Office Administration - Executive
2022/23 | Conestoga College
Program Code: 1096
Conestoga College Institute of Technology and Advanced Learning
This is a companion document to the current Conestoga College Student Guide
COVID-19 and Academic Program Delivery
In response to the COVID-19 pandemic, Conestoga academic plans and decisions will continue to evolve to reflect the advice of public health authorities. Please consult the COVID-19 Information page for the most up-to-date information on college protocols.
Expectations regarding course delivery, participation, and assessments will be communicated by your faculty member at the start of the semester and included in the instructional plan.
Program technology requirements are posted on the program web page. Students in hybrid delivery courses will require a device, webcam functionality, and reliable Internet access.
Program Handbook Introduction
The purpose of this handbook is to provide students with program-specific details and other important information. The material in this handbook is accurate at the date of posting and is applicable for the current academic year. Students will be informed of handbook changes that occur, if any, through college email. Program handbooks are updated yearly, and students must check their program handbook for the current edition.
This handbook must be read in conjunction with general information about Conestoga College found on the website and in the Student Guide. The information in the Student Guide and on the college website applies to all students, regardless of program.
The Student Guide provides details regarding Student Services, Safety and Security, Student Rights and Responsibilities and more.
If you have any questions or concerns regarding the content in this handbook, please contact the School of Business at email@example.com.
We wish you all the best in your studies!
The Dean's Welcome
Welcome to the School of Business! You're on your way to a successful career as a business professional.
As one of Ontario's premier business schools, Conestoga's School of Business provides a high-quality educational and student experience, preparing our graduates to become leaders in their chosen fields. We offer many options to complete, expand or specialize your education in a variety of business disciplines, through full-time or part-time, online and in-person programs.
The world of business evolves rapidly, as do our programs. Our curricula extend beyond basic business acumen and theory to include ample opportunities for applied learning and skills development that prepare graduates for today's job market and career advancement. Our faculty have extensive industry experience to help you acquire the valuable hands-on experience you need to succeed.
What you do here…counts out there – and what you do in our School will prepare you for an exciting future as a business professional.
Michelle Grimes, PhD
Dean, School of Business
Program Staff Contact Information
519-748-5220 ext. 2240
519-748-5220 ext. 3924
Contact information for your faculty will typically be provided by the professor on the first day of the related course.
Program OverviewToday's competitive, global businesses require office professionals to be responsible to manage the administrative tasks that support their challenging, dynamic office environments. Employers need office administrators with exceptional computer skills, efficient document processing skills, the ability to communicate professionally, and the organizational expertise to keep the office running smoothly.
In this diploma program, students develop their technical, communication and interpersonal skills. With a wide variety of hands-on practical experience built into the program and emphasis on critical thinking, ethical decision-making and problem-solving skills, graduates are fully trained to meet the demands of today's challenging office environment. At the end of the program, students will have the opportunity to showcase their skills by participating in a 90-hour field placement position in a local business.
Program ExpectationsStudents in the Office Administration – Executive program should demonstrate:
- a strong interest and aptitude in computer applications
- a solid base of written, verbal and interpersonal communication skills
- the ability to produce business-related documentation to time-sensitive deadlines
Graduates may find employment in a variety of office settings working as an administrative assistant. It is expected that graduates of this two-year diploma program would obtain higher level administrative positions than that of the one-year program and increased opportunities for advancement. Employment opportunities might include customer service representative, administrative or executive assistant.
On average, 71% of graduates from the last three years (2015 to 2017) found employment within six months of graduation.
For more details on related occupations, job market information and career opportunities, see the Government of Canada website:https://www.jobbank.gc.ca/home.
International Association of Administrative Professionals (IAAP).
Current Program DesignPart-Time students are registered in a specific program design based on the year that a student begins in a program. Program designs contain all the required courses necessary to graduate from the program. Designs are evolving and may change from one academic year to the next. These changes are to reflect updates in industry strandards and practices. If a student does not graduate at the end of the designated semester for the original program design, the student is responsible for meeting any new program design changes in order to graduate.
