Information Technology Business Analysis - Operations
2017/18 Program Handbook
Program Code: 1372
Engineering, Information Technology, and Trades
Conestoga College Institute of Technology and Advanced Learning
This is a companion document to the current Conestoga College Student Guide
Welcome to Conestoga!
This program handbook has been designed to provide you with information specific to Information Technology Business Analysis - Operations #1372. It is a companion document to the Student Guide.
We are proud of the programming we offer and the pathways that are available here at Conestoga. This program is one of our applied programs providing you with opportunities for hands-on learning and education. We work with industry representatives in order to provide timely, employment-ready training options for all of our students.
Our faculty members are chosen not only for their subject matter expertise, but also for their passion for teaching and learning through the sharing of their knowledge and experience. Whether it be in a face-to-face, hybrid or online environment, our faculty have the teaching expertise to help you succeed in your educational goals.
I wish you the best in your studies and encourage you to contact us if you have any questions about the program.
Executive Dean, Access, Online and Part-Time Studies.
The purpose of this handbook is to provide students with program-specific details and other important information. The material in this handbook is accurate at the date of posting, and is applicable for the current academic year. Students will be informed of handbook changes that occur, if any, through college email. Program handbooks are updated yearly and students must check their program handbook for the current edition.
Executive Dean, Access, Online and Part-Time Studies
Conestoga College Institute of Technology and Advanced Learning
(519) 748-5220 ext. 3221
Chair, Workforce Development & Part-Time Studies
Sheila McGlashan MA (Ed)
Conestoga College Institute of Technology and Advanced Learning
Doon Campus, ATS Engineering Complex, Room 100
(519) 748-5220 ext. 2399
Doon Campus, ATS Engineering Complex, Room 100
(519) 748-5220 ext. 2390
Contact information for this faculty will be provided on the first day of related courses.
More and more companies are challenged with how to make sense of vast amounts of data in order to improve their competitive position and growth. This has generated requirements for professionals with both a business and technology side who understand how to turn insight into action. A critical role in the facilitation of software/system development growth is played by the Information Technology Business Analyst by the gathering of business requirements from several organizational areas and interpreting them so that they can be defined as functional systems design specifications that can be successfully implemented by IT teams. Critical skills will be developed in the following information technology areas: application software, business data analysis and modeling, customer engagement management, business processes, enterprise resource planning, and communications. A key part of this graduate program is the applied aspects of the curriculum. Students will have the opportunity to engage in the process of business analysis for information technology (IT) through case studies and industry related projects.
Full-time students are registered in a specific program design based on the year that a student begins in a program. Program designs contain all the required courses necessary to graduate from the program. Designs are evolving documents and may change from one academic year to the next. These changes are to reflect the industry standards and requirements for a graduate of this program. If a student does not graduate at the end of the designated semester for the original program design, the student is responsible for meeting any new program design changes in order to graduate.
Students can find their program design on the Student Portal by following the steps below.
- Log in to Student Portal
- Click on 'My Courses' tab
- Select 'View Progress Report' button
Courses are listed by level/semester. Please be aware that General Education electives are listed at the bottom of the student's progress report and indicate the specific level/semester in which they are to be completed.
Students can also view courses for the most current program design for this academic year on the Conestoga College website for Information Technology Business Analysis - Operations #1372. To find these courses, scroll down the page to the 'Program Courses'.
- Interpret collected business requirements from organizational areas so that they can be defined as functional systems design specifications that can be successfully implemented by Information Technology (IT) specialists.
- Provide information technology solutions, assessments and validation to a broad range of situations by eliciting, planning, monitoring and analyzing enterprise requirements.
- Adhere to standards of practice and identify ethical/contractual-based judgments in real-life and simulated IT business environments.
- Use of written, verbal, and non-verbal communication, employing IT relevant knowledge, skills, and judgment in a business setting.
- Document, manage, research and communicate business requirements from the initial stakeholder meeting, to the final IT solution assessment and validation phase utilizing life-cycle project management practices and procedures such as metric analysis, project scope, service level agreements and constraint documentations.
- Interview clients about their business needs, facilitate meetings, and respond to stakeholder priorities in a way that meets their needs.
- Perform a variety of IT quality control procedures including gap analysis, problem analysis, needs assessment, cost benefit analysis, business test plans and test cases.
- Collect, manage, and interpret data to identify trends and issues in the workplace to create and develop levels of measure.
- Develop tools for maintaining professional standing including lifelong learning strategies.
