Computer Systems Technician - Information Technology Infrastructure and Services (Optional Co-op)

Notice:

Effective September 2020, the title of this program will change. It was formerly titled Information Technology Support Services.

Students in this program are required to bring a mobile device that meets minimum specified requirements.

About the Program

This program prepares graduates for an exciting career in the field of Information Technology Infrastructure support and administration. Graduate employability is significantly enhanced by in- depth training in a broad range of business, computer and people skills that are in high demand across many industries. Rapid problem solving through the application of critical thinking is an emphasis throughout the program.
Program focus is on the practical application of skills and knowledge to install, configure and troubleshoot workstation and server computers, networks and cloud environments, including standard infrastructure services such as database and messaging systems. Practical work is completed on industry standard hardware and software encountered in the workplace. An optional co-op work term is included to enhance education. Through their education in this program, students will gain a solid foundation to challenge industry certification exams in the areas of operating system support, networking and virtualization should they so choose.

For more information, please contact the Program Coordinator at itprograms@conestogac.on.ca.

Program Information

Length: Two-year Ontario College Diploma program
Delivery Sequence:
         Waterloo - September/2020 - Fall | Winter | Fall | Spring/Summer
         Waterloo - January/2021 - Winter | Spring/Summer | Fall | Spring/Summer
Location: Waterloo
Start: September and January
First-Year Capacity: 35 September 30 January

Admission Requirements

Note re: Admission Requirements

Applying to the Co-op Stream

Co-op Information

Admission Procedures

An academic strength is calculated by averaging the submitted marks of required subjects. If more than one mark is received for a required subject, the highest mark will be used in the calculation.

Program Requirements

Tuition & Fees

Tuition fee details for the 2019-2020 year are listed below. Fees for the next academic year are unavailable at this time. Books and supplies are additional.

Non Co-op Program Fees

Domestic Fees

Estimated fees based upon the previous academic year (2019 / 2020) for Information Technology Support Services - Program # 1097

Waterloo - Fall 2019 Level 1 & 2 (Program Start: 2019-09-03)
Description Fall 2019 Winter 2020
Full-time Program Tuition $1348.00 $1348.00
Graduation/Alumni Services Fee $0.00 $0.00
Administration Fee $0.00 $0.00
Technology Enhancement Fee $135.00 $135.00
CSI Association Fee $0.00 $0.00
CSI Health Plan Fee $295.00 $0.00
ONE Card Fee $7.00 $7.00
CSI Legal Protection (optional) $28.00 $0.00
Capital Development Fee - Waterloo $48.00 $48.00
CSI Advocacy Fee $12.50 $12.50
CSI Event Fee and Campus Life (optional) $40.00 $40.00
CSI Student Clubs and Societies (optional) $3.50 $3.50
Locker Fee $5.00 $5.00
Alumni Services $5.00 $5.00
Student Spaces $10.00 $10.00
Graduation fee $15.00 $15.00
Academic Support Fee $18.00 $18.00
CSI Academic Support Fee $5.00 $5.00
Health and Wellness Fee $20.00 $20.00
CSI Health and Wellness Fee $10.00 $10.00
Career Services Fee $10.00 $10.00
CSI Career Services Fee $10.00 $10.00
Sustainability Fee (optional) $0.00 $0.00
Student Services $0.00 $0.00
CSI – Student Frosh Kit Fees (optional) $0.00 $0.00
Session Total $2025.00 $1702.00
Year Total   $3727.00
Waterloo - Fall 2019 Level 3 & 4 (Program Start: 2018-09-04)
Description Fall 2019 Spring 2020
Full-time Program Tuition $1348.00 $1348.00
Student Priority Fee $0.00 $0.00
Graduation/Alumni Services Fee $0.00 $0.00
Administration Fee $0.00 $0.00
Technology Enhancement Fee $135.00 $135.00
CSI Association Fee $0.00 $0.00
CSI - Advocacy Fee $0.00 $0.00
CSI Health Plan Fee $295.00 $0.00
ONE Card Fee $7.00 $0.00
CSI Legal Protection (optional) $28.00 $0.00
Capital Development Fee - Waterloo $48.00 $0.00
CSI Advocacy Fee $12.50 $12.50
CSI Event Fee and Campus Life (optional) $40.00 $10.00
CSI Student Clubs and Societies (optional) $3.50 $3.50
Locker Fee $5.00 $0.00
Alumni Services $5.00 $0.00
Student Spaces $10.00 $0.00
Graduation fee $15.00 $15.00
Academic Support Fee $18.00 $9.00
CSI Academic Support Fee $5.00 $2.50
Health and Wellness Fee $20.00 $10.00
CSI Health and Wellness Fee $10.00 $5.00
Career Services Fee $10.00 $5.00
CSI Career Services Fee $10.00 $3.50
Session Total $2025.00 $1559.00
Year Total   $3584.00
Waterloo - Winter 2020 Level 1 & 2 (Program Start: 2020-01-13)
Description Winter 2020 Spring 2020
Full-time Program Tuition $1348.00 $1348.00
Technology Enhancement Fee $135.00 $135.00
CSI Health Plan Fee $197.65 $0.00
ONE Card Fee $7.00 $0.00
CSI Legal Protection (optional) $18.76 $0.00
Capital Development Fee - Waterloo $48.00 $0.00
CSI Advocacy Fee $12.50 $12.50
CSI Event Fee and Campus Life (optional) $40.00 $10.00
CSI Student Clubs and Societies (optional) $3.50 $3.50
Locker Fee $5.00 $0.00
Alumni Services $5.00 $0.00
Student Spaces $10.00 $0.00
Graduation fee $15.00 $15.00
Academic Support Fee $18.00 $9.00
CSI Academic Support Fee $5.00 $2.50
Health and Wellness Fee $20.00 $10.00
CSI Health and Wellness Fee $10.00 $5.00
Career Services Fee $10.00 $5.00
CSI Career Services Fee $10.00 $3.50
Session Total $1918.41 $1559.00
Year Total   $3477.41

