2023/24 | Conestoga College
Program Code: 1182
Conestoga College Institute of Technology and Advanced Learning
This is a companion document to the current Conestoga College Student Guide
Program Handbook Introduction
The purpose of this handbook is to provide students with program-specific details and other important information. The material in this handbook is accurate at the date of posting and is applicable for the current academic year. Students will be informed of handbook changes that occur, if any, through college email. Program handbooks are updated yearly, and students must check their program handbook for the current edition.
This handbook must be read in conjunction with general information about Conestoga College found on the website and in the Student Guide. The information in the Student Guide and on the college website applies to all students, regardless of program.
If you have any questions or concerns regarding the content in this handbook, please contact the School of Business at email@example.com.
We wish you all the best in your studies!
The Executive Dean's Welcome
Welcome to the School of Business! You're on your way to a successful career as a business professional.
As one of Ontario's premier business schools, Conestoga's School of Business provides a high-quality educational and student experience, preparing our graduates to become leaders in their chosen fields. We offer many options to complete, expand or specialize your education in a variety of business disciplines, through full-time or part-time, online and in-person programs.
The world of business evolves rapidly, as do our programs. Our curricula extend beyond basic business acumen and theory to include ample opportunities for applied learning and skills development that prepare graduates for today's job market and career advancement. Our faculty have extensive industry experience to help you acquire the valuable hands-on experience you need to succeed.
What you do here, counts out there – and what you do in our School will prepare you for an exciting future as a business professional.
Dr. Michelle Grimes
School of Business
Conestoga College Institute of Technology & Advanced Learning
Program Staff Contact Information
School of Business - Continuing Education & Part-Time Studies
519-748-5220 ext. 3764
519-748-5220 ext. 3924
Contact information for your faculty will typically be provided by the professor on the first day of the related course.
Communication and Email Requirements
Conestoga College student email accounts are used for all official communication with students. All students and Faculty are assigned a Conestoga e-mail account. Student are expected to regularly check their student email accounts.
Faculty and staff are only expected to communicate through your educational/professional profile as it relates to a specific course project and or assignment. All official course information is to be communicated through the use of Conestoga College e-mail.
If you experience issues accessing college email, please visit the IT support page for assistance.
Attending post-secondary and completing studies can be exciting, but at the same time demanding. Juggling school and life will no doubt be stressful at times. Stress is a normal aspect of life. How you handle stress can make a difference. If you're feeling overwhelmed at any time, talking to someone helps! A conversation with your faculty member can help identify and alleviate stress associated with assignments or course content. For more serious stress-related issues, please review the Conestoga and external supports available.
If your stress is caused by health issues that are getting in the way of your academics, notify your Faculty member, and seek help as soon as possible.
The College is open and offers classes seven days a week.
This program will emphasize theories, concepts and applications as they apply to strategic benefits management. It will provide a formal background in practical skill competencies as they relate to total reward strategies. The program will assist individuals to develop benefit management skills as well as an opportunity for further professional development. Overall, the focus is in the design, delivery and evaluation of materials in the strategic benefits management field.
For more information please browse the website for a complete Benefits Specialist program overview.
For more details on related occupations, job market information and career opportunities, see the Government of Canada website:
There are no designations associated with the program at this time.
Expectation 1 - Regular Attendance and In-Class ActivitiesCourses will be taught in person and/or through an online model. Punctuality and regular attendance are important and encouraged. In-class assignments, quizzes, or activities may take place during certain classes. These evaluations must be completed during the assigned class time.
Expectation 2 - Teamwork
A significant amount of group work is required in this program. Individual students are expected to be full participants in, and contributors to, each group based project/assignment within program coursework.
Individual students who fail to meet this expectation, without documented extenuating circumstances, may receive a failing grade in the project/assignment. Guidelines will be provided outlining the requirements of group work by individual faculty members. Expectations will vary among faculty and students are expected to ask questions if they are not clear.
Expectation 3 - Honesty and IntegrityHonesty and integrity form the basis of trusting relationships here at the college and in life in general. They are also a cornerstone of respect. Students are expected to be familiar with and follow the College's academic integrity guidelines. Everyone must interact with each other in complete honesty and with a high level of integrity. APA usage is required with in-text citations and references. Plagiarism is not acceptable.
