Human Services Foundation
2022/23 | Conestoga College
Program Code: 1053
Conestoga College Institute of Technology and Advanced Learning
This is a companion document to the current Conestoga College Student Guide
COVID-19 and Academic Program Delivery
In response to the COVID-19 pandemic, Conestoga academic plans and decisions will continue to evolve to reflect the advice of public health authorities. Please consult the COVID-19 Information page for the most up-to-date information on college protocols.
Expectations regarding course delivery, participation, and assessments will be communicated by your faculty member at the start of the semester and included in the instructional plan.
Program technology requirements are posted on the program web page. Students in hybrid delivery courses will require a device, webcam functionality, and reliable Internet access.
Program Handbook Guidelines
The purpose of this handbook is to provide students with program-specific details and other important information. The material in this handbook is accurate at the date of posting and is applicable for the current academic year. Students will be informed of handbook changes that occur, if any, through college email. Program handbooks are updated yearly, and students must check their program handbook for the current edition.
This handbook must be read in conjunction with general information about Conestoga College found on the website and in the Student Guide. The information in the Student Guide and on the college website applies to all students, regardless of program.
To the School
of Community Services
The pursuit of post-secondary education is an important decision, and we are honoured that you have chosen a program at Conestoga in the School of Community Services.
Here at Conestoga, you will learn from program teams who are dedicated to your success. These teams have extensive community services, academic and research experience. They will work with you as you develop the practical knowledge and theoretical skills required to launch your future career.
As part of your learning experience, we are proud to provide you with state-of-the-art learning facilities that include college-operated child and youth development centres, an on-campus EMS station and a high fidelity live fire training site. Through these facilities, you will have multiple opportunities to engage in active learning experiences that will build your skills and develop the critical thinking required to solve problems and help shape your successful future.
I invite you to plan for success from day one - know what is expected of you and what resources are available for you. Today marks the first day of becoming the professional you aspire to be.
I wish you all the best,Goranka Vukelich, PhD
Executive Dean, School of Community Services
Steps to Your Success
1. Use MyConestoga to Connect To:
- Your Conestoga Email: Your official vehicle for all college communication.
- eConestoga: Your resource for all course-based information.
- Student Portal: Where you will find your final grade information, college tuition invoices, class schedules and absence reporting.
- Practicum Health Requirements: Keep track of your requirements on an ongoing basis; check that they are complete to allow you to go on your practicum (if applicable).
2. Know Your Academic Schedule And Plan Around It
- Course Schedule: This is a timetable of all your classes for each semester.
- The Academic Year Critical Dates: Program start and end dates, holidays and deadlines for course add/drop and withdrawal, are located on the college website. Plan around these dates to ensure you are here when you need to be--including the potential need to be present for the two weeks after the semester ends if you might need to complete supplemental work to allow you to continue to the next semester.
3. Be the Professional You Wish To Become
Civility, respect and professional behaviours will be key in the quality of your learning experience—and a future employer's first and lasting impression. Pay special attention to the following:
Professional Dress & Conduct: See Professional Conduct section for professionalism expectations for your program. The college's Student Guide sets out expectations of student conduct for our community at Conestoga
- Pre-practicum Health Requirements: Pay attention to the deadlines listed on your documents.
- Social Media: Use responsibly. See Standards of Conduct section of the Handbook.
4. Attend To Enhance Success
Attendance for class, labs and field placement supports student learning and your experience as a future professional.
- Absence from Evaluations: Must be reported in the Student Portal before your scheduled evaluation time. See attendance for evaluation section in the handbook.
5. Take Responsibility for Your Academic Status
Make yourself familiar with what is expected of you, and if you have questions, ask.
- Fee Payments: Payment is required to attend classes. Check your Student Portal for invoices.
Credit Transfer/Exemptions: Conestoga supports the transferability of academic credits between programs and educational institutions through recognized transfer pathways, articulation agreements and course-to-course equivalences. Refer to the Credit Transfer & PLAR website.
Academic Policies & Procedures: May be found under Policies and Procedures. Please read and understand the Rights and Responsibilities website.
It is the student's responsibility to be aware of various important academic dates throughout the year. These academic dates are posted on the college website.
Please note that Continuing Education courses and Apprenticeship programs may have different start dates and exam dates for courses.
Letter to Students
Dear Human Services Foundation Student,
Welcome to the Human Services Foundation Program at Conestoga College!
This handbook has been prepared to provide further information about academic standards, guidelines, and processes specific to the Human Services Foundation (HSF) Program. Reading, understanding, and following the information in this handbook is an important first step in your continued success in this program and your chosen profession. The handbook has been compiled with careful consideration for your personal and professional growth during your year at the college. If you do not understand any of the information in this handbook, please ask the faculty or Chair for an explanation.
Use the index in this handbook as your guide and the contents as your continuous reference as you proceed through the program. The Human Services Foundation Program learning team will refer to the handbook often, but the responsibility for knowing the program standards is ultimately yours.
In addition to this Program Handbook, the Conestoga Student Guide outlines important policies and procedures for you to follow. The Human Services Foundation Program Handbook is a supplement to, but not a replacement for, the Conestoga Student Guide.
We are here to help you have a successful year. Should you experience difficulty or need assistance in any area of your studies, please come and speak with us, and we will work with you to help support your success in the Human Services Foundation program.
All the very best to you in your studies.
Goranka Vukelich, Executive Dean, School of Community Services
Human Services Foundation Program Learning Team
This one-year certificate program is designed to support students as they prepare to enter a variety of career-based academic programs in the human service fields. The program will strengthen students' academic skills and assist them in developing greater knowledge and awareness of the range of human service career options. Through intentionally designed program activities, students will engage with relevant career programs in order to develop a fuller understanding of the professional requirements of those programs and determine personal suitability and fit.
Our students have interests in careers related to programs such as Recreation & Leisure, Social Services, Early Childhood Education, Educational Support, Police Foundations, Protection, Security and Investigation, Community and Criminal Justice, and Child & Youth Care. In addition, many students have an interest in the health domains such as Nursing and Personal Support Worker and a few even determine that a career in business or administrative work might be of interest.