- Log in to Student Portal
- Click on 'My Courses' tab
- Select 'View Progress Report' button
Program Learning Outcomes
The following program learning outcomes identify what students will know and learn by the end of their program:
- Conduct oneself professionally and adhere to relevant legislation, standards and codes of ethics.
- Manage the scheduling, coordination and organization of administrative tasks and workflow within specific deadlines and according to set priorities.
- Coordinate the collection, analysis, distribution and response to communications in the workplace to facilitate the flow of information.
- Operate and provide support related to the use, maintenance and procurement of office equipment and technologies.
- Evaluate, establish and administer a variety of records management systems to ensure confidential, secure, accessible and organized electronic and paper records.
- Produce financial documents and reports by identifying and compiling relevant information and using accounting software.
- Prepare and produce a variety of business documents using available technologies and applying industry standards.
- Use interpersonal, leadership and client service skills to respond to diversity and to support the vision and mission of the organization.
- Research, analyze and summarize information on resources and services and prepare summary reports with recommendations.
- Select and use information technologies to support communication with internal and external stakeholders and to promote the organization.
- Organize and coordinate meetings, conferences, special events and make travel arrangements, including the preparation of related documentation.
- Support the implementation of projects by applying basic principles of project management.
General Education ElectivesStudents are required to complete General Education elective courses as part of their program requirements. General Education elective course requirements are listed at the bottom of the progress report, which is found on the Student Portal under My Courses. The progress report indicates the level/semester in which the course must be taken. Students are responsible for adding General Education electives into their schedule for the designated semester. Eligible courses are posted each semester by the School of Interdisciplinary Studies on the College's elective website. For more information and to view the current elective course offerings, visit https://www.conestogac.on.ca/electives/diploma. Questions regarding General Education electives can be directed to the School of Interdisciplinary Studies: firstname.lastname@example.org
Program Advisory Committees (PACs)
Program Advisory Committees (PACs) provide the necessary link between Conestoga and the community it serves. PACs operate in an advisory capacity to Conestoga administration with the objective to keep Conestoga responsive to current and future workforce needs, trends or opportunities in industry and the marketplace.
All post-secondary education programs of study at Conestoga, both full-time and part-time, which lead to an employment related credential, or are approved by the Ministry of Colleges and Universities (MCU), will be associated with a PAC, with the exception of apprenticeship and pre-apprenticeship programs. For any program not leading to an employment related credential, such as foundation programs, PACs are optional.
At the beginning of each year, the coordinator(s) of the program will ask for student volunteers. The coordinator(s) will select which student(s) will represent the program at PAC. Student attendees are important members of the PAC and are expected to be present at all meetings and are responsible for preparing and submitting a report based on guidelines provided by the program coordinator.
Students who participate in PACs will receive credit on their Co-Curricular Record (CCR) . Your CCR is an official document, complementary to your academic transcript, which recognizes and records learning that you have achieved through approved Co-curricular experiences at Conestoga.
Work experience is the capstone course of the Office Administration – Executive program. The work experience takes place during the last three weeks of the program. This (minimum) 90-hour course provides students with the opportunity to work in an office environment to showcase theories and skills learned in the program. Students are eligible to enrol in the work experience course provided the student has passed all pre-requisite courses.
The work experience is an unpaid mandatory part of the program design that is required for successful completion of the program. While it is the student's responsibility to secure his or her own work experience position, assistance is provided by the work experience coordinator in helping students select their placement position and to ensure students are placed in an appropriate workplace that challenges their skills and abilities.
Safety in the Workplace Course
All students who participate in unpaid work
placements during the course of their program will be required to successfully
complete the mandatory online Safety in the Workplace credit course prior to
going out on placement. The course will
provide students with an introduction to workplace hazards and general safety awareness.
Required Supplies and Texts
Please see course outlines and instructional plans for details on course supplies and textbooks.
Please also ensure that you have a computer that meets the appropriate Program Device Requirements for your program, available at Program Device Requirements web page.
Required supplies, textbooks and other materials for a course are listed on the course outline. Students are responsible for purchasing other supplies or hard-copy texts as required by the course. Get your personalized booklist through the Conestoga College Bookstore.
