04 (Waterloo).
  2. A separate ID form is needed for every single exam written.
  3. The first ID form is free of charge. There is a $5 fee for any subsequent forms required.
  4. Students will be required to produce photo ID to verify their identity when obtaining the form.
  5. Students must deliver the ID form to the proctor who will permit the student to begin the exam.

Please note that any time missed while obtaining the ID form will not be added to the exam.

Part-time students are not issued a student ID card and can present a valid government photo ID, such as a driver's license, for their exams. They do not need an identification verification form. However, should a part-time student wish to obtain the ID form, they can do so at no charge.

Missed Examinations

All tests and examinations must be written on the dates and at the times scheduled. Students who miss tests or examinations will automatically be given a grade of zero, unless they have provided prior notification and valid documentation for their absence. Faculty will identify students who have provided appropriate documentation and communicate alternative exam information to the student.

Students who schedule trips or have other personal conflicts with scheduled tests or examinations will not be provided with the opportunity to write at another time. Scheduling of employment, childcare or vacations are not valid reasons to permit a student to write at an alternate time.

Examination Conflicts/Alternative Exam Dates

An examination conflict is when two exams are scheduled at the same time on the same day or with less than one hour in between two different exams.

The School of Business & Hospitality alternative exam date rules are as follows:

  • It is the student's responsibility to review the exam schedule and identify any conflicts prior to the start of exam week. Please be sure to note dates, time, room number and correct section numbers.
  • It is the student's responsibility to contact both of their faculty by email to arrange an alternate time for one of the two exams.
  • The alternative exam time must be arranged prior to the start of the exam week.
  • A decision as to whose exam will be administered on the alternative exam day is the student's choice.
  • The alternate exam date is usually the Monday immediately following Exam Week.

Bad Weather Conditions and Testing

If the College is closed due to extreme weather, all assessments to be administered during a regularly scheduled class will be postponed until the next class. 

If the College has to be closed in an examination week, the examinations scheduled for that day will be added to the end of the examination schedule, which will be extended by an additional day.

Students who cannot travel to the College due to extreme weather (eg. travel advisories or road closures) in their local area are responsible for notifying their faculty of their inability to write on the day of the assessment. The notice must be provided by email or telephone prior to the time of the scheduled assessment. Students who fail to provide this notice will receive a grade of zero. Students must make arrangements to write the assessment immediately upon their return to the College. 

Notice of College closure will be posted on our website by 6 am the day of. Notice of cancellation of evening classes, will be posted on the website by 3 pm the day of (see College/Campus Closure Practice for more information)

The safety of our College community is a top priority. Conestoga services a large area and it is recognized that conditions can vary widely within the region. Always exercise your best judgement with respect to travelling during extreme weather, based on your individual circumstances. Public transportation, where appropriate, may be the safest option.

Supplemental Exams

A supplemental exam is an opportunity for a student to clear a failing grade. Not all courses are eligible for a supplemental exam. Supplemental exams are comprehensive and students are expected to cover all the material as listed in the course outline. Students must meet the mandatory conditions listed below to write the exam and they must register for the exam within the posted deadlines. A student who completes a supplemental exam and receives a passing grade (60-100%) will have their final grade changed to a passing grade of 60%. Those students who do not pass the supplemental exam will retain their original grade. Students will have to pay to retake the course to achieve a passing grade.

Information relating to the time and date of the supplemental exam will be emailed to all students through their Conestoga College email accounts each semester. It is the student's responsibility to verify with their faculty to determine their eligibility for a supplemental exam. The student must follow the supplemental exam registration process and exam rules.

Supplemental Exam Rules

Within seven days after the final grade for a course is posted, supplemental exams are administered. This may vary for the fall semester due to the winter break. Students must check their college email for scheduled dates and times. This information is also posted on the School of Business & Hospitality information board, outside room 1B47.

Exams are pre-assigned to students and no extra copies are available at the time of writing. No alternate dates for supplemental exams are permitted. The maximum grade for a supplemental in a degree course is 60%. 

Mandatory Conditions for Supplemental Exams

The student must be currently registered in the course and meet the following conditions:

  • A failing grade of not less than 50%.
  • Limit of one supplemental opportunity per semester.
  • Limit of one supplemental opportunity per course.
  • Passed at least one major test or exam. Passing group work is not sufficient.
  • No registered academic or student code of conduct offence in that semester.
  • Complete the process by the required deadline.

Failure to complete the registration process correctly will result in not being allowed to write the supplemental exam.