Completion of the HSF Certificate is potentially, a stepping stone. During this program, students may apply for admission into other educational programs (diploma or potential degree level) that will give them specific training, knowledge and skills for their desired occupation in the human services field.
Please note that completing this certificate does NOT guarantee admission into any program. Students are required to fulfill admission requirements as listed by those programs into which they apply. However, Conestoga College will most definitely consider the achievement of students who have completed the HSF certificate as they apply to other programs and students who successfully compete the HSF program may be eligible for bonus marks toward application into other human services diploma programs. Please consult admission requirements of other programs for details.
This Program Standards Handbook is intended to provide a general guide. It is a complement to the Conestoga Student Guide. Please consult both.
Program Learning Outcomes
Recognizing that HSF is a foundations program, there are several goals that the program endeavours to reach. In addition, the purpose of the HSF program is to introduce the student to the various careers that make a difference in others' lives, in order to facilitate the student's further academic and career planning for a potential career in the human services field.
In this regard, the program learning outcomes are as follows:
- Demonstrate communication and academic skills at the post-secondary level in preparation for future academic learning.
- Use a variety of college resources for the purpose of enhancing student success.
- Assess the careers in human services fields and their associated requirements for the suitability to self.
- Analyze the academic and professional requirements of careers in the human services fields.
- Describe how the contributions of professionals working in human services fields impacts on the health and wellness of individuals and communities.
- Discuss basic theoretical concepts and practices applied in the field of human services.
Our students come from many paths. Some have spent some years in the work force and are looking for a career change. Some may want to give back to their community. Others may wish to embark upon a career where they can tap into what they believe to be their inherent "people skills". Some have come directly from high school. Our age range is particularly diverse and we aim to create a learning experience that is useful to everyone. The program helps students to explore their motives for wanting to work with others, what their career interests might be and then, to help students direct their plans to a future course of study.
Program DesignAll HSF students will complete a common first term.
|Course Number||Course Name|
|COMM1085||College Reading and Writing Skills|
|HSF1005||Enhancing Student Success|
|HSF 1057||Interpersonal Behaviour and Human Services|
|HSF1180||Career Exploration in Human Services|
In the second semester, all students will take five common courses and you will have the option of taking a degree-stream or a diploma stream. Decisions for which stream you wish to pursue need to be made in the first term and you will need to fulfill prerequisite requirements as necessary.
|Course Number||Course Name|
|HSF1035||Social Issues in Human Services|
|HSF 1220||Applied Human Services Practices|
|COMM 1835||Foundations in Presentation Skills|
|Diploma Stream Students:|||
|HSF 1230||Digital Literacy|
|Degree Stream Students:|||
|MAT 1005||Math for Data Management|
Program Map describes your learning journey with three important components:
- All courses focus on you demonstrating development towards the program outcomes and capabilities through your program journey.
- There are themes for your learning that will inform you on the courses you will take to develop program capabilities.
- Each semester has a theme that creates milestones for your learning within a semester and your journey from one semester to the next semester and ultimately to your readiness to graduate.
Engaging into College Education
Strengthening Learner Capabilities for Next Steps
Human Services Attributes
|English I||Foundations in Presentation Skills|
|Essential Mathematics||Digital Literacy OR Math for Data Management|
|Enhancing Student Success||Social Issues in Human Services|
|Career Exploration in Human Services||Group Dynamics|
|Development Psychology||Understanding Diversity|
|Interpersonal Behaviour and Human Services||Applied Human Services Practices|
- Professional oral and written communication
- Critical thinking
- Effective organizational and study habits.
- Ability to utilize a variety of college resources to enhance student success.
- Ability to work in groups.
- A fuller understanding of the range of careers in the human service fields and the professional requirements associated with those careers.
- Ability to understand the complexities involved in working with a range of diverse populations.
- Assess personal strengths and interests.
- Develop suitable career goals.
- Determine and implement academic steps in order to reach those goals.
Program Design for Your Cohort
Students can find their program design on the student Portal by following the steps below:
- Log in to Student Portal
- Click on 'My Courses' tab
- Select 'View Progress Report' button
Courses are listed by level/semester. Students can also view courses for the most current program design for this academic year on the Conestoga College website. To find these courses, students need to scroll down the page to the 'Program Courses'.
Credit Transfer, Pathways & PLAR
Conestoga recognizes you may have formal post-secondary education that may allow you to enter a program at an advanced level or provide for individual course exemptions. To ensure your credits are eligible for transfer, please contact our Credit Transfer Office at: email@example.com.
The Credit Transfer Policy and Procedure are available on the college website.
If you are currently a Conestoga student and want to continue studying at Conestoga, there are a number of different pathway opportunities available to you.
Whether you wish to transfer to another program or apply to a new program after graduation, Conestoga has established pathways, to help you meet your goals.
Conestoga College has articulation agreements with many domestic and international institutions. These agreements allow students to transfer into a specific program with advanced standing. Students must meet the academic requirements stated in the agreement.
For more information regarding pathways at Conestoga, contact the Credit Transfer Officer at 519-748-5220 ext. 2166.
Your Program Team
Your program team includes faculty, staff and administrators who are committed to your success. If you have questions about your progress in the program, course work or field placement, please take the time to connect with them.
Communication and Contact Information
|Mike Mainland, |
Jess Balzer, Program Assistant
Lorri Sauvé, Chair, Social Services and Specialized Programs
Goranka Vukelich, Executive Dean
Alexia Giroux, Student Success Advisor
Program Team Availability
Your professors will outline their office hours in the first class. These times may also be posted for students to consult with their professors about any academic issues or to receive assistance related to coursework. If students anticipate a need for additional time, they are asked to make an appointment. In general, faculty members are very accommodating and are very willing to spend time addressing student concerns.