Degree Completion Opportunities, Program Specific Pathways and Articulation Agreements
Credit Transfer, Pathways & PLAR
Conestoga recognizes you may have formal post-secondary education that may allow you to enter a program at an advanced level or provide for individual course exemptions. To ensure your credits are eligible for transfer, please contact our Credit Transfer Office at: email@example.com.
The Credit Transfer Policy and Procedure are available on the college website.
For more information, visit the Credit Transfer webpage and the PLAR webpage.
If you are currently a Conestoga student and want to continue studying at Conestoga, there are a number of different pathway opportunities available to you.
Whether you wish to transfer to another program or apply to a new program after graduation, Conestoga has established pathways, to help you meet your goals.
Conestoga College has articulation agreements with many domestic and international institutions. These agreements allow students to transfer into a specific program with advanced standing. Students must meet the academic requirements stated in the agreement.
For more information regarding pathways at Conestoga, contact the Credit Transfer Officer at 519-748-5220 ext. 2166.
Attending post-secondary and completing studies can be exciting, but at the same time demanding. Juggling school and life will no doubt be stressful at times. Stress is a normal aspect of life. How you handle stress can make a difference. If you're feeling overwhelmed at any time, talking to someone helps! A conversation with your faculty member can help identify and alleviate stress associated with assignments or course content. For more serious stress-related issues, please review the Conestoga and external supports available.
If your stress is caused by health issues that are getting in the way of your academics, notify your Faculty member, and seek help as soon as possible.
Communication and Email Requirements
Conestoga College student email accounts are used for all official communication with students. All students and Faculty are assigned a Conestoga e-mail account. Student are expected to regularly check their student email accounts.
Faculty and staff are only expected to communicate through your educational/professional profile as it relates to a specific course project and or assignment. All official course information is to be communicated through the use of Conestoga College e-mail.
If you experience issues accessing college email, please visit the IT support page for assistance.
Lectures, labs and the interaction that happens in the classroom, whether on campus or online, are the most important source of the knowledge that will allow you to succeed in the program and, eventually, in your career. The course texts and lecture slides that may be shared with students constitute only a fraction of the learning that is made available in your course(s). Attendance in all classes is strongly recommended and is required for completion of any in-class assessments (e.g. tests, exams).
Attendance at scheduled tests and exams is mandatory. Failure to attend will result in an automatic F grade on the test or exam, unless the absence is:
- Due to a medical illness, with completion of reporting the absence on the Student Portal
- Due to an accident, with submission of a police report
- Due to a death in the immediate family, with a copy of the death certificate required.
The faculty member must be immediately notified and the proper documentation must be presented prior to the start of the next meeting of the class where required. Please see
the Attendance At Evaluations Section for more details.
- Attend and participate in lectures, presentations, group work, field trips or other activities related to the course/program.
- Adhere to all deadlines for assessed items, and write final exams as indicated on the schedule communicated by your faculty member.
- Submit coursework in the requested format, described by the faculty member in the rubrics or guidelines, by the specified deadline.
- Report absences for class and/or assessments in advance, and provide documentation when required
- Advise faculty of circumstances that would prevent the completion of assessments, prior to the deadline, and provide documentation as required.
- Review notes and materials in eConestoga course shells for any missed classes or lessons.
- Fully disclose and completely reference all sources used in submitted course assessments and uphold the
College's Academic Integrity requirements.
- Use and monitor Conestoga email to commuicate with faculty, not personal email or eConestoga, unless directed otherwise by faculty. Ensure all emails sent to other students, faculty, or staff are written in professional business language. Abusive/inappropriate language will not be tolerated.
- Practice professionalism with peers, faculty, College employees, employers and others.
- Provide to students at the start of each course an instructional plan, which indicates the due dates for all assessed items (assignments, tests, exams, case studies, presentations etc.), the respective weighting of each item toward the student's final grade and late submission rules.
- Return assessed items promptly and review with students – generally, students are not able to retain their tests/examinations/assignments and should review thoroughly at this time. It is the responsibility of the student to ask any questions regarding the assignment with the faculty member outside class time if required.
- Respond to student requests for consultations to discuss performance or questions in respect to their coursework and assessed items.
