Office Administration - General
- Ontario College Certificate
- College Code:
- Business and Hospitality
- Program Code:
- Accelerated Delivery:
- DO, GU, BR
- Academic Year:
- 2017 / 2018
About the ProgramToday's office is a dynamic place to work with global networking, communication and work flows becoming increasingly complex and challenging. In order to ensure the efficiency of the organization, employers depend on office administrators to provide effective clerical support to all levels of management. They need staff with exceptional computer skills and organizational skills and specific business skills such as bookkeeping, customer service and document processing.
In this one-year certificate program, students develop the necessary technical, organizational and interpersonal skills that will enhance their role as an effective member of the office team. With a wide variety of hands-on practical experience and creative thinking skills, graduates of the Office Administration - General program are fully trained to meet the demands of today's challenging work environment.
Program InformationLength: One-year Ontario College Certificate program (also available part-time)
Brantford - September/2017 - Fall | Winter
Brantford - May/2018 - Spring/Summer | Fall
Doon (Kitchener) - September/2017 - Fall | Winter
Doon (Kitchener) - January/2018 - Winter | Spring/Summer
Doon (Kitchener) - May/2018 - Spring/Summer | Fall
Guelph - September/2017 - Fall | Winter
Location: Doon (Kitchener), Guelph and Brantford
Start: September (Doon, Guelph and Brantford), January (Doon) and May (Doon and Brantford)
First-Year Capacity: 40 Doon-September, 20 Doon-January, 20 Guelph, 15 Brantford
- Ontario Secondary School Diploma (OSSD), or equivalent, or 19 years of age or older with mature student status (See Mature Student definition for details.)
- Grade 12 compulsory English, C or U, or equivalent, OR Conestoga College Preparatory Communications (COMM1270)
- For more information on preparatory programs, visit Academic Upgrading
- An academic strength is calculated by averaging the submitted marks of required subjects. If more than one mark is received for a required subject, the highest mark will be used in the calculation.
- Ten (10) additional marks are added to each Advanced level, OAC, U, U/C, and post-secondary course used in the calculation of academic strength.
- A sound English background is important for success in this program and is considered during the admission selection process. Minimum cutoffs apply.
- Students in the Office Administration - General, Executive and Legal programs should demonstrate:
- the physical ability to "touch type" to industry standards (NOTE: a graduation requirement).
- a strong interest and aptitude in computer applications.
- a solid base of written, verbal and interpersonal communication skills.
- the ability to produce business-related documentation to time-sensitive deadlines.
Tuition & Fees
Tuition fee details for the 2017-2018 year are listed below. Books and supplies are additional.
Financial AssistanceThe Ontario Student Assistance Program (OSAP) is a needs-based program designed to help Ontario students cover the cost of post-secondary education. Funded by the federal and provincial governments, OSAP is intended to promote equality of opportunity for post-secondary studies through direct financial assistance for educational costs and living expenses. These interest-free loans are intended to supplement your financial resources and those of your family. The majority of students apply for loan assistance via the OSAP website. Students can also print the application booklet through the OSAP website.
For more information, please visit Financial Services/Awards.
Graduate OpportunitiesGraduates will find entry-level employment opportunities in a variety of office settings working as an administrative assistant.
Opportunities might include receptionist, customer service representative, data entry clerk, bookkeeper, accounting clerk or office assistant.
On average, 75% of graduates from the last three years (2013 to 2015) found employment within six months of graduation.
For more details on related occupations, job market information and career opportunities, see the Government of Canada website: http://www.workingincanada.gc.ca
Pathways & Credit TransferConestoga pathways enable students to build on their academic achievements in order to earn a degree or additional credential. Pathways are formed through agreements between Conestoga programs or partner institutions.
Often applicants have earned credits from another college or university that may allow a student to be granted advanced standing or exemption. Learn more about credit transfer opportunities at Conestoga.
Prior Learning Assessment and Recognition (PLAR)Conestoga recognizes prior learning of skills, knowledge or competencies that have been acquired through employment, formal and informal education, non-formal learning or other life experiences. Prior learning must be measurable at the required academic level and meet Conestoga standards of achievement for current courses. Challenge exams and portfolio development are the primary methods of assessment. Other methods of assessment may be available depending upon the nature of the course objectives. Successful completion of the assessment results in an official course credit that will be recorded on the student's Conestoga transcript. PLAR cannot be used by registered Conestoga students for the clearance of academic deficiencies, to improve grades or to obtain admission into a program.
Learn more about PLAR.
|Course Code||Course Title and Description|
Description: In this course, students will develop and apply touch typing skills to the preparation of business documents typically used in an office environment. Using a web-based software program, students will apply touch typing skills to the production of a variety of business-related documents including business letters, memos, and E-mail messages according to specific content, layout and formatting guidelines. Students will be expected to organize work and produce correctly formatted and accurate work within a specified timeframe.
|COMM1410||Fundamentals for Effective Written Communication
Description: This course is designed to help students acquire accuracy and clarity in written communication for business workplace settings. The course will also help students develop writing skills that reinforce the use of correct grammar and mechanics. Emphasis will be placed on applying correct grammar, punctuation, and spelling to a variety of business-related documents.
Description: Students gain hands-on experience with Microsoft Word creating an assortment of business-related documents including letters, memos, envelopes, newsletters, tables and multi-page reports. A variety of software features will be explored including: page setup features, graphics manipulation, columns, styles, outlines, tables of contents and templates. In addition, students will be introduced to the Windows operating system to master proficiency in various file management tasks.
Description: Students gain hands-on experience using Microsoft Excel creating an assortment of spreadsheet documents. A variety of software features will be explored including: worksheet, chart and database features; multi-sheet workbook options; functions, formulas and 3-D formulas and a variety of formatting tools.
Description: This course focuses on tools and techniques for creating professional business presentations. Students will demonstrate proficiency using presentation and desktop publishing software. Students will use presentation software to create effective slide presentations that incorporate text, graphics, sound and other multi-media effects. Students will use desktop publishing software to design and produce professional, quality documents that combine text, graphics, illustrations, and photographs.
|MATH1820||Foundations of Business Math
Description: This course will provide the student with learning tools that will help them to improve basic arithmetic skills and to develop reasoning and problem solving skills. It is designed for students to help them bridge any existing gap between their current preparation and college level math.
Description: Positive psychology represents an enquiry into how the scientific study of psychology can be applied to enhancing human strengths. The course will offer a comprehensive look at core human strengths such as happiness, flow, hope and optimism, emotional intelligence, creativity, self efficacy, wisdom and positive personal relationships. Students will be encouraged to evaluate the science for positive psychological principles. In addition, they will be provided with tools to better understand their own strengths with a goal of enhancing meaning in their personal and social lives. This course offers an opportunity to discover the psychology of human strengths and the opportunity to develop those strengths that we deem important in our own lives.
|ACCT1060||Bookkeeping for Office Settings
Description: This course is designed to introduce the student to the fundamentals of bookkeeping. Topics include bookkeeping terminology, various journals including cash payments, cash receipts, sales and purchases, general adjustments, financial statements.
Description: The purpose of this course is to expand the student's touch typing techniques (type without looking at the keys) in order to build keyboarding speed and accuracy. On completion of the course, students must demonstrate the ability to touch type at a minimum of 45 net words per minute on two five minute-timed writing tests with an accuracy rate of 92 percent. New material will be used for all timed writing tests.
|BUS1095||Office Procedures I
Description: This course will focus on the skills required to be a productive member of an office team. Students will develop the necessary skills to behave ethically, communicate, manage information, assist in the preparation of meetings and make travel arrangements within an office environment.
Description: This course emphasizes the knowledge, skills, behaviours, and activities required in order to identify appropriate, career-related employment opportunities. The focus of the course is a typical job search process for entry-level roles. Students will learn to evaluate their skills through self-assessment, complete research about job opportunities, and develop self-marketing techniques. The development and effective use of cover letters, resumes, and outlining achievements will aid career decision making. Mock interviews will provide the student with interview experience as well as feedback on their strengths and areas to be improved.
|COMM1085||College Reading & Writing Skills
Description: This course focuses on the reading, writing and critical thinking skills needed for academic and workplace success. Students will analyse, summarize, and discuss a variety of readings and apply the steps of planning, writing, and revising in response to written prompts. This course prepares students for post-secondary writing tasks, research, and documentation.
|COMP1050||Advanced Word Processing
Description: This course is designed to build on concepts in Word Processing (COMP1070 or 60165600) and will cover merging documents, collaborating with others using revisions, creating web pages and templates, recording, editing and running macros, creating on-screen forms, working with master documents to create and manage long documents and integrating Microsoft Word with other programs and the World Wide Web.
Description: Building on concepts in Spreadsheets, this course covers advanced formula creation and examines Microsoft Excel's analysis tools. Students participate in hands-on training activities including the creation of advanced formulas and templates to validate data entry and importing data into Excel. A variety of analysis tools will also be explored.
- Conduct oneself professionally and adhere to relevant legislation, standards and codes of ethics.
- Schedule and coordinate tasks, within specific deadlines and according to set priorities.
- Receive, process and distribute communications in the workplace to assist the flow of information.
- Operate and provide support related to the use of office equipment and technologies.
- Locate, file and retrieve documents and records* from a variety of electronic and paper sources to support daily office operations.
- Record basic financial information using established document formats, procedures and accounting software.
- Produce routine business documents using available technologies and established standards and formats.
- Use interpersonal and client service skills to respond to diversity and to support the vision and mission of the organization.
- Compile resources as well as services to prepare summary reports.
- Select and use information technologies to support communication with internal and external stakeholders.
- Assist in the organization and coordination of meetings and travel arrangements.
Program Advisory CommitteesThe College appoints Program Advisory Committee members for diploma, degree, certificate and apprenticeship programs. Committees are composed of employers, practitioners and recent program graduates. College representatives (students, faculty, and administrators) are resource persons. Each committee advises the Board on the development of new programs, the monitoring of existing programs and community acceptance of programs.
For a list of the current members, please visit our Program Advisory Committees.
Apply NowDomestic students should apply online at www.ontariocolleges.ca or by phone at 1-888-892-2228.
60 Corporate Court
Canada N1G 5J3
Detailed steps on the application process may help you to apply.
International students should apply online using a Conestoga College International Application Form. Please note: not all programs are open to international students. Interested students should check the listing of open programs on our international students web page before applying.
The College reserves the right to alter information including requirements and fees and to cancel at any time a program, course, or program major or option; to change the location and/or term in which a program or course is offered; to change the program curriculum as necessary to meet current competencies in the job market or for budgetary reasons; or to withdraw an offer of admission both prior to and after its acceptance by an applicant or student because of insufficient applications or registrations, over-acceptance of offers of admission, budgetary constraints, or for other such reasons. In the event the College exercises such a right, the College’s sole liability will be the return of monies paid by the applicant or student to the College.
Students actively registered in cohort delivered programs who take longer than the designed program length of time to complete their studies are accountable for completing any new or additional courses that may result due to changes in the program of study. Unless otherwise stated, students registered in non-cohort delivered programs must complete the program of study within seven years of being admitted to the program.