Expectation 4 - EmailConestoga email is the school email system that students must use for all communication with faculty and administration. Regular announcements from the school are emailed to the student email account.
Expectation 5 - ProfessionalismIt is expected that students will always conduct themselves as professionals, including in their emails and their interactions in the classroom with faculty and with classmates. This includes addressing your colleagues and teachers with respect in online and in-person modalities.
Current Program DesignPart-Time students are registered in a specific program design based on the year that a student begins in a program. Program designs contain all the required courses necessary to graduate from the program. Designs are evolving and may change from one academic year to the next. These changes are to reflect updates in industry standards and practices. If a student does not graduate at the end of the designated semester for the original program design, the student is responsible for meeting any new program design changes in order to graduate.
- Log in to Student Portal
- Click on 'My Courses' tab
- Select 'View Progress Report' button
Program Learning Outcomes
The following program learning outcomes identify what students will know and learn by the end of their program:
- Communicate accurately using appropriate terminology and tailoring benefits concepts' descriptions in a manner that meets the needs of specific stakeholders.
- Compare and contrast various rewards strategies that support employers' benefit plan administration activities.
- Explain the integration and relationship between government and benefits programs.
- Explain the process of the benefits program design including financial cost and administration components to support an employer's choice of benefit program.
- Calculate payroll contributions, deductions, remittances for government and employer-sponsored plans.
- Articulate processes involved in benefits plan administration.
Program Technology Requirements
Program technology requirements are posted on the program web page. Students in hybrid delivery courses will require a device, webcam functionality, and reliable Internet access.
Required Supplies and Texts
Please see course outlines and instructional plans for details on course supplies and textbooks.
Required supplies, textbooks and other materials for a course are listed on the course outline. Students are responsible for purchasing other supplies or hard-copy texts as required by the course. Get your personalized booklist through the Conestoga College Bookstore.
It is the student's responsibility to be aware of various important academic dates throughout the year. These academic dates are posted on the college website.
Please note that Continuing Education courses and Apprenticeship programs may have different start dates and exam dates for courses.
Registering in Courses
Students can register in a course under the 'Browse Continuing Education' tab in their Student Portal.
Students may wish to consult their Program Assistant prior to dropping a course on the Student Portal. Dropped courses will appear as "W" (withdrawal) on transcripts if the student withdraws before the deadline date. If the course is dropped after the deadline, the student will receive an "F" (fail) on their transcript.
Students can drop a course on their own from the Student Portal, under the 'My Courses' tab.
General Education ElectivesStudents are required to complete General Education elective courses as part of their program requirements. General Education elective course requirements are listed at the bottom of the progress report, which is found on the Student Portal under My Courses. The progress report indicates the level/semester in which the course must be taken. Students are responsible for adding General Education electives into their schedule for the designated semester. Eligible courses are posted each semester by the School of Interdisciplinary Studies on the College's elective website. For more information and to view the current elective course offerings, visit https://www.conestogac.on.ca/electives/diploma. Questions regarding General Education electives can be directed to the School of Interdisciplinary Studies: firstname.lastname@example.org
Course outlines state the learning outcomes that will be covered during the course. Details about the evaluation method, the weighting of assessments, and any other specific criteria required to successfully complete the course are also listed on the course outline. Students are responsible for reviewing the outline and the requirements to pass each individual course. Evaluation requirements vary from course to course. The passing grade and specific course stipulations are listed under the evaluation section of the course outline.
Course outlines are available on the Student Portal and posted on eConestoga. Students are required to review the course outline to acquire the correct course resources/textbooks (i.e. edition, volume, etc.)
Instructional plans are provided to students on
eConestoga via their course. All assessment dates and deadlines will be posted
on the instructional plan, including assignments, tests/quizzes, midterms,
presentations, etc. This information acts as a guide to the course and will
include a course schedule, which may be subject to change by faculty. Students
are expected to review these documents, in coordination with the course
outline, on a regular basis and note all key dates and deliverables.
Credit Transfer, Pathways & PLAR
Conestoga recognizes you may have formal post-secondary education that may allow you to enter a program at an advanced level or provide for individual course exemptions. To ensure your credits are eligible for transfer, please contact our Credit Transfer Office at: email@example.com.
