2021/22 | Conestoga College
Program Code: 0877
Conestoga College Institute of Technology and Advanced Learning
This is a companion document to the current Conestoga College Student Guide
COVID-19 and 2021-22 Program Delivery
In response to the COVID-19 pandemic, Conestoga academic plans and decisions will continue to evolve to reflect the advice of public health authorities. Please consult the COVID-19 Information page for the most up-to-date information on college protocols.
Expectations regarding course delivery, participation, and assessments will be communicated by your faculty member at the start of the semester and included in the instructional plan.
Program technology requirements are posted on the program web page. Students in remote and hybrid delivery courses will require a device, webcam functionality, and reliable Internet access.
Program Handbook Introduction
This handbook must be read in conjunction with general information about Conestoga College found on the website and in the Student Guide. The information in the Student Guide and on the college website applies to all students, regardless of program.
It is the responsibility of each student to review and comply with the content in this document. The School of Business is here to educate students on how to manage their college experience, navigate the college systems, make informed decisions and assume responsibility for their academic success.
If there are any questions or concerns regarding the content in this handbook, please contact Lorna Hart, Acting Chair in the School of Business Part-time Studies department 519-748-5220 ext. 3924, or at Lhart1@conestogac.on.ca
We wish you all the best in your studies!
School of Business 7-1-7 Semester Model
The School of Business has adopted a program delivery model that includes a Student Success Week during each semester (Fall, Winter and Spring/ Summer). The model applies to all academic semesters and years of programs. Co-op terms and unpaid placements are not affected by this model.
The inclusion of a Student Success Week each semester provides students with unscheduled time to complete course work and creates opportunities for earlier and more intensive support for students who may need extra help. In addition, this pause during the semester may help ease transition challenges for first-year students and reduce stress and anxiety by providing a bit more time to relax, catch up on course work, and utilize student services. This model enhances student well-being and success.
Conestoga's Student Services departments will schedule workshops and sessions during Student Success Week for those seeking extra support.
Students will have an opportunity to:
- refocus their studies
- attend help sessions and study skill workshops
- meet with groups for program assignments
- catch up on work that has been assigned
The expectation is that there will be no course-related academic activity (e.g. assignments due, tests, make-up classes etc.) scheduled during Student Success Week. Please review the Instructional Plan provided by your professor to determine the date of your Student Success Week.
The Dean's Welcome
As one of Ontario's premier business schools, Conestoga's School of Business provides a high-quality educational and student experience, preparing our graduates to become leaders in their chosen fields. We offer many options to complete, expand or specialize your education in a variety of business disciplines, through full-time or part-time, online and in-person programs. Whether you are arriving at Conestoga directly from high school, continuing your education, retraining, or looking to upskill, we can provide you with a pathway to help you realize your educational goals.
Programs in the School of Business include one-year certificates, two-year and three-year advanced diplomas, as well as graduate certificates, and several honours degree programs. These include Accounting, Audit and Information Technology, Public Relations, and our International Business Degree with four optional majors: Marketing, Human Resources, Supply Chain Management, General Business and Sustainable Business Management.
The world of business evolves rapidly, as do our programs. Our curricula extend beyond basic business acumen and theory – they include ample opportunities for applied learning and skills development that prepare graduates for today's job market, and career advancement. Our faculty have extensive industry experience to help you acquire the valuable hands-on experience you need to succeed. Whether your passion is marketing, public relations, accounting, human resources, supply chain, sustainable business management or financial planning, at Conestoga you will graduate with the knowledge and skills to kickstart your career.
We encourage you to contact us for more information about how the School of Business can provide you with the skills and abilities that will give you the competitive advantage required to make you a success.
I look forward to seeing you soon.
Michelle Grimes, Dean
School of Business
Conestoga College Institute of Technology & Advanced Learning
Program Staff Contact Information
519-748-5220 ext. 3205
519-748-5220 ext 3924
519-748-5220, ext. 3078
Doon Campus, Room 2A218
519-748-5220 ext. 3866
Doon Campus, Room 2A218-4
Gratify your adventurous side and prepare for a career in the travel industry through an exploration of global destinations, attractions, cultures, and entertainment possibilities. You will become resourceful in planning spectacular travel getaways for clients by gaining insight into current trends in adventure tourism, ecotourism, culinary tourism, exotic vacations, niche cruises, destination weddings, special events, conferences, and more. You will learn to operate a reservation system, discern industry rules and regulations, and gain proficiency in completing a variety of bookings by utilizing different travel distribution channels. The program will venture into marketing strategies and analysis to understand consumer behaviour and will also address the fundamentals of delivering excellent customer service in an organization.
The program includes a work placement and the option to study abroad which both provide first-hand experience in daily operations within various sectors of the hospitality and tourism industry.
Through this program, you may also qualify for the Customer Service Certificate provided by Ontario Tourism Education Corporation (OTEC).
For more information please browse the website for a complete
Travel Consulting program overview.
Current Program Design
Part-Time students are registered in a
specific program design based on the year that a student begins in a program.
Program designs contain all the required courses necessary to graduate from the
program. Designs are evolving documents and may change from one academic year
to the next. These changes are to reflect the industry standards and
requirements for a graduate of this program. If a student does not graduate at
the end of the designated semester for the original program design, the student
is responsible for meeting any new program design changes in order to graduate.
