Loading Hearing Instrument Specialist handbook

Waiting to load handbook

Hearing Instrument Specialist

2018/19 | Conestoga College

Program Code: 1176
School of Health & Life Sciences

Conestoga College Institute of Technology and Advanced Learning

This is a companion document to the current Conestoga College Student Guide

Program Handbook Guidelines

The purpose of this handbook is to provide students with program-specific details and other important information. The material in this handbook is accurate at the date of posting, and is applicable for the current academic year. Students will be informed of handbook changes that occur, if any, through college email. Program handbooks are updated yearly and students must check their program handbook for the current edition.


To the School of Health & Life Sciences

Your Bridge to Practice

bridge logo 

What Can This Mean For You?

  • The opportunity to begin, today, to become the professional you aspire to be.
  • The opportunity to learn in life-like settings and with real-life scenarios, rehearsing for the day when you will be in these real-life situations.
  • A unique inter-professional opportunity, given the number of different disciplines in the school. You will learn with, about and from your future colleagues.
  • An opportunity to take advantage of the state-of-the-art facilities, social and study spaces in our Cowan Health Sciences Centre, as well as other unique learning resources such as the Motz Emergency Service Bays in the Regional of Waterloo Paramedic Services Station, or the WeConnect Agora and Simulation Centre (Living Classroom at University Gates).
  • Your goal of being viewed by employers as a "preferred graduate" is up to you; your professors, support staff, administrative staff and college services look forward to supporting you as you journey from day one to your graduation.

Top 5 Expectations of You

1.    Use MyConestoga to Connect To:

Your Conestoga Email: (e.g. John Smith, Student Number 1234567, jsmith4567@conestogac.on.ca)

  • This is the official communication vehicle regarding your academic requirements. Communication with Faculty/staff should only be through your Conestoga email account. Communication through other accounts may not be responded to. Check it regularly and respond as requested.


  • This is your resource for all course-based program information and course-based communication with your faculty.
  • Make eConestoga your partner in learning; this is your guide to all course activity.
  • Only course logistics should be communicated through eConestoga, all other email communication should be done through your Conestoga email.

Student Portal:

  • Find your final grade information, college tuition invoices, class schedules and absence reporting.

Practicum Health Requirements: (Go to "Services" and find "Practicum Services Link")

  • Keep track of your requirements on an ongoing basis; check that they are complete to allow you to go on your practicum (if applicable).

2. Know and Plan Around Your Academic Schedule With Your Family

Course Schedule:

  • Your schedule has been planned with many people and multiple considerations in mind.

The Academic Year has critical dates: Please plan around these dates to ensure you are here when you need to be--including the potential need to be present for the two weeks after the semester ends if you might need to complete supplemental work to allow you to continue to the next semester. Program start and end dates, holidays and deadlines for course add/drop and withdrawal, are located on the website. Course changes (add/dropping) may also be made through the Student Portal under the "My Courses" tab.

Academic Dates
Fall 2018 Dates Winter 2019 Dates
Fall Orientation Week Aug. 27- 31st  Winter Orientation January 3
Fall Semester Classes Start Sept 4 Winter Semester Classes Start January 7
Student Success Week Oct. 22-26th Student Success Week Feb. 25-Mar. 1
Last Week of Semester December 10-14* Last Week of Semester April 15-19*
Intersession (no classes) Dec. 17- Jan. 4/19 Intersession (no classes) April 22-May 3

*Programs with exams outside this time will be notified by the academic area.

3. Be the Professional You Wish To Become - From Day One

Civility, respect and professional behaviours will be key in the quality of your learning experience—and a future employer's first and lasting impression.

Professional Dress & Conduct: See Professional Conduct section for professionalism expectations for your program. The college's Student Guide sets out Student Code of Conduct for our community at Conestoga.

Pre-practicum Health Requirements: Pay attention to the deadlines listed on your documents. Complete as required; without these, you will not be able to progress to your practicum and your program completion will be in jeopardy. 

Social Media: Use responsibly. See Standards of Conduct section of the Handbook.

4. Attend To Enhance Success

Attendance Expectations: Attendance for class, labs and practicum supports student learning and your experience as a future professional. See attendance and student success strategies section in the handbook.

Absence from Evaluations: Must be reported in the Student Portal before your scheduled evaluation time. See attendance for evaluation section in the handbook.

Request for Accommodation for Religious Holidays: Request must be submitted to your Program Coordinator as per course schedule. See Religious Holidays sections in the Program Handbook.

5. Take Responsibility for Your Academic Status

Student Records: If you have questions about your student record, academic status and or program withdrawals, speak to your Program Coordinator.

Fee Payments: Payment is required to attend classes. Check your Student Portal for invoices.

Credit Transfer/Exemptions: Conestoga supports the transferability of academic credits between programs and educational institutions through recognized transfer pathways, articulation agreements and course-to-course equivalences. Please refer to the Student Guide for more information.

Student Forms: To access forms go to the Student Forms page.

Academic Policies & Procedures: May be found under Policies and Procedures. Please read and understand the Rights and Responsibilities website. 

Student Affairs Policies & Procedures: May be found at the Student Affairs page.

Top 5 Resources for You

1. Your Teaching Team

Contact Information: Is posted in eConestoga and in your Program Handbook (Relationships Section in the Handbook)

Appointments: Making appointments (in person, by phone, email) helps to ensure your desired resource is available.
Email Inquiries: will be answered within two business days.
Urgent Need for Help: Program Assistants are available to help you reach one of the Teaching Team (contact information in Relationships Section of the Handbook)

2. Counselling and Services for Personal Needs

College Counselling: Professionally-trained counsellors can help you achieve your educational goals—for such common support as stress management, anxiety, depression, transition issues, family issues, etc. Counselling is free, voluntary and confidential. Arrange to see a Counsellor quickly if academic or personal problems stand in the way of your college success. To make an appointment, visit or call Doon-Room 1A101, 519-748-5220, ext. 3360, Monday to Friday, 8:30 a.m. to 4:30 p.m.. Check the counselling services website for more information.
Good2Talk: Confidential 24-hour phone line for stresses big and small. Call 1-866-925-5454.
Conestoga Security: Provides a safe and secure work and learning environment. Call 519-748-5220 ext. 3357. Refer to the Student Guide for Conestoga's Safety and Security Services and procedures.
Student Financial Services: Student Financial Services can help you by providing you with options to finance your post-secondary education. Students who are in need of emergnecy financial assistance, follow this link for more information. 
CSI Food Bank: The CSI Food Bank is an emergency food relief program for current Conestoga students.
Health Services: Your family doctor on campus. Check out the services that they offer on their website or call 519-748-5220 ext. 3679. Services available Monday to Friday, 8:30 a.m. to 4:00 p.m. A full-time health nurse is on site.
Facility Information: Refer to the Student Guide for information on after-hours parking, classroom and computer labs.

3. Accessibility Services

Students with Documented Disabilities are encouraged to book an appointment with Accessibility Services to access accommodations –early in your program. Disability-related documentation will be required to book an appointment. Go to the Accessibility Services webpage for more information.
Adaptive Technology Aids and Special Facilities: Adaptive Aids are arranged through Accessibility Services; accessible washrooms are located throughout the campus. Contact the Adaptive Technology Lab for more information on adaptive technology aids.

4. Student Study Spaces and General Supports

Cowan Health Sciences Centre (F-wing)
Student Lounge Space: Enjoy seats on each of the three floors. Plugs for laptops and charging stations are located throughout these areas.

Student Meeting Room Space: There is both formal and informal student study space available for use within the Cowan Health Sciences Centre. For more information on the availability of this space, please go to the Interprofessional Resources Office (2F16).

General Access Computers and printers are located in two areas:

  • 1st Floor—in the student lounge area with photocopier
  • 2nd Floor—at the Customer Service Desk and kiosk area

Open Access Lab, 2nd Floor, 2F18.
This is available on a come and go basis for health & pre-health programs practicing key skills. It is open from 8:00am-4:00pm. Book with an Open Access Staff. 

Tech Bar: Drop by the Tech Bar for one-on-one assistance. Information can be found on the Library Services website. 

5. Services for Students

Library Resource Centre: Located on 2nd Floor B Wing; Go to the Library Resource Centre page for more information.
International Education Office: Check out the International Education Office for services available to you.
Learning Commons: Your one-stop resource for academic services and resources, such as Math, Writing Skills, Peer Tutors and resources for APA. Check out their website or Access through MyConestoga.
Student Engagement: Get involved and shape your experience. Visit the Student Engagement page or Connect to MyConestoga for your Co-Curricular Record.
Student Financial Services: Your one-stop resource to apply for student awards, bursaries, and scholarships apply early to increase your chances. If you are in a financial crisis, please see the Emergency Assistance website for more information. 
Bookstore: Your location to buy books (check out their options including used books), clothing for your program and general supplies. Find it in the A wing, just inside Door 1.

Co-op and Career Advising: Your resource for Co-op Placements (if you are in a degree); your source of help to look for summer jobs or future careers and gain help preparing your resume. Check out the Co-op and Career Services site for more information.

Lockers are available with your tuition; important to store your extra clothes and books, etc. so that you can be at your professional best in the lab. Learn how to obtain a locker.
Information Technology: IT Service Desk—1E12 (provides supports & general assistance with college-related needs such as Email, Network accounts, connectivity & wireless printing. Go to the Web IT Service Desk for more information.

ONE Card: This is your official identification card designed to keep campus simple by offering an all-in-one solution to accessing eligible on-campus services. Check the eligibility on their website

Letter to Students

Dear Hearing Instrument Specialist Student:

Congratulations on your acceptance to the Hearing Instrument Specialist Program.

This handbook has been prepared to provide information about academic standards, guidelines and processes specific to the Hearing Instrument Specialist Program (HIS). Reading, understanding and following the information in this handbook is an important first step in your continued success in this program and your chosen profession. The handbook has been compiled with careful consideration for your personal and professional growth during your two years at the College. If you do not understand any of the information in this handbook, please ask the Faculty or the Program Coordinator for an explanation.

Use the table of contents in this handbook as your guide and the contents as your continuous reference as you proceed through the Program. The Hearing Instrument Specialist Faculty will refer to the handbook often, but the responsibility for knowing the program standards is ultimately yours.

In addition to the Hearing Instrument Specialist Program standards and procedures handbook, the Conestoga College Student Guide outlines important policies and procedures for you to follow. The Hearing Instrument Specialist Student Information handbook is a supplement to, but not a replacement for, the Conestoga College Student Guide.

We are here to help you have a successful two years. Should you experience difficulty or need assistance in any area of your studies, please talk to your Program Coordinator, or come to my office to seek direction to support your success in the program.

All the very best to you in your studies,


Paul Finch, Chair, Health Sciences

Calvin Staples, Hearing Instrument Specialist Program Coordinator

Program Overview

Program Description

The HIS Program prepares students to test hearing, select and fit hearing aids, counsel hearing aid patients, and recommend the use of other assistive listening devices when appropriate.

The program curriculum includes courses in: acoustics and perception of sound, anatomy and physiology of the ear, measurement of hearing sensitivity, digital and analog hearing-aid electronics, acoustic signal processing, hearing-aid programming and fitting, manufacturer fitting software, counselling and professional ethics. A clinical field placement will enable students to apply knowledge and skills to the reality of the work environment.