International Fees

Estimated International fees based upon the previous academic year (2019 / 2020) for
Information Technology Support Services - Program # 1097


Waterloo - Fall 2019 Level 1 & 2 (Program Start: 2019-09-03)
Description Fall 2019 Winter 2020
International Program Tuition $6250.00 $6250.00
Graduation/Alumni Services Fee $0.00 $0.00
Administration Fee $0.00 $0.00
Technology Enhancement Fee $135.00 $135.00
CSI Association Fee $0.00 $0.00
CSI Health Plan Fee $295.00 $0.00
ISR $375.00 $375.00
ONE Card Fee $7.00 $7.00
CSI Legal Protection (optional) $28.00 $0.00
Capital Development Fee - Waterloo $48.00 $48.00
CSI International Health Fee $500.00 $0.00
CSI Advocacy Fee $12.50 $12.50
CSI Event Fee and Campus Life (optional) $40.00 $40.00
CSI Student Clubs and Societies (optional) $3.50 $3.50
Locker Fee $5.00 $5.00
Alumni Services $5.00 $5.00
Student Spaces $10.00 $10.00
Graduation fee $15.00 $15.00
Academic Support Fee $18.00 $18.00
CSI Academic Support Fee $5.00 $5.00
Health and Wellness Fee $20.00 $20.00
CSI Health and Wellness Fee $10.00 $10.00
Career Services Fee $10.00 $10.00
CSI Career Services Fee $10.00 $10.00
Sustainability Fee (optional) $0.00 $0.00
Student Services $0.00 $0.00
CSI – Student Frosh Kit Fees (optional) $0.00 $0.00
Session Total $7802.00 $6979.00
Year Total   $14781.00

