Health Office Administration

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Courses - May 2022

Level 1

Course details

Introduction to Health Care Delivery Systems
ADMN1030

Description: This course provides students with a broad overview of Canada's health care system from its origins to current state. Students will be introduced to concepts of wellness, population health measures, health programming at the federal and provincial levels, relevant health carelegislation, and the roles of a variety of health care professionals. Throughout the course, students will examine current events in health care with a lens as to their current and future effects on health care provision.
  • Hours: 42
  • Credits: 3
  • Pre-Requisites:
  • CoRequisites:

Health Care Terminology
ADMN1045

Description:

Providing an understanding of medical terminology that is often used in health office administrative settings, this course teaches the medical terms in a variety of health care settings. This course is a credit in the Health Office Administration program(1047) and Medical Office Practices program (1308).

  • Hours: 56
  • Credits: 4
  • Pre-Requisites:
  • CoRequisites:

Essentials of Anatomy and Physiology
ADMN1055

Description:

This course covers anatomy and physiology of the human body relevant to the Health Office Administrator’s role. Common pathologies and common injuries will be examined to explain diagnostic processes, treatment options, and prognoses within applicable body systems.

  • Hours: 56
  • Credits: 4
  • Pre-Requisites:
  • CoRequisites:

Medical Office Administration 1
ADMN1135

Description: Medical Office Administration 1 is an introductory course. Students will be introduced to the skills and expectations necessary to work effectively as a member of the health care team in health offices and clinics. The student will become familiar with time management, telephone skills, information management, registration, scheduling, and triage common to health offices. The student will be introduced to the principles of provincial, private and third party billing. The student will develop touch typing skills using a web-based, Windows Operating System, program to build keyboarding speed and accuracy.
  • Hours: 42
  • Credits: 3
  • Pre-Requisites:
  • CoRequisites:

Fundamentals for Effective Written Communication
COMM1410

Description:

This course is designed to help students acquire accuracy and clarity in written communication for business workplace settings. The course will also help students develop writing skills that reinforce the use of correct grammar and mechanics. Emphasis will be placed on applying correct grammar, punctuation, and spelling to a variety of business-related documents.

  • Hours: 42
  • Credits: 3
  • Pre-Requisites:
  • CoRequisites:

Business Computing Applications I
COMP1056

Description:

During this course, the student will learn to effectively use Windows operating system, apply word processing techniques, create basic business presentations, and explore the power of spreadsheets . Students will also learn the skills necessary to operate effectively within the Conestoga College computing environment. An emphasis will be placed on the development of solutions to business problems using commonly available microcomputer tools.

  • Hours: 42
  • Credits: 3
  • Pre-Requisites:
  • CoRequisites:

Conestoga 101
CON0101

Description: This self-directed course focuses on introducing new students to the supports, services, and opportunities available at Conestoga College. By the end of this course, students will understand the academic expectations of the Conestoga learning environment, as well as the supports available to ensure their academic success. Students will also be able to identify on-campus services that support their health and wellness, and explore ways to get actively involved in the Conestoga community through co-curricular learning opportunities.
  • Hours: 1
  • Credits: 0
  • Pre-Requisites:
  • CoRequisites:

Level 2

Course details

Bookkeeping for Office Settings
ACCT1060

Description:

This course is designed to introduce the student to the fundamentals of bookkeeping. Topics include bookkeeping terminology, various journals including cash payments, cash receipts, sales and purchases, general adjustments, financial statements.

