Recreation and Leisure Services

2023/24 | Conestoga College

Program Code: 0008
Community Services

Conestoga College Institute of Technology and Advanced Learning

This is a companion document to the current Conestoga College Student Guide

Program Handbook Guidelines

​The purpose of this handbook is to provide students with program-specific details and other important information. The material in this handbook is accurate at the date of posting and is applicable for the current academic year. Students will be informed of handbook changes that occur, if any, through college email. Program handbooks are updated yearly, and students must check their program handbook for the current edition.

This handbook must be read in conjunction with general information about Conestoga College found on the website and in the Student Guide. The information in the Student Guide and on the college website​ applies to all students, regardless of program.

The Student Guide provides details regarding Student ServicesSafety and SecurityStudent Rights and Responsibilities and more. 

Welcome

To the School of Community Services

The pursuit of post-secondary education is an important decision, and we are honoured that you have chosen a program at Conestoga in the School of Community Services. 

Here at Conestoga, you will learn from program teams who are dedicated to your success. These teams have extensive community services, academic and research experience. They will work with you as you develop the practical knowledge and theoretical skills required to launch your future career.

As part of your learning experience, we are proud to provide you with state-of-the-art learning facilities that include college-operated child and youth development centres, an on-campus EMS station and a high fidelity live fire training site. Through these facilities, you will have multiple opportunities to engage in active learning experiences that will build your skills and develop the critical thinking required to solve problems and help shape your successful future.

I invite you to plan for success from day one - know what is expected of you and what resources are available for you. Today marks the first day of becoming the professional you aspire to be.

I wish you all the best,

Goranka Vukelich, PhD
Executive Dean, School of Community Services

Steps to Your Success

 1. Use MyConestoga to Connect To:

  • Your Conestoga Email: Your official vehicle for all college communication.
  • eConestoga: Your resource for all course-based information.
  • Student Portal: Where you will find your final grade information, college tuition invoices, class schedules and absence reporting.
  • Practicum Health Requirements: Keep track of your requirements on an ongoing basis; check that they are complete to allow you to go on your practicum (if applicable).

2. Know Your Academic Schedule And Plan Around It

  • Course Schedule: This is a timetable of all your classes for each semester.
  • The Academic Year Critical Dates: Program start and end dates, holidays and deadlines for course add/drop and withdrawal, are located on the college website. Plan around these dates to ensure you are here when you need to be--including the potential need to be present for the two weeks after the semester ends if you might need to complete supplemental work to allow you to continue to the next semester.

3. Be the Professional You Wish To Become

Civility, respect and professional behaviours will be key in the quality of your learning experience—and a future employer's first and lasting impression. Pay special attention to the following:

  • Professional Dress & Conduct: See Professional Conduct section for professionalism expectations for your program. The college's Student Guide sets out expectations of student conduct for our community at Conestoga
  • Pre-practicum Health Requirements: Pay attention to the deadlines listed on your documents.
  • Social Media: Use responsibly. See Standards of Conduct section of the Handbook.

4. Attend To Enhance Success

Attendance for class, labs and field placement supports student learning and your experience as a future professional.

  • Absence from Evaluations: Must be reported in the Student Portal before your scheduled evaluation time. See attendance for evaluation section in the handbook.

5. Take Responsibility for Your Academic Status

Make yourself familiar with what is expected of you, and if you have questions, ask.

  • Fee Payments: Payment is required to attend classes. Check your Student Portal for invoices.
  • Credit Transfer/Exemptions: Conestoga supports the transferability of academic credits between programs and educational institutions through recognized transfer pathways, articulation agreements and course-to-course equivalences. Refer to the Credit Transfer & PLAR​ website.
  • Academic Policies & Procedures: May be found under Policies and Procedures. Please read and understand the Rights and Responsibilities website. 

Letter to Students

Dear Recreation and Leisure Student,

Welcome to the Recreation and Leisure Services Program! You have worked hard to be accepted into this program at Conestoga College and we commend you on your success.

This handbook has been prepared to provide further information about academic standards, guidelines and processes specific to the Recreation and Leisure Service Program. Reading, understanding and following the information in this handbook is an important first step in your continued success in this program and your chosen profession. The handbook has been compiled with careful consideration for your personal and professional growth during your two years at the college. If you do not understand any of the information in this handbook, please ask the Faculty, Program Coordinator or Chair for an explanation.

Use the index in this handbook as your guide and the contents as your continuous reference as you proceed through the program. The Recreation and Leisure Services Program learning team will refer to the handbook often, but the responsibility for knowing the program standards is ultimately yours.

In addition to this Program Handbook, the Conestoga Student Guide outlines important policies and procedures for you to follow. This handbook is a supplement to, but not a replacement for, the Conestoga Student Guide.

We are here to help you have a successful two years. Should you experience difficulty or need assistance in any area of your studies, please come and speak with us, and we will work with you to help you reach your career goal.

All the very best to you in your studies.

Sincerely,


Lorri Sauvé, Chair, Human Services
Goranka Vukelich, Executive Dean, School of Community Services
Recreation and Leisure Services Program Team

Relationships

Your Program Team

Your program team includes faculty, staff and administrators who are committed to your success. If you have questions about your progress in the program, course work or field placement, please take the time to connect with them.

​Communication and Contact Information

Faculty

Name Email
Haley Baxter
Coordinator
​hbaxter@conestogac.on.ca​​​

Administration

Name

Email

Beth Wilson
Field Placement Advisor

elwilson@conestogac.on.ca

​Jess Balzer
Program Assistant, Human Services
PAC Assistant, Community Services
​jbalzer@conestogac.on.ca

Lorri Sauvé, Chair
Human Services

Lsauve@conestogac.on.ca

Goranka Vukelich, Executive Dean
School of Community Services

gvukelich@conestogac.on.ca

Program Team Availability

During the first several days during the start of the semester Faculty and Field Placement Associates/Officer will explain how you can contact them outside of class time. As our Program Team has diverse schedules, it is best to make an appointment to ensure they are available. 

Contacting Program Staff

When contacting program staff outside of class time it is advisable to use email. Your message should include the following information:

  • First and last name
  • Student number
  • Course and level
  • Brief description of the reason for contact

Student Email

All students are supplied with a College email address. Use the College email address when communicating with faculty and staff ONLY as non-college email addresses are not acceptable. Students are expected to check their College email regularly as most official communication will be via this method. 

Student Success Advisor

No matter your campus, school, or program, there is a Student Success Advisor (SSA) available to support you. Your SSA is there when you don't know where to start, are experiencing challenges affecting your learning experience, or need help succeeding in your program.

You can sign in to the Student Success Portal to book an appointment.

Student Success Advisor, School of Community Services
Ramona Sipos

rsipos@conestogac.on.ca

College Hours

The College is open and offers classes seven days a week.

Program Overview

Program Description

Do you have a passion for working with people? Are you driven by your desire to make a difference in the lives of others? As a recreationist you can play a vital role enhancing the well-being of members of our community! In the field of recreation, you can pursue a meaningful career in municipal recreation, outdoor adventure, community sport, therapeutic recreation, facility operations, event planning… the opportunities are endless! 