At the Doon Campus faculty, workspaces are located in 3B. As our Program Team has diverse schedules, it is best to make an appointment to ensure they are available. A telephone, along with a staff telephone directory is available outside the entrance to the workspaces in 3B. If you have an appointment with a program team member, please call to confirm that you have arrived. If you do not have an appointment, please email the person you wish to meet with to confirm that they are present and can see you. In the interest of respecting the work environment for everyone in this area, please do not enter into the program team workspaces without first contacting the person you wish to speak with. Zoom meetings have worked extremely well for faculty and students and are encouraged.
At the Brantford campus, faculty will share specifics about the preferred location and setting appointments for meeting with students.
Contacting Program Staff
When contacting program staff outside of class time it is advisable to use email. Your message should include the following information:
- First and last name
- Student Number
- Course and level
- Brief description of the reason for contact
Conestoga College will provide the student with a Conestoga email account that will serve as your email for use between yourself and faculty during your time in the Human Services Foundations Program. Please use the Conestoga email account assigned to you in communicating with us rather than any personal emails such as Hotmail, Yahoo, Gmail, etc. We cannot guarantee that we will respond to emails other than ones sent through the college accounts while you are enrolled in the program. Students are strongly advised to make phone calls to professors in addition to sending emails.
Posted Information for Students
Marks are obtained through the Student Portal on the College's Website. The Student Portal is also the site where students can obtain their timetable and other college-wide notices. eConestoga is the online educational complementary forum through which Conestoga offers online courses, hybrid courses and course-related information. As such, for some courses, you can obtain assignments, lecture notes, links, etc. as they pertain to your course. The eConestoga site will also have a bulletin board where students can post topics and issues of interest so long as this is done respectfully and does not violate the Student Guide.
Program Advisory Committees (PACs)
Program Advisory Committees (PACs) provide the necessary link between Conestoga and the community it serves. PACs operate in an advisory capacity to Conestoga administration with the objective to keep Conestoga responsive to current and future workforce needs, trends or opportunities in industry and the marketplace.
All post-secondary education programs of study at Conestoga, both full-time and part-time, which lead to an employment related credential, or are approved by the Ministry of Colleges and Universities (MCU), will be associated with a PAC, with the exception of apprenticeship and pre-apprenticeship programs. For any program not leading to an employment related credential, such as foundation programs, PACs are optional.
At the beginning of each year, the coordinator(s) of the program will ask for student volunteers. The coordinator(s) will select which student(s) will represent the program at PAC. Student attendees are important members of the PAC and are expected to be present at all meetings and are responsible for preparing and submitting a report based on guidelines provided by the program coordinator.
Students who participate in PACs will receive credit on their Co-Curricular Record (CCR) . Your CCR is an official document, complementary to your academic transcript, which recognizes and records learning that you have achieved through approved Co-curricular experiences at Conestoga.
Student feedback is an essential component of our continuous improvement process. Our opportunities for student feedback include:
Key Performance Indicators
All college programs in the province are evaluated using Key Performance Indicators (KPIs) through the Ministry of Colleges and Universities (MCU). This Student Experience Survey is conducted each academic year in select classes. Strategic goals to improve the programs are developed from these results. This data and other data specific to the campus and the program/school are collected so that Conestoga College can continually improve quality.
Student Appraisal of Teaching (SAT)
The Student Appraisal of Teaching (SAT) allows direct feedback from students on teaching for a particular course. Completion of the SAT forms give teachers and academic managers valuable information to use for the improvement of teaching at Conestoga.
The SAT process has two components: the Early Course Check-in and Full-SAT. The Early Course Check-in is 5 questions, occurs during week 10 of classes and provides early feedback to faculty about the student experience within their classroom. The Full-SAT is 43 questions and occurs late in the semester; a summary of the results goes to the faculty member and their academic manager. Typically, about one-quarter of the faculty is appraised per term. All full-time faculty have a SAT review at least once every two years. Part-time faculty may be reviewed more frequently. Continuing Education students may have an opportunity to complete a SAT form during their Continuing Education course.
Class Cancellations Due to Faculty Absence
All class cancellations due to Faculty absences will be posted in the Student Portal. These notices in the Student Portal will be the only general notifications of class cancellations due to Faculty absences.
Although the formal notification comes through the portal, faculty may also elect to post an absences on eConestoga.
Personal Notifications of Class Cancellations
Students have the option of receiving special emails or SMS text messages notifying them of class cancellations due to Faculty absences. To receive such personal notifications students must subscribe to this special service.
- Log in to the Student Portal
- Select Notifications under the Profile tab
- Select the method by which you would like to be notified
- Click Update
change the email address to which these notifications will be sent, select My
Addresses under the Profile Tab, and change the default email address.
Standards of Conduct and Professional Practice
Program Standards for Professional Practice
As a student of Conestoga College you are a member of the College community and as such you have received a Conestoga Student Guide that includes Student Rights and Student Responsibilities. It is essential that you review this section and familiarize yourself with these responsibilities. It is expected that your conduct as a student will be reflective of the responsibilities listed. If you have any questions regarding any of them, please contact your Program Coordinator.
The Human Services Foundations program subscribes to overall College statements on rights and responsibilities for students and staff. In addition, to complement or to specify overarching organizational procedures, the following pages spell out forms and statements which make explicit behavioural, academic and professional expectations as they pertain to the student's tenure while in the Human Services Foundation program and at Conestoga College. Please consult with faculty if there are any questions about the information listed below.
