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Office Administration - General

Ontario College Certificate
College Code:
Program Code:
Accelerated Delivery:
Academic Year:
2017 / 2018

About the Program

Today's office is a dynamic place to work with global networking, communication and work flows becoming increasingly complex and challenging. In order to ensure the efficiency of the organization, employers depend on office administrators to provide effective clerical support to all levels of management. They need staff with exceptional computer skills and organizational skills and specific business skills such as bookkeeping, customer service and document processing.

In this one-year certificate program, students develop the necessary technical, organizational and interpersonal skills that will enhance their role as an effective member of the office team. With a wide variety of hands-on practical experience and creative thinking skills, graduates of the Office Administration - General program are fully trained to meet the demands of today's challenging work environment.

Program Information

Length: One-year Ontario College Certificate program (also available part-time)
Delivery Sequence:
         Brantford - September/2017 - Fall | Winter
         Brantford - May/2018 - Spring/Summer | Fall
         Doon (Kitchener) - September/2017 - Fall | Winter
         Doon (Kitchener) - January/2018 - Winter | Spring/Summer
         Doon (Kitchener) - May/2018 - Spring/Summer | Fall
         Guelph - September/2017 - Fall | Winter
Location: Doon (Kitchener), Guelph and Brantford
Start: September (Doon, Guelph and Brantford), January (Doon) and May (Doon and Brantford)
First-Year Capacity: 40 Doon-September, 20 Doon-January, 20 Guelph, 15 Brantford

Admission Requirements

Admission Procedures

Program Requirements

Tuition & Fees

Tuition fee details for the 2017-2018 year are listed below. Books and supplies are additional.

Financial Assistance

The Ontario Student Assistance Program (OSAP) is a needs-based program designed to help Ontario students cover the cost of post-secondary education. Funded by the federal and provincial governments, OSAP is intended to promote equality of opportunity for post-secondary studies through direct financial assistance for educational costs and living expenses. These interest-free loans are intended to supplement your financial resources and those of your family. The majority of students apply for loan assistance via the OSAP website. Students can also print the application booklet through the OSAP website.

For more information, please visit Financial Services/Awards.

Graduate Opportunities

Graduates will find entry-level employment opportunities in a variety of office settings working as an administrative assistant.

Opportunities might include receptionist, customer service representative, data entry clerk, bookkeeper, accounting clerk or office assistant.

On average, 75% of graduates from the last three years (2013 to 2015) found employment within six months of graduation.

For more details on related occupations, job market information and career opportunities, see the Government of Canada website:

Pathways & Credit Transfer

Conestoga pathways enable students to build on their academic achievements in order to earn a degree or additional credential. Pathways are formed through agreements between Conestoga programs or partner institutions.

Often applicants have earned credits from another college or university that may allow a student to be granted advanced standing or exemption. Learn more about credit transfer opportunities at Conestoga.

Prior Learning Assessment and Recognition (PLAR)

Conestoga recognizes prior learning of skills, knowledge or competencies that have been acquired through employment, formal and informal education, non-formal learning or other life experiences. Prior learning must be measurable at the required academic level and meet Conestoga standards of achievement for current courses. Challenge exams and portfolio development are the primary methods of assessment. Other methods of assessment may be available depending upon the nature of the course objectives. Successful completion of the assessment results in an official course credit that will be recorded on the student's Conestoga transcript. PLAR cannot be used by registered Conestoga students for the clearance of academic deficiencies, to improve grades or to obtain admission into a program.

Learn more about PLAR.

Program Courses

Course Details (1095)
Course Code Course Title and Description
Level 1
ADMN1305 Document Processing

Description: In this course, students will develop and apply touch typing skills to the preparation of business documents typically used in an office environment. Using a web-based software program, students will apply touch typing skills to the production of a variety of business-related documents including business letters, memos, and E-mail messages according to specific content, layout and formatting guidelines. Students will be expected to organize work and produce correctly formatted and accurate work within a specified timeframe.
Hours: 56
Credits: 4

COMM1410 Fundamentals for Effective Written Communication

Description: This course is designed to help students acquire accuracy and clarity in written communication for business workplace settings. The course will also help students develop writing skills that reinforce the use of correct grammar and mechanics. Emphasis will be placed on applying correct grammar, punctuation, and spelling to a variety of business-related documents.
Hours: 42
Credits: 3

COMP1070 Word Processing

Description: Students gain hands-on experience with Microsoft Word creating an assortment of business-related documents including letters, memos, envelopes, newsletters, tables and multi-page reports. A variety of software features will be explored including: page setup features, graphics manipulation, columns, styles, outlines, tables of contents and templates. In addition, students will be introduced to the Windows operating system to master proficiency in various file management tasks.
Hours: 42
Credits: 3

COMP1080 Spreadsheets

Description: Students gain hands-on experience using Microsoft Excel creating an assortment of spreadsheet documents. A variety of software features will be explored including: worksheet chart and database features; multi-sheet workbook options; functions, formulas and 3-D formulas and a variety of formatting tools.
Hours: 42
Credits: 3

COMP1355 Presentation Software

Description: This course focuses on tools and techniques for creating professional business presentations. Students will demonstrate proficiency using presentation and desktop publishing software. Students will use presentation software to create effective slide presentations that incorporate text, graphics, sound and other multi-media effects. Students will use desktop publishing software to design and produce professional, quality documents that combine text, graphics, illustrations, and photographs.
Hours: 42
Credits: 3

MATH1820 Foundations of Business Math

Description: This course will provide the student with learning tools that will help them to improve basic arithmetic skills and to develop reasoning and problem solving skills. It is designed for students to help them bridge any existing gap between their current preparation and college level math.
Hours: 42
Credits: 3