After successful completion of the program, graduates are eligible to write provincial examinations and in the province of Ontario are required to complete 1,000 hours of supervised practice prior to achieving full HIS membership with the Association of Hearing Instrument Practitioners (AHIP). In order to complete the 1,000 hours of supervised practice the student must pay their AHIP membership dues in full and provide proof of professional liability insurance.

Program Philosophy

Students are, "the embodiment of incredible possibilities. I see imaginatively what they might become if they choose. I may [by teaching] invite them to activate possibilities they may not have envisioned" (Jourard, 1971).

As adult learners with the goal of entering autonomous clinical practice as a Hearing Instrument Specialist, it is important that you take responsibility for your own learning in the Program. As Faculty, we believe that students deserve to be treated with respect and that it is our role to support you in your learning journey. As a student, it is important that you understand that you are capable of success, and that we want to help you to succeed.

We believe that adults benefit greatly from a safe, nurturing classroom and an instructor who truly cares about their success. Caring about student success means that instructors should acknowledge different learning styles and interests.

We understand that you are working hard to achieve your goal of preparing to enter a healthcare setting. Because of this, we aim to engage you with knowledge and skills that you will be able to apply in your future program. As Faculty, we believe that if we are not pointing out connections to our learners, then it will be difficult to engage and motivate our students.

Conestoga College's Hearing Instrument Specialist Program incorporates the above philosophy into our program by:

  • Accommodating individual situations, as appropriate for emerging adult learners
  • Encouraging and expecting students to develop behaviours necessary in a professional educational setting, including: responsibility for self and one's own actions, honesty, integrity, and punctuality
  • Designing courses and lab experiences to support students in obtaining the skills necessary to succeed in future programs
  • Providing a variety of learning experiences, and using a variety of evaluation methods
  • Incorporating simulated experiences to create a real-life learning environment
  • Engaging students actively in their learning process
  • Recognizing and appreciating the different styles and approaches to learning that an emerging adult learner may use/exhibit (multiple intelligences)
  • Building on previous successes in order to enhance confidence of the student as a learner

Program Outcomes

Successful completion of this program will enable the graduate to:

  1. Assess the hearing levels of the client and fit hearing aids using an understanding of sound, the sense of hearing and the causes of hearing loss from an anatomical/physiological standpoint.
  2. Act as an integral member of the hearing health care team that includes audiologists, primary care physicians, ear, nose, and throat physicians and the various other allied health care professionals that support the patients the HIS serves.
  3. Administer and interpret appropriate tests of hearing, known as "audiometry".
  4. Integrate audiometric test findings in order to determine optimal hearing aid fittings.
  5. Select appropriate hearing aids from specific manufacturers for subsequent fittings of specific degrees and frequency configurations of hearing loss. Verify hearing aid performance using Real-Ear measurements.
  6. Measure and interpret electro-acoustic hearing aid function, according to ANSI (American National Standards Institute) test procedures.
  7. Refer clients who require audiological or medical intervention to appropriate specialists.
  8. Apply the knowledge of Ontario's Assistive Devices Program, and of other hearing aid financial assistance services when required in order to meet the needs of the hearing loss client.
  9. Articulate the challenges facing hearing instrument specialists who wish to establish a private practice.
  10. Assess the psycho-social implications of hearing loss on the hard of hearing and counsel appropriately.
  11. Practice in a competent manner the theory and skills requisite to function as a Hearing Instrument Specialist.
  12. Demonstrate the knowledge and skills related to essential employability skills including numeracy, literacy, critical thinking, problem solving, learning how to learn, team work and communication.

Prior Learning Assessment and Recognition (PLAR)

The Conestoga College Hearing Instrument Specialist Program adheres to the College's policy regarding PLAR. Please refer to the Academic Administration page for additional information regarding PLAR.

Program Summary Map – 2018 / 2019

Level Course Code Course Name Hours
1 COMM1085 College Reading & Writing Skills 42
1 HEAR1167 Acoustics and Psychoacoustics 42
1 HEAR1177 Anatomy/Physiology of the Ear 42
1 HEAR1180 Hearing Aids I 42
1 HEAR1190 Clinical Principles I 42
1 HISE1002 Elective: General Education (Minimum of 42 hours) 42
1       Any course in the subject of General Education Eligibility (2015 onward)  
    Total Credit Hours for this level: 252
2 HEAR1135 Audiometry I 70
2 HEAR1155 Hearing Instrument Specialist Field Studies 56
2 HEAR1200 Hearing Aids II 56
2 HEAR1210 Clinical Principles II 42
2 HISE1003 Elective: General Education (Minimum of 42 hours) 42
2       Any course in the subject of General Education Eligibility (2015 onward)  
    Total Credit Hours for this level: 266
3 HEAR2110 Audiometry II 56
3 HEAR2190 Hearing Aids III 70
3 HEAR2200 Hearing Aid Verification 28
3 HEAR2210 Clinical Principles III 28
3 OHS1320 Safety in the Workplace 14
3 HISE1004 Elective: General Education (Minimum of 42 hours) 42
3       Any course in the subject of General Education Eligibility (2015 onward)  
    Total Credit Hours for this level: 238
4 FPLT2060 Field Placement (Hearing Instrument Specialist) 495
    Total Credit Hours for this level: 495
    Total Credit Hours for Program: 1251

The fundamental responsibility of a health sciences student is to gain the necessary knowledge and skills to be a competent caregiver upon graduation. As students preparing to become health care professionals, it is imperative that your behaviours and attitudes reflect the professional, ethical standards that are embraced by your chosen profession. We believe that a value system incorporating high moral and ethical integrity is of vital importance, and regard the absence of such values as critical and dangerous to practice. We believe integrity to be a quality that includes sound moral principles, sincerity, honesty and self-respect.

It is the expectation of all students, Faculty, and dministration that health care practitioners will incorporate and function within the Standards of Conduct for Conestoga College Institute of Technology and Advanced Learning.

Program Design for Your Cohort

Students can find their program design on the student Portal by following the steps below:

  1. Log in to Student Portal
  2. Click on 'My Courses' tab
  3. Select 'View Progress Report' button

Courses are listed by level/semester. Students can also view courses for the most current program design for this academic year on the Conestoga College website. To find these courses, students need to scroll down the page to the 'Program Courses'.

Pathways and Further Post-secondary Education Opportunities

Conestoga pathways enable students to build on their academic achievements in order to earn a degree or additional credential. Pathways are formed through agreements between Conestoga programs or partner institutions. View the transfer agreement opportunities for this program.
Often applicants have earned credits from another college or university that may allow a student to be granted advanced standing or exemption. Learn more about credit transfer opportunities at Conestoga.

Employment Opportunities

Graduates of this program will test hearing, select and fit hearing aids, and recommend the use of other assistive listening devices when appropriate. The scope of practice for the HIS is confined to the treatment of hearing loss for the adult population, whose members present with no medical reason to counter-indicate the use of hearing aids. The HIS typically finds employment in private practice, in the hearing-aid manufacturing sector, or in the hospital setting.
80% of 2012-2013 graduates found employment within 6 months of graduation. Their average starting salary was $43,850.
For more details on related occupations, job market information and career opportunities, see the Government of Canada website.


Communication and Contact Information

Faculty Commitment to Success

The Hearing Instrument Specialist Program Faculty members are here to support you in acquiring an excellent education, a broad skill-set, and the confidence to move out into the workforce upon completion of the program. Ultimately, your success in this Program rests on you; however, your instructors are committed to doing their best in supporting you throughout your studies.

To ensure your success in the program, it is important you become familiar with those who are here to support and help you along your way. If you have any day-to-day questions about your Program, courses or school work in general do not hesitate to contact your Faculty or Program Coordinator.

Faculty Availability

Faculty offices are located in the main building (4B area) and students are welcome to see individual Faculty to discuss course work, assignments, or any other issues. During the first several days during the start of the semester Faculty will explain how you can contact them outside of class time. Individual Faculty timetables may be posted. As Faculty have diverse teaching schedules, it is best to make an appointment to ensure the instructor is available. Faculty members will endeavour to reply to email messages within 48 business hours.

Telephones for internal use are located outside the entry to Faculty workspaces. Beside this phone will be a Faculty directory with extension numbers only. If you have an appointment with a Faculty member, please call to confirm that you have arrived. Please do not enter until you have confirmation that the Faculty member is available to meet with you. If you do not have an appointment, please call the person you wish to meet with to confirm that the instructor is present and can see you. If you do not reach them, please leave a message. In an interest of respecting the work environment for everyone in this area, please do not wander into Faculty workspaces looking for them.

Contact Information and Availability

Calvin Staples
Program Coordinator
Hearing Instrument Specialist Program
519-748-5220, ext. 3970

Ross Harwell
Hearing Instrument Specialist Program
519-748-5220, ext. 3944

Paul Finch
Health Sciences
519-748-5220, ext. 2395

Wendy Dunbar  
Program Assistant
(519) 748-5220, ext. 2454

Each of your Faculty members will notify you of the best method for contacting them as well as any office hours the instructor holds for meeting with students.

Contacting Program Staff

When contacting Program staff outside of class time it is advisable to use email or telephone. Your message should include the following information:

  • first and last name
  • course and level
  • brief description of reason for contact
  • telephone number where you can be reached

Student Email

All students are supplied with a College email address. Use the College email address or eConestoga email only when communicating with Faculty. The HIS Program will use College email as their primary method for communicating program and course specific information. It is the responsibility of the student to routinely check their email. Non – College email addresses (e.g. Hotmail) are not acceptable.

AHIP (Association of Hearing Instrument Practitioners)

Graduates of the HIS program must become members of the Association of Hearing Instrument Practitioners (AHIP) once the student graduates in order to practice in the province of Ontario. Each student will be provided direct information from AHIP outlining the processes and policies in order to become a member. Additionally, each student once they have successfully completed their Conestoga College Hearing Instrument Specialist program must complete a 1,000 hour clinical internship administered and governed by AHIP. Each student that wishes to practice in the province of Ontario must also successfully pass the International Licensing Exam, which is administered by AHIP. The exam is required to become a full member of AHIP.

Student Engagement

Student Concerns/Issues

We appreciate that concerns/issues may arise during the learning experience. Our goal is to collaborate—students with Faculty and staff—to resolve situations of concerns quickly and to learn and improve from these situations.

To achieve this goal, we need an effective problem-solving environment. This means:

a.     When a situation of concern arises, it needs to be raised in timely manner and discussed by the individuals involved. This is the most important area for effective problem solving.

**Problem-solving closest to the individual associated with the learning is the place to start.

b.      Please see the "Student Concerns/Issues" Policy in the Student Guide for further details to be followed for the informal and formal procedures for the resolution of concerns and issues.

c.       Please note that issues and concerns related to a placement site, its operation or its employees should first be brought to the attention of the Conestoga Field Placement Supervisor or Program Coordinator, subject to the additional procedures outlined in the following Sections on "Professionalism" and "Concerns Regarding Safety or Care/Service for Clients during a Practicum/Field Placement"--If applicable to your program. 

