Health Care Administration Management
- Ontario College Graduate Certificate
- College Code:
- Workforce Development
- Program Code:
- Accelerated Delivery:
- Academic Year:
- 2020 / 2021
About the ProgramTo effectively manage in the health care sector, it is important to have a solid understanding of the practical techniques required of a manager to support administrative and clinical operations and stakeholders. If you are a graduate of a health-related program, or have at least three years of work experience in health care, the Health Care Administration Management program will be of interest to you.
This program will help you develop project management skills, practical communication techniques and continuous improvement acumen in order to support operational efficiencies and effectiveness. Through theoretical and practical courses, you will be exposed to real life situations that arise in the workplace and gain a strong set of practical tools, techniques and practices to help you contribute to organizational success. You will work individually and in groups developing your knowledge of health care management practices and focus on applying practical frameworks and models to help inform management practices.
Program InformationLength: One-year Ontario College Graduate Certificate program
Doon (Kitchener) - September/2020 - Fall | Winter
Doon (Kitchener) - January/2021 - Winter | Spring/Summer
Doon (Kitchener) - May/2021 - Spring/Summer | Fall
Location: Doon (Kitchener)
Start: September, January and May
First-Year Capacity: 35
- Applicants must possess an Ontario College Diploma, Advanced Diploma, Degree, or equivalent in a health-related field, OR a minimum of three years of work experience in health care.
- An overall average grade of B or above (as assessed, by country, to Ontario standards) in the above mentioned academic program(s).
- Applicants with transcripts from institutions where the language of instruction is not English must demonstrate English language proficiency with a minimum test score on one of the following language proficiency tests or equivalent scores from another internationally recognized English language test:
- IELTS overall band of 6.5 with no band less than 6.0
- TOEFL iBT 88
- CAEL 70, no sub-test band score less than 60
- PTE Academic 58
- Conestoga English Language Test (CELT) Band 6
Note re: Admission Requirements
- We offer a language program for students whose English language skills are below the standard required for admission but all other admission criteria have been met. An applicant will be eligible for admission to the graduate certificate program after completion of level 4 of the General Arts and Science - English Language Studies (ELS) program with an overall grade average of 80% and no grade less than 75%. Placement in the ELS program is determined by scores on an in-house English language test or TOEFL or IELTS.
- Attach proof of the admission requirements.
- Final selection is made following an assessment of the admission requirements.
- Applicants not meeting the credential requirements must submit a resume outlining work experience and career goals.
Tuition & Fees
Domestic fees are currently unavailable; please check back at a later time.
Financial AssistanceThe Ontario Student Assistance Program (OSAP) is a needs-based program designed to help Ontario students cover the cost of post-secondary education. Funded by the federal and provincial governments, OSAP is intended to promote equality of opportunity for post-secondary studies through direct financial assistance for educational costs and living expenses. These interest-free loans are intended to supplement your financial resources and those of your family. The majority of students apply for loan assistance via the OSAP website. Students can also print the application booklet through the OSAP website.
For more information, please visit Financial Services/Awards.
Graduate OpportunitiesGraduates may find employment in supervisory or managerial teams within a health care environment.
For more details on related occupations, job market information and career opportunities, see the Government of Canada website: https://www.jobbank.gc.ca/home
Pathways & Credit TransferConestoga pathways enable students to build on their academic achievements in order to earn a degree or additional credential. Pathways are formed through agreements between Conestoga programs or partner institutions.
Often applicants have earned credits from another college or university that may allow a student to be granted advanced standing or exemption. Learn more about credit transfer opportunities at Conestoga.
Prior Learning Assessment and Recognition (PLAR)Conestoga recognizes prior learning of skills, knowledge or competencies that have been acquired through employment, formal and informal education, non-formal learning or other life experiences. Prior learning must be measurable at the required academic level and meet Conestoga standards of achievement for current courses. Challenge exams and portfolio development are the primary methods of assessment. Other methods of assessment may be available depending upon the nature of the course objectives. Successful completion of the assessment results in an official course credit that will be recorded on the student's Conestoga transcript. PLAR cannot be used by registered Conestoga students for the clearance of academic deficiencies, to improve grades or to obtain admission into a program.
Learn more about PLAR.
|Course Code||Course Title and Description|
|COMM8270||Communications for Health Care Management
Description: Health care teams and providers require effective communication skills to ensure a professional level of care. This course will explore strategies and applications for effective internal and external communications that support strategic thinking and foster operational success. An emphasis is placed on practical communication techniques to support employees, patients and communities.
|FIN8060||Financial Practices for Health Care
Description: One of the keys to health care management is knowledge of financial documentation and best practices. An introduction to financial skills will provide the fundamental framework to support financial decision making in order to effectively manage organizational resources and support effective operations.
|HEAL8190||Health Care and Social Service Management
Description: The Ontario and Canadian health and social service system is constantly changing and is influenced by various factors, including patient expectations, funding and emerging practices. In this course, students will identify and explore the various stakeholders and bodies that influence and govern health care and social service delivery. Students will examine how legislation, governing bodies and policies impact health care operations, and explore the practical approaches for managing requirements while supporting operational effectiveness.