Successful students will:
Required Supplies and Textbooks
Practices within the Classroom
Electronic Translator Use
Academic AssistanceStudents are advised to seek academic assistance directly from their faculty, Coordinator or program administrative contact if concerns arise. Students are also encouraged to access the various support services available that will enhance their learning experience at Conestoga College. For further academic and student assistance please review the links below:
- Aboriginal Services
- Accessibility Services
- Conestoga Students Inc.
- Career Hub
- Counselling Services
- Health Services
- Learning Commons
- Library Resource Center (LRC)
- Student Life
- Student Financial Services
Academic Concerns during a CourseIf a student has a concern regarding an assignment, lab, midterm, final exam, etc., the student must first meet with the faculty to discuss the situation. In cases where a satisfactory outcome is not achieved by the student, the student can contact the Program Administrator. If further action is recommended by the Program Administrator, a meeting will be arranged with the Chair.
Student Representation – Conestoga Students Inc. (CSI)Conestoga Students Inc. (CSI) and Conestoga agree that a student has the right to invite a member of CSI to a student and/or faculty meeting provided that 24 hours advance notice is given to faculty. This advance notice will ensure that all parties will have an opportunity to adequately prepare for the meeting.
Evaluations (deadlines, tests, and examinations)
Copying and plagiarism of assignments will be dealt with in accordance with College Policy regarding Academic Integrity. Attendance for exams and tests is mandatory. If you miss an exam or test then a grade of 0% will be assigned and a re-write will not be permitted. The only time a re-write will be arranged is when you can provide a medical certificate stating due to illness or other authorized reasons you were unable to write the exam or test on the scheduled day. Faculty may choose to handle the makeup tests/exams directly or use the test centre service. For more information visit the Testing & Assessment Services webpage.
Students are provided an instructional plan at the beginning of each semester for each course. This will include all important assessment and submission due dates in the course. Students are expected to attend all assessments set by faculty for their courses. A student who is absent from an assessment must:
- Contact faculty before the assessment begins or assignment is due, via college email. Students must include in the email their name, student number and reason for absence.
- Report their absence on their Student Portal prior to when the assessment is due.
- Provide valid documentation (i.e. Doctor’s note, death certificate, court/legal documentation, etc.) immediately following their return to the college, before alternative arrangements can be made. Please note that valid documentation must be applicable to the assessment date.
If the student has met the above criteria, it is their responsibility to then discuss with faculty the arrangements for a make-up test or alternate assignment immediately upon return to the college. Failure to report an absence and provide valid documentation when an assessed item is scheduled/due will result in a mark of zero for that assessment.
Bad Weather Conditions and Testing
Clearance of Academic Deficiency
During a student’s academic career, there may be occasions when the student’s performance results in a failing grade for a course. Conestoga grants students the opportunity to raise this grade to the minimum passing grade under specific circumstances.
For more information visit the College Policies, Procedures and Guidelines webpage then click on the Academic Administration side tab and search for the document entitled Clearance of Academic Deficiency.
Supplemental Exam Rules
Mandatory Conditions for Supplemental Exams
Student Absence for Assessed Material
Absence for Other Reasons
Class Cancellations due to Faculty Absence
AwardsVisit the Financial Aid and Student Awards Office on Conestoga's website for more information.
College Email Communication Requirements
College email must be used to contact faculty, Chair, academic support, etc. The information within the email must be kept professional. Students are required and expected to check their college email regularly. All students are assigned a college email during their active time at Conestoga College.
Please note that eConestoga email is course specific only, and may not be available for all courses. Therefore, college email must be used to contact faculty or other students.
If there are any issues accessing college email, please contact the IT department at: firstname.lastname@example.org or by telephone at 519-748-5220, ext. 3444. For further assistance, access the help desk located outside of door 3, or the IT department in room 1E12 (Doon) or 2B21 (Waterloo). Faculty will not respond to emails from non-Conestoga email addresses.
Withdrawal from Program
Conestoga recognizes you may have formal post-secondary education that may allow you to enter a program at an advanced level or provide for individual course exemptions. To ensure your credits are eligible for transfer, please contact our Credit Transfer Office. The Credit Transfer Policy and Procedure are available on the college website. For more information, visit the Credit Transfer & PLAR page.
Conestoga recognizes prior learning of skills, knowledge or competencies that have been acquired through employment, education (informal/formal), non-formal learning or other life experiences. Prior learning must be measured to meet the required course outcomes and grading standards. This policy applies to candidates who wish to earn academic credit for a course in acknowledgement of significant life and work experience. PLAR is not to be used by registered Conestoga students for the clearance of academic deficiencies and/or to improve grades. Students must be at least 19 years of age or have an Ontario Secondary School Diploma (or equivalent) to be eligible to apply for PLAR. For more information, refer to the PLAR policy and procedure. Questions regarding PLAR may be sent to CreditTransfer@conestogac.on.ca.
