Process Operator - Food Manufacturing (Apprenticeship)

2022/23 | Conestoga College

Program Code: 0724
Hospitality & Culinary Arts

Conestoga College Institute of Technology and Advanced Learning

This is a companion document to the current Conestoga College Student Guide

COVID-19 and Academic Program Delivery

​In response to the COVID-19 pandemic, Conestoga academic plans and decisions will continue to evolve to reflect the advice of public health authorities. ​Please consult the COVID-19 Information page for the most up-to-date information on college protocols.

Expectations regarding course delivery, participation, and assessments will be communicated by your faculty member at the start of the semester and included in the instructional plan.

Program technology requirements are posted on the program web page. Students in hybrid delivery courses will require a device, webcam functionality, and reliable Internet access. 

Program Handbook Guidelines

​The purpose of this handbook is to provide students with program-specific details and other important information. The material in this handbook is accurate at the date of posting and is applicable for the current academic year. Students will be informed of handbook changes that occur, if any, through college email. Program handbooks are updated yearly, and students must check their program handbook for the current edition.

This handbook must be read in conjunction with general information about Conestoga College found on the website and in the Student Guide. The information in the Student Guide and on the college website​ applies to all students, regardless of program.

The Student Guide provides details regarding Student ServicesSafety and SecurityStudent Rights and Responsibilities and more. 

Welcome

Chair of the Program Welcome

Keith Muller

Welcome to the School of Hospitality and Culinary Arts​ and Institute for Food Processing Technology. We offer many options, opportunities and pathways to complete, specialize or expand your education, full-time or part-time. Students have a choice of programs to fit most areas of food processing, hospitality and culinary, comprised of one-year certificates and two-year certificates, as well as graduate certificates. 

Our graduates have the ability to apply what they have learned in the classroom and labs to the real world immediately. We know this is of paramount importance in the rapidly changing world of the hospitality and food processing industry of today. Here at Conestoga, you will learn the critical thinking skills required to solve problems at a fast pace and the ability to shape your career in a positive way.

Further to this, there are opportunities to get involved in the many industry related research projects that we undertake each year. 

Each faculty member has significant industry experience that will help you acquire the valuable hands-on experience you need. Businesses value employees who can be productive on the first day they arrive in their new role. At Conestoga you will learn to be that person.

We encourage you to contact us for more information about how the School of Hospitality and Culinary Arts and Institute of Food Processing Technology can provide you with the skills and abilities that will give you the competitive advantage required to make you a success.

I look forward to seeing you on campus soon.​

Sincerely,

Keith Muller Signature​ 

​Keith Müller​, Chair 
School of Hospitality and Culinary Arts
Conestoga College Institute of Technology & Advanced Learning ​

Program Academic Team

​​Program Administration & Faculty

Executive Dean-Engineering-Technology-Trades
Tony Thoma, MBA, P.Eng.
tthoma@conestogac.on.ca

​Administrative Assistant to the program
Joanne Buchholzer
jbuchholzer@conestogac.on.ca

Student Advisor 
Erin Carter 
ecarter@conestogac.on.ca

Program Manager 
Shannon Rea 
srea@conestogac.on.ca

Program Chair
Keith Muller 
519-885-0300 ext. 5231 | kmuller@conestogac.on.ca

​​​Other Faculty
​Other faculty will work with you for the duration of this program.  These include faculty from other Schools for the breadth and or / general education courses, as well as faculty with particular expertise in specific areas of program focus.

Contact information for these faculty members will be provided on the first day of related courses.

