Supply Chain Management - Global

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Courses - January 2022

Level 1

Course details

Conestoga 101
CON0101

Description: This self-directed course focuses on introducing new students to the supports, services, and opportunities available at Conestoga College. By the end of this course, students will understand the academic expectations of the Conestoga learning environment, as well as the supports available to ensure their academic success. Students will also be able to identify on-campus services that support their health and wellness, and explore ways to get actively involved in the Conestoga community through co-curricular learning opportunities.
  • Hours: 1
  • Credits: 0
  • Pre-Requisites:
  • CoRequisites:

Management and Leadership Skills
MGMT8250

Description:

Organizations are complex and are becoming even more so given the rapid pace of technological change, globalization, and the problems and competitive pressures that these bring. Leaders need to be able to lead and motivate individuals and teams in the organization to bring about continuous improvement, and thereby compete in the global economy. To that end this course will cover fundamental concepts of effective management and leadership in the global economy.

  • Hours: 42
  • Credits: 3
  • Pre-Requisites:
  • CoRequisites:

Global Procurement Management I
OPER8010

Description:

This course will provide students with a comprehensive study of purchasing practices and applications in the context of both domestic and global supply chains, emphasizing ethical purchasing practices and corporate social responsibility. Students will learn an integrated approach from a management perspective to develop purchasing and supply chain strategies that minimize risk and contribute to overall business objectives.

  • Hours: 42
  • Credits: 3
  • Pre-Requisites:
  • CoRequisites:

Global Logistics Management I
OPER8020

Description:

This course is focused on the functions and objectives of a logistics manager, whether operating domestically or in an international setting. Students will investigate examples of the classic cost/service tradeoff that is the major challenge for all supply chain managers. The major emphasis of the course is on the utilization of strategies to add value to a company's supply chain by either reducing costs, improving efficiency or effectiveness, or improving customer service. This course will demonstrate the important role of the logistics management to companies by examining international vendors, customers and distribution centres with the goal of maximizing company productivity in a global economy and taking advantage of global opportunities.

  • Hours: 42
  • Credits: 3
  • Pre-Requisites:
  • CoRequisites:

Business Process Integration and Enterprise Resource Planning Systems
OPER8030

Description:

This course will focus on core business processes that are typically used by a multi-national company to procure, manufacture, manage customer orders, and financially track its business functions. Students will gain in-depth understanding of business process integration by utilizing an active learning approach which will include the hands-on use of the SAP ERP (Enterprise Resource Planning) system, focusing on business process integration, which is key to success in business. Students will also utilize ERPsim, a game-based simulation, to learn how to manage companies from end-to-end using the actual SAP ERP in a real-time simulated competitive environment focusing on operations excellence, analytics, and ERP interaction.

  • Hours: 42
  • Credits: 3
  • Pre-Requisites:
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Demand and Customer Relationship Management
OPER8040

Description: Demand Management (DM) and Customer Relationship Management (CRM) complement each other. DM is a business process included in Sales and Operations Planning (S&OP), or Integrated Business Planning (IBP). It involves forecasting, planning and managing the aggregate demand for a company’s products and services. On the other hand, CRM focuses on building and maintaining profitable relationships with individual customers. An effective CRM process can assist an organization to increase market share, profit and customer satisfaction and help combat competitive pressure. This course explores DM and CRM as a key strategic processes within all organizations and a vital aspect of any successful supply chain, whether the relationship is business to consumer (B2C) or business to business (B2B). Students will gain experience in demand forecasting, use CRM technology and apply CRM fundamentals within the context of case studies related to multinational companies.
  • Hours: 56
  • Credits: 4
  • Pre-Requisites:
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Global Supply Chain Management
OPER8340

Description:

The goal of this course is to familiarize students with the discipline of supply chain management (SCM), which enables firms to better coordinate inbound and outbound information and material flow. In addition, supply chain management impacts customer service activities relevant to logistics, operations and marketing processes. Topics include the relationship between profitability, supplier management, customer service, quality, and productivity; management of incoming supplies and services; managing service capacity and wait times; and finally discussions of internal and external customer service, one of the primary objectives of supply chain management. The course is designed to examine a firm as a complete business, considering the global environment.