Our two-year diploma program provides you with the skills, knowledge, and experience to make an impact in this exciting field. Utilizing theory and best practices in the provision of recreation and leisure services, you will focus on inclusion, access, health and wellness promotion, programming, community development, leadership, and administration. Through interactive classroom experiences, and community field placements, you will bridge classroom learning to real-world practice while expanding your network with industry leaders. These opportunities will allow you to explore your interests and expose you to the diversity of the field. 

A career in recreation and leisure services provides you with the possibility of working alongside people of all ages and abilities, within a variety of settings such as community agencies, municipalities, or retirement residences. We are here to make people's lives and their communities better. If this sounds like a program and profession you want to be a part of, we look forward to having you join us!

Program Outcomes

The graduate has reliably demonstrated the ability to:

  • Develop, implement and evaluate inclusive recreation, leisure and wellness programs and events for individuals, groups and communities which respond to assessed needs, interests, abilities and that use available resources and incorporate best practices.
  • Apply administrative and customer service skills to support the delivery of recreation, leisure and wellness programs, events and services.
  • Analyze, develop and implement marketing strategies to reach diverse individuals, groups and communities for programs, events, services and facilities using current communication technologies.
  • Contribute to the development of fiscally sustainable and responsible recreation, leisure and wellness programs, events and services using current and relevant principles and practices of business, finance and social entrepreneurship.
  • Supervise, lead and support the development of staff and volunteers involved with recreation, leisure and wellness programs, events and services.
  • Apply safety and accessibility practices to the efficient operation and administration of recreation and leisure facilities and settings.
  • Promote the benefits and values of recreation, leisure and healthy active living and recommend inclusive programs, events and services to individuals and groups.
  • Apply community development strategies which engage citizens and community partners while advocating for healthy communities.
  • Develop strategies for ongoing personal and professional development as a recreation and leisure services professional.

As established by the Ministry of Colleges and Universities Recreation and Leisure Services Program Standard.

In addition, all graduates of the Recreation and Leisure Services program must have reliably demonstrated the essential employability skills learning outcomes (communication, numeracy, critical thinking & problem solving, information management, interpersonal and personal) and met the general education requirement by taking three courses designed discretely and separately from the vocational learning outcomes.


Program Design for Your Cohort

Students can find their program design on the student Portal by following the steps below:

  1. Log in to Student Portal
  2. Click on 'My Courses' tab
  3. Select 'View Progress Report' button

Courses are listed by level/semester. Students can also view courses for the most current program design for this academic year on the Conestoga College website. To find these courses, students need to scroll down the page to the 'Program Courses'.

General Education Electives

Students are required to complete General Education elective courses as part of their program requirements. General Education elective course requirements are listed at the bottom of the progress report, which is found on the Student Portal under My Courses. The progress report indicates the level/semester in which the course must be taken. Students are responsible for adding General Education electives into their schedule for the designated semester. Eligible courses are posted each semester by the School of Interdisciplinary Studies on the College's elective website. For more information and to view the current elective course offerings, visit https://www.conestogac.on.ca/electives/diploma. Questions regarding General Education electives can be directed to the School of Interdisciplinary Studies: genedfaq@conestogac.on.ca

Employment Opportunities

Graduates find employment in the public sector (i.e., parks and recreation or community services departments), commercial sector (i.e., outdoor education centres, recreation facilities, entertainment venues, travel and tourism agencies, retirement and nursing homes), and the not-for-profit sector (i.e., YMCA, YWCA, Big Brothers, Big Sisters, neighbourhood associations).

For more details on related occupations, job market information and career opportunities, see the Government of Canada website: http://www.workingincanada.gc.ca

Program Technology Requirements

Program technology requirements are posted on the program web page. Students in hybrid delivery courses will require a device, webcam functionality, and reliable Internet access. 

Academic Information

Academic Dates

It is the student's responsibility to be aware of various important academic dates throughout the year. These academic dates are posted on the college website.

Please note that Continuing Education courses and Apprenticeship programs may have different start dates and exam dates for courses. 

Course Add/Drop

You can add, change and drop courses from your portal depending on the dates and which program you are in:

  1. Log in to the Student Portal
  2. Click on the "My Courses" tab
  3. Scroll over the icons to the right of individual course listings. It is strongly recommended that students consult their Program Coordinator/Academic Advisor prior to dropping a course.

Credit Transfer, Pathways & PLAR

Conestoga recognizes you may have formal post-secondary education that may allow you to enter a program at an advanced level or provide for individual course exemptions. To ensure your credits are eligible for transfer, please contact our Credit Transfer Office at: credittransfer@conestogac.on.ca. 

The Credit Transfer Policy and Procedure are available on the college website.

For more information, visit the Credit Transfer webpage and the PLAR webpage.

If you are currently a Conestoga student and want to continue studying at Conestoga, there are a number of different pathway opportunities available to you.

Whether you wish to transfer to another program or apply to a new program after graduation, Conestoga has established pathways, to help you meet your goals.

Conestoga College has articulation agreements with many domestic and international institutions. These agreements allow students to transfer into a specific program with advanced standing. Students must meet the academic requirements stated in the agreement.

For more information regarding pathways at Conestoga, contact the Credit Transfer Officer at 519-748-5220 ext. 2166.

Awards

​​​Conestoga has more than 400 awards, bursaries, scholarships and academic grants available to Conestoga students. These funds are made available to our students through the partnerships we have established with local business and industry leaders. To be considered for an award, complete the General Application available through your Student Portal. Notifications and instructions to complete the application are sent to all full-time students' email accounts in the fall semester (Deadline: First Friday in October) and winter semester (Deadline: First Friday in February). Visit the Student Financial Services on Conestoga's website.

Non-Monetary Awards Available for Recreation and Leisure Services Students

The following awards* are available to the students of Recreation and Leisure Services Program. Students who have questions about any of these awards should speak with their Program Coordinator. 

Award Name Estimated Amount Year or Level # of Awards Criteria Presented at Selection Process
Student Appreciation AwardCertificate of Appreciation

Year 1

Year 2

  Students who have contributed to a positive and meaningful learning cultureNominated by Peers and FacultyEnd of Year Celebration

* Note: All awards are current at time of publication, subject to change.

Attendance and Program Standards

Working Together to Plan Your Success

Your success matters!  Regular, punctual attendance, and active participation in scheduled classes, field and clinical placements, labs and any on-campus and off-campus activities scheduled by your program will help you to understand and master the learning complexities of your program.

If extenuating, unplanned circumstances require you to miss a class or an assessment, please note that it is your responsibility to follow up with individual faculty members prior to the class/assessment and access any missed information.

Attendance for Evaluations

Evaluations are critical components of each course and your overall success in your program. It is your responsibility to attend all evaluations (e.g. test, exam, presentation, etc.). If there is a concerning pattern of absence from evaluations across your program, you may be asked to meet with the Program Coordinator and/or Student Advisor to discuss strategies for success.