The Credit Transfer Policy and Procedure are available on the college website.
If you are currently a Conestoga student and want to continue studying at Conestoga, there are a number of different pathway opportunities available to you.
Whether you wish to transfer to another program or apply to a new program after graduation, Conestoga has established pathways, to help you meet your goals.
Conestoga College has articulation agreements with many domestic and international institutions. These agreements allow students to transfer into a specific program with advanced standing. Students must meet the academic requirements stated in the agreement.
For more information regarding pathways at Conestoga, contact the Credit Transfer Officer at 519-748-5220 ext. 2166.
Students who would like to change programs within the School of Business may do so by completing and submitting a program application form to the registrar's office. Prior to completing the program application form, it is recommended that the student meet with the Program Assistant . If considering transferring to a program outside the School of Business, students may want to discuss options with a Career Advisor. When a student moves from one Conestoga program to another and where course numbers/codes are identical or equivalent, automatic credit is given if passing grades are met.
Awards, Scholarships and Bursaries
Conestoga has more than 400 awards, bursaries, scholarships and academic grants available to Conestoga students. These funds are made available to students through the partnerships Conestoga has established with local business and industry leaders.
Students must complete and submit the online General Application if they wish to be considered for an award, scholarship or bursary for which they meet the criteria. If students require assistance or detailed information while completing the online application, please contact Student Financial Services for assistance.
In addition, the School of Business hosts an annual award ceremony in April. This event recognizes the award winners from various Business programs. The awards ceremony gives students an opportunity to network with various donors and to celebrate their accomplishments. Further details regarding this annual event will be provided to students through their college email.
Attendance and Program Expectations
Working Together to Plan Your Success
Your success matters! Regular, punctual attendance, and active participation in scheduled classes, field and clinical placements, labs and any on-campus and off-campus activities scheduled by your program will help you to understand and master the learning complexities of your program.
If extenuating, unplanned circumstances require you to miss a class or an assessment, please note that it is your responsibility to follow up with individual faculty members prior to the class/assessment and access any missed information.
Attendance for Evaluations
Evaluations are critical components of each course and your overall success in your program. It is your responsibility to attend all evaluations (e.g. test, exam, presentation, etc...). If there is a concerning pattern of absence from evaluations across your program, you may be asked to meet with the Program Coordinator and/or Student Advisor to discuss strategies for success.
While circumstances such as religious holidays and academic accommodations may necessitate rescheduling of evaluations and will be accommodated, please note that there will be no special arrangements made for rescheduling evaluations due to personal conflicts such as work, commuting, or vacation plans.
- To communicate the dates of each evaluation at the beginning of each semester through the Instructional Plan.
- To communicate, in writing, any unplanned extenuating circumstances that may require changes to the course schedule.
- As per the Religious Holiday Procedure, provide alternative evaluation arrangements for missed evaluations due to recognized religious holidays as defined by the College Employer Council.
- To provide all accommodations requested by Accessible Learning.
- To consider alternative evaluation requests in good faith and examine the unique circumstances (e.g., unexpected family obligations, personal emergencies, etc...) and collaboratively determine an appropriate solution.
- Note, do not request doctor's notes from students.
- To review the instructional plan and familiarize with the dates of evaluation.
- As per the Religious Holiday Procedure, inform your faculty member in writing that the religious holiday defined by the College Employer Council will occur during the semester and may require considerations for evaluations to be rescheduled.
- If you must be absent from any scheduled evaluation, report your absence on the Student Portal using the procedure below. You must do this prior to the start of the evaluation or risk receiving a mark of zero.
How to Report Absences on the Student Portal
- Log into the Student Portal and click on the 'Absence tab'.
- Indicate whether or not there is an assessment scheduled on that day by clicking 'Yes or No', as well as the reason for the absence (illness or other).
- Click 'Continue' to report the absence.
- Click 'I agree' to confirm the absence.
- You will receive a confirmation email that your absence has been recorded.
Important! Please note the following:
- The earliest you can record an absence for a particular day, is after 8:00 p.m. the day before. You must report each day you are absent.