Waterloo - Fall 2019 Level 3 & 4 (Program Start: 2018-09-04)
Description Fall 2019 Spring 2020
International Program Tuition $6250.00 $6250.00
Student Priority Fee $0.00 $0.00
Graduation/Alumni Services Fee $0.00 $0.00
Administration Fee $0.00 $0.00
Technology Enhancement Fee $135.00 $135.00
CSI Association Fee $0.00 $0.00
CSI - Advocacy Fee $0.00 $0.00
CSI Health Plan Fee $295.00 $0.00
ISR $375.00 $375.00
ONE Card Fee $7.00 $0.00
CSI Legal Protection (optional) $28.00 $0.00
Capital Development Fee - Waterloo $48.00 $0.00
CSI International Health Fee $500.00 $0.00
CSI Advocacy Fee $12.50 $12.50
CSI Event Fee and Campus Life (optional) $40.00 $10.00
CSI Student Clubs and Societies (optional) $3.50 $3.50
Locker Fee $5.00 $0.00
Alumni Services $5.00 $0.00
Student Spaces $10.00 $0.00
Graduation fee $15.00 $15.00
Academic Support Fee $18.00 $9.00
CSI Academic Support Fee $5.00 $2.50
Health and Wellness Fee $20.00 $10.00
CSI Health and Wellness Fee $10.00 $5.00
Career Services Fee $10.00 $5.00
CSI Career Services Fee $10.00 $3.50
Session Total $7802.00 $6836.00
Year Total   $14638.00

Waterloo - Winter 2020 Level 1 & 2 (Program Start: 2020-01-13)
Description Winter 2020 Spring 2020
International Program Tuition $6250.00 $6250.00
Technology Enhancement Fee $135.00 $135.00
CSI Health Plan Fee $197.65 $0.00
ISR $375.00 $375.00
ONE Card Fee $7.00 $0.00
CSI Legal Protection (optional) $18.76 $0.00
Capital Development Fee - Waterloo $48.00 $0.00
CSI International Health Fee $335.00 $0.00
CSI Advocacy Fee $12.50 $12.50
CSI Event Fee and Campus Life (optional) $40.00 $10.00
CSI Student Clubs and Societies (optional) $3.50 $3.50
Locker Fee $5.00 $0.00
Alumni Services $5.00 $0.00
Student Spaces $10.00 $0.00
Graduation fee $15.00 $15.00
Academic Support Fee $18.00 $9.00
CSI Academic Support Fee $5.00 $2.50
Health and Wellness Fee $20.00 $10.00
CSI Health and Wellness Fee $10.00 $5.00
Career Services Fee $10.00 $5.00
CSI Career Services Fee $10.00 $3.50
Session Total $7530.41 $6836.00
Year Total   $14366.41

Co-op Program Fees

Domestic fees are currently unavailable; please check back at a later time.

Financial Assistance

The Ontario Student Assistance Program (OSAP) is a needs-based program designed to help Ontario students cover the cost of post-secondary education. Funded by the federal and provincial governments, OSAP is intended to promote equality of opportunity for post-secondary studies through direct financial assistance for educational costs and living expenses. These interest-free loans are intended to supplement your financial resources and those of your family. The majority of students apply for loan assistance via the OSAP website. Students can also print the application booklet through the OSAP website.

For more information, please visit Financial Services/Awards.

Graduate Opportunities

Computer network technicians (NOC 2281) establish, operate, maintain and co-ordinate the use of local and wide area networks (LANs and WANs), mainframe networks, hardware, software and related computer equipment. They set up and maintain Internet and intranet Web sites and Web- server hardware and software, and monitor and optimize network connectivity and performance. They are employed in information technology units throughout the private and public sectors.
User Support technicians (NOC 2282) provide first-line technical support to computer users experiencing difficulties with computer hardware and with computer applications and communications software. They are employed by computer hardware manufacturers and retailers, software developers, in call centres and in information technology units throughout the private and public sectors.
Information systems analysts and consultants (NOC 2171) analyze systems requirements, develop and implement information systems development plans, policies and procedures, and provide advice on a wide range of information systems issues. They are employed in information technology consulting firms and in information technology units throughout the private and public sectors, or they may be self-employed.
Successful completion of this program offers the ability to extend education into more specialized areas of interest through Ontario College Graduate Certificate programs such as Information Technology Network Security.

