Helpful Tools on Actively Listening in Conversations (pdf): Actively listening is a careful, structured process of intentionally listening to what someone is saying and effectively responding. Find out how you can ensure you are actively listening, whether it's in class, one-on-one with peers or friends, or when you're learning something new!
What Kind of Communicator Are You? (pdf): Every time we speak, we choose and use one of four basic communication styles: assertive, aggressive, passive and passive-aggressive. Understanding the four basic types of communication will help you learn how to react more effectively when confronted with a difficult person.
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AKUR (pdf): One can't normally assume that they fully know and understand another person and the challenges, experiences or perspectives they may have. However, we can do our best to learn from each other with an open mind and learn what our role is in learning in a community that is welcoming and inclusive to all. The AKUR Model discusses how we go through a sociological process in many instances of being able to 'respect' an individual.
Practicing I Statements (pdf): It isn't easy to consciously change the way we've confronted disrespect in the past. We are often too comfortable in the way we approach people about disrespect - even if we know we're not always doing it in the best way or getting the best results. That's why practice makes perfect!
Becoming a LEARNER in Diffusing Conflict Situations (pdf): These easy steps really help you effectively examine the ways in which you can deal with a conflict situation or problem that a person may bring your way. This sort of model can be used in many situations where differences of views or opinions may be represented, including in classroom discussions, group projects or even in the workplace.