While circumstances such as religious holidays and academic accommodations may necessitate rescheduling of evaluations and will be accommodated, please note that there will be no special arrangements made for rescheduling evaluations due to personal conflicts such as work, commuting, or vacation plans.  

Faculty Responsibilities

  • To communicate the dates of each evaluation at the beginning of each semester through the Instructional Plan.
  • To communicate, in writing, any unplanned extenuating circumstances that may require changes to the course schedule.
  • As per the Religious Holy Day and Spiritual Observance Procedure, provide alternative evaluation arrangements for missed evaluations due to recognized religious holidays as defined by the College Employer Council.
  • To provide all accommodations requested by Accessible Learning.
  • To consider alternative evaluation requests in good faith and examine the unique circumstances (e.g., unexpected family obligations, personal emergencies, etc.) and collaboratively determine an appropriate solution.
  • Note, do not request doctor's notes from students.

Student Responsibilities

  • To review the instructional plan and familiarize with the dates of evaluation.
  • As per the Religious Holy Day and Spiritual Observance Procedure, inform your faculty member in writing that the religious holiday defined by the College Employer Council will occur during the semester and may require considerations for evaluations to be rescheduled.
  • If you must be absent from any scheduled evaluation, report your absence on the Student Portal using the procedure below. You must do this prior to the start of the evaluation or risk receiving a mark of zero.

How to Report Absences on the Student Portal

  1. Log into the Student Portal and click on the 'Absence tab'.
  2. Indicate whether or not there is an assessment scheduled on that day by clicking 'Yes or No', as well as the reason for the absence (illness or other).
  3. Click 'Continue' to report the absence.
  4. Click 'I agree' to confirm the absence.
  5. You will receive a confirmation email that your absence has been recorded.

Important! Please note the following:

  • The earliest you can record an absence for a particular day, is after 8:00 p.m. the day before. You must report each day you are absent.
  • The Absence Recording System will show you as being absent for the day, starting from the time that you recorded the absence. For example, if you record your absence on a specific day at 11:00 a.m., the system will show you as being absent for all classes starting after 11:00 a.m. that day.
  • If you are going to be present for any other classes on the day for which you recorded an absence, please let the faculty member know by attending or following up by eConestoga or college email.
  • As soon as possible, email the faculty member associated with the evaluation you missed and arrange for appropriate follow-up. 

Documentation for Absences

Conestoga recognizes that unexpected circumstances, such as brief illness, do arise during the term. As a visit to a health practitioner may not be necessary or possible, we do not ask you to provide a doctor's note except in exceptional circumstances.       

If the evaluation cannot be rescheduled, (e.g., experiential activity, lab, or a group presentation) your professor may provide you with a revised assignment or allocate its marks to another evaluation item, so long as the combined total does not exceed 40% of the course grade. This will be communicated to you by email.

Religious Holidays

Students are permitted by Conestoga policy to be absent from class to observe a recognized religious holiday. Any student who is unable to attend classes or participate in an examination, study, or work requirement on some particular day or days because of religious beliefs will be given the opportunity to make up the work that was missed or do alternate work/examinations subject to timely notification.
Conestoga recognizes all religious holidays as defined by the College Employer Council.

It is the responsibility of the student to:

a. Plan ahead and be aware of the dates of all examinations and other course obligations;

b. Advise the Faculty member that they will be seeking accommodation to observe a recognized religious holiday and make a request in writing within the first three weeks of the semester and prior to the date of assessment that falls on the religious holiday. Exceptions based on extenuating circumstances must be approved by the Chair.

Class Cancellations

Class Cancellations Due to Faculty Absence

All class cancellations due to Faculty absences will be posted in the Student Portal. These notices in the Student Portal will be the only general notifications of class cancellations due to Faculty absences.

Although the formal notification comes through the portal, faculty may also elect to post an absences on eConestoga. 

Personal Notifications of Class Cancellations

Students have the option of receiving special emails or SMS text messages notifying them of class cancellations due to Faculty absences. To receive such personal notifications students must subscribe to this special service.

To subscribe:

  • Log in to the Student Portal
  • Select Notifications under the Profile tab
  • Select the method by which you would like to be notified
  • Click Update

Note: To change the email address to which these notifications will be sent, select My Addresses under the Profile Tab, and change the default email address.

Oath of Confidentiality and Professional Conduct

Confidentiality ensures the privacy of patrons, clients, families and co-workers with whom you work. Under no circumstances can personal information relating to these persons be shared in conversations outside of a professional context. Any written or oral reports should exclude all identifying information

Faculty and Student Responsibilities

It is the responsibility of Faculty to:

  • Counsel students in their educational progress
  • Award credit for attained competency
  • Provide timely and ongoing feedback to students on their academic progress
  • Counsel students in their vocational development
  • Gather, develop, and maintain program resources
  • Recognize and consider alternative learning activities
  • Create learning activities
  • Counsel learners in their use of learning resources
  • Develop and maintain an interdependent relationship with other Faculty
  • Maintain ongoing communication with students
  • Perform duties in a professional manner
  • Remain current on professional trends and issues by active involvement in the profession
  • Adhere to the Parks and Recreation Ontario Code of Ethics

It is the responsibility of the students to:

  • Demonstrate or submit satisfactory evidence of competency
  • Accept responsibility for one's own learning
  • Meet all assigned deadline dates
  • Attend classes, group meetings, and special functions
  • Use and maintain program, College, and community resources to maximize learning
  • Conduct self and peer evaluations
  • Recognize that attitudes affect performance
  • Maintain ongoing communication with program Faculty
  • Develop and maintain an interdependent working relationship with other students
  • Adhere to the Parks and Recreation Ontario Code of Ethics

Professional Code of Ethics

Parks and Recreation Ontario (PRO) approved a professional code of ethics in April 2005 at their Annual General Meeting. A copy of this Code of Ethics is found below. Students in the Recreation and Leisure Services program are expected to aspire to the standards outlined in this Code of Ethics.

Parks and Recreation Ontario Code of Ethics

A Parks and Recreation Ontario member (working or volunteering in the parks and recreation sector) is recognized as an honest, responsible and fair individual who acts in the best interests of their community, clients, colleagues, and sector. It is understood that members of Parks and Recreation Ontario have the following specific ethical obligations:

To the client:

  • Cultivate and stimulate the potential for community members across the province to pursue a healthy, balanced lifestyle
  • Plan and deliver services in a safe, responsible and effective manner that supports equity and access
  • Respect clients' confidentiality, diversity, dignity, and values
  • Recognize that the personal development of our citizens is our priority
  • Commit to quality assurance programming for children and other participants
  • Work to achieve and maintain high quality programs and services, ensuring the benefits of recreation are achieved by participants in parks, recreation and leisure activities

To colleagues:

  • Share knowledge and skills to improve and strengthen the sector
  • Respect and support the ideas and diverse opinions of peers, both in words and action
  • Recognize and celebrate the success, contributions, and accomplishments of colleagues
  • Advocate for a public leisure environment that is free from discrimination and harassment
  • Advocate and promote recreation and leisure as an essential service required to maintain quality life and healthy communities
  • Monitor trends and share best practices

To oneself and the sector:

  • Support the vision, mission, goals and objectives of Parks and Recreation Ontario
  • Monitor regularity/legislative requirements affecting the sector
  • Assume personal responsibility for one's own actions
  • Maintain the honour and integrity of the sector
  • Support the principle that ethical practice requires both personal and professional development
  • Foster environmental stewardship by adopting sound practices and advocating for the conservation and protection of the environment

Professional Conduct - Use of Social Media and Cell Phones

To support a quality and respectful learning environment both in the classroom and in field placement, the use of cell phones and laptop computers for social networking should only occur during break times, before/after class, outside of children's play areas (indoors/outdoors) and during formal break time in field placement.