- Respond to student emails/voicemails within 48 hours.
- Ensure course outcomes are covered in the assessment method.
Each faculty member will inform students of their guidelines for submitting assignments. For example, a case study format may not be the same for all faculty. Each faculty member will inform students of their late submission policies. It is the responsibility of the student to be aware of the course requirements for each of their courses. If an extension of time is required, the student must make the request to the appropriate faculty member well in advance of the due date - 24 hours minimum. Approval of the request is at the discretion of the faculty member.
Students can access interim grades throughout
the semester on eConestoga. Final grades are submitted by faculty, approved by
the Chair and posted on the Student Portal within 3-5 business days after the
The following grading system will be employed by faculty in reporting student achievement to the registrar's office. Specific programs/courses may require different minimum standards of achievement.
The following applies to School of Business course grading:
- The minimum passing grade for diploma/certificate courses is 55%, unless otherwise indicated on the course outline.
- If a course has additional certification
requirements outside of the college then the student must adhere to the
passing grade for that certification. If a course is repeated, the most recent
grade will be used to compute the program GPA. However, both grades will
show on the student's academic transcript.
- If the first course taken is a failure and
the same course is repeated and it is also a failure, only the most recent
failure will be used in the calculation of their GPA.
Course outlines state the learning outcomes that will be covered during the course. Details about the evaluation method, the weighting of assessments, and any other specific criteria required to successfully complete the course are also listed on the course outline. Students are responsible for reviewing the outline and the requirements to pass each individual course. Evaluation requirements vary from course to course. The passing grade and specific course stipulations are listed under the evaluation section of the course outline.
Course outlines are available on the Student Portal and posted on eConestoga. Students are required to review the course outline to acquire the correct course resources/textbooks (i.e. edition, volume, etc.)
Instructional plans are provided to students on
eConestoga via their course. All assessment dates and deadlines will be posted
on the instructional plan, including assignments, tests/quizzes, midterms,
presentations, etc. This information acts as a guide to the course and will
include a course schedule, which may be subject to change by faculty. Students
are expected to review these documents, in coordination with the course
outline, on a regular basis and note all key dates and deliverables.
What is Academic Integrity?
Having academic integrity means acting fairly and honestly when engaging in academic activities.
By having and applying an Academic Offences Policy and Procedure, Conestoga ensures graduates complete their studies fairly and honestly through hard work and dedication, and thus are well-prepared for their future careers.
Copyright at Conestoga
Conestoga facilitates access to print, media, and electronic resources to support and enrich learning, teaching, and research in compliance with the following:
- Canadian Copyright Act
- Fair Dealing
- Conestoga Copyright Policy
Plagiarism is submitting or presenting work of another person(s)/organization in whole or substantial part as one's own without proper citation and referencing.
Students are not permitted to record lectures or take pictures without the consent of faculty and/or students. Content from the course is not to be posted on any external websites unless posted by faculty.
Students who are registered with Accessibility Services and have accommodations approved for recording lectures are permitted to do so with the faculty's knowledge.
Electronic Translator Use
The use of an electronic translator is prohibited.
Some courses have a research component, which may be college-based and/or in a host organization. Research must adhere to the highest level of ethical standards and is a reflection of Conestoga College. Faculty will provide more information relevant to the research requirements in the course. For further details regarding required
citing and referencing, please visit Library Services.
Assessments - Late Submissions
Each faculty member will inform students of their guidelines for submitting assessments and any late submission rules in their Instructional Plan. It is the responsibility of the student to be aware of the course requirements for each of their courses. If an extension of time is required, the student must make the request to the appropriate faculty member in advance of the due date. Approval of the request is at the discretion of the faculty member.
Academic Concerns During a Course
If a student has a concern regarding an assignment, lab, midterm, final exam, etc., the student must first meet with the faculty to discuss the situation. In cases where a satisfactory outcome is not achieved by the student meeting with the faculty, the student can contact the Program Assistant assigned to their program of study . If further action is recommended, a meeting will be arranged with the Academic Chair. Formal academic appeals for assessments (worth 25% or greater) must be made within five business days of a grade being posted.