The process is as follows:

  1. If the student's final grade is between 50- 59% the student must complete the supplemental form (RO479). This form can be obtained from the registrar's office or the School of Business & Hospitality administration office, room 1B47.
  2. The student must consult with the administrative staff in the School of Business & Hospitality office to determine if the student meets the conditions of eligibility.
  3. The student must obtain the authorized signature required, from the 1B47 office, on the supplemental form prior to payment
  4. The student must take the completed and authorized supplemental form to the registrar's office to pay the required fee.
  5. The student must return with proof of payment and the supplemental form to the School of Business & Hospitality office by the set registration deadline, before their supplemental exam will be scheduled.
  6. The student will retain a copy of the supplemental form for their records.
  7. The students must attend and write the supplemental exam on the scheduled date assigned, as no alternative arrangements will be made.

Academic Information

Academic/Student Services

Students are advised to seek academic assistance directly from their faculty, Coordinator or the Academic Advisor if concerns arise. Students are also encouraged to access the various support services available that will enhance their learning experience at Conestoga College. For further academic and student assistance please review the links below:

Academic Dates

It is the student's responsibility to be aware of various important academic dates throughout the year. These academic dates are posted on the college website. Please note: Continuing Education courses may have different start dates and exam dates for courses.

Students also have access to review their start/end date and the drop/refund deadlines through their Student Portal under the 'My Courses' tab. Students must hover their mouse over the calendar icon beside the course to see the dates.

Academic Standing Decision and Promotion

A student's academic achievement is based on the promotion guidelines established by the program. An academic standing decision is assigned by the Program Coordinator to the student record indicating progress, promotion, or graduation. These decisions are made at the end of each academic year, depending on the semester in which students start their program. The Program Coordinator and/or Academic Advisor are available to discuss academic standing, progress planning and eligibility to graduate.

A student who has previously withdrawn from the program (de-registered), upon re-application to the program will be placed in the appropriate level for the current program design. This can result in additional courses required for completion in the new program design.

Clearance of Failed Courses

There are a number of ways a student can work towards correcting failed course(s). It is recommended that students register in their failed courses as soon as possible. Students may be able to sign up and take one or more failed courses through Continuing Education; either online, or in a traditional classroom setting. Please consult with the Coordinator and/or the Academic Advisor for an academic plan to clear failed courses.

Academic Probation and Discontinuance

Program standards and outcomes are developed to define the expected academic performance requirements of students who are progressing through a program. These standards/outcomes provide the academic team with a basis for decisions regarding the promotion of the students. Students who fail to meet the documented standards/outcomes of performance will be discontinued from the program. Refer to the Baccalaureate Degree Promotion and Graduation Policy.

Students will be evaluated based on program standards/outcomes, which are well defined for the program and for each course. Students who are assessed as failing to meet program standards/outcomes (academically, practically or ethically) will be discontinued from the program on the recommendation of the Promotion Committee. Such students are entitled to appeal the discontinuance decision in accordance with the College’s appeal process found in the Student Guide.

For the purposes of determining academic probation and discontinuance both failed and dropped courses will be treated the same. A course dropped prior to the program withdrawal refund deadline will not be considered an outstanding dropped course. Multiple failures of the same course will count as one course in these calculations until the failure is cleared, at which point the initial failure(s) will no longer be included in the calculation of the GPA.

A student will be placed on probation if:

  • They have 3 or more cumulative failed or dropped courses, OR
  • They have a cumulative average which has dropped below 2.5 GPA and a program average below 65%
  • They have multiple academic offences and/or a student code of conduct violation or have failed to act in a professional and ethical manner.

Consequences of academic probation:

  • While on academic probation, the student must meet with their Program Coordinator prior to the beginning of each semester to establish an academic plan. This will provide better opportunities for the student to be successful. A student's timetable will not be accessible until the student meets with the Program Coordinator. It is recommended that students complete failed courses first.

While on academic probation students may be required to meet certain conditions as specified by the Program Coordinator.

Students will be discontinued if they have had academic offences and/or a student code of conduct violation necessitating discontinuance, or:

  • A program or sessional GPA of less than 2.50 and a weighted average of less than 65%, AND
  • Three (3) or more outstanding failed or dropped courses.

Consequences of being discontinued:

  • The student will be discontinued from the program immediately and all full-time course enrolment will cease.
  • The student is permitted to take a maximum of three courses per term on a part-time basis. These courses can only be failed courses, dropped courses or Gen Ed electives.
  • The student can re-apply to the program only after clearing all the failed/dropped courses. The student will be required to pay an application fee and will be moved to the current program design.
  • The academic record for the student will indicate that the student has been discontinued from the program
  • A student who has been discontinued twice will not be able to return to the program.