As a student and future professional, it is essential to maintain professional boundaries in all communication, including Social Media.

Ensure that your posts reflect you as the professional you are and wish to become – if a potential employer were to see your posts.

  1. Many types of social media encourage instantaneous, casual dialogue. It is important to remember that even an innocent comment may be easily misunderstood.
  2. Assume that information you post or send can be accessed or altered by anyone.
  3. Consider whether any posting may reflect poorly on you, your school, or your profession.
  4. Avoid online criticism of other students, colleagues, professors or field placements.
  5. Avoid impulsive, inappropriate or heated comments.
  6. Pictures should not be taken, posted to social media sites or shared without the express permission of all individuals involved.
  7. Remember that online sites you visit are not anonymous.
  8. Make sure your on-line name and email reflect professionalism.
  9. Ensure that your postings will not be considered harassment or defamation of a peer, colleague, faculty or others. 
Maintain privacy of all care and service activities when in practical work experiences:
  1. Do not take or post any pictures while on placement or involved in lab activities
  2. Maintain client-provider relationships and boundaries. The addition of a client to a 'friendship" status online is unacceptable.

Please respect the fact that your faculty and staff will not invite you to their personal web pages when you are a current student, nor will they accept any invitations to your personal sites 

 

What is Academic Integrity?

Having academic integrity means acting fairly and honestly when engaging in academic activities. 

By having and applying an Academic  Offences Policy and Procedure, Conestoga ensures graduates complete their studies fairly and honestly through hard work and dedication, and thus are well-prepared for their future careers.

Copyright at Conestoga 

Conestoga facilitates access to print, media, and electronic resources to support and enrich learning, teaching, and research in compliance with the following:

Plagiarism

Plagiarism is submitting or presenting work of another person(s)/organization in whole or substantial part as one's own without proper citation and referencing.

Use of Time between Classes

Students are encouraged to use breaks between classes for personal needs (food, washroom, phone calls, emails, etc.) but also for group work, studying, connecting with Faculty, field placement associates, etc.

Test and Evaluation Procedures

Importance of Test and Presentation Dates

Test and assignment dates are scheduled at the beginning of each semester.  Unplanned extenuating circumstances involving the College, the program, or the faculty may require changes to the course schedule.  If this occurs, students will be notified.

  • Students are required to write all tests during the scheduled in-class test times. There will be NO special arrangements made for students with personal conflicts (e.g, work, family commitments or vacation plans). Students who wish to reschedule a test or presentation because of a religious holiday are required to discuss the situation with Faculty at the beginning of the semester.

Academic accommodations are provided to students with documented disabilities through the Accessibility Services Office.

Test Procedures

  • Students are encouraged to arrive early for in person tests. Late arrivals must enter quietly. Late arrivals must abide by the test end time assigned by faculty and will not receive any extra test writing time. 
  • Once an in person test begins, students may not leave the test room for 30 minutes. If they finish a test before that time, they may review their answers but are expected to sit quietly and not disturb others.
  • Once students leave the room they may only re-enter when invited back by Faculty.
  • Any student found cheating during the course of an examination/test will be addressed according to procedures found in Conestoga Student Guide.
  •  Faculty is responsible for advising students of any materials permitted for access during the test period. For in person tests/exams, personal items and learning materials will be left in an area identified by the faculty.
  • Faculty will advise as to the seating arrangements of students during remote testing and open book tests, students must only use their own course materials (books, notes, Learning Packages, etc.). Students may not share any of these materials unless otherwise communicated by faculty.
  • Students are expected to complete all tests independently, in remote, online and in person test settings.
  • Electronic devices, such as, but not limited to; iPods, text messaging, cell phones, translators, will not be permitted during remote, online or in person testing.
  • All tests/examinations are to be completed independently. Collaboration during remote, online or in person tests/examinations is not permitted unless otherwise advised by faculty.
  • You are expected to behave as a professional during the writing of tests. Please refrain from talking and ensure that you are not late for the test. If these behaviours occur, students may be asked to leave the test situation.

Assignments and Group Work

It is expected that students will submit all assignments on time, on the date they are due at the beginning of the class.  Late marks will be deducted from assignments not submitted when requested by Faculty.

Students with extenuating circumstances that may prevent them from submitting assignments on time must discuss their circumstances prior to the due date. They must discuss with the course Faculty a mutually agreed upon new date that is no more than one week past the original due date. Students must request, in writing, a Request for Variance from Course Schedule and Evaluation Methods. A record of this request will be kept on file. Please allow for time to process this request for an extension as well as for a reply from your faculty to negotiate the variance. Students who initiate this process will not experience the loss of late marks. Students who engage in this practice more than two times during a semester will be required to meet the Coordinator to discuss academic and personal supports.

Assignments that are received past the due date will be subject to the following deductions:

  • 1 to 3 days late - 10%
  • 4 to 6 days late - 20%
  • 7 to 10 days late - 30%
  • 11 to 15 days late - 40%
  • 16 to 20 days late - 50%
Assignments that are received more than 20 days late will receive a mark of 0, will be reviewed and offered feedback.

Students experiencing extenuating circumstances that may prevent them from meeting assigned due dates may have the opportunity to negotiate a different due date providing they meet the following conditions:
  • They discuss their circumstance with the course faculty at least 3 business days prior to the due date
  • They negotiate a new due date that is mutually agreed upon.
NOTE: Reporting an absence on the day a written assignment is due, does not extend the assignment due date. In addition, the required submission of an assignment for one course does not, in any circumstances, warrant absence from another course.

Steps to Follow to Submit Assignment Outside of Class Time 

Assignments are to be submitted electronically to the appropriate eConestoga course site drop box on the day they are due. If circumstances require that an assignment be submitted outside a scheduled due date, please alert your faculty member by email and follow through on the submission of your assignment as per faculty instructions. 

Working Together on Group Assignments

Students will often work with their fellow peers on various assignments/projects throughout the program. Assignments can include any number of things:  Small group work, debates, class discussions, experiential exercises, presentations, field trips.  Some assignments will count for marks; others are intended to enhance learning or to make a concept clearer and more applicable.  Students are encouraged to participate and take advantage of the learning, because working in groups is a reality in the workplace.

Assignments are often done in a collaborative capacity, that is, students will likely be working as part of a small group.  This can be fun and interesting and sometimes frustrating for some. Tensions can arise if any one member does not perform adequately.  Students are therefore encouraged to develop a clear group contract for use in their group work.