College Support Services

Records Officer
Welcome Centre - Office of the Registrar
StudentRecords StudentRecords@conestogac.on.ca  

Apprentice Liaison Team
Accessibility/Academic Support
519-748-5220 ext. 2154 | apprenticeliaison@conestogac.on.ca

Technical Support
IT Service Desk | Doon 1E12
519-748-5220 ext. 3444 | itsdesk@conestogac.on.ca

​Ministry of Labour, Training and Skills Development (MLTSD)
Apprenticeship | 4275 King St. E., Suite 200, Kitchener, ON N2P 2E9
800-387-5656 | Kitchener.apprenticeship@ontario.ca​

Service Canada
Employment Insurance
800-206-7218 | www.servicecanada.gc.ca

Skilled Trades Ontario
Member Services 
855-299-0028​

For additional financial and other supports for apprentices and employers, students should visit Conestoga College's Website (http://www.conestoga.on.ca/trades)

Communication – Program Standard

Conestoga College email accounts will be used to communicate to students. Students are expected to regularly check their email accounts.  Faculty and staff are not expected to respond to emails from non-Conestoga email addresses. Faculty will respond to student emails by the end of the next business day after receipt of an enquiry. 

Program Overview

Program Description

The Process Operator - Food Manufacturing (Apprenticeship) program is designed to provide the student with the theoretical knowledge and practical skills needed to pursue a career in the food processing industry. The program is based on the MLTSD Schedule of Training and consists of 300 in-class hours (Level One - 87 hours, Level Two - 153 hours, Level Three - 60 hours). The following areas are covered in the program:

  • food safety and security
  • food manufacturing and the environment
  • electrical and instrumentation techniques
  • mechanical techniques
  • communication and computer skills
  • continuous quality improvement

Program Learning Outcomes

Program learning outcomes can be found on the Process Operator - Food Manufacturing program page of the college's website.

Program Curriculum Sequence

Apprentices are placed on a waitlist for schools based on their "Program Start Date" with the Ministry of Labour, Training and Skills Development (MLTSD).  When it is the apprentice's turn to go to school, the MLTSD is responsible for mailing the "Offer of Classroom Training" to each apprentice approximately 90 days prior to the start date of the class.  Conestoga College does not control when an apprentice is sent an "Offer of Classroom Training".  In addition, the apprentice must be a member in good standing with the Ontario College of Trades (OCOT) throughout their apprenticeship in order to remain eligible to receive an "Offer of Classroom Training".

Apprentices are issued with an "Apprenticeship Training Standard" from the OCOT in which to track their competencies obtained on the job.  Please note that faculty and staff at Conestoga College are not permitted to sign off any skills in the training standard.

​Current Program Design

Apprentices can find their program design on the Student Portal by following the steps below:

  1. Log in to the Student Portal
  2. Click on 'My Courses tab
  3. Select 'View Progress Report' button

​Courses are listed by the level/semester. Students can also view courses for the most current program design for this academic year on the Conestoga College website. To find these courses, students need to scroll down the page to the 'Program Courses'.


Required Equipment, Supplies and Texts​

Faculty members are responsible for distributing a suggested minimum tool list, where applicable. Texts required for each course are included in the pertinent course outline.

Pilot plant and maintenance shop labs will require non-slip, CSA approved (green triangle patch) safety shoes or boots to be worn at all times; access to labs will be denied in the absence of safety shoes.  Lab coats will also be needed by each student attending Pilot lab sessions.  Lab coats should be white, long sleeve, full length with no pockets above the waist, and no buttons (only metal detectable snaps).  Students are required to obtain these supplies prior to attending lab.

Program Information and Standards

Attendance - Program Standard​

Students are required to demonstrate the same attention to punctuality, attendance and safety as would be required by the business or industry in which they expect to be employed.

Attendance for each course will be monitored.  If a student knows in advance that they will miss one or more classes, they must report the absence in the Student Portal before the occurrence. As an additional courtesy,  the student may choose to notify the faculty.   

Please refer to the Attendance at Evaluations section in this handbook for additional details.

What is Academic Integrity?

Having academic integrity means acting fairly and honestly when engaging in academic activities. 

By having and applying an Academic  Offences Policy and Procedure, Conestoga ensures graduates complete their studies fairly and honestly through hard work and dedication, and thus are well-prepared for their future careers.

Copyright at Conestoga 

Conestoga facilitates access to print, media, and electronic resources to support and enrich learning, teaching, and research in compliance with the following:

Plagiarism

Plagiarism is submitting or presenting work of another person(s)/organization in whole or substantial part as one's own without proper citation and referencing.