Students can find their program
design on the Student
Portal by following the steps below:
- Log in to Student Portal
- Click on 'My Courses' tab
- Select 'View Progress Report' button
Program Learning Outcomes
The following program learning outcomes identify what students will know and learn by the end of their program:
- Proactively sell and promote destinations, tour packages, and other travel services based on thorough investigation and research of travel products and providers
- Prepare and issue accurate travel documentation in compliance with the Travel Industry Council of Ontario (TICO) requirements
- Apply customer service and solutions that anticipate, meet and/or exceed individual expectations, as well as organizational expectations, standards and objectives
- Work effectively with internal and external stakeholders to be compliant with industry practices and government regulations
- Incorporate self-directed career management strategies for ongoing professional growth
- Provide accurate travel information to clients regarding destination, transportation and accommodation options and travel costs
- Incorporate tips or recommendations for tourist attractions, foreign currency, customs, languages, safety, etc. when recommending travel products
- Use marketing concepts, basic market research, social networks, sales strategies, relationship management skills and product knowledge to promote and sell tourism products, services and customer experiences
- Organize simulated promotional events to support a specific travel product or service
- Apply knowledge of the various tourism sectors and their necessary interaction both with each other and government and other regulating bodies
- Investigate new tourism trends including culinary, eco, and adventure tourism
- Use appropriate technologies for delivery of travel and tourism products, services, and customer experiences
- Comply with relevant organization and workplace systems, processes, policies, standards, legal obligations and regulations, and apply risk management principles, to support and maintain efficient, safe, secure, accessible and healthy tourism operations
Graduating students will have and/or develop the following critical success factors during the program:
- Critical thinking
- Effective communication skills
- Presentation skills
- Decision making skills
- Effective time management
- Effective problem solving
- Computer skills
Expectation 1 – Group Work
A significant amount of group work is required in this program. Individual students are expected to be full participants in, and contributors to, each group based project/assignment within the program coursework.
Individual students who fail to meet this expectation, without documented extenuating circumstances, may receive a failing grade in the project/assignment. Guidelines will be provided outlining the requirements of group work by individual faculty members. Expectations will vary among faculty and students are expected to ask questions if they are not clear.
Expectation 2 – Attendance
Regular attendance is encouraged. Activities may take place during class time that the student will not be permitted to complete due to absence from class.
For more details on related occupations, job market information and career opportunities, see the Government of Canada website: https://www.jobbank.gc.ca/home.
Through this program, you may qualify for the Customer Service Certificate provided by Ontario Tourism Education Corporation (OTEC).
PAC – Program Advisory Committee
Each program at Conestoga has a Program Advisory Committee (PAC), which is made up of industry and academic representatives as well as current students and alumni. The committee meets twice annually to discuss the direction of the industry and improvements that can be incorporated into the program. This helps to ensure that what students are learning is relevant to their industry.
At the beginning of each academic year, the Coordinator(s) of the program will ask for student volunteers. The Coordinator(s) will select which student(s) will represent the program. The student represntative(s) are expected to attend the meetings. Student(s) are expected to be professional, dress in business attaire and engage in discussions.
Work experience is the field placement course of the Travel Consultant program and should therefore be the final course students choose to take in the program. This 42-hour course provides students with the opportunity to work in a travel agency or tour operator to showcase theories and skills learned in the program. Students are eligible to enrol in the work experience course provided the student has passed all pre-requisite courses.
The work experience is an unpaid mandatory part of the program design that is required for successful completion of the program. While it is the student's responsibility to secure his or her own work experience position, assistance is provided by the work experience coordinator in helping students select their placement position and to ensure students are placed in an appropriate workplace that challenges their skills and abilities.
Required Supplies and Textbooks
Any required materials for a course are listed on the course outline. Failure to obtain required materials may result in unsuccessful grades in the course. It is strongly recommended that students purchase their supplies, textbooks, etc., which are above and beyond the cost of their course, to increase their success within their program.
Awards, Scholarships and Bursaries
Please visit the Financial Aid website for further details about what awards or bursaries that may be available.
Pathways and Articulation Agreements Opportunities
The School of Business has a large number of pathways between programs. Program Support is able to discuss pathway options that may be available to students. In addition, students are able to access Conestoga Career Centre and meet with a Career Advisor to help them with their career goals and pathway decisions.
Conestoga College has articulation agreements with many domestic and international institutions. These agreements allow students to transfer into a specific program with advanced standing. Students must meet the academic requirements stated in the agreement.
Attendance in all classes is strongly recommended and is required for completion of any in-class assessments. Courses that are delivered in a classroom, on-line, remote, or in a lab setting, will discuss theories and concepts that all students are responsible for, regardless of their attendance.
Reporting of Absences
The Student Portal contains a mechanism for recording student absence(s) from class. This method of recording absence(s) must be used if the student is not present for an assessed item or does not meet the submission deadline. Assessed items that contribute to final grades are defined as the following:
- Practical skill evaluations
- Other, as defined by faculty
Students are encouraged to also record their absence when there is no evaluation. The Student Portal will provide a list of all absences from scheduled classes.
Student Absence for Assessed Material
Students are provided an instructional plan at the beginning of each semester for each course. This will include all important assessment and submission due dates in the course. Students are expected to attend all assessments set by faculty for their courses. A student who is absent from an assessment must:
- Report their absence on their Student Portal prior to when the assessment is due.