- The Absence Recording System will show you as being absent for the day, starting from the time that you recorded the absence. For example, if you record your absence on a specific day at 11:00 a.m., the system will show you as being absent for all classes starting after 11:00 a.m. that day.
- If you are going to be present for any other classes on the day for which you recorded an absence, please let the faculty member know by attending or following up by eConestoga or college email.
- As soon as possible, email the faculty member associated with the evaluation you missed and arrange for appropriate follow-up.
Documentation for Absences
Conestoga recognizes that unexpected circumstances, such as brief illness, do arise during the term. As a visit to a health practitioner may not be necessary or possible, we do not ask you to provide a doctor's note except in exceptional circumstances.
If the evaluation cannot be rescheduled, (e.g., experiential activity, lab, or a group presentation) your professor may provide you with a revised assignment or allocate its marks to another evaluation item, so long as the combined total does not exceed 40% of the course grade. This will be communicated to you by email.
Reasons for Absences Illness
If a student is suffering from any condition that would impair their ability to perform their academic work or the nature of the health issue would also place other students/employees at risk, it is generally recommended that the student take a day or several days off until the illness is resolved.
Request for leaves of absence to attend to family illness, death or family problems are usually granted. These requests will be submitted to faculty who will consult with the Program Assistant/ Chair if necessary.
Any student who receives a summons for jury duty must bring the document to their respective faculty as soon as possible. The faculty will consult with Program Assistant to determine what arrangements can be made to have the student excused from submission of assignments, if such duty interferes with the progress in the program. Students may also be required to engage in activities in the evening or weekends using eConestoga.
Students are permitted by Conestoga policy to be absent from class to observe a recognized religious holiday. The student must seek accommodation for religious observances in writing within the first three weeks of the semester and prior to the date of assessment that falls on the religious holiday. Exceptions based on extenuating circumstances must be approved by the Chair.
Student absence(s) must be supported by formal, original documentation.
Final examinations are usually held in Week 15.
For online-asynchronous exams, please consult with your faculty for further details.
Faculty will review testing and exam expectations with students ahead of the test or exam date.
Accommodations are made for students registered with Accessibility Services. Faculty reserve the right to request special accommodations for students, if required. For further information regarding Accessibility Services, please contact them directly.
Examination Conflicts/Alternative Exam Dates
An examination conflict is when two exams are scheduled at the same time on the same day or with less than one hour in between two different exams. If this occurs than one exam will be moved to the alternative exam date, which typically occurs on the Monday immediately following Exam Week.
In the event of an exam conflict, students must:
- Contact both faculty members by email to arrange an alternate time for one of the two exams.
- The alternative exam time must be arranged prior to the start of the exam week.
- It is the student's choice as to which exam will be written on the alternate exam date.
Bad Weather Conditions and Testing
If the college is closed due to extreme weather, all assessments to be administered during a regularly scheduled class will be postponed until the next class.
If the college is closed in an examination week, the exams scheduled for that day will be added to the end of the examination schedule, which will be extended by an additional day.
Students who cannot travel to the college due to extreme weather (e.g. travel advisories or road closures) in their local area are responsible for notifying their faculty of their inability to write on the day of the assessment in advance, or as soon as possible. Please refer to the Attendance for Evaluations section for more details. Students must record their absence through the Student Portal and email faculty. Students who fail to provide notice will receive a grade of zero. Students must make arrangements to write the assessment immediately upon their return to the college.
Notice of college closure will be posted on the college website by 6:00 a.m. Notice of cancellation of evening classes, will be posted on the website by 3:00 p.m. (see College/Campus Closure Practice in the Student Guide for more information).
The safety of our college community is a top priority. Conestoga College services a large area and it is recognized that conditions can vary widely within the region. Always exercise good judgement with respect to travelling during extreme weather, based on individual circumstances. Public transportation, where appropriate, may be the safest option.
For online exams, please consult with course faculty, as campus closures may
not affect scheduled exams.
Assessments - Late Submissions
Each faculty member will inform students of their guidelines for submitting assessments and any late submission rules in their Instructional Plan. It is the responsibility of the student to be aware of the course requirements for each of their courses. If an extension of time is required, the student must make the request to the appropriate faculty member in advance of the due date. Approval of the request is at the discretion of the faculty member.