Evaluations (Deadlines, Tests and Examinations) – Program Standard​

The IFPT has programs directly associated with industries that require a commitment to deadlines. As part of our role as an educational institute, we emulate the 'real world of work' to provide students with the opportunity to recognize the essential skills required to be successful in their future career(s).  As such, the IFPT will not accept late submission of assignments and projects unless there are extenuating circumstances.

Please refer to the Attendance at Evaluations section of this handbook for additional details.

Academic Dates

It is the student's responsibility to be aware of various important academic dates throughout the year. These academic dates are posted on the college website.

Please note that Continuing Education courses and Apprenticeship programs may have different start dates and exam dates for courses. 

​Course Add/Drop​

Information on the course add/ drop process can be found on Conestoga's website; however, it is strongly recommended that students consult the Program Assistant/Program Coordinator prior to completing a Course Add/Drop or Audit Form

Credit Transfer, Pathways & PLAR

Conestoga recognizes you may have formal post-secondary education that may allow you to enter a program at an advanced level or provide for individual course exemptions. To ensure your credits are eligible for transfer, please contact our Credit Transfer Office at: credittransfer@conestogac.on.ca. 

The Credit Transfer Policy and Procedure are available on the college website.

For more information, visit the Credit Transfer webpage and the PLAR webpage.

If you are currently a Conestoga student and want to continue studying at Conestoga, there are a number of different pathway opportunities available to you.

Whether you wish to transfer to another program or apply to a new program after graduation, Conestoga has established pathways, to help you meet your goals.

Conestoga College has articulation agreements with many domestic and international institutions. These agreements allow students to transfer into a specific program with advanced standing. Students must meet the academic requirements stated in the agreement.

For more information regarding pathways at Conestoga, contact the Credit Transfer Officer at 519-748-5220 ext. 2166.

Program Transfer​

Students who wish to transfer to another program with advanced standing, (e.g. into a related industrial trade program), will need to complete paperwork in advance. Students are to speak with the program coordinator to determine if space exists and to obtain the relevant paperwork. When a student moves from one Conestoga program to another and where course numbers / codes are identical or equivalent, automatic credit is given if passing grades are met.

Academic Standing and Promotion Requirements – Program Standard

If for any reason a student is concerned about their academic progress, they should arrange to meet with a full-time faculty member or the Program Coordinator.

Students must achieve a minimum passing grade of 70 percent in each and every course. Failure or withdrawal from any course will result in the apprentice not being eligible for the next level.

Common Academic Decisions

At the end of each level, the program team reviews student's grades.  Below are the most common academic decisions issued by the program team:

Eligible to Continue

Students that pass all reportable subjects (courses) are eligible to continue in the program.

Decisions (Pending)

Supplemental Assessment: Students who have failed one or more courses (reportable subjects) may request a supplemental assessment (a "make-up") if they meet criteria outlined by the Academic team and outlined in the Clearance of Academic Deficiency Policy and Procedure. It is the student's responsibility to check the grade postings. It is not the responsibility of the instructor to seek out the student and offer a supplemental. Supplemental assessments may be approved by the program team, if the course is supplemental-eligible and if the student meets the following academic criteria and criteria outlined within the Clearance of Academic Deficiency Policy and Procedure:

  1. The failed course (F grade) was within 10 percent (10 percentage points – 60 percent to 69 percent) of the required passing grade of 70 percent.
  2. Attended 80 percent or more of the classes in the course in question.
  3. No more than one other supplemental assessment over the duration of the level.
  4. Must have passed at least one formal evaluation in the course.
  5. No academic offence in the course.

The supplemental process must be completed within two weeks from the end of the level. To register for a supplemental, the student must meet with the applicable faculty and complete an Authorization for Supplemental form as well as submit the appropriate fee to the Registrar's Office.  The student must provide proof of fee payment at the time of the supplemental exam.  Failure in the supplemental will result in no change to the original course grade. Successful completion of the supplemental evaluation will result in the minimum passing grade of 70 percent being awarded. The final grade as a result of the supplemental will be automatic and is ineligible for appeal.  The process is outlined in full detail within the Clearance of Academic Deficiency Policy and Procedure.