- Contact faculty before the assessment begins or assignment is due, via college email. Students must include in the email their name, student number and reason for absence.
- Provide appropriate documentation as required immediately following their return to the college, before alternative arrangements can be made. Please note that appropriate documentation must be applicable to the assessment date.
If the student has met the above criteria, it is their responsibility to then discuss with faculty the arrangements for a make-up test or alternate assignment immediately upon return to the college. Failure to report an absence and provide appropriate documentation when an assessed item is scheduled/due may result in a grade of zero for that assessment.
How to Report Absences on the Student Portal
- Log into the Student Portal and click on the 'Absence tab'.
- Indicate whether or not there is an assessment scheduled on that day by clicking 'Yes or No', as well as the reason for the absence (illness or other).
- Click 'Continue' to report the absence.
- Click 'I agree' to confirm the absence.
- Students will receive a confirmation email that they have recorded the absence for that day.
The Absence Recording System shows the student as being absent for the day, starting from the time that the absence is recorded. For example, if an absence is recorded for a specific day at 11:00 a.m. the system will show the student as being absent for all classes starting after 11:00 a.m. that day. The earliest that an absence may be recorded for a particular day, is after 8:00 p.m. the day prior to the assessment.
The earliest that an absence may be recorded for a particular day, is after 8:00 p.m. the day prior to the assessment.
If a student is going to be present for any other classes on the day for which they recorded an absence, students must notify the faculty for the classes for which they are in attendance.
If the student has met the above criteria, it is their responsibility to then discuss with faculty the arrangements for a make-up test or alternate assignment immediately upon return to the college.
Absence for Other ReasonsIllness
If a student is suffering from any condition that would impair their ability to perform their academic work or the nature of the health issue would also place other students/employees at risk, it is generally recommended that the student take a day or several days off until the illness is resolved.
Request for leaves of absence to attend to family illness, death or family problems are usually granted. These requests will be submitted to faculty who will consult with the Continuing Education Program Assistant or Chair if necessary.
Any student who receives a summons for jury duty must bring the document to their respective faculty as soon as possible. The faculty will consult with Program Support to determine what arrangements can be made to have the student excused from submission of assignments, if such duty interferes with the progress in the program. Students may also be required to engage in activities in the evening or weekends using eConestoga.
Students are permitted by Conestoga policy to be absent from class to observe a recognized religious holiday. The student must seek accommodation for religious observances in writing within the first three weeks of the semester and prior to the date of assessment that falls on the religious holiday. Expectations based on extenuating circumstances must be approved by the Chair.
Student absence(s) must be supported by formal, original documentation.
Class Cancellations due to Faculty Absence
All class cancellations due to faculty absences will be posted in the Student Portal on the left hand side of the main page. These notices in the Student Portal will be the only notifications of class cancellations due to faculty absences.
Faculty who are absent may or may not be informing students of class cancellations through college email and/or eConestoga, in addition to the Student Portal. Students should check their college email and eConestoga for possible assigned work.
Students have the option of receiving emails to their cell phones, notifying them of class cancellations due to faculty absences. To receive personal notifications students must subscribe to this service.
- Log into the Student Portal
- Select 'Notifications' under the 'Profile tab'
- Select the preferred notification method desired (email/SMS)
- Click 'Update'
Successful students will:
- Attend classes on time.
- Wear appropriate business attire when required.
- Log into the Student Portal to report an absence before class begins.
- Obtain from classmates and/or eConestoga any assignments or notes that were missed.
- Be prepared for class, ready to ask/answer questions and participate in classroom discussions.
- Submit assignments on time that are business professional.
- Engage in academic integrity on all assigned work and tests/examinations.
- Behave in a polite, ethical, professional and respectful manner toward all faculty, students, employers and colleagues both on and off the campus.
- Communicate effectively in English: reading, writing, listening and speaking.
- Ensure all emails sent to other students, faculty, or staff are written in professional business language. Abusive/inappropriate language will not be tolerated.
- Be a positive ambassador for the program and the college.
PlagiarismPlagiarism will not be tolerated. Please review the Academic Offences Policy and Procedure. All members of the Conestoga community are responsible and accountable for upholding academic integrity. Students are responsible for personally maintaining control of their own work at all times, so that breaches of this policy are less likely to occur. Failure to maintain academic honesty will not be tolerated, and students found guilty in any way will be disciplined in accordance with the policy. A range of penalties may be applied based on whether it is a first or subsequent offence and on the severity from a grade deduction to suspension from the College. Incidents will be dealt with in a graduated manner, including a warning stage for minor first offences. Educational opportunities and supports are provided throughout the process.
Examples plagiarism may include, but are not limited to:
- The work submitted or presented was done, in whole or in part, by an individual other than the one submitting or presenting the work.
- Parts of the work are taken from another source without reference to the original author (i.e. copying a paragraph, a page, a sentence, and/or someone's ideas).
- The whole work (i.e. case study, essay, business plan, etc.) is copied from another source or person.
- A student submits or presents work in one course, which has also been submitted in another course (even though it is the students original work), without the knowledge of/or prior agreement of the faculty involved.
Examples of unacceptable behaviours may include, but are not limited to:
- Using materials or electronic devices not authorized by the person giving the test.
- Collaborating with another student during a test without permission.
