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Medical Office Practices (Part-time)

Credential:
Ontario College Certificate
Program Code:
1308
School:
Business and Hospitality

About the Program

This program is intended for individuals who have an interest in working in the Health Services field as the first point of contact for clients and patients. Graduates are expected to develop excellent customer services skills and will learn how to address front-line inquiries and document processes. The program provides a unique blend of experiences to prepare graduates to work in a variety of front-line health services settings such as dental, optical, physician, chiropractor environments, where a strong foundation in computer skills, communication abilities and knowledge of health care terminology, is required.

Admission Requirements

Note re: Admission Requirements

Admission Procedures

Program Requirements

How to Apply

Students may obtain a Conestoga College Program Application Form from any Conestoga College campus, OR by writing directly to the Registrar's Office, OR by using the college website at www.conestogac.on.ca/admissions/forms

Send completed applications to:
Conestoga College
Admissions Office
299 Doon Valley Dr
Kitchener, Ontario
Canada N2G 4M4

How to Register for Courses

Go to How to Register for detailed registration information.

Prior Learning Assessment and Recognition (PLAR)

Conestoga recognizes prior learning of skills, knowledge or competencies that have been acquired through employment, formal and informal education, non-formal learning or other life experiences. Prior learning must be measurable at the required academic level and meet Conestoga standards of achievement for current courses. Challenge exams and portfolio development are the primary methods of assessment. Other methods of assessment may be available depending upon the nature of the course objectives. Successful completion of the assessment results in an official course credit that will be recorded on the student's Conestoga transcript. PLAR cannot be used by registered Conestoga students for the clearance of academic deficiencies, to improve grades or to obtain admission into a program.

Learn more about PLAR.

Graduate Opportunities

Graduates of the Medical Office Practices program who wish to further their education in an administrative capacity will be well suited to apply to the Health Office Administration program at Conestoga with advanced standing. Successful graduates of the Medial Office certificate would be eligible for acceptance into the second year of the Health Office Administration diploma program.

For more details on related occupations, job market information and career opportunities, see the Government of Canada website: http://www.workingincanada.gc.ca

Program Related Resources

Program Outcomes

Program Courses

Click on the course code or title below for a full description of the course. If available for registration, clicking on "Details" in the status column will open a new browser tab or window in the Student Portal.