Student Representation

Conestoga Students Inc. (CSI) and Conestoga agree that a student has the right to invite a member of CSI to a student/Faculty meeting, provided that 24 hours advance notice is given to faculty. This advance notice will ensure that all parties will have an opportunity to adequately prepare for the meeting.

PAC (Program Advisory Committee)

Each program at Conestoga has a Program Advisory Committee (PAC), which is made up of industry and academic representatives, as well as current students. They meet several times a year to discuss the direction in which that industry is heading and any improvements that can be made to keep the program current. This helps to ensure that students are learning material that is relevant to their industry.

At the beginning of each year, the program will ask for student volunteers. The program will decide which students will represent years one and two. The student attendees are important members of the committee and are expected to be present at the meetings. Students must prepare and submit a report based on guidelines provided by the Program Chair/Coordinator which will be presented at the meeting. Students are expected to be professional, dress in business attire and engage in discussions.

WIHSC (Waterloo Interprofessional Health & Community Student Collaborative)

Conestoga College offers many unique and exciting opportunities for personal and professional growth. One of the things that contribute to the excellence of this college is the host of exciting extra-curricular opportunities that add to the culture of this fine institution. WIHSC (Waterloo Interprofessional Health & Community Student Collaborative) is one such club whose members strive to 'learn with, from, and about' each other.

Membership of this active group is comprised of students enrolled in health, community, and social sciences programs. Some of the most popular initiatives that this group regularly engages in are interactive simulation exercises, peer-mentoring, guest speakers, paper case studies and monthly meetings. To find out more about this exciting opportunity, please visit the WIHSC website. The website includes information on past events (pictures and videos) as well as how to get involved. Get involved, have fun, and learn more about the team members you will work with upon graduation! For more information, please contact your Program Coordinator.

Student Feedback

Student feedback is an essential component of our continuous improvement process. Our opportunities for student feedback include:

Key Performance Indicators

All college programs in the province are evaluated using Key Performance Indicators (KPIs) through the Ministry of Advanced Education and Skills Development (MAESD). This survey is conducted each academic year in select classes. Strategic goals to improve the programs are developed from these results. This data and other data specific to the campus and the program/school are collected so that Conestoga College can continually improve quality.

Student Appraisal of Teaching

The Student Appraisal of Teaching (SAT) allows direct feedback from students on teaching for a particular course. Completion of the SAT form gives teachers and academic managers valuable information to use for the improvement of teaching at Conestoga.

The SAT process occurs in the last one-third of the semester. Typically about one-quarter of the faculty is appraised per term, and each has two courses selected by their academic managers for appraisal. All teachers have a SAT review at least once every two years. The SAT process is managed by the Office of Institutional Research and Planning using an online survey system specifically designed for course/teacher evaluations.  After all marks for the semester have been submitted, a summary of results goes to the academic manager to be shared with the faculty member. Continuing Education students may have an opportunity to complete a SAT form during thier Continuing Education course.

Class Cancellations

Class Cancellations Due to Faculty Absence

All class cancellations due to Faculty absences will be posted in the Student Portal on the left hand side of first page which a student sees after logging in. These notices in the Student Portal will be the only general notifications of class cancellations due to Faculty absences.

Although the informal notification comes through the portal, Faculty may also elect to post any absences on eConestoga. 

Class Cancellations Due to Inclement Weather

College closure due to inclement weather will be announced on local radio stations (92.9; 88.3; 1460; 96.7, 105.3, and 1240). It is up to staff and students to listen for campus closures. If the college is closed, a message will be left on the campus switchboard after office hours. A notice will also be placed on the college website.

Personal Notifications of Class Cancellations

Students have the option of receiving special emails or SMS text messages notifying them of class cancellations due to faculty absences. To receive such personal notifications students must subscribe to this special service.

To subscribe:

  • Log in to the Student Portal.
  • Select Notifications under the Profile tab.
  • Select the method by which you would like to be notified.
  • Click Update.

Note: To change the email address to which these notifications will be sent, select My Addresses under the Profile Tab, and change the default email address.

Standards of Conduct and Professional Practice

Academic Offences and Plagiarism

Academic honesty is expected and required of all Conestoga students. In order to maximize your success as a student, it is critical that you familiarize yourself with the Academic Offences Policy found in the Conestoga Student Guide. This guide has been provided to you on our College website. The Academic Offences Policy provides a detailed description of the following:

  • Scope of academic integrity,
  • What academic integrity means,
  • What types of behaviours constitute a breach of academic integrity,
  • The penalties associated with breaching academic integrity.

After reading this information, if you do not fully understand what is meant by academic integrity, and what is required of you to maintain academic integrity, please speak with a faculty member or your Program Coordinator. Please note that maintaining academic integrity is very important, and that it is your responsibility as a Conestoga student to know the Academic Offences Policy and to initiate help if you do not fully understand it.

Below are a few hints to help you avoid breaching academic integrity.

  • Make sure that you recognize information that requires referencing.
Example Required Referencing
Milk is good for you. General information in the public domain. Does not require referencing.

"According to Health Canada milk beverages provide the nutrients needed for healthy bones and optimal health".

Health Canada. (2008). Canada's food guide: Milk and alternatives. Retrieved May 17, 2011 from            http://www.hc-sc.gc.ca/fn-an/food-guide-aliment/choose-choix/milk-lait/index-eng.php

Direct quote right from a published source. Requires a reference.

Consuming milk every day provides the nutrients that you need for healthy bones and optimal health.

Health Canada. (2008). Canada's food guide: Milk and alternatives. Retrieved May 17, 2011 from            http://www.hc-sc.gc.ca/fn-an/food-guide-aliment/choose-choix/milk-lait/index-eng.php

Information that has been put into your own words, but offers information outside of public domain related with specialized knowledge. Requires a reference.
  • Whenever you refer to material from another source, whether book, journal article, video, newspaper, or electronic publications, you must acknowledge your source using proper citations and references. The APA style is the format most often used in the health and social sciences. Please visit the Conestoga Learning Commons for assistance with the APA format.
  • If you work collaboratively with others on an assignment, including in class assignments that expect independent submission, make sure that you do not copy words or ideas from others intentionally or by accident.
  • Make sure that you read the Academic Offences Policy located in the Conestoga Student Guide, and that you fully understand it. The policy describes additional behaviours that represent a breach of academic integrity.
  • Information can be found on the Academic Integrity website

Copyright – What Students Need to Know

Photocopying and scanning at Conestoga are governed by the Copyright Act, an agreement with Access Copyright, and the Association of Canadian Community Colleges' Fair Dealing Policy.

Under the terms of our Access Copyright license which gives the broadest permission:

You can photocopy or scan the following:

  • Up to 10% of most published works.
  • One chapter that is greater than 10%, but no more than 20% of the book.
  • One article, short story, play, poem or essay from a book, magazine or journal issue containing other works.
  • One newspaper article or page.
  • One entry from an encyclopedia, dictionary, annotated bibliography or similar reference work.
  • One drawing, sculpture, painting, print, architectural work of art or work of artistic craftsmanship from a larger volume containing other works.

Cumulative Copying

If you copy 10% of a book today, 10% next week, 10% the week after that, and so on, this is called cumulative copying and it is not allowed. The copy limits apply to an entire academic year, so once you reach the limit for an item, you can't copy more until the next academic year.

You cannot copy or scan the following:

  • Workbooks or study guides that are intended for one-time use.
  • Instruction manuals
  • Sheet music and original artistic works including photographs or prints.
  • Advertisements
  • Business cases
  • Full Textbooks
  • Any of the items on the Access Copyright Exclusions list.

You can find all of this information and more on the Copyright for Students web page.

If you have any questions about copyright or the limits of copying on campus, contact James Yochem, Copyright Coordinator, at Jyochem@conestogac.on.ca or 519-748-5220 ext. 3746.

Safe Practice

Safe practice is a hallmark of professional practice. It is an expectation of everyone who is or wants to be a professional.

There are a number of policies and procedures associated with practical training in your program that have been developed to ensure your safety and the safety (physical and emotional) of those around you. These will be reviewed with you during your program.

The following basic procedures are outlined for your attention and follow-through:

  1. Your personal safety begins with the use of professional attire and foot wear and with your attention to the health and safety expectations that may be identified throughout the college. 
  2. Help us have a safe and pleasant environment by wiping up spills, by ensuring lap top cords do not snake across walking areas and by reporting equipment or facility problems when you see them.
    Concerns such as these in the Cowan Health Sciences Centre may be reported to an employee in the Interprofessional Resources team.
  3. Specific dress codes, personal protective equipment and specific codes of behavioral conduct may apply to certain programs; failure to follow these may result in your inability to participate in a lab, class or experiential learning activity.  
  4. Safe work practices are to be followed during all training; follow the direction of your instructors. If you have a practicum, your Clinical Instructor/Responsible Faculty/Preceptor will ensure that you are aware of safe practices and safety precautions and procedures. This includes problem-solving by the Responsible Faculty and Program Coordinator with the college's Occupational Health & Safety Department as required. For example, should outside temperatures during the summer become unusually hot, very high temperatures may occur in some workplaces; this could require that specific steps be taken to ensure a safe working environment. 
  5. All safety-related accidents, incidents, and near misses must be reported to the Instructor-in-Charge immediately. This is an opportunity to problem-solve about how to avoid these areas of concern for the future.

Student Protection Acknowledgement

A Student Protection Acknowledgement confirmation pop-up will appear when a student logs into the Student Portal on a yearly basis. This will direct students to policies and procedures relevant to their academic responsibilities. All Conestoga College wide academic policies and procedures are listed on the college website under "About Conestoga", "Policies and Procedures". 

Students are advised to review and comply with all policies and procedures, including the following:         

  • Academic Credential Procedure 
  • Academic Dispute and Resolution Policy & Procedure
  • Academic Offences Policy & Procedure 
  • Academic Recognition Policy
  • Clearance of Academic Deficiency Policy & Procedure
  • Co-operative Education Policy
  • Discontinuance Policy & Procedure
  • Evaluation of Student Learning Policy & Procedure
  • Grading Procedure
  • Graduation Requirements and Convocation Procedure
  • Honours Policy & Procedure
  • Program Withdrawal and Refund Procedure
  • Student Code of Conduct Policy
  • Student Concerns and Issues Policy & Procedure
  • Student Feedback Policy
  • Student Fees Policy & Student Fee Invoicing and Payment Procedure

Students must follow all of the policies and procedures for Conestoga College and it is expected that faculty will accept, fulfill and enforce these standards.


Professional Conduct - Use of Social Media and Cell Phones

To support a quality and respectful learning environment both in the classroom and in field placement, the use of cell phones and laptop computers for social networking should only occur during break times, before/after class, and during formal break time in field placement.

Laptops and other forms of technology may be used in the classroom when the use pertains to the content and processes of learning facilitated by the professor/team member. If your technology use is disruptive to the class, the faculty/staff may ask you to leave the class until such time that you are able to re-engage in the learning process. 

Social Media Policy

  • Social media has many advantages for a professional. It can be used to network, to resource information and keep current
  • As a student and future professional, it is essential to maintain professional boundaries in all communication, including social media.


