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Desktop Support Analyst

Credential:
Certificate
Program Code:
0033
School:
Engineering & Information Technology
Academic Year:
2015 / 2016
Accelerated Delivery?
No

About the Program

Students who have a strong interest in working with computers and computer systems and enjoy the challenge of solving technical problems are ideal candidates for the Desktop Support Analyst program. Companies depend on keeping their computer systems running smoothly and are always in need of IT staff that can identify the problem and fix it quickly. In addition to the technical knowledge needed to diagnose and resolve problems, students will gain proficiency in softer skills such as the development and delivery of training sessions, written and verbal communication, customer service, and career planning.

This program will prepare students for entry-level positions as computer technicians, support analysts, or help-desk technicians.

Program Information

Length: 30-week Certificate program
Location: Doon (Kitchener)
Start: Varies
First-Year Capacity: 16

Admission Requirements

Admission Procedures

Tuition & Fees

Tuition: Fees are currently unavailable; please check back at a later time.
*Fees are higher for international students on a Student Visa. International Fees are currently unavailable; please check back at a later time.
*Books and supplies are additional.

Financial Assistance

Financial Assistance is not available for this program.

Graduate Opportunities

Graduates will find entry-level employment opportunities in an information technology role. Employment opportunities might include help desk support, information technology support, hardware or software support.

For more details on related occupations, job market information and career opportunities, see the Government of Canada website: http://www.workingincanada.gc.ca

Pathways & Credit Transfer

Conestoga pathways enable students to build on their academic achievements in order to earn a degree or additional credential. Pathways are formed through agreements between Conestoga programs or partner institutions.

Often applicants have earned credits from another college or university that may allow a student to be granted advanced standing or exemption. Learn more about credit transfer opportunities at Conestoga.

Course Information
Course # Courses
Level One
BUS1180 Customer Service
CDEV1140 Career Planning and Communications
COMP1212 Network +
COMP1312 Microsoft Word
COMP1435 Microsoft Enterprise Support Technician
COMP1445 Capstone
COMP1455 Mobile Devices
COMP1505 A+ Hardware and Software
COMP1705 Computer Technology
COMP1715 E-Mail and the Internet
COMP1745 Microsoft Excel
COMP1765 Microsoft PowerPoint
EDUC1100 Train-The-Trainer (IT)

Program Outcomes

How to Apply to the Program

Domestic students should apply using a Conestoga College Program Application Form. This form can be obtained from any Conestoga College campus OR by writing directly to the Registrar's Office OR by using the College website at www.conestogac.on.ca/admissions/forms.

Send completed applications to:
Conestoga College
Admissions Office
299 Doon Valley Dr.
Kitchener, Ontario
Canada N2G 4M4

International students should apply online using a Conestoga College International Application Form. Please note: not all programs are open to international students. Interested students should check the listing of open programs on our international students web page before applying.

For program information, call the Information Centre at 519-748-5220 ext 3656.

Disclaimer The College reserves the right to alter information including requirements and fees and to cancel at any time a program, course, or program major or option; to change the location and/or term in which a program or course is offered; to change the program curriculum as necessary to meet current competencies in the job market or for budgetary reasons; or to withdraw an offer of admission both prior to and after its acceptance by an applicant or student because of insufficient applications or registrations, over-acceptance of offers of admission, budgetary constraints, or for other such reasons. In the event the College exercises such a right, the College’s sole liability will be the return of monies paid by the applicant or student to the College.

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