Lost or stolen ONE Cards
If your card is lost or stolen suspend it IMMEDIATELY.
Log into your ONE Card portal account. Select the gear icon in the top right to review your settings and use the Suspend Card button to turn off the card activation.
Prior to suspending your card, you are responsible for ALL unauthorized transactions resulting from the theft or loss of your card.
You are responsible for any damage to your ONE Card. Hole-punching or bending your card may result in card malfunction.
Replacement card requests
Replacement fee - waived until August 31, 2020
The cost to replace your ONE Card is $20. This fee can be paid at the Condor's Nest centre or at the Bookstore at the Kitchener - Doon campus. If you attend the Guelph, Waterloo or Cambridge campuses, please pay the fee at the local campus administration office. To receive a replacement card, you must show your receipt to the One Card office as proof of payment, along with Canadian government-issued photo identification or an international passport.
Process to request a new card
We are happy to provide you with a replacement card. Replacements will be mailed to your address and may take 5-7 business days to be received.
Please report your missing card by completing the ONE Card Replacement Request Form. You must use your Conestoga College email address to access the form. Review the form carefully and follow all instructions. You cannot complete the form more than once. Please note: If you find your card, we cannot reactivate your card once you complete this request form.
Once you submit the form, the ONE Card Office will send you a confirmation email with next steps.
The ONE Card office cannot guarantee the timeline of when you will receive your replacement card. The ONE Card Office is not responsible for any impact that may be experienced as a result of delays with Canada Post mail deliveries or delays as a result of incorrect addresses.
All services and condor cash associated with your previous ONE Card will be transferred to your new ONE card.