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Cancellation, Transfer and Refund

Cancellation Policy:

Request for cancellation or postponement of your test must be made via e-mail, letter or fax ONLY. Telephone cancellation or postponement will not be accepted.

  1. Cancellation more than 5 weeks ahead of the test date - you will receive a full refund (less a $50.00 administrative fee).
  2. Cancellation less than 5 weeks ahead of the test date - you will receive NO refund.
  3. Failure to appear for the test without notification is considered a cancellation and NO refund will be issued. You must re-apply.

Transfer Policy:

  1. Request for Test Day Transfer must be made more than 5 weeks prior to the elected test date. There is a $50.00 administrative fee to transfer your test date.
  2. Candidates who wish to transfer less than 5 weeks prior to the elected test date will be treated as a cancellation and will receive NO refund, and must re-apply.

Candidates seeking cancellation or transfer within the 5-week period prior to the test date will only receive a refund if they can provide evidence that their ability to sit for the test has been affected by serious illness or cause:

Serious Illness - hospital admission or serious injury

Loss or Bereavement - death of a close family member

Hardship/Trauma - victim of a crime, victim of a traffic accident

Military Service

Candidates must file an application for refund or transfer no later than five (5) working days after the test date. You must complete a "Request for Refund or Test Day Transfer Form" and attach appropriate documentation and/or evidence - medical certificate from a qualified medical practitioner, a death notice or certificate or police report.

Refunds:

Refunds are paid by cheque and usually take three to four weeks from the date of the request to be processed and mailed.