Frequently Asked Questions for Students
Spring 2020 FAQs
- I am a new student starting Spring 2020. How do I receive my ONE Card?
- Is there a GRT Spring Term Bus Pass?
- I am a new student starting Spring 2020 and am eligible to buy a Spring GRT Bus Pass. How do I receive my physical ONE Card?
- When will I receive my winter term GRT refund cheque of $37.50?
- What is the process for getting a refund of the Condor Cash on my ONE Card?
- What is a ONE Card?
- How do I submit my photo?
- How do I get my card?
- How do I load money on my card?
- How do I get my GRT Term Bus Pass?
- Why should I put money on my card?
- What if I have a Visa/Debit card or Master Card/Debit card?
- Is CONDOR CASH the same thing as PRINT BALANCE?
- Can I get a refund?
- How do I see the transactions I have made?
- How do I login to the “Load Condor Cash” portal?
- Where can I use Condor Cash?
- Will the ONE Card work at the Pita Pit located in the Recreation Center?
- What do I do if my card is lost or stolen?
- Does my card expire?
- Why can’t I put a hole in my card to put it on a lanyard?
- Where can I go to ask more questions?
I am a new student starting Spring 2020. How do I receive my ONE Card?
An online version of your ONE Card is available as a digital format of your Conestoga College identification.
To view your digital One Card, log in to your ONE Card Portal account and select the ‘Display Card’ tab from the main menu.
If you have not yet uploaded a photo to your ONE Card account, please follow our instructions for Getting Your ONE Card.
Your digital ONE Card may serve as a form of photo identification and confirmation that you are enrolled as a student at Conestoga College. For example, you may use this digital ONE Card if you are required to provide a form of photo identification to write an exam at the college, or you may wish to use it to prove you are a student to receive a “student” discount at a store.
Please note: your digital ONE Card is not enabled for purchases or for access to the GRT.
Is there a GRT Spring Term Bus Pass?
2-month Spring GRT Bus Pass
5 easy steps for purchasing your GRT Pass
- Use the Main Menu to select Account Summary to view your Condor Cash balance. Ensure you have the full amount of the pass price in your account.
- If you need to add funds, use the Main Menu to select Add Money to complete the add funds process.
- Once you have loaded funds to your account, return to the Bus Pass page and select the Condor Cash option.
I am a new student starting Spring 2020 and am eligible to buy a Spring GRT Bus Pass. How do I receive my physical ONE Card?
When will I receive my winter term GRT refund cheque of $37.50?
What is the process for getting a refund of the Condor Cash on my ONE Card?
What is a ONE Card?
A ONE Card is the official identification for day time Conestoga students and employees. It gives students access to eligible services, events, printing and more!
How do I submit my photo?
After your deposit is paid you can upload your photo from a link on the ONE Card website. Alternatively you may visit your local campus ONE Card office to have your picture taken.
How do I get my card?
ONE Cards can be picked up during Orientation or at the Condors Nest office in 2E08 at Doon. Cambridge, Waterloo and Guelph campus students must pick up their cards from their local campus administration offices.
In order to receive a ONE Card, students need to have paid or made arrangements for their term fees and provide a piece of government-issued photo ID to confirm identity.
How do I load money on my card?
Funds can be added to your card online through the ONE Card portal using debit or credit, at any Conestoga Bookstore using cash, debit or credit and at the ONE Card office at Doon using debit or credit.
How do I get my GRT Term Bus Pass
Full-time registered students within Waterloo Region are able to purchase a GRT Term Pass (4-months) at a discounted rate of $300.
CSI has worked to streamline the purchasing process so students are able to purchase their 4-month Transit Term Pass online through the ONE Card portal with a debit or credit card.
Once a student has fully registered, they can use their Condor ID and password to log in to the ONE Card portal where this option will be available to purchase.
Within 48 hours of purchasing the pass, it will be connected to the GRT system and you can use your ONE Card for an easy tap and go experience.
Why should I put money on my card?
Condor Cash gives you a safe, fast and convenient way to make purchases at all on-campus and select off-campus merchants. Using Condor Cash allows you to access Condor Perks, including specials and discounts.
What if I have a Visa/Debit card or Master Card/Debit card?
Use the Interac option on the cash loading portal and if you have difficulty use the Credit Card option. The ONE Card office is available to answer questions via phone at 519 748-5220 ext. 3530.
Is CONDOR CASH the same thing as PRINT BALANCE?
No, Condor Cash and your non-refundable print balance are two different accounts. Condor Cash is used for purchasing on campus. Your non-refundable print balance is used for on-campus printing (excluding CSI Hubs & MT Print). Your ONE Card is used to release print jobs in some locations, however, the print job itself is paid for with your non-refundable print balance. At the beginning of each term, your non-refundable print balance is reset. This balance can only be used to pay for printing. The leftover balance will be reset if it’s not used. Once your non-refundable print balance reaches zero, print charges will begin deducting from your Condor Cash funds. Learn more about printing and photocopying on campus.
Can I get a refund?
Condor Cash will automatically roll to the next term. You are allowed one refund per term. To start the refund process you will need to visit your local ONE Card office location to complete a request form. Refunds will be processed within 14 days and a cheque will be mailed to the address provided. There is an administrative charge of $50.
How do I see the transactions I have made?
On the website www.conestogac.on.ca/onecard you can click on the button “Load Condor Cash” to login to the portal and view your transactions.
How do I login to the “Load Condor Cash” portal?
Students can login with their Conestoga network login and password.
Parents/others may deposit money into a student’s account using the student number and student date of birth.
Where can I use Condor Cash?
You can use Condor Cash at various locations on and off campus. View the full list of places that accept Condor Cash.
Will the ONE Card work at the Pita Pit located in the Recreation Center?
What do I do if my card is lost or stolen?
Stolen and lost cards should be suspended immediately. For information about how to suspend your card and request a replacement, refer to Lost or stolen ONE Cards.
Does my card expire?
ONE Cards do not have expiry dates. Our cards are intended to follow students to convocation and beyond. We consider you part of the Conestoga community even when an alumni.
Why can’t I put a hole in my card to put it on a lanyard?
The ONE Card has built-in chip technology and an antennas which allows students to tap and swipe their cards around campus. Putting a hole in the card will cause damage, which may cause the card to malfunction. Replacement cards are $20 and can be purchased at the ONE Card office and at the Bookstore (Doon campus).
Where can I go to ask more questions?
If you have any additional questions or concerns, please feel free email us at email@example.com.
We are happy to assist and provide you with seamless and simple service.