Each group member is responsible for ensuring that they have an equal role in the group.  All students in the group should review the completed work before it is submitted/presented.  When issues/concerns arise during the group process, it is the responsibility of group members to contact the course professor for assistance prior to due date.

Faculty Returning Tests and Assignments

To support student success, students will be given continual feedback on their progress throughout the semester.  Individual faculty will inform students in class how/when tests and assignments and/or marks on them will be shared. Please note that some tests will be returned to students and some may be retained by faculty. Under no circumstances are students to enter the offices of faculty or look through papers on a desk without a faculty present. Students who have questions about tests/assignments/grades should follow the process outlined below:

  • At least 24 hours after receiving the mark and within seven days, write a note to the Faculty, indicating the area(s) of clarification required,
  • Initiate a meeting with the faculty to discuss,
  • Have pertinent information (assignment, mark sheet, etc.) available for your appointment.
NOTE: Students are encouraged to keep all assignments, texts and course-related resources and materials throughout the duration of the program.

General Guidelines for Quality of Written Work

In the Recreation and Leisure Services program, both in courses and field placement, there are continuous requirements for written work in a variety of formats (papers, assignments, forms and plans, handouts, etc.). It is expected that all students will meet the standard of English required within our profession. Faculty and Field Placement Associates will identify students who are having difficulty in this area and will approach students to discuss the need for improvement. Students may be referred to the Library Services to help them improve the quality of their written work.

General Guidelines for Submitting Written Work

For specific course requirements, refer to the course schedule and evaluation methods information provided. If you are not clear about course requirements, discuss with individual faculty. Unless otherwise specified, all tests, exams and assignments are to be completed independently. Students are required to use spell-check and grammar-check to assist with the editing of written work. Library Services will be an invaluable resource to students who require assistance in organizing and writing an assignment with correct spelling and grammar.

Unless otherwise indicated by professors, assignments should be:

  • Word processed;
  • Double spaced;
  • Submitted using font size of 12, if word processed and proper margins;
  • Written in a grammatically correct manner (use spell and grammar check);
  • Handed in with a cover page indicating the course name, faculty's name, student's name, student number, section and date submitted;
  • Electronically uploaded to the appropriate eConestoga course drop box on the designated due date, unless otherwise indicated by professor;
  • Handed in using the APA@Conestoga (https://apa.conestogac.on.ca/) formatting, citing, and referencing.

NOTE: Faculty does not assume responsibility for assignments improperly uploaded or not submitted directly to the relevant course assignment drop box. Students should avoid handing in assignments outside the assigned due date and should make every effort to hand assignments in as instructed by your professor.

Academic Progress Through the Program

Academic Progression

The college's approach to academic progression is governed by the Promotion Decision Procedure.

A student's academic achievement results in a promotion decision, such as eligible to continue, graduate, and discontinued.

Progress from one level to the next in a program is dependent upon the successful completion of courses and/or meeting program promotion standards.

Progression Guidelines

Each program has very clear guidelines about how students successfully progress through their course of study. These guidelines are found in this program handbook. They include information about what may happen should you fail courses or field placement, how you could recover these courses, and what your options may be if recovery is not possible. We encourage you to review these guidelines in order to understand them. If you have any questions about them, please connect with a member of your program team. Remember, we are all here to help.

In order to resolve any concerns which may arise during a course, field placement or relating to the program overall, students are encouraged to resolve issues or concerns informally at the program level prior to proceeding to a formal appeal.

If attempts have been made, and a successful resolution has not been reached, students are encouraged to refer to their Conestoga Student Guide, and to follow the procedures outlined under the "Academic Dispute Resolution and Appeal Procedure​."​

Academic Standing and Promotion

The Conestoga Student Guide is your first source for information concerning academic regulations, policies and procedures. The Conestoga Student Guide is available on the college website and by visiting the "Student Guide" tab in your Student Portal.

Post-secondary education (especially at the College level) is oriented toward two general goals.  One is to give students the knowledge, skills and attitudes required to achieve success in the workplace.  The other is to stimulate a work ethic that promotes responsibility, respect and routine.  Both of these purposes are directed at helping students to become competent professionals in their respective fields.  In this regard, students are required to meet many expectations.

Although each professor will have guidelines for tests, assignments and papers, the following provides some general guidelines. Students are strongly encouraged to consult with individual professors for any variation from these overall guidelines.

In addition to the Academic Regulations found in the Conestoga Student Guide, the following apply to the Educational Assistant Program:

Achievement

Students must attain a minimum "C" or 60% passing grade in all core courses.

General Education courses are under the Academic Support Division. Consult with that division for its grading system.

Course Add/Drop

You can add, change and drop courses from your portal depending on the dates and which program you are in:

  1. Log in to the Student Portal,
  2. Click on the "My Courses" tab,
  3. Scroll over the icons to the right of individual course listings. It is strongly recommended that students consult their program coordinator/academic advisor prior to dropping a course. 

Special Timetables/Adding Dropped or Failed Courses

Please note that when students are not taking the program in the prescribed sequence, they will be on "special timetables". Prior to the beginning of the semester, students should attempt to add missed courses from a previous semester by logging in to the Student Portal and following the instructions to register for courses. If students are not able to add courses on their own (because of a timetable conflict or full course section) they must seek assistance from their Program Coordinator during the "Special Timetable Registration" initiated by the College. Dates, times and locations of Special Timetable Registration periods are posted in the student portal in advance of the beginning of each semester. Students must attend this meeting where they will receive further guidance regarding this academic status from their Program Coordinator.

Students who take longer than the designed program length of time to complete their studies are accountable for completing any new or additional courses that may result due to changes in the program of study. Unless otherwise stated, students registered in non-cohort delivered programs must complete the program of study within seven years of being admitted to the program.

Program Transfer

Prior to transferring to another program, it is recommended that the student meet with the program coordinator. Students who decide to change programs may do so by completing and submitting a program application form to the Registrar's Office. If considering transferring to a program outside the school in which they are currently enrolled in, students may want to discuss options with a career advisor. When a student moves from one Conestoga program to another and where courses numbers/codes are identical or equivalent, automatic credit is given if passing grades are met.

Clearance of Academic Deficiency/Supplemental Opportunities

Students who have failed a course and who are eligible may receive an opportunity for a supplemental evaluation. Following the end of semester, eligible students will be invited for a supplemental opportunity. If a student does not respond to this invitation or is unavailable at the specified date and time, the student forfeits the supplemental opportunity for the course. For more information please visit the College Policies, Procedures, Practices and Guidelines webpage then click on the Academic Administration side tab and search for the document entitled Clearance of Academic Deficiency. 

To be eligible for a supplemental opportunity, a student must meet the following criteria:

  1. A final course grade within 10% of the passing mark of the course and no lower than 50%.
  2. No academic offences in the course.
  3. Evidence of passing at least one evaluation in the course.