  • Hours: 42
  • Credits: 3
  • Pre-Requisites:
  • CoRequisites:

Level 2

Course details

Career Management
CDEV8130

Description: This course focuses on career management skills needed to navigate the evolving workplace. Students will evaluate their skills, attitudes, and expectations within their chosen careers and explore emerging trends in the workplace. Students will refine their networking strategies and create marketing documents to position them for success. Mock interviews will provide the opportunity for practice, feedback, and reflection as students prepare for future interviews. Students will explore communication strategies that support workplace success and advancement. By the end of this course, students will have created a personalized career management plan.
  • Hours: 28
  • Credits: 2
  • Pre-Requisites:
  • CoRequisites:

Business Analytics and Decision Making
MGMT8260

Description: Analytics refers to the ways in which organizations use data to gain insights that lead to fact-based management that drive decisions and actions. Managers are currently faced with data that has high volume, variety, and velocity and the interpretation of this data has become an essential skill for business managers. The three major areas of business analytics explored in this course are reporting, visualization and prediction, all of which are key to sound business decisions under uncertainty. Students will utilize current analytics technologies to create reports, scorecards, and dashboards through guided exercises and case studies involving global companies. In addition, the topics of IoT (Internet of Things) and Big Data will also be explored.
  • Hours: 42
  • Credits: 3
  • Pre-Requisites:
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Global Supply Chain Management II
OPER8050

Description:

This course focuses on strategic issues and operational problems that are relevant to companies that source, produce, distribute and sell products and services in multiple countries and compete in the global arena. Key topics include sourcing and supplier management, service supply chain management, supply chain risk management and sustainable supply chains.

  • Hours: 42
  • Credits: 3
  • Pre-Requisites:
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Global Procurement Management II
OPER8060

Description: This course will concentrate on the application of sound purchasing management principles to actual global business problems. The ethical application of sound supply chain management principles to the development and execution of international buying recommendations will be emphasized. This course will cover Canada’s Customs Procedures as well as the procurement implications of Canada’s trade agreements.
  • Hours: 42
  • Credits: 3
  • Pre-Requisites:
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Global Logistics Management II
OPER8070

Description:

This course covers advanced topics in inbound and outbound logistics in a global setting, and the management of risks associated with the coordination of transnational supply chains. The course will cover topics such as containerization, intermodal freight transport, implications of the expanding of the Panama Canal, the use of drones, automated vehicles, and other innovations.

  • Hours: 42
  • Credits: 3
  • Pre-Requisites:
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Capstone Project (Supply Chain Mgt-Global)
OPER8080

Description: This course is designed to provide students with an opportunity to solve a business problem in a global context, by applying theory and skills developed in previous courses. Working in small teams, and supervised by a faculty member, students will conduct primary and secondary research, develop and evaluate alternative solutions, and present a final recommendation to the instructor. The final report will summarize the methodology and approach taken, justify the reasons for selecting the specific solution, and outline a practical work plan for implementing the proposed solution, including estimated timeline and budget. The students’ work will be formally assessed by their instructor, and informally by their classmates.
  • Hours: 56
  • Credits: 4
  • Pre-Requisites:
  • CoRequisites:

Continuous Improvement
QUAL8150

Description:

In this course students will learn to continuously improve and optimize service and manufacturing operations through the application of Total Quality Management (TQM) and Theory of Constraints (TOC) principles, and using Lean Six Sigma tools and techniques, including Value Stream Mapping. Students will also practice innovative thinking to develop cost reduction ideas, which will add value to products or services in a global context while maintaining or improving quality and reliability.

  • Hours: 56
  • Credits: 4
  • Pre-Requisites:
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Program outcomes

  1. Examine the connections between strategic objectives, stakeholder expectations, and supply chain design, functions, processes and roles, to guide decision-making, problem-solving and coordination of tasks.
  2. Determine the value added and financial implications of supply chain decisions and design on overall business profitability, efficiency and stakeholder satisfaction.
  3. Ensure supply chain activities and transactions are compliant with relevant legal, regulatory and contractual obligations, and industry and organization standards and policies for quality, health, safety, accountability, social and environmental responsibility.
  4. Use risk mitigation tools and strategies to inform supply chain management decisions.
  5. Contribute to the acquisition and sale of goods, services and materials in accordance with best practices and public and private sector stakeholder expectations across a variety of industries.
  6. Contribute to the strategic planning and scheduling of material requirements, resource allocation and inventory for efficient production and fulfillment of customer orders and returns.
  7. Coordinate the efficient handling and movement of goods, services, materials and related information within and between supply chains.
  8. Contribute to the identification and management of continuous improvements to functions and processes within and between supply chains.
  9. Use available technologies to enhance work performance and support supply chain functions, processes, transactions and communications.
  10. Monitor relevant trends, emerging technologies, and local and global economic, political and environmental issues to enhance work performance and guide management decisions.
  11. Use leadership and communication skills to establish and manage strategic relationships with a diversity of stakeholders and support the achievement of business goals.
  12. Develop and apply ongoing strategies for personal, career and professional development.