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Courses - January 2022

Level 1

Course Details

Technical Writing and Communications
COMM8280

Description:

This course will focus on the creation of professional technical reports. Students will learn how to communicate scientific and technical information concisely and accurately using appropriate formats and graphical support. Students will apply technical communication theory and practice to create, critique, and present technical documents. An oral project presentation will emphasize clear and concise communication of technical details and the use of appropriate visual support for technical information.

  • Hours: 42
  • Credits: 3
  • Pre-Requisites:
  • CoRequisites:

Microsoft Word for Health Care
COMP8040

Description:

This course will provide technical and critical thinking skills in using Microsoft Word and its applications in the Healthcare office. Students will have an opportunity to create, save, and manage a variety of documents, including professional-looking letters, clinical forms, and information flyers. Students will also learn how to use advanced formatting tools, mail merge tools, and work with tables using the appropriate tools.

  • Hours: 42
  • Credits: 3
  • Pre-Requisites:
  • CoRequisites:

Microsoft Excel for Health Care
COMP8050

Description:

This course will provide technical and critical thinking skills in using Microsoft Excel and its applications in the Healthcare office. Students will have an opportunity to create, save, and manage a variety of workbooks, including professional-looking spreadsheets, charts, and a variety of Excel tables. Students will also learn how to analyze data, use formulas and functions, create and edit charts, and work with tables using the appropriate tools.

  • Hours: 42
  • Credits: 3
  • Pre-Requisites:
  • CoRequisites:

Conestoga 101
CON0101

Description:

This self-directed course focuses on introducing new students to the supports, services, and opportunities available at Conestoga College. By the end of this course, students will understand the academic expectations of the Conestoga learning environment, as well as the supports available to ensure their academic success. Students will also be able to identify on-campus services that support their health and wellness, and explore ways to get actively involved in the Conestoga community through co-curricular learning opportunities.

  • Hours: 1
  • Credits: 0
  • Pre-Requisites:
  • CoRequisites:

Health and Social Service Systems in Canada
HEAL8130

Description:

The present Ontario and Canadian health & social service system is in a constant state of change. Its recent evolution, present organization and foreseeable direction will be examined in this course. Interaction, interface, and related roles of various levels of government and private sectors will be incorporated in order to provide relevant context.

  • Hours: 56
  • Credits: 4
  • Pre-Requisites:
  • CoRequisites:

Health Information Management Fundamentals
HIM8010

Description:

The health information management (HIM) role is vital in a health care setting. Through practical applications, students will value the importance of data quality and accuracy and how this can affect data flow, applications, and governance throughout organizational systems.

  • Hours: 56
  • Credits: 4
  • Pre-Requisites:
  • CoRequisites:

Management and Leadership Essentials
MGMT8760

Description:

In this course, students will enhance their understanding of leadership and management approaches in Canadian organizations. Emphasis on developing effective management strategies including, professional communication, planning, decision making, conflict resolution, effective team building and navigating change. Key concepts include professionalism, adaptability, boundaries and resourcefulness.

  • Hours: 42
  • Credits: 3
  • Pre-Requisites:
  • CoRequisites:

Level 2

Course Details

Communications for Effective Health Care Administration
COMM8130

Description:

Effective communications skills are paramount in a health care environment. Students will utilize various methodologies in order to reinforce the strategic and operational goals of an organization. Various tools and technologies will be explored to maximize operational efficiencies to support successful stakeholder interaction.

  • Hours: 84
  • Credits: 6
  • Pre-Requisites:
  • CoRequisites:

Financial Practices for Health Care Organizations
FIN8230

Description:

Key to health care administration and service management is knowledge of financial documentation and best practices. An introduction to financial skills will provide the fundamental framework to support financial decision making in order to effectively manage organizational resources and implement strategic decisions.

  • Hours: 42
  • Credits: 3
  • Pre-Requisites:
  • CoRequisites:

Project Leadership in Health Care
HEAL8140

Description:

Standard project management practices and their application and adoption greatly impact the success of health sector projects. In this course, leadership components of project management are emphasized, with particular attention to engagement of project sponsors, project risk management, and interaction with critical stakeholders.

  • Hours: 42
  • Credits: 3
  • Pre-Requisites:
  • CoRequisites:

Health Care Operations Management
OPER8090

Description:

Managerial decision-making on operational effectiveness includes the many challenges faced by front line managers. In this course, students will become familiar with the environmental factors that affect operational planning, implementation and metrics. The process of critical thinking and decision-making will be examined as it relates to management and leadership challenges in health care environments.

  • Hours: 84
  • Credits: 6
  • Pre-Requisites:
  • CoRequisites:

Quality, Strategy and Value Creation Fundamentals
QUAL8170

Description:

Students will be introduced to the fundamentals and guiding principles of organizational continuous improvement methodologies. The evolution of quality methods and the role of the quality manager in today's health care environment will be explored. A focus of this course will be on the utilization of technical and people resources to help ensure a culture of continuous quality improvement.

  • Hours: 42
  • Credits: 3
  • Pre-Requisites:
  • CoRequisites:

Level 3

Course Details

Strategic Communications for the Health Care Professional
COMM8140

Description:

Health care teams and providers require effective communication skills to ensure a professional level of care. This course explores strategies and applications for effective internal and external communications that support strategic thinking, fostering operational success.