Procedure

  1. Eligible student will be contacted by the program and will be provided details of the supplemental process.
  2. Student will receive a Supplemental Authorization and Terms Form (RO479) which they will submit to and pay an additional fee at the Registrar's office. Receipt of this payment is required prior to the release of the supplemental test/assignment.
  3. Student completes supplemental work (test or assignment) in accordance with the times and dates communicated.
  4. Supplemental work is assessed, and the final grade is posted.
  5. If successful in completing the supplemental work for the course, the failing course grade will be upgraded to the minimum passing grade for the course.

Community Service Students in one-year certificate, one-year graduate certificate and two-year diploma programs may receive up to a maximum of two (2) supplemental evaluations while in the program.

Academic Probation

Students who have been unsuccessful in two or more academic courses, and/or have required considerable testing/assignment variances may be recommended for Academic Probation. Academic probation allows students to be promoted to the next level with a special timetable or with academic conditions. Special timetables and academic conditions are designed as part of a written Learning Contract that the student and Program Coordinator create together. The goal of these measures is to allow students to continue in the program accompanied by a supportive plan for success.

Promotion through the Program

Promotion is the advancement from one portion of the program to another (i.e., semester to semester or year to year) after a process of evaluation has been completed to assure that minimum standards have been met or surpassed.  Promotion is based on academic achievement as well as meeting personal and professional performance standards.  In addition, a passing grade for field placement performance is required.

Promotion reviews occur at the end of each of semester 1, 2, 3 and 4 and decisions are made by the full program team including Faculty members, Program Coordinator, and Department Chair. 

Discontinuance

Students who have not successfully participated in the requirements of their academic probation, who have failed to meet the standards set out in the Conestoga Student Guide and/or the Recreation and Leisure Services Program Handbook involving academic dishonesty, student responsibilities, or unacceptable behaviour, attitude or conduct, or have failed 60% or more of their academic courses and/or have failed a field experience twice may be discontinued from the Program. Students who have been discontinued from the Program will not be considered for re-entry to the program for a minimum of one semester and/or until they have worked with the Program Coordinator to develop a written learning contract to support their academic and non-academic success. At the discretion of the Program Chair students may be given permission to attend the part-time program.    

Appeal

Students have the right to appeal any academic decisions as set out in the Conestoga Student Guide.  It is recommended that students begin this appeal process by first meeting with the Faculty and/or Program Coordinator.

Withdrawal

Students not planning to return to the Recreation and Leisure Services program the following semester are expected to complete a Withdrawal Form available from the Registrar's Office, or on the College website.

Program Transfer

Prior to transferring to another program, it is recommended that the student meet with the Program Coordinator. Students who decide to change programs may do so by completing and submitting a program application form to the Registrar's Office. If considering transferring to a program outside the school in which they are currently enrolled in, students may want to discuss options with a career advisor. When a student moves from one Conestoga program to another and where courses numbers/codes are identical or equivalent, automatic credit is given if passing grades are met.

Readmission to a Program

Students are required to apply for readmission when they have been absent from their program for one semester or longer unless an Intention Form has been completed (returning students only), or when the student has withdrawn or been discontinued. Upon readmission, students are placed into the current program of study which determines graduation requirements. Students are subject to the college and program policies and procedures in place at the time of readmission. 

Students applying for readmission to Level/Semester one must do so through Ontario Colleges. Students applying for readmission to a level beyond Level/Semester one must do so using a Conestoga College Program Application Form. Applicable fees will be charged. 

The application for readmission will be reviewed based on the student's academic eligibility, program readmission requirements, and space availability. The student will be informed in writing of the decision.

For additional information, refer to the Academic Administration page for more information on the readmission procedure.

Graduation

Students must pass all program courses and be a student in good standing with the college in order to be eligible to graduate. If you do not make up failed courses, you will not be able to graduate. Please seek support of your program coordinator if you are concerned about your eligibility to graduate.


Work-Integrated Learning Experiences

​Student Consent Forms

Students are required to complete program specific consent forms. To access the forms, students need to visit the WIL Document Services Community in myConestoga and click on the Consent Forms tab. 

Safe Practice

Safe practice is a hallmark of professional practice. It is an expectation of everyone who is or wants to be a professional.

There are a number of policies and procedures associated with practical training in your program that has been developed to ensure your safety and the safety (physical and emotional) of those around you. These will be reviewed with you during your program.

The following basic procedures are outlined for your attention and follow-through:

  1. Your personal safety begins with the use of professional attire and foot wear and with your attention to the health and safety expectations that may be identified throughout the college. 
  2. Help us have a safe and pleasant environment by wiping up spills, by ensuring laptop cords do not snake across walking areas, and by reporting equipment or facility problems when you see them.
  3. Specific dress codes, personal protective equipment and specific codes of behavioral conduct may apply to certain programs; failure to follow these may result in your inability to participate in a lab, class or experiential learning activity.  
  4. Safe work practices are to be followed during all training; follow the direction of your instructors. If you have a field placement, your Instructor/Responsible Faculty/Preceptor will ensure that you are aware of safe practices and safety precautions and procedures. This includes problem-solving by the Responsible Faculty and Program Coordinator with the college's Occupational Health & Safety Department as required. For example, should outside temperatures during the summer become unusually hot, very high temperatures may occur in some workplaces; this could require that specific steps be taken to ensure a safe working environment. 
  5. All safety-related accidents, incidents, and near misses must be reported to the Instructor-in-Charge immediately. This is an opportunity to problem-solve how to avoid these areas of concern for the future.

Work Integrated Learning/Field Placement Experiences

Work-integrated learning (WIL) experiences provide the opportunity to demonstrate and enhance your learning in the practical environment. These placements have been organized by your Program in partnership with the organization where you have been placed.

The following procedures have been developed to make it easier to identify and address any concerns or issues regarding your safety or the safety and care of clients that may come up during the placement in a way that supports both a solid learning experience and a constructive partnership with the placement site.

Pre-WIL Health Requirements

Mandatory work-integrated learning (WIL) health and safety requirements must be completed by students prior to student WIL experiences. Successful WIL completion is required for students to progress to program completion.  To qualify for WIL experiences, students must present the following at the start of the program in accordance with pre-admission information provided by the College:   

  • A complete immunization record including MMR, Tdap, Varicella, and Hepatitis B. 
  • Seasonal flu vaccination is recommended during flu season (October – March); deadline to be listed in the program's WIL Document Forms.
  • TB Testing: Evidence of current 2-step or previous 2-step + current 1-step if more than one year has passed since 2-step testing.
  • Standard First Aid and CPR – Level C
  • A Police Record Check including Vulnerable Sector Screening (VSS), completed within 4 months of program start date. Police Checks must be clear of any unpardoned criminal offences. An unclear criminal record may result in the inability to participate in WIL experiences which will jeopardize progress in the program. Acceptance for WIL is at the discretion of the agency; some agencies may request students to provide a VSS completed within three months of WIL start date. Students with criminal records are advised to meet with the program chair for academic counselling to determine program suitability. 

