E-Resources Handouts

The Respect E-Resources feature helpful tools on how all members of our College community can cultivate and nurture a campus community at Conestoga that is respectful, welcoming and inclusive to all.

Learn what you can do to Be the Difference at Conestoga.

We have the ability to agree and disagree civilly

• Helpful Tools on Actively Listening in Conversations (pdf): Actively listening is a careful, structured process of intentionally listening to what someone is saying and effectively responding. Find out how you can ensure you are actively listening, whether it’s in class, one-on-one with peers or friends, or when you’re learning something new!
• Understanding Barriers that May Exist in Communicating with Others (pdf): There are numerous barriers that exist in the ability to communicate. It’s important to be aware of these barriers so that you will know how to best communicate with others!
• Understanding How We Listen and How We Become Effective Listeners (pdf): Everyday we engage in different types of listening. It is important to recognize how we listen and how this can make an impact on our day-to-day interactions with others. There isn’t necessarily a correct way to listen, because different situations may call for different ways to listen effectively.
• What Kind of Communicator Are You? (pdf): Every time we speak, we choose and use one of four basic communication styles: assertive, aggressive, passive and passive-aggressive. Understanding the four basic types of communication will help you learn how to react more effectively when confronted with a difficult person.

We consider the needs and rights of all people in the college community

• AKUR (pdf): One can’t normally assume that they fully know and understand another person and the challenges, experiences or perspectives they may have. However, we can do our best to learn from each other with an open mind and learn what our role is in learning in a community that is welcoming and inclusive to all. The AKUR Model discusses how we go through a sociological process in many instances of being able to ‘respect’ an individual.
• Understanding Cultural Competency (pdf): Cultural competency is the ability to work effectively across cultures in a way that acknowledges and respects the culture of the person you are interacting. Once we’re more aware of where we sit on the spectrum of effective cultural communicators, we can more quickly reflect, rethink and respect!
• Understanding the Different Forms of Communication (pdf): Everyday, we may be inclined to communicate thousands of verbal and nonverbal messages to others. Besides verbal, how else do we communicate? Are we always inclusive about how we do it?

We do not allow any excuse for disrespect

• Helpful Tools on How to Confront Disrespect with Respect ( I Statements) (pdf): An I Statement is a reflection of the speaker’s feelings in response to the behaviour of others. Unlike a You Statement or a Global Statement , an I Statement does not convey judgment or make an assumption, nor is it considered a put-down to someone else.
• Practicing I Statements (pdf): It isn’t easy to consciously change the way we’ve confronted disrespect in the past. We are often too comfortable in the way we approach people about disrespect — even if we know we’re not always doing it in the best way or getting the best results. That’s why practice makes perfect!
• Becoming a LEARNER in Diffusing Conflict Situations (pdf): These easy steps really help you effectively examine the ways in which you can deal with a conflict situation or problem that a person may bring your way. This sort of model can be used in many situations where differences of views or opinions may be represented, including in classroom discussions, group projects or even in the workplace.