I, the student in the Human Services Foundation Program, agree to abide by the criteria stated:
I will demonstrate Positive and Effective Interpersonal Skills by:
- using self-disclosure appropriately
- actively demonstrating positive regard for others
- demonstrating empathy
- constructively attempting to resolve conflict with others
- demonstrating consistency in verbal and non-verbal communication
- demonstrating the ability to work as a team member
- respecting the rights of others
- respecting the confidentiality of others
- demonstrating sensitivity and consideration of others
- attending classes and other scheduled learning activities
- being punctual
- meeting stated or agreed upon deadlines for each course, professor and other expectations
- maintaining confidentiality
- demonstrating honesty in all academic and learning settings
- seeking appropriate assistance and supervision
- attending appointments as designated by college staff
- engaging in behaviour that would increase one's confidence in my ability to respect and care for others and/or be an effective change agent
- accepting feedback from others and modifying behaviour, if indicated
- maintaining appropriate standard of dress and personal hygiene
- demonstrating respect and professionalism for all faculty, staff and fellow learners by not engaging in aggressive, threatening and/or aversive behaviour
- being drug and/or alcohol free while engaging in classroom program or college related activities
I understand that failure to adhere to the above guidelines may result in contributing to difficulty in my success as a Conestoga student in both meeting my academic goals and in following the procedures set out in the Conestoga Student Guide.
What is Academic Integrity?
Having academic integrity means acting fairly and honestly when engaging in academic activities.
By having and applying an Academic Offences Policy and Procedure, Conestoga ensures graduates complete their studies fairly and honestly through hard work and dedication, and thus are well-prepared for their future careers.
Conestoga facilitates access to print, media, and electronic resources to support and enrich learning, teaching, and research in compliance with the following:
Plagiarism is submitting or presenting work of another person(s)/organization in whole or substantial part as one's own without proper citation and referencing.
Safe practice is a hallmark of professional practice. It is an expectation of everyone who is or wants to be a professional.
There are a number of policies and procedures associated with practical training in your program that has been developed to ensure your safety and the safety (physical and emotional) of those around you. These will be reviewed with you during your program.
following basic procedures are outlined for your attention and follow-through:
- Your personal safety begins with the use of professional attire and foot wear and with your attention to the health and safety expectations that may be identified throughout the college.
- Help us have a safe and pleasant environment by wiping up spills, by ensuring laptop cords do not snake across walking areas, and by reporting equipment or facility problems when you see them.
- Specific dress codes, personal protective equipment and specific codes of behavioral conduct may apply to certain programs; failure to follow these may result in your inability to participate in a lab, class or experiential learning activity.
- Safe work practices are to be followed during all training; follow the direction of your instructors. If you have a field placement, your Instructor/Responsible Faculty/Preceptor will ensure that you are aware of safe practices and safety precautions and procedures. This includes problem-solving by the Responsible Faculty and Program Coordinator with the college's Occupational Health & Safety Department as required. For example, should outside temperatures during the summer become unusually hot, very high temperatures may occur in some workplaces; this could require that specific steps be taken to ensure a safe working environment.
- All safety-related accidents, incidents, and near misses must be reported to the Instructor-in-Charge immediately. This is an opportunity to problem-solve how to avoid these areas of concern for the future.
Student Protection Acknowledgement
A Student Protection Acknowledgement confirmation pop-up will appear when a student logs into the Student Portal on a yearly basis. This will direct students to policies and procedures relevant to their academic responsibilities. All Conestoga College wide academic policies and procedures are listed on the college website under "About Conestoga", "Policies and Procedures".Students are advised to review and comply with all policies and procedures, including the following:
- Academic Dispute and Resolution Policy & Procedure
- Academic Offences Policy & Procedure
- Clearance of Academic Deficiency Policy & Procedure
- Convocation Procedure
- Co-operative Education Policy
- Discontinuance Procedure
- Evaluation of Student Learning Policy & Procedure
- Grading Procedure
- Program and Course Withdrawal and Refund Procedure/International Student Withdrawal and Refund Procedure
- Readmission Procedure
- Religious Holiday Policy & Procedure
- Student Expectations for Online Engagement
- Student Feedback Policy
- Student Fees Policy & Student Fee Invoicing and Payment Procedure
- Student Rights and Responsibilities Policy & Procedure
Students must follow all of the policies and procedures for Conestoga College and it is expected that faculty will accept, fulfil and enforce these standards.
The Student Engagement Department is here to help you transition to the Conestoga College experience, connect with your community, and build your skills.
Start your college experience by completing Conestoga 101 (CON0101) on eConestoga, a mandatory course for all new full-time students that will take you approximately one hour to complete. CON0101 provides an overview of the supports, services, and opportunities available to you throughout your time at Conestoga. Make sure you complete it early on in the term, as it contains valuable information that will help you transition to Conestoga.
Professional Conduct - Use of Social Media and Cell Phones
To support a quality and respectful learning environment both in the classroom and in field placement, the use of cell phones and laptop computers for social networking should only occur during break times, before/after class, outside of children's play areas (indoors/outdoors) and during formal break time in field placement.
As a student and future professional, it is essential to maintain professional boundaries in all communication, including Social Media.
Ensure that your posts reflect you as the professional you are and wish to become – if a potential employer were to see your posts.
- Many types of social media encourage instantaneous, casual dialogue. It is important to remember that even an innocent comment may be easily misunderstood.
- Assume that information you post or send can be accessed or altered by anyone.
- Consider whether any posting may reflect poorly on you, your school, or your profession.
- Avoid online criticism of other students, colleagues, professors or field placements.
- Avoid impulsive, inappropriate or heated comments.
- Pictures should not be taken, posted to social media sites or shared without the express permission of all individuals involved.
- Remember that online sites you visit are not anonymous.
- Make sure your on-line name and email reflect professionalism.
- Ensure that your postings will not be considered harassment or defamation of a peer, colleague, faculty or others.
- Do not take or post any pictures while on placement or involved in lab activities
- Maintain client-provider relationships and boundaries. The addition of a client to a 'friendship" status online is unacceptable.
Please respect the fact that your faculty and staff will not invite you to their personal web pages when you are a current student, nor will they accept any invitations to your personal sites
Attendance and Student Success Strategies
Students are permitted by Conestoga policy to be absent from class to observe a recognized religious holiday. Any student who is unable to attend classes or participate in an examination, study, or work requirement on some particular day or days because of religious beliefs will be given the opportunity to make up the work that was missed or do alternate work/examinations subject to timely notification.
Conestoga recognizes all religious holidays as defined by the College Employer Council.