|HEAL8200||Leadership Practices in Health Care
Description: This course will provide students with a forum to investigate current leadership issues and practices. Students will explore case studies, current themes and resources to apply critical thinking and make decisions about personal leadership goals and practices. This course will explore leader-thinking related to health care operations, human resource management and other practical aspects of managing within a health care organization.
|MGMT8710||Project Management in Health Care
Description: Standard project management practices and their application and adoption greatly impact the success of health sector projects. In this course, practical project management techniques are emphasized, including engagement of project sponsors, project risk management, and interaction with critical stakeholders. In addition, students will explore best practices in project implementation and techniques to support employee engagement and increase operational success.
|QUAL8230||Quality, Strategy and Value Creation for Health Care Managers
Description: Students will be introduced to the core tools and practices of organizational continuous improvement methodologies. The evolution of quality methods and the role of the quality manager in today's health care environment will be explored. A focus of this course will be on the utilization of technical and people resources to help enable a culture of continuous quality improvement.
|HEAL8210||Change Management in Health Care Operations
Description: In this course students will learn practical change management frameworks and techniques to help inform, implement and champion change within an organization. Emphasis will be placed on the leadership competencies and practices required to help support employees and other stakeholders through procedural and cultural change.
|HEAL8220||Risk and Issue Management for Health Care Operations
Description: This course will introduce students to a variety of risk management concepts relating to health care operations. Through case studies and scenarios, students will gain an understanding of health care risk management, apply practical problem-solving techniques, and develop strategies to increase the impact and effectiveness of risk management activities.
|HEAL8230||Current Issues in Health Care Management
Description: This course will provide students with a forum to investigate current issues faced by the health care sector. Students will explore case studies, current themes and resources to apply critical thinking and make decisions around health care administration management issues. Given the landscape of health care, it is critical that stakeholders stay current and anticipate change.
|MGMT8730||Human Resource Management for Health Care Operations
Description: This course will provide students with a practical understanding of human resource practices in health care organizations. This course will cover a broad range of topics including working within unionized environments, legal and ethical considerations of human management, performance management, and techniques to maximize employee engagement. Through practical examples, case studies and proven human resource management techniques, students will be equipped to support employees and staff within health care settings.
|MGMT8740||Managing and Engaging Collaboration
Description: In this course, students will be introduced to skills and knowledge in order to promote and manage collaboration with internal and external stakeholders. In order to impact performance and satisfaction, strategies to leverage strengths to resolve or avoid challenges will be investigated.
|QUAL8240||Process Design for Effective Health Care Operations
Description: Health care managers are at the front line of translating conceptual goals into tactical and practical operational practices for stakeholders. In this course students will learn practical frameworks for process design in order to support efficiency, cost-effectiveness, and employee engagement.
- Produce managerial correspondence and reports accurately by specified deadlines using available computer technology and professional writing standards.
- Assess the components of the Canadian and Ontario health care systems and the external environmental factors affecting the management of health care organizations to ensure compliance in service delivery.
- Analyze laws, regulations, court decisions, and health policies to determine their impact on decision-making in health care organizations and health services delivery.
- Critically examine ethical choices, values, and professional behaviour to make recommendations that inform health care management roles and decision-making.
- Analyze the operations of a health care organization to identify and resolve problems and improve performance.
- Integrate data, critical thinking, and effective decision-making skills to support strategic and operational goals.
- Select appropriate leadership strategies to effectively manage human resources, human relations, and organizational culture and environment.
- Contribute to the strategic decision-making of a health care organization by applying basic financial management analysis.
- Apply principles of operational planning, project management, and quality management to support health care operations.
Program Advisory CommitteesThe College appoints Program Advisory Committee members for diploma, degree, certificate and apprenticeship programs. Committees are composed of employers, practitioners and recent program graduates. College representatives (students, faculty, and administrators) are resource persons. Each committee advises the Board on the development of new programs, the monitoring of existing programs and community acceptance of programs.
Apply NowDomestic students should apply online at www.ontariocolleges.ca or by phone at 1-888-892-2228.
60 Corporate Court
Canada N1G 5J3
Detailed steps on the application process may help you to apply.
International students should apply online using the Ontario Colleges.ca International applicant portal. Please note that not all programs are open to international students; check the list of open programs on our International Student Programs web page before applying.
The College reserves the right to alter information including requirements and fees and to cancel at any time a program, course, or program major or option; to change the location and/or term in which a program or course is offered; to change the program curriculum as necessary to meet current competencies in the job market or for budgetary reasons; or to withdraw an offer of admission both prior to and after its acceptance by an applicant or student because of insufficient applications or registrations, over-acceptance of offers of admission, budgetary constraints, or for other such reasons. In the event the College exercises such a right, the College’s sole liability will be the return of monies paid by the applicant or student to the College.
Students actively registered in cohort delivered programs who take longer than the designed program length of time to complete their studies are accountable for completing any new or additional courses that may result due to changes in the program of study. Unless otherwise stated, students registered in non-cohort delivered programs must complete the program of study within seven years of being admitted to the program.
|SEP, 2020||Kitchener - Doon||Open|
|JAN, 2021||Kitchener - Doon||Open|
|MAY, 2021||Kitchener - Doon||Open|
Program status for international students