- Falsifications of an exam record or report.
- Knowingly using, buying, selling, stealing or soliciting contents of an exam or any assignment.
- Taking a test for another student or permitting another student to take a test for one's self.
- Attempting to bribe a faculty member to obtain a passing grade, or better grade on an exam or course.
Please note that faculty may require assessments to be submitted to drop boxes which scan for plagiarism.
Course outlines state the learning outcomes that will be covered during the course. Details about the evaluation method, the weighting of assessments, and any other specific criteria required to successfully complete the course are also listed on the course outline. Students are responsible for reviewing the outline and the requirements to pass each individual course. Evaluation requirements vary from course to course. The passing grade and specific course stipulations are listed under the evaluation section of the course outline.
Course outlines are in the Student Portal under the 'My Courses' tab and posted on eConestoga. Students are required to review the course outline to acquire the correct resources/textbooks (i.e. edition, volume, etc.).
Instructional plans will be provided to students on eConestoga. All assessment dates and deadlines will be posted on the instructional plan, including assignments, tests/quizzes, midterms, presentations, etc. This information acts as a guide to the course and will include a course schedule, which may be subject to change by faculty. Students are expected to review these documents, in coordination with the course outline, on a regular basis and note all key dates and deliverables.
Practices Within the Classroom
- Provide to students at the start of each course an instructional plan which indicates the due dates for all assessed items (assignments, tests, exams, case studies, presentations etc.), and the respective weighting of each item toward the student's final grade.
- Return assessed items promptly and review with students – generally, students are not able to retain their tests/examinations/assignments and should review thoroughly at this time. It is the responsibility of the student to ask any questions regarding the assignment with the faculty member outside class time if required.
- Respond to student requests for consultations to discuss performance or questions in respect to their coursework and assessed items.
- Respond to student emails/voicemails within a 48-hour period during business hours.
- Ensure course outcomes are covered in the assessment method.
- Attend and participate in lectures, presentations, group work, field trips or other activities related to the course/program.
- Adhere to all deadlines for assessed items, and write the final exam scheduled on the last day of class.
- Submit coursework in the requested format (described by the faculty member in the rubrics or guidelines) by the specified deadline.
- Fully disclose and completely reference all sources used in submitted course assessments and not engage in plagiarism.
- Advise faculty of circumstances that would prevent the completion of assessments - prior to the deadline - and provide required documentation.
- Use Conestoga email to communicate with faculty, not personal email or eConestoga, unless directed otherwise by faculty.
- Check Conestoga email on a regular basis.
Electronic devices may be used for learning or instructional purposes. Faculty or technologists may request devices be put away when a safety issue or distraction occurs. Approved devices used for accommodations are acceptable. Unauthorized devices in a testing situation will result in an academic offence and a grade of zero.
Students are not permitted to record lectures or take pictures without the consent of faculty and/or students. Content from the course is not to be posted on any external websites unless posted by faculty.
Students who are registered with Accessibility Services and have accommodations approved for recording lectures are permitted to do so with the faculty's knowledge.
Electronic Translator Use
The use of an electronic translator is prohibited. Courses are taught in English and students must be able to communicate in English.
Some courses have a research component, which may be college-based and/or in a host organization. Research must adhere to the highest level of ethical standards and is a reflection of Conestoga College. Faculty will provide more information relevant to the research requirements in the course. For further details regarding required
citing and referencing, please visit Library Services on campus.
Each faculty member will inform students of their guidelines for submitting assignments. For example, a case study format may not be the same for all faculty. Each faculty member will inform students of their late submission policies. It is the responsibility of the student to be aware of the course requirements for each of their courses. If an extension of time is required, the student must make the request to the appropriate faculty member well in advance of the due date - 24 hours minimum. Approval of the request is at the discretion of the faculty member.
Students can access interim grades throughout the semester on eConestoga. Final grades are submitted by faculty, approved by the Chair and posted on the Student Portal within 3-5 business days after the final examination.
The following grading system will be employed by faculty in reporting student achievement to the registrar's office. Specific programs/courses may require different minimum standards of achievement.
The following applies to School of Business course grading:
- The minimum passing grade for diploma/certificate courses is 55%, unless otherwise indicated on the course outline
- If a course has additional certification requirements outside of the college then the student must adhere to the passing grade for that certification
- If a course is repeated, the most recent grade will be used to compute the program GPA. However, both grades will show on the student's academic transcript
- If the first course taken is a failure and the same course is repeated and it is also a failure, only the most recent failure will be used in the calculation of their GPA
- Students who are permitted to write a supplemental exam in a diploma/certificate course will receive a maximum grade of 55%, if the supplemental is passed. If the supplemental is not passed, the failing grade will be retained
College Email Communication Requirements
College email must be used to contact faculty, Chair, academic support, etc. The information within the email must be kept professional. Students are required and expected to check their college email regularly. All students are assigned a college email during their active time at Conestoga College.
Please note that eConestoga email is course specific only, and may not be available for all courses. Therefore, college email must be used for all college contact, unless otherwise directed.
If there are any issues accessing college email, please contact the IT department at: firstname.lastname@example.org or by telephone at 519-748-5220, ext. 3444.
