Co-op program details

Computer Systems Technician - Information Technology Infrastructure and Services

Program details

Credential: 2-Year Ontario College Diploma

This program prepares students for roles in a variety of information technology settings including software support, hardware and software troubleshooting, and training. The strong blend of technical, interpersonal, and business skills in the program is enhanced by in-depth training in a broad range of business, computer and soft-skills courses. The curriculum covers productivity software, business mathematics, technical writing, train-the-trainer techniques, computer hardware, networks, customer support, and customer service.

Student availability & wage data

Conestoga College facilitates recruitment on an ongoing basis - there are no hard deadlines. Typical time frames for work terms are listed below.

Postings are accepted beginning four months before the start of a term until all students have secured employment provided the minimum 12 consecutive weeks of full-time work is met.

Work/Study Sequence

Year Fall (Sept - Dec) Winter (Jan - Apr) Spring (May - Aug)
Year 1 Classes Classes
Year 2 Classes Work Term: $14–23 Classes

Conestoga College collects data on hourly wages of co-operative education students and offers suggested ranges as a service to employers for the purpose of establishing fair and competitive compensation.

Our experience has been that employers increase wages as skills increase, particularly when employing students for more advanced work terms. The Co-operative Education Office can provide assistance to employers in establishing appropriate wage rates.

Work term capabilities

  • Troubleshoot and diagnose computer hardware and software problems
  • Provide technical support for computer software and hardware
  • Provide effective training for users of computer software and hardware and also "train-the-trainer"
  • Demonstrate scheduling, task and organizational skills - meeting deadlines to enhance the effective operation of the workplace
  • Deploy and use networking equipment and manage user rights on Windows and Linux servers
  • Coordinate the use of computer applications to store and manage data, communicate electronically and produce a variety of business documents
  • Identify common support tools to provide technical support using the best-suited communications medium
  • Research, develop and create reports to substantiate the selection of computer-related resources or services in the workplace
  • Communicate clearly, concisely and correctly by selecting written, spoken or visual material that best suits the situation and intended audience
  • Use software programming and website development tools for the purpose of supporting business systems, including HTML, XHML, JavaScript, Dreamweaver, C#.NET and SQL

Sample job titles

  • Information Technology Support Professional
  • Software Trainer
  • First-line Helpdesk Staff
  • Scheduling and Systems Coordinator
  • Customer Service/Information Technology Coordinator
  • Technical Support Representative

Program courses

To see a typical course list for this program, see the current program course information.

Post a co-op job now

Setup an account or login to Conestoga's MyCareer to post a job.

Contact information

Do you need help developing a recruitment plan or job posting, accessing wage information, or connecting with a talented co-op student? Contact:

Kitty Runstedler
Employer Relations Consultant
Krunstedler@conestogac.on.ca
519-885-0300