Final examinations are usually held in the last week (Monday-Saturday) of all semesters. For in-person exams, the final exam schedule is posted on the college website approximately one month prior to the start of exam week For online exams, details will be shared with the faculty member well in advance of the exam date.
Students are responsible for checking the School of Business exam schedule for dates, times, and room locations of their exams. It is strongly recommended that students double-check the schedule the week before exams begin for possible room or date changes. Students must be available during the entire examination schedule. Failure to attend an exam, without prior notification and valid documentation as required, may result in a grade of zero, (0%).
For online exams, please consult with course faculty for further details.
Faculty will review testing and exam expectations with students ahead of the test or exam date. Part-time students may show any form of government-issued ID (passport, driver's license, etc.) to verify their identity prior to an exam.
Accommodations are made for students registered with Accessibility Services. Faculty reserve the right to request special accommodations for students, if required. For further information regarding Accessibility Services, please contact them directly.
All tests and examinations must be written on the dates and at the times scheduled. It is recommended that students plan ahead and ensure they are available during Week 14/15 for examinations. Students who miss tests or examinations will automatically be given a grade of zero, unless they have provided prior notification and valid documentation as required for their absence. Scheduling of employment or vacations are
valid reasons to permit a student to write at an alternate time. Please see
Attendance at Evaluations section for more information.
Examination Conflicts/Alternative Exam Dates
An examination conflict is when two exams are scheduled at the same time on the same day or with less than one hour in between two different exams. If this occurs than one exam will be moved to the alternative exam date, which typically occurs on the Monday immediately following Exam Week.
In the event of an exam conflict, students must:
- Contact both faculty members by email to arrange an alternate time for one of the two exams.
- The alternative exam time must be arranged prior to the start of the exam week.
- It is the student's choice as to which exam will be written on the alternate exam date.
Bad Weather Conditions and Testing
If the college is closed due to extreme weather, all assessments to be administered during a regularly scheduled class will be postponed until the next class.
If the college is closed in an examination week, the exams scheduled for that day will be added to the end of the examination schedule, which will be extended by an additional day.
Students who cannot travel to the college due to extreme weather (e.g. travel advisories or road closures) in their local area are responsible for notifying their faculty of their inability to write on the day of the assessment in advance, or as soon as possible. Please refer to the Attendance at Evaluations section for more details. Students must record their absence through the Student Portal and email faculty. Students who fail to provide notice will receive a grade of zero. Students must make arrangements to write the assessment immediately upon their return to the college.
Notice of college closure will be posted on the college website by 6:00 a.m. Notice of cancellation of evening classes, will be posted on the website by 3:00 p.m. (see College/Campus Closure Practice in the Student Guide for more information).
The safety of our college community is a top priority. Conestoga College services a large area and it is recognized that conditions can vary widely within the region. Always exercise good judgement with respect to travelling during extreme weather, based on individual circumstances. Public transportation, where appropriate, may be the safest option.
For online exams, please consult with course faculty, as campus closures may
not affect scheduled exams.
Supplemental work is an opportunity for a student to clear a failing grade. Course outlines state if a course is eligible for a supplemental assessment opportunity. Not all courses qualify for supplemental work.
Students must meet the mandatory conditions listed below to be eligible. Supplemental opportunities must be registered with the College; fees may apply.
Students who successfully complete supplemental work will have their final grade changed to the passing grade for the course, as stated on the course outline.
Students who do not successfully complete the supplemental work will retain their original failing grade. Students will have to pay to retake the course to achieve a passing grade.
Within seven days after the final grade for a course is posted, supplemental opportunities are administered by the School of Business faculty. This may vary for the fall semester due to the winter break.
Mandatory Conditions for Supplemental Work
Students must be currently registered in the course and meet the following conditions:
A student who is unsuccessful in one course in the final semester of their program who is:
- one course short from graduate status
- and their final grade is 50% or more in the failed course
- and the course is not offered in the following semester
Then a student can enquire with their faculty if there is an option for them to access a supplemental opportunity. Supplemental opportunities will be at the discretion of the School of Business.
For more information visit the College Policies, Procedures, Practices and Guidelines webpage then click on the Academic Administration side tab and search for the document entitled Clearance of Academic Deficiency.