A Gen Ed elective may be cleared by passing another Gen Ed elective. 
A Program Option (in years 3 and 4) may be cleared by passing another Program Option.
A non Gen Ed course that is no longer part of the program design can be cleared by passing another pre-approved business-related course. 

Special Timetabling

Program Coordinators will be available during special timetabling to meet with students to review their course and program options. Special timetabling room locations and times will be posted on the college website under 'Current Students' in the 'Announcements' section. A student may require assistance planning and selecting courses for their next semester. Listed below are examples of some circumstances where a student needs to attend special timetabling:

  • Courses were completed out of order from their program design
  • Students transferred from another program or school
  • Dropped, failed or completed a course load less or more than the recommended program design

Timetable Changes

Students within the School of Business & Hospitality have the ability to access their timetable through the Student Portal. Students are able to add or drop courses, provided the course fits into their timetable, and there is space in the section they wish to join. Students who attempt to alter their original timetable on their own incur the responsibility of losing their seat in a required course.

Please note it is essential that lab classes have a similar number of students in each section in order to maintain operations. Coordinators have the right to maintain control over who is able to switch classes.

Students must drop a course before they can add a different course to their timetable. However, once a student drops a particular course, that course will be made available to other students to select, which may result in the course registration closing for that section. When a course is full, the student will no longer be able to access space in that course. If there are no other sections available in that course and the student cannot get back into the dropped section, they will be unable to take that course in that semester. It is always best to consult with the Program Coordinator and/or Academic Advisor before dropping any courses.

Students who wish to adjust their timetables for personal reasons (employment, family obligations, etc.) can do so themselves, if the courses/sections are available. Special timetabling is for adjusting timetables for academic requirements only. Full-time day courses can be scheduled between the hours of 8:00 a.m. - 9:00 p.m. Monday-Thursday and Friday from 8:00 a.m. – 6:00 p.m., and students are expected to be available for class during those times.

Program block changes are also available in some programs, if there is space within the block the student wishes to join. Course sections and blocks that are full will not allow students to access them. If a student is able to make the required changes on their own, they may not need to attend special timetabling.

Students on probation must plan on attending special timetabling, as they cannot access their timetable until they have met with their Program Coordinator and/or Academic Advisor to review their progress in the program.

Full-time day students have access to all courses scheduled during the day that are part of their program design. Students do not have access to evening, weekend, OntarioLearn courses, or courses outside of their program design. If a student wants to take one of these courses, they will be required to pay the fee for those courses, which is over and above their regular daytime tuition costs.  

College-wide Academic Policies and Procedures

A Student Protection Acknowledgement confirmation pop-up will appear when a student logs into the Student Portal on a yearly basis. This will direct students to policies and procedures relevant to their academic responsibilities. All Conestoga College wide academic policies and procedures are listed on the college website under "About Conestoga", "Policies and Procedures". 
Students are advised to review and comply with all policies and procedures, including the following: 
  • Academic Dispute and Resolution Policy & Procedure
  • Academic Integrity Policy & Violation of Academic Integrity Procedure 
  • Academic Recognition Policy
  • Academic Credential Procedure
  • Clearance of Academic Deficiency Policy & Procedure
  • Co-operative Education Policy
  • Discontinuance Policy & Procedure
  • Eligibility to Participate in Co-op Work Terms Policy & Procedure
  • Evaluation of Student Learning Policy & Procedure
  • Grading Procedure
  • Graduation Requirements and Convocation Procedure
  • Honours Policy & Procedure
  • Program Withdrawal and Refund Procedure
  • Student Code of Conduct Policy
  • Student Concerns and Issues Policy & Procedure
  • Student Fees Policy & Student Fee Invoicing and Payment Procedure
  • Student Feedback Policy

Students must follow all of the policies and procedures for Conestoga College and it is expected that faculty will accept, fulfill and enforce these standards.

General Education / Breadth Electives

School of Liberal Studies

The purpose of General Education and Degree Breadth electives is to provide graduates with the skills and knowledge to succeed both professionally and in their own personal lives. Working collaboratively with your program, General Education and Degree Breadth courses help develop the critical and creative thinking skills, civic engagement and knowledge of the broader world of arts, culture and science that helps make you more reflective, creative, and effective in your own life.

All Ontario College Diploma, Ontario College Advanced Diploma, and Degree programs at Conestoga require students to complete general education electives / interdisciplinary breadth.

