To effectively participate in this program, students must have reliable Internet access and a device that meets these requirements.
This program uses eTexts.
Program description - January 2022
In just 30 weeks, graduates of the Reception and Customer Service program are prepared to assume roles in a front desk or customer service role. You will develop the skills and strategies required to interact with customers in a professional and appropriate manner in a diverse business environment. This Ontario College Certificate program prepares you to use various office equipment and technologies, while gaining hands-on experience in customer engagement, scheduling appointments, document system maintenance, and purchasing and inventory management. Through a variety of projects, case studies and interactive learning opportunities, you will develop the workplace interpersonal skills needed to support all phases of your career. A field placement is included; allowing you to translate theoretical knowledge from the classroom into applied practice in a workplace setting.
This program is delivered in a Block Plan format. Students are required to complete all four level 1 pre-requisite courses, in any order, prior to commencing their level 2 studies. The Field placement will be conducted after all other courses have been completed. Students take two courses at a time, 10 hours per week each, over four week blocks.
Tuition & fees
Please note: Tuition and fee details for terms starting September 2023 and later will be available Spring 2023.
Canadian fee details
Returning student tuition & fees
Awards & scholarships
Student Financial Services awarded more than 400 awards, scholarships and bursaries last year.
Delivery sequence - January 2022 - Kitchener – Doon