  • According to the Ontario College of Teachers (2011), "Electronic messages are not anonymous. They can be tracked, misdirected, manipulated and live forever on the internet. Social media sites create and archive copies of every piece of content posted, even when deleted from on-line profiles. Once information is digitalized, the author relinquishes all control." The same organization also indicates "Online identities and actions are visible to the public and can result in serious repercussions or embarrassment. As the Office of the Privacy Commissioner of Ontario notes, users may intend to share their online existence solely within their own network, but in theory anyone can access the user's musings, photos and information. Further, the words can be altered, forwarded and misquoted. "

Ontario College of Teachers. (2011). Professional Advisory-Use of Electronic Communication and Social Media. Retrieved May 12, 2015, from https://www.oct.ca/resources/advisories/use-of-electronic-communication-and-social-media

Ensure that your posts reflect you as the professional you are and wish to become – if a potential employer were to see your posts.

  1. Many types of social media encourage instantaneous, casual dialogue. It is important to remember that even an innocent comment may be easily misunderstood.
  2. Assume that information you post or send can be accessed or altered by anyone.
  3. Consider whether any posting may reflect poorly on you, your school, or your profession.
  4. Avoid online criticism of other students, colleagues, professors or field placements.
  5. Avoid impulsive, inappropriate or heated comments.
  6. Pictures should not be taken, posted to social media sites or shared without the express permission of all individuals involved.
  7. Remember that online sites you visit are not anonymous.
  8. Make sure your on-line name and email reflect professionalism.
  9. Ensure that your postings will not be considered harassment or defamation of a peer, colleague, faculty or others.

    Maintain privacy of all care and service activities when in practical work experiences:
  1. Do not take or post any pictures while on placement or involved in lab activities.
  2. Maintain client-provider relationships and boundaries. The addition of a client to a 'friendship" status online is unacceptable.

Please respect the fact that your faculty and staff will not invite you to their personal web pages when you are a current student, nor will they accept any invitations to your personal sites (Keep faculty and staff as resources to connect with after you have graduated or after you have left the college)

Cell Phone Policy

Students should respect their professors and other instructors by following program policy and not use their cell phones for personal use during class time. This is representative of the professional manner in which you are expected to act as you prepare to enter the workforce.

Students will not bring their cell phone or technology device into a test or examination, unless required for the examination and approved by the faculty. Phones should be left in your locker or left in your bag at the front of the classroom. In the event of an urgent need to keep your cell phone with you during a test (parents with young children, students experiencing a family emergency, etc.) please speak to your professor as soon as you enter the examination room. Those who have been permitted to bring a phone into the classroom will likely be asked to either leave the phone with the professor, or they may be permitted to leave their phone out on their desk where it is visible to the professor and proctors. In any case, students are not permitted to touch or answer the phone without raising their hand to ask for the professor/proctor's permission. If you are found to have a cell phone in your possession during an examination that has not been declared, you will be asked to leave the examination room, and will be given a zero on the assessment.

Cowan Health Sciences Centre: Clinical Lab Dress Code

The Clinical Lab areas of the Cowan Health Sciences Centre (CHSC) are comprised of clinical bed labs, the Cross Centre for Simulation Learning, the Open Access Lab and Hearing Health Lab. In order to maintain these as safe professional spaces, appropriate dress must be worn. The purpose of this dress code is to insure the safety of the student, faculty and staff and also to prepare them for the clinical environment. The dress code is designed to comply with infection control procedures, workplace health and safety considerations and professional safety.

All lab areas are covered by this policy for all programs in the School of Health and Life Sciences. Non-compliance with this dress code will result in the person being asked to leave the lab area. (If during scheduled lab time, this may result in a missed lab).

Dress Requirements

  • Business Professional is the attire required to enter the Hearing Health (1F37) lab.
  • Scrubs or specific uniforms may be required for any other lab inside the Cowan Health Sciences Centre. Students should look professional at all times.
  • Hair tied back, if hair is long, then it must be up
  • No rings, necklaces or dangling earrings
  • A pair of studs may be worn; one in each ear
  • A plain wedding band may be worn
  • No hats to be worn (exceptions related to the Human Rights Code)
  • No denim or sweat pants
  • Scented Products must not be worn
  • No gum chewing
  • No food or beverage is allowed in the Hearing Health Lab (1F37)
  • No book-bags, backpacks, large purses, etc. are allowed in the Hearing Health Lab (1F37)

Please be reminded that the labs are a clinical setting and, as such, the requirement for proper hand washing/hygiene is in effect.
Clinical Lab Areas: 1F26, 1F37, 2F06, 2F10, 3F35, 3F36, 3F38, 3F40, 3F45, 3F46
Open Access Lab: 2F18
Cross Centre for Simulation Learning: 2F30, 2F50, 2F34, 2F46

Uniform Standards

As a Hearing Instrument Specialist (HIS) student or Faculty member, it is important to present in a professional manner, particularly when in a clinical setting (community or health care institution). A professional demeanor and appearance are important in establishing effective working relationships with clients and colleagues. Given that most clients seen by the HIS are elderly, students should adhere to dressing in a manner that is respectful of their sensibilities. As a guest in any placement site providing clinical experience, it is important to always act and dress appropriately.

When students are at Clinical Practicum locations, he/she is representing the college and he/she is also representing that Clinical Site to their clients. For this reason, individual clinical locations may have their own dress codes, to which students must adhere. Students should contact the clinical preceptor prior to arriving on their first day, to ensure that he/she will comply with any required dress code. The following regulations have been established to address the issue of professional appearance:

Access to HIS Laboratory (F-Wing 1F37)

The HIS lab is located in the lower level of the new F-Wing and is designed to be a place where students can hone their clinical skills. The HIS students are permitted access to the lab outside of traditional class time. The students however are only granted access through the following channels:

  • Program Coordinator informs Security and F-Wing Manager of students permitted to use the lab
  • Inform their program coordinator of their intention to use the lab
  • Access the lab through security
  • Ensure lab is locked and maintained in good condition
  • Will not perform any acts he/she does not have training or are not considered within their scope of practice
  • A student cannot be in the Hearing Health Lab (1F37) alone

There is no food or drink allowed in the HIS Lab.

General guidelines for HIS laboratory and clinical placement sites include:

  • Dress as required by the clinical site. This is usually semi-formal/business attire.
  • Long or short sleeved dress shirt, golf shirt or similar; no collarless T shirts; no logos on shirts. Dress or plain casual slacks, no jeans.
  • Shirts and pants must be high/long enough to cover the midriff, even when bending or reaching.
  • Some placement sites may require a lab jacket over a clean, unwrinkled blouse or shirt with tie.
  • Clean, preferably light comfortable shoes with closed toes and heels.
  • Jewellery must be kept to a minimum and not compromise the safety of yourself or your clients. For example, consider wearing one pair of tiny studs in ears and nose and a plain band on the finger with no stones or etching. While at the clinical placement, all other facial piercing, including tongue piercing must be removed. Medical alert bracelets are permitted.
  • Hair length and style must conform to the rules of the placement site. It is expected that long hair will be tied back, off the collar and controlled securely. Hair colour should be of a natural shade.
  • Nails should be kept short and neat looking. Nail polish, if worn, must be clear or nude. Artificial nails are not permitted.
  • Scented products (perfume, scented aftershave) must not be worn.
  • No gum chewing is permitted in clinical, lab or community settings.
  • Requests for accommodations of this policy (e.g., for religious or disability reasons) will be considered within the framework of the Conestoga College Policy for Human Rights.
  • Faculty and/or Clinical Preceptors reserve the right to ask students who do not conform to the uniform policy to leave the clinical, community or lab setting. Time missed must then be made up by the student.

Attendance and Student Success Strategies


Religious Holidays

Students are permitted by Conestoga policy to be absent from class to observe a recognized religious holiday. Any student who is unable to attend classes or participate in an examination, study, or work requirement on some particular day or days because of religious beliefs will be given the opportunity to make up the work that was missed or do alternate work/examinations subject to timely notification.

Conestoga recognizes all religious holidays as defined by the College Employer Council

It is the responsibility of the student to:

a. Plan ahead and be aware of the dates of all examinations and other course obligations;

b. Advise the faculty member that he/she will be seeking accommodation to observe a recognized religious holiday and make a request in writing to your Program Coordinator within the first three weeks of the semester and prior to the date of assessment that falls on the religious holiday. Exceptions based on extenuating circumstances must be approved by the Chair.


Test Procedures

  • Once a test begins, students may not leave the test room for 30 minutes. If the student finishes a test before that time, the student may review their answers but are expected to sit QUIETLY and not disturb others. Once a student leaves the room, the student may only re-enter when invited back by Faculty.
  • Any student found cheating during the course of an examination/test will be addressed according to procedures found in Conestoga Student Guide.
  • Faculty is responsible to advise as to the material permitted in the testing room. Personal items and learning materials will be left in an area identified by the Faculty.
  • Faculty will advise as to the seating arrangements of students.
  • During open book tests, students must bring their own course materials (books, notes, Learning Packages etc.) for individual use only. Students may not share any of these materials. Electronic devices, such as, iPod, text messaging, cell phones, translators, will not be permitted.

Importance of Test and Presentation Dates

Test and assignment dates are scheduled at the beginning of each semester. Unplanned extenuating circumstances involving the College, the Program, or the Faculty may require changes to the course schedule. If this occurs, students will be notified.

Students are required to write all tests during the scheduled in-class test times. Students who make personal commitments that conflict with meeting test and assignment deadlines do so at their own risk. There will be no special arrangements made for students with personal conflicts (e.g. work, family commitments or vacation plans). Students who wish to reschedule a test or presentation because of a religious holiday are required to discuss the situation with Faculty at the beginning of the semester.

Academic accommodations are provided to students with documented disabilities through the Accessibility Services Office.

Assignment Policies

The expectation of health professionals is that the student complete assigned work competently and in the allocated time, or that the student anticipate difficulty in meeting deadlines and notify the appropriate person(s).

The following regulations regarding assignments reflect this belief and are designed to ensure that graduates of the programs meet these expectations.

  • Students are required to submit all written assignments on or before the date and time specified.
  • Students should anticipate problems that will necessitate an extension of time.
  • If an extension of time is required, students will make this request ahead of the assignment due date to the appropriate Instructor.

NOTE: An extension of time may be given at the discretion of Faculty.

  • Late assignments will lose 10% of the value of the assignment for each day late. Assignments that are more than two days late will receive a grade of zero.
  • A student will not receive a passing final grade until all assignments have been submitted even if the late penalty reduces the points possible to zero. All late submissions must be turned in by noon on Friday before the week of final exams.

Steps to Follow to Submit Assignment Outside of Class Time

While assignments should be submitted in class on the day they are due, if circumstances require that they be submitted outside a scheduled class, the following procedure should be followed:

  1. A late submission will require the student to contact the Faculty member prior to the submission deadline in order to be accepted. The student will then agree to submit the assignment on the agreed upon new deadline and will also be informed of any deductions as per the assignment rubric.
  2. Provide an electronic copy of your assignment to the faculty as per Faculty instructions.
  3. If the assignment requires a hard copy, please bring the attached hard copy and submit the assignment drop box outside the Faculty office on 4B and should follow the above renewed date/time instructions as outlined above.

