Supportive Care

Select start date and campus

For more information, please contact:

Campus tours

Campus tours are one of the best ways to experience Conestoga. During this time, we are offering online guided tours to show you all Conestoga has to offer.

Book your tour

Virtual tours

If you can't make an on-campus tour or attend one of our events, the virtual tour is a great way to visit us.

View our Virtual tour

Courses - July 2023

Level 1

Course details

Conestoga 101

Description: This self-directed course focuses on introducing new students to the supports, services, and opportunities available at Conestoga College. By the end of this course, students will understand the academic expectations of the Conestoga learning environment, as well as the supports available to ensure their academic success. Students will also be able to identify on-campus services that support their health and wellness, and explore ways to get actively involved in the Conestoga community through co-curricular learning opportunities.
  • Hours: 1
  • Credits: 0
  • Pre-Requisites:
  • CoRequisites:

Food Safety Training Certification


Food Safety Training Certification is recommended for all persons working in institutional, retail, restaurant, and wholesale food services. This two-day online course provides students with the information, training and the exam required to become a certified Food Handler. Students must attend both days to be eligible to write the exam. Those who achieve a minimum of 70% will receive a Food Handlers' wallet card through either the Region of Waterloo Public Health or Wellington-Dufferin-Guelph Public Health. The card is valid for 5 years.

Students must have a laptop or desktop computer with webcam capabilities as mobile devices, Chromebooks and tablets are not compatible. To write the exam, students must have valid government-issued photo identification, including but not limited to, passport, driver's license, Ontario ID card, Ontario photo health card.

Students who have successfully completed FOOD1190 are not required to complete this course as part of the Essential Hospitality Training micro-credential.

  • Hours: 8
  • Credits: 1
  • Pre-Requisites:
  • CoRequisites:

Red Cross Standard First Aid and CPR/AED Level C and BLS

Description: This course is intended for health care providers (physicians, nurses, paramedics and allied healthcare providers, e.g. RT, OT, PT) and individuals in the workplace or at home. This is a comprehensive Red Cross course which covers injury preventions and care in life-threatening situations including: choking skills, rescue breathing, CPR techniques for adults, children and infants, introduction to autonomic external defibrillators, bag-valve masks, prevention of disease transmission and treatment of severe bleeding. This course also covers musculo-skeletal and soft tissue injuries, head and spine injuries, sudden medical emergencies and poisoning. Upon successful completion, a certificate from the Canadian Red Cross will be issued.
  • Hours: 20
  • Credits: 1
  • Pre-Requisites:
  • CoRequisites:

Mental Health First Aid

Description: Mental Health First Aid (MHFA) is the help provided to a person developing a mental health problem or experiencing a mental health crisis. Just as physical first aid is administered to an injured person before medical treatment can be obtained, MHFA is given until appropriate treatment is found or until the crisis is resolved. This course aims to improve mental health literacy, and provide the skills and knowledge to help people better manage potential or developing mental health problems in themselves, a family member, a friend or a colleague. Anyone can benefit from MHFA training. It is open to members of the general public. Families affected by mental health problems, teachers, health service providers, emergency workers, frontline workers who deal with the public, volunteers, human resources professionals, employers and community groups are just a few of the groups who have benefited from MHFA.
  • Hours: 12
  • Credits: 1
  • Pre-Requisites:
  • CoRequisites:

Supportive Care Theory and Practice

Description: This course intentionally introduces the support worker student to theoretical concepts and principles of supportive person-centred care including age-related changes and the development of relevant knowledge, attitudes, skills and judgment including evidence informed practice, to assist residents/patients/clients across the lifespan with personal care and routine activities of daily living. Students will be given experiential learning opportunities to practice application of the skills from the theory. The student will be provided opportunities to practice and demonstrate a resident-centered approach, professionalism, accountability, safety, critical thinking, and communication skills while providing clients with skin care, positioning, mobility, and assisting with high risk eating. Infection control, body mechanics, and safety techniques will be applied throughout the experience. The student will continue to develop an understanding of interprofessionalism related to the role of the support worker and the health care team while providing supportive care. Related processes that influence supportive care are incorporated from Structure and Function of the Body for Person Centered Care.
  • Hours: 106
  • Credits: 5
  • Pre-Requisites:
  • CoRequisites:

Structure and Function of the Body for Person Centered Care

Description: This course introduces the support worker student to the normal structures and functions of the human body as well as related alterations in functioning. The body systems, medical terminology and abbreviations, and age-related changes will be covered which provide the student with the foundation for understanding and describing the physiology behind the common diseases, disorders and conditions. The course will explore the principles of person-centred care, health promotion, rehabilitation and restorative care with a focus on the support worker’s role in supporting family members and care partners and assisting clients who are experiencing alterations in functioning. Related communication skills and how to maintain a supportive relationship with families, clients, and the interprofessional team using a person centred care approach are addressed.
  • Hours: 86
  • Credits: 6
  • Pre-Requisites:
  • CoRequisites:

Professional Practice

Description: This course introduces the support worker student to the foundational concept of being a professional including the role, responsibilities, accountability and scope of practice of the support worker as a member of the interprofessional team working in various health care settings. This course presents strategies for being a successful college student. Relevant workplace legislation and the importance of following established policies and procedures, ethical principles and professional boundaries in a variety of health care settings will be discussed. The student will be introduced to the roles of the interprofessional health care team with a focus on collaboration using a professional approach to provide supportive person-centered care across the lifespan. Current issues and trends in the health care delivery system and their impact on the support worker role will be examined. A focus on communication and interpersonal skills, including observing, reporting, documenting and transferring accountability essential to establishing and maintaining effective helping relationships with interprofessional team members, clients and family members will be discussed. Topics of neglect and abuse and appropriate responses for the support worker will be explored. Problem solving, critical thinking, and reflection will be incorporated as themes throughout the course.
  • Hours: 49
  • Credits: 3
  • Pre-Requisites:
  • CoRequisites:

Professional Care Practice, Supportive Care

Description: This course provides the learner with opportunities to apply their knowledge and skills acquired throughout the program to a practical health care setting experience. The student will apply a resident centred approach, professionalism, accountability, safety, critical thinking, and communication skills while providing client care in the health care setting. The students will participate as a member of the interprofessional team to deepen their understanding of the Supportive Care role in providing client centred care.
  • Hours: 80
  • Credits: 3
  • Pre-Requisites:
  • CoRequisites:

Program outcomes

  1. Work within the supportive care provider role in community, retirement home, and long-term care home settings in accordance with all applicable legislation and employer's job description, policies, procedures and guidelines.
  2. Act responsibly and be accountable for own actions while recognizing the boundaries of knowledge and skills within the supportive care provider role that require collaboration with the clients, families, supervisors and/or other members of the interprofessional care/service team
  3. Participate as a member of the interprofessional care/service team and maintain collaborative working relationships in the provision of supportive care in community, retirement home, and long-term care home settings.
  4. Provide client-centred and client-directed care that is based on ethical principles, sensitive to diverse client and family values, beliefs and needs, and which follows the direction of the plan of care/service plan
  5. Establish and maintain helping relationships with clients and their families reflecting open communication, professional boundaries, employer's policies and adhering to confidentiality and privacy legislation
  6. Identify relevant client information using basic assessment and communication skills and report and document findings in accordance with the requirements of employer policies and procedures and all applicable legislation
  7. Promote and maintain a safe and comfortable environment for clients, their families, self and others including the implementation of infection prevention and control measures and emergency first aid procedures that are in keeping with the plan of care/service plan, employer policies and procedures, and all applicable legislation
  8. Assist clients across the lifespan with routine activities of daily living by applying basic knowledge of growth and development, common alterations in functioning, disease prevention, health promotion and maintenance, rehabilitation and restorative care
  9. Assist with household management tasks and instrumental activities of daily living in accordance with the plan of care/service plan and considering the preferences, comfort and safety of clients, families and significant others
  10. Assist clients who are caring for dependent individuals considering client and family choices, professional boundaries and the direction of the plan of care/service plan
  11. Identify and report situations of neglect, and potential, alleged or witnessed/actual incidents of abuse, and respond in accordance with all applicable legislation and employer's policies and procedures
  12. Assist in the provision of culturally relevant palliative care to clients experiencing life threatening illness and to their families and significant others, from diagnosis through death and bereavement, and in accordance with clients' choices and the plan of care/service plan
  13. Use identified approaches and best practices to support positive and safe behaviour in clients experiencing cognitive impairment, mental health challenges and/or responsive behaviours
  14. Make use of self-care strategies to manage personal and professional stressors in accordance with client and employer expectations