Discontinuance, Withdrawals and Probation

The MLTSD and Conestoga College mandates that all students must maintain 100 percent attendance in their in-school training. Students who are marked absent for three occurrences may be discontinued from the level. Students may also be discontinued from a level based on misconduct.

Retaking Failed Courses

If a student has failed one or more courses within a single level of their apprenticeship program, there may be an opportunity for that student to re-take just the failed courses and not the entire level.  If a student would like to be considered for an individual course make-up, they must speak with their program coordinator.  The program coordinator, in consultation with the program chair and MAESD, will determine whether the student can retake the failed course(s) or must retake the entire level.  In both cases, the standard classroom fee for apprentices will apply.

Students participating in academic offences are subject to Conestoga's Academic Offences Policy and Procedures listed here on the website.

Note #1
Courses dropped after the refund deadline "W", and missed courses "DNA", will be considered as a Failure for purposes of discontinuance.  Refer to the student guide for the refund deadline.
       
Note #2  The "SPECIAL TIMETABLE POLICY" for this program is as follows:
  • With respect to scheduling courses, priority must be given to courses failed or missed in the previous semesters.
  • Provided there are NO timetabling conflicts, new courses may then be taken, if prerequisites have been attained.
  • A maximum of 9 courses, including any Interdisciplinary Studies Electives may be taken in a semester.
Note #3  "DISCONTINUED" Students should note the following:
The student may apply to return to the College as a "Part Time" student.
  • The student may be allowed to take a maximum of 3 courses in this Program per semester, including any "Interdisciplinary Studies Elective" courses.
  • Priority for seats in a class is given first to "Regular" students, then to "Special Timetable Students" and lastly to "Part-Time Students".
To graduate from this program, you must request and be granted re-admission to this Program.
  • All failed courses must be cleared before re-admission to this Program will be allowed.
  • Re-admission to this program will be allowed only for the start of the Fall Semester of the following year. Once discontinued, a student has to be away from the Full-Time stream for a year. The student can take Part-Time courses during this time.
Note #4
The program faculty reserve the right to modify the implementation of the above policy, in individual cases, due to extenuating circumstances.

For further information on discontinuance, withdrawals and probation, visit the Admissions section of the college website. 

Graduation​

Students are eligible to graduate upon completion of all academic requirements in their program of study, including co-op work terms if applicable. Students are expected to respond to their invitation through their Student Portal. Convocation ceremonies are held in the Spring and Fall of each academic year. Students, who take longer than the advertised program length, are responsible for completing any new or additional courses due to a program design change. Students who complete their program after the scheduled completion date are required to fill out an Application to Graduate form and submit it with payment to the Registrar's Office. Students who are discontinued or have withdrawn and then return to the college will be placed in the current program design and must meet all requirements to graduate. Rules surrounding graduating with merit are outlined in the academic recognition section of Conestoga's website.

Program Advisory Committees (PACs)

Program Advisory Committees (PACs) provide the necessary link between Conestoga and the community it serves. PACs operate in an advisory capacity to Conestoga administration with the objective to keep Conestoga responsive to current and future workforce needs, trends or opportunities in industry and the marketplace.

All post-secondary education programs of study at Conestoga, both full-time and part-time, which lead to an employment related credential, or are approved by the Ministry of Colleges and Universities (MCU), will be associated with a PAC, with the exception of apprenticeship and pre-apprenticeship programs. For any program not leading to an employment related credential, such as foundation programs, PACs are optional.

At the beginning of each year, the coordinator(s) of the program will ask for student volunteers. The coordinator(s) will select which student(s) will represent the program at PAC. Student attendees are important members of the PAC and are expected to be present at all meetings and are responsible for preparing and submitting a report based on guidelines provided by the program coordinator.

