Community and Social Service Management

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Courses - September 2022

Level 1

Course Details

The Social Economy
BUS8400

Description:

The course introduces students to institutional structures and relationships in the social (third) sector, both locally and globally. This sector includes not-for-profit and volunteer organizations, co-operatives, credit unions, and other social purpose enterprises that seek to improve social, economic and environmental conditions of communities. Students will explore key trends and issues concerning the social economy and related social policy issues such as unemployment, immigration, and poverty.

  • Hours: 42
  • Credits: 3
  • Pre-Requisites:
  • CoRequisites:

Public Policy and Government
BUS8410

Description:

This course explores public administrative functions and relationships within and among the levels of government in Canada. The course addresses the unique management challenges in public administration and the connections with nonprofit and community organizations. Current trends such as alternative service delivery, contracting out, public-private partnerships and privatization are illuminated through case analysis and project presentations. Career opportunities in the public and third sector are examined with the view to linking the study of public administration with job skills and requirements unique to the public and nonprofit sectors. Through simulations and roleplays student experience the atmosphere where public policy meets administration.

  • Hours: 42
  • Credits: 3
  • Pre-Requisites:
  • CoRequisites:

Conestoga 101
CON0101

Description:

This self-directed course focuses on introducing new students to the supports, services, and opportunities available at Conestoga College. By the end of this course, students will understand the academic expectations of the Conestoga learning environment, as well as the supports available to ensure their academic success. Students will also be able to identify on-campus services that support their health and wellness, and explore ways to get actively involved in the Conestoga community through co-curricular learning opportunities.

  • Hours: 1
  • Credits: 0
  • Pre-Requisites:
  • CoRequisites:

Principles of Management
MGMT8140

Description:

This course introduces students to the key functions and roles of managers including the principles and techniques used by managers to carry out their responsibilities. Key functional areas include planning, organizing, staffing, leading and controlling. The course also covers the role of managers as innovators.Students will apply management principles and concepts to various work situations in order to overcome challenges, resolve problems and enhance organizational effectiveness. The course also introduces students to governance structures, roles and responsibilities with a specific focus on not-for-profit and community based organizations.

  • Hours: 42
  • Credits: 3
  • Pre-Requisites:
  • CoRequisites:

Financial Management in Community Services
MGMT8820

Description:

This course is designed to provide students with knowledge of financial management activities in the community and social service sector to support decision-making and planning with an aim to strengthen organizations. Students will examine best practices in fiscal reporting requirements and work with financial statements used in the community and social services sector. Budget and business plan development, as well as an exploration of fund diversification will be explored.

  • Hours: 42
  • Credits: 3
  • Pre-Requisites:
  • CoRequisites:

Safety in the Workplace
OHS1320

Description:

This course focuses on developing awareness and skills for the student to safely manage and conduct him or herself within a variety of employment settings. Through the units of the course, participants will have the opportunity to enhance their understanding and knowledge of general Health and Safety guidelines, including WHMIS, Fire Safety and Workplace Violence. The unit on Accessibility for Ontarians with Disabilities Act will instruct the student on the requirements for Accessible Customer Service and Integrated Accessibility Standard Regulations. General information on Safe Driving, Privacy of Information and Hand Washing will be addressed as well. The course also provides participants with critical information regarding their insurance coverage (WSIB or other) while employed. As well as guidelines to follow in the event of an injury. Participants will receive a printable Record of Completion upon successful conclusion of this course, in order to demonstrate awareness of safe working practices to their employers.

  • Hours: 14
  • Credits: 1
  • Pre-Requisites:
  • CoRequisites:

Community Development and Outreach
SOCS8000

Description:

This course is aimed at familiarizing students with theories and processes of community development and civic engagement. Students will use a variety of case studies to analyze ways in which the public is engaged in decision-making and deliberative practices. The course will explore planned interventions to address issues such as poverty, housing, public safety, and the environment.

  • Hours: 42
  • Credits: 3
  • Pre-Requisites:
  • CoRequisites:

Level 2

Course Details

Sponsorship and Fundraising
BUS8060

Description:

This course discusses the strategies used for generating event revenue through fundraising and special event management in the not-for-profit sphere. The student will be introduced to the concept of sponsorship and the process of meeting organization and sponsor needs. Legislation affecting sponsor and donor relationships will be examined, as well as legislation affecting fund-raising ventures and alternative funding streams.