It is the student's responsibility to be aware of various important academic dates throughout the year. These academic dates are posted on the college website.
Please note that Continuing Education courses and Apprenticeship programs may have different start dates and exam dates for courses.
Academic Standing Decision and Promotion
A student's academic achievement is based on the promotion guidelines established by the program. Part-Time students are required to register in the program by completing a part-time studies program application form in order for credits to be applied to the intended program. Students are responsible for following their designated program design to be eligible to graduate. A student who has previously withdrawn from the program (de-registered), upon re-application to the program will be placed in the appropriate level for the current program design. This can result in additional courses required for completion in the new program design.
A student may be discontinued from the School of Business – Continuing Education & Part-Time Studies on either academic or non-academic reasons, as set out in the Discontinuance Procedure. Discontinuance decisions for academic reasons are made at the end of each academic semester.
Re-admission to a Program
If the Part-Time student is re-applying to a different version of a program they must submit a completed Conestoga College program application form to the Registrar's Office and pay the application fee.
Re-admission to a program is not automatic. In all cases, re-admission to programs in the School of Business – Continuing Education & Part-Time Studies will be at the discretion of the Academic Chair.
College-wide Policies and Procedures
Student Protection Acknowledgement
A Student Protection Acknowledgement confirmation pop-up will appear when a student logs into the Student Portal on a yearly basis. This will direct students to policies and procedures relevant to their academic responsibilities. All Conestoga College wide academic policies and procedures are listed on the college website under "About Conestoga", "Policies and Procedures".Students are advised to review and comply with all policies and procedures, including the following:
- Academic Dispute and Resolution Policy & Procedure
- Academic Offences Policy & Procedure
- Clearance of Academic Deficiency Policy & Procedure
- Convocation Procedure
- Co-operative Education Policy
- Discontinuance Procedure
- Evaluation of Student Learning Policy & Procedure
- Grading Procedure
- Program and Course Withdrawal and Refund Procedure/International Student Withdrawal and Refund Procedure
- Readmission Procedure
- Religious Holiday Policy & Procedure
- Student Expectations for Online Engagement
- Student Feedback Policy
- Student Fees Policy & Student Fee Invoicing and Payment Procedure
- Student Rights and Responsibilities Policy & Procedure
Students must follow all of the policies and procedures for Conestoga College and it is expected that faculty will accept, fulfil and enforce these standards.
Students who would like to change programs within the School of Business may do so by completing and submitting a program application form to the registrar's office. Prior to completing the program application form, it is recommended that the student meet with the Program Assistant . If considering transferring to a program outside the School of Business, students may want to discuss options with a Career Advisor. When a student moves from one Conestoga program to another and where course numbers/codes are identical or equivalent, automatic credit is given if passing grades are met.
Registering in Courses
Students can register in a course under the 'Browse Continuing Education' tab in their Student Portal.
Students may wish to consult their Program Assistant prior to dropping a course on the Student Portal. Dropped courses will appear as "W" (withdrawal) on transcripts if the student withdraws before the deadline date. If the course is dropped after the deadline, the student will receive an "F" (fail) on their transcript.
Students can drop a course on their own from the Student Portal, under the 'My Courses' tab.
Withdrawal from Program
Please note Continuing Education students are not required to complete a withdraw form if they choose to discontinue.
ConvocationStudents are eligible to attend convocation once they have applied to graduate from an Ontario College Certificate or Diploma program.
For more information, please visit: https://www.conestogac.on.ca/convocation/.
Key Performance Indicators
All college programs in the province are evaluated using Key Performance Indicators (KPIs) through the Ministry of Colleges and Universities (MCU). This Student Experience Survey is conducted each academic year in select classes. Strategic goals to improve the programs are developed from these results. This data and other data specific to the campus and the program/school are collected so that Conestoga College can continually improve quality.
Student Appraisal of Teaching (SAT)
The Student Appraisal of Teaching (SAT) allows direct feedback from students on teaching for a particular course. Completion of the SAT forms give teachers and academic managers valuable information to use for the improvement of teaching at Conestoga.