Students who participate in PACs will receive credit on their Co-Curricular Record (CCR) . Your CCR is an official document, complementary to your academic transcript, which recognizes and records learning that you have achieved through approved Co-curricular experiences at Conestoga.

Co-Curricular Portal

Activities within Conestoga's Co-Curricular Portal (CCP) enhance students' growth and development outside the classroom. The Co-Curricular Record is an official document, complementary to an academic transcript, which recognizes and records learning that has been achieved through approved co-curricular experiences at Conestoga College.

Student Feedback

​Student feedback is an essential component of our continuous improvement process. Our opportunities for student feedback include:

Key Performance Indicators

All college programs in the province are evaluated using Key Performance Indicators (KPIs) through the Ministry of Colleges and Universities (MCU). This survey is conducted each academic year in select classes. Strategic goals to improve the programs are developed from these results. This data and other data specific to the campus and the program/school are collected so that Conestoga College can continually improve quality.

Student Appraisal of Teaching (SAT)

The Student Appraisal of Teaching (SAT) allows direct feedback from students on teaching for a particular course. Completion of the SAT form gives teachers and academic managers valuable information to use for the improvement of teaching at Conestoga.

 The SAT process is managed by the Office of Institutional Research and Planning using an online survey system specifically designed for course/teacher evaluations. After all marks for the semester have been submitted, a summary of results goes to the academic manager to be shared with the faculty member. 

Student Representation

Conestoga Students Inc. (CSI) is the official student association representing all full-time, fee-paying students. CSI and Conestoga agree that a student has the right to invite a member of CSI to a student / faculty meeting, provided that 24 hours advance notice is given to faculty. This advance notice will ensure that all parties will have an opportunity to adequately prepare for the meeting.

Awards – College Application Procedure​

Conestoga has more than 400 awards, bursaries, scholarships and academic grants available to Conestoga students. These funds are made available to our students through the partnerships we have established with local business and industry leaders. To be considered for an award, complete the General Application available through the Student Portal. Notifications and instructions to complete the application will be sent to all full-time Conestoga students' email accounts in the Fall semester (Deadline: First Friday in October) and Winter semester (Deadline: First Friday in February). Visit The Student Financial Services - Awards Office on Conestoga's website for more information.


Facility Information

​​​​Facility Information, After-Hours Access Policy & Parking

Students are NOT permitted to be in the Pilot Plant (Manufacturing Lab) without direct supervision from faculty or a technologist at any time. 

After-hours access is described in the section above. Students are required to follow communicated access and safety requirements, protocols and regulations to ensure the safety and security of all persons and property. Additional details on the after-hours access policy can be found in the Student Guide.

Parking
A system of paid parking is in place at Doon, Cambridge, Guelph and Waterloo. Information on parking regulations and permits can be found in the Parking Services section of the college's website.

Room Access

When individuals are given permission to access campus spaces, they must comply with all restrictions, protocols and rules that may be communicated by the college or faculty to protect individuals, equipment and facilities.  Students must leave the classroom/computer lab if requested to do so by security, maintenance and/or cleaning staff. 

Classrooms, Computer Labs and Shop Access

There is no food permitted in any classroom, computer lab or shop.  Beverages are permitted in unbreakable, re-sealable containers; however, they must be kept away from any computers or other sensitive equipment. 

Access to shops and the use of equipment outside of regularly scheduled class times is not permitted without written permission from the faculty and the presence of either the faculty or the technologist. For safety reasons access will only be granted for a minimum of three people.

​Lockers
Please visit Lockers

Academic Delivery Plan and College Hours

​​​Academic Delivery Plan Fall 2022

In response to the COVID-19 pandemic, Conestoga has developed an academic delivery plan for the Fall 2022 semester. The safety and well-being of our college community remains our highest priority. Our academic plans and decisions continue to be based on the advice of public health authorities. 

Back on campus

We look forward to continuing to welcome students back in person and on campus for the fall term. There are three ways in which programs will be delivered:

Hybrid: You will be required to attend in-person classes at your assigned campus. Most class hours will be delivered in person, with a few hours delivered remote/online.