Academic Concerns During a Course
If a student has a concern regarding an assignment, lab, midterm, final exam, etc., the student must first meet with the faculty to discuss the situation. In cases where a satisfactory outcome is not achieved by the student, the student can contact the Program Assistant. If further action is recommended by the Program Assistant, a meeting will be arranged with the Chair. Please note that formal academic appeals for assessments (worth 25% or greater) must be made within five business days of a grade being posted.
Final examinations are held on the last
scheduled class of the fall, winter, and spring semesters, unless indicated
Failure to attend an exam, without prior notification and valid documentation, will result in a mark of zero, (0%).
The following rules apply to all testing situations:
- Students are required to bring their student ID cards to all exams and are required to display it during the exam.
- Part-time students are not issued a student ID and can use government photo ID.
- Backpacks, purses, wallets, pencil cases, etc., will be placed in a location designated by the faculty. Only permitted items are allowed on the desk.
- Students must wait until the proctor directs them to commence, before turning over and starting their exams.
- Students are not permitted to talk after the exam has started, except to the proctor.
- Students are not permitted to leave in the first 30 minutes of an exam.
- Students will not be permitted to enter the exam room after 30 minutes or after any student has exited the exam room.
proctor has the authority to assign seats.
- No unauthorized software/internet usage is permitted in computer exams.
- All personal electronic devices must be turned off and placed away from the student.
- Students will be responsible for errors when completing a Par Score Sheet.
- Mathematical calculators are permitted as designated by faculty.
- The use of an electronic translator is prohibited. Courses are taught in English and students must be able to communicate in English.
- If a student needs to leave the room during the exam for a washroom break, they may be accompanied. The proctor will ensure that the elapsed time is reasonable. No other student will be permitted to leave the class until the previous student returns.
are required to sign out when leaving the examination room and sign in
when returning. Washrooms may be monitored during exams.
Accommodations are made for students with disabilities, as determined by Accessibility Services. Faculty reserve the right to request special accommodations for students, if required. For further information regarding Accessibility Services, please email them at email@example.com, call them at 519-748-5220 ext. 3232, or visit their office, room 2A105.
Student Identification Requirements for Midterms and Final Examinations
Full-time and part-time students enrolled in a full-time program are required to obtain their ONE Card from the ONE Card office (room 2E08). ONE Cards are required as identification for midterm and final exams in all courses. Time missed from an exam while obtaining a ONE Card will not be added to the time allowed to complete the exam. Please note that students will be charged a replacement fee if they are obtaining a replacement ONE Card.
Part-time students not enrolled in a full-time program are permitted to provide valid government photo ID, such as a driver's license in place of a ONE Card as they are not eligible to obtain a ONE Card.
The School of Business 1B47 Administration Office will no longer provide students with identification verification (green slip) forms to students without ID.
All tests and examinations must be written on the dates and at the times scheduled. Students who miss tests or examinations will automatically be given a grade of zero, unless they have provided prior notification and valid documentation as required for their absence. Faculty will identify students who have provided appropriate documentation as required and communicate alternative exam information to the student.
Students who schedule trips or have other personal conflicts with scheduled tests or examinations will not be provided with the opportunity to write at another time. Scheduling of employment, childcare or vacations are not valid reasons to permit a student to write at an alternate time.
Examination Conflicts/Alternative Exam DatesAn examination conflict is when two exams are scheduled at the same time on the same day or with less than one hour in between two different exams.
The School of Business alternative exam date rules are as follows:
- It is the student's responsibility to review the exam schedule and identify any conflicts prior to the start of exams. Please be sure to note dates and times.
- It is the student's responsibility to contact their faculty by email to arrange an alternate time for one of the two exams.
- The alternative exam time must be arranged prior to the start of the exam.
- A decision as to whose exam will be administered on the alternative exam day is the student's choice.
- One of the faculty members or Program Assistant will notify the student of the above decision and advise them of the day/time/room for their alternative exam.
- If the
alternate exam date does not work, the student will need to work it out
directly with their faculty members immediately.
Bad Weather Conditions and Testing
If the College is closed due to extreme weather, all assessments to be administered during a regularly scheduled class will be postponed until the next class.
If the College has to be closed in an examination week, the examinations scheduled for that day will be added to the end of the examination schedule, which will be extended by an additional day.
Students who cannot travel to the College due to extreme weather (eg. travel advisories or road closures) in their local area are responsible for notifying their faculty of their inability to write on the day of the assessment. The notice must be provided by email or telephone prior to the time of the scheduled assessment. Students who fail to provide this notice will receive a grade of zero. Students must make arrangements to write the assessment immediately upon their return to the College.
Notice of College closure will be posted on our website by 6 am the day of. Notice of cancellation of evening classes will be posted on the website by 3 pm the day of (see College/Campus Closure Practice for more information).
The safety of our College community is a top priority. Conestoga services a large area and it is recognized that conditions can vary widely within the region. Always exercise your best judgement with respect to travelling during extreme weather based on your individual circumstances. Public transportation, where appropriate, may be the safest option.
Supplemental work is an opportunity for a student to clear a failing grade. Course outlines state if a course is eligible for a supplemental exam opportunity. Not all courses qualify for supplemental work.
Students must meet the mandatory conditions listed below to be eligible. Students who complete supplemental work and receive a passing grade will have their final grade changed to the passing grade for the course, as stated on the course outline. Students who do not pass the supplemental work will retain their original failing grade. Students will have to pay to retake the course to achieve a passing grade.