​Safety in the Workplace Course (OHS1320)

All students who participate in unpaid work-integrated learning (WIL) experiences during the course of their program will be required to successfully complete the mandatory Safety in the Workplace course prior to going out on WIL.  The course will provide students with an introduction to workplace hazards and general safety awareness. Students will receive a Record of Completion to provide evidence of this training to WIL experience sites and will consent to their workplace insurance coverage.

WSIB

Prior to your first WIL experience, you must electronically sign a Declaration of Understanding of WSIB Coverage related to Unpaid Clinical placements indicating you understand that WSIB coverage will be provided through the Ministry of Colleges and Universities (MCU) while you are on training WIL experiences. This Declaration will be placed in your student file. 

It is your responsibility to ensure that the Declaration of Understanding for WSIB Coverage has been electronically signed, in the Safety in the Workplace Course - OHS1320, and visible on your H.S. Trax home page to be eligible to attend your WIL experience.

Concerns regarding Student Safety or the Safety and Care/Service for Clients

A. Communication of General Concerns Regarding Your Safety or the Safety and Care/Service for Clients
  1. Students should expect an Orientation to their WIL site on the first day of their WIL placement. The Orientation may include details of the WIL site's policies and procedures related to communication about the safety of the work environment and/or the safety and care of patients/residents/clients.
  2. If a student has any concerns about the safety of the work environment and/or the safe/appropriate care/service for clients:
  • The student must immediately report these concerns to the College individual associated with the WIL placement (Clinical Instructor, Faculty responsible for your WIL placement, WIL Field Placement Officer/Associate).
  • The Clinical Instructor/Responsible Faculty/WIL Placement Supervisor will discuss this concern with Site Management.
  • For concerns of a serious nature (e.g. concerns impacting a total student group; a serious care/service situation), the Clinical Instructor/Responsible Faculty/WIL Field Placement Officer/Associate will discuss the situation with the Program Coordinator and, potentially, the Chair. The Coordinator or Chair will immediately contact WIL site management to determine next steps.

Should facility policies require that WIL students report safety or care/service concerns immediately to WIL site management, the student should report to the Clinical Instructor/Responsible Faculty/WIL Placement Officer immediately afterward.

B. Reporting of Incidents of Student Injury during a WIL Experience
  1. Should students experience personal injury of any kind, this must be reported immediately to the WIL Field Placement Employer and Clinical Instructor/Responsible Faculty/WIL Placement Officer/Associate. The WIL Placement Employer will provide first-aid that may be necessary, including arranging for transportation to emergency medical services if required. The Clinical Instructor/Responsible Faculty/WIL Field Placement Officer/Associate will notify the Program Coordinator and Chair and complete an Unpaid Work/Education Placement-Accident Report (UWEP-04) and will send this to the College's Occupational Health & Safety Office. Where necessary, the Occupational Health & Safety Office will complete a WSIB 7 form, a Letter of Authorization to Represent Placement Employer and a Work/Education Placement Agreement Form.
C. Reporting of Student Involvement

In Situations of Possible Injury to Clients during a WIL Experience or Student Damage to Facility Property. Should students be involved in care/service situations where there the care/service results in a potential concern/injury to patients/residents/clients of the WIL placement site, this concern must be immediately reported to the WIL Site in order that care can be given. This situation must also be reported immediately to the Clinical Instructor/Responsible Faculty/WIL Field Placement

1. Officer/Associate. The faculty member will discuss this immediately with the WIL placement site and ensure that an incident report is completed. The faculty member must also inform the Program Coordinator and the Department Chair for a discussion of program expectations and implications. It is the responsibility of the Chair to ensure that all documentation is obtained regarding the incident and to inform College officials accordingly.

2.Should students be involved in situations where there is alleged damage to resources/physical property at the WIL site, this concern must be reported immediately to the WIL Site and to the Clinical Instructor/Responsible Faculty/WIL Field Placement Officer/Associate. The faculty member will inform the Program Coordinator and Department Chair for a discussion of program expectations and implications. It is the responsibility of the Clinical Instructor/Responsible Faculty/WIL Placement Officer to complete an incident report with the Chair accountable to ensure all documentation is obtained and to inform College officials accordingly.

WIL Policies

In the Recreation & Leisure Services Program we believe that learning is based on an intricate balance of theory and practice. WIL experiences provide learning opportunities that can be expanded and clarified with the theoretical knowledge gleaned from classes. Therefore, we recommend that, whenever possible, students enroll in a field placement course in conjunction with their other classes. It is considered in the students' best interest that there is no separation of theory and practice.

Field Placement courses are designed to be taken sequentially:

REC1130:         Introduction to the Recreation and Leisure Services Profession

FPLT1275:         Field Placement I

FPLT2305:         Field Placement II

FPLT2310:         Field Placement: III

WIL Requirements

  1. It is the student's responsibility to be familiar with all aspects of the WIL process, including course outlines, policies, WIL requirements, and particularly the evaluation package students may not begin WIL until they have completed all their pre-WIL requirements and have obtained clearance from Conestoga College's WIL Document Services Department.
  2. Without extenuating circumstances, students surpassing the due date set by WIL Document Services Department may not be able to begin placement for the semester.
  3. Only the placements scheduled in each semester are offered. Please be mindful of this if you choose not to complete the required WIL in the semester you are enrolled in. In the event there is a perceived conflict of interest (relative e.g. child in attendance at the placement site, or friend/family directly supervising), the placement should be discussed with the WIL Field Placement Officer, in advance of starting.
  4. Meetings with the WIL Field Placement Officer/Associate are to take place outside of other college scheduled classes.

Placement Shifts/ Attendance

  1. Students are expected to work their full shifts as assigned by their Placement Supervisor and WIL Employer Supervisor to complete the placement attendance log. The length of shifts can vary from placement to placement. Students who will be absent from placement are required to notify both the agency where they are placed and their WIL Associate at the college prior to the start of their shift that day. Students should arrange with the WIL Placement Employer the preferred method for reporting an absence from placement.
  2. Altered shift arrangements, must be approved by the Recreation and Leisure Services Program.
  3.  Due to the nature of many of the program's placement sites offer, you may experience atypical hours (i.e., evenings, weekends) instead of the daytime hours on designated placement days. Please note placement times can be between the hours of 8 am and 10 pm to accommodate for site offerings. Students will not be required or approved to complete placement hours during times in which they are scheduled for other college classes.

Absence from Placement

  1. Students are required to make up any time missed from WIL in full or half-day blocks. 
  2. Students may request in writing, to their WIL Field Officer/Associate and/or Program Coordinator to have up to two make up days waived provided that the circumstances surrounding the absence are extenuating and verifiable (i.e., injury, surgery, family health, bereavement) and the placement is progressing satisfactorily. A request to have these days waived must be submitted in writing.
  3. Absenteeism from a placement due to personal conflict (e.g., work, family commitments, or vacation plans) may result in having to withdraw from the placement course as per the Attendance and Student Success section of the program handbook.

Confidentiality

  1. Students may be required to conduct observations and/or gather information at their WIL sites. Confidentiality must be respected. Students are asked to communicate with their WIL Employer Supervisor well in advance of observation.