On campus: You will be required to attend in-person classes at your assigned campus. All class hours will be delivered in person.

Remote: Remote programs will be delivered fully online. There will be no in-person classes.

Details regarding classes and delivery formats will be provided in your program schedule (timetable).

College Hours

Full-time courses at Conestoga are typically delivered Monday to Saturday, 8:00 a.m. to 10:00 p.m. *

*In some instances, classes will be scheduled outside of this time frame and may include Sunday, to accommodate course, program and college requirements.*​​

Safety Information

Basic Safety

Students are required to sign a Conestoga College Institute of Food Processing Technology Acknowledgment of Safety Training and Responsibilities Form (if applicable to program), which will be provided by the faculty at the start of the program. 

Any student who is under the influence, or is deemed to be under the influence, of alcohol or drugs will not be allowed entry into the shop. The student will have to meet with the program coordinator and chair to discuss readmission to the shop.

Emergency Procedures

For life-threatening emergencies, from any landline:

DIAL 9 (for outside line), then dial 911.

Notify the Security Office at ext. 3357 whenever emergency response personnel are contacted. The Security Office should also be contacted whenever there is an individual requiring medical attention but is not life-threatening or whenever there is a minor injury and no medical attention is required. Conestoga College (Doon) has a nurse on duty Monday to Friday, 8:30 a.m. – 4:30 p.m. who can be reached at ext. 3254.

There is an Emergency Guide located on Conestoga College's webpage for information on how to respond to emergency situations.

Faculty will discuss the following at the beginning of each semester:

  1. Fire Exits - the closest fire exit and any alternates
  2. Fire Alarms - the location of the nearest pull station
  3. First Aid Locations – usually the closest Security Desk/Office
  4. Telephones - the nearest telephone to report accidents, illnesses or emergencies
  5. First Aiders - identify lab faculty and staff who are trained in first aid

All accidents and injuries must be reported by the student within 24 hours to the program chair or program manager and an Incident Report Form will be completed and submitted to the Occupational Health and Safety Office (safety@conestogac.on.ca).

Machine Operation and Safety

Machine operation and safety requirements will be provided by the faculty responsible for the delivery of each course, as necessary. Students will sign-off after they have received safety training relevant to the machinery in use. Students must not use any equipment for which they have not received training or which they do not feel comfortable using.

A student who does not follow appropriate safety measures and puts themself and/or others at risk may be asked to leave the shop by the faculty, technician or staff. It will be the student's responsibility to make up for the content missed while away from the shop.

Physical Protection / Personal Protective Equipment (PPE)

For classes with a shop component, the following are the minimum PPE requirements:

  1. CSA-approved (Omega Symbol recommended) steel toe work boots or shoes
  2. CSA-approved clear-lensed safety glasses

Other physical protection requirements in the shop include:

  1. Long pants must be worn (shorts or capris are not permitted)
  2. No loose coats or clothing items
  3. Long hair must be tied back
  4. No rings, bracelets or loose jewelry

Students are required to comply with all additional safety and access requirements, protocols and rules that are communicated by faculty, staff and campus signage for the protection of persons and property. 

Cell phones and other electronic communication devices may not be used in classrooms and labs without prior permission from the instructor or staff member.

Conestoga Policies and Procedures

​​Student Protection Acknowledgement

A Student Protection Acknowledgement confirmation pop-up will appear when a student logs into the Student Portal on a yearly basis. This will direct students to policies and procedures relevant to their academic responsibilities. All Conestoga College wide academic policies and procedures are listed on the college website under "About Conestoga", "Policies and Procedures". 