Working Together on Group Assignments

Students will often work with their fellow peers on various assignments/projects throughout the program. Each group member is responsible for ensuring that they have an equal role in the group. All students in the group should review the completed work before it is submitted/ presented. When issues/concerns arise during the group process, it is the responsibility of group members to contact the course instructor for assistance prior to due date.

Use of Time between Classes

Students are encouraged to use breaks between classes for personal needs (food, washroom, phone calls, emails etc.) but also for group work, studying, connecting with Faculty, field placement supervisors, etc.

Faculty Returning Tests and Assignments

In order to support student success, students will be given continual feedback on their progress throughout the semester. Individual Faculty will inform students in class how/when tests and assignments and/or marks on them will be returned. Please note that some tests will be returned to students and some may be retained by Faculty. Final exams and supplemental exams are not reviewed will not be reviewed with the students. Under no circumstances are students to enter the offices of Faculty or look through papers on a desk without a Faculty present. Students who have questions about tests/assignments/grades should follow the process outlined below:

  • at least 24 hours after receiving the mark and within 7 days, contact Faculty, indicating the area(s) of clarification required
  • initiate a meeting with the Faculty to discuss the matter
  • bring pertinent information (assignment, mark sheet, etc.) to the appointment.

Note: Students are encouraged to keep all assignments, texts and course-related resources and materials throughout the duration of the program.

General Guidelines for Quality of Written Work

In the HIS Program, both in courses and clinical practicum, there are continuous requirements for written work in a variety of formats (papers, assignments, forms and plans, handouts, etc.). It is expected that all students will meet the standard of English required within the profession. Faculty will identify students who are having difficulty in this area and will approach them to discuss the need for improvement. Students may be referred to the Learning Commons to help them improve the quality of their written work.

General Guidelines for submitting written work

For specific course requirements, refer to the course outlines provided. If you are not clear about course requirements, discuss this with individual Faculty. Students are required to use spell-check and grammar-check to assist with the editing of written work. The Learning Commons will be an invaluable resource to students who require assistance in organizing and writing an assignment with correct spelling and grammar.

Unless otherwise indicated by professors, generally, assignments should be:

  • Word processed
  • Double spaced and one sided
  • Submitted using font size of 12, and proper margins
  • Written in a grammatically correct manner
  • Handed in securely fastened with a cover page indicating the course name, Faculty's name, student's name, section and date submitted
  • Handed in at the beginning of class on the designated due date in class, unless otherwise indicated by the instructor
  • Handed in using the APA format (see below) if references are required

    NOTE: Faculty does not assume responsibility for assignments not given directly to them in hard copy at the beginning of the relevant class. Students should avoid handing in assignments outside the regularly scheduled class time and should make every effort to hand assignments in to instructors in person.

Practice Assignments

Similar expectations apply to the clinical experience. Clinical assignments must be completed competently and within the allocated time or other arrangements should be made with the instructor/clinical preceptor.

Practice assignments are a course expectation and must be completed at a satisfactory level for the student to be satisfactory in HIS practice.

Weighting of Courses

Student will find specific information regarding the allocation of marks for each semester or course in the student packages and course outlines.

Test/Examination Writing Protocol

Admittance to the test/examination is made following presentation of the PHOTO I.D. to a proctor.

No personal belongings other than what is needed for the test will be permitted in the examination room. For example, books, binders, pencil cases, purses, bags, coats, etc. must be left outside of the test/examination room. Ball caps are not to be worn. Evaluations will predominately come in the form of formal examinations. There will be no use of smartphone technology during the examination process. Students in some instances may be allowed calculators

  • Each examinee must sign-in.
  • No talking during the test/examination is allowed.
  • Do not begin or open packages until instructed to do this.

Before leaving, submit examination materials, including examination booklet, Scantron sheets and spoiled Scantron sheets. When returning these materials, only one examinee at a time can be checked out; please be patient while waiting.

If an examination review is requested after marks are posted, contact your teacher. Examination/test marks are usually posted within two weeks from the date of writing. The final examination results will be posted earlier. It is each student's personal responsibility to obtain his/her own mark from the bulletin board posting.

Guidelines for Tests/Exams

  1. Students arriving late to write tests will not be granted an extended time for writing. The test must be completed within the scheduled timeframe.
  2. Requests for review of test papers may be arranged with individual instructor(s) within two weeks of writing the test and not immediately prior to supplemental work. Final exams will not be reviewed with the student.
  3. Be sure to follow the directions accurately for completion of the Scantron General Purpose Answer Sheet. Students will be responsible for their own errors. 
  4. Accommodations in the examination procedure are made by Accessibility Services for students, as prescribed. No dictionary or any other accommodation will be made for ESL students.

Academic Progress Through the Program

Academic Standing and Promotion

The Conestoga Student Guide is your first source for information concerning academic regulations, policies and procedures. The Conestoga Student Guide is available on the college website and by visiting the "Student Guide" tab in your Student Portal.

In addition to the Academic Regulations found in the Conestoga Student Guide, the following apply to the Hearing Instrument Specialist Program:

Promotion Standard

Promotion is the advancement from one portion of the program to another after a process of evaluation, which ensures that specific program objectives have been met. Promotion is based on academic achievement, satisfactory clinical performance, professionalism and health status. Promotion review occurs at regular intervals based on curriculum design. Requirements of each must be met prior to graduation.

Promotion standards are minimally accepted performance expectations that must be met as the student progresses through the program.

These standards set the basis for the evaluation of student performance and provide the program with an on-going decision-making process for assessing whether the student has met the expected academic performance, and is permitted to advance to the next academic level of the program.

In this competency-based curriculum model, the student must:

  1. Demonstrate a theoretical base for practice, and the ability to transfer, and apply theory to practice in a variety of situations.
  2. Master the required skills to care for the client.

Promotion Standards have been developed in both theory and practice that evaluate the competency of the learner.

Theoretical Standards
Standard Rationale

Standard 1

The student is expected to complete all course requirements.

The Ministry of Advanced Education and Skills Development and also, the Association of Hearing Instrument Practitioners (AHIP) of Ontario set provincial educational standards that must be met by the HIS Program. Course requirements are completed in accordance with these standards.

Standard 2

The student must demonstrate a minimum level of theoretical competency in meeting course and program requirements by achieving a minimum of 65% on all final course grades for vocational courses


Graduates must have a sound theoretical knowledge base to practice in the discipline. Therefore, students must achieve a 65% and above for all vocational courses to pass a course. 

Standard 3

The student must have completed all courses (including liberal studies courses) of all previous semesters in order to be promoted into the pre-graduate clinical consolidation (semester 4)



Pre-Graduate Clinical Consolidation (HEAR 2160) provide students with the opportunity to integrate and consolidate all learning from previous semesters/courses in meeting the standards of practice.


Practice Standards
Standard Rationale

Standard 4

The student is expected to apply theory and skills to practice in a safe competent manner in accordance with the level identified in the learning outcomes.


The Hearing Instrument Specialist Program is based on a competency-based model where minimum theoretical knowledge and practice skills must be demonstrated. The Program curriculum is designed with learning outcomes that are levelled in performance expectations as students advance through the program.

Standard 5

The student's progress in clinical practice will be documented in formative and summative evaluation.

Student achievement records are maintained as the student progresses through the program. The formative evaluations will provide the student with performance assessments of strengths and weaknesses. The Summative Record at the end of the course provides the student with an overview of performance strengths and weaknesses and goals set directing future expectations.

Standard 6

The grade for clinical practice experiences is "pass" or "fail".


An assessment of pass indicates that the student has met the learning outcomes.

Standard 7

Regular attendance at clinical practicum sites is mandatory to achieve a "pass" in practice experiences.

Absenteeism places the student in academic jeopardy because teachers/clinical preceptors are unable to assess and evaluate performance when students are not in attendance for practice experiences.  

Standard 8

The student is expected to maintain mental and physical health throughout the program, consistent with HIS practice requirements.

The Care Provider must be in good mental and physical health in order to care for others. Poor mental and physical health leads to absenteeism and results in disruption to the learning process.


Students must attain a minimum 65% passing grade in all Hearing Instrument Specialist courses.

Promotion and Supplemental Procedure
Promotion Committee Grants or denies permission for supplemental work. 

Program Coordinator/Instructor


Meets with the student. 

Completes the supplemental form with criteria.

Reviews the recommendation of the Promotion Committee. 



Takes completed Supplemental Form and payment to Registrar's Office. 

Brings pink copy of Supplemental Form for admission to supplemental as well as photo ID 

Program Chair/Program Coordinator/Instructor

Sets date for supplemental examination. 

Notifies student and Registrar's Office of result of supplemental work.

Failure to successfully complete requirements of the promotion committee will result in discontinuance from the program.

Reason for Student Progress Being Reviewed by Promotion Committee

Students who fail to meet program standards will be reviewed by the Promotion Committee. Reasons for presentation at Promotions Committee include:

  • Failure of a theory course and/or practice course.
  • Patterns of absence from class or practice, which may affect achieving program standard.
  • Excessive accumulated Program total of absent hours from class, lab or practice, which may result in an extended program.
  • Failure to follow through on Promotion Committee recommendations.

A student who has not met the standards will not be promoted to the next level of the Program. The Promotions Committee may recommend that the student be required to meet one or a combination of the following:

  • Complete supplemental requirements for course failures (see criteria for writing of supplemental examinations). Following successful completion of supplemental work, the highest course grade that can be achieved is 65%.
  • Follow through with counselling (academic and/or personal).
  • Follow through with health measures as recommended.
  • Complete makeup work for missed learning experiences.  Total time lost will be assessed on an individual basis.  Additional time may be required to complete program objectives.
  • Complete the requirements of Probationary Status
  • Complete compulsory practice remedial assignments.

Supplemental Work

A student that is unsuccessful in a course may be granted the opportunity to complete supplemental requirements.

Criteria for Eligibility to Write Supplemental Examinations

  1. No more than two supplemental exams throughout the program and no more than one supplemental per course will be offered.
  2. For the purposes of determining supplemental eligibility repeating a failed course counts as a supplemental in that course.
  3. The student must have passed at least one test/exam in the course.
  4. The student must have achieved a final course grade of 50% or within 10% of the required pass mark, whichever is the higher standard.  Therefore, for courses with 65% pass, the student must have achieved 55%.
  5. There must be no academic misconduct on record for the semester (e.g. plagiarism)
  6. A student who attains a course grade of less than 55% for a vocational course will not be offered a supplemental in that course.

In addition, the following will also be considered by the committee:

  • Previous academic history.
  • Current clinical practice performance.
  • Demonstration of professional behaviour
  • Attendance in class, lab, and practice experiences

Students who are in jeopardy or those that could potentially be granted a supplemental exam opportunity are recommended to be available to take his/her supplemental exam the week following the final exam week in the given semester. The hearing instrument specialist program supplemental exams will take place the week following the exam week.

A supplemental exam is not remediation and is considered an opportunity to re-take an evaluation in order to prove competency. Students may be granted this opportunity on short notice. The HIS faculty recommends students in jeopardy continue to study until their grades have been posted.


  • A fee is to be paid to the Registrar's Office for supplemental work.
  • If the student is successful in completing the supplemental work for the course, the failing course grade will be upgraded to the minimal passing grade of 65% for the Program.