There are a number of different opportunities available to students who want to continue studying at Conestoga. For more information regarding program-specific pathways contact your program coordinator or administrative contact.
A student may be discontinued from the program on either academic or behavioural grounds, as set out in the Discontinuance Policy and Procedure. Discontinuance decisions on academic grounds are made at the end of each academic year. This will occur when a student has five or more outstanding failed courses in the program in which they are currently registered.
Program Advisory Committee (PAC)
Program Advisory Committees (PACs) provide the necessary link between Conestoga and the community it serves. PACs operate in an advisory capacity to Conestoga administration with the objective to keep Conestoga responsive to current and future workforce needs, trends or opportunities in industry and the marketplace.
All post-secondary education programs of study at Conestoga, both full-time and part-time, which lead to an employment related credential, or are approved by the Ministry of Advanced Education and Skills Development (MAESD), will be associated with a PAC, with the exception of apprenticeship and pre-apprenticeship programs. For any program not leading to an employment related credential, such as foundation programs, PACs are optional.
This program is delivered in an accelerated block style format. Block style format provides for each program course to be delivered in a specific sequence one course at a time.
Student feedback is an essential component of our continuous improvement process. Our opportunities for student feedback will include:
Student Appraisal of Teaching
The Student Appraisal of Teaching (SAT) allows direct feedback from students on teaching for a particular course. Completion of the SAT form gives teachers and academic managers valuable information to use for the improvement of teaching at Conestoga.
The SAT process occurs in the last one-third of the semester. Typically about one-quarter of the faculty is appraised per term, and each has two courses selected by their academic managers for appraisal. All teachers have a SAT review at least once every two years. The SAT process is managed by the Office of Institutional Research and Planning using an online survey system specifically designed for course/teacher evaluations. After all marks for the semester have been submitted, a summary of results goes to the academic manager to be shared with the faculty member. Continuing Education students may have an opportunity to complete a SAT form at the conclusion of each Continuing Education course.
Refer to the Student Guide for on Student Services.
Refer to the Student Guide for facility information, including hours of operation and closure practices.
Refer to the Student Guide for Conestoga’s Safety and Security Services and procedures.
- Academic Dispute and Resolution Policy & Procedure
- Academic Integrity Policy & Violation of Academic Integrity Procedure
- Academic Recognition Policy
- Academic Credential Procedure
- Clearance of Academic Deficiency Policy & Procedure
- Co-operative Education Policy
- Discontinuance Policy & Procedure
- Eligibility to Participate in Co-op Work Terms Policy & Procedure
- Evaluation of Student Learning Policy & Procedure
- Grading Procedure
- Graduation Requirements and Convocation Procedure
- Honours Policy & Procedure
- Program Withdrawal and Refund Procedure
- Student Code of Conduct Policy
- Student Concerns and Issues Policy & Procedure
- Student Fees Policy & Student Fee Invoicing and Payment Procedure
- Student Feedback Policy
Students must follow all of the policies and procedures for Conestoga College and it is expected that faculty will accept, fulfill and enforce these standards.
General Education / Breadth Electives
School of Liberal Studies
The purpose of General Education and Degree Breadth electives is to provide graduates with the skills and knowledge to succeed both professionally and in their own personal lives. Working collaboratively with your program, General Education and Degree Breadth courses help develop the critical and creative thinking skills, civic engagement and knowledge of the broader world of arts, culture and science that helps make you more reflective, creative, and effective in your own life.
All Ontario College Diploma, Ontario College Advanced Diploma, and Degree programs at Conestoga require students to complete general education electives / interdisciplinary breadth.
More information on these courses can be found at www.conestogac.on.ca/electives.
|Revision Date||Summary of Changes|
|01/08/2014||Original handbook creation|
|01/07/2015||Updated per CCQI|
|19/05/2016||Updated per CCQI|
|07/2017||Updated per CCQI|
Conestoga College is dedicated to promoting an equitable environment where students have the opportunity to participate in all aspects of College life. In accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code, Conestoga College recognizes its responsibility and legal obligation to provide education, information and services in an accessible manner.
The Program Handbook is intended to provide general information with respect to program expectations. There may be individual accommodations and/or medical circumstances that require exceptions. For example, students may need to be accommodated for a missed assignment or evaluation. Students who are registered with Accessibility Services are not required to provide an additional doctor's note for a missed or late evaluation. For more information about Accessibility Services please drop in or visit our website.
We recognize that other extenuating circumstances may apply. Consult with your Professor. All exceptions based on extenuating circumstances must be approved by the Chair.