What is Academic Integrity?
Having academic integrity means acting fairly and honestly when engaging in academic activities.
By having and applying an Academic Offences Policy and Procedure, Conestoga ensures graduates complete their studies fairly and honestly through hard work and dedication, and thus are well-prepared for their future careers.
Conestoga facilitates access to print, media, and electronic resources to support and enrich learning, teaching, and research in compliance with the following:
Plagiarism is submitting or presenting work of another person(s)/organization in whole or substantial part as one's own without proper citation and referencing.
Some courses have a research component, which may be college-based and/or in a host organization. Research must adhere to the highest level of ethical standards and is a reflection of Conestoga College. Faculty will provide more information relevant to the research requirements in the course. For further details regarding required
citing and referencing, please visit Library Services.
Students are not permitted to record lectures or take pictures without the consent of faculty and/or students. Content from the course is not to be posted on any external websites unless posted by faculty.
Students who are registered with Accessibility Services and have accommodations approved for recording lectures are permitted to do so with the faculty's knowledge.
Academic Concerns During a Course
If a student has a concern regarding an assignment, lab, midterm, final exam, etc., the student must first meet with the faculty to discuss the situation. In cases where a satisfactory outcome is not achieved by the student meeting with the faculty, the student can contact the Program Assistant assigned to their program of study . If further action is recommended, a meeting will be arranged with the Academic Chair. Formal academic appeals for assessments (worth 25% or greater) must be made within five business days of a grade being posted.
Academic Progress Through the Program
The college's approach to academic progression is governed by the Promotion Decision Procedure.
A student's academic achievement results in a promotion decision, such as eligible to continue, graduate, and discontinued.
Progress from one level to the next in a program is dependent upon the successful completion of courses and/or meeting program promotion standards.
Students can access interim grades throughout the semester on eConestoga. Final grades are submitted by faculty, approved by the Chair, and posted on the Student Portal within 3-5 business days after the final examination.
The grading system will be employed by faculty in reporting student achievement to the registrar's office. Specific programs/courses may require different minimum standards of achievement.
The following applies to School of Business course grading:
The minimum passing grade for diploma/certificate courses is 55%, unless otherwise indicated on the course outline.
The minimum passing grade for degree/graduate certificate courses is 60%, unless otherwise indicated on the course outline.
- If a course has additional certification requirements outside of the college then the student must adhere to the passing grade for that certification.
- If a course is repeated, the most recent grade will be used to compute the program GPA. However, both grades will show on the student's academic transcript.
- If the first course taken is a failure and the same course is repeated and it is also a failure, only the most recent failure will be used in the calculation of their GPA.
Academic Standing Decision and Promotion
A student's academic achievement is based on the promotion guidelines established by the program. Part-Time students are required to register in the program by completing a part-time studies program application form in order for credits to be applied to the intended program. Students are responsible for following their designated program design to be eligible to graduate. A student who has previously withdrawn from the program (de-registered), upon re-application to the program will be placed in the appropriate level for the current program design. This can result in additional courses required for completion in the new program design.
A student may be discontinued from the School of Business – Continuing Education & Part-Time Studies on either academic or non-academic reasons, as set out in the Discontinuance Procedure. Discontinuance decisions for academic reasons are made at the end of each academic semester.
Withdrawal from Program
Please note Continuing Education students are not required to complete a withdraw form if they choose to discontinue.
Re-admission to a Program
If the Part-Time student is re-applying to a different version of a program they must submit a completed Conestoga College program application form to the Registrar's Office and pay the application fee.
Re-admission to a program is not automatic. In all cases, re-admission to programs in the School of Business – Continuing Education & Part-Time Studies will be at the discretion of the Academic Chair.
ConvocationStudents are eligible to attend convocation once they have applied to graduate from an Ontario College Certificate, Diploma, or Graduate Certificate program.
For more information, please visit: https://www.conestogac.on.ca/convocation/.