It is the responsibility of the student to:
a. Plan ahead and be aware of the dates of all examinations and other course obligations;
b. Advise the Faculty member that they will be seeking accommodation to observe a recognized religious holiday and make a request in writing within the first three weeks of the semester and prior to the date of assessment that falls on the religious holiday. Exceptions based on extenuating circumstances must be approved by the Chair.
Use of Time between Classes
Students are encouraged to use breaks between classes for personal needs (food, washroom, phone calls, emails, etc.) but also for group work, studying, connecting with faculty, etc.
Test and Evaluation Procedures
Importance of Test and Presentation Dates
Test and assignment dates are scheduled at the beginning of each semester. Unplanned extenuating circumstances involving the College, the program, or the Faculty may require changes to the course schedule. If this occurs, students will be notified.
Students are required to write all tests during the scheduled in-class test times. There will be NO special arrangements made for students with personal conflicts (e.g., work, family commitments or vacation plans). Students who wish to reschedule a test or presentation because of a religious holiday are required to discuss the situation with Faculty at the beginning of the semester.
Academic accommodations are provided to students with documented disabilities through the Accessibility Services Office.
- Students are encouraged to arrive early for tests. Late arrivals must enter quietly. Late arrivals must abide by the test end time assigned by faculty and will not receive any extra test writing time.
- Once a test begins, students may not leave the test room for 30 minutes. If they finish a test before that time, they may review their answers but are expected to sit QUIETLY and not disturb others. Once students leave the room they may only re-enter when invited back by faculty.
- Any student found cheating during the course of an examination/test will be addressed according to procedures found in Conestoga Student Guide.
- The faculty is responsible for advising students of any materials permitted for access during the test period.. For in person tests/exams, personal items and learning materials will be left in an area identified by the faculty.
- Faculty will advise of seating arrangements for students during the test/exam period.
- During open book tests/exams students must bring their own approved course materials (books, notes, Learning Packages etc.)for individual use only. Students may not share any of these materials. Electronic devices, such as, but not limited to; iPod, text messaging, cell phones, translators, etc. will not be permitted. Faculty will advise of specific expectations for online tests/exams including access to approved course materials and resources and approved use of electronic devices during the test period.
- All tests/examinations are to be completed independently. Collaboration during online and in person testing/exams is not permitted unless otherwise advised by faculty.
- You are expected to behave as a professional during the writing of tests. Please refrain from talking and ensure that you are not late for the test. If these behaviours occur, students may be asked to leave the test situation.
Assignments and Group Work
It is expected that students will submit all assignments on time, on the date they are due, as per instructions of the course faculty.
Assignments that are received past the due date will be subject to the following deductions:
- 1 to 3 days late - 10%
- 4 to 6 days late - 20%
- 7 to 10 days late - 30%
- 11 to 15 days late - 40%
- 16 to 20 days late - 50%
Students with extenuating circumstances that may prevent them from meeting assigned due dates may have the opportunity to negotiate a different due date providing they meet the following conditions:
- They discuss their circumstance with the course faculty at least 3 business days prior to the due date
- They negotiate a new due date that is mutually agreed upon
NOTE: Reporting an absence on the day a written assignment is due, does not extend the assignment due date. In addition, the required submission of an assignment for one course does not, in any circumstances, warrant absence from another course.
Steps to Follow to Submit Assignment Outside of Class Time
Assignments are to be submitted electronically to the appropriate eConestoga course drop box on the day they are due. If circumstances require that an assignment be submitted outside a scheduled due date, please alert your faculty member by email and follow through on the submission of your assignment as per faculty instructions.
Working Together on Group AssignmentsStudents will often work with their fellow peers on various assignments/projects throughout the program. Assignments can include any number of things: Small group work, debates, class discussions, experiential exercises, presentations, field trips. Some assignments will count for marks; others are intended to enhance learning or to make a concept more clear and applicable. Students are encouraged to participate and take advantage of the learning because working in groups is a reality in the workplace.
Assignments are often done in a collaborative capacity, that is, students will likely be working as part of a small group. This can be fun and interesting and sometimes frustrating for some. Tensions can arise if any one member does not perform adequately. Students are therefore encouraged to develop a clear group contract for use in their group work.
Each group member is responsible for ensuring that they have an equal role in the group. All students in the group should review the completed work before it is submitted/presented. When issues/concerns arise during the group process, it is the responsibility of group members to contact the course professor for assistance prior to due date.
Faculty Returning Tests and Assignments
To support student success, students will be given continual feedback on their progress throughout the semester. Individual faculty will inform students in class how/when tests and assignments and/or marks on them will be shared. Please note that some tests and assignments will be reviewed and/or returned to students and some may be retained by faculty. Students who have questions about tests/assignments/grades should follow the process outlined below:
- At least 24 hours after receiving the mark and within seven days, write a note to the Faculty, indicating the area(s) of clarification required,
- Initiate a meeting with the faculty to discuss,
- Have pertinent information (assignment, mark sheet, etc.) available for your appointment.
Note: Students are encouraged to keep all assignments, texts and course-related resources and materials throughout the duration of the program.
General Guidelines for Quality of Written Work
In the Human Services Foundation program, there are continuous requirements for written work in a variety of formats (papers, assignments, forms and plans, handouts, etc.). It is expected that all students will meet the standard of English required within our profession. The faculty will identify students who are having difficulty in this area and will approach students to discuss the need for improvement. Students may be referred to the Learning Commons to help them improve the quality of their written work.
General Guidelines for Submitting Written Work
For specific course requirements, refer to the Course Schedule and Evaluation Methods information provided. If you are not clear about course requirements, discuss with individual faculty. Students are required to use spell-check and grammar-check to assist with the editing of written work. The Learning Commons will be an invaluable resource to students who require assistance in organizing and writing an assignment with correct spelling and grammar.
Unless otherwise indicated by professors, generally, assignments should be:
- Word processed.
- Double spaced and 1 sided.
- Submitted using a font size of 12, if word-processed and proper margins.