On average, 82% of graduates from the last three years (2017 to 2019) found employment within six months of graduation.

For more details on related occupations, job market information and career opportunities, see the Government of Canada website: https://www.jobbank.gc.ca/home

Pathways & Credit Transfer

Conestoga pathways enable students to build on their academic achievements in order to earn a degree or additional credential. Pathways are formed through agreements between Conestoga programs or partner institutions. View the transfer agreement opportunities for this program.

Often applicants have earned credits from another college or university that may allow a student to be granted advanced standing or exemption. Learn more about credit transfer opportunities at Conestoga.

Prior Learning Assessment and Recognition (PLAR)

Conestoga recognizes prior learning of skills, knowledge or competencies that have been acquired through employment, formal and informal education, non-formal learning or other life experiences. Prior learning must be measurable at the required academic level and meet Conestoga standards of achievement. Challenge exams and portfolio development are the primary methods of assessment. Other methods of assessment may be available depending upon the nature of the course objectives. PLAR cannot be used by registered Conestoga students for the clearance of academic deficiencies, to improve grades or to obtain admission into a program.

Learn more about PLAR.

Program Courses

Non Co-op Course Details (1097)
Course Code Course Title and Description
Level 1
CDEV1830 Career Success

Description: This course focuses on the skills needed to conduct a successful job search. Students will explore the labour market and identify trends that may impact their future careers. They will develop skills for an effective job search including networking, self-marketing documents and tools as well as interview skills. Mock interviews will provide the opportunity for practice, feedback and reflection as students prepare for future interviews. Students will develop a personalized job search plan to support their future careers.
Hours: 28
Credits: 2
Pre-Requisites:
CoRequisites:

COMM1085 College Reading & Writing Skills

Description: This course focuses on the reading, writing and critical thinking skills needed for academic and workplace success. Students will analyse, summarize, and discuss a variety of readings and apply the steps of planning, writing, and revising in response to written prompts. This course prepares students for post-secondary writing tasks, research, and documentation.
Hours: 42
Credits: 3
Pre-Requisites:
CoRequisites:

CON0101 Conestoga 101

Description: This self-directed course focuses on introducing new students to the supports, services, and opportunities available at Conestoga College. By the end of this course, students will understand the academic expectations of the Conestoga learning environment, as well as the supports available to ensure their academic success. Students will also be able to identify on-campus services that support their health and wellness, and explore ways to get actively involved in the Conestoga community through co-curricular learning opportunities.
Hours: 1
Credits:
Pre-Requisites:
CoRequisites:

INFO1145 Information Technology Documentation Technologies

Description: Documentation is extremely important in the Information Technology field and takes many forms including work instructions, network diagrams, and service desk scripts to name a few. This course introduces many of the common documents used in IT. The student will learn proper formatting techniques for these documents and create documents using advanced features of common productivity tools.
Hours: 42
Credits: 3
Pre-Requisites:
CoRequisites:

INFO1250 Computer Systems Fundamentals

Description: Participants of this course will gain a fundamental knowledge of computer hardware and related theory, gaining skills to identify how computers work and differentiate various hardware devices, and understand how hardware and software work together. This course will also cover how to properly install peripheral devices and develop skills in troubleshooting and preventative maintenance.
Hours: 42
Credits: 3
Pre-Requisites:
CoRequisites:

INFO1385 Network Infrastructure I

Description: In this course the student will be introduced to broad networking concepts including protocols, topologies, transmission media and security, using hands-on examples of networking issues. The student will develop the knowledge to have meaningful dialogue regarding network technologies, and will begin to develop fundamental skills in configuring, supporting and troubleshooting network components and technologies.
Hours: 56
Credits: 4
Pre-Requisites:
CoRequisites:

PROG1783 IT Support Programming Fundamentals

Description: The student will use a Graphical User Interface based programming language to develop programs to solve business problems. The programming concepts of data types, record structures, arrays, event driven processes and sequential files will be introduced. Particular attention will be paid to problem solving techniques such as pseudo code and flowcharting to design the logic of the program. The student will be introduced to techniques of desk checking, testing and debugging.
Hours: 70
Credits: 5
Pre-Requisites:
CoRequisites:

Level 2
COMP1225 Database Systems

Description: This course introduces the student to the concepts of database management. The student will learn how to design, develop, and support basic database systems. This course will introduce the following topics: data types, table relationships, data normalization, entity relationship diagrams, table navigation, data entry control, and fundamental database administration skills
Hours: 56
Credits: 4
Pre-Requisites: INFO1385, PROG1783
CoRequisites:

INFO1255 Computer Operations and Troubleshooting

Description: This course focuses on providing students with fundamental operations and troubleshooting skills using the Windows operating system in a Desktop environment and the Linux operating system. Virtualization/Cloud technologies will be introduced as part of the hands on practice during this course. Key concepts in computer operating systems, troubleshooting, and deployment will be discussed. This course will also develop customer communication for the IT technician for successful IT work with clients and other stakeholders. Concepts of operating system and application security are also introduced.
Hours: 56
Credits: 4
Pre-Requisites: INFO1250, INFO1385
CoRequisites:

INFO1435 Applied Network and Security

Description: In this course the student will extend the knowledge and skills gained in the Network Infrastructure I course. Skills in network configuration, support and troubleshooting will continue to be built through extensive hands-on work in the lab. This course also features a heavier focus on network security.
Hours: 56
Credits: 4
Pre-Requisites: INFO1385, PROG1783
CoRequisites:

PROG1247 IT Support Web Foundations

Description: Students in this course develop the skills need to build and support static webpages. These include a facility with coding HTML, XHTML, and CSS, as well as the insertion of content such as graphics and video into webpages.
Hours: 42
Credits: 3
Pre-Requisites:
CoRequisites:

Electives: General Education
Student must complete a minimum of 42 Hours
Level 3
INFO2255 Virtual Infrastructure

Description: Using virtualization/cloud technology applicable to industry, students will learn and practice fundamental skills in installing, configuring, operating, and troubleshooting virtual environments in IT.
Hours: 70
Credits: 5
Pre-Requisites: INFO1255
CoRequisites:

INFO2260 Mobile and Messaging

Description: This course will cover key messaging technologies critical to current business operations, covering both client and fundamentals of server side operations. Technologies relating to mobile computing will be introduced, including support, troubleshooting, and security.
Hours: 56
Credits: 4
Pre-Requisites: INFO1255
CoRequisites:

INFO2275 Operating Systems and Systems Infrastructure

Description: In this course students will learn fundamentals of administering operating systems such as Windows Server and Linux. Students will create user accounts, and learn and practice correct use of access controls and permissions, and other core skills. Fundamentals of system services will be introduced including the use of industry standard scripting languages, and key concepts in computer server hardware and management.
Hours: 70
Credits: 5
Pre-Requisites: PROG1783, INFO1255
CoRequisites:

MGMT2205 Information Technology Service Management Fundamentals

Description: This course contains practical exercises to reinforce standards, methodologies, and tool concept and technologies associated with the industry standards regarding IT Services. This course will reinforce the concept that each customer's interaction is unique and offers an opportunity to enhance the relationship with that customer. Communications and customer service skills will be re-enforced.
Hours: 42
Credits: 3
Pre-Requisites:
CoRequisites:

Electives: General Education
Student must complete a minimum of 42 Hours
Level 4
INFO2280 Network Infrastructure II

Description: This course builds on the knowledge and skills introduced in the Network Infrastructure I and Applied Networking and Security courses. The student will advance their development in areas of troubleshooting computer networks, routing and security. This course provides a greater focus on Wide Area Networking.
Hours: 56
Credits: 4
Pre-Requisites: INFO1430 or INFO1435
CoRequisites:

INFO2290 Operating Systems and Systems Infrastructure II

Description: This course expands on the skills and knowledge gained in the Windows Server Infrastructure and Linux Server Infrastructure courses with further coverage into areas of directory and network services, further reinforcement of programming tools for systems administration, and introduction to monitoring, and systems management/ automation. Further review of directory systems is also covered in this course
Hours: 56
Credits: 4
Pre-Requisites: INFO2270 or INFO2275
CoRequisites:

INFO2340 Advanced Topics in Information Technology

Description: This course will engage the student to investigate current and emerging IT technologies with their professor. This is intended to be an advanced exploration of technologies extended from previous learning, including technology solutions, proof of concepts and white papers, and similar. This course includes a major project that has a high degree of research and investigation. Presentation and communications skills will be re-enforced.
Hours: 84
Credits: 6
Pre-Requisites: INFO2270 or INFO2275, INFO1385, PROG1783, INFO2260, INFO1255, INFO2250 or INFO2255
CoRequisites:

INFO2350 Advanced Cloud Infrastructure Administration

Description: This course builds on the skills and knowledge from Virtual Infrastructure course. Desktop Virtual Infrastructure and virtual infrastructure automation will be introduced. The student will also study, compare and evaluate the application of public cloud services.
Hours: 56
Credits: 4
Pre-Requisites:
CoRequisites:

Electives: General Education
Student must complete a minimum of 42 Hours
Optional Co-op Course Details (1097C)
Course Code Course Title and Description
Level 1
CDEV1830 Career Success

Description: This course focuses on the skills needed to conduct a successful job search. Students will explore the labour market and identify trends that may impact their future careers. They will develop skills for an effective job search including networking, self-marketing documents and tools as well as interview skills. Mock interviews will provide the opportunity for practice, feedback and reflection as students prepare for future interviews. Students will develop a personalized job search plan to support their future careers.
Hours: 28
Credits: 2
Pre-Requisites:
CoRequisites:

COMM1085 College Reading & Writing Skills

Description: This course focuses on the reading, writing and critical thinking skills needed for academic and workplace success. Students will analyse, summarize, and discuss a variety of readings and apply the steps of planning, writing, and revising in response to written prompts. This course prepares students for post-secondary writing tasks, research, and documentation.
Hours: 42
Credits: 3
Pre-Requisites:
CoRequisites:

CON0101 Conestoga 101

Description: This self-directed course focuses on introducing new students to the supports, services, and opportunities available at Conestoga College. By the end of this course, students will understand the academic expectations of the Conestoga learning environment, as well as the supports available to ensure their academic success. Students will also be able to identify on-campus services that support their health and wellness, and explore ways to get actively involved in the Conestoga community through co-curricular learning opportunities.
Hours: 1
Credits:
Pre-Requisites:
CoRequisites:

INFO1145 Information Technology Documentation Technologies

Description: Documentation is extremely important in the Information Technology field and takes many forms including work instructions, network diagrams, and service desk scripts to name a few. This course introduces many of the common documents used in IT. The student will learn proper formatting techniques for these documents and create documents using advanced features of common productivity tools.
Hours: 42
Credits: 3
Pre-Requisites:
CoRequisites:

INFO1250 Computer Systems Fundamentals

Description: Participants of this course will gain a fundamental knowledge of computer hardware and related theory, gaining skills to identify how computers work and differentiate various hardware devices, and understand how hardware and software work together. This course will also cover how to properly install peripheral devices and develop skills in troubleshooting and preventative maintenance.
Hours: 42
Credits: 3
Pre-Requisites:
CoRequisites:

INFO1385 Network Infrastructure I

Description: In this course the student will be introduced to broad networking concepts including protocols, topologies, transmission media and security, using hands-on examples of networking issues. The student will develop the knowledge to have meaningful dialogue regarding network technologies, and will begin to develop fundamental skills in configuring, supporting and troubleshooting network components and technologies.
Hours: 56
Credits: 4
Pre-Requisites:
CoRequisites:

PROG1783 IT Support Programming Fundamentals

Description: The student will use a Graphical User Interface based programming language to develop programs to solve business problems. The programming concepts of data types, record structures, arrays, event driven processes and sequential files will be introduced. Particular attention will be paid to problem solving techniques such as pseudo code and flowcharting to design the logic of the program. The student will be introduced to techniques of desk checking, testing and debugging.
Hours: 70
Credits: 5
Pre-Requisites:
CoRequisites:

Level 2
COMP1225 Database Systems

Description: This course introduces the student to the concepts of database management. The student will learn how to design, develop, and support basic database systems. This course will introduce the following topics: data types, table relationships, data normalization, entity relationship diagrams, table navigation, data entry control, and fundamental database administration skills
Hours: 56
Credits: 4
Pre-Requisites: INFO1385, PROG1783
CoRequisites:

INFO1255 Computer Operations and Troubleshooting

Description: This course focuses on providing students with fundamental operations and troubleshooting skills using the Windows operating system in a Desktop environment and the Linux operating system. Virtualization/Cloud technologies will be introduced as part of the hands on practice during this course. Key concepts in computer operating systems, troubleshooting, and deployment will be discussed. This course will also develop customer communication for the IT technician for successful IT work with clients and other stakeholders. Concepts of operating system and application security are also introduced.
Hours: 56
Credits: 4
Pre-Requisites: INFO1250, INFO1385
CoRequisites:

INFO1435 Applied Network and Security

Description: In this course the student will extend the knowledge and skills gained in the Network Infrastructure I course. Skills in network configuration, support and troubleshooting will continue to be built through extensive hands-on work in the lab. This course also features a heavier focus on network security.
Hours: 56
Credits: 4
Pre-Requisites: INFO1385, PROG1783
CoRequisites:

PROG1247 IT Support Web Foundations

Description: Students in this course develop the skills need to build and support static webpages. These include a facility with coding HTML, XHTML, and CSS, as well as the insertion of content such as graphics and video into webpages.
Hours: 42
Credits: 3
Pre-Requisites:
CoRequisites:

Electives: General Education
Student must complete a minimum of 42 Hours
Level 3
CEPR1020 Co-op and Career Preparation

Description: This series of modules will prepare students for job searching for their co-op work terms and for their future careers. Students will familiarize themselves with the co-operative education policies and procedures and will learn the expectations, rules, and regulations that apply in the workplace regarding social, organizational, ethical, and safety issues while developing an awareness of self-reflective practices. Students will reflect on their skills, attitudes, and expectations and examine available opportunities in the workplace. Successful completion of these modules is a requirement for co-op eligibility.
Hours: 14
Credits: 1
Pre-Requisites:
CoRequisites:

INFO2255 Virtual Infrastructure

Description: Using virtualization/cloud technology applicable to industry, students will learn and practice fundamental skills in installing, configuring, operating, and troubleshooting virtual environments in IT.
Hours: 70
Credits: 5
Pre-Requisites: INFO1255
CoRequisites:

INFO2260 Mobile and Messaging

Description: This course will cover key messaging technologies critical to current business operations, covering both client and fundamentals of server side operations. Technologies relating to mobile computing will be introduced, including support, troubleshooting, and security.
Hours: 56
Credits: 4
Pre-Requisites: INFO1255
CoRequisites:

INFO2275 Operating Systems and Systems Infrastructure

Description: In this course students will learn fundamentals of administering operating systems such as Windows Server and Linux. Students will create user accounts, and learn and practice correct use of access controls and permissions, and other core skills. Fundamentals of system services will be introduced including the use of industry standard scripting languages, and key concepts in computer server hardware and management.
Hours: 70
Credits: 5
Pre-Requisites: PROG1783, INFO1255
CoRequisites:

MGMT2205 Information Technology Service Management Fundamentals

Description: This course contains practical exercises to reinforce standards, methodologies, and tool concept and technologies associated with the industry standards regarding IT Services. This course will reinforce the concept that each customer's interaction is unique and offers an opportunity to enhance the relationship with that customer. Communications and customer service skills will be re-enforced.
Hours: 42
Credits: 3
Pre-Requisites:
CoRequisites:

Electives: General Education
Student must complete a minimum of 42 Hours
Level 4
COOP2360 Co-op Work Term (ITSS)