Students are advised to review and comply with all policies and procedures, including the following:         
  • Academic Dispute and Resolution Policy & Procedure
  • Academic Offences Policy & Procedure ​
  • Clearance of Academic Deficiency Policy & Procedure
  • Convocation Procedure
  • Co-operative Education Policy
  • Discontinuance Procedure
  • Evaluation of Student Learning Policy & Procedure
  • Grading Procedure
  • Program and Course Withdrawal and Refund Procedure/International Student Withdrawal and Refund Procedure
  • Readmission Procedure
  • Religious Holiday Policy & Procedure
  • Student Expectations for Online Engagement
  • Student Feedback Policy
  • Student Fees Policy & Student Fee Invoicing and Payment Procedure
  • Student Rights and Responsibilities Policy & Procedure

Students must follow all of the policies and procedures for Conestoga College and it is expected that faculty will accept, fulfil and enforce these standards.​​ 

Conestoga 101

The Student Engagement Department is here to help you transition to the Conestoga College experience, connect with your community, and build your skills. 

Start your college experience by completing Conestoga 101 (CON0101) on eConestoga, a mandatory course for all new full-time students that will take you approximately one hour to complete. CON0101 provides an overview of the supports, services, and opportunities available to you throughout your time at Conestoga. Make sure you complete it early on in the term, as it contains valuable information that will help you transition to Conestoga.

General Education Electives

Students are required to complete General Education elective courses as part of their program requirements. General Education elective course requirements are listed at the bottom of the progress report, which is found on the Student Portal under My Courses. The progress report indicates the level/semester in which the course must be taken. Students are responsible for adding General Education electives into their schedule for the designated semester. Eligible courses are posted each semester by the School of Interdisciplinary Studies on the College's elective website. For more information and to view the current elective course offerings, visit https://www.conestogac.on.ca/electives/diploma. Questions regarding General Education electives can be directed to the School of Interdisciplinary Studies: genedfaq@conestogac.on.ca

Web-based Tools

​Program courses may use web-based services with data centres outside of Canada. Students may be expected to complete assessments where information is transmitted outside of Canada. Students who do not wish to submit their information to other countries have the right to opt-out. It is the responsibility of the student to notify the instructor if they, in the first week of term or at the time assignment details are provided, wish to submit an alternate assignment.

Course examinations may be administered through a remote proctoring service to assure academic integrity. Ensure that you meet the system requirements that will allow the recording of your computer screen, webcam, and microphone.

Attendance at Evaluations

Working Together to Plan Your Success

Your success matters! As an emerging professional, it is important that you demonstrate the same professional attitude to your program that you will be required to demonstrate to your future workplace. Regular, punctual attendance, and active participation in scheduled classes, field and clinical placements, labs and any on-campus and off-campus activities scheduled by your program will help you to understand and master the learning complexities of your program.
If extenuating, unplanned circumstances require you to miss a class, please note that it is your responsibility to follow up with individual faculty members and to acquire any missed information.

Attendance for Evaluations

Evaluations are critical components of each course and your overall success in your program. An evaluation is defined as a test, exam, presentation or any other formal assessment that contributes to your course mark that requires your presence, in class or on-line. Please note that in many programs across the College, every field placement, clinical day, and lab/shop day is considered crucial to your overall learning and success and the expectation is that you attend.  If you are in a program that includes field or clinical placements, labs/shops, or any other on or off campus activities, it is essential that you discuss attendance requirements with your program faculty in order to understand expectations and consequences.

Your attendance for all evaluations is a requirement. If there is a concerning pattern of absence from evaluations across your program, you may be asked to meet with the Program Coordinator and/or Student Advisor to discuss strategies for success.

While circumstances such as religious holidays and academic accommodations may necessitate rescheduling of evaluations and will be accommodated, please note that there will be no special arrangements made for rescheduling evaluations due to personal conflicts such as work or vacation plans.  

In order to facilitate a smooth implementation for all scheduled evaluations, both you and your program faculty have responsibilities which are listed below:

Faculty Responsibilities

  • To communicate all course obligations to you at the beginning of each semester through the Instructional Plan, including evaluation and presentation dates.
  • To communicate, in writing, any unplanned extenuating circumstances involving the college, the program or the faculty members that may require changes to the course schedule.
  • To provide alternative evaluation arrangements for missed evaluations/work due to recognized religious holidays as defined by the College Employer Council and documented accommodations through the Accessibility Office.
  • To accept alternative evaluation requests in good faith and examine based on the unique circumstances and students' individual needs.
  • To facilitate alternative evaluation arrangements as described below.