Within seven days after the final grade for a course is posted, supplemental opportunities are administered by the School of Business faculty. This may vary for the fall semester due to the winter break.
Mandatory Conditions for Supplemental Work
Students must be currently registered in the course and meet the following conditions:
A student who is unsuccessful in one course in the final semester of their program who is:
one course short from graduate status
and their final grade is 50% or more in the failed course
and the course is not offered in the following semester
Then a student can enquire with their faculty if there is an option for them to access a supplemental opportunity. Supplemental opportunities will be at the discretion of the School of Business.
For more information visit the College Policies, Procedures, Practices and Guidelines webpage then click on the Academic Administration side tab and search for the document entitled Clearance of Academic Deficiency.
Students are advised to seek academic assistance directly from their faculty, or Program Assistant if concerns arise. Students are also encouraged to access the various support services available that will enhance their learning experience at Conestoga College. For further academic and student assistance please review the links below:
It is the student's responsibility to be aware of various important academic dates throughout the year. These academic dates are posted on the college website one-year in advance. Please note that Continuing Education courses may have different start dates and exam dates for courses.
Students have access to review all start/end dates and the drop/refund deadlines through their Student Portal under the 'My Courses' tab. Students must hover their mouse over the calendar icon beside the course to see the dates. This information is available 24/7 on the student portal.
Academic Standing Decision and Promotion
A student's academic achievement is based on the promotion guidelines established by the program. Students are required to register in the program by completing a program application form in order for credits to be applied to the program. Students are responsible for following their designated program design to be eligible to graduate.
A student who has previously withdrawn from the program (de-registered), upon re-application to the program will be placed in the appropriate level for the current program design. This can result in additional courses required for completion in the new program design.
Clearance of Failed Courses
There are a number of ways a student can work towards correcting failed course(s). It is recommended that students register in their failed courses as soon as possible.
A student may be discontinued from the School of Business on either academic or non-academic reasons, as set out in the Discontinuance Procedure. Discontinuance decisions for academic reasons are made at the end of each academic semester.
Re-admission to a Program
If the student is re-applying to a different version of a program they must submit a completed Conestoga College program application form to the Registrar's Office and pay the application fee.
Students do not need to clear failed courses that are not part of the designated program design.
Re-admission to a program is not automatic. In all cases, re-admission to programs in the School of Business will be at the discretion of the Chair.
College-wide Policies and Procedures
Student Protection Acknowledgement
A Student Protection Acknowledgement confirmation pop-up will appear when a student logs into the Student Portal on a yearly basis. This will direct students to policies and procedures relevant to their academic responsibilities. All Conestoga College wide academic policies and procedures are listed on the college website under "About Conestoga", "Policies and Procedures".Students are advised to review and comply with all policies and procedures, including the following:
- Academic Dispute and Resolution Policy & Procedure
- Academic Offences Policy & Procedure
- Clearance of Academic Deficiency Policy & Procedure
- Convocation Procedure
- Co-operative Education Policy
- Discontinuance Procedure
- Evaluation of Student Learning Policy & Procedure
- Grading Procedure
- Program and Course Withdrawal and Refund Procedure/International Student Withdrawal and Refund Procedure
- Readmission Procedure
- Religious Holiday Policy & Procedure
- Student Rights and Responsibilities Policy & Procedure
- Student Feedback Policy
- Student Fees Policy & Student Fee Invoicing and Payment Procedure
Students must follow all of the policies and procedures for Conestoga College and it is expected that faculty will accept, fulfil and enforce these standards.
General Education / Interdisciplinary Electives
School of Interdisciplinary Studies
The purpose of diploma General Education electives and Interdisciplinary electives is to provide graduates with the skills and knowledge to succeed not just in their chosen career fields, but in all life paths. Working collaboratively with your program, diploma General Education and degree Interdisciplinary elective courses cultivate critical and creative thinking skills, civic engagement and knowledge of the broader world of arts, culture and science that helps make you more reflective, creative, and effective in your own life.
All Ontario College Diploma, Ontario College Advanced Diploma, and Degree programs at Conestoga require students to complete general education electives / interdisciplinary breadth.
More information on these courses can be found at www.conestogac.on.ca/electives.
Conestoga recognizes you may have formal post-secondary education that may allow you to enter a program at an advanced level or provide for individual course exemptions.To ensure your credits are eligible for transfer, please contact our Credit Transfer Office. The Credit Transfer Policy and Procedure are available on the college website. For more information, visit the Credit Transfer & PLAR page.
Prior Learning Assessment and Recognition (PLAR)
Conestoga recognizes prior learning of skills, knowledge or competencies that have been acquired through employment, formal and informal education, non-formal learning or other life experiences. Prior learning must be measureable at the required academic level and meet Conestoga standards of achievement for current courses.
Students must be at least 19 years of age or have an Ontario Secondary School Diploma (or equivalent) to be eligible to apply for PLAR.
Students who would like to change programs within the School of Business may do so by completing and submitting a program application form to the registrar's office. Prior to completing the program application form, it is recommended that the student meet with the Program Assistant. If considering transferring to a program outside the School of Business, students may want to discuss options with a Career Advisor. When a student moves from one Conestoga program to another and where course numbers/codes are identical or equivalent, automatic credit is given if passing grades are met.
