Getting Your ONE Card
ONE Cards do not have expiry dates and do not require renewal.
Our cards are intended to follow students to convocation and beyond. We consider you part of the Conestoga community even when an alumni!
Fall 2020 ONE Card
New full-time registered students in the Fall 2020 term will be mailed their ONE Card to their address.
To receive your ONE Card in the mail, you must correctly complete the steps outlined below.
The ONE Card office will mail your card 5-7 business days after your photo upload is approved.
The ONE Card office cannot guarantee the timeline of when you will receive your ONE Card and is not responsible for any impact that may be experienced as a result of delays with Canada Post mail deliveries or delays as a result of incorrect addresses.
STEP 1: Take your photo
After you have paid your fees, upload a photo of yourself that will be placed on your ONE Card as your official photo identification. Please review the photo requirements below.
The ONE Card office will review your photo to ensure it meets the necessary requirements before approving your photo and printing your ONE Card. You will receive a follow-up email if your photo does not meet the requirements.
The ONE Card office reserves the right to refuse photos that do not meet the requirements listed below. Photo submissions are manually reviewed and can take up to two business days to be processed.
If you have any difficulty meeting any of these guidelines, please contact the ONE Card office.
Your photo must meet the following requirements to be approved as your ONE Card photo:
- Be in JPEG format
- Be a photo of you alone
- A full head shot from the shoulders up, directly facing the camera. Feel free to smile!
- Ensure that your entire head is visible in the photo
- Be in colour, bright and clear
- Your clothing must be visible in the photo
- Your photo must have a neutral background (i.e. white wall)
- Your photo must be recent within the past 6 months and reflect your current appearance
Failure to comply with all the above conditions will result in your photo not being accepted for your ONE Card identification.
Unacceptable photo submissions:
- No family, friends, animals, etc.
- Do not cover your face
- Do not wear any hats, sunglasses, or items that obscure your face
- Do not include props
- No costumes
- Not contain any text, cartoons, advertising or other messages
- No filters or graphics
- No profile or angle shots
If you cannot imagine the photo being used on your passport, choose a different photo.
ONE Card photos require your full face to be clearly visible in your photo, as this is the college's official method of identification. However, in line with our commitment to equity, diversity and inclusion, we want to be able to accommodate community members.
STEP 2: Check your Student Portal default address
Confirm your local address is updated on Student Portal. Please ensure your most up-to-date address is selected as your default address. This is where your ONE Card will be mailed.
If you are an international student and are planning to reside in Canada for the fall term but you have not yet confirmed your arrival to Canada or your housing, we encourage you to wait until you have confirmed your Canadian mailing address before continuing to upload your photo. Once you confirm your Canadian mailing address, please ensure your Student Portal is updated with your local address and this local address is selected as your default mailing address.
The ONE Card office cannot guarantee the timeline of when you will receive your ONE Card and is not responsible for any impact that may be experienced as a result of delays with Canada Post mail deliveries or delays as a result of incorrect addresses. Replacement ONE Cards may take 5-7 business days to be received in the mail.
STEP 3: Upload your photo
- Log in to myConestoga.
- Upload your photo (please follow all guidelines).
- Confirm your local address where your ONE Card will be mailed.
STEP 4: Learn more about using your ONE Card
Visit One Card Services to review all services and perks.