The SAT process has two components: the Early Course Check-in and Full-SAT. The Early Course Check-in is 10 questions, occurs during week 5 of classes and provides early feedback to faculty about the student experience within their classroom. The Full-SAT is 43 questions and occurs late in the semester; a summary of the results goes to the faculty member and their academic manager. Typically about one-quarter of the faculty is appraised per term. All full-time faculty have a SAT review at least once every two years. Part-time faculty may be reviewed more frequently. Continuing Education students may have an opportunity to complete a SAT form during their Continuing Education course.
Academic Delivery Plan and College Hours
Academic Delivery Plan Fall 2022
In response to the COVID-19 pandemic, Conestoga has developed an academic delivery plan for the Fall 2022 semester. The safety and well-being of our college community remains our highest priority. Our academic plans and decisions continue to be based on the advice of public health authorities.
Back on campus
We look forward to continuing to welcome students back in person and on campus for the fall term. There are three ways in which programs will be delivered:
Hybrid: You will be required to attend in-person classes at your assigned campus. Most class hours will be delivered in person, with a few hours delivered remote/online.
On campus: You will be required to attend in-person classes at your assigned campus. All class hours will be delivered in person.
Remote: Remote programs will be delivered fully online. There will be no in-person classes.
Details regarding classes and delivery formats will be provided in your program schedule (timetable).
Full-time courses at Conestoga are typically delivered Monday to Saturday, 8:00 a.m. to 10:00 p.m. *
Program courses may use web-based services with data centres outside of Canada. Students may be expected to complete assessments where information is transmitted outside of Canada. Students who do not wish to submit their information to other countries have the right to opt-out. It is the responsibility of the student to notify the instructor if they, in the first week of term or at the time assignment details are provided, wish to submit an alternate assignment.
Course examinations may be administered through a remote proctoring service to assure academic integrity. Ensure that you meet the system requirements that will allow the recording of your computer screen, webcam, and microphone.
Attendance at Evaluations
Working Together to Plan Your Success
Your success matters! As an emerging professional, it is important that you demonstrate the same professional attitude to your program that you will be required to demonstrate to your future workplace. Regular, punctual attendance, and active participation in scheduled classes, field and clinical placements, labs and any on-campus and off-campus activities scheduled by your program will help you to understand and master the learning complexities of your program.
If extenuating, unplanned circumstances require you to miss a class, please note that it is your responsibility to follow up with individual faculty members and to acquire any missed information.
Attendance for Evaluations
Evaluations are critical components of each course and your overall success in your program. An evaluation is defined as a test, exam, presentation or any other formal assessment that contributes to your course mark that requires your presence, in class or on-line. Please note that in many programs across the College, every field placement, clinical day, and lab/shop day is considered crucial to your overall learning and success and the expectation is that you attend. If you are in a program that includes field or clinical placements, labs/shops, or any other on or off campus activities, it is essential that you discuss attendance requirements with your program faculty in order to understand expectations and consequences.
Your attendance for all evaluations is a requirement. If there is a concerning pattern of absence from evaluations across your program, you may be asked to meet with the Program Coordinator and/or Student Advisor to discuss strategies for success.
While circumstances such as religious holidays and academic accommodations may necessitate rescheduling of evaluations and will be accommodated, please note that there will be no special arrangements made for rescheduling evaluations due to personal conflicts such as work or vacation plans.
In order to facilitate a smooth implementation for all scheduled evaluations, both you and your program faculty have responsibilities which are listed below:
- To communicate all course obligations to you at the beginning of each semester through the Instructional Plan, including evaluation and presentation dates.
- To communicate, in writing, any unplanned extenuating circumstances involving the college, the program or the faculty members that may require changes to the course schedule.
- To provide alternative evaluation arrangements for missed evaluations/work due to recognized religious holidays as defined by the College Employer Council and documented accommodations through the Accessibility Office.
- To accept alternative evaluation requests in good faith and examine based on the unique circumstances and students' individual needs.
- To facilitate alternative evaluation arrangements as described below.
- To be informed about all course obligations and due dates.
- To inform your faculty member in writing of the need to reschedule evaluations due to a religious holiday as defined by the College Employer Council.