- Written in a grammatically correct manner (use spell and grammar check).
- Handed in with a cover page indicating the course name, faculty's name, student's name, section, and date submitted;
- Electronically uploaded to the appropriate eConestoga course dropbox on the designated due date, unless otherwise indicated by professor;
- Handed in using the APA@Conestoga (https://apa.conestogac.on.ca/) formatting, citing, and referencing.
Academic Progress Through the Program
Each program has very clear guidelines about how students successfully progress through their course of study. These guidelines are found in this program handbook. They include information about what may happen should you fail courses or field placement, how you could recover these courses, and what your options may be if recovery is not possible. We encourage you to review these guidelines in order to understand them. If you have any questions about them, please connect with a member of your program team. Remember, we are all here to help.
In order to resolve any concerns which may arise during a course, field placement or relating to the program overall, students are encouraged to resolve issues or concerns informally at the program level prior to proceeding to a formal appeal.
If attempts have been made, and a successful resolution has not been reached, students are encouraged to refer to their Conestoga Student Guide, and to follow the procedures outlined under the "Academic Dispute Resolution and Appeal Procedure."
Academic Standing and Promotion
The Conestoga Student Guide is your first source for information concerning academic regulations, policies and procedures. The Conestoga Student Guide is available on the college website and by visiting the "Student Guide" tab in your Student Portal.
Post-secondary education (especially at the College level) is oriented toward two general goals. One is to give students the knowledge, skills and attitudes required to achieve success in the workplace. The other is to stimulate a work ethic that promotes responsibility, respect and routine. Both of these purposes are directed at helping students to become competent professionals in their respective fields. In this regard, students are required to meet many expectations.
Although each professor will have guidelines for tests, assignments and papers, the following provides some general guidelines. Students are strongly encouraged to consult with individual professors for any variation from these overall guidelines.
The HSF program has a number of core courses, specific to the certificate and a few Interdisciplinary Studies/General Education courses complement students' overall learning. The courses are specifically designed to introduce students to the helping professions and to provide the basics for what students will need as they proceed with further study. Although some students will find some courses more interesting than others, ALL have a correlation, which when combined, will give the student a solid grounding as they apply for further education.
A final grade of 55 % in the Interdisciplinary Studies/General Education Courses is a PASS. Any mark below 55 % for Interdisciplinary Studies/General Education courses is a "Fail". A final grade of 60 % in the core HSF courses is considered a PASS. Any mark below 60 % for Core courses is considered a "Fail".
- Students must attain a minimum passing grade in all courses as per the course outline.
- Students who have met all course requirements will be promoted to the following level or graduation.
You can add, change and drop courses from your portal depending on the dates and which program you are in:
Log in to the
Click on the "My Courses" tab,
Scroll over the icons to the right of individual course listings. It is strongly recommended that students consult their program coordinator/academic advisor prior to dropping a course.
Special Timetables/Adding Dropped or Failed Courses
Please note that when students are not taking the program in the prescribed sequence, they will be on "special timetables". Prior to the beginning of the semester, students should attempt to add missed courses from a previous semester by logging in to the Student Portal and following the instructions to register for courses. If students are not able to add courses on their own (because of a timetable conflict or full course section) they must seek assistance from their Program Coordinator during the "Special Timetable Registration" initiated by the college. Dates, times and locations of Special Timetable Registration periods are posted in the student portal in advance of the beginning of each semester. Students must attend this meeting where they will receive further guidance regarding this academic status from their Program Coordinator.
Students who take longer than the designed program length of time to complete their studies are accountable for completing any new or additional courses that may result due to changes in the program of study. Unless otherwise stated, students registered in non-cohort-delivered programs must complete the program of study within seven years of being admitted to the program.
The College recognizes that due to certain circumstances, a student's performance in a course may be compromised. As such, the college policy allows the student to take supplemental work or assignments to clear an academic deficiency. For further elaboration, please see the College policy regarding academic deficiency and supplemental available online. Note that there are strict procedures and timelines for supplementals and the student is well advised to seek out this information from the Student Guide.
In general, a student who fails a course by 10% will be given the opportunity to pass the course by completing a supplemental. A student in HSF will have the opportunity for TWO (2) supplementals during the course of the year.
Students who have been unsuccessful and have failed two or more academic courses, and/or have required considerable testing/assignment variances may be recommended for Academic Probation. Academic probation allows students to be promoted to the next level with a special timetable or with academic conditions. Special timetables and academic conditions are designed as part of a written learning contract that the student and program coordinator create together. The goal of these measures is to allow students to continue in the program accompanied by a supportive plan for success.
Students who have not successfully participated in the requirements of their academic probation, who have failed to meet the standards set out in the Conestoga Student Guide and/or the Program Handbook involving academic dishonesty, student responsibilities, or unacceptable behaviour, attitude or conduct or have failed 60% or more of their academic courses may be discontinued from the Program. Students who have been discontinued from the Program will not be considered for re-entry to the program for a minimum of one semester and/or until they have worked with the program coordinator to develop a written learning contract to support their academic and non-academic success.
Students not planning to return to the HSF Program the following semester are expected to complete a Withdrawal Form available from the program coordinators, the Registrar's Office, or on the college website.
Prior to transferring to another program, it is recommended that the student meets with the Program Coordinator or Academic Advisor. Students who decide to change programs may do so by completing and submitting a program application form to the Registrar's Office. If considering transferring to a program outside the school in which they are currently enrolled in, students may want to discuss options with a career advisor. When a student moves from one Conestoga program to another and where courses numbers/codes are identical or equivalent, automatic credit is given if passing grades are met.
Applying to Other Programs upon Completion of HSF
The HSF certificate is a stepping stone as has been mentioned previously. This program is intended to provide knowledge about a variety of different helping careers, so that students can make a clearer decision about how they want to proceed with their professional career preparation. In early December and early February of each year, applications are due to the Ontario College Application System (OCAS). For further information and application processes, students are referred to the OCAS website.
