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Enhanced Personal Support Worker - Community-Based Care (Part-time)

Certificate of Achievement
Program Code:
Health & Life Sciences and Community Services

About the Program

Now, more than ever before, emphasis is being placed on the importance of delivering quality care in home and community-based care environments. This program will equip those currently functioning as personal support workers with the knowledge and capabilities to excel in their role within the context of our rapidly evolving and technology-enabled health care system. Grounded in the principles of accountability, diversity, equity and dignity, this program offers students the opportunity to work through case-based scenarios and practice integration exercises designed to emphasize enhanced skill development in the areas of problem-solving, critical thinking, observational analysis, documentation, effective communication, person- and family-centred care, collaborative helping relationships and personal self-care.

Program Information

All courses must be completed within 2 years of acceptance into the program.

Note: Admission to the program is required prior to registration for courses.

Admission Requirements

Note re: Admission Requirements

Admission Procedures

How to Apply

Students may obtain a Conestoga College Program Application Form from any Conestoga College campus, OR by writing directly to the Registrar's Office, OR by using the college website at

Send completed applications to:
Conestoga College
Admissions Office
299 Doon Valley Dr
Kitchener, Ontario
Canada N2G 4M4

How to Register for Courses

Go to How to Register for detailed registration information.

Prior Learning Assessment and Recognition (PLAR)

Conestoga recognizes prior learning of skills, knowledge or competencies that have been acquired through employment, formal and informal education, non-formal learning or other life experiences. Prior learning must be measurable at the required academic level and meet Conestoga standards of achievement for current courses. Challenge exams and portfolio development are the primary methods of assessment. Other methods of assessment may be available depending upon the nature of the course objectives. Successful completion of the assessment results in an official course credit that will be recorded on the student's Conestoga transcript. PLAR cannot be used by registered Conestoga students for the clearance of academic deficiencies, to improve grades or to obtain admission into a program.

Learn more about PLAR.

Graduate Opportunities

For more details on related occupations, job market information and career opportunities, see the Government of Canada website:

Program Related Resources

Program Outcomes

Program Courses

Click on the course code or title below for a full description of the course. If available for registration, clicking on "Details" in the status column will open a new browser tab or window in the Student Portal.

Course Information
Course Code Course Title Status
HEAL1810 Mental Health First Aid
Description: Mental Health First Aid (MHFA) is the help provided to a person developing a mental health problem or experiencing a mental health crisis. Just as physical first aid is administered to an injured person before medical treatment can be obtained, MHFA is given until appropriate treatment is found or until the crisis is resolved. This course aims to improve mental health literacy, and provide the skills and knowledge to help people better manage potential or developing mental health problems in themselves, a family member, a friend or a colleague.
Anyone can benefit from MHFA training. It is open to members of the general public. Families affected by mental health problems, teachers, health service providers, emergency workers, frontline workers who deal with the public, volunteers, human resources professionals, employers and community groups are just a few of the groups who have benefited from MHFA.
Hours: 12
Credits: 1
HEAL1895 Gentle Persuasive Approaches (GPA)
Description: GPA Basics is an innovative, 4-module dementia-care curriculum based on a person-centred approach to care. The curriculum is evidence-based, interactive, and practical. The program guides participants to fully understand responsive behaviours, in order to be able to respond effectively and appropriately in a workplace setting. GPA Basics also includes respectful self-protective and gentle redirection techniques for use when catastrophic behaviours do occur.
Hours: 8
Credits: 1
PSW1015 Promoting Health and Wellness Across the Lifespan
Description: This course builds upon the basic concepts of health and wellness across the lifespan with particular emphasis on the increasingly diverse and aging population. Students will be introduced to factors that typically determine the health of individuals and populations, beyond those associated with health care service and delivery. This course will offer the personal support worker a deeper understanding of how their role and contribution can impact the promotion of health and wellness of individuals, communities and populations.
Hours: 21
Credits: 2
PSW1025 Preventing and Managing Chronic Disease
Description: This course explores the implications of chronic disease and the increasing prevalence of multiple chronic co-morbidities from the perspectives of patients, families, care providers and health care systems. Students will explore assessment tools, documentation strategies and approaches for management of chronic disease in addition to identifying self-management strategies to assist with patient care as it pertains to the community setting.
Hours: 21
Credits: 2
Pre-Requisites: PSW1015
PSW1035 Supporting Recovery, Rehabilitative, Restorative and Palliative/End of Life Care
Description: This course stresses the importance of developing and maintaining collaborative working relationships as a resource for delivering enhanced person- and family-centred supportive care. In the context of high-performing interprofessional collaborative teams, students will explore how care changes based on recovery, rehabilitative, restorative and palliative/end-of-life care principles. Through interactive practice-based application scenarios students will strengthen their capacity to conduct thorough observational assessments and analyses, and practice hands-on skills within the personal support worker scope of practice including: non-parenteral medication administration, wound assessment, use of a blood glucometer and assisting with subcutaneous administration of insulin.
Hours: 21
Credits: 2
Pre-Requisites: PSW1025
PSW1045 Ensuring Safety and Comfort in Community-Based Environments
Description: This course highlights the importance of promoting and providing a high standard of safe ethical care in the community-based environment. Students will review how to identify and act appropriately in situations of suspected neglect and abuse and respond to potential environmental risks and hazards that may threaten patient or care providers safety and/or well-being. The role and accountability of the personal support worker in the case of harm reduction and injury prevention will be explored.
Hours: 21
Credits: 2
Pre-Requisites: PSW1035
PSW1055 Healthy Aging and Care of the Older Adult
Description: This course aims to deepen the understanding of the social, psychological, physiological and health aspects of aging. The role of the personal support worker will be examined with an emphasis on the importance of observation, analysis, supportive care, documentation and reporting. In addition strategies to promote person and family-centered care will be emphasized as it pertains to assisting with and caring for the older adult in a community based setting.
Hours: 21
Credits: 2
Pre-Requisites: PSW1045


The College reserves the right to alter information including requirements and fees and to cancel at any time a program, course, or program major or option; to change the location and/or term in which a program or course is offered; to change the program curriculum as necessary to meet current competencies in the job market or for budgetary reasons; or to withdraw an offer of admission both prior to and after its acceptance by an applicant or student because of insufficient applications or registrations, over-acceptance of offers of admission, budgetary constraints, or for other such reasons. In the event the College exercises such a right, the College’s sole liability will be the return of monies paid by the applicant or student to the College.

Students actively registered in cohort delivered programs who take longer than the designed program length of time to complete their studies are accountable for completing any new or additional courses that may result due to changes in the program of study. Unless otherwise stated, students registered in non-cohort delivered programs must complete the program of study within seven years of being admitted to the program.


Program Contact

Kim Myre,, 519-748-5220 ext. 3445


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