Client Relations (Part-time)
- Program Code:
- Continuing Education
About the ProgramThis program provides students with exposure to strategies and techniques that will help them to solidify and enhance their client relations skills and to build positive, lasting relationships with clients. The program prepares graduates to build teams of staff dedicated to excellent service delivery. Graduates will gain skills to identify, mitigate and avoid confrontational situations with internal and external clients and to create and promote an organizational service culture.
The program is directly applicable to employment in all sectors, but would be of particular worth to those serving directly in the service sector (retail, hospitality, contact centre, business office, etc.).
Program InformationAll courses must be completed within 3 years of acceptance into the program
- Ontario Secondary School Diploma (OSSD), or equivalent, OR 19 years of age or older
Note re: Admission Requirements
- Students must be able to receive instruction, respond and research in the English language.
- Submit a completed Conestoga College Program Application Form.
- Attach proof of Admission Requirements.
- Final selection is made following an assessment of the admission requirements.
How to ApplyStudents may obtain a Conestoga College Program Application Form from any Conestoga College campus, OR by writing directly to the Registrar's Office, OR by using the college website at www.conestogac.on.ca/admissions/forms
Send completed applications to:
299 Doon Valley Dr
Canada N2G 4M4
How to Register for CoursesGo to How to Register for detailed registration information.
Prior Learning Assessment and Recognition (PLAR)Conestoga recognizes prior learning of skills, knowledge or competencies that have been acquired through employment, formal and informal education, non-formal learning or other life experiences. Prior learning must be measurable at the required academic level and meet Conestoga standards of achievement for current courses. Challenge exams and portfolio development are the primary methods of assessment. Other methods of assessment may be available depending upon the nature of the course objectives. Successful completion of the assessment results in an official course credit that will be recorded on the student's Conestoga transcript. PLAR cannot be used by registered Conestoga students for the clearance of academic deficiencies, to improve grades or to obtain admission into a program.
Learn more about PLAR.
Graduate OpportunitiesFor more details on related occupations, job market information and career opportunities, see the Government of Canada website: https://www.jobbank.gc.ca/home
Program Related Resources
- Use a variety of strategies to build and maintain customer relationships.
- Discuss the impact of corporate culture on customer service.
- Create a customer service culture action plan that identifies gaps between current and desired practice.
- Identify effective strategies in the development and maintenance of client relationships.
- Identify strategies for the development of effective teams.
- Discuss ethical leadership in the 21st century.
- Describe the contemporary Canadian business environment, organization, leadership and management decision process and its influence on the behavior of groups and individuals
- Define the communication process and identify and overcome the barriers to communicating.
- Determine the uses of questioning skills to gather and clarify information in the oral communication process.
- Determine the type of communication to be used for effective delivery of information within the organization, depending on direction and purpose.
Click on the course code or title below for a full description of the course. If available for registration, clicking on "Details" in the status column will open a new browser tab or window in the Student Portal.
|Course Code||Course Title||Status|
|BUS1360||Creating A Corporate Service Culture
Description: This course reviews the basics of corporate culture and how it impacts on customer service. Areas of study will include service environment, organizational openness and influencing others to adopt a service culture. Participants will explore companies that excel in corporate customer service. Participants will create a customer service culture action plan based on identifying gaps between current and desired practices as a project in this course.
|BUS1370||Strategies for Fostering Client Loyalty
Description: Goods and services are no longer adequate bases for establishing relationships with clients because clients attach an emotional connection to the products they use and to the businesses with which they interact. This course offers insights and ideas in order to create lasting and genuine customer relationships that will withstand the competitive overtures of other companies. You will explore the process of developing and sustaining client relationships that establish an emotional connection, manage difficult relationships (such as those that take place via technology or at great distance) and help determine the pulse of client relationships.
|OLRN1075||Building and Maintaining Customer Relationships
Description: In this course, students develop an understanding of customer service and the skills associated with understanding the needs of customers, meeting those needs, and fostering an environment that encourages customers to return.
|OLRN1345||Developing Effective Teams
Description: This course will provide the knowledge of how people in teams function and how teams evolve. Students will develop both the understanding of their own strengths and weaknesses, and the skills for team building and facilitating your group. Particular attention will be paid to the questions of when to use a team, how to manage meetings and how to conduct group problem solving sessions.
|OLRN1470||Introduction To Business Management And Organizational Behaviour
Description: Recommended: Human Resource Management or equivalent.
This course is an examination of the contemporary Canadian business environment, organization, leadership and management decision process which influences the behaviour of individuals and groups. Increased global competition, technological change and the rising expectations of both employees and employers have underlined the need for better and more effective leadership. This subject provides a better understanding of this process. Note: HRPAO will grant a credit for successful completion of this course.
Description: This course is designed to provide participants with an understanding of management and leadership styles and an opportunity to develop a personal leadership style. In today's changing economic and political climate, the role of a manager/supervisor is extremely demanding and complex. In addition to managing the many practical aspects of a business operation, he/she must provide leadership by motivating, empowering, and supporting staff. Problem solving and team building skills are essential.
The College reserves the right to alter information including requirements and fees and to cancel at any time a program, course, or program major or option; to change the location and/or term in which a program or course is offered; to change the program curriculum as necessary to meet current competencies in the job market or for budgetary reasons; or to withdraw an offer of admission both prior to and after its acceptance by an applicant or student because of insufficient applications or registrations, over-acceptance of offers of admission, budgetary constraints, or for other such reasons. In the event the College exercises such a right, the College’s sole liability will be the return of monies paid by the applicant or student to the College.
Students actively registered in cohort delivered programs who take longer than the designed program length of time to complete their studies are accountable for completing any new or additional courses that may result due to changes in the program of study. Unless otherwise stated, students registered in non-cohort delivered programs must complete the program of study within seven years of being admitted to the program.