Registering in Courses
Students can register in a course under the 'Browse Continuing Education' tab in their Student Portal.
Students may wish to consult their Program Assistant prior to dropping a course on the Student Portal. Dropped courses will appear as "W" (withdrawal) on transcripts if the student withdraws before the deadline date. If the course is dropped after the deadline, the student will receive an "F" (fail) on their transcript.
Students can drop a course on their own from the Student Portal, under the 'My Courses' tab.
Withdrawal from Program
Please note Continuing Education students are not required to complete a withdraw form if they choose to discontinue.
ConvocationStudents are eligible to attend convocation once they have applied to graduate from an Ontario College Certificate or Diploma program.
For more information, please visit: https://www.conestogac.on.ca/convocation/.
Ontario Colleges of Applied Arts and Technology Continuing Education Survey
The Ontario Colleges of Applied Arts and Technology Continuing Education survey is completed every three years and provides information regarding student's experiences in Continuing Education across the province. This data assists with improving Continuing Education student's experiences by learning about perceptions and experiences in a program or course.
Periodically, program specific surveys and focus groups are conducted to collect program relevant date for effective planning.
Key Performance Indicators
All college programs in the province are evaluated using Key Performance Indicators (KPIs) through the Ministry of Colleges and Universities (MCU). This Student Experience Survey is conducted each academic year in select classes. Strategic goals to improve the programs are developed from these results. This data and other data specific to the campus and the program/school are collected so that Conestoga College can continually improve quality.
Student Appraisal of Teaching (SAT)
The Student Appraisal of Teaching (SAT) allows direct feedback from students on teaching for a particular course. Completion of the SAT forms give teachers and academic managers valuable information to use for the improvement of teaching at Conestoga.
The SAT process has two components: the Early Course Check-in and Full-SAT. The Early Course Check-in is 5 questions, occurs during week 5 of classes and provides early feedback to faculty about the student experience within their classroom. The Full-SAT is 44 questions and occurs late in the semester; a summary of the results goes to the faculty menber and their academic manager. Typically about one-quarter of the faculty is appraised per term. All full-time faculty have a SAT review at least once every two years. Part-time faculty may be reviewed more frequently. Continuing Education students may have an opportunity to complete a SAT form during their Continuing Education course.
Refer to your Student Guide for Conestoga's Safety and Security services and procedures.
Note: Students may be required to sign a Conestoga College ITAL (CCITAL) Acknowledgment of Safety Training and Responsibilities Form depending on program requirements.
Emergency Telephone Messages
It may be necessary for family members to contact a student in an emergency situation. Family members need to know the student number, program name, school, and campus the student is registered in, to aid Security in locating the student. This information will be required when the family member calls. Please have family members contact Security directly at 519-748-5220, ext. 3357 - only if it is an emergency.
After Hours Access
Conestoga hours of operation are 7:00 a.m. to 11:00 p.m. Conestoga recognizes that in some programs of study, students may require after-hours access to classrooms and labs. After-hours access is maintained in accordance with the academic needs of individual programs. The after-hours access is a privilege, not a right.
If after-hours access is required, faculty must contact security in advance, with the student(s) name, ID number, and program information, along with signed paperwork approving access. The student must follow these guidelines:
- Be in the designated room with another approved person
- Inform security immediately of any out-of-the normal situations
- Have student identification card available
- Notify security upon departure
- Not move furniture
Refer to the Student Guide for more information.
Paid parking is in effect at all Conestoga Campus locations. Pay and Display machines are available for purchasing daily parking passes in Lots 6, 10 and 11 (Doon). You can also pay for parking with the Honk mobile app. Since enforcement is conducted daily, please ensure you have the proper parking permit/pass displayed to avoid a parking ticket infraction. If additional information is required please contact Parking or Security Services.
Academic Delivery Plan and College Hours
Academic Delivery Plan Fall 2021
In response to the COVID-19 pandemic, Conestoga has developed an academic delivery plan for the Fall 2021 semester. The safety and well-being of our college community remains our highest priority. Our academic plans and decisions continue to be based on the advice of public health authorities.
Some programs will be delivered in a hybrid format (a combination of remote and on-campus learning). Other programs will be delivered in a remote format only. Courses in which remote delivery is not possible will be offered entirely through on-campus delivery.
For the Fall, only students who have classes scheduled on campus will be pre-approved to be on-campus. Students need to complete a mandatory pre-approval process before they can attend their class. Students who do not have scheduled activity are not permitted on-campus. Support services for students will continue to be available remotely.
For the Fall 2021 semester, to support physical distancing on campus, full-time courses at Conestoga are delivered Monday to Sunday, 8 a.m. to 10 p.m.
Program courses may use web-based services with data centres outside of Canada. Students may be expected to complete assessments where information is transmitted outside of Canada. Students who do not wish to submit their information to other countries have the right to opt-out. It is the responsibility of the student to notify the instructor if they, in the first week of term or at the time assignment details are provided, wish to submit an alternate assignment.
Course examinations may be administered through a remote proctoring service to assure academic integrity. Ensure that you meet the system requirements that will allow the recording of your computer screen, webcam, and microphone.
Attendance at Evaluations
Working Together to Plan Your Success
Your success matters! As an emerging professional, it is important that you demonstrate the same professional attitude to your program that you will be required to demonstrate to your future workplace. Regular, punctual attendance, and active participation in scheduled classes, field and clinical placements, labs and any on-campus and off-campus activities scheduled by your program will help you to understand and master the learning complexities of your program.