Academic Probation

Students who have been unsuccessful in their field experience, have failed two or more academic courses, and/or have required considerable testing/assignment variances may be recommended for Academic Probation. Academic probation allows students to be promoted to the next level with a special timetable or with academic conditions. Special timetables and academic conditions are designed as part of written learning contract that the student and program coordinator create together. The goal of these measures is to allow students to continue in the program accompanied by a supportive plan for success.


Program Standards are developed which define the expected academic performance requirements of students who are progressing through the program. Students who fail to meet the documented standards of performance may be discontinued from the program.

Students can be discontinued according to the following reasons:

  • For failure to meet academic program standards by failing two or more courses in the same term
  • For violating documented ethical standards of practice
  • For inappropriate behaviour that jeopardizes the study of other students
  • For not adhering to the professional standards of health and ability required for this kind of work


  1. The professor notifies the promotions committee of the reasons a student is suggested to be discontinued.
  2. The promotions committee reviews the reasons and recommends discontinuance.
  3. The program chair and/or coordinator meet with the student to explain the reason(s) for discontinuance and complete the Discontinuance Form. A copy of the form is forwarded to the Registrar.
  4. The registrar forwards the student a letter outlining the discontinuance and explains the steps involved in requesting an appeal.


Requests for voluntary withdrawals from the program must be approved by the Program Chair. The student will initiate the withdrawal by informing the Program Coordinator of his/her intention to withdraw from the program.

Students who voluntarily withdraw will not automatically be readmitted to the program. Should the student reapply to the program he/she will be re-admitted on the recommendation of the Program Chair.

Students not planning to return to the Program the following semester are expected to complete a Withdrawal Form available from the program coordinators, the Registrar's Office, or on the college website.

Program Transfer

Prior to transferring to another program, it is recommended that the student meet with the program coordinator or academic advisor. Students who decide to change programs may do so by completing and submitting a program application form to the Registrar's Office. If considering transferring to a program outside the school in which he/she is currently enrolled in, students may want to discuss options with a career advisor. When a student moves from one Conestoga program to another and where courses numbers/codes are identical or equivalent, automatic credit is given if passing grades are met.


Students have the right to appeal any academic decisions as set out in the Conestoga Student Guide. It is recommended that students begin this appeal process by first meeting with the faculty and/or program coordinator and/or program chair.

Clearance of Academic Deficiency

Please refer to Conestoga Student Guide for the procedure and criteria regarding Clearance of Academic Deficiency. Please note that following the end of semester, contact with any student eligible to write a supplemental will be made either by phone or email. A specific date, time and room number will be given to each student. If a student does not respond to this contact, the student forfeits the opportunity to write a supplemental test. The maximum number of supplemental opportunities during the program is two per student.

Readmission to the Program

A student who has withdrawn or been discontinued from the program may apply to be readmitted. Readmission is not guaranteed, and is based on previous performance and seat availability in the desired semester.

A student who has been out of the program for more than 12 months may be required to successfully complete theory and/or skill challenge testing.

Re-admission to the program will be dependent upon:

  1.  Re-application for admission.
  2.  Availability of seats in the semester.
  3.  Previous program performance - both academic and practical.
  4. Completion of requirements for re-admission, if any.

For additional information, refer to the Academic Administration page for more information on the readmission procedure.

Only one opportunity to re-apply or repeat a failed course is permitted.

Course Add/Drop

You can add, change and drop courses from your portal depending on the dates and which program you are in:
  1. Log in to the Student Portal
  2. Click on the "My Courses" tab
  3. Scroll over the icons to the right of individual course listings. It is strongly recommended that students consult their program coordinator/academic advisor prior to dropping a course.

Special Timetables/Adding Dropped or Failed Courses

Please note that when students are not taking the program in the prescribed sequence, he/she will be on "special timetables". Prior to the beginning of the semester, students should attempt to add missed courses from a previous semester by logging in to the Student Portal and following the instructions to register for courses. If students are not able to add courses on their own (because of a timetable conflict or full course section) he/she must seek assistance from their Program Coordinator during the "Special Timetable Registration" initiated by the college. Dates, times and locations of Special Timetable Registration periods are posted in the student portal in advance of the beginning of each semester. Students must attend this meeting where he/she will receive further guidance regarding this academic status from their Program Coordinator.

Students who take longer than the designed program length of time to complete their studies are accountable for completing any new or additional courses that may result due to changes in the program of study. Unless otherwise stated, students registered in non-cohort delivered programs must complete the program of study within seven years of being admitted to the program.


Students are expected to respond to their invitation through their Student Portal. Convocation ceremonies are held in the spring and fall of each academic year. Students, who take longer than the advertised program length, are responsible for completing any new or additional courses due to a program design change. Students who complete their program after the scheduled completion date are required to fill out an Application to Graduate form and submit it with payment to the registrar's office. Students who are discontinued or have withdrawn and then return to the college will be placed in the current program design and must meet all requirements to graduate.


General Education / Breadth Electives

School of Liberal Studies

The purpose of diploma General Education electives and Degree Breadth electives is to provide graduates with the skills and knowledge to succeed not just in their chosen career fields, but in all life paths. Working collaboratively with your program, General Education and Degree Breadth elective courses help develop the critical and creative thinking skills, civic engagement and knowledge of the broader world of arts, culture and science that helps make you more reflective, creative, and effective in your own life.

All Ontario College Diploma, Ontario College Advanced Diploma, and Degree programs at Conestoga require students to complete general education electives / interdisciplinary breadth.

More information on these courses can be found at www.conestogac.on.ca/electives.


Process for Resolution of Student Concerns

In order to resolve any concerns which may arise during a course, field placement or relating to the program overall, students are encouraged to resolve issues or concerns informally at the program level prior to proceeding to a formal appeal.

If attempts have been made, and a successful resolution has not been reached, students are encouraged to refer to their Conestoga Student Guide, and to follow the procedures outlined under the "Academic Dispute Resolution and Appeal Procedure" section.

Maintaining Student Files

  1. Official records of each student's education are maintained electronically by the Registrar.
  2. Administrative records related to your experience in the Program are maintained to demonstrate compliance with external and college requirements. This information is as follows:
Student Information File Location and Student Access Retention

Pre Practicum Health Requirements (if applicable)

  • per copies of information received from students.

In H.S Trax, by individual student access

**accessed through My Conestoga

  • Each student has his/her own information on the Passport for provision to practicum agencies as required.
  • For the duration of a student's time in the Program.

Acknowledgement of WSIB Understanding (if applicable)

  • Signed electronically by each student prior to the first practicum placements.
  • By the Program, online.
  • For the duration of a student's time in the Program.

Student Consents Signed on Admission electronically (varies per program)

  • Student Consent for Release of Information
  • Student Understanding of Professional Standards
  • Student Understanding of Safety Requirements
  • Filed electronically.
  • For the duration of a student's time in the Program.
  1. Academic Files are set up as required for a student to document important matters relevant to a student's progress or to document and monitor resolution of concerns.
Student Information File Location and Student Access Retention

A.  Documents related to academic progress

  • Correspondence regarding course equivalencies.
  • Correspondence re supplementary examinations.
  • Learning Contracts
  • Disabilities Information & plans.
  • In Student File, maintained by the Program Coordinator, initially, and then filed for safe-keeping during the student's time in the Program –maintained by the Program Assistant.
For 1 year following graduation or as required by accrediting body.

B.  Records of Competency Attainment

As above As above

C.  Documents related to areas of Concern

  • Interview Records, with supporting email documentation as appropriate.
  • Student Code of Conduct
  • Incident Reports
  • Letters/emails of significant concern and replies.
  • Appeals
As above As above
  1. Students may review the contents of their academic file by:
    • Requesting this in writing to the Program Coordinator.
    • Reviewing the file in the presence of the Program Coordinator.

 Additional Information for Students

Below is information to supplement the information found in the Conestoga Student Guide.

  • Your Conestoga Student Guide provides detailed information about dropping courses. If you are planning to drop a course, you must do so within the time period. If you have missed that time period, please see the Program Coordinator and she will advise you as to your options. Not attending does not constitute an official dropping of a course and will result in a grade of "F".
  • If you have completed courses from a college or university that you think may be very similar in content to courses in the Hearing Instrument Specialist program you may be eligible for a course exemption. (Please note that to receive an exemption, courses must have been completed within the past seven years and with a passing grade of 65%). If you would like to proceed with a request for exemptions, please contact your Program Coordinator for guidance. Please note that exemptions will not be processed until a student is registered in the Program. The exemption process will take some time (two-three weeks), and students should attend all scheduled courses until he/she receive the exemption as he/she will be responsible for all material covered in class should the exemption be denied.
  • If you feel you have acquired the knowledge and skill presented in a specific course (including placement) without taking that course in an academic institution, you may wish to investigate Prior Learning Assessment (PLAR). Please consult a Continuing Education Calendar, available on the Conestoga website, for details.

Practicum and Clinical Experiences

Student Consent Forms

Students are required to complete program specific consent forms. To access the forms, students should go into the Practicum Services Community in myConestoga and open the Consent Forms tab. Students can then electronically sign-off all applicable consent forms after reading each document.


Students are responsible for completing all of the required hours of clinical practicum to successfully complete this program. All financial costs related to clinical practicum are the responsibility of the student.

Practicum Requirements

Mandatory practicum health and safety requirements must be completed by students prior to student field/clinical placements. Successful placement completion is required for students to progress to program completion.  To qualify for field/clinical placement learning experiences, students must present the following at the start of the program in accordance with pre-admission information provided by the College:

  • A Police Check for Vulnerable Sector Screening (VSS) Police Checks must be clear of any unpardoned criminal offences. Must present VSS prior to the deadline indicated on practicum package distributed at the end of year 1. An unclear criminal record may result in the inability to participate in field placement/clinical which will jeopardize progress in the program. Acceptance for placement is at the discretion of the agency; some agencies may request students to provide a VSS completed within six months of placement start date. Students with criminal records are advised to meet with the program chair for academic counselling to determine program suitability.

Safety in the Workplace Course

All students who participate in unpaid work placements during the course of their program will be required to successfully complete the mandatory Safety in the Workplace course prior to going out on placement.  The course will provide students with an introduction to workplace hazards and general safety awareness. Students will receive a Record of Completion to provide evidence of this training to placement sites and will consent to their workplace insurance coverage.


Prior to your first placement, you must electronically sign a Declaration of Understanding of WSIB Coverage related to Unpaid Clinical Placements indicating you understand that WSIB coverage will be provided through the Ministry of Advanced Education and Skills Development while you are on training placements. This Declaration will be placed in your student file. It is your responsibility to ensure that the Declaration of Understanding for WSIB Coverage is electronically signed or you will not be allowed to attend your field experience.