  • Hours: 84
  • Credits: 6
  • Pre-Requisites:
  • CoRequisites:

Health Care Policy
HEAL8150

Description:

This course will provide an overview of the current federal and provincial policy impacting the operation and service delivery of health care in Ontario. Students will become familiar with the internal and external factors impacting policy decision making and implementation.

  • Hours: 42
  • Credits: 3
  • Pre-Requisites:
  • CoRequisites:

Leadership Issues in Evidence-Based Decision Making
HEAL8160

Description:

Evidence-based decision making in the health sector incorporates the examination of current practices and protocols. In this course, students will learn that standards of evidence, sources of data, and the application of new knowledge through initiatives, pilots, and projects will provide effective change management and sustainability options.

  • Hours: 42
  • Credits: 3
  • Pre-Requisites:
  • CoRequisites:

Law and Health Care Administration
HEAL8170

Description:

This course will provide an overview of the current legal landscape within Canadian Health Care with emphasis on Ontario. Students will explore the impact of legal decisions on the provision of service delivery, labour relations, policy, and other managerial functions. Students will also explore the role of institutional governance, accreditation, and risk management in health care.

  • Hours: 42
  • Credits: 3
  • Pre-Requisites:
  • CoRequisites:

Employee and Labour Relations
MGMT8570

Description:

Industrial relations framework, its legal, political, social, economic, ecological and ethical subsystems will be investigated. Processes governing the roles of executives, supervisors, employees, employee representatives, and HR-IR professionals in effective employee relations in unionized and non-unionized environments will be investigated through the use of case studies.

  • Hours: 42
  • Credits: 3
  • Pre-Requisites:
  • CoRequisites:

Leadership in Health Care
MGMT8580

Description:

This course will provide an introduction to the theories and practices of effective health care leadership. Students will apply theory and research skills to explore and resolve organizational challenges and support strategic goals. Students will explore the impact of leadership on decision-making, ethics, human relations, and organizational culture.

  • Hours: 42
  • Credits: 3
  • Pre-Requisites:
  • CoRequisites:

Level 4

Course Details

Career Management
CDEV8130

Description:

This course focuses on career management skills needed to navigate the evolving workplace. Students will evaluate their skills, attitudes, and expectations within their chosen careers and explore emerging trends in the workplace. Students will refine their networking strategies and create marketing documents to position them for success. Mock interviews will provide the opportunity for practice, feedback, and reflection as students prepare for future interviews. Students will explore communication strategies that support workplace success and advancement. By the end of this course, students will have created a personalized career management plan.

  • Hours: 28
  • Credits: 2
  • Pre-Requisites:
  • CoRequisites:

Ethics for Health Care Managers
ETHS8000

Description:

This case-based course will allow students to research, reflect, and communicate ethical decision making as applied to operational and strategic goals in a health care environment. Students will be required to look at ethical decision making from a variety of stakeholder perspectives.

  • Hours: 42
  • Credits: 3
  • Pre-Requisites:
  • CoRequisites:

Current Issues in Health Care Administration and Service Management
HEAL8180

Description:

This course will provide students with a forum to investigate current issues faced by the health care sector. Through the use of research and data analysis, students will be required to discriminate source validity, timelines, and reflect on potential implications. Given the landscape of health care, it is critical that stakeholders stay current and anticipate change.

  • Hours: 56
  • Credits: 4
  • Pre-Requisites:
  • CoRequisites:

Administration and Service Management Capstone
MGMT8590

Description:

In this course, students will research, prepare, and present in-depth analysis of a current managerial problem facing health care administrators. Students will be expected to apply a wide variety of concepts presented in other courses including the impact of the problem on human resources, organizational culture, leadership, finances, operations, policy and strategic and operational goals.

  • Hours: 84
  • Credits: 6
  • Pre-Requisites: COMM8140 AND FIN8230 AND HEAL8130 AND HEAL8150 AND MGMT8580 AND OPER8090
  • CoRequisites:

Managing and Engaging Collaboration
MGMT8600

Description:

In this course, students will be introduced to skills and knowledge in order to promote and manage collaboration with internal and external stakeholders. In order to impact performance and satisfaction, strategies to leverage strengths to resolve or avoid challenges will be investigated.

  • Hours: 56
  • Credits: 4
  • Pre-Requisites:
  • CoRequisites:

Program outcomes

  1. Create managerial correspondence and reports accurately by specified deadlines using available computer technology and professional writing standards.
  2. Assess the components of the Canadian and Ontario health care systems and the external environmental factors affecting the management of health care organizations.
  3. Analyze laws, regulations, court decisions, and health policy that impact health care organizations and health services delivery.
  4. Critically examine ethical choices, values, and professional behaviour issues and make recommendations that inform health care management roles/decision-making.
  5. Analyze health care organization operations in order to advise on continuous improvement and problem solving.
  6. Integrate data, critical thinking, and effective decision-making skills to support strategic and operational goals.
  7. Appraise management strategies related to human resources, human relations, and organizational culture and environment.
  8. Contribute to the strategic decision-making of a health care organization by applying basic financial management concepts.
  9. Use current technologies to support an organization’s operational objectives.
  10. Apply principles of operational planning, project management, and quality management to support health care operations.