Course Incomplete

  1. In conjunction with the "Submitting Assignments" information in the Recreation and Leisure Services Program Handbook, no WIL documents will be accepted after the last day of the semester unless the student has made prior arrangements with their WIL Associate. Failure to meet all placement requirements including completing and submitting all required documents may result in having to repeat the field placement course.

  2. Students who have not completed all required hours or WIL requirements by the end of the semester may be eligible for an Incomplete. This would be negotiated with the WIL Field Placement Officer in consultation with the Program Coordinator as well as the placement site before the end of the semester. If the Incomplete is approved the student may be granted an extension to return to the placement and complete the outstanding items, if supported by the WIL agency. Specifics about the terms will be outlined in a placement completion plan.

Placement Discontinuation

  1. In the event that a student's placement is discontinued at the request of the agency during the semester, the WIL Field Placement Officer and Associate will review the events leading to the discontinuation. A consultation with the Program Coordinator will occur. The student will be required to meet with the Program Coordinator and WIL Field Placement Officer/Associate. Based on the evidence gathered the outcome may result in a withdrawal from the course, a fail for the course, or a possible relocation to a new placement site. The time of the semester in which the discontinuation occurs and the factors leading to  the discontinuation will be contributing factors in determining next steps.

Student Engagement

Conestoga 101

The Student Engagement Department is here to help you transition to the Conestoga College experience, connect with your community, and build your skills. 

Start your college experience by completing Conestoga 101 (CON0101) on eConestoga, a mandatory course for all new full-time students that will take you approximately one hour to complete. CON0101 provides an overview of the supports, services, and opportunities available to you throughout your time at Conestoga. Make sure you complete it early on in the term, as it contains valuable information that will help you transition to Conestoga.

​​Student Feedback

​Student feedback is an essential component of our continuous improvement process. Our opportunities for student feedback include:

Ontario College Student Experience Survey

All college programs in the province are evaluated using the Ontario College Student Experience Survey. This survey is conducted each academic year in select classes - every student is invited to participate in each year of their program. Strategic goals to improve the programs are developed from these results. This data and other data specific to the campus and the program/school are collected so that Conestoga College can continually improve quality.

Student Appraisal of Teaching (SAT)

The Student Appraisal of Teaching (SAT) allows direct feedback from students on teaching for a particular course. Completion of the SAT forms give teachers and academic managers valuable information to use for the improvement of teaching at Conestoga.

The SAT process has two components: the Early Course Check-in and the Full-SAT. The Early Course Check-in is 8-12 questions, occurs during week 10 of classes and provides early feedback to faculty about the student experience within their classroom. The Full-SAT is 43 questions and occurs late in the semester; a summary of the results goes to the faculty member and their academic manager. Typically, about one-quarter of the faculty is appraised per term. All full-time faculty have a SAT review at least once every two years. Part-time faculty may be reviewed more frequently. 

Program Advisory Committees (PACs)

Program Advisory Committees (PACs) provide the necessary link between Conestoga and the community it serves. PACs operate in an advisory capacity to Conestoga administration with the objective to keep Conestoga responsive to current and future workforce needs, trends or opportunities in industry and the marketplace.

All post-secondary education programs of study at Conestoga, both full-time and part-time, which lead to an employment related credential, or are approved by the Ministry of Colleges and Universities (MCU), will be associated with a PAC, with the exception of apprenticeship and pre-apprenticeship programs. For any program not leading to an employment related credential, such as foundation programs, PACs are optional.

At the beginning of each year, the coordinator(s) of the program will ask for student volunteers. The coordinator(s) will select which student(s) will represent the program at PAC. Student attendees are important members of the PAC and are expected to be present at all meetings and are responsible for preparing and submitting a report based on guidelines provided by the program coordinator.

Students who participate in PACs will receive credit on their Co-Curricular Record (CCR) . Your CCR is an official document, complementary to your academic transcript, which recognizes and records learning that you have achieved through approved Co-curricular experiences at Conestoga.

College-wide Policies and Procedures

​​Student Protection Acknowledgement

A Student Protection Acknowledgement confirmation pop-up will appear when a student logs into the Student Portal on a yearly basis. This will direct students to policies and procedures relevant to their academic responsibilities. All Conestoga College wide academic policies and procedures are listed on the college website under "About Conestoga", "Policies and Procedures". 

Students are advised to review and comply with all policies and procedures, including the following:         
  • Academic Dispute and Resolution Policy & Procedure
  • Academic Offences Policy & Procedure ​
  • Clearance of Academic Deficiency Policy & Procedure
  • Convocation Procedure
  • Co-operative Education Policy
  • Discontinuance Procedure
  • Evaluation of Student Learning Policy & Procedure
  • Grading Procedure
  • Program and Course Withdrawal and Refund Procedure/International Student Withdrawal and Refund Procedure
  • Readmission Procedure
  • Religious Holiday Policy & Procedure
  • Student Expectations for Online Engagement
  • Student Feedback Policy
  • Student Fees Policy & Student Fee Invoicing and Payment Procedure
  • Student Rights and Responsibilities Policy & Procedure

Students must follow all of the policies and procedures for Conestoga College and it is expected that faculty will accept, fulfil and enforce these standards.​​ 

Web-based Tools

​Program courses may use web-based services with data centres outside of Canada. Students may be expected to complete assessments where information is transmitted outside of Canada. Students who do not wish to submit their information to other countries have the right to opt-out. It is the responsibility of the student to notify the instructor if they, in the first week of term or at the time assignment details are provided, wish to submit an alternate assignment.

Course examinations may be administered through a remote proctoring service to assure academic integrity. Ensure that you meet the system requirements that will allow the recording of your computer screen, webcam, and microphone.

Accommodation Disclaimer

​Conestoga College provides an equitable environment where all students have the opportunity to participate in College life. In accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code, Conestoga recognizes its responsibility and legal obligation to provide education, information and services in an accessible manner.

Conestoga's Accessible Learning services provide support for students with permanent and temporary disabilities who feel they are encountering barriers to learning. They work with students to understand the impact of a disability in the college environment and will help develop a success plan that considers student goals and required academic accommodations. Accessible Learning will also communicate necessary accommodations to professors on behalf of the student. 

To consult with an Accessibility Advisor about accommodations please make an appointment by emailing accessibility@conestogac.on.ca or calling 519-748-5220 ext. 3232.

Exceptions for non-accessibility focused issues need to be consulted on with your professor. Final approval for exceptions unrelated to academic accommodations rests with the program chair.

Program Handbook Revision Log

Last Revised By Whom
May 20, 2016Norma McDonald-Ewing
May 24, 2016Jillian Grant
May 24, 2016Goranka Vukelich
​May 25, 2017​Dom Parisi
​June 7, 2018​Jaymie Wilson-Neil
​July 9, 2019
​Julia Rodricks
​August 18, 2020
​Ashitha Jacob
​June 30, 2021
​Liz Oliveira
​June 20, 2022​Jess Balzer
​June 1, 2023​Cindy Wang

Recreation and Leisure Services