Guiding Principles and Policies for Clinical Practicum

Placement Site Locations

The clinical experience for the HIS Program students is HEAR2160, which occurs during Level 4 (4th semester). A mission of the HIS Program is to increase hearing health care accessibility. To this end, students from remote, smaller communities in Ontario (and other provinces) are encouraged to apply to the Program. It is hoped that these students will complete their Pre-Graduate Clinical Consolidation at or near their home locations, which may be much further in distance from the Kitchener / Waterloo (KW) area than 200 kms. This may also serve to reduce the possible saturation of clinical site placements that are within a 100 km radius of the KW area. Students from the KW area will also be strongly encouraged to complete their Pre-Graduate Clinical Consolidation in sites that are not within this area or strongly encouraged to locate their own practical experience. Additionally, students are encouraged to complete their practical placement outside of the province of Ontario. Students shall have a formal professional resume and cover letter completed prior to entering level three (year two) of the HIS Program. The clinical practicum for the HIS student is an unpaid work experience.

Finances and Transportation

Finances and transportation issues are not taken into account in the assignment of placements. Students are responsible for independently arranging and financing any housing and transportation costs for placements. Students are advised that accessibility to a car or relocation are requirements for field placements.

Some of the clinical practicum locations are within the Regional Municipality of Waterloo, however, some placements are further away. There are no guarantees that all locations will be accessible by public transportation. All efforts are made to assist students by placing them in locations that will not put undue stress on them. However, all students should realize that they are responsible for arranging their own transportation and/or relocation to the facility in order to fulfil the requirements of the clinical practicum.

Confirmation of Placement Times, Dates and Location

Every effort will be made to confirm placement location as well as times as early as possible. Given the limited number of placements, students must be prepared for changes even up to a few days before the placement starts.

Student Responsibilities

Prior to departing to clinical practicum sites, it is necessary that each student shall have:

  • Satisfactorily completed all required courses in the Hearing Instrument Specialist curriculum.
  • Met pre-practicum health requirements
  • Completed all required WSIB insurance forms
  • Vulnerable Sector Police check, which will be administrated from the practicum services department and must be completed prior to beginning their clinical rotation.

Students may be expected to comply with other requirements that may be asked in certain settings, such as criminal reference checks.

Clinical Practicum Preparation Sessions

These in-class sessions will be scheduled throughout the term and prior to the start of the first clinical practicum placement. Additionally, the Career Services department is a valuable resource for students learning how to properly craft a resume or cover letter. These sessions will address the following:

  • How to write an introductory letter to the facility
  • Student obligations with respect to attendance, professional behaviour, dress code and confidentiality
  • Performance goals and learning objectives
  • Method of evaluating student performance
  • Facility Evaluation
  • Tips on communicating with on-site or off-site supervising therapists
  • Other

Withdrawal from Practicum

Leaving or failure to show up at the clinical practicum site without communicating with the clinical practicum supervisor and the Program Coordinator is a serious infraction of professional ethics and is considered abandonment of one's professional responsibilities to the patients and facility. The student will receive a failing grade in the clinical practicum and will not have the option to re-enter the program.

Clinical Practicum Evaluations

An evaluation of progress mid-way should be conducted by the preceptor in writing and verbally. Strengths and weakness are identified and suggestions are made to help students achieve their goals. The student and/or the preceptor will report unsatisfactory student performance immediately to the Program Coordinator. Problem areas will be identified, suggestions for improved performance will be outlined, and alternative solutions will be explored towards the goal of improved performance during the remainder of the placement.

Clinical Practicum Grades

Final clinical practicum grade is pass/fail.

Communication of General Concerns regarding Your Safety or The Safety and Care/Service for Clients

  1. Students will be provided with an Orientation to their placement site on the first day of their placement. The Orientation may include details of the placement site's policies and procedures related to communication about the safety of the work environment and /or the safety and care of patients/residents/clients.
  2.  If a student has any concerns about the safety of the work environment and/or the safe/appropriate care/service for clients.
a. The student must immediately report these concerns to the college individual associated with the practicum (Clinical Instructor, Faculty responsible for your practicum, Field Placement Supervisor).

b. The Clinical Instructor /Responsible Faculty/Field Placement Supervisor will discuss this concern with Site Management.

c. For concerns of a serious nature (e.g. concerns impacting a total student group; a serious care/service situation), the Clinical Instructor/Responsible Faculty/Field Placement Supervisor will discuss the situation with the Program Coordinator and, potentially, the Department Chair. The Coordinator or Chair will immediately contact practicum site management to determine next steps.

Should facility policies require that practicum students report safety or care/service concerns immediately to practicum site management, the student should report to the Clinical Instructor/Responsible Faculty/Field Placement Officer immediately afterward.

B. Reporting of Incidents of Student Injury during a Practicum Experience

  1. Should students experience personal injury of any kind, this must be reported immediately to the Placement Employer and Clinical Instructor/Responsible Faculty/Field Placement Supervisor. The Placement Employer will provide first-aid that may be necessary, including arranging for transportation to emergency medical services if required. The Clinical Instructor/Responsible Faculty/Field Placement Supervisor will notify the Program Coordinator and Chair and complete an Unpaid Work/Education Placement-Accident Report (UWEP-04) and will send this to the college's Occupational Health & Safety Office. Where necessary, the Occupational Health & Safety Office will complete a WSIB 7 form, a MAESD Letter of Authorization to Represent Placement Employer and a MAESD Work/Education Placement Agreement Form.

C. Reporting of Student Involvement in Situations of Possible Injury to Clients During A Practicum Experience or Student Damage to Facility Property

  1. Should students be involved in care/service situations where there the care/service results in a potential concern/injury to patients/residents/clients of the placement site, this concern must be immediately reported to the Practicum Site in order that care can be given. This situation must also be reported immediately to the Clinical Instructor/Responsible Faculty/Field Placement Supervisor. The faculty member will discuss this immediately with the placement site and ensure that an incident report is completed. The faculty member must also inform the Program Coordinator and the Department Chair for a discussion of program expectations and implications. It is the responsibility of the Chair to ensure that all documentation is obtained regarding the incident and to inform College officials accordingly.
  2. Should students be involved in situations where there is alleged damage to resources/physical property at the Practicum site, this concern must be reported immediately to the Practicum Site and to the Clinical Instructor/responsible Faculty/Placement Officer. The Faculty member will inform the Program Coordinator and Department Chair for a discussion of program expectations and implications. It is the responsibility of the Clinical Instructor/responsible Faculty/Placement Officer to complete an incident report with the Chair accountable to ensure all documentation is obtained and to inform college officials accordingly.

Basic Safety Training

Conestoga College is committed to establishing and maintaining a healthy and safe work and study environment.
General safety consideration will be provided in the Orientation to in the Clinical Learning Centre and the Centre for Clinical Simulation. Throughout your course of study your instructor will guide you through the use of safe work practices. Safety considerations and the safe handling and use of equipment in the Clinical Learning Centre and the Centre for Clinical Simulation are incorporated within the leaning outcomes of your program.
It is the student's responsibility to follow guidelines for safety once they have been taught and to ensure that they had training on the use of any equipment prior to its use.

Person Action

Provides training opportunities for Faculty and staff on new equipment in the Clinical Learning Centre and Centre for Clinical Simulation

Provides an orientation opportunity to the Clinical Learning Centre and Centre for Clinical Simulation to all new Faculty and staff, including all procedures and regulations.

Provides training opportunities for all new faculty and staff on equipment with which he/she is educated to use.


Ensures that he/she has had proper education in the use of any piece of equipment prior to using it.

Provides training on the use of equipment in accordance with instruction manuals, Learning Manuals or textbooks at the point in time congruent with the learning outcomes of the educational program.

Ensures that students are able to use and/or operate equipment in a safe manner.


Ensures that they have completed and understood the basic safety training required for the Program.

Ensures that they have had proper education regarding the safe use/operation of equipment prior to its use.

Safety in the Hearing Instrument Specialist Lab

Conestoga College Institute of Technology and Advanced Learning are committed to establishing and maintaining a healthy and safe work and study environment. Over half of the courses in the HIS Program will require the use of the HIS Laboratory which provides a controlled learning environment in which students develop skills related to client care prior to applying these skills safely in various practice settings. It is the student's responsibility to follow guidelines for safety once they have been taught.

  • Maintaining the lab environment is critical for its effective usage. Please be sure to wash hands thoroughly before and after using any piece of lab equipment on your fellow students. Clean up after using the lab equipment. Put all supplies back in the places where they each belong.
  • Purses, money, coats, knapsacks, and extra books are to be left in your lockers. Avoid leaving these personal items in the lab. The College is not responsible for the loss of these items.
  • Students are responsible for the replacement of deliberately damaged equipment in the lab or at clinical placement sites.
  • Due to safety considerations, students will not be allowed in the HIS lab without the presence of a Faculty member from the HIS Program.
  • Some lab equipment is intended to be signed out and taken home by students for their individual practice. Sign-out sheets for this purpose will be provided. Students can sign out a piece of lab equipment provided an instructor witnesses and signs the sheet along with the student. In this way, lab equipment can be easily tracked for safe keeping. All materials borrowed by instructor and students for use outside the lab must be signed for and returned to the lab in good condition within the specified time.
  • Lab equipment that can be signed out includes:
    1. Portable audiometers
    2. Hand held otoscopes
    3. Manufacturer Fitting Software

Safety is Ensured by Adhering to Rules & Regulations in the HIS Lab

The HIS field of practice involves testing of hearing (audiometry), appropriate referrals (to an Audiologist or Physician), and subsequent fitting of hearing aids or assistive listening devices. As such, the same field of practice presents with very few clinical situations that call for alarm or emergency action. Below, however, are a few items to consider:

  • Food and beverages and smoking are strictly forbidden in the laboratory.
  • Eye protection must be worn when working at the Starkey Workstation, and when modifying hearing aids on the grinder.
  • Hair and loose clothing must be secured prior to working near the Starkey Workstation and grinder.
  • All instances of borrowing of portable audiometers and otoscopes and Dremel drills are to be recorded in the Laboratory Notebook. It is understood that the length of borrowing time is one week unless otherwise arranged by the lab instructor.

It is expected that individuals will conduct themselves in a professional manner in the laboratory setting. This includes arriving on time and prepared for the laboratory session, maintaining a clean and organized workplace, returning materials and equipment when not in use, exercising caution when working with hazardous materials and/or equipment, and being considerate of other students.

For personal safety, make note of fire escape routes, the location of fire extinguishers.

Lab Resources (Current at time of publication)

  • Five sound booths with audiometers for hearing testing or audiometry.
  • Four portable audiometers intended for individual student practice.
  • Three tympanometers
  • One otoacoustic emissions system
  • One video otoscopes
  • Seven real ear (probe tube) measurement systems
  • Four desktop computers and two laptop computers for simulated audiometry and hearing aid manufacturer fitting software
  • One document camera for hearing aid troubleshooting and repair service
  • One hearing aid repair workstation
  • Earmold material, syringes, oto-blocks, and ear lights (three)
  • Various "consumable" supplies (ER-3A ear tips, BTE earmold tubing, batteries, etc.)

Lab or Psychomotor Skills for HIS Program

For the HIS Program, the purpose of lab training is to train students how to perform specific psychomotor skills which are found in HIS clinical settings. The purpose of class labs is not specifically to add experience to the ability to perform these skills. It is expected that further experience and consequent speed at performance will be accrued in the two clinical placements (HEAR2140 and HEAR2160) of the HIS Program. Before specific skills can be assigned and performed in a clinical setting, however, satisfactory performance in the lab setting must be achieved. This guide is intended to clarify the expectations teachers have of student's performance of laboratory/psychomotor skills.

