Information Technology Business Analysis - Operations

Select start date and campus

Close

Applying as a Canadian applicant

Domestic students should apply using a Conestoga College Program Application Form. This form can be obtained from any Conestoga College campus OR by writing directly to the Registrar's Office OR by using the College website at www.conestogac.on.ca/admissions/forms.

Send completed applications to: Conestoga College Admissions Office 299 Doon Valley Dr. Kitchener, Ontario Canada N2G 4M4

International students should refer to How to Apply International. Please note: not all programs are open to international students. Interested students should check the listing of open programs on our international students web page before applying.

apply now: Canadian applicants
Close

Campus tours

Campus tours are one of the best ways to experience Conestoga. During this time, we are offering online guided tours to show you all Conestoga has to offer.

Book your tour

Virtual tours

If you can't make an on-campus tour or attend one of our events, the virtual tour is a great way to visit us.

View our Virtual tour

Courses - May 2021

Level 1

Course Details

Software Integration
COMP8200

Description:

Applications, toolsets, frameworks, and architecture will be reviewed to ensure a foundational level of knowledge that will be built on; recognition of the various needs of a business and how/where these items are implemented are an integral part. Students will participate in hands-on activities to practice Word Processing, Spreadsheets, Database Management, and Presentation Skills. The activities completed are designed to reinforce the features of software integration in Microsoft Office.

  • Hours: 180
  • Credits: 12
  • Pre-Requisites:
  • CoRequisites:

Conestoga 101
CON0101

Description:

This self-directed course focuses on introducing new students to the supports, services, and opportunities available at Conestoga College. By the end of this course, students will understand the academic expectations of the Conestoga learning environment, as well as the supports available to ensure their academic success. Students will also be able to identify on-campus services that support their health and wellness, and explore ways to get actively involved in the Conestoga community through co-curricular learning opportunities.

  • Hours: 1
  • Credits: 0
  • Pre-Requisites:
  • CoRequisites:

Introduction to Information Systems
INFO8360

Description:

The importance of Information Systems to the success of a business and how these systems create value is presented from “the 1000 ft viewpoint”. A structured overview of the program and a clear perspective to the line of work that the students can expect to find as an IT Business Analyst are discussed. Through common case studies across the courses in the program students will connect their newly acquired skills with the IT Business Analyst scope of work.

  • Hours: 48
  • Credits: 3
  • Pre-Requisites:
  • CoRequisites:

Introduction to Information Technology Project Management
MGMT8490

Description:

This course provides the practical and theoretical knowledge to start, plan, execute, monitor and control, and complete an information technology (IT) project successfully. You will explore the role and integration of project management within an organization, and its value to a business and the field of information technology. You will examine the application of project management frameworks and methodologies according to the Project Management Body of Knowledge (PMBOK) and the integration of information technology solution practices. You will explore the use of project management knowledge, processes, and tools and techniques in plan-driven, change-driven, or hybrid driven project environments. You will learn about the responsibilities, competencies, and interpersonal skills required of project management professionals, with an emphasis on information technology practitioners. You will learn about and contribute to building and being part of a high performance team. As part of a simulated project environment for the course, you will be required to function as a member of a project team throughout the life cycle of a project. An overview of Microsoft Project will be covered, along with other collaborative project management software tools used in today’s project environments. This course will be of particular interest to those students who wish to pursue certification through the Project Management Institute (PMI).

  • Hours: 48
  • Credits: 3
  • Pre-Requisites:
  • CoRequisites:

Level 2

Course Details

User Interface and User eXperience Design (UI & UXD)
INFO8350

Description:

Customer Engagement Management has evolved with industry to recognize the need and importance of intuitive system design that recognizes both user and business requirements. Currently IT development projects still face significant resistance and failure rates stemming from the inability of organizations to readily identify and address customer needs in a timely and effective manner. Through this course students will be provided the opportunity to engage in hands-on activities that will allow them to further their understanding of how requirements are collected, distilled and processed into functional requirements for IT projects and application design. Students will apply this understanding through proven user experience design techniques and methodologies to create clear, intuitive interfaces and system designs

  • Hours: 48
  • Credits: 3
  • Pre-Requisites:
  • CoRequisites:

SQL and Data Analysis
INFO8375

Description:

Identification of relevant metric points and how to gather, manipulate, format, and present data as valuable information to the end-user is essential to modern business operations. The course will give students an opportunity to perform data analysis using EXCEL and SQL at an intermediate level with a primary focus on enterprise SQL systems. Students will explore the structure of databases, data and how to properly leverage datasets to create value for an organization by extracting deeper meanings, patterns, and business-driven results to support decision-making activities.

  • Hours: 132
  • Credits: 9
  • Pre-Requisites: COMP8200
  • CoRequisites:

Requirements Modeling and Visualization
INFO8395

Description:

This course will be a journey through Business Capability Modelling addressing the manipulation, modification and presentation of information that can by synthesized into knowledge. Mapping and modeling activities are performed using various techniques with an emphasis on business need, quality principles and organizational management. Students are engaged through developing hands-on skills by conducting such activities as; identifying relevant data, defining KPIs and creating metric visualizations for the proper presentation of value-add information.

