Global Hospitality Management (Optional Co-op)

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Courses - September 2021

Level 1

Course Details

Organizational Behaviour
BUS8021

Description:

This course is a study of what people think, feel and do in and around organizations. The course examines the behaviour of individuals working alone or in teams and the thought processes and structural contexts surrounding their actions. Theories relating to conflict and motivation in the workplace will guide students in their identification and application of models that address issues and challenges relating to both. In addition, students will address organizational culture, and leadership in the context of the human resources function. Students will apply theories and practices that align with human resources in relation to culture along with how these and other factors that influence individual and team behaviour ultimately affect organizational effectiveness.

  • Hours: 42
  • Credits: 3
  • Pre-Requisites:
  • CoRequisites:

Business Communicating
COMM8090

Description:

This course is designed to provide students with the essential techniques to communicate effectively in a modern global business environment. Emphasis will be on delivering professional presentations, business reports and international correspondence while focusing on intercultural diversity and ethical standards.

  • Hours: 28
  • Credits: 2
  • Pre-Requisites:
  • CoRequisites:

Conestoga 101
CON0101

Description:

This self-directed course focuses on introducing new students to the supports, services, and opportunities available at Conestoga College. By the end of this course, students will understand the academic expectations of the Conestoga learning environment, as well as the supports available to ensure their academic success. Students will also be able to identify on-campus services that support their health and wellness, and explore ways to get actively involved in the Conestoga community through co-curricular learning opportunities.

  • Hours: 1
  • Credits: 0
  • Pre-Requisites:
  • CoRequisites:

Introduction to Global Hospitality Management
HOSP8045

Description:

This course focuses on introducing Global Hospitality Management students to hospitality and the hospitality industry in Canada and around the world. By the end of this course, students will be to explain hospitality and the hospitality industry as well as describe the characteristics of a hospitality business and the importance of service to these businesses. Students will be able to describe hospitality management and operations and how hospitality businesses differ from other service businesses. Additionally, students will demonstrate the ability to discuss the trends, opportunities, and challenges to hospitality businesses in Canada and abroad. Finally, students will show the capacity to discuss career opportunities and important knowledge, skills and abilities for working in the hospitality industry.

  • Hours: 6
  • Credits: 1
  • Pre-Requisites:
  • CoRequisites:

Human Resources Management
HRM8131

Description:

The primary focus in this introductory course is to offer the student an in depth view into the world of the Human Resource (HR) Management functions and each of its specialties. The course emphasis is on the skills and techniques utilized by HR professionals in each of their specialty areas, and how they are related to the organization’s overall strategy and objectives.

  • Hours: 42
  • Credits: 3
  • Pre-Requisites:
  • CoRequisites:

Computer Skills for Hospitality
INFO8091

Description:

This course is based on end-user computer skills for hospitality managers. The course focuses on students achieving a recommended level of information and communication technologies (ICT) competence to enable effective employability. Students will learn to apply Word processing skills to create properly formatted documents including collaboration tools for working in a globally distributed team. Data analysis and reporting tools in Excel will be utilized to create executive summaries of data used to solve hospitality related business problems. Students will learn to integrate information between software to create powerful presentations appropriate for the hospitality environment. Online communication tools such as email, shared calendars and social media will be explored.

  • Hours: 42
  • Credits: 3
  • Pre-Requisites:
  • CoRequisites:

Accounting and Financial Management
MGMT8501

Description:

This course is designed to provide business managers with knowledge of Financial and Managerial Accounting required to support decision making. This course introduces business managers to quantitative and qualitative techniques and to communication strategies that enable reporting findings in an engaging and professional manner. Additionally, they are introduced to the essential functions including cost behaviour, budgeting, the interpretation of financial information and the effective communication of operational and financial strategies.

  • Hours: 42
  • Credits: 3
  • Pre-Requisites:
  • CoRequisites:

International Marketing and Sales
MKT8036

Description:

This course is designed to provide students with an introduction to marketing concepts and terminology. It examines the importance of global marketing within organizations and society in general. Students will study the role of marketing at the local, national and international level, and the major components of the marketing mix for businesses and end consumers. They will learn how to address the basic needs of companies in planning, developing and managing products, distribution channels, promotion and pricing into the global market. Students will be expected to conduct marketing research considering cultural influences, government regulations, and international pressures.

  • Hours: 42
  • Credits: 3
  • Pre-Requisites:
  • CoRequisites:

Level 2

Course Details

International Accommodation Management
BUS8510

Description:

Hotel managers have a wide range of operational responsibilities. This course will provide students with an understanding of the fundamental operational duties and activities performed by hotel managers worldwide with a focus on optimal accommodations management including human resource deployment. In line with hotel departmental management responsibilities, students will perform an analysis of Rooms, Sales, Food, Beverage, Catering, Housekeeping and Maintenance departmental activities and duties. Students will practice front office and rooms management.

  • Hours: 42
  • Credits: 3
  • Pre-Requisites:
  • CoRequisites:

Event Planning and Management
BUS8520

Description:

This course is an introduction to the variety of logistical elements involved in running a successful local, national or international event. Students will address techniques used in conducting research, creating and using surveys, and determining and recommending a location for a proposed event. In depth focus on the steps required to succeed on the designated delivery date through the creation, communication and execution of the onsite logistical plan will also be included. Students will develop necessary financial, administrative and interpersonal skills while planning conferences and meetings in a team environment.