Students will apply to career programs such as Recreation and Leisure, Social Services, Police Foundations, Early Childhood Education, etc. In addition to Conestoga, students may wish to apply to other Colleges. The marks for courses taken in the first semester will be forwarded by OCAS to the colleges and programs to which the student applies.
HSF graduates will be considered amongst a pool of applicants for the relevant program(s). For Conestoga College programs, students' accomplishment in the HSF program will also be considered, but will not provide a guarantee for admission.
Students have the right to appeal any academic decisions as set out in the Conestoga
Student Guide. It is recommended that students begin this appeal process by first meeting with the faculty and/or program coordinator and/or program chair.
Clearance of Academic Deficiency/Supplemental Opportunities
Students who have failed a course and who are eligible may receive an opportunity for a supplemental evaluation. Following the end of the semester, eligible students will be invited for a supplemental opportunity. If a student does not respond to this invitation or is unavailable at the specified date and time, the student forfeits the supplemental opportunity for the course. For more information please visit the College Policies, Procedures, Practices and Guidelines webpage then click on the Academic Administration side tab and search for the document entitled Clearance of Academic Deficiency.
To be eligible for a supplemental opportunity, a student must meet the following criteria:
- A final course grade within 10% of the passing mark of the course and no lower than 50%.
- No academic offences in the course.
- Evidence of passing at least one evaluation in the course.
- An eligible student will be contacted by the program and will be provided details of the supplemental process.
- The student will receive a Supplemental Authorization and Terms Form (RO479) which they will bring to and pay an additional fee at the Registrar's office. Receipt of this payment will be brought to the supplemental process.
- Student completes supplemental work (test or assignment) in accordance with the times and dates communicated.
- Supplemental work is assessed, and the final grade is posted.
- If successful in completing the supplemental work for the course, the failing course grade will be upgraded to the minimal passing grade for the course.
Community Service Students in one-year certificate, one-year graduate certificate and two-year diploma programs may receive up to a maximum of two (2) supplemental evaluations while in the program.
Readmission to a Program
Students are required to apply for readmission when they have been absent from their program for one semester or longer unless an Intention Form has been completed (returning students only), or when the student has withdrawn or been discontinued. Upon readmission, students are placed into the current program of study which determines graduation requirements. Students are subject to the college and program policies and procedures in place at the time of readmission.
Students applying for readmission to Level/Semester one must do so through Ontario Colleges. Students applying for readmission to a level beyond Level/Semester one must do so using a Conestoga College Program Application Form. Applicable fees will be charged.
The application for readmission will be reviewed based on the student's academic eligibility, program readmission requirements, and space availability. The student will be informed in writing of the decision
For additional information, refer to the Academic Administration page for more information on the readmission procedure.
General Education ElectivesStudents are required to complete General Education elective courses as part of their program requirements. General Education elective course requirements are listed at the bottom of the progress report, which is found on the Student Portal under My Courses. The progress report indicates the level/semester in which the course must be taken. Students are responsible for adding General Education electives into their schedule for the designated semester. Eligible courses are posted each semester by the School of Interdisciplinary Studies on the College's elective website. For more information and to view the current elective course offerings, visit https://www.conestogac.on.ca/electives/diploma. Questions regarding General Education electives can be directed to the School of Interdisciplinary Studies: firstname.lastname@example.org
Work-Integrated Learning Experiences
Student Consent Forms
Students are required to complete program specific consent forms. To access the forms, students need to visit the WIL Document Services Community in myConestoga and click on the Consent Forms tab.
Though not a requirement of the Human Services Foundations program, students are encouraged to seek out volunteer opportunities as they may assist in clarifying their next step of their academic journey.
In the Kitchener Waterloo area, a general resource to seek information and referrals for volunteering is the Volunteer Action Centre. Students are welcome to volunteer on their own time, as they see fit.
The Human Services Foundations program recognizes the importance of Service Learning and as such, will provide one or more opportunities for students to participate in projects where they can develop skills and contribute to citizenship and community service as they pursue their education. Usually, service learning will be embedded as part of a course and will be assigned a weighted component of a final mark for that course.
Students might be able to consult with core faculty if they have an idea for service learning that is somewhat different from what is offered by the program.
Conestoga has more than 400 awards, bursaries, scholarships and academic grants available to Conestoga students. These funds are made available to our students through the partnerships we have established with local business and industry leaders. To be considered for an award, complete the General Application available through your Student Portal. Notifications and instructions to complete the application are sent to all full-time students' email accounts in the fall semester (Deadline: First Friday in October) and winter semester (Deadline: First Friday in February). Visit the Student Financial Services on Conestoga's website.
Academic Delivery Plan and College Hours
Academic Delivery Plan Fall 2022
In response to the COVID-19 pandemic, Conestoga has developed an academic delivery plan for the Fall 2022 semester. The safety and well-being of our college community remains our highest priority. Our academic plans and decisions continue to be based on the advice of public health authorities.
Back on campus
We look forward to continuing to welcome students back in person and on campus for the fall term. There are three ways in which programs will be delivered:
Hybrid: You will be required to attend in-person classes at your assigned campus. Most class hours will be delivered in person, with a few hours delivered remote/online.
On campus: You will be required to attend in-person classes at your assigned campus. All class hours will be delivered in person.
Remote: Remote programs will be delivered fully online. There will be no in-person classes.
Details regarding classes and delivery formats will be provided in your program schedule (timetable).
Full-time courses at Conestoga are typically delivered Monday to Saturday, 8:00 a.m. to 10:00 p.m. *
Program courses may use web-based services with data centres outside of Canada. Students may be expected to complete assessments where information is transmitted outside of Canada. Students who do not wish to submit their information to other countries have the right to opt-out. It is the responsibility of the student to notify the instructor if they, in the first week of term or at the time assignment details are provided, wish to submit an alternate assignment.
Course examinations may be administered through a remote proctoring service to assure academic integrity. Ensure that you meet the system requirements that will allow the recording of your computer screen, webcam, and microphone.