  • Hours: 42
  • Credits: 3
  • Pre-Requisites:
  • CoRequisites:

Communication in Health Care
ADMN1070

Description: In this course students will develop therapeutic communication skills that can be integrated into a variety of health care situations and settings. Students will apply therapeutic communication techniques to cultivate effective therapeutic communication with clients, client families and the interdisciplinary health care team. Topics will include communication across the life span, multi-cultural communication, and analysis of intersecting situational factors that effect communication.
  • Hours: 42
  • Credits: 3
  • Pre-Requisites:
  • CoRequisites:

Transcription 1
ADMN1100

Description: In this introductory medical transcription course, students will extend their healthcare terminology skills to produce error-free patient reports. By building and applying skills in keyboarding, MS Word, English language usage, healthcare terminology, and attention to detail, students will learn to comprehend, proofread, edit and transcribe patient reports. Topics include voice-recognition software, and general and specialty-specific formatting guidelines for a variety of medical reports.
  • Hours: 42
  • Credits: 3
  • Pre-Requisites: ADMN1045 OR ADMN1360 AND COMP1056 OR COMP1156 OR COMP1727 AND COMP1893
  • CoRequisites:

Dental and Wellness Office Administration
ADMN1340

Description: Building upon the skills learned in Medical Office Adminstration 1, this course provides students with both background knowledge and hands-on experience in administrative procedures performed by health office administrators in dental, optometry, chiropractic, and other wellness practices. Students will gain practical experience related to insurance, health and safety, diagnostics and client care that can be applied to a wide variety of health office environments.
  • Hours: 42
  • Credits: 3
  • Pre-Requisites: ADMN1135 OR ADMN1380
  • CoRequisites:

Presentation Software for Health Administration
COMP1482

Description: In this course, Health Administration students will be exposed to a variety of publishing and presentation tools. The student will create quality documents and presentations that include current formatting and editing trends relevant to a variety of health care settings.
  • Hours: 42
  • Credits: 3
  • Pre-Requisites:
  • CoRequisites:

Medical Office Administration 2
COMP1603

Description: In this course students will gain hands-on practice performing administrative tasks common to the general practitioner's office. Through the use of practice management software students will work through family medical-office simulations that include patient registration, triage, scheduling, OHIP insured and uninsured OHIP insured billing with focus on the transcription, creation, and maintenance of associated documents in the electronic medical record (EMR).
  • Hours: 56
  • Credits: 4
  • Pre-Requisites: ADMN1135 OR ADMN1380 AND COMP1056 OR COMP1156 OR COMP1727
  • CoRequisites:

Level 3

Course details

Transcription 2
ADMN2110

Description: The student will proofread, edit, and transcribe medical reports by physicians and other health care professionals regarding client assessment, work-up, therapeutic procedures, clinical course, diagnosis, and prognosis. The student will advance their skills in medical terminology, English language, and healthcare documentation formatting. The goal of this course is to enable the student to comprehend medical reports and be able to produce error-free documents in the health services setting.
  • Hours: 42
  • Credits: 3
  • Pre-Requisites: ADMN1055 AND ADMN1100
  • CoRequisites:

Office Procedures for Health Administration
ADMN2260

Description:

This course builds upon the foundational skills acquired in Medical Office Administration 2. Students will further develop the administrative skills required for executive level health office positions including time-management, information management, MS Outlook, business reports, meeting management and business travel. Practical application of skills is emphasized through the use of a community-based health office simulation.

  • Hours: 56
  • Credits: 4
  • Pre-Requisites: ADMN1117 OR COMP1603
  • CoRequisites:

Hospital Unit Administration 1
ADMN2270

Description:

In this course students will be introduced to the role and responsibilities of the health office administrator working in a variety of hospital units. The organizational structure, patient care units and general departments of hospitals will be discussed, as well common risk management and communication challenges. Students will be introduced to the essentials of the hospital patient record and administrative processes required for effective hospital unit management.

  • Hours: 42
  • Credits: 3
  • Pre-Requisites: ADMN1117 OR COMP1603
  • CoRequisites:

Data Analysis and Advanced Functions
COMP1003

Description: During this course the student will learn and apply more advanced features of spreadsheet applications in order to develop comprehensive solutions to business problems; and utilize advanced database functions and business intelligence tools of a spreadsheet to enable an executive to make comprehensive and informed decisions.
  • Hours: 42
  • Credits: 3
  • Pre-Requisites: COMP1056 OR COMP1923
  • CoRequisites:
Electives: General Education
Student must pass 2 Course(s), selected in the Student Portal from available course options

Level 4

Course details

Transition to the Health Office
ADMN2165

Description: This course prepares students to successfully enter the workforce and effectively navigate their new experiences in the office environment. Beginning with self-assessment tools, students will evaluate their skills to develop self-marketing techniques such as cover letters, resumes, portfolios and social media profiles. Students will research potential areas of employment and take part in a mock interview geared to their chosen job posting. Students will examine essential workplace topics, such as professional deportment, ethics, and managing stress and conflict.
  • Hours: 28
  • Credits: 2
  • Pre-Requisites:
  • CoRequisites:

Hospital Unit Administration 2
ADMN2280

Description:

In this course, students will build and expand upon their learning from Hospital Unit Administration 1. Terms associated with a variety of medication, tests, and procedures common to hospital settings will be covered, as well as the fundamentals of transcription of physician orders. Students will continue to learn administrative and health information management processes related to patient care in hospital units.

  • Hours: 42
  • Credits: 3
  • Pre-Requisites: ADMN2270
  • CoRequisites:

Field Placement (Health Office Administration)
FPLT2130

Description:

During the last 7 weeks of this program (minimum 245 hours) the student will be required to apply the knowledge and skills gained throughout the program through an unpaid field experience in a related occupational setting of his/her choice.* In most cases, the student will work under the direction of an employer or preceptor. The student, once familiar with the workplace setting, will work more independently at the discretion of the employer/preceptor. This field place experience may include medical, dental, chiropractic, optometry offices, hospital clinical settings, long term care facilities, outpatient clinics and urgent care or walk in clinics, and related positions in industry such as insurance companies. The student is required to secure his/her own placement area with the exception of hospitals. Other placements identified by the student must be approved by the Program Coordinator.

  • Hours: 245
  • Credits: 8
  • Pre-Requisites: ADMN1030 AND ADMN1070 OR COMM2020 AND ADMN1340 AND ADMN2260 AND ADMN2270
  • CoRequisites:

Safety in the Workplace
OHS1320

Description: This course focuses on developing awareness and skills for the student to safely manage and conduct him or herself within a variety of employment settings. Through the units of the course, participants will have the opportunity to enhance their understanding and knowledge of general Health and Safety guidelines, including WHMIS, Fire Safety and Workplace Violence. The unit on Accessibility for Ontarians with Disabilities Act will instruct the student on the requirements for Accessible Customer Service and Integrated Accessibility Standard Regulations. General information on Safe Driving, Privacy of Information and Hand Washing will be addressed as well. The course also provides participants with critical information regarding their insurance coverage (WSIB or other) while employed. As well as guidelines to follow in the event of an injury. Participants will receive a printable Record of Completion upon successful conclusion of this course, in order to demonstrate awareness of safe working practices to their employers.
  • Hours: 14
  • Credits: 1
  • Pre-Requisites:
  • CoRequisites:
Electives: General Education
Student must pass 1 Course(s), selected in the Student Portal from available course options

Program outcomes

  1. Coordinate the completion of administrative and non-invasive clinical tasks and workflow using integrated health care knowledge and skills to meet deadlines and priorities in a variety of health care settings.
  2. Assess and respond to patient needs specific to the hospital context within scope of practice, incorporating awareness of medical priorities, availability of resources and attention to detail.
  3. Create and maintain health information to ensure compliant, confidential, secure, accessible and organized records and documents in health care settings.
  4. Integrate health care terminology and anatomy and physiology concepts to interpret and transcribe health care documents proficiently in support of client care.
  5. Create, edit and produce business and health care documents, correspondence and reports accurately and proficiently using appropriate technologies and applications.
  6. Incorporate therapeutic communication skills and strategies in interactions with diverse clients, families, colleagues, the community and other members of the health care team.
  7. Produce accurate and timely financial and client billing records for a variety of health office environments through completion of the billing cycle ensuring compliance with external and internal regulatory requirements.
  8. Compile information from a variety of sources to produce educational documents and provide basic health care information to support positive client outcomes.
  9. Demonstrate professional conduct which adheres to current legislation, professional standards and expectations of the health care community.