The College recognizes that disputes between members of the college community are bound to occur from time to time. A student who wishes to complain about a situation that does not fall under the academic appeals policy and procedures, outlined in the Student Guide, is asked to adhere to the following process. If a student is unsure which procedure should be followed, then the Vice-President of Student Affairs, the Registrar (or Associate Registrar) or a counsellor can be contacted to obtain clarification.
- Complaints should be raised as soon as possible after the occurrence giving rise to the complaint. Most problems can be solved by dealing directly with the person(s) perceived to be creating the problem. If assistance is needed at this stage, the College encourages students to consult with a counsellor at Student Services. The counsellor, as a neutral party, can act as a resource and provide support. If the individuals who are party to the dispute agree, a facilitated meeting or consultation may be involved to resolve the issue at an early stage.
- If the above strategy does not produce a satisfactory result, the person’s supervisor should be approached. A signed and dated complaint should be forwarded to the supervisor. The College’s Student Concerns/Issues Form is for that purpose and a copy should be sent to the Vice-President of Student Affairs.
The supervisor must contact the student within five working days to begin resolution of the issue. If after one week the matter remains unresolved, the student should inform the Vice-President of Student Affairs who, in turn, will contact the student within five working days to resolve the issue.