Attendance at Evaluations
Working Together to Plan Your Success
Your success matters! As an emerging professional, it is important that you demonstrate the same professional attitude to your program that you will be required to demonstrate to your future workplace. Regular, punctual attendance, and active participation in scheduled classes, field and clinical placements, labs and any on-campus and off-campus activities scheduled by your program will help you to understand and master the learning complexities of your program.
If extenuating, unplanned circumstances require you to miss a class, please note that it is your responsibility to follow up with individual faculty members and to acquire any missed information.
Attendance for Evaluations
Evaluations are critical components of each course and your overall success in your program. An evaluation is defined as a test, exam, presentation or any other formal assessment that contributes to your course mark that requires your presence, in class or on-line. Please note that in many programs across the College, every field placement, clinical day, and lab/shop day is considered crucial to your overall learning and success and the expectation is that you attend. If you are in a program that includes field or clinical placements, labs/shops, or any other on or off campus activities, it is essential that you discuss attendance requirements with your program faculty in order to understand expectations and consequences.
Your attendance for all evaluations is a requirement. If there is a concerning pattern of absence from evaluations across your program, you may be asked to meet with the Program Coordinator and/or Student Advisor to discuss strategies for success.
While circumstances such as religious holidays and academic accommodations may necessitate rescheduling of evaluations and will be accommodated, please note that there will be no special arrangements made for rescheduling evaluations due to personal conflicts such as work or vacation plans.
In order to facilitate a smooth implementation for all scheduled evaluations, both you and your program faculty have responsibilities which are listed below:
- To communicate all course obligations to you at the beginning of each semester through the Instructional Plan, including evaluation and presentation dates.
- To communicate, in writing, any unplanned extenuating circumstances involving the college, the program or the faculty members that may require changes to the course schedule.
- To provide alternative evaluation arrangements for missed evaluations/work due to recognized religious holidays as defined by the College Employer Council and documented accommodations through the Accessibility Office.
- To accept alternative evaluation requests in good faith and examine based on the unique circumstances and students' individual needs.
- To facilitate alternative evaluation arrangements as described below.
- To be informed about all course obligations and due dates.
- To inform your faculty member in writing of the need to reschedule evaluations due to a religious holiday as defined by the College Employer Council.
- If you have to be absent from any scheduled evaluation, report your absence on the Student Portal using the procedure below. You must do this prior to the start of the evaluation or risk receiving a mark of zero.
How to Report Absences on the Student Portal
- Log into the Student Portal and click on the 'Absence tab'.
- Indicate whether or not there is an assessment scheduled on that day by clicking 'Yes or No', as well as the reason for the absence (illness or other).
- Click 'Continue' to report the absence.
- Click 'I agree' to confirm the absence.
- You will receive a confirmation email that your absence has been recorded.
Important! Please note the following:
- The earliest you can record an absence for a particular day, is after 8:00 p.m. the day before. You must report each day you are absent.
- The Absence Recording System will show you as being absent for the day, starting from the time that you recorded the absence. For example, if you record your absence on a specific day at 11:00 a.m., the system will show you as being absent for all classes starting after 11:00 a.m. that day.
- If you are going to be present for any other classes on the day for which you recorded an absence, please let the faculty member know by attending or following up by eConestoga or college email.
- When you return to campus, make eConestoga or email contact immediately with the faculty member associated with the evaluation you missed in order to arrange appropriate follow up.
Valid Absence from Scheduled Evaluations Less than 20%
Conestoga recognizes that unexpected circumstances such as brief illness do arise during the semester and that a visit to a health practitioner may not be necessary. A valid absence from a scheduled evaluation worth less than 20% of the final grade which is not documented through the Accessibility Office or previously arranged due to religious holidays, will be accommodated once per course during the semester, subject to proper communication as described in the Student Responsibilities section above. If the evaluation cannot be rescheduled, (for example an experiential activity, lab or participation in a group presentation) reallocation of marks to another evaluation item will be determined by faculty and communicated to student via email to their eConestoga or college email address, or documented on an interview record and signed off by both faculty member and student.
Absence from additional scheduled evaluations worth less than 20% in the same course may require documentation for verification.
Valid Absence from Scheduled Evaluations 20% or More
Absence from scheduled evaluations worth 20% or more of the final grade that are not documented through the Accessibility Office or arranged due to religious holidays, will require appropriate documentation for verification, subject to proper communication as described in the Student Responsibilities section above.
Alternative Evaluation Arrangements
- Faculty members will determine alternative evaluation arrangements as appropriate. During the pandemic, on-campus Test Centres will be closed.
- Students will complete any necessary forms.
- Students are required to complete the alternative evaluation as scheduled. If an evaluation cannot be rescheduled (for example an experiential activity or participation in a group presentation) reallocation of marks will be determined by faculty and communicated to student via eConestoga or college email or documented on an interview record and signed off by both faculty member and student.
Program Handbook Revision Log
| Last Revised||By Whom|
|June 16, 2015||Jillian Grant|
|July 6, 2015||Goranka Vukelich|
|July 6, 2015||Jillian Grant|
|May 20, 2016||Goranka Vukelich|
|May 31, 2016||Jillian Grant|
|June 13, 2017||Jillian Grant|
|July 10, 2018||Jaymie-Wilson Neil|
|July 9, 2019||Julia Rodricks|
|August 19, 2020||Ashitha Jacob|
|June 25, 2021||Liz Oliveira|
|June 17, 2022||Jess Balzer|
Conestoga's Accessible Learning services provide support for students with permanent and temporary disabilities who feel they are encountering barriers to learning. They work with students to understand the impact of a disability in the college environment and will help develop a success plan that considers student goals and required academic accommodations. Accessible Learning will also communicate necessary accommodations to professors on behalf of the student.
To consult with an Accessibility Advisor about accommodations please make an appointment by emailing email@example.com or calling 519-748-5220 ext. 3232.
Exceptions for non-accessibility focused issues need to be consulted on with your professor. Final approval for exceptions unrelated to academic accommodations rests with the program chair.