  • Hours: 42
  • Credits: 3
  • Pre-Requisites:
  • CoRequisites:

Program Development and Evaluation
BUS8430

Description:

This course will provide students with the skills todesign, implement and evaluate programs as managers in social serviceorganizations. Students will apply key concepts of program developmentsuch as needs assessment, budget projection, risk mitigation strategies andlogic models used to build quality services and expand program offerings.Students will critically examine a broad range of program evaluation toolsCalibri;mso-fareast-theme-font:minor-latin;mso-ansi-language:EN-CA;mso-fareast-language:EN-US;mso-bidi-language:AR-SA>. Throughout the semester, students will developa program plan utilizing key skills to develop an evaluation framework with acommunication plan, applying marketing tools that align with programdevelopment strategies.

  • Hours: 42
  • Credits: 3
  • Pre-Requisites:
  • CoRequisites:

Field Placement (Community and Social Services Management)
FPLT8370

Description:

With a view to expanding the student’s understanding, this field placement experience will provide students with an opportunity to gain practical work experience in the Community and Social Services sector. Working as part of an organization’s team, students will have the opportunity to gain practical knowledge and develop professional practice competence and leadership capacity by contributing to the varied activities of a community service organization. Through guided discussion and reflective strategies, students will integrate the knowledge accumulated throughout the program to create an intentional professional development plan to prepare them for future practice as a manager in the Community and Social Service sector.

  • Hours: 170
  • Credits: 6
  • Pre-Requisites: OHS1320 AND OHS8320
  • CoRequisites:

Community Leadership
MGMT8150

Description:

In this course, students will explore theories and practices relating to community leadership and will apply them to a variety of case studies and experiential learning activities. Topics include leadership styles, team building, motivation and empowerment, problem-solving and conflict resolution, diversity, change management, and community relationship building.

  • Hours: 42
  • Credits: 3
  • Pre-Requisites:
  • CoRequisites:

Introduction to Project Management
MGMT8300

Description:

This course provides the practical knowledge to prepare for starting and completing a project successfully. It will cover the components and tasks related to complex projects that often involve multiple functional teams and departments. You will explore how the knowledge areas of the Project Management Body of Knowledge (PMBOK® Guide) are applied during each phase of a project's life cycle as well as the processes related to successful project management. An overview of status reporting and the use of MS Project will be covered. This knowledge will help establish priorities and effectively manage your projects. It will be of particular interest to those students who have a long-term goal of attaining the Project Management Professional (PMP)® designation certified by the Project Management Institute.

  • Hours: 42
  • Credits: 3
  • Pre-Requisites:
  • CoRequisites:

Human Resources Management in the Community and Social Services Sector
MGMT8830

Description:

This course offers the student an in-depth view into the world of the Human Resources Management functions within the Community and Social Service (CSS) sector.  Students will examine the continuum of human resources management including recruitment, selection, retention,  staff development and employee engagement and performance management. Students will examine organizational policies and relevant legislation with a view to understanding the rights and responsibilities of employees and employers within different organizational contexts. Immersive classroom experiences and practice-based scenarios will provide students with an opportunity to explore various approaches and strategies and practice emerging professional and communication skills for managers in the Community and Social Service sector.

  • Hours: 42
  • Credits: 3
  • Pre-Requisites:
  • CoRequisites:

Program outcomes

  1. Use technology to enhance professional practice in community and social service management.
  2. Explore the strengths and weaknesses of management/supervisory styles and implications of various styles for organizational life.
  3. Apply skills including interpersonal, community building, leadership, communication, and team building skills to community development.
  4. Describe the organizational change process and the implications for the supervisor and their agency.
  5. Apply entrepreneurial characteristics, skills, and strategies to work in the social sector.
  6. Develop strategies for fund raising and business development
  7. Apply techniques for evaluating programs, including metrics for measuring outcomes.
  8. Apply concepts of financial accounting to assist decision-making, to assess risk, to evaluate capital investments, and to prepare operating budgets in the context of specific agency goals and objectives.
  9. Examine techniques for measuring social return on investment.
  10. Contribute to planning and administration of organizational resources including financial, technical and human resources.