  • Hours: 42
  • Credits: 3
  • Pre-Requisites:
  • CoRequisites:

Co-op and Career Preparation
CEPR8200

Description:

This series of modules will prepare graduate certificate students for job searching for their co-op work terms with the guidance of a Co-op Advisor. Students will familiarize themselves with the co-operative education policies and procedures and will learn the expectations, rules, and regulations that apply in the workplace regarding social, organizational, ethical, and safety issues while deepening their awareness of self- reflective practices. Students will critically reflect on their skills, attitudes, and expectations and evaluate available opportunities in the workplace. Successful completion of these modules is a requirement for co-op eligibility.

  • Hours: 14
  • Credits: 1
  • Pre-Requisites:
  • CoRequisites:

North American Food and Culture
FOOD8000

Description:

This course will examine the impact of international cuisine on North American restaurants. Cross-cultural perspectives of the importance of food and drink in society will be studied along with dining etiquette in a diverse society. Students will explore the concepts of successful foodservice establishments examining the business model, menu, pricing, layout and sustainability.

  • Hours: 42
  • Credits: 3
  • Pre-Requisites:
  • CoRequisites:

Hospitality Law
HOSP8110

Description:

This course focuses on laws that impact businesses in the hospitality sector. Students will study Canadian law which regulates the relationship between innkeeper and guest, restauranteur and diner, innkeeper and guest, employer and employee and knowledge of its implications are essential to the future hospitality manager. In addition, the course will introduce the student to an international perspective concerning purchasing, operating and selling a global business and ensuring human rights of staff and public are respected.

  • Hours: 42
  • Credits: 3
  • Pre-Requisites:
  • CoRequisites:

Global Perspectives
MGMT8111

Description:

Students will consider organizations from a global perspective. The impact of being a global entity on individual behaviour, team processes, and organizational processes will be examined. Organizations require managers who understand the evolving nature of the work place, such as virtual teams and social networking replacing committee meetings, emotional intelligence in addition to job-fit, and the competitive opportunities considering cultural understanding. The role of the leader will be a recurring theme. The course will integrate case work and will require the students to integrate material and provide support for their decisions.

  • Hours: 42
  • Credits: 3
  • Pre-Requisites:
  • CoRequisites:

Sustainable Management
MGMT8421

Description:

This course is designed to introduce students to the timeline of Sustainable Development. Students learn communication, analytical, and critical thinking skills required to utilize green and sustainability language, to be agents of change in different types of hospitality businesses and stakeholder organizations. Students analyze change management issues facing organizations transitioning to sustainable business practices. Students learn to communicate and advocate personal and corporate advantages of reducing one's ecological footprint in the hospitality industry while also considering the protocols, financial implications, and international constraints or differences that could impact a corporate sustainability strategy.

  • Hours: 42
  • Credits: 3
  • Pre-Requisites:
  • CoRequisites:

Hospitality Certifications
OHS8240

Description:

In this course, students will have to complete hospitality-related industry certifications for alcohol service (Smart Serve), safe food handling (TrainCan) and hazardous materials (WHMIS). Students will apply their knowledge gained in the certifications by working through hospitality case studies. By the end of the course, students will have successfully earned all certifications

  • Hours: 14
  • Credits: 1
  • Pre-Requisites:
  • CoRequisites:

Level 3

Course Details

Co-op Work Term (Global Hospitality)
COOP8065

Description:

This co-op work term will provide students with college-approved work experience in an authentic, professionally relevant work environment. Students will be provided the opportunity to connect theory and practice by leveraging their academic knowledge to develop specialized vocational skills. The practical applications of this work term will promote students’ awareness of key concepts and terminology in their field, improve their competencies in problem-solving and decision-making, further their application of professional judgement, hone their leadership skills (independently or as part of team), and enhance their capacity to critically analyze and reflect on their demonstrated abilities in the workplace.

  • Hours: 420
  • Credits: 14
  • Pre-Requisites: CDEV8200 OR CEPR8200
  • CoRequisites:

Program outcomes

  1. Recommend corporate sustainability, corporate social responsibility and ethical practices to support global hospitality business initiatives.
  2. Perform effectively as a leader and professional in interactions with peers, co-workers, supervisors, customers and industry partners.
  3. Employ technological tools and strategies including relevant hospitality and business systems to support business functions and decisions.
  4. Examine the influence of international cuisines on the North American hospitality industry.
  5. Develop food and health safety protocols and practices to manage a hospitality business considering the nature and context of the particular hospitality environment.
  6. Recommend strategies that develop and optimize human resources in domestic and international hospitality organizations.
  7. Plan, develop, market and manage hospitality establishments in the international marketplace using contemporary management concepts.
  8. Conform to provincial, national and international legislation regulating the operation and management of international hospitality environments.
  9. Apply revenue management decisions on short and long-term activities that occur in hospitality businesses based upon an analysis of financial information.