Criteria for Lab/Psychomotor Skills

In order to be considered satisfactory in the performance of psychomotor skills, students must meet certain criteria. Some criteria are appropriate for all skills, and some are more specific to a particular skill. The following are criteria for all psychomotor skills:

  • Be prepared to discuss the principles for any of the actions performed, on teacher request.
  • The procedure must be carried out in an organized logical sequence and accomplish the goal.
  • The procedure must be carried out in a reasonable amount of time (according to specific criteria).
  • Principles relating to the comfort and safety of the client must be followed.
  • The student must demonstrate appropriate professional behaviour and communication skills.

Student's Responsibilities Regarding Psychomotor Skills

  • To know what equipment is required to carry out the skills and how to handle it correctly.
  • To bring all required forms/lab manuals to the lab (evaluation form, chart forms, etc.).
  • To ask the teacher for assistance as necessary.
  • To look for opportunities to practise skills, when appropriate.
  • To restore the lab and/or the equipment to its former position following use.

Occupational Health & Safety Office General Information

This department is available to students, staff and faculty. The objectives of this department are to:

1.         Monitor the health status of personnel and maintain health records.

2.         Provide health teaching and health counselling.

3.         Promote a healthy and safe work and study environment, thus reducing absenteeism.

Each student must have Health Insurance coverage and/or an Ontario Health Card.

Accident /Incident Reports

A college Unpaid Work/Education Placement Accident/Incident Report is to be completed with accuracy by the Program Coordinator with the student at the time of the accident/incident. The Report is to be forwarded to the Occupational Health and Safety Manager within 24 hours of the Accident/Incident. The Hospital Report must also be filled out in accordance with hospital/agency policy.

Students are covered by College Insurance.

Lack of Compliance to Health and Safety Regulations

Any person who fails to comply with Health and Safety regulations or handles equipment in an unsafe or abusive manner will be asked to leave the HIS Lab.

Part Time Work

While students are enrolled in the HIS Program:

  • Assigned functions and responsibilities within any clinical placement site in which they are employed will not be recognized by the College in any form or fashion.
  • The College does not assume responsibility for student performance while they work part-time in a clinical placement site.
  • Students are not to wear the crest or name bar showing Conestoga College logo.
  • Students should realize that historically students who work a lot of part-time hours are less successful in the program.
  • If a highly contagious outbreak occurs and a student is employed in a health care agency, their employment hours and/or clinical placement hours may be directly affected dependent on the clinical placement site's Infection Control Policy.

Transportation and Parking

It is the responsibility of the student to arrange for transportation to scheduled practice experiences. ALL students will be placed in a variety of agencies. Car-pooling is recommended.

Students are responsible for making their own arrangements for parking at the College or clinical agencies and for the payment of parking fees.

Information regarding parking will be presented during orientation sessions.

Student Awards

Conestoga has more than 400 awards, bursaries, scholarships and academic grants available to Conestoga students. These funds are made available to our students through the partnerships we have established with local business and industry leaders. To be considered for an award, complete the General Application available through your Student Portal. Notifications and instructions to complete the application are sent to all full-time students' email accounts in the fall semester (Deadline: First Friday in October) and winter semester (Deadline: First Friday in February). Visit the Student Financial Services on Conestoga's website.


Awards Available for Hearing Instrument Specialist 2018 - 2019

The following awards* are available to the students of Hearing Instrument Specialist. Students who have questions about any of these awards should speak with their Program Coordinator. Please watch your College email for information from the Student Financial Services office concerning application deadlines, processes and eligibility. You may obtain information about other school wide awards and scholarships from Student Financial Services.

* Note: All awards are subject to change.

Financial Aid Sponsored Awards

Award Name Estimated Amount Year or Level # of awards Criteria Selection Process Presented At:
Widex Canada Award for Patient Excellence $750 Semester 1 1 70% + Apply Fall Semester Celebration
Phonak Leadership Scholarship $500 Semester 3 1 70% + Apply Fall Semester Celebration
Oticon Canada Ltd. Scholarship $500 end of Year 1 1 highest GPA (min. 3.5) in Year 1, continuing in Year 2 Nominated Fall Semester Celebration
Stork Family Scholarship for Academic Achievement in Hearing Instrument Specialist Studies $1,000 end of Year 1 1 highest average in Year 1, no academic offences Nominated Fall Semester Celebration
Bernafon Canada Alan D. Moore Award $500 end of Year 1   Most improved student Nominated Fall Semester Celebration

School sponsored Awarded Annually

Award Name Estimated Amount Year or Level # of awards Criteria Selection Process Presented At:
Canadian Federation of University Women $500 Year 2 4 75% +, female registered in Year 2, demonstrate financial need, intellectual achievement and promise Apply Financial Aid

College Hours

Full-time courses at Conestoga are typically delivered during the following hours:

  • Monday to Thursday, 8:00 AM to 8:00 PM
  • Friday,  8:00 AM to 6:00 PM

In some instances, classes will be scheduled outside of this time frame to accommodate course, program, and college requirements.

Attendance at Evaluations

Working Together to Plan Your Success

Your success matters! As an emerging professional, it is important that you demonstrate the same professional attitude to your program that you will be required to demonstrate to your future workplace. Regular, punctual attendance, and active participation in scheduled classes, field and clinical placements, labs and any on-campus and off-campus activities scheduled by your program will help you to understand and master the learning complexities of your program.
If extenuating, unplanned circumstances require you to miss a class, please note that it is your responsibility to follow up with individual faculty members and to acquire any missed information.

Attendance for Evaluations

Evaluations are critical components of each course and your overall success in your program. An evaluation is defined as a test, exam, presentation or any other formal assessment that contributes to your course mark that requires your presence, in class or on-line. Please note that in many programs across the College, every field placement, clinical day, and lab/shop day is considered crucial to your overall learning and success and the expectation is that you attend.  If you are in a program that includes field or clinical placements, labs/shops, or any other on or off campus activities, it is essential that you discuss attendance requirements with your program faculty in order to understand expectations and consequences.  
Your attendance for all evaluations is a requirement. If there is a concerning pattern of absence from evaluations across your program, you may be asked to meet with the Program Coordinator and/or Student Advisor to discuss strategies for success.
While circumstances such as religious holidays and academic accommodations may necessitate rescheduling of evaluations and will be accommodated, please note that there will be no special arrangements made for rescheduling evaluations due to personal conflicts such as work or vacation plans.  
In order to facilitate a smooth implementation for all scheduled evaluations, both you and your program faculty have responsibilities which are listed below:

Faculty Responsibilities

  • To communicate all course obligations to you at the beginning of each semester through the Instructional Plan, including evaluation and presentation dates.
  • To communicate, in writing, any unplanned extenuating circumstances involving the college, the program or the faculty members that may require changes to the course schedule.
  • To provide alternative evaluation arrangements for missed evaluations/work due to recognized religious holidays as defined by the College Employer Council and documented accommodations through the Accessibility Office.
  • To accept alternative evaluation requests in good faith and examine based on the unique circumstances and students' individual needs.
  • To facilitate alternative evaluation arrangements as described below.

Student Responsibilities

  • To be informed about all course obligations and due dates.
  • To inform your faculty member in writing of the need to reschedule evaluations due to a religious holiday as defined by the College Employer Council.
  • If you have to be absent from any scheduled evaluation, report your absence on the Student Portal using the procedure below. You must do this prior to the start of the evaluation or risk receiving a mark of zero.

How to Report Absences on the Student Portal

  1. Log into the Student Portal and click on the 'Absence tab'.
  2. Indicate whether or not there is an assessment scheduled on that day by clicking 'Yes or No', as well as the reason for the absence (illness or other).
  3. Click 'Continue' to report the absence.
  4. Click 'I agree' to confirm the absence.
  5. You will receive a confirmation email that your absence has been recorded.

Important! Please note the following:

  • The earliest you can record an absence for a particular day, is after 8:00 p.m. the day before. You must report each day you are absent.
  • The Absence Recording System will show you as being absent for the day, starting from the time that you recorded the absence. For example, if you record your absence on a specific day at 11:00 a.m., the system will show you as being absent for all classes starting after 11:00 a.m. that day.
  • If you are going to be present for any other classes on the day for which you recorded an absence, please let the faculty member know by attending or following up by eConestoga or college email.
  • When you return to campus, make eConestoga or email contact immediately with the faculty member associated with the evaluation you missed in order to arrange appropriate follow up.

Valid Absence from Scheduled Evaluations Less than 20%

Conestoga recognizes that unexpected circumstances such as brief illness do arise during the semester and that a visit to a health practitioner may not be necessary. A valid absence from a scheduled evaluation worth less than 20% of the final grade which is not documented through the Accessibility Office or previously arranged due to religious holidays, will be accommodated once per course during the semester, subject to proper communication as described in the Student Responsibilities section above. If the evaluation cannot be rescheduled, (for example an experiential activity, lab or participation in a group presentation) reallocation of marks to another evaluation item will be determined by faculty and communicated to student via email to their eConestoga or college email address, or documented on an interview record and signed off by both faculty member and student.

Absence from additional scheduled evaluations worth less than 20% in the same course may require documentation for verification.

Valid Absence from Scheduled Evaluations 20% or More

Absence from scheduled evaluations worth 20% or more of the final grade that are not documented through the Accessibility Office or arranged due to religious holidays, will require appropriate documentation for verification, subject to proper communication as described in the Student Responsibilities section above.

Alternative Evaluation Arrangements

  • Faculty members will determine alternative evaluation arrangements as appropriate.
  • Students will complete any necessary forms. 
  • Students are required to complete the alternative evaluation as scheduled. If an evaluation cannot be rescheduled (for example an experiential activity or participation in a group presentation) reallocation of marks will be determined by faculty and communicated to student via eConestoga or college email, or documented on an interview record and signed off by both faculty member and student.
  • Tests will be made up in the Conestoga Test Centre in the following week, or by individual arrangements with course faculty member.
  • If the evaluation is to be conducted in the Conestoga Test Centre, students will be asked to show their ONECard* before permitted to write the test.

* Students taking part-time courses or in programs where OneCard is not provided such as Apprenticeship may be asked to show alternate ID.

Program Handbook Revision Log

Program Revision Log
Last Revised By Whom
June 18, 2015 Paul Finch
June 26, 2015 Jillian Grant
May 20, 2016 Paul Finch
May 30, 2016 Nicole Dorscht
June 9, 2017 Jillian Grant
June 1, 2018 Wendy Dunbar

Accommodation Disclaimer

Conestoga College is dedicated to promoting an equitable environment where students have the opportunity to participate in all aspects of College life. In accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code, Conestoga College recognizes its responsibility and legal obligation to provide education, information and services in an accessible manner.

The Program Handbook is intended to provide general information with respect to program expectations. There may be individual accommodations and/or medical circumstances that require exceptions. For example, students may need to be accommodated for a missed assignment or evaluation. Students who are registered with Accessibility @ Conestoga are not required to provide an additional doctor's note for a missed or late evaluation. For more information about Accessibility @ Conestoga please drop in or visit our website.

We recognize that other extenuating circumstances may apply. Consult with your Professor. All exceptions based on extenuating circumstances must be approved by the Chair.