Description: This co-op work term will provide students with college-approved work experience in an authentic, professionally relevant work environment. Students will be provided the opportunity to connect theory and practice by leveraging their academic training to develop a broad base of vocational skills. The practical applications of this work term will promote students' awareness of key concepts and terminology in their field, cultivate their problem-solving and decision-making capabilities, encourage their development of professional autonomy and collaboration, and enhance their capacity to analyze and reflect on their demonstrated abilities in the workplace.
Hours: 420
Credits: 14
Pre-Requisites: CDEV1020 or CEPR1020
CoRequisites:

Level 5
INFO2280 Network Infrastructure II

Description: This course builds on the knowledge and skills introduced in the Network Infrastructure I and Applied Networking and Security courses. The student will advance their development in areas of troubleshooting computer networks, routing and security. This course provides a greater focus on Wide Area Networking.
Hours: 56
Credits: 4
Pre-Requisites: INFO1430 or INFO1435
CoRequisites:

INFO2290 Operating Systems and Systems Infrastructure II

Description: This course expands on the skills and knowledge gained in the Windows Server Infrastructure and Linux Server Infrastructure courses with further coverage into areas of directory and network services, further reinforcement of programming tools for systems administration, and introduction to monitoring, and systems management/ automation. Further review of directory systems is also covered in this course
Hours: 56
Credits: 4
Pre-Requisites: INFO2270 or INFO2275
CoRequisites:

INFO2340 Advanced Topics in Information Technology

Description: This course will engage the student to investigate current and emerging IT technologies with their professor. This is intended to be an advanced exploration of technologies extended from previous learning, including technology solutions, proof of concepts and white papers, and similar. This course includes a major project that has a high degree of research and investigation. Presentation and communications skills will be re-enforced.
Hours: 84
Credits: 6
Pre-Requisites: INFO2270 or INFO2275, INFO1385, PROG1783, INFO2260, INFO1255, INFO2250 or INFO2255
CoRequisites:

INFO2350 Advanced Cloud Infrastructure Administration

Description: This course builds on the skills and knowledge from Virtual Infrastructure course. Desktop Virtual Infrastructure and virtual infrastructure automation will be introduced. The student will also study, compare and evaluate the application of public cloud services.
Hours: 56
Credits: 4
Pre-Requisites:
CoRequisites:

Electives: General Education
Student must complete a minimum of 42 Hours

Program Outcomes

Program Advisory Committees

The College appoints Program Advisory Committee members for diploma, degree, certificate and apprenticeship programs. Committees are composed of employers, practitioners and recent program graduates. College representatives (students, faculty, and administrators) are resource persons. Each committee advises the Board on the development of new programs, the monitoring of existing programs and community acceptance of programs. For a list of the current members, please visit our Program Advisory Committees.

Program Handbook

Handbook

Apply Now

Domestic students should apply online at www.ontariocolleges.ca or by phone at 1-888-892-2228. OntarioColleges.ca 60 Corporate Court Guelph, Ontario Canada N1G 5J3. Detailed steps on the application process may help you to apply.

International students should apply online using the Ontario Colleges.ca International applicant portal. Please note that not all programs are open to international students; check the list of open programs on our International Student Programs web page before applying.
For additional program information, call the Information Centre at 519-748-5220 ext 3656.

Disclaimer

The College reserves the right to alter information including requirements and fees and to cancel at any time a program, course, or program major or option; to change the location and/or term in which a program or course is offered; to change the program curriculum as necessary to meet current competencies in the job market or for budgetary reasons; or to withdraw an offer of admission both prior to and after its acceptance by an applicant or student because of insufficient applications or registrations, over-acceptance of offers of admission, budgetary constraints, or for other such reasons. In the event the College exercises such a right, the College’s sole liability will be the return of monies paid by the applicant or student to the College.

Students actively registered in cohort delivered programs who take longer than the designed program length of time to complete their studies are accountable for completing any new or additional courses that may result due to changes in the program of study. Unless otherwise stated, students registered in non-cohort delivered programs must complete the program of study within seven years of being admitted to the program.