College-wide Policies and Procedures
Student Protection Acknowledgement
A Student Protection Acknowledgement confirmation pop-up will appear when a student logs into the Student Portal on a yearly basis. This will direct students to policies and procedures relevant to their academic responsibilities. All Conestoga College wide academic policies and procedures are listed on the college website under "About Conestoga", "Policies and Procedures".Students are advised to review and comply with all policies and procedures, including the following:
- Academic Dispute and Resolution Policy & Procedure
- Academic Offences Policy & Procedure
- Clearance of Academic Deficiency Policy & Procedure
- Convocation Procedure
- Co-operative Education Policy
- Discontinuance Procedure
- Evaluation of Student Learning Policy & Procedure
- Grading Procedure
- Program and Course Withdrawal and Refund Procedure/International Student Withdrawal and Refund Procedure
- Readmission Procedure
- Religious Holiday Policy & Procedure
- Student Expectations for Online Engagement
- Student Feedback Policy
- Student Fees Policy & Student Fee Invoicing and Payment Procedure
- Student Rights and Responsibilities Policy & Procedure
Students must follow all of the policies and procedures for Conestoga College and it is expected that faculty will accept, fulfil and enforce these standards.
Program Advisory Committees (PACs)
Program Advisory Committees (PACs) provide the necessary link between Conestoga and the community it serves. PACs operate in an advisory capacity to Conestoga administration with the objective to keep Conestoga responsive to current and future workforce needs, trends or opportunities in industry and the marketplace.
All post-secondary education programs of study at Conestoga, both full-time and part-time, which lead to an employment related credential, or are approved by the Ministry of Colleges and Universities (MCU), will be associated with a PAC, with the exception of apprenticeship and pre-apprenticeship programs. For any program not leading to an employment related credential, such as foundation programs, PACs are optional.
At the beginning of each year, the coordinator(s) of the program will ask for student volunteers. The coordinator(s) will select which student(s) will represent the program at PAC. Student attendees are important members of the PAC and are expected to be present at all meetings and are responsible for preparing and submitting a report based on guidelines provided by the program coordinator.
Students who participate in PACs will receive credit on their Co-Curricular Record (CCR) . Your CCR is an official document, complementary to your academic transcript, which recognizes and records learning that you have achieved through approved Co-curricular experiences at Conestoga.
Student feedback is an essential component of our continuous improvement process. Our opportunities for student feedback will include:
Student Appraisal of Teaching
The Student Appraisal of Teaching (SAT) allows direct feedback from students on teaching for a particular course. Completion of the SAT forms give teachers and academic managers valuable information to use for the improvement of teaching at Conestoga.
The SAT process has two components: the Early Course Check-in and the Full-SAT. The Early Course Check-in is 8-12 questions, occurs during week 5 of classes and provides early feedback to faculty about the student experience within their classroom. The Full-SAT is 43 questions and occurs late in the semester; a summary of the results goes to the faculty member and their academic manager. Typically, about one-quarter of the faculty is appraised per term. All full-time faculty have a SAT review at least once every two years. Part-time faculty may be reviewed more frequently. Continuing Education students may have an opportunity to complete a SAT form during their Continuing Education course.
Program courses may use web-based services with data centres outside of Canada. Students may be expected to complete assessments where information is transmitted outside of Canada. Students who do not wish to submit their information to other countries have the right to opt-out. It is the responsibility of the student to notify the instructor if they, in the first week of term or at the time assignment details are provided, wish to submit an alternate assignment.
Course examinations may be administered through a remote proctoring service to assure academic integrity. Ensure that you meet the system requirements that will allow the recording of your computer screen, webcam, and microphone.
Conestoga's Accessible Learning services provide support for students with permanent and temporary disabilities who feel they are encountering barriers to learning. They work with students to understand the impact of a disability in the college environment and will help develop a success plan that considers student goals and required academic accommodations. Accessible Learning will also communicate necessary accommodations to professors on behalf of the student.
To consult with an Accessibility Advisor about accommodations please make an appointment by emailing firstname.lastname@example.org or calling 519-748-5220 ext. 3232.
Exceptions for non-accessibility focused issues need to be consulted on with your professor. Final approval for exceptions unrelated to academic accommodations rests with the program chair.
Program Handbook Revision Log
- June 2023
- June 2022
- July 2021
- June 2020
- July 2019
- July 2018
- June 2017
- June 2016
- June 2015
- June 2014