If extenuating, unplanned circumstances require you to miss a class, please note that it is your responsibility to follow up with individual faculty members and to acquire any missed information.
Attendance for Evaluations
Evaluations are critical components of each course and your overall success in your program. An evaluation is defined as a test, exam, presentation or any other formal assessment that contributes to your course mark that requires your presence, in class or on-line. Please note that in many programs across the College, every field placement, clinical day, and lab/shop day is considered crucial to your overall learning and success and the expectation is that you attend. If you are in a program that includes field or clinical placements, labs/shops, or any other on or off campus activities, it is essential that you discuss attendance requirements with your program faculty in order to understand expectations and consequences.
Your attendance for all evaluations is a requirement. If there is a concerning pattern of absence from evaluations across your program, you may be asked to meet with the Program Coordinator and/or Student Advisor to discuss strategies for success.
While circumstances such as religious holidays and academic accommodations may necessitate rescheduling of evaluations and will be accommodated, please note that there will be no special arrangements made for rescheduling evaluations due to personal conflicts such as work or vacation plans.
In order to facilitate a smooth implementation for all scheduled evaluations, both you and your program faculty have responsibilities which are listed below:
- To communicate all course obligations to you at the beginning of each semester through the Instructional Plan, including evaluation and presentation dates.
- To communicate, in writing, any unplanned extenuating circumstances involving the college, the program or the faculty members that may require changes to the course schedule.
- To provide alternative evaluation arrangements for missed evaluations/work due to recognized religious holidays as defined by the College Employer Council and documented accommodations through the Accessibility Office.
- To accept alternative evaluation requests in good faith and examine based on the unique circumstances and students' individual needs.
- To facilitate alternative evaluation arrangements as described below.
- To be informed about all course obligations and due dates.
- To inform your faculty member in writing of the need to reschedule evaluations due to a religious holiday as defined by the College Employer Council.
- If you have to be absent from any scheduled evaluation, report your absence on the Student Portal using the procedure below. You must do this prior to the start of the evaluation or risk receiving a mark of zero.
How to Report Absences on the Student Portal
- Log into the Student Portal and click on the 'Absence tab'.
- Indicate whether or not there is an assessment scheduled on that day by clicking 'Yes or No', as well as the reason for the absence (illness or other).
- Click 'Continue' to report the absence.
- Click 'I agree' to confirm the absence.
- You will receive a confirmation email that your absence has been recorded.
Important! Please note the following:
- The earliest you can record an absence for a particular day, is after 8:00 p.m. the day before. You must report each day you are absent.
- The Absence Recording System will show you as being absent for the day, starting from the time that you recorded the absence. For example, if you record your absence on a specific day at 11:00 a.m., the system will show you as being absent for all classes starting after 11:00 a.m. that day.
- If you are going to be present for any other classes on the day for which you recorded an absence, please let the faculty member know by attending or following up by eConestoga or college email.
- When you return to campus, make eConestoga or email contact immediately with the faculty member associated with the evaluation you missed in order to arrange appropriate follow up.
Valid Absence from Scheduled Evaluations Less than 20%
Conestoga recognizes that unexpected circumstances such as brief illness do arise during the semester and that a visit to a health practitioner may not be necessary. A valid absence from a scheduled evaluation worth less than 20% of the final grade which is not documented through the Accessibility Office or previously arranged due to religious holidays, will be accommodated once per course during the semester, subject to proper communication as described in the Student Responsibilities section above. If the evaluation cannot be rescheduled, (for example an experiential activity, lab or participation in a group presentation) reallocation of marks to another evaluation item will be determined by faculty and communicated to student via email to their eConestoga or college email address, or documented on an interview record and signed off by both faculty member and student.
Absence from additional scheduled evaluations worth less than 20% in the same course may require documentation for verification.
Valid Absence from Scheduled Evaluations 20% or More
Absence from scheduled evaluations worth 20% or more of the final grade that are not documented through the Accessibility Office or arranged due to religious holidays, will require appropriate documentation for verification, subject to proper communication as described in the Student Responsibilities section above.
Alternative Evaluation Arrangements
- Faculty members will determine alternative evaluation arrangements as appropriate.
- Students will complete any necessary forms.
- Students are required to complete the alternative evaluation as scheduled. If an evaluation cannot be rescheduled (for example an experiential activity or participation in a group presentation) reallocation of marks will be determined by faculty and communicated to student via eConestoga or college email or documented on an interview record and signed off by both faculty member and student.
Program Handbook Revision Log
- July 2021
- June 2020
- July 2019
- July 2018
- June 2017
- June 2016
- June 2015
- June 2014
Conestoga's Accessible Learning services provide support for students with permanent and temporary disabilities who feel they are encountering barriers to learning. They work with students to understand the impact of a disability in the college environment and will help develop a success plan that considers student goals and required academic accommodations. Accessible Learning will also communicate necessary accommodations to professors on behalf of the student.
To consult with an Accessibility Advisor about accommodations please make an appointment by emailing firstname.lastname@example.org or calling 519-748-5220 ext. 3232.
Exceptions for non-accessibility focused issues need to be consulted on with your professor. Final approval for exceptions unrelated to academic accommodations rests with the program chair.