Course Information
Course Code Course Title Status
ACCT1060 Bookkeeping for Office Settings
Description: This course is designed to introduce the student to the fundamentals of bookkeeping. Topics include bookkeeping terminology, various journals including cash payments, cash receipts, sales and purchases, general adjustments, financial statements.
Hours: 42
Credits: 3
Pre-Requisites:
CoRequisites:
Closed
ADMN1030 Introduction to Health Care Delivery Systems
Description: This exploratory course will begin by providing the student with insight into the concepts of health and wellness in terms of personal health and health practices. The student will learn the history of how the health care system evolved and develop a broad overview of the current Canadian health care system at both the federal and provincial levels. Major areas of health care spending, health care reform, and legislation will be examined. The role of various health care providers will be discussed as their role function and scope of practice change in tandem with current demands. The consumer's role in health care will be studied with a critical look at the influence of consumerism on health care.
Hours: 42
Credits: 3
Pre-Requisites:
CoRequisites:
Details
ADMN1045 Health Care Terminology
Description: Providing an understanding of medical terminology that is often used in health office administrative settings, this course teaches the medical terms in a variety of health care settings. This course is a credit in the Health Office Administration program(1047) and Medical Office Practices program (1308).
Hours: 56
Credits: 4
Pre-Requisites:
CoRequisites:
Details
ADMN1055 Essentials of Anatomy and Physiology
Description: This course covers anatomy and physiology of the human body relevant to the Health Office Administrator's role. Common pathologies and common injuries will be examined to explain diagnostic processes, treatment options, and prognoses within applicable body systems.
Hours: 56
Credits: 4
Pre-Requisites:
CoRequisites:
Details
ADMN1070 Communication in Health Care
Description: The focus of the course is to develop communication skills that can be applied in a variety of health care situations and settings. Students will apply communication techniques to cultivate interpersonal communication with both clients and co-workers. Topics will include an analysis of how culture, disability, stress, aggression, substance abuse, depression and grief affect communication. Students will develop their ability to relate and communicate with children and adults in various stages of the lifecycle through the exploration of developmental behavioural and personality theories.
Hours: 42
Credits: 3
Pre-Requisites:
CoRequisites:
Closed
ADMN1100 Transcription 1
Description: Medical Terminology skills and transcription of medical documents using Stop/Start software and MS Word are emphasized in this introductory medical transcription course. Students will use advanced features of MS Word to produce a variety of medical documents. Through the use of voice recognition software and taped recordings, students will use their keyboarding, editing, English language, medical terminology, and proofreading skills to interpret and transcribe dictation for Otorhinolaryngology, Ophthalmology, Pulmonology, Cardiology, Gastroenterology, and Obstetrics and Gynecology specialties.
Hours: 42
Credits: 3
Pre-Requisites: ADMN1040 or ADMN1045, COMP1056 or COMP1917
CoRequisites:
Closed
ADMN1117 Keyboarding Proficiency I
Description: This course is to develop the student's ability to apply “touch typing” techniques and to build keyboarding speed and accuracy. Upon completion of the course, students must demonstrate the ability to touch type at a minimum speed of 45 net words per minute on two 5-minute timed writing tests with a maximum of 5 uncorrected errors.
Hours: 14
Credits: 1
Pre-Requisites:
CoRequisites:
Details
ADMN1135 Medical Office Administration 1
Description: Students will be exposed to the skills and expectations necessary to work effectively as a member of the health care team in health offices and clinics, namely scheduling, triage, information management, laboratory tests, diagnostic tests, quality control, and safety issues common to health offices. They will be introduced to the principles of provincial, private and third party billing.
Hours: 42
Credits: 3
Pre-Requisites:
CoRequisites:
Details
ADMN2035 Dental Science and Insurance Practice
Description: This course will build upon learning that has taken place in Medical Office Administration I. The student will learn dental specific terminology, tooth identification systems, and further develop skills enabling him/her to read, understand and transcribe information and symbols on client records such as prescriptions, odontograms, and treatment records. The course will include an orientation to common dental diseases, dental procedures, and preventative dentistry and provide sufficient information for basic employer-directed preventative health teaching of dental clients. Insurance practices and procedures will be discussed from both the role of the health office administrator employed in a dental health office and the role of a health office administrator employed within the dental/medical insurance industry.
Hours: 42
Credits: 3
Pre-Requisites: ADMN1135
CoRequisites:
Closed
COMM1410 Fundamentals for Effective Written Communication
Description: This course is designed to help students acquire accuracy and clarity in written communication for business workplace settings. The course will also help students develop writing skills that reinforce the use of correct grammar and mechanics. Emphasis will be placed on applying correct grammar, punctuation, and spelling to a variety of business-related documents.
Hours: 42
Credits: 3
Pre-Requisites:
CoRequisites:
Details
COMP1142 Medical Office Administration 2
Description: This course will build on the skills gained in Medical Office Administration I. Students will gain hands on practice performing administrative tasks common to medical and specialized health offices and clinics through the use of clinical information software. Students will work through health office simulations including patient registration and scheduling, insurance and billing scenarios, triage, and creation and maintenance of electronic health records. Students will apply keyboarding techniques learned in Medical Office Administration I to the creation of various documents common to medical offices. Students will also be introduced to basic clinical assessment skills that may be required in some health care environments.
Hours: 42
Credits: 3
Pre-Requisites: COMP1893, COMP1917, ADMN1135
CoRequisites:
Closed
COMP1355 Presentation Software
Description: This course focuses on tools and techniques for creating professional business presentations. Students will demonstrate proficiency using presentation and desktop publishing software. Students will use presentation software to create effective slide presentations that incorporate text, graphics, sound and other multi-media effects. Students will use desktop publishing software to design and produce professional, quality documents that combine text, graphics, illustrations, and photographs.
Hours: 42
Credits: 3
Pre-Requisites:
CoRequisites:
Closed
COMP1917 Word Processing for Business
Description: During this course, the student will learn to effectively use the Windows operating system and develop the skills necessary to operate effectively within the Conestoga College computing environment. Students will apply word processing techniques to create business-related documents and create a basic business presentation. An emphasis will be placed on the creation of documents commonly found in an office environment.
Hours: 21
Credits: 2
Pre-Requisites:
CoRequisites:
Details
COMP1923 Spreadsheets for Business
Description: During this course, the student will learn to effectively use the Windows operating system and develop the skills necessary to operate effectively within the Conestoga College computing environment. Students will explore the power of spreadsheets to produce an assortment of formatted business worksheets. An emphasis will be placed on the creation of functions and formulas to produce data for analyses and to display the results graphically with charts.
Hours: 21
Credits: 2
Pre-Requisites:
CoRequisites:
Details

Annual Delivery Schedule

Level one
Course Code Course Title Fall Winter Spring
ADMN1030 Introduction to Health Care Delivery Systems X
ADMN1045 Health Care Terminology X X
ADMN1055 Essentials of Anatomy & Physiology X X
ADMN1135 Medical Office Administration I X
COMM1410 Fundamentals of Effective Written Communication
X
COMP1917 Word Processing for Business X X
COMP1923 Spreadsheets for Business
X X
Level two
Course Code Course Title Fall Winter Spring
ACCT1060 Bookkeeping for Office Settings
X
ADMN1070 Communication in Health Care X X
ADMN1100 Transcription 1
pre-requisites: ADMN1045, COMP1917,COMP1923
X X
ADMN1117 Keyboarding Proficiency 1 X X X
ADMN2035 Dental Science & Insurance Practice
pre-requisites: ADMN1135
X
COMP1142 Medical Office Administration II
Pre-requisite: ADMN1135, COMP1917, COMP1923
X
COMP1355 Presentation Software X

Offerings are subject to change without notice.

Disclaimer

The College reserves the right to alter information including requirements and fees and to cancel at any time a program, course, or program major or option; to change the location and/or term in which a program or course is offered; to change the program curriculum as necessary to meet current competencies in the job market or for budgetary reasons; or to withdraw an offer of admission both prior to and after its acceptance by an applicant or student because of insufficient applications or registrations, over-acceptance of offers of admission, budgetary constraints, or for other such reasons. In the event the College exercises such a right, the College’s sole liability will be the return of monies paid by the applicant or student to the College.

Students actively registered in cohort delivered programs who take longer than the designed program length of time to complete their studies are accountable for completing any new or additional courses that may result due to changes in the program of study. Unless otherwise stated, students registered in non-cohort delivered programs must complete the program of study within seven years of being admitted to the program.

SEARCH PART-TIME (PT)

Program Contact

Melissa Humphries, mhumphries@conestogac.on.ca, 519-748-5220 ext. 3764

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