  • Hours: 56
  • Credits: 4
  • Pre-Requisites:
  • CoRequisites:

Business Processes Analysis
INFO8405

Description:

The ability to analyze processes within a business, technical and/or manufacturing environment(s) utilizing proper standards and industry recognized methodologies is a fundamental skill for the business analysis field. The key focus will be to analyze, enhance, and promote change to processes in order to increase process effectiveness, timeliness or reduce costs while mitigating risks. A variety of case studies will be used to practice this skill set, including common case studies from previous courses.

  • Hours: 64
  • Credits: 4
  • Pre-Requisites:
  • CoRequisites:

Level 3

Course Details

Communications for Effective Business Analysis
COMM8205

Description:

The role of an IT business analyst includes the transfer of information between technical and non-technical stakeholders. A strong focus will be placed on the ability to listen, interpret, and convey information in both technical and non-technical areas to ensure a clear understanding. Critical thinking, interpretation and correct message transfer skills are practiced and applied though case studies.

  • Hours: 68
  • Credits: 5
  • Pre-Requisites:
  • CoRequisites:

Communications for Business Systems Solutions
COMM8220

Description:

Through this solution based communications course students will practice elicitation skills through a variety of activities, tools and practical case studies. Students will also further their applicable knowledge of Agile methodologies through the design of IT-enabled solutions utilizing tools such as: GAP Analysis, risk registers and the presentation of metric data through value-add reports.

  • Hours: 72
  • Credits: 5
  • Pre-Requisites:
  • CoRequisites:

Enterprise Resource Planning
INFO8430

Description:

Enterprise Resource Planning (ERP) systems enable firms to coordinate inbound and outbound information and material flow (input and output). The relationship between profitability, supplier management, customer service, quality, and productivity; management of incoming supplies and services; managing service capacity, wait times and internal and external customer service is discussed. Proper use, maintenance and control of an Enterprise Resource Planning system are presented.

  • Hours: 96
  • Credits: 7
  • Pre-Requisites:
  • CoRequisites:

Customer Needs Using Social Media
INFO8450

Description:

Social Media has proven an invaluable new resource to analysts and organizations for understanding customers and users in a much more profound and meaningful way. Through this course students will be engaged in learning how subjective materials posted through online social media can be quantified for metric analysis so that hard data can be; collected, refined and utilized to reveal hidden connections and user behaviour patterns. Students will also learn the concepts and methodologies as to how this data can be applied to aid organizations through decision-making activities that will drive both product and service change in a timely fashion.

  • Hours: 60
  • Credits: 4
  • Pre-Requisites:
  • CoRequisites:

Level 4

Course Details

Integrated Case Study
INFO8440

Description:

Successful completion of this course will require the application of skills learned throughout the program. Students work individually to on an industry application incorporating key IT business analysis learning competencies. The project must be supported by documented research, a strong completion framework and a viable IT solution. A faculty advisor will meet regularly with the students to ensure the process is properly managed and a plan is followed.

  • Hours: 152
  • Credits: 10
  • Pre-Requisites:
  • CoRequisites:

Risk Analysis and IT Service Management
INFO8830

Description:

The reliance and ubiquity of technology in the work place, necessitated by the competitive nature of business, has resulted in an IT-enabled environment of continually increasing complexity and risk. This course will instruct students on the practices and frameworks utilized within IT service management and risk analysis. Students will be afforded opportunities to engage in policy development, risk auditing and service management design ensuring that IT services are appropriately aligned to meet business and user needs while minimizing the risk posed to both the service provider and client.

  • Hours: 72
  • Credits: 5
  • Pre-Requisites: COMM8205 AND COMM8220
  • CoRequisites:

Information Technology Infrastructure and Emerging Technologies
INFO8840

Description:

This course will approach the topic of IT infrastructure from the perspective of a business analyst focusing on requirement elicitation, budgeting, feasibility analysis, project management testing and infrastructure design. Additional topics that will be addressed involve; cloud computing technologies and architecture, emerging technologies, data-center design and service-oriented architecture.

  • Hours: 76
  • Credits: 5
  • Pre-Requisites: COMM8205 AND COMM8220
  • CoRequisites:

Program outcomes

  1. Interpret collected business requirements from organizational areas so that they can be defined as functional systems design specifications that can be successfully implemented by Information Technology (IT) specialists
  2. Provide information technology solutions, assessments and validation to a broad range of situations by eliciting, planning, monitoring and analyzing enterprise requirements
  3. Adhere to standards of practice and identify ethical/contractual-based judgments in real-life and simulated IT business environments..
  4. Use of written, verbal, and non-verbal communication, employing IT relevant knowledge, skills, and judgment in a business setting
  5. Document, manage, research and communicate business requirements from the initial stakeholder meeting, to the final IT solution assessment and validation phase utilizing life-cycle project management practices and procedures such as metric analysis, project scope, service level agreements and constraint documentations.
  6. Interview clients about their business needs, facilitate meetings, and respond to stakeholder priorities in a way that meets their needs.
  7. Perform a variety of IT quality control procedures including gap analysis, problem analysis, needs assessment, cost benefit analysis, business test plans and test cases
  8. Collect, manage, and interpret data to identify trends and issues in the workplace to create and develop levels of measure
  9. Develop tools for maintaining professional standing including lifelong learning strategies.