Student Responsibilities

  • To be informed about all course obligations and due dates.
  • To inform your faculty member in writing of the need to reschedule evaluations due to a religious holiday as defined by the College Employer Council.
  • If you have to be absent from any scheduled evaluation, report your absence on the Student Portal using the procedure below. You must do this prior to the start of the evaluation or risk receiving a mark of zero.

How to Report Absences on the Student Portal

  1. Log into the Student Portal and click on the 'Absence tab'.
  2. Indicate whether or not there is an assessment scheduled on that day by clicking 'Yes or No', as well as the reason for the absence (illness or other).
  3. Click 'Continue' to report the absence.
  4. Click 'I agree' to confirm the absence.
  5. You will receive a confirmation email that your absence has been recorded.

Important! Please note the following:

  • The earliest you can record an absence for a particular day, is after 8:00 p.m. the day before. You must report each day you are absent.
  • The Absence Recording System will show you as being absent for the day, starting from the time that you recorded the absence. For example, if you record your absence on a specific day at 11:00 a.m., the system will show you as being absent for all classes starting after 11:00 a.m. that day.
  • If you are going to be present for any other classes on the day for which you recorded an absence, please let the faculty member know by attending or following up by eConestoga or college email.
  • When you return to campus, make eConestoga or email contact immediately with the faculty member associated with the evaluation you missed in order to arrange appropriate follow up.

Valid Absence from Scheduled Evaluations Less than 20%

Conestoga recognizes that unexpected circumstances such as brief illness do arise during the semester and that a visit to a health practitioner may not be necessary. A valid absence from a scheduled evaluation worth less than 20% of the final grade which is not documented through the Accessibility Office or previously arranged due to religious holidays, will be accommodated once per course during the semester, subject to proper communication as described in the Student Responsibilities section above. If the evaluation cannot be rescheduled, (for example an experiential activity, lab or participation in a group presentation) reallocation of marks to another evaluation item will be determined by faculty and communicated to student via email to their eConestoga or college email address, or documented on an interview record and signed off by both faculty member and student.

Absence from additional scheduled evaluations worth less than 20% in the same course may require documentation for verification.

Valid Absence from Scheduled Evaluations 20% or More

Absence from scheduled evaluations worth 20% or more of the final grade that are not documented through the Accessibility Office or arranged due to religious holidays, will require appropriate documentation for verification, subject to proper communication as described in the Student Responsibilities section above.

Alternative Evaluation Arrangements

  • Faculty members will determine alternative evaluation arrangements as appropriate. During the pandemic, on-campus Test Centres will be closed.
  • Students will complete any necessary forms. 
  • Students are required to complete the alternative evaluation as scheduled. If an evaluation cannot be rescheduled (for example an experiential activity or participation in a group presentation) reallocation of marks will be determined by faculty and communicated to student via eConestoga or college email or documented on an interview record and signed off by both faculty member and student.

Program Handbook Revision Log

June 2022

Accommodation Disclaimer

​Conestoga College provides an equitable environment where all students have the opportunity to participate in College life. In accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code, Conestoga recognizes its responsibility and legal obligation to provide education, information and services in an accessible manner.

Conestoga's Accessible Learning services provide support for students with permanent and temporary disabilities who feel they are encountering barriers to learning. They work with students to understand the impact of a disability in the college environment and will help develop a success plan that considers student goals and required academic accommodations. Accessible Learning will also communicate necessary accommodations to professors on behalf of the student. 

To consult with an Accessibility Advisor about accommodations please make an appointment by emailing accessibility@conestogac.on.ca or calling 519-748-5220 ext. 3232.

Exceptions for non-accessibility focused issues need to be consulted on with your professor. Final approval for exceptions unrelated to academic accommodations rests with the program chair.

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