- If you have to be absent from any scheduled evaluation, report your absence on the Student Portal using the procedure below. You must do this prior to the start of the evaluation or risk receiving a mark of zero.
How to Report Absences on the Student Portal
- Log into the Student Portal and click on the 'Absence tab'.
- Indicate whether or not there is an assessment scheduled on that day by clicking 'Yes or No', as well as the reason for the absence (illness or other).
- Click 'Continue' to report the absence.
- Click 'I agree' to confirm the absence.
- You will receive a confirmation email that your absence has been recorded.
Important! Please note the following:
- The earliest you can record an absence for a particular day, is after 8:00 p.m. the day before. You must report each day you are absent.
- The Absence Recording System will show you as being absent for the day, starting from the time that you recorded the absence. For example, if you record your absence on a specific day at 11:00 a.m., the system will show you as being absent for all classes starting after 11:00 a.m. that day.
- If you are going to be present for any other classes on the day for which you recorded an absence, please let the faculty member know by attending or following up by eConestoga or college email.
- When you return to campus, make eConestoga or email contact immediately with the faculty member associated with the evaluation you missed in order to arrange appropriate follow up.
Valid Absence from Scheduled Evaluations
Conestoga recognizes that unexpected circumstances, such as brief illness, do arise during the term. As a visit to a health practitioner may not be necessary or possible, we do not ask you to provide a doctor's note except in exceptional circumstances. If you are absent from a scheduled evaluation, you must:
A. Report the Absence on the Student Portal prior to scheduled class time: See the Student Responsibilities section above.
B. Make Alternative Evaluation Arrangements
i. Reach out to your professor to ask how the evaluation will be made up. Your professor will determine alternative evaluation arrangements as appropriate.
Reasons for Absences Illness
If a student is suffering from any condition that would impair their ability to perform their academic work or the nature of the health issue would also place other students/employees at risk, it is generally recommended that the student take a day or several days off until the illness is resolved.
Request for leaves of absence to attend to family illness, death or family problems are usually granted. These requests will be submitted to faculty who will consult with the Program Assistant/ Chair if necessary.
Any student who receives a summons for jury duty must bring the document to their respective faculty as soon as possible. The faculty will consult with Program Assistant to determine what arrangements can be made to have the student excused from submission of assignments, if such duty interferes with the progress in the program. Students may also be required to engage in activities in the evening or weekends using eConestoga.
Students are permitted by Conestoga policy to be absent from class to observe a recognized religious holiday. The student must seek accommodation for religious observances in writing within the first three weeks of the semester and prior to the date of assessment that falls on the religious holiday. Exceptions based on extenuating circumstances must be approved by the Chair.
Student absence(s) must be supported by formal, original documentation.
Awards, Scholarships and Bursaries
Conestoga has more than 400 awards, bursaries, scholarships and academic grants available to Conestoga students. These funds are made available to students through the partnerships Conestoga has established with local business and industry leaders.
Students must complete and submit the online General Application if they wish to be considered for an award, scholarship or bursary for which they meet the criteria. If students require assistance or detailed information while completing the online application, please contact Student Financial Services for assistance.
In addition, the School of Business hosts an annual award ceremony in April. This event recognizes the award winners from various Business programs. The awards ceremony gives students an opportunity to network with various donors and to celebrate their accomplishments. Further details regarding this annual event will be provided to students through their college email.
Conestoga's Accessible Learning services provide support for students with permanent and temporary disabilities who feel they are encountering barriers to learning. They work with students to understand the impact of a disability in the college environment and will help develop a success plan that considers student goals and required academic accommodations. Accessible Learning will also communicate necessary accommodations to professors on behalf of the student.
To consult with an Accessibility Advisor about accommodations please make an appointment by emailing firstname.lastname@example.org or calling 519-748-5220 ext. 3232.
Exceptions for non-accessibility focused issues need to be consulted on with your professor. Final approval for exceptions unrelated to academic accommodations rests with the program chair.
Program Handbook Revision Log
- June 2022
- July 2021
- June 2020
- July 2019
- July 2018
- June 2017
- June 2016
- June 2015
- June 2014