More information on these courses can be found at

Credit Transfer and Prior Learning Assessments

Conestoga recognizes that students may have a variety of previous experiences and formal education that may allow them to enter a program at an advanced level or provide for an exemption. Credit Transfers can be achieved through advanced standing, and individual course exemptions. Students may request an exemption for a course by filling out a Credit Transfer Request form and submitting it to the Transfer Credit Office for review. The student must provide the following information:

  • An official transcript – an official academic record, produced by the Office of the Registrar of the previous institution, including all courses and final grades, bearing the official seal and signature of the Office of the Registrar.
  • The course outline of the course under consideration

Please note the following, for core courses:

  • Theory-based courses must have been taken within the last seven years.
  • Computer-based courses must have been taken within the last three years.
  • Course content must be an 80% match or more.

Students will be referred to the Program Chair if they have:

  • Transcripts from an unrecognized institution
  • Transcripts from a foreign institution
  • Considerable work experience which may be eligible for a Prior Learning Assessment

Experience will be assessed for its learning value against course degree outcomes. Prior learning must be measured to meet the required course outcomes and grading standards. PLAR cannot be used by registered Conestoga students to clear academic deficiencies, to improve grades or to obtain admission into a program. Questions regarding PLAR may be sent to The Prior Learning Assessment and Recognition Policy and Procedure are posted on the college website.

Program Transfer

Students who would like to change programs within the School of Business & Hospitality may do so by completing and submitting an OCAS application if applying to level 1 of a program or by completing a program application form if applying to level 2 or beyond. Prior to completing the program application form, it is recommended that the student meet with the Program Coordinator or Academic Advisor. If considering transferring to a program outside the School of Business & Hospitality, students may want to discuss options with a Career Advisor. When a student moves from one Conestoga program to another and where course numbers/codes are identical or equivalent, automatic credit is given if passing grades are met.

Adding Courses

Students can add courses to their daytime schedule under the 'My Courses' tab in their Student Portal or by filling out a course add/drop form and having their Coordinator/Academic Advisor sign off on the form and submitting it to the registrar's office.

Continuing Education and OntarioLearn courses are not included in student full-time fees. Students wishing to take these part-time courses are required to pay the full fee for the individual course(s). Students can add these courses under the 'Browse Continuing Education' tab in their Student Portal.

Dropping Courses

Students should consult their faculty/Coordinator/Academic Advisor prior to dropping a course on the Student Portal. Dropped courses will appear as "W" (withdrawal) on transcripts if the student withdraws before the deadline date. If the course is dropped after the deadline, the student will receive an "F" (fail) on their transcript.

Students can drop a course on their own from the Student Portal, under the 'My Courses' tab. Students are able to drop all courses but the last one on their own, as that would be considered withdrawing from the program.

Withdrawal from Program

Withdrawal from a program can be completed by filling out a withdrawal form and submitting it to the registrar's office. It is advised that a student meet with their Coordinator and/or Academic Advisor prior to submitting the form. Deadlines for withdrawing from a program, with/without an academic penalty or with/without a refund, are posted on the Student Portal, under the 'My Courses' tab. Students must hover their mouse over the calendar icon beside the course to see the start/end date and the drop/refund deadlines. 


To graduate from the program students must complete all courses within their program design and the specified co-op work terms. The program must be completed within seven (7) years of its start (refer to the Baccalaureate Degree Promotion and Graduation Policy). A leave of absence must be approved by the Program Coordinator.

For bridging students, the required bridging courses must be completed prior to entry. The Program Coordinator will indicate if any additional full courses are required in the degree.

Students who wish to take time off from the program with the intention of returning must have prior approval from the Program Coordinator. If a student does not receive approval, they may not be admitted until space is available. Graduation requirements may change during the student's absence.

Graduation from the BBA requires a minimum program GPA of 2.5 or a weighted average of 65% and completion of all courses, graduation requirements, and co-op work terms. Students who have bridged into an upper year must have completed all bridging modules/courses.

Students actively registered in cohort delivered programs who take longer than the designed program length of time to complete their studies are accountable for completing any new or additional courses that are added to the program design. Unless otherwise stated, students registered in non-cohort delivered programs must complete the program of study within seven years of being admitted to the program.

Student Feedback

Student feedback is an essential component of our continuous improvement process. Our opportunities for student feedback include:

Key Performance Indicators

All college programs in the province are evaluated using Key Performance Indicators (KPIs) through the Ministry of Advanced Education and Skills Development (MAESD). This survey is conducted each academic year in select classes. Strategic goals to improve the programs are developed from these results. This data and other data specific to the campus and the program/school are collected so that Conestoga College can continually improve quality.

Student Appraisal of Teaching (SAT)

The Student Appraisal of Teaching (SAT) allows direct feedback from students on teaching for a particular course. Completion of the SAT form gives teachers and academic managers valuable information to use for the improvement of teaching at Conestoga.

The SAT process occurs in the last one-third of the semester. Typically about one-quarter of the faculty is appraised per term, and each has two courses selected by their academic managers for appraisal. All teachers have a SAT review at least once every two years. The SAT process is managed by the Office of Institutional Research and Planning using an online survey system specifically designed for course/teacher evaluations.  After all marks for the semester have been submitted, a summary of results goes to the academic manager to be shared with the faculty member. Continuing Education students may have an opportunity to complete a SAT form at the conclusion of each Continuing Education course.

Safety Information

Services Offered

For general inquiries, contact Security Services at:

Cambridge (Fountain Street): Main Foyer, 519-748-5220, ext. 3357
Doon (Kitchener): Main Building, Room 2B10-6, 519-748-5220, ext. 3357
Guelph: Room A5, 519-824-9390, ext. 3357
Waterloo: Room 1B02, 519-885-0300, ext. 3357

Safety and Security Services provides 24-hour security at the Doon (Kitchener), Waterloo and Cambridge (Fountain Street) campuses, and daytime/evening/weekend security at the Guelph campus. Concerns or offences may be reported to Safety and Security Services.

Emergency Number While on Campus: ext. 5555 - for all medical, fire situations, and police assistance from all campuses (Cambridge [Fountain Street], Doon [Kitchener], Guelph, Waterloo, and Stratford).

Safety and Security Services provides the following services: first aid, personal safety education/plans, general information, emergency response, investigations, self defense training, mobile and bike patrol, crime prevention education, parking - sales, assistance and enforcement, security at residence and campus events.

Emergency phones and alarm systems emergency phones are available throughout the Cambridge (Fountain Street) and Doon (Kitchener) campuses.

Check out our new Mobile Safety App available free for download on any phone system.

For more information on emergency  response and what to do, go to the Security Services webpage.

Basic Safety

Refer to your Student Guide for Conestoga's Safety and Security services and procedures.

Note: Students may be required to sign a Conestoga College ITAL (CCITAL) Acknowledgment of Safety Training and Responsibilities Form depending on program requirements.

Emergency Telephone Messages

It may be necessary for family members to contact a student in an emergency situation. Family members need to know the student number, program name, school, and campus the student is registered in, to aid Security in locating the student. This information will be required when the family member calls. Please have family members contact Security directly at 519-748-5220, ext. 3357 - only if it is an emergency. 

After Hours Access

Conestoga hours of operation are 7:00 a.m. to 11:00 p.m. Conestoga recognizes that in some programs of study, students may require after-hours access to classrooms and labs. After-hours access is maintained in accordance with the academic needs of individual programs. The after-hours access is a privilege, not a right.

If after-hours access is required, faculty must contact security in advance, with the student(s) name, ID number, and program information, along with signed paperwork approving access. The student must follow these guidelines: 

  • Be in the designated room with another approved person
  • Inform security immediately of any out-of-the normal situations
  • Have student identification card available
  • Notify security upon departure
  • Not move furniture

Refer to the Student Guide for more information.


Paid parking is in effect at all Conestoga Campus locations. Pay and Display machines are available for purchasing daily parking passes in Lots 6, 10 and 11 (Doon). You can also pay for parking with the Honk mobile app. Since enforcement is conducted daily, please ensure you have the proper parking permit/pass displayed to avoid a parking ticket infraction. If additional information is required please contact Parking or Security Services.

Program Handbook Revision Log

Revision Date        

  • June 2017
  • June 2016
  • June 2015
  • June 2014

Accommodation Disclaimer

Conestoga College is dedicated to promoting an equitable environment where students have the opportunity to participate in all aspects of College life. In accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code, Conestoga College recognizes its responsibility and legal obligation to provide education, information and services in an accessible manner.

The Program Handbook is intended to provide general information with respect to program expectations. There may be individual accommodations and/or medical circumstances that require exceptions. For example, students may need to be accommodated for a missed assignment or evaluation. Students who are registered with Accessibility Services are not required to provide an additional doctor's note for a missed or late evaluation. For more information about Accessibility Services please drop in or visit our website.

We recognize that other extenuating circumstances may apply. Consult with your Professor. All exceptions based on extenuating circumstances must be approved by the Chair.