PSYC1140 Positive Psychology

Description: Positive psychology represents an enquiry into how the scientific study of psychology can be applied to enhancing human strengths. The course will offer a comprehensive look at core human strengths such as happiness, flow, hope and optimism, emotional intelligence, creativity, self efficacy, wisdom and positive personal relationships. Students will be encouraged to evaluate the science for positive psychological principles. In addition, they will be provided with tools to better understand their own strengths with a goal of enhancing meaning in their personal and social lives. This course offers an opportunity to discover the psychology of human strengths and the opportunity to develop those strengths that we deem important in our own lives.
The course will involve a mix of class discussion, seminars, self-evaluation assignments and exercises that promote positive psychological growth.
Hours: 42
Credits: 3

Level 2
ACCT1060 Bookkeeping for Office Settings

Description: This course is designed to introduce the student to the fundamentals of bookkeeping. Topics include bookkeeping terminology, various journals including cash payments, cash receipts, sales and purchases, general adjustments, financial statements.
Hours: 42
Credits: 3

ADMN1115 Keyboarding I

Description: The purpose of this course is to expand the student's touch typing techniques (type without looking at the keys) in order to build keyboarding speed and accuracy. On completion of the course, students must demonstrate the ability to touch type at a minimum of 45 net words per minute on two five minute-timed writing tests with an accuracy rate of 92 percent. New material will be used for all timed writing tests.
Hours: 14
Credits: 1
Pre-Requisites: ADMN1300 or ADMN1305

BUS1095 Office Procedures I

Description: This course will focus on the skills required to be a productive member of an office team. Students will develop the necessary skills to behave ethically, communicate, manage information, assist in the preparation of meetings and make travel arrangements within an office environment.
Hours: 56
Credits: 4
Pre-Requisites: ADMN1300 or ADMN1305, COMP1070 or COMP1913

CDEV2150 Career Planning

Description: This course emphasizes the knowledge, skills, behaviours, and activities required in order to identify appropriate, career-related employment opportunities. The focus of the course is a typical job search process for entry-level roles. Students will learn to evaluate their skills through self-assessment, complete research about job opportunities, and develop self-marketing techniques. The development and effective use of cover letters, resumes, and outlining achievements will aid career decision making. Mock interviews will provide the student with interview experience as well as feedback on their strengths and areas to be improved.
Hours: 28
Credits: 2

COMM1085 College Reading & Writing Skills

Description: This course focuses on the reading, writing and critical thinking skills needed for academic and workplace success. Students will analyse, summarize, and discuss a variety of readings and apply the steps of planning, writing, and revising in response to written prompts. This course prepares students for post-secondary writing tasks, research, and documentation.
Hours: 42
Credits: 3

COMP1050 Advanced Word Processing

Description: Building on concepts and functions developed in Word Processing, students will demonstrate mastery of advanced features of the most current word processing software to create and enhance error-free business-related documents. Proofreading and file management skills will be emphasized.
Hours: 42
Credits: 3
Pre-Requisites: COMP1070

COMP1060 Advanced Spreadsheets

Description: Building on concepts in Spreadsheets, this course covers advanced formula creation and examines Microsoft Excel's analysis tools. Students participate in hands-on training activities including the creation of advanced formulas and templates to validate data entry and importing data into Excel. A variety of analysis tools will also be explored.
Hours: 42
Credits: 3
Pre-Requisites: COMP1080

Program Outcomes

Program Advisory Committees

The College appoints Program Advisory Committee members for diploma, degree, certificate and apprenticeship programs. Committees are composed of employers, practitioners and recent program graduates. College representatives (students, faculty, and administrators) are resource persons. Each committee advises the Board on the development of new programs, the monitoring of existing programs and community acceptance of programs.

For a list of the current members, please visit our Program Advisory Committees.

Program Handbook


Apply Now

Domestic students should apply online at or by phone at 1-888-892-2228.

60 Corporate Court
Guelph, Ontario
Canada N1G 5J3

Detailed steps on the application process may help you to apply.

International students should apply online using the Conestoga College International Application Portal. Please note: not all programs are open to international students. Interested students should check the listing of open programs on our international students web page before applying.

For program information, call the Information Centre at 519-748-5220 ext 3656.


The College reserves the right to alter information including requirements and fees and to cancel at any time a program, course, or program major or option; to change the location and/or term in which a program or course is offered; to change the program curriculum as necessary to meet current competencies in the job market or for budgetary reasons; or to withdraw an offer of admission both prior to and after its acceptance by an applicant or student because of insufficient applications or registrations, over-acceptance of offers of admission, budgetary constraints, or for other such reasons. In the event the College exercises such a right, the College’s sole liability will be the return of monies paid by the applicant or student to the College.

Students actively registered in cohort delivered programs who take longer than the designed program length of time to complete their studies are accountable for completing any new or additional courses that may result due to changes in the program of study. Unless otherwise stated, students registered in non-cohort delivered programs must complete the program of study within seven years of being admitted to the program.


Program Status (Domestic)
Start DateCampusStatus**
SEP, 2018 Brantford Open
SEP, 2018 Doon Wait List
SEP, 2018 Guelph Wait List
OCT, 2018-AD * Brantford Suspended
OCT, 2018-AD * Waterloo Open
JAN, 2019-AD * Brantford Suspended
JAN, 2019 Doon Open
JAN, 2019-AD * Waterloo Open
MAY, 2019-AD * Brantford Suspended
MAY, 2019 Doon Open
MAY, 2019-AD * Waterloo Open
* AD = Accelerated Delivery
** Status applicable to domestic students
Program status for international students

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