Process Quality Engineering
2017/18 Program Handbook
Program Code: 1325
School of Engineering and Information Technology
Conestoga College Institute of Technology and Advanced Learning
This is a companion document to the current Conestoga College Student Guide
The purpose of this handbook is to provide students with program-specific details and other important information. The material in this handbook is accurate at the date of posting, and is applicable for the current academic year. Students will be informed of handbook changes that occur, if any, through college email. Program handbooks are updated yearly and students must check their program handbook for the current edition.
Welcome to the School of Engineering and Information Technology
Conestoga offers a full range of engineering and information technology programs to suit your interests and career aspirations. Within these there are one year certificate (both foundational and post-diploma), two and three year diploma, and four year bachelor's degree programs. Pathways exist within these allowing for students to reach their full potential.
All of our programs incorporate active learning that may include project-based learning, co-operative education, case studies and capstone projects. Active learning allows students to apply theory to practice during their studies and results in a graduate who is better prepared for the real work world. Employers like this, which is why the School of Engineering & Information Technology has a history of excellent graduate and co-op placement rates.
Julia Biedermann, PhD, PEng
Program Administration and FacultyExecutive Dean, Access, Online and Flexible Learning
Doon Campus, Welcome Centre
(519) 748-5220 ext. 3221
Program ChairSheila McGlashan
Doon Campus, ATS Building, Room 100
(519) 748-5220 ext. 2399
Program AdministratorTannis Gayler
Doon Campus, ATS Building Room 100
(519) 748-5220 ext. 3371
Other FacultyThroughout the program other faculty will work with you for the duration of this program. These include faculty from other schools for breadt , as well as faculty with particular expertise in specific areas of program focus.
Contact information for this faculty will typically be provided on the first day of related courses.
About the Program
This advanced-level graduate certificate program provides individuals with the knowledge and techniques to improve the delivery and quality of manufactured goods and services. The material that is taught in this program can be applied within any area of an organization and the focus is on the achievement of performance excellence in manufacturing and business processes through the use of modern quality improvement methods. The program develops the skills required to perform process quality roles in a broad range of organizations and sectors.
The program content maps favourably into the American Society of Quality's Bodies of Knowledge for Certified Quality Engineer, Certified Manager of Quality, Certified Quality Technician, Certified Six Sigma Green and Black Belt, and Certified Quality Auditor. This program is non-industry specific. Although the program includes skills training that recognizes the needs of the traditional manufacturing base it also provides the proficiencies demanded by many of the newer technology-focused industries.
Students can find their program design on the Student Portal by following the steps below:
- Log in to Student Portal
- Click on 'My Courses' tab
- Select 'View Progress Report' button
Students can also view courses for the most current program design for this academic year on the Conestoga College website Process Quality Engineering #1325. To find these courses, scroll down the page to the 'Program Courses'.
Program Learning Outcomes
- Communicate technical information to management, engineering-manufacturing and sales marketing groups, through the use of relevant language, graphics and computer skills.
- Create value for an enterprise by identifying and supporting the role of quality as a strategic element
- Identify issues, opportunities, and performance metrics using current and relevant tools such as Value Stream mapping and process mapping
- Apply knowledge, skills, and practical procedures of process quality measurement and improvement to transactional and business processes, as well as manufacturing processes and materials
- Distinguish between reliability and quality and describe the role of reliability management in enhancing quality and customer satisfaction
- Discuss the role of failure analysis in enhancing reliability
- Apply various statistical tools in process improvement including Design of Experiments
- Analyze process and measurement system capability
- Apply the principles of project management and employ current and relevant software such as Minitab® statistical software and Microsoft Project®
- Use Advanced Product Quality Planning and discuss the role of quality planning in customer satisfaction
- Identify, select, and implement relevant techniques for the establishment and maintenance of optimal customer/supplier relationships
- Plan and conduct quality and environmental systems audits
- Undertake root cause analysis to determine the source of potential quality issues and formulate appropriate solutions
Academic Standing and Promotion Requirements – Program Standard
Common Academic Decisions
Eligible to Continue
Discontinuance, Withdrawals and Probation
Discontinuance: Registered but Did Not Attend (DNA)
Clearance of Academic Deficiency
During a student’s academic career, there may be occasions when the student’s performance results in a failing grade for a course. Conestoga grants students the opportunity to raise this grade to the minimum passing grade under specific circumstances.
For more information visit the College Policies, Procedures and Guidelines webpage then click on the Academic Administration side tab and search for the document entitled Clearance of Academic Deficiency.
Students are eligible to graduate upon completion of all academic requirements in their program of study, including educational work terms if applicable. Students are expected to respond to their invitation through their Student Portal. Convocation ceremonies are held in the spring and fall of each academic year. Students, who take longer than the advertised program length, are responsible for completing any new or additional courses due to a program design change. Students who complete their program after the scheduled completion date are required to fill out an Application to Graduate form and submit it with payment to the registrar's office. Students who are discontinued or have withdrawn and then return to the college will be placed in the current program design and must meet all requirements to graduate. Rules surrounding graduating with merit are outlined on the academic recognition section of Conestoga's website.
Students considering withdrawing from a program should meet with their program coordinator/academic advisor prior to withdrawing. In order to formally withdraw from a program, the student must complete the Program Withdrawal form and submit it to the Registrar's Office. Deadlines for withdrawing from a program with/without an academic penalty or with/without a refund are posted on the website under Academic Dates.
Academic AssistanceAcademic assistance is available to students through a variety of avenues. The program coordinator and faculty can advise students on specific program and course information such as adding / dropping courses, special timetabling, etc. Students can also access the Learning Commons website for detailed information on the academic services they provide, including learning skills, peer services, math and writing assistance.
Conestoga College is committed to providing a safe and accessible environment for students with disabilities. Accommodating disabilities at the college is a shared responsibility between students, faculty and administration. Students are responsible for providing relevant and up to date documentation of their disability to Accessibility Services, when they first register. This documentation will allow the student to be considered for accommodations and access to available services.
Academic DatesFollow the link for a listing of important academic dates for the current school year, including a list of holidays when classes are cancelled. Students should be aware that programs within the School of Trades and Apprenticeship do not necessarily follow all of the listed dates. Speak with the program coordinator regarding program-specific dates, including Study Week, if applicable.
Attendance - Program StandardStudents are required to demonstrate the same attention to punctuality, attendance and safety as would be required by the business or industry in which they are or expect to be employed.
Attendance for each course will be monitored. If a student knows in advance that they will miss one or more classes (authorized absence), they must contact the faculty involved and let them know before the occurrence.
An authorized absence is defined as, but not limited to, illness requiring the care of a doctor, death of an immediate family member, or severe weather. All other absences are considered unauthorized. Regardless of explanation, if a student is absent they must contact the appropriate faculty or leave a message with the office services assistant.
In the event of an absence, it is the student's responsibility to make up the missed work. Due to limited shop / lab availability missed labs may result in a zero mark at the discretion of the faculty.
Students that arrive late for a scheduled class will be counted as absent after 20 minutes from the start of the class. Students that leave early, 20 minutes before the end of class, will also be counted as absent.
Conestoga has more than 400 awards, bursaries, scholarships and academic grants available to Conestoga students. These funds are made available to our students through the partnerships we have established with local business and industry leaders. To be considered for an award, complete the General Application available through your Student Portal. Notifications and instructions to complete the application are sent to all full-time students' email accounts in the fall semester (Deadline: First Friday in October) and winter semester (Deadline: First Friday in February). Visit the Financial Aid and Student Awards Office on Conestoga's website.
The criteria and monetary value for each award will be determined either by program faculty and/or the donor(s) providing the funding.
Exam/Test Rules for Students
Failure to follow examination/test rules or instructions will result in immediate confiscation of the test or exam and a grade of zero may be assigned to the exam/test. The candidate may be subject to further disciplinary action as per Conestoga College academic integrity policy.
- Once the exam/test has begun, candidates will not be permitted to leave the room except in an emergency.
- In case of emergency please follow the instructor's instructions.
- Once you leave the exam/test room you may not be re-admitted.
- Please refer all questions, comments or concerns to the instructor, not classmates.
- Communication between students is not permitted. You will receive a warning once if you attempt to communicate with fellow exam/test takers. Subsequently you will be asked to leave the room and your test will be collected and marked only to the point to which it has been completed.
- Exam/test takers will be allowed to have a clear bottle of water with the label removed. No other personal items will be permitted including electronic devices (cell phones, smartwatches, MP3 players, iPods, etc.) on or near where exam/test is being taken.
- If scratch paper is needed for exam/test, this will be provided by the instructor, students will not be able to use their own scratch paper.
- All backpacks and/or bags must be kept at the front of classroom.
While it is recognized that scholarly work often involves reference to the ideas, data and conclusions of other scholars, intellectual honesty requires that such references be explicitly and clearly noted.
Cheating gives an unfair advantage to the student over classmates and misrepresents that student's ability. There is a societal expectation that a standard has been met upon graduation and that the graduate is capable of meeting the expectations of the employing organization.
Cheating harms the student's reputation and learning. Grades obtained in the completion of the student's program must reflect their achievement and demonstrate ethical behaviour. Any student who helps another student to cheat is just as guilty of cheating as the student they assisted. Unacceptable behaviours in these circumstances include, but are not limited to:
- CHEAT (definition): use any means to gain an unfair advantage on a exam/test.
- Copy the work of another exam/test taker or disrupt the exam/test.
- Look at the work of another exam/test taker
- Use, or attempt to use, a dictionary, pager, spell-checker, electronic recorder or cell phone for the duration of the test.
- Talk to or disturb other exam/test takers once the examination has started.
- Reproduce or share any part of the exam/test in any format/medium.
- Any individual assignment work must be unique. All assignments that contain shared copied or plagiarized work will be given a mark of zero.
- It is up to the instructor's discretion whether assignment work is done in or out of class.
Guideline for Reports:
A report for business needs to follow the format of 1:"Tell them what you will tell them", 2:"Tell them the information", 3:"Tell them what you told them".
A professional report needs to have the following:
Cover page: Include the information needed to identify the report. What are you going to be talking about?
Executive Summary: You need to summarize what is contained in the report (findings, conclusions, etc). The reader should know what you are going to say and prove in your report.
Body of the Report: Present and explain your data. How did you get the data, what is the data, what does the data say? Use headings to separate the sections within your report, but make sure the headings define what you are going to say in that section. "This section should be an explanation of the data and analyses. If extensive data and analyses are required include them in an appendix.
Conclusion: Much like the executive summary the conclusion summarizes what the report is about and what you have concluded from the data presented.
References: In a report you need to reference any outside sources you have used. This is important for both the references you have quoted directly within your report and the references you have only used as information while creating your report. Use the format as follows:
Author last name, first name year. "Title of publication." Publication source.
Author last name, first name year. "Title of publication." Retrieved from http://www.WebsiteTitle.com/whole link/
Appendices: If the report requires extensive data or analyses, such as Minitab session windows, then include these in an Appendix and reference them within the body of the report. Do not include extremely long analyses in the report body
Guideline for Presentations:
Like a report, a presentation for business needs to follow the format of 1:"Tell them what you will tell them", 2:"Tell them the information", 3:"Tell them what you told them".
A professional presentation needs to have the following:
1) Cover slide: Include the information needed to identify the presentation. What are you going to be talking about?
2) Executive Summary: You need to summarize what is contained in the presentation (findings, conclusions, etc). The reader should know what you are going to say and prove in your report.
3) Body of the Presentation: Present and explain your data. Use slide headings that define what the slide is about and make the slide content easy to read (not many points on one slide). Don't write everything you are going to say in your presentation, just the main details, data or chart; then talk about the additional information for the slide.
4) Conclusion: Much like the executive summary the conclusion summarizes what the presentation is about and what you have concluded from the data and presented.
The penalties for all forms of plagiarism will be enforced as per the Conestoga College Academic Integrity Policy. Faculty may require assessments to be submitted to drop boxes which scan for plagiarism
Communication - School Standard
Conestoga College and eConestoga student email accounts are used to communicate with students. Students are expected to regularly check their student email accounts. Faculty will not respond to emails from non-Conestoga email addresses.
Course Changes (Adding/Dropping)
Students can find their program design on the Student Portal by following the steps below:
- Log in to Student Portal.
- Click on 'My Courses' tab.
- Scroll over the icons to the right of individual course listings.
It is strongly recommended that students consult the Program Assistant prior to dropping a course.
- If a course withdrawal is processed prior to the deadline date, a dropped course will be recorded as a "W" (withdrawal) on the transcript.
- If a course withdrawal is processed after the deadline, an "F" (fail) will be recorded on the transcript.
Continuing Education and OntarioLearn courses are not included in student full-time fees. Students wishing to take these part-time courses are required to pay the full fee for the individual course(s). Students may add these or other courses under the 'Browse Continuing Education' tab in their Student Portal.
Conestoga recognizes you may have formal post-secondary education that may allow you to enter a program at an advanced level or provide for individual course exemptions.To ensure your credits are eligible for transfer, please contact our Credit Transfer Office. The Credit Transfer Policy and Procedure are available on the college website. For more information, visit the Credit Transfer & PLAR page.
Evaluations (deadlines, tests and examinations)
Assignment Program Standard
Assignment requirements, weighting, deadlines, etc., will be specified by the faculty in each course. See also Attendance - Program Standard section.
Missed Work or Classes
Refer to Attendance - Program Standard section and any requirements specified by the faculty in each course.
Test and Examination Program Standard
Test requirements, weighting, dates, etc., will be specified by the faculty in each course. See also Attendance - Program Standard section.
Prior Learning Assessment and Recognition (PLAR)
Conestoga recognizes prior learning of skills, knowledge or competencies that have been acquired through employment, education (informal/ formal), non-formal learning or other life experiences. Prior learning must be measured to meet the required course outcomes and grading standards. This policy applies to candidates who wish to earn academic credit for a course in acknowledgement of significant life and work experience. PLAR is not to be used by registered Conestoga students for the clearance of academic deficiencies and/or to improve grades.
Students must be at least 19 years of age or have an Ontario Secondary School Diploma (or equivalent) to be eligible to apply for PLAR.
Program Advisory Committee
Each program at Conestoga has a Program Advisory Committee (PAC), which is made up of industry and academic representatives, as well as current students. They meet several times a year to discuss the direction in which that industry is heading and any improvements that can be made to keep the program current. This helps to ensure that students are learning material that is relevant to their industry.
At the beginning of each year, the coordinator of the program will ask for student volunteers. The coordinator will decide which students will represent years one and two. The student representatives are expected to attend the meetings. Students must prepare and submit a report based on guidelines provided by the Program Chair/Coordinator which will be presented at the meeting. Students are expected to be professional, dress in business attire and engage in discussions.
Prior to transferring to another program, it is recommended that the student meet with the program coordinator or academic advisor. Students who decide to change programs may do so by completing and submitting a program application form to the registrar's office. If considering transferring to a program outside the school in which they are currently enrolled, students may want to discuss options with a career advisor. When a student moves from one Conestoga program to another and where course numbers/codes are identical or equivalent, automatic credit is given if passing grades are met. Additional information for career or academic advising is available from faculty, program coordinators or career advisors in the Welcome Centre or on the Conestoga website.
Student feedback is an essential component of our continuous improvement process. Our opportunities for student feedback include:
Key Performance Indicators
All college programs in the province are evaluated using Key Performance Indicators (KPIs) through the Ministry of Advanced Education and Skills Development (MAESD). This survey is conducted each academic year in select classes. Strategic goals to improve the programs are developed from these results. This data and other data specific to the campus and the program/school are collected so that Conestoga College can continually improve quality.
Student Appraisal of Teaching (SAT)
The Student Appraisal of Teaching (SAT) allows direct feedback from students on teaching for a particular course. Completion of the SAT form gives teachers and academic managers valuable information to use for the improvement of teaching at Conestoga.
The SAT process occurs in the last one-third of the semester. Typically about one-quarter of the faculty is appraised per term, and each has two courses selected by their academic managers for appraisal. All teachers have a SAT review at least once every two years. The SAT process is managed by the Office of Institutional Research and Planning using an online survey system specifically designed for course/teacher evaluations. After all marks for the semester have been submitted, a summary of results goes to the academic manager to be shared with the faculty member. Continuing Education students may have an opportunity to complete a SAT form at the conclusion of each Continuing Education course.
After Hours Access
Conestoga hours of operation are 7:00 a.m. to 11:00 p.m. Conestoga recognizes that in some programs of study, students may require after-hours access to classrooms and labs. After-hours access is maintained in accordance with the academic needs of individual programs. The after-hours access is a privilege, not a right.
If after-hours access is required, faculty must contact security in advance, with the student(s) name, ID number, and program information, along with signed paperwork approving access. The student must follow these guidelines:
- Be in the designated room with another approved person
- Inform security immediately of any out-of-the normal situations
- Have student identification card available
- Notify security upon departure
- Not move furniture
Refer to the Student Guide for more information.
For general inquiries, contact Security Services at:
Cambridge (Fountain Street): Main Foyer, 519-748-5220, ext. 3357
Doon (Kitchener): Main Building, Room 2B10-6, 519-748-5220, ext. 3357
Guelph: Room A5, 519-824-9390, ext. 3357
Waterloo: Room 1B02, 519-885-0300, ext. 3357
Safety and Security Services provides 24-hour security at the Doon (Kitchener), Waterloo and Cambridge (Fountain Street) campuses, and daytime/evening/weekend security at the Guelph campus. Concerns or offences may be reported to Safety and Security Services.
Emergency Number While on Campus: ext. 5555 - for all medical, fire situations, and police assistance from all campuses (Cambridge [Fountain Street], Doon [Kitchener], Guelph, Waterloo, and Stratford).
Safety and Security Services provides the following services: first aid, personal safety education/plans, general information, emergency response, investigations, self defense training, mobile and bike patrol, crime prevention education, parking - sales, assistance and enforcement, security at residence and campus events.
Emergency phones and alarm systems emergency phones are available throughout the Cambridge (Fountain Street) and Doon (Kitchener) campuses.
Check out our new Mobile Safety App available free for download on any phone system.
For more information on emergency response and what to do, go to the Security Services webpage.
Refer to your Student Guide for Conestoga's Safety and Security services and procedures.
Note: Students may be required to sign a Conestoga College ITAL (CCITAL) Acknowledgment of Safety Training and Responsibilities Form depending on program requirements.
Emergency Telephone Messages
It may be necessary for family members to contact a student in an emergency situation. Family members need to know the student number, program name, school, and campus the student is registered in, to aid Security in locating the student. This information will be required when the family member calls. Please have family members contact Security directly at 519-748-5220, ext. 3357 - only if it is an emergency.
- Academic Dispute and Resolution Policy & Procedure
- Academic Integrity Policy & Violation of Academic Integrity Procedure
- Academic Recognition Policy
- Academic Credential Procedure
- Clearance of Academic Deficiency Policy & Procedure
- Co-operative Education Policy
- Discontinuance Policy & Procedure
- Eligibility to Participate in Co-op Work Terms Policy & Procedure
- Evaluation of Student Learning Policy & Procedure
- Grading Procedure
- Graduation Requirements and Convocation Procedure
- Honours Policy & Procedure
- Program Withdrawal and Refund Procedure
- Student Code of Conduct Policy
- Student Concerns and Issues Policy & Procedure
- Student Fees Policy & Student Fee Invoicing and Payment Procedure
- Student Feedback Policy
Students must follow all of the policies and procedures for Conestoga College and it is expected that faculty will accept, fulfill and enforce these standards.
General Education / Breadth Electives
School of Liberal Studies
The purpose of General Education and Degree Breadth electives is to provide graduates with the skills and knowledge to succeed both professionally and in their own personal lives. Working collaboratively with your program, General Education and Degree Breadth courses help develop the critical and creative thinking skills, civic engagement and knowledge of the broader world of arts, culture and science that helps make you more reflective, creative, and effective in your own life.
All Ontario College Diploma, Ontario College Advanced Diploma, and Degree programs at Conestoga require students to complete general education electives / interdisciplinary breadth.
More information on these courses can be found at www.conestogac.on.ca/electives.
06/26/17 Update for 2017/2018 academic year
Conestoga College is dedicated to promoting an equitable environment where students have the opportunity to participate in all aspects of College life. In accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code, Conestoga College recognizes its responsibility and legal obligation to provide education, information and services in an accessible manner.
The Program Handbook is intended to provide general information with respect to program expectations. There may be individual accommodations and/or medical circumstances that require exceptions. For example, students may need to be accommodated for a missed assignment or evaluation. Students who are registered with Accessibility Services are not required to provide an additional doctor's note for a missed or late evaluation. For more information about Accessibility Services please drop in or visit our website.
We recognize that other extenuating circumstances may apply. Consult with your Professor